Where to safely buy a Samsung Galaxy Note 3? - T-Mobile Samsung Galaxy Note 3

I'm in the US & using t-mobile pre-paid (which I love) and want to buy a Note 3. My normal go-to place is Negri, but in addition to the ""for international use only" disclaimer, the ones they have for sale also have a second disclaimer "no returns or refunds", which basically tells me that I'd be buying a bad IMEI phone.
So, other than paying $717.60 or taking my (highly dubious) chances on ebay or craigslist, does anyone know where I can purchase a new or refurbished Note 3 for t-mobile for a reasonable price ($600 or less). My on-line searches are turning up blank except for various resellers that I'm very dubious about.

Check swappa.com. they verify imeis before allowing phones to be listed.

I've read several reports of phones ending up with bad IMEI's from swappa a month or two after the sale. I'm specifically looking for a site like Negri or Newegg, where I can buy the phone from an actual shop rather than a person selling a used phone.

greycat61 said:
I'm in the US & using t-mobile pre-paid (which I love) and want to buy a Note 3. My normal go-to place is Negri, but in addition to the ""for international use only" disclaimer, the ones they have for sale also have a second disclaimer "no returns or refunds", which basically tells me that I'd be buying a bad IMEI phone.
So, other than paying $717.60 or taking my (highly dubious) chances on ebay or craigslist, does anyone know where I can purchase a new or refurbished Note 3 for t-mobile for a reasonable price ($600 or less). My on-line searches are turning up blank except for various resellers that I'm very dubious about.
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I have bought many phones on Ebay such as MDAs, HTC HD2, Note 2 and Note 3 and so far have been very lucky. I have had them all except the Note 3 which I purchased in Feb 2014 for over a year without any problems. In fact, I got them unlocked by T-Mobile even though I did not buy them from T-Mobile. I cannot suggest what to look for when buying, but normally Ebay provides protection via PayPal. I have saved at least $200 or more per phone.

Bought mine directly from tmobile full price on release day, unless you're trying to pay less and willing to take the risk then get it elsewhere

greycat61 said:
I'm in the US & using t-mobile pre-paid (which I love) and want to buy a Note 3. My normal go-to place is Negri, but in addition to the ""for international use only" disclaimer, the ones they have for sale also have a second disclaimer "no returns or refunds", which basically tells me that I'd be buying a bad IMEI phone.
So, other than paying $717.60 or taking my (highly dubious) chances on ebay or craigslist, does anyone know where I can purchase a new or refurbished Note 3 for t-mobile for a reasonable price ($600 or less). My on-line searches are turning up blank except for various resellers that I'm very dubious about.
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toastido said:
Check swappa.com. they verify imeis before allowing phones to be listed.
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asctony said:
I have bought many phones on Ebay such as MDAs, HTC HD2, Note 2 and Note 3 and so far have been very lucky. I have had them all except the Note 3 which I purchased in Feb 2014 for over a year without any problems. In fact, I got them unlocked by T-Mobile even though I did not buy them from T-Mobile. I cannot suggest what to look for when buying, but normally Ebay provides protection via PayPal. I have saved at least $200 or more per phone.
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Dreamgun said:
Bought mine directly from tmobile full price on release day, unless you're trying to pay less and willing to take the risk then get it elsewhere
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I hate to be 'that guy', but I counsel any and every person who asks nowadays to stay away from places like Craigslist, Ebay and Swappa. And this after purchasing my last 6 or 7 phones from either Craigslist or Swappa. After getting scammed with my Note 3 that I bought from Swappa (http://forum.xda-developers.com/showthread.php?t=2605960), all I can say is, one time is enough to put you off those sites. @asctony used the right word, these days it's luck whether you get scammed or not. Even though Swappa says that they check IMEI/ESN or whatever, it really means nothing at all. An IMEI can be good the day you buy it and still be blocked weeks or months later for non-payment of EIP or because it was reported lost/stolen. And good luck getting T-Mobile to help you since you're not the account holder in their system. They won't even let you pay it off or tell you how much is owed on the device in the case of non-payment. As for Paypal protection, I thought I could use that when I bought my Note 3 from Swappa, but Paypal has a 45 day window after which they won't even let you open a dispute. Keep in mind that it can take a couple of billing cycles for a phone to be marked as non-payment, so that is a ridiculously short time if you actually want to protect purchasers.
Take @Dreamgun's suggestion and get your phone directly from T-Mobile or Amazon.

Agreed, I got scammed on a Note 3 off Craigslist 3 days after I bought it, will never again fall for it again, though I've bought probably 10 phones from there in the past.
I might be ok with eBay sellers if they claim that they're the original owner PLUS have a very reputable feedback.

If you buy a used phone from someone, I would advise to check the IMEI with the carrier of the phone. If the IMEI is reported good, make sure to get a documented statement from the carrier stating the reason and results of the check. At least you'll be covered with a piece of documentation if something goes wrong.
Sent from my SM-N900T using Tapatalk

princeasi said:
If you buy a used phone from someone, I would advise to check the IMEI with the carrier of the phone. If the IMEI is reported good, make sure to get a documented statement from the carrier stating the reason and results of the check. At least you'll be covered with a piece of documentation if something goes wrong.
Sent from my SM-N900T using Tapatalk
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Have you done this before and used such document to counter a block or blacklist?
The reason I ask is that I contacted T-Mobile the day after I received my Note 3 from Swappa and explained to them that I had purchased the phone used and wanted to make sure that there was no way the device was on EIP. The CSR I spoke to assured me that it was not showing in their system as on a payment plan. But a couple months later it was blocked for non-payment of EIP. So it doesn't seem as if even doing a check through T-Mobile would make any real difference in these cases.

