Develop Bugs

ATT rep said my recent warranty claim was the 1st one made?

Certainly that can't be right.
Nevertheless, I have to say my experience getting my bricked phone (my fault entirely) replaced throught the ATT warranty dept went very well.
They even included overnight shipping, didn't require me to ship mine back 1st and included a return shipping label for my crapped out phone. I made the claim Friday and received my new phone Monday 11 am.
Well done ATT.

Congratulations!
What can you advise me to do with my bricked phone? I bought my phone from eBay and I live in Israel. I think that will not be able to replace my phone for a new one. Only if I'll send it directly to LG. But will there be something to do?

Machzelet said:
Congratulations!
What can you advise me to do with my bricked phone? I bought my phone from eBay and I live in Israel. I think that will not be able to replace my phone for a new one. Only if I'll send it directly to LG. But will there be something to do?
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Click to collapse
Maybe LG but ATT won't do anything for you unless your a customer. And usually warrenty is not outside of the country you got it from.
Sent from my LG-P930 using XDA App

I think this particular ATT Rep was smoking salmon...I have returned 2 already due to warranty stuff and will probably be selling the next replacement I get...the rep at my local store wasn't overly enthused with the phone and said that was the consensus.
On a lighter note they were very helpful with getting this taken care of and doing so very quickly...
scott0 said:
Certainly that can't be right.
Nevertheless, I have to say my experience getting my bricked phone (my fault entirely) replaced throught the ATT warranty dept went very well.
They even included overnight shipping, didn't require me to ship mine back 1st and included a return shipping label for my crapped out phone. I made the claim Friday and received my new phone Monday 11 am.
Well done ATT.
Click to expand...
Click to collapse

Machzelet said:
Congratulations!
What can you advise me to do with my bricked phone? I bought my phone from eBay and I live in Israel. I think that will not be able to replace my phone for a new one. Only if I'll send it directly to LG. But will there be something to do?
Click to expand...
Click to collapse
I don't have AT&T so despite living in the USA, I sent my phone directly to LG. (I use an AT&T MVNO, so I don't get support from AT&T) LG repaired it free of charge and mailed it back. So I guess LG does something right.

fishscale28 said:
I think this particular ATT Rep was smoking salmon...I have returned 2 already due to warranty stuff and will probably be selling the next replacement I get...the rep at my local store wasn't overly enthused with the phone and said that was the consensus.
On a lighter note they were very helpful with getting this taken care of and doing so very quickly...
Click to expand...
Click to collapse
what's been the issue(s) with your phones?
Generally, I tend to find local store rep's opinions to be, well, less than they should be. After using this phone for 2+ months I'm unsure why a local store rep would not communicate the benefits of this device as opposed to their lack of enthusiasm for it.

I don't think the phone is so bad...I think there are lots of great things about it. I love the screen, it has the potential to be so quick and snappy and really could be an all around awesome phone...I just realized the fact that updates were going to be a little slower towards this phone and it seemed like making any slight mod (firmware/rom wise) would work but had a much higher failure rate than I think anyone was looking for-hence my looking to move on...
The specific issues with my phone were a short or something that just hard bricked the phone without warning and without any mods...at all. It just turned off one day and nothing could ever, every be done to get it back on. Strange.... the second phone has never been quite right after installing a rom and the boot loops and not being able to reboot was kind of a turn off. Plus the speaker in the earpiece has been a bit wonky so I decided to do a warranty return and then move on from there.
And you're right...some of the reps seem to be way off from what's realistic...you can tell they definitely play favorites and seem to be very partial and unsupportive. But at least they were helpful!

kernelpan1c said:
I don't have AT&T so despite living in the USA, I sent my phone directly to LG. (I use an AT&T MVNO, so I don't get support from AT&T) LG repaired it free of charge and mailed it back. So I guess LG does something right.
Click to expand...
Click to collapse
Did you get your repaired phone back? How long did it take? Get me some tips what I need to do, where to send?

Machzelet said:
Did you get your repaired phone back? How long did it take? Get me some tips what I need to do, where to send?
Click to expand...
Click to collapse
I called LG Customer Service and told them the device wouldn't power up. (I had done a battery pull and it totally hardware bricked the device.) They had me send it to Stellar Wireless with the Repair Authorization # they gave me. I got it back within 7 business days.

scott0 said:
Certainly that can't be right.
Nevertheless, I have to say my experience getting my bricked phone (my fault entirely) replaced throught the ATT warranty dept went very well.
They even included overnight shipping, didn't require me to ship mine back 1st and included a return shipping label for my crapped out phone. I made the claim Friday and received my new phone Monday 11 am.
Well done ATT.
Click to expand...
Click to collapse
Exchanging in a store during your 30 day buyers remorse period is different than exchanging through warranty. You might have exchanged it several times in store, but to AT&T's warranty department, this is the first time. They keep track of how many warranty claims you make, once you get to a certain point they usually allow you to try something different.
As for AT&T store reps, many of them base their opinions on phones on popularity, return rate, etc. The Nitro/Optimus LTE is an awesome phone, but it isn't very popular saleswise.
Sent from my Galaxy Nexus using Tapatalk

kernelpan1c said:
I called LG Customer Service and told them the device wouldn't power up. (I had done a battery pull and it totally hardware bricked the device.) They had me send it to Stellar Wireless with the Repair Authorization # they gave me. I got it back within 7 business days.
Click to expand...
Click to collapse
One problem - I live in Israel, and in my country this device is officially not for sale. So I do not know how and where to call and send the device. I have no idea what to do.

AT&T reps were trained to lie to customers. I had to turn in my SGS2 twice for exchange, and both times I was told I was the first to exchange the SGS2.

Machzelet said:
One problem - I live in Israel, and in my country this device is officially not for sale. So I do not know how and where to call and send the device. I have no idea what to do.
Click to expand...
Click to collapse
I would go to the LG swebsite and look for a way to contact them about a warranty exchange or repair.
Sent from my LG-P930 using XDA App

Play Store Purchase Nightmare...

I recently purchased a GSM Galaxy Nexus from the Google Play Store which I am extremely happy with.
My mother (who is in dire need of an upgraded device) was drooling over this phone when she first saw me with it. So, as a mothers day gift I purchased one for her and shipped it to her address.
She called me when she received the device (last thursday) and told me that the shipping packaging was completely sealed, but the nexus box inside had a broken seal and the device's plastic protectors were pealed off and stuck to the inside of the box.
My mother gave me a ring and asked me to contact Google and would not power on the device because wanted an unopened one.
I rang Google yesterday and informed them I received a device in an opened box with a broken seal. Google said that was a bit weird, but if the device is working properly they see no need in taking any action.
So, this was relayed to my mother and I had asked her to try the device for a day or so and report back. She called me this morning to tell me that the phone was constantly turning off when charging.
I immediately called Google back today and reported the issue and asked for a replacement device. They instructed me to contact the manufacturer to resolve any issues with the device.
Now - I'm at work and I wasn't able to scream my head off, so I kindly ended my conversation with the Google representative.
I have yet to contact Samsung, but I would imagine they would want to service the device.
My question to you is: should I continue to argue with Google about replacing my device or is it really something I'm going to have to deal with Samsung about?
I really don't think that if I purchased something from a store the seller should tell me to contact the manufacturer if the purchased merchandise was open and not functional upon receipt of that merchandise directly from the seller.
Should it not be a simple refund or exchange?
UPDATE: According to the Google representative I just spoke with, Google no longer handles exchanges as of Friday 4 May. They redirected my call to a Samsung representative for an exchange. Samsung took down my IMEI number and processed an RMA for the device. I must now wait up to 24 hours to be contacted by Samsung so that I may provide my credit card information in case I don't return the device within 30 days.

Ask for an RMA

Yes it should but Samsung is only going to tell you send in the device and they will fix it but I wouldn't want a refurbished device that was supposed to brand new
Sent from my Sprint Galaxy Nexus CDMA using xda premium

They should just ship you a new one over night,
Sent from my Galaxy Nexus using Tapatalk 2

If your within your refund window you should send it back.

WiredPirate said:
If your within your refund window you should send it back.
Click to expand...
Click to collapse
Do you know what that refund window is per chance?
EDIT: nevermind found it!
Returns
To seek a refund for all or part of your purchase within 14 days of delivery, contact our support team by phone. What to expect when you call:
Our support team will ask for the e-mail address associated with your Google Wallet account, or the IMEI number for the phone you're returning.
We send a Return Merchandise Authorization (RMA) and a pre-paid UPS shipping label to your email address; two emails.
Print the RMA (attached to the email) and place the form inside of the return shipping box.
Print the pre-paid UPS shipping label and attach the label to the outside of the shipping box.
For information on preparing your phone for return, go here.
You can initiate a return within 14 days of delivery. Upon receipt of your returned device, we'll issue a refund to the original Google Wallet account minus a 15% restocking fee. We may waive the fee for an unopened box in perfect condition. For damaged units, customers may be charged additional restocking fees based on the state of your returned device.
Refunds for returned devices will be issued to the credit card used when making the original purchase with your Google Wallet account. You will not be refunded for the shipping cost of the original purchase.
Replacements
Within 14 days of delivery, if you happen to receive a defective device that you'd like to exchange for a functioning device, please contact our support team for further assistance.
If you have configured your phone as a virtual wallet, using Google Wallet as a form of payment, prepare to switch devices.
As a precondition of replacement, Google may remotely disable the damaged phone which is to be returned to Google, with the consent of the purchaser.
Click to expand...
Click to collapse
And this seems to have answered all of my questions. I'm going to demand a replacement as I am still entitled to one.

^Fs said:
Do you know what that refund window is per chance?
Click to expand...
Click to collapse
14 days but there is a restocking fee of 15% I believe. However, they should replace the phone by overnighting a new one. If they won't, call them back until you find someone who will.