No I've never went thru this process before, but what I do know is that a little piece of paper can carry a lot of weight. Some CSR's aren't trained very well or don't care. Therefore you can't completely depend on them to always give correct information. With these type of transactions, it's always best to get some sort of documentation from the rep stating what they've told you. We give them the right to record the conversation, so it's not unreasonable to request a doc as such. Furthermore, if it turns out that you were misinformed on the matter, then at least you have tangible evidence showing that you were misinformed about the phone being clear of any eip when actually it wasn't.
Sent from my SM-N900T using Tapatalk

My Advice: If you are already willing to dish out the $600 for a Note 3 put in the extra $100 and get a brand new one. It's just not worth it to spend all that money at the risk of loosing it in a bad phone. $100 is about 2 tanks of gas at today's prices for a phone you may end up owning for the next 2 years. It is a fabulous device and Tmo can finance it at 0% interest over two years. You can't beat that.

I agree with all the posts here. It is difficult to buy a good phone on Craigslist. If you have the money, buy a new one.
Also, it's good to ask around the work place, family and friends who might have one to sell.
I usually sell to people I know. If I can't find anyone, I sell them on Craigslist.

Related

[Q] Lesson learned when buying on craigslist

So yeah, I have learned today to always be wary of where things come from, especially on Craigslist.
The story of how I got my Note 2. Normally I buy my phones full price and I found an incredible deal on a white iPhone 5 16GB for a mere $500 at launch date. Fast forward to a few months a so, I found someone selling a brand new wrapped T-mobile Note II. Offered the guy a direct trade, he agrees. Fast forward again to Dec. 26,
BAM!
Found out my phone has been blacklisted. Asked T-mobile about it, they says the owner defaulted on their bill so it was claimed lost or stolen.
Yeah, It was depressing. I though only CDMA carriers enforced the whole IMEI blacklisting thing, but I guess now GSM carriers in the US started blacklisting as well back in November. I never suspected the phone to be stolen or anything, and I was under the assumption that being a GSM phone I'd be ok. Guess not...
Moral of story: When buying phones even if its GSM, make sure its legit and you wont get screwed over somehow. Maybe ask for a receipt so you can track him down and beat his... I mean, have records to be safe and do business near a carrier store.
And now I come to the XDA gods, being that its been 18 hours without my beloved Note II, is it worth me dishing out money to buy full price (again, sorta) and buy another one at the T-Mo store? Or maybe look into newer and better options, if any? I'm leaning towards getting another one but yeah, I need the approval of the internet. :good:
FWIW I sold the Note on Craigslist for 300 ducks, clearly stating that it was blacklisted. Hate being scammed and I wont stoop down to that level.
Yeah, best thing is to call the carrier before purchase, or better yet have them meet you at a tmo store. Sorry ya lost out dude.
KillaHurtz said:
Yeah, best thing is to call the carrier before purchase, or better yet have them meet you at a tmo store. Sorry ya lost out dude.
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Doesnt matter, sure the phone might be good that date but the original owner can stop paying their bill then default on it later, days/weeks/months whenever...
The best thing you can do is get a signed bill of sale with the IMEI number written on there, most craiglist sellers wont do it. actually here... just listen to my story.
So I sold my asus padfone last thursday 12/20/12. And immediately after that I started surfing craigslist for a new note 2 for tmobile, they were running from 550-570 brand new. I contacted MANY MANY people. Maybe 20 or so, everyone first asking if the phone was brand new then telling them I have cash in hand ready and ready to pay if they will sign a simple bill of sale with the IMEI of the phone written on there. Every single one of those 20 declined to sign anything. Now after using a phone I found in my closet (nokia 6800 from 2005) I was getting ancy because I felt like my life was crumbling around me since I didnt have internet on my phone. I went into a small korean owned tmobile store and asked if I could buy a note 2 straight out and how much it would be. They said 700 + tax and I asked if they had any used ones or if they could give me a better price cash. It just so happens that the owner bought a note 2 to test it out like he does all the phones and would sell one for 650 cash with a actual printed bill of sale. So thats how I got mine... got an extra battery, 32 gb samsung micro sd, case and screen protector thrown in for free. So it really wasnt a bad deal...
Damn dude. I would have called the cops & gotten your original phone back.
It's not that they defaulted on the their bill, it's if they defaulted on their eip (financing over 12 or 20 months.) still a bummer!
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I also bought GS3 from craigslist that got blacklisted a week later. Luckily I tracked down the guy who sold it to me and got my money back.
If you could live without a sd slot and removable memory you might want to give Oppo Find 5 a try. If I didn't bought the Note 2 I would have probably gone with that phone.
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That's the risk you take when buying off craiglist or even ebay.
I've had good experience so far on craiglist but my expense never exceeded $300
I would for sure track the guy down with the phone number or email. Also I would file charges with the police. I would go after him with every means possible including small claims court. Sometimes it's not just about the money, but the principle of the matter. Make sure he NEVER does it to anyone else!
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I would try to take this up with Tmobile. If the phone was blacklisted then they know the address of the person that got it blacklisted. If it was stolen it would have been blacklisted when you originally got the phone. Not sure how you would legally go after TMobile but without a doubt if you had TMobile service with the phone and then they blacklisted it they are full of ****. Also you said the phone was "brand new wrapped" did it have the original sticker on the screen? too many times people allow big companies to rip them off thinking they have no recourse. sprint tried that **** with me and with a quick call from my lawyer my contract was ended and i didn't have to pay an etf. BTW i always get the plate number of teh person I buy a phone from. and recently started to take a photo of their DL.
Its a shame that you cant trust anybody these days. Ruins it for the few of us honest people left.
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bad4life07 said:
So yeah, I have learned today to always be wary of where things come from, especially on Craigslist.
The story of how I got my Note 2. Normally I buy my phones full price and I found an incredible deal on a white iPhone 5 16GB for a mere $500 at launch date. Fast forward to a few months a so, I found someone selling a brand new wrapped T-mobile Note II. Offered the guy a direct trade, he agrees. Fast forward again to Dec. 26,
BAM!
Found out my phone has been blacklisted. Asked T-mobile about it, they says the owner defaulted on their bill so it was claimed lost or stolen.
Yeah, It was depressing. I though only CDMA carriers enforced the whole IMEI blacklisting thing, but I guess now GSM carriers in the US started blacklisting as well back in November. I never suspected the phone to be stolen or anything, and I was under the assumption that being a GSM phone I'd be ok. Guess not...
Moral of story: When buying phones even if its GSM, make sure its legit and you wont get screwed over somehow. Maybe ask for a receipt so you can track him down and beat his... I mean, have records to be safe and do business near a carrier store.
And now I come to the XDA gods, being that its been 18 hours without my beloved Note II, is it worth me dishing out money to buy full price (again, sorta) and buy another one at the T-Mo store? Or maybe look into newer and better options, if any? I'm leaning towards getting another one but yeah, I need the approval of the internet. :good:
FWIW I sold the Note on Craigslist for 300 ducks, clearly stating that it was blacklisted. Hate being scammed and I wont stoop down to that level.
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Man, you sold it WAYYY too cheap. If you would've put it on ebay you would've gotten at least 450 AFTER final value fees and shipping cost.
Hmm, now I'm worried. I did a trade from a guy who got it from a guy. Its unlocked. Been working fine for a month and a half...now I'm afraid it will eventually be reported as stolen or some other financial default due to it's shady past.
Great.
Sorry to hear that :/ Would it work on simple mobile if it's black listed on T-mobile? You could also try to unlock it and sell it to someone who uses AT&T...
bad4life07 said:
So yeah, I have learned today to always be wary of where things come from, especially on Craigslist.
The story of how I got my Note 2. Normally I buy my phones full price and I found an incredible deal on a white iPhone 5 16GB for a mere $500 at launch date. Fast forward to a few months a so, I found someone selling a brand new wrapped T-mobile Note II. Offered the guy a direct trade, he agrees. Fast forward again to Dec. 26,
BAM!
Found out my phone has been blacklisted. Asked T-mobile about it, they says the owner defaulted on their bill so it was claimed lost or stolen.
Yeah, It was depressing. I though only CDMA carriers enforced the whole IMEI blacklisting thing, but I guess now GSM carriers in the US started blacklisting as well back in November. I never suspected the phone to be stolen or anything, and I was under the assumption that being a GSM phone I'd be ok. Guess not...
Moral of story: When buying phones even if its GSM, make sure its legit and you wont get screwed over somehow. Maybe ask for a receipt so you can track him down and beat his... I mean, have records to be safe and do business near a carrier store.
And now I come to the XDA gods, being that its been 18 hours without my beloved Note II, is it worth me dishing out money to buy full price (again, sorta) and buy another one at the T-Mo store? Or maybe look into newer and better options, if any? I'm leaning towards getting another one but yeah, I need the approval of the internet. :good:
FWIW I sold the Note on Craigslist for 300 ducks, clearly stating that it was blacklisted. Hate being scammed and I wont stoop down to that level.
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What I would of done is contacted t mobile and told em you want to run the imei number before u bought it. And if they blacklist it still contact the better business Bureau and tell em your story and u will see how fast they change their tone. When someone breaks contract t mobile needs to go after them for all of it.they cant black list it if they gonna collect the retail price for it.
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tbukkos said:
Sorry to hear that :/ Would it work on simple mobile if it's black listed on T-mobile? You could also try to unlock it and sell it to someone who uses AT&T...
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I believe tmo and att are gonna start cross checking their imei database. So if its blacklisted with either company, lets att, tmo's system will be able to see that its blacklisted for att or vice versa. Now im not sure when thatll take effect but I read it on one of the more popular tech blogs I.e engadget, verge..
When I deal with CL now, I request the person meet me at the store just like I did with sprint phones. No other way to do it. Then at that time maybe you can get the rep to document the his/her acciunt stating they sold the phone to you. Idk something...
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Man, now you're scaring me. I've always been super honest on all my Craigslist and eBay posts and done my best to offer tip top service even if I only meet them once. So far I've only been annoyed once by a buyer who negliged on wanting to buy some video cards and wasted my time, but other than that I've been pretty successful in selling things.
To all that are worried about buying phones off of Craigslist:
They only blacklist the phones that are purchased under the EIP. You can call T-mobile with the IMEI to verify that the phone was not purchased under EIP before you buy it. If the phone was purchased subsidized with a classic plan, they can't blacklist the phone for an unpaid bill, because you own the phone. If it was purchased under EIP, you would have to go with the seller to a T-mobile store to pay off the balance to guarantee it won't be blacklisted.
That's nothing I got a warranty replacement device from mdpa insurance which I got when I bought it through wire fly. Worked fine for about a month then It suddenly dropped from tmobile network went to store got three new simcards etc etc. Called customer support then they told me it was blacklisted from it being associated with somebody else's account and the didnt pay there bill so I got screwed. But wait I got if from my insurance company ? So I called them and they sent me out a new one after stating my case. Any ways I got screwed with one through my insurance company so really your not safe a times unless I you buy new straight from a source I.e. bestbuy, tmobile, walmart get me. Cool then buy buy.
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Mod Edit:
Selling, trading and exchanging devices or any item will no longer be permitted in any forum or via Private Messages.
http://forum.xda-developers.com/announcement.php?a=81
lowandbehold said:
To all that are worried about buying phones off of Craigslist:
They only blacklist the phones that are purchased under the EIP. You can call T-mobile with the IMEI to verify that the phone was not purchased under EIP before you buy it. If the phone was purchased subsidized with a classic plan, they can't blacklist the phone for an unpaid bill, because you own the phone. If it was purchased under EIP, you would have to go with the seller to a T-mobile store to pay off the balance to guarantee it won't be blacklisted.
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You can have a phone blocked for many reasons. Not just lack of EIP payoff. It can be black listed even if the person got the 2 yr contract discount. And more importantly, people can sell a phone that works just fine the day of sale(passing all IMEI checks) then have it blacklisted days later. Buying on CL is a gamble. Also, there is no legal action you can take if someone sells you a phone and then does not pay the EIP. You bought a used phone. It's not stolen because you don't return the phone if you end your service. They just bill you for it. That's the cost of doing business.
Also, ATT and Tmobile are already using the cross check system on our phones. You would have to unlock it and use it on verizon or some network not att tmobile related.