^Fs said:
Do you know what that refund window is per chance?
Click to expand...
Click to collapse
It would be 14 days from the dispatch date
Sent from my GT-N7000 using xda premium

damn that sounds skeptical. maybe someone at Google, or UPS (or someone in between) got a hold of it...Or maybe they accidentally threw in a defective unit instead of a new one?
Makes me wonder when I am buying a new handset, is it REALLY new?

p00kienrayray said:
damn that sounds skeptical. maybe someone at Google, or UPS (or someone in between) got a hold of it...Or maybe they accidentally threw in a defective unit instead of a new one?
Makes me wonder when I am buying a new handset, is it REALLY new?
Click to expand...
Click to collapse
I just think they're hesitant on giving me an RMA for a replacement because I've already replaced my first device due to a grainy discolored screen with a lot of ghosting.
The one I have now is great.
Hopefully they won't give any more troubles with the replacement of the second purchased device.

^Fs said:
I just think they're hesitant on giving me an RMA for a replacement because I've already replaced my first device due to a grainy discolored screen with a lot of ghosting.
The one I have now is great.
Hopefully they won't give any more troubles with the replacement of the second purchased device.
Click to expand...
Click to collapse
They shouldn't. The gnex you bought for your mom is a completely different order. Besides, if their policy is to replace it, that's what they'll do.

I no I'm not in America but on every phone box I have scene in the uk. The label says don't accept this item if the seal is dam aged in anyway!
Sent from my Galaxy Nexus using XDA Premium HD app

Updated OP with info on Google's new replacement policy, or lack thereof.

Sorry to hear about your experience. I suspected that if the majority of complaints were legit and were widespread beyond XDA perfectionists , that Google would be contacting Samsung and telling them 'this is your baby', because they were pissed that they were wasting as much resources answering calls, determining whether person merited a new unit, paying postage to return defective unit and send out new one, etc. I love my phone and am happy I got it, but until I know that quality control is better I'd be apprehensive recommending it to others. I know 400 US is a great price for a phone with these features, but it still is a lot of money and for that much people should have no remorse or fears that they're not getting exactly what they paid for.

This is what happens when people abuse returns process. Some people will never be happy and will return 4, 5, 6 devices. I don't blame Google to be honest.

bobsbbq said:
This is what happens when people abuse returns process. Some people will never be happy and will return 4, 5, 6 devices. I don't blame Google to be honest.
Click to expand...
Click to collapse
Pretty much this. There has to be some push back on their end. If you stay polite but firm and persistent, they will most definitely overnight you a new phone.

bobsbbq said:
This is what happens when people abuse returns process. Some people will never be happy and will return 4, 5, 6 devices. I don't blame Google to be honest.
Click to expand...
Click to collapse
+1
let it be.

BrianDigital said:
They should just ship you a new one over night,
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Unfortunately, this isn't Apple we're dealing with. Hate them all you want, but they will take care of issues ASAP.

bobsbbq said:
This is what happens when people abuse returns process. Some people will never be happy and will return 4, 5, 6 devices. I don't blame Google to be honest.
Click to expand...
Click to collapse
+1

Who's gotten a replacement already?

Samsung had said it may have replacements as early as this week.

That is true. Just got off phone with Verizon this morning they stated new note 7 will be in stock next week

androidman0225 said:
That is true. Just got off phone with Verizon this morning they stated new note 7 will be in stock next week
Click to expand...
Click to collapse
That's cool. Well another week of hoping everything is good lol.
I am sure there are note 7 already made from the atl factory. So those i assume will be the replacement this week if so.
Sent from my SM-N930V using Tapatalk

Per the discussion I had moments ago with a Verizon rep for their on-line store, September 17th is the expected date for new (non-exploding) Note 7 inventory.

I've been told by a rep from Samsung that the Note 7 replacements were received by Verizon stores today. I am going to the closest store today to hopefully get a new phone. The phone number set up by Samsung for the Note 7 replacement issue is 1-888-987-4357.
UPDATE 03:02 PM: I just checked with the closest stores to me and no replacements have been received.

jefe1955 said:
I've been told by a rep from Samsung that the Note 7 replacements were received by Verizon stores today. I am going to the closest store today to hopefully get a new phone. The phone number set up by Samsung for the Note 7 replacement issue is 1-888-987-4357.
Click to expand...
Click to collapse
Can you confirm? Just spoke with verizon and they said they had 0 shipments in for replacements.

ars0n said:
Can you confirm? Just spoke with verizon and they said they had 0 shipments in for replacements.
Click to expand...
Click to collapse
I can confirm that the Samsung rep was wrong. The 3 Verizon stores that I talked to have not gotten replacement units yet.

jefe1955 said:
I've been told by a rep from Samsung that the Note 7 replacements were received by Verizon stores today. I am going to the closest store today to hopefully get a new phone. The phone number set up by Samsung for the Note 7 replacement issue is 1-888-987-4357.
UPDATE 03:02 PM: I just checked with the closest stores to me and no replacements have been received.
Click to expand...
Click to collapse
I called Samsung this morning and the woman I spoke to said that the new phones should begin shipping out the end of this week and that I should start calling Verizon around Wednesday of next week (9/14) to see if they are in stores yet.