Galaxy S4 from Craigslist - IMEI Blacklisted...options?

Hi All,
I searched and saw many threads about a similar problem, but my specific question is what can I do about this as far as getting rid of the phone? I learned my lesson the hard way - I dropped my HTC One and broke it a day before a business trip and I needed a phone. I am planning on switching to T-mobile in a month when my AT&T contract is up, so I decided to purchase a T-mobile variant of the Galaxy S4 on Craigslist. It was new, sealed, and cost $500 from what seemed like a somewhat reputable seller.
I got the phone and all was great. It was unlocked and worked perfectly with my AT&T SIM. I got home from the business trip, put in a T-mobile prepaid SIM card (so I could test the service at my house before switching) and got the dreaded "Not registered on network" error message when I tried to make a call. Sure enough, T-mobile said the IMEI had been blacklisted for "fraudulent activity." I believe the seller opened an account and then simply didn't pay the bill for the phone. I've bought quite a few used phones, but I learned my lesson this time. I even asked T-mobile if I could pay the remaining balance, or if they even wanted the phone back. I received a prompt "no" to each question. I asked if the phone was "stolen" and they said no as well - it was marked as fraudulent, but not lost of stolen. Whatever they want to call it, it don't work!
So my question is this (and sorry for the long-winded vent): can I sell this phone? I just want it gone. I look at it and I get angry and upset with myself for making this mistake. I know I will lose a ton of $$$, but I would rather sell it on eBay while FULLY disclosing the phone's history and let someone overseas use it or someone on AT&T use it. Am I violating any rules by doing this as long as I fully disclose everything I know? Also, if this is the wrong forum, I apologize. Thank you for any insight and to save you all the trouble - yes I screwed up and I'm an idiot. But, I'm not the thief here. I sure wish I could get a hole of the seller!
-Collin-
i had the same happen to me this weekend i bought a sealed s4 from cl i also payed 500$ it was for great for 3 weeks up until this weekend i wasn;t getting 4g data so i called tmobile and they told me that that they blocked the imei sue to the person deciding not to pay for the phone..i learned my lesson NEVER TO BUY any phones from Cl. i went to the store and paid retail price for a s4 and i have the receipt just in case tmobile comes back and try to screw me
CollinFX45 said:
Hi All,
I searched and saw many threads about a similar problem, but my specific question is what can I do about this as far as getting rid of the phone? I learned my lesson the hard way - I dropped my HTC One and broke it a day before a business trip and I needed a phone. I am planning on switching to T-mobile in a month when my AT&T contract is up, so I decided to purchase a T-mobile variant of the Galaxy S4 on Craigslist. It was new, sealed, and cost $500 from what seemed like a somewhat reputable seller.
I got the phone and all was great. It was unlocked and worked perfectly with my AT&T SIM. I got home from the business trip, put in a T-mobile prepaid SIM card (so I could test the service at my house before switching) and got the dreaded "Not registered on network" error message when I tried to make a call. Sure enough, T-mobile said the IMEI had been blacklisted for "fraudulent activity." I believe the seller opened an account and then simply didn't pay the bill for the phone. I've bought quite a few used phones, but I learned my lesson this time. I even asked T-mobile if I could pay the remaining balance, or if they even wanted the phone back. I received a prompt "no" to each question. I asked if the phone was "stolen" and they said no as well - it was marked as fraudulent, but not lost of stolen. Whatever they want to call it, it don't work!
So my question is this (and sorry for the long-winded vent): can I sell this phone? I just want it gone. I look at it and I get angry and upset with myself for making this mistake. I know I will lose a ton of $$$, but I would rather sell it on eBay while FULLY disclosing the phone's history and let someone overseas use it or someone on AT&T use it. Am I violating any rules by doing this as long as I fully disclose everything I know? Also, if this is the wrong forum, I apologize. Thank you for any insight and to save you all the trouble - yes I screwed up and I'm an idiot. But, I'm not the thief here. I sure wish I could get a hole of the seller!
-Collin-
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Hey Collin. I had a similar issue with an HTC one being blacklisted but thankfully I bought it from eBay and their buyers protection came into play and I got a full refund. Because blacklisting is a very effective way to lose a heck load of money, I now suggest not getting phones from craisgslist or actually meeting at a carrier store to check phone status before the purchase is made. I'd stick to buying on eBay or swappa..now my suggestion is selling the phone overseas where the blocked imei doesn't really work. That would be the best option for now and you'll lose money but because it is basically a relatively new phone, you should not loose too much. Hope this helps.
-piterson
Sent from my SGH-M919 using Tapatalk 4 Beta
Thank you guys for the thoughts. It's terrible that this sort of thing happens and personally, I wouldn't risk jail for 500 bucks. Hell, I wouldn't risk jail for any amount of money. It just blows me away that these people do this.
I guess what I will likely do is list it on eBay internationally with a full disclosure. Thankfully, my HTC One repair is finally complete and the phone should be back in my hands any day now. But, it's the developer edition and doesn't work well on T-mobile, so I'm back to square one for a T-mobile phone!
Anyway, sorry that this happened to you guys as well. It's just not as simple as it used to be, is it. Though I guess blacklisting has been used for a while now.
-Collin-
i listed mine on ebay with full disclosure and its not looking good..so far i have 4 days left in the auction and 1 day has passed & no one bid on it yet lol your best bet to purchase a new phone is go straight through tmobile unless you want to risk swappa or ebay then a month later if they cancel or don;t pay for the phone for it to happen again ... i would n;t risk it
CollinFX45 said:
Thank you guys for the thoughts. It's terrible that this sort of thing happens and personally, I wouldn't risk jail for 500 bucks. Hell, I wouldn't risk jail for any amount of money. It just blows me away that these people do this.
I guess what I will likely do is list it on eBay internationally with a full disclosure. Thankfully, my HTC One repair is finally complete and the phone should be back in my hands any day now. But, it's the developer edition and doesn't work well on T-mobile, so I'm back to square one for a T-mobile phone!
Anyway, sorry that this happened to you guys as well. It's just not as simple as it used to be, is it. Though I guess blacklisting has been used for a while now.
-Collin-
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Romcrazguy said:
i listed mine on ebay with full disclosure and its not looking good..so far i have 4 days left in the auction and 1 day has passed & no one bid on it yet lol your best bet to purchase a new phone is go straight through tmobile unless you want to risk swappa or ebay then a month later if they cancel or don;t pay for the phone for it to happen again ... i would n;t risk it
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That's a bummer. Did you list it internationally? I know you probably can't link to eBay, but can you give me the auction number? I want to watch and cheer you on
-Collin-
There are services on ebay that will change the IMEI for $50.
lancemoreland said:
There are services on ebay that will change the IMEI for $50.
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I appreciate that information. Unfortunately from my limited research, I think this thread will get locked if we even go down that road since it is illegal. Argh.
-Collin-
Wow. that sucks so much. The worst I have experienced in craigslist is some guy tried to scam me out of an iPod touch that i found. I still remember the email. It said something along the lines of:
Can you please send this device to my son in Africa? I will pay you full price for the phone + $50 dollars of shipping!
I knew it was a fake because 1) the email they sent was a very random email. (like [email protected]) and 2) PHONE? it's not a phone. thats how i knew that he was scamming multiple people and just copying and pasting.
Oh craigslist is full of scammers and idiots.
Yeah that's what these scammers are doing, buy the phone on a payment plan and not make the payment. A lot of times unknowing buyers get the phone and it will work for a month till payment is due but not paid. I see great deals on CL but steer clear.
The best thing to do is unlocked the device and sell it Internationally via eBay. I have a GS3 in my possesion that my wife's little brother bought from CL and was later blacklisted since the person reported it stolen two hours later after he took the cash.
lancemoreland said:
There are services on ebay that will change the IMEI for $50.
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He is right it is illegal and if caught could face jail time.
Wayne Tech Nexus
i just got a s4 on ebay for 420 i call tmobile they told the imei is clean that dont worry about future non payment fraud or blacklisted the lady told me when i get the phone is going to be in my account so the owner will have to pay any remaining balance but they cannot block the phone idk know im worry
Whenever I buy something from craiglist I always ask for 2 valid ID and have them photocopy.
I'll buy it for parts. If interested inbox me. Thanks!
I had the same damn thing happen but with a Galaxy S2 a while back. What I had to do is buy a used motherboard from a cracked screen one on eBay. Spent way more on the phone than I intended but all I did was switch the motherboards and voila. Good as new.
Sent from my SGH-M919 using xda app-developers app
Just sell try and sell it on Craigslist and ebay. Specify that it is blacklisted with tmobile but it ia unlocked so you can use it with att. Here's one and it's at almost 300 with 17h left on the auction
http://pages.ebay.com/link/?nav=item.view&id=200948373767
Sent from Flip's Galaxy S4
elflip88 said:
Just sell try and sell it on Craigslist and ebay. Specify that it is blacklisted with tmobile but it ia unlocked so you can use it with att. Here's one and it's at almost 300 with 17h left on the auction
http://pages.ebay.com/link/?nav=item.view&id=200948373767
Sent from Flip's Galaxy S4
Click to expand...
Click to collapse
I read not long ago that AT&T and T-Mobile started sharing IMEI blacklist. Not sure if the policy is in effect yet or not.
baseballfanz said:
I read not long ago that AT&T and T-Mobile started sharing IMEI blacklist. Not sure if the policy is in effect yet or not.
Click to expand...
Click to collapse
Op said he used it on att network so my guess is no
Sent from Flip's Galaxy S4
rona809 said:
i just got a s4 on ebay for 420 i call tmobile they told the imei is clean that dont worry about future non payment fraud or blacklisted the lady told me when i get the phone is going to be in my account so the owner will have to pay any remaining balance but they cannot block the phone idk know im worry
Click to expand...
Click to collapse
No.
Walk away.