Well I'll be in the Bahamas next week, so hopefully they have some Note 7's left for me to exchange when I get back lol

Just got back from a VZ store. It's amazing how incompetent these stores are. They dont know annnnyyyytttthhhiiiinnnngggg. Or rather they just dont want to be bothered. If you have products arriving, or you placed an order for a product, shouldnt you know when it is arriving? I can't imagine Corporate or UPS does not provide tracking numbers.

situman said:
Just got back from a VZ store. It's amazing how incompetent these stores are. They dont know annnnyyyytttthhhiiiinnnngggg. Or rather they just dont want to be bothered. If you have products arriving, or you placed an order for a product, shouldnt you know when it is arriving? I can't imagine Corporate or UPS does not provide tracking numbers.
Click to expand...
Click to collapse
It's Verizon, you can't expect too much
Each store acts like their own and their employees don't know anything Zzz

No new Note 7s anywhere in Midland/Odessa. Unknown when stock is coming in.

jenlovestattoos said:
I called Samsung this morning and the woman I spoke to said that the new phones should begin shipping out the end of this week and that I should start calling Verizon around Wednesday of next week (9/14) to see if they are in stores yet.
Click to expand...
Click to collapse
situman said:
Just got back from a VZ store. It's amazing how incompetent these stores are. They dont know annnnyyyytttthhhiiiinnnngggg. Or rather they just dont want to be bothered. If you have products arriving, or you placed an order for a product, shouldnt you know when it is arriving? I can't imagine Corporate or UPS does not provide tracking numbers.
Click to expand...
Click to collapse
Look guys, there has been no actual information from samsung in regard to this incident quite honestly its gonna be a minute they have to re-product a few million Note7's so them getting it done in a few weeks is fantastic but we all have to take into account with a production this fast
what other problems are going to pop up, also if the quality is going to be the same?
with that being said I manage a location and the reps are not misinformed there are not informed because none of our stores have been updated after us allowing them all to be returned damaged or not. now if the reps you are speaking with no professional enough (a bad apple) then ask to speak with another or the manager, we are all about our customer service.

Froztvolt said:
Look guys, there has been no actual information from samsung in regard to this incident quite honestly its gonna be a minute they have to re-product a few million Note7's so them getting it done in a few weeks is fantastic but we all have to take into account with a production this fast
what other problems are going to pop up, also if the quality is going to be the same?
with that being said I manage a location and the reps are not misinformed there are not informed because none of our stores have been updated after us allowing them all to be returned damaged or not. now if the reps you are speaking with no professional enough (a bad apple) then ask to speak with another or the manager, we are all about our customer service.
Click to expand...
Click to collapse
I talked to the manager at a VZW 3rd party retailer and that's pretty much what he said. There has been no official process handed down from Samsung, nor VZW, regarding the exchange of a Note 7 to a Note 7.
He said the only official process handed down is the waiver of re-stocking fees to the 30th and exchange to a S7 or S7 Edge.

Annoyed
To be absolutely clear - I would not expect them to have a new phone in my hands today - I do expect them to have figured out a plan before now, communicate the plan via the media and contacting their partners (aka Verizon) and their customers (aka you and me). I don't find it acceptable that I have to send them the phone back and then they will reimburse me and then I can purchase a phone. Their problem, make it easy for me to cope. Don't make it my problem.
I love my Note 7. I love the dumb stylus that I didn't want to like. But today, I am angry and I am not good at being angry.
Sorry, I needed to vent with folks who likely understand/empathize and frankly probably feel the same way. I will go back to being supportive and reasonable in a little bit.

Update from Samsung!
http://www.samsung.com/us/note7exchange/

coton said:
Update from Samsung!
http://www.samsung.com/us/note7exchange/
Click to expand...
Click to collapse
What is different?
Sent from my Pixel C using Tapatalk

So now that I got an email telling me to turn off the phone I went to the Verizon store. They had no loaner phones. The only thing they could do is let me get a new phone at full retail and waive the restocking fee.
I called Samsung. They took my information and said go back to the Verizon store in 24-48 hours. They should then have a loaner phone.
Sent from my SM-N930V using Tapatalk