Tips buying a T-Mobile note 3 on Craigslist?

Any tips or suggestions on how I can buy a tmobile note 3? How can I be sure it's a good esn/imei without it being reported stolen from tmobile?
Sent from my C6602
snoopycr said:
Any tips or suggestions on how I can buy a tmobile note 3? How can I be sure it's a good esn/imei without it being reported stolen from tmobile?
Sent from my C6602
Click to expand...
Click to collapse
My best advice would be to ask the seller if he/ she would be willing to meet at a T-mobile location to make sure the handset is legitimate. Tell the seller a friend or relative of yours was ripped off in the past and you just want to make sure. Best of luck to you friend.
sent from my note 3
Meet in a Tmobile store and have the seller have the tmobile rep look at their account and verify the phone is not on an equipment installment plan and the imei is not reported as lost or stolen. Also get a signed recepiet (with both parties printed name and the description of the item sold)from the seller stating they sold you the phone. There are many stories where a phone is reported lost or stolen after the sale and after the imei was checked to be in good standing.
Sent from my SM-N900T using XDA Premium 4 mobile app
If meeting at a store isn't possible you can call T-Mobile and have them switch it over to you over the phone while standing there with the guy before any money exchanges hands.
Shouldnt there be less problems with this now? I mean, even if someone cancels, they are charged the remaining value on the phone, right? So none of these phones should be blacklisted at all, ever. I mean, they cant make you pay if you leave and still blacklist the phone. Even if u never pay the final bill, if its even on your credit report, you're responsible for it. Is my train of thought here wrong?
tony yayo said:
Shouldnt there be less problems with this now? I mean, even if someone cancels, they are charged the remaining value on the phone, right? So none of these phones should be blacklisted at all, ever. I mean, they cant make you pay if you leave and still blacklist the phone. Even if u never pay the final bill, if its even on your credit report, you're responsible for it. Is my train of thought here wrong?
Click to expand...
Click to collapse
Tmo will block the phone until the bill is paid in full. So if they never pay the bill with the phone balance due the phone bought will not work. And now tmo and att share a blcklist so cant use it on att network either. Also as stated even after the sale some people report the phone as lost or stolen and claim a warranty on it making the phone sold useless.
Sent from my SM-N900T using XDA Premium 4 mobile app
blakkheartt12 said:
Tmo will block the phone until the bill is paid in full. So if they never pay the bill with the phone balance due the phone bought will not work. And now tmo and att share a blcklist so cant use it on att network either. Also as stated even after the sale some people report the phone as lost or stolen and claim a warranty on it making the phone sold useless.
Sent from my SM-N900T using XDA Premium 4 mobile app
Click to expand...
Click to collapse
What happens when the bill goes to collections? Tmo gets paid by the collection agency but when the collectors get paid will they unblock the phone?
Besides, if they were to report it stolen 2 months later, who would believe you would wait 2 months to report a stolen $700 phone?
tony yayo said:
What happens when the bill goes to collections? Tmo gets paid by the collection agency but when the collectors get paid will they unblock the phone?
Besides, if they were to report it stolen 2 months later, who would believe you would wait 2 months to report a stolen $700 phone?
Click to expand...
Click to collapse
Apparently people do. Just search on xda for phone stop working or phone doesnt get service after working for a few months (there were a lot of threads like that in the tmo note 2 forum). Many said tmo wont unblock it until the original owner pays it off. They wont even allow you to pay it off if you wanted to. So its better to have all the evidence as possible that the phone was sold to you.
Sent from my SM-N900T using XDA Premium 4 mobile app
I personally wouldn't buy new T-Mo phone on craigslist nowa days, and I would be super careful and do due diligence when purchasing on eBay. Even eBay is subject to these issues, just look at how many people are selling Note 3(s) on eBay that are listed as having bad IMEI(s). Why do you think that is? People are are doing multiple different scams and such that involve the IMEI getting blacklisted after a while.
One involves people selling the phones and then not paying their bill after it was purchased on a payment plan. Once they don't pay their bill they blacklist the IMEI. The ONLY way to unblacklist the IMEI is for the original purchaser to pay their payment plan bill. Even if you legitimately purchased the phone they will not unblock it for you. I know of more then one person that has tried to resolve this with ZERO success. Going to a T-Mobile store to do the transaction will not help in this situation because often the account is not in a negative standing yet and doesn't happen till a later date. The only thing a T-Mobile store can help with is identifying if the phone is stolen or not, which doesn't help with these latest scams.
The only way to avoid this is to 100% make sure that the phone you purchased was paid for in full at full price and not on a payment plan. Even then I have heard of sellers providing photoshopped receipts to buyers only to get their phones blacklisted months or weeks later because the phones were not really paid off. One might think that eBay is safer from a seller that has feedback but no not really. Often by the time you get blacklisted you cannot leave bad feedback or file a dispute. However with that said, most card companies (VISA, MC, ETC) allow you to do a chargeback within six months of a purchase if its some type of fraud that happened as a result.
The other way involves a more scammy way that I will not explain, with again the outcome being a blacklisted phone that the 2nd purchaser cannot resolve. However these are happening all over the place and there's not a sure fire way to avoid it. The best way to avoid this is to simply buy a phone directly from a authorized seller like T-Mo, or to trust your buyer 100%.
Just saying.
There is no way to be 100% sure that a T-Mobile phone is a safe bet, unless it is coming from someone you trust.
Even if you go to a store with the seller and verify that the phone is fully paid for, they still have 30 days from the incident date to report it stolen or lost if they have insurance or JUMP! Yes it is fraud, but it is almost impossible to combat. Police will record your incident and file it, but will not actively pursue a situation such as this in most cases. T-Mobile will suggest that you contact your local police and will not do anything to help you.
Another note: If you call or go into a store and ask them to check the IMEI number, they can't give you information regarding financing unless the phone is being financed under your name or a authorized account manager. You will need the phone seller to go in to the store to verify this information for you.
I'm sure there are plenty of people out there trying to sell their TMO phones honestly, but do you want to take a high percentage chance that you are being ripped off? That percentage rises if the phone is brand new selling at a huge discount. EX. Craigslist in my city shows a guy selling 4 TMO Note 3's brand new for 550.00 each. I can almost guarantee that those phones will be blacklisted sooner or later.
buy it on swappa
There is a certain amount of risk involved. It all depends on how good of a deal you get. I've bought quite a few phones from CL then sold later on Ebay. Right now I'm using a Note 3 bought on CL for $400. I could sell it with a bad IMEI on Ebay and still make a good profit. I always disclose in my auction that the phone has been verified as clean at the time of sale but that could change in the future since I don't know the history of the phone. it doesn't seem to stop people from buying the phones.
Just last weekend I found a great deal on a S4 international version, or so I thought. After getting home and messing with it I found out it was a fake! The owner never answered my calls or texts, go figure. I was able to sell it on Ebay fully disclosed as a fake and only take about a $40 hit. If you're going to use CL you better be willing to take some risk.
Also my research leads me to belive that Tmo and att do not SHARE blacklist info for phones that the bill is not paid on, only units reported lost or stolen. Nobody had been able to prove to me they do. Since I use Straight Talk with att sim card that eliminates some risk of my phone becoming blacklisted. In my mind anyhow it makes me feel better!
Sent from my SM-N900T using xda app-developers app
snoopycr said:
Any tips or suggestions on how I can buy a tmobile note 3? How can I be sure it's a good esn/imei without it being reported stolen from tmobile?
Sent from my C6602
Click to expand...
Click to collapse
Best way to buy it is to PRESUME the phone you are buying is ALREADY blacklisted. Next is to buy it at the lowest price you think it fair. For example, I bought a Note 3 T-Mobile from craighstlist for 525. The guy said it had a clean IMEI but I was skeptical of it but since it was at 525, I could not have cared less since I was planning on using it with AT&T. I later unlocked it using RegionLock Away and everything is SMOOTH. Love the phone.
i wouldnt trust craigslist.. i had bought a phone on it that i thought worked. when i came home it bricked.
Just thought I'd share my craigslist experience this morning. I wanted to post a screenshot but cannot for some reason so copy and pastiing.
Me: you still got the note 4 for sale?
Him: yes
Me: Can you provide a reciept to show that its fulky paid for and a bill of sale with your name and id number? I'm just trying to avoid insurance scammers.
Him: It's not fully paid off. I just got the phone because it came with the line which is all i needed at no additional cost to me.
Him: But I'm not eligible for insurance because I've used my two for the year up already.
Me: Well if you're selling a phone that isn't fully paid off tmobile will block it when you stop making payments. Which makes the phine useless and you're trying to sell it is fraud.
Me: lol good luck man
Him: Umm your wrong
Him: but ok
Funny how his insurance is already used up, i wonder what became of those phones hmmm. So I would encourage anybody buying off craigslist to ask the same questions i did. They're are some genuine sellers i buy and sell from Craigslist all the time.
Make sure the box is a genuine t-mobile box the phone will set in a recessed form fitted area and not just on top of flat paper.

Note 3 blocked by T-Mobile, need advice

Hey guys, i've got a problem and I need some advice/options.
Long story short, as some of you may know, I bought my T-Mobile branded Note 3 on Swappa in November. Of course, Swappa says that they check IMEIs and the seller assured me that the phone was fully paid for, but a few days ago my Note 3 IMEI was blocked/blacklisted (whatever you call it) by T-Mobile for non-payment of EIP.
I have tried to resolve the issue through communicating with the seller and Swappa, but there's really nothing to be done. The seller won't refund my money, Swappa is powerless, and Paypal says the transaction is past their 45 day dispute period. The phone isn't even unlocked, so I can't even try and use it on another carrier right now.
So at this point i'm trying to minimize my losses. I am open to any suggestions as to how I can either:
1. find a way to get the phone unlocked and use it on another carrier (I know that when a T-Mobile IMEI is blocked or blacklisted, they share that info now with AT&T, but i'm hoping I can use it on Simple Mobile or Straight Talk or Walmart's service)
or
2. sell the phone internationally (with full disclosure of the fact that the phone is blocked on T-Mobile/AT&T of course, but it shouldn't matter if someone wants to use it outside of the US, right?)
or
3. sell the phone as a 'dev' device (at a substantial loss i'm sure), but I have no idea how to do this or even whether a dev would want a phone that is blocked (don't they need to test network stuff?).
I'm trying to find a way to make the best of a bad situation. Any one who reads this post and wants to give me some decent advice is welcome. But if you just want to start trolling PLEASE JUST GO AWAY. I have enough problems as it is right now.
In any case, i've learned my lesson. No more Craigslist, no more Negri, no more Swappa. I'm just gonna pony up the money and get my phones directly from T-Mobile. The money I thought I was saving doesn't look like such a deal anymore.
Never used them, but I thought they provided protection. Looking at the faq however, http://swappa.com/faq/buy/imei_blacklist_future apparently not. that's pretty weak.
I would think you might have some legal recourse if the seller is in the same state, they are committing fraud. You perhaps may have some even if they are out of state??
As for you options... Not really good choices.
Not a big BBB fan as I think they are skewed towards companies that are "Accredited" (ie paid lots of money), but Swapp doesn't look very good http://www.bbb.org/kansas-city/busi...-services/swappa-in-kansas-city-mo-1000002683
You have no options unless the guy called T-Mobile in front of you and u asked them. Sorry bro
TWEAKED 1.0 NOTE 3
I think it can be unlocked still and be used on another network that doesn't rely on tmos spectrum
Sent from my SM-N900T using xda app-developers app
chuko303 said:
I think it can be unlocked still and be used on another network that doesn't rely on tmos spectrum
Sent from my SM-N900T using xda app-developers app
Click to expand...
Click to collapse
Unless they share blacklist. I feel for the guy.
TWEAKED 1.0 NOTE 3
pay to get the phone unlocked and try pre-service before deciding to sell internationally. Or go to Play Store and buy regionLock Away, that might unlock the phone or it might not but worth a shot. I would try regionlock away first since that is the cheapest before buying an unlock code.
Same thing happened to me a year ago. Had to get it unlocked to work on aTt. It's cheaper to get it unlock on a online site and see how it goes.
krelvinaz said:
Never used them, but I thought they provided protection. Looking at the faq however, http://swappa.com/faq/buy/imei_blacklist_future apparently not. that's pretty weak.
I would think you might have some legal recourse if the seller is in the same state, they are committing fraud. You perhaps may have some even if they are out of state??
As for you options... Not really good choices.
Not a big BBB fan as I think they are skewed towards companies that are "Accredited" (ie paid lots of money), but Swapp doesn't look very good http://www.bbb.org/kansas-city/busi...-services/swappa-in-kansas-city-mo-1000002683
Click to expand...
Click to collapse
No, we're not in the same state, unfortunately.
BACARDILIMON said:
Unless they share blacklist. I feel for the guy.
TWEAKED 1.0 NOTE 3
Click to expand...
Click to collapse
Yeah, but the problem is knowing who shares what. I've been searching all over, and there doesn't seem to be a consensus on who shares and who doesn't. Some say a blocked T-Mobile phone will work on AT&T, some say definitely not. And many of the GSM MVNOs use T-Mobile networks, so i'm not sure if that would automatically mean it would also be blocked on their networks too. I guess i'll have to try them one by one, which will be more money out of my pocket.
RMXO said:
pay to get the phone unlocked and try pre-service before deciding to sell internationally. Or go to Play Store and buy regionLock Away, that might unlock the phone or it might not but worth a shot. I would try regionlock away first since that is the cheapest before buying an unlock code.
Click to expand...
Click to collapse
What do you mean when you say 'pre-servicing'? Never heard that term before.
I think I will try region unlock first. There's a thread that I saw today that looked promising, but some had success and some didn't.
Dattack said:
Same thing happened to me a year ago. Had to get it unlocked to work on aTt. It's cheaper to get it unlock on a online site and see how it goes.
Click to expand...
Click to collapse