Mr. Toad said:
So now that I got an email telling me to turn off the phone I went to the Verizon store. They had no loaner phones. The only thing they could do is let me get a new phone at full retail and waive the restocking fee.
I called Samsung. They took my information and said go back to the Verizon store in 24-48 hours. They should then have a loaner phone.
Sent from my SM-N930V using Tapatalk
Click to expand...
Click to collapse
I went to Verizon store today and they exchanged my Note 7 for a Samsung S7 Edge, but it is not a true exchange, I have until Sept. 30 to exchange again with no fee for the Note 7 when they arrive. If it should happen that the Note 7 replacements are delayed beyond Sept. 30, they will extend my exchange period until they arrive. The manager of the store gave me his card and cell number and wrote down the terms for me. He guaranteed me that I will get one of the Note 7's when they arrive, no matter how long it takes for their shipments to arrive.

coton said:
I went to Verizon store today and they exchanged my Note 7 for a Samsung S7 Edge, but it is not a true exchange, I have until Sept. 30 to exchange again with no fee for the Note 7 when they arrive. If it should happen that the Note 7 replacements are delayed beyond Sept. 30, they will extend my exchange period until they arrive. The manager of the store gave me his card and cell number and wrote down the terms for me. He guaranteed me that I will get one of the Note 7's when they arrive, no matter how long it takes for their shipments to arrive.
Click to expand...
Click to collapse
They offered that for me. My problem is I still have unlimited data. I use every loophole to stay in contract and still have my data at $29.99. I can't just return and re-buy at the store. I explained that to the manager. This was the best suggestion he had until the replacement arrives.
Sent from my XT1650 using Tapatalk

Verizon refused to give loaner phone said to keep using until new ones arrive.

I got a message from Samsung last night to power down my phone immediately and take it to my carrier's store and get a replacement S7 or S7Edge. If I choose to stay with the note they were to provide loaner phones until the new Notes arrive. Verizon told they are doing no such thing and pick another phone or keep using this one until the new ones arrived.
I think this may have been ordered by the CPSC. Here is the link : http://www.samsung.com/us/note7exch...=7731125&CID=eml-mb-cph-916-1199-emailversion
I wonder if Verizon will take responsibility if MY house burns down?
I talked to two techs on chat and both said I would be provided loaner phones.
I am not very happy right now and want to report them the CPSC.

Costco is not giving loaner phones.

ikarma said:
I got a message from Samsung last night to power down my phone immediately and take it to my carrier's store and get a replacement S7 or S7Edge. If I choose to stay with the note they were to provide loaner phones until the new Notes arrive. Verizon told they are doing no such thing and pick another phone or keep using this one until the new ones arrived.
I think this may have been ordered by the CPSC. Here is the link : http://www.samsung.com/us/note7exch...=7731125&CID=eml-mb-cph-916-1199-emailversion
I wonder if Verizon will take responsibility if MY house burns down?
I talked to two techs on chat and both said I would be provided loaner phones.
I am not very happy right now and want to report them the CPSC.
Click to expand...
Click to collapse
Hey bro, sorry to hear about your misfortune. Sucks that everyone is getting yanked around with nobody from Verizon or Samsung being on the same page. It's irritating and super frustrating to waste your time going down there to be turned down for a loaner when that's what is strongly recommended. I was irritated by the lack of real detail and guidance from the start of all this. I contacted Tami Erwins office, the Executive VP of Verizon Wireless. They still had no real guidance for any of my questions (sad they can't even offer more assistance) but maybe if you have time and want to contact them, maybe they can provide you even more assistance then they did me or at least maybe it will force them to get their asses in gear if more people contact them.
http://www.verizon.com/about/our-company/executive-bios/tami-erwin
There is a contact link to submit your grief / suggestions. Hope this helps in some way. I'm sticking with my Note7 till they get the new batch in.

Thanks for that info. I will send them an email, but I am still gonna call and try to escalate the situation.
I don't think I should have to turn off my phone and sit there with idle cell service I am still paying for. Plus I need my phone.
They said I could exchange it for any phone in the store.... I wounder if they would give me the Droid Z with projector accessory? LOL

ikarma said:
Thanks for that info. I will send them an email, but I am still gonna call and try to escalate the situation.
I don't think I should have to turn off my phone and sit there with idle cell service I am still paying for. Plus I need my phone.
They said I could exchange it for any phone in the store.... I wounder if they would give me the Droid Z with projector accessory? LOL
Click to expand...
Click to collapse
Haha good question, would be nice if you could! I haven't had a chance to call yet, but here's the executive number for Verizon Wireless too, if you wanna call.
18004356622

Got a canned email from that one executive saying someone will be in contact with me soon.

ikarma said:
Got a canned email from that one executive saying someone will be in contact with me soon.
Click to expand...
Click to collapse
Yup! I got that too, I was contacted within one business day later (2 days ago now) and it was a member of Tami Erwin's team to "handle" my matter for her. Yet....nothing was handled, I wasn't offered any real answers for my 7 or so questions, I just kept being told that they aren't sure when new batch Note7's would be in. I asked questions like would there be a 'line' of sorts to get in for those who wanted a new Note7. I asked if the Note7 would be put on sale to the the public as well as for those who want to exchange or if first they will hold back all new Note7's specifically for the recall and exchange then once we are all taken care of, then put the Note7 on sale to the public. I asked a few more questions and none of them were really answered, it's been frustrating to not get any answers.