So your phone still works on AT&T a year later? That's good news. One of the worst things about this is that I will lose my $30 5GB T-Mobile plan. I was planning on using that plan until I had kids, then putting each of them on the plan too.
Techngro said:
No, we're not in the same state, unfortunately.
Yeah, but the problem is knowing who shares what. I've been searching all over, and there doesn't seem to be a consensus on who shares and who doesn't. Some say a blocked T-Mobile phone will work on AT&T, some say definitely not. And many of the GSM MVNOs use T-Mobile networks, so i'm not sure if that would automatically mean it would also be blocked on their networks too. I guess i'll have to try them one by one, which will be more money out of my pocket.
What do you mean when you say 'pre-servicing'? Never heard that term before.
I think I will try region unlock first. There's a thread that I saw today that looked promising, but some had success and some didn't.
So your phone still works on AT&T a year later? That's good news. One of the worst things about this is that I will lose my $30 5GB T-Mobile plan. I was planning on using that plan until I had kids, then putting each of them on the plan too.
Click to expand...
Click to collapse
I bought it from a used S3 on craiglists beginnng of last year. I pleaded to Tmobile that I would pay the remainder of the balance if the guy didn't pay his payments but they said I am crap out of luck. Used it for about 6 months and sold it. They said they share IEMIs but AT&T seems to me they don't care. They just want customers. If I spent $700 on a note, maybe an extra $20 to get it unlocked isn't so bad. Luckily my friend uses ATT for me to test out.
But they might be more aggressive now, considering Tmobile andATT sell same high end phones now like iphone and note 3.
---------- Post added at 10:15 PM ---------- Previous post was at 09:59 PM ----------
http://forum.xda-developers.com/showthread.php?t=2471742
I think it will only cost you $3 to get it unlocked.
Dattack said:
I bought it from a used S3 on craiglists beginnng of last year. I pleaded to Tmobile that I would pay the remainder of the balance if the guy didn't pay his payments but they said I am crap out of luck. Used it for about 6 months and sold it. They said they share IEMIs but AT&T seems to me they don't care. They just want customers. If I spent $700 on a note, maybe an extra $20 to get it unlocked isn't so bad. Luckily my friend uses ATT for me to test out.
But they might be more aggressive now, considering Tmobile andATT sell same high end phones now like iphone and note 3.
---------- Post added at 10:15 PM ---------- Previous post was at 09:59 PM ----------
http://forum.xda-developers.com/showthread.php?t=2471742
I think it will only cost you $3 to get it unlocked.
Click to expand...
Click to collapse
Yes, I just found that thread too. Tomorrow I will find out, but I need to get an AT&T or Straight Talk sim card first. I'll do that first thing.
Another option?
I really don't want to lose my $30 5GB plan. I've been looking on Amazon and saw that they have some cheap T-Mobile 4G phones like this Nokia Lumia 521: http://goo.gl/KgvOgR
My thought is, I can purchase that, tether my Note 3 to it and keep using it. 90% of what I do on my Note 3 is data/browsing, gaming, etc. So if I can tether to the Lumia, I guess it would work.
Any thoughts?
Techngro said:
I really don't want to lose my $30 5GB plan. I've been looking on Amazon and saw that they have some cheap T-Mobile 4G phones like this Nokia Lumia 521: http://goo.gl/KgvOgR
My thought is, I can purchase that, tether my Note 3 to it and keep using it. 90% of what I do on my Note 3 is data/browsing, gaming, etc. So if I can tether to the Lumia, I guess it would work.
Any thoughts?
Click to expand...
Click to collapse
Couldn't you try calling T-Mobile and have them un-block it or explain the situation to retentions? I just sold a phone on Swappa and they were pretty strict about a clean IMEI. I would reach out more to them.
People financing T-Mobile phones should NOT be allowed to sell them unless they're entirely paid off. PERIOD.
MattMJB0188 said:
Couldn't you try calling T-Mobile and have them un-block it or explain the situation to retentions? I just sold a phone on Swappa and they were pretty strict about a clean IMEI. I would reach out more to them.
People financing T-Mobile phones should NOT be allowed to sell them unless they're entirely paid off. PERIOD.
Click to expand...
Click to collapse
I've already spoken to T-Mobile. Their position is, it isn't their problem. In their system, I'm not the original owner, so that's that. Until the original owner pays the money, the phone will remain blocked.
As for Swappa, I'm pretty disappointed in them. Their sales pitch is that they check IMEIs, which is great, but that doesn't really mean anything. My situation is proof of that. I thought using PayPal would give me protection, but after 45 days, they won't even let you open a dispute.
I have been communicating with Swappa (and the seller). They act like they are going to help you (for example, they said they considered what the seller did to be 'fraud'), but at the end of the day, they can't actually do anything about it.
Sent from my SM-N900T using Tapatalk
pm sent about my own situation. maybe some hope.
Generally they only share data with other carriers when it (the device) is stolen. Blocked usually only applies to the original network. Just go use it on AT&T or equiv.
Sent from my GT-N5100 using Tapatalk
the same happen to my boss he bought a note 3 on swappa for 630 now its block
b4 i waas able to chanhe the emei on the note 2 but i cant doit on the note 3 because of 4.3
Techngro said:
I thought using PayPal would give me protection, but after 45 days, they won't even let you open a dispute.
Click to expand