I am still on the phone with an agent and she spoke with her supervisor and she is telling me that I can go into the verizon store and exchange the phone for any phone and then when the new Note 7s come in I can do another exchange. She is telling me it won't affect my BOGO rebate..... I don't know if I trust that. I stand to lose $672.

Just got off phone with rep. She said that she noted my account to allow an exchange and then another exchange when new Note 7 comes out. She said I would have to do this at Costco though. She also said this would not affect my rebate. However the guy at Costco said this would kill my rebate. But she noted my account so I hope it sticks, getting on chat support with rebate center now.
What a cluster F for everyone involved.

Just got off phone with rebate center and he verified (through earlier meeting with his supervisor this morning) that the rebates will still be honored if you use a loaner phone temporarily.
So, off to convince Costco to loan me a phone. Which should I try out?

Ha! Costco said they got an email on how to handle loaner phones. Dial 611 on your verizon phone, tell them you have a Note 7 and need a loaner phone and they will overnight you one. Trying now, will report.

There is no loaner phone really. Verizon allows you to return your Note, cancels the dev contract if you have one, gets you into a new phone and promises to allow you to go back to the Note when available. With conditions.
You get a $25 store credit for accessories.
You get to trust Verizon for the flip back to Note7.

whoofit said:
There is no loaner phone really. Verizon allows you to return your Note, cancels the dev contract if you have one, gets you into a new phone and promises to allow you to go back to the Note when available. With conditions.
You get a $25 store credit for accessories.
You get to trust Verizon for the flip back to Note7.
Click to expand...
Click to collapse
The Costco Kiosk is an independent company and doesn't follow Verizons policy. I could lose the BOGO if they switch to another phone.. Anyway, Costco had no clue what to do and they are gonna call me tomorrow. I have Verizons ear on twitter right now. DMing them at the moment.
I want Verizon to handle the whole thing and to accelerate my rebate so I don't have to worry about losing it.

If you all think that Samsung's notice is of any value to Verizon you are mistaken.
Samsung's notice states that you can bring your Note7 back to your reseller and get a J SERIES phone to use in the interim until the Note7's are back in store available.
Samsung's notice states you will receive a $25 in store or bill payment credit from your carrier.
Verizon's approach has been you can chose the phone of your liking.
They will deactivate the Note7 device contract and activate the new device contract so if you do not return for exchange it is your keeper. You have 14 days from the date of availability to return for your Note7.
You can use that phone until the Note7 arrive for replacement. It is actually your new phone if you do not return within the specified time.
You will get $25 to use for accessories in store only.
I asked about the BOGO. BOTH phones must be returned presently. What this means to you is based on how far along your ownership of the phones is.

whoofit said:
If you all think that Samsung's notice is of any value to Verizon you are mistaken.
Samsung's notice states that you can bring your Note7 back to your reseller and get a J SERIES phone to use in the interim until the Note7's are back in store available.
Samsung's notice states you will receive a $25 in store or bill payment credit from your carrier.
Verizon's approach has been you can chose the phone of your liking.
They will deactivate the Note7 device contract and activate the new device contract so if you do not return for exchange it is your keeper. You have 14 days from the date of availability to return for your Note7.
You can use that phone until the Note7 arrive for replacement. It is actually your new phone if you do not return within the specified time.
You will get $25 to use for accessories in store only.
I asked about the BOGO. BOTH phones must be returned presently. What this means to you is based on how far along your ownership of the phones is.
Click to expand...
Click to collapse
Are you saying I could just return both of my phones and cancel my service with not penalty since I am a new customer?

ikarma said:
Are you saying I could just return both of my phones and cancel my service with not penalty since I am a new customer?
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The BOGO deal links the two phones together so yes, it would seem you can, unless you bought them on a 2 year service contract. That contract is separate from the devices, or device contract.
A cancellation fee on the service contract probably would be needed if you signed one. The network is not exploding, just the phones...

I bought the phones specifically because of the Bogo deal so I could use that money to pay off Sprint. Now no one wants to give me a loaner phone or exchange my phone till the Note 7 comes out. And no one if sure if I will still get the BOGO. If I could jump ship right now with no penalty I think I would.

ikarma said:
I bought the phones specifically because of the Bogo deal so I could use that money to pay off Sprint. Now no one wants to give me a loaner phone or exchange my phone till the Note 7 comes out. And no one if sure if I will still get the BOGO. If I could jump ship right now with no penalty I think I would.
Click to expand...
Click to collapse
Also, I had to get past the initial sales person and to the manager for a "loaner" to be made available to me. The salesperson claimed I should shut the phone off and activate another phone in the meantime. I claimed I had a Chat message with Verizon Online that offered a "loaner" and I had no other phone to use as I traded in my old one. Only then was the "loaner" made available to me.
And only at the very end of the process was the $25 store credit made available to me after I asked. The salesperson needed to confer with the manager on this as well.
So a note of caution to you all. Get to the manager and get assurances because some of the sales staff are way in the dark.... So far in the dark that my "salesperson" didn't even know the Note7 had an Edged screen.....LOL
---------- Post added at 02:07 PM ---------- Previous post was at 01:55 PM ----------
ikarma said:
I bought the phones specifically because of the Bogo deal so I could use that money to pay off Sprint. Now no one wants to give me a loaner phone or exchange my phone till the Note 7 comes out. And no one if sure if I will still get the BOGO. If I could jump ship right now with no penalty I think I would.
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Click to collapse
Not sure how my last post quoted you but anyways...
It s best to wait for the Note7 to be available so there is a clear path to another Note7. You will have legal standing to fight them if they refuse the BOGO to you. Small claims court is free to you and you would certainly win.
See, you did not purchase a Device ID, you purchased a defective device so it will not matter if the Device ID is the same as long as you go with another Note7 replacement. This is pretty simple stuff really. I would not worry except while charging in the meantime of course.

Wow! I just called Verizon about my Note 7 that I purchased on line through my business account, and they really offered no loaner. They said that I was free to activate one of my older phones that I previously had on the line. When I said that was not possible, I was told that if I noticed no overheating on my Note 7, I could keep using it and just call them back if I ever did notice any overheating, and they would then let me swap it for another Galaxy phone. I am very surprised that they are not being more proactive on this.

I sat on hold for 35 minutes last night before I gave up and again 15 minutes just now. I can't even get a live person on their website chat, only the automated BS.
Sent from my SM-N930V using Tapatalk

Return Note 7 or be charged full price?

Hey guys so i just got a text from verizon that says i have 5 days to return my note 7 or i will be charged full price. Has anyone else gotten this text?

Yep got it like 20 min ago... I planned on sending mine back this weekend anyway
Sent from my SM-G935V using Tapatalk

I havent sent it back because samsung told me they wouldn't refund me what i paid in taxes because i bought it at target and target wont take it back either, that's $75 i should get back from someone

bayniner said:
I havent sent it back because samsung told me they wouldn't refund me what i paid in taxes because i bought it at target and target wont take it back either, that's $75 i should get back from someone
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That's on Target I would think.

I have not gotten this text. Did you upgrade your phone and not return the Note?
Sent from my SM-N930V using Tapatalk

I haven't gotten that text either.

This is from Samsung. To further increase participation, a software update will be released starting on December 19th that will prevent U.S. Galaxy Note7 devices from charging and will eliminate their ability to work as mobile devices.
http://www.samsung.com/us/note7recall/?CID=AFL-hq-mul-0813-11000562
Sent from my SM-N930V using XDA-Developers mobile app

Verizon has said they will not IMEI block or push any updates that completely brick the phone. At least until after the holidays - then all bets are off. An IMEI blacklist will be the end, unless there is a way to change the IMEI to say an older phone like a Note 4 or something that a person already owns. I don't know if that is even possible though. Probably not legal I suppose.

bayniner said:
Hey guys so i just got a text from verizon that says i have 5 days to return my note 7 or i will be charged full price. Has anyone else gotten this text?
Click to expand...
Click to collapse
I have scoured the online news and Verizon's website for any indication that they were enacting a 5 day return policy, and I have found nothing.
This text sounds a bit harsh and everything I've read said that refunds will be honored regardless of when the device is returned.
Can you please post a screenshot of the text?

Spike96 said:
I have scoured the online news and Verizon's website for any indication that they were enacting a 5 day return policy, and I have found nothing.
This text sounds a bit harsh and everything I've read said that refunds will be honored regardless of when the device is returned.
Can you please post a screenshot of the text?
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Click to collapse
I even called verizon to confirm and they told me yes and that samsung is planning a update to completely kill the note 7 within the next week or so

http://www.theverge.com/circuitbrea...ung-galaxy-note-7-update-shut-down-inoperable

bayniner said:
I even called verizon to confirm and they told me yes and that samsung is planning a update to completely kill the note 7 within the next week or so
Click to expand...
Click to collapse
Well, the Samsung update and the Verizon refund are two completely separate issues.
I'm just talking about the refund for now.
It seems like you upgraded to a new Verizon phone and haven't returned your Note 7 yet.
The only reason Verizon would send the "recovery box" mentioned in the text is if you used your new upgrade.
Did you?
---------- Post added at 02:50 PM ---------- Previous post was at 02:41 PM ----------
teegunn said:
Verizon has said they will not IMEI block or push any updates that completely brick the phone. At least until after the holidays - then all bets are off. An IMEI blacklist will be the end, unless there is a way to change the IMEI to say an older phone like a Note 4 or something that a person already owns. I don't know if that is even possible though. Probably not legal I suppose.
Click to expand...
Click to collapse
IMEI block would be the end of cellular service but wouldn't render the Note useless.
Useless as a phone, but useless a multimedia device? Nope.
I'm kinda hoping Verizon forgets to send a recovery box whenever I decide to upgrade.

Yes they will kill it and charge full retail and continue to charge for monthly access. Anyone looking to buy a bridge?

Spike96 said:
Well, the Samsung update and the Verizon refund are two completely separate issues.
I'm just talking about the refund for now.
It seems like you upgraded to a new Verizon phone and haven't returned your Note 7 yet.
The only reason Verizon would send the "recovery box" mentioned in the text is if you used your new upgrade.
Did you?
---------- Post added at 02:50 PM ---------- Previous post was at 02:41 PM ----------
IMEI block would be the end of cellular service but wouldn't render the Note useless.
Useless as a phone, but useless a multimedia device? Nope.
I'm kinda hoping Verizon forgets to send a recovery box whenever I decide to upgrade.
Click to expand...
Click to collapse
I did not upgrade my phone and purchased the Note 7 new under the monthly payment plan at Best Buy. I received a recovery box without requesting one and the text warning me that I would be charged full price if I did not return my Note 7. I still have not at this point returned the phone due to time constraints. I was told by Best Buy to return it to them. Not sure who I should even send the phone back to at this point.

emmittobie said:
I did not upgrade my phone and purchased the Note 7 new under the monthly payment plan at Best Buy. I received a recovery box without requesting one and the text warning me that I would be charged full price if I did not return my Note 7. I still have not at this point returned the phone due to time constraints. I was told by Best Buy to return it to them. Not sure who I should even send the phone back to at this point.
Click to expand...
Click to collapse
OK, so this makes it seem like Verizon is collecting all phones that weren't bought directly through them but were still sold by them...
Anyway, since you were under Verizon's monthly payment plan, and they have already issued a refund for that plan, you should DEFINITELY return it to Verizon via the recovery box.
That way you are cutting out the middle man (Best Buy).
If you return it to Best Buy, you run the risk of Best Buy not returning it to Verizon, Verizon claiming you never returned the device, then being charged full price.

I guess it's a good thing I keep a spare phone in my glove box. We will see what happens on the 19th.

Spike96 said:
OK, so this makes it seem like Verizon is collecting all phones that weren't bought directly through them but were still sold by them...
Anyway, since you were under Verizon's monthly payment plan, and they have already issued a refund for that plan, you should DEFINITELY return it to Verizon via the recovery box.
That way you are cutting out the middle man (Best Buy).
If you return it to Best Buy, you run the risk of Best Buy not returning it to Verizon, Verizon claiming you never returned the device, then being charged full price.
Click to expand...
Click to collapse
Sounds reasonable. Will probably send it back to them this week. Thanks for the advice.

I just got a fireproof box and letter by mail from Verizon saying to return by Note 7 in 5 days or I would be charged full price. It's official, Verizon is killing the phone for good.
I never upgraded, I never contacted Verizon for a fireproof box.
I just disabled OTAs and went on with my life.
Trust me, everyone is getting a fireproof box soon. Just wait a week.
Going back to my cracked S4 for now. Gonna wait it out until the S8.

Can't demand payment for a recalled item, returned or not. I have searched and searched, there are no past legal provisions for demanding return on a recalled device or a demand for full payment will be made if not returned. Recalls are all voluntary by the customer. The CPSC can demand a recall but cannot demand all items be returned. They can attempt to force compliance by blocking IMEI and pushing the updates (blocked on mine) to limit their liability which is why Samsung is going after these but that's it. Now if someone has found something different in recall history or law point it out but the reason for the recall is to reimburse the customer for a "faulty" product and remove them from consumption/use as much as possible. No provision in recall law to force return of product.

Woofa59 said:
Can't demand payment for a recalled item, returned or not. I have searched and searched, there are no past legal provisions for demanding return on a recalled device or a demand for full payment will be made if not returned. Recalls are all voluntary by the customer. The CPSC can demand a recall but cannot demand all items be returned. They can attempt to force compliance by blocking IMEI and pushing the updates (blocked on mine) to limit their liability which is why Samsung is going after these but that's it. Now if someone has found something different in recall history or law point it out but the reason for the recall is to reimburse the customer for a "faulty" product and remove them from consumption/use as much as possible. No provision in recall law to force return of product.
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Click to collapse
No. Verizon already refunded all of our payments for the Note 7. This makes all of our Note 7's effectively their property.
If we want to keep our Note 7's, and make it our property again, we may do so... But the refund will be taken away.
For example, why would Verizon refund a Note 7 that was lost? They won't, and will charge that person the full price of the phone.
Verizon didn't have to refund all of our Note 7's upfront. None of the other carriers did. But, since they did, they have the right to recharge us if they don't get the phones back.
You may have "searched and searched" but we are in a very unique situation with our phone manufacturer and our carrier. I highly doubt that any carrier has ever before fully refunded a recalled phone upfront. The carriers are not required to do that, and Verizon was being nice by doing so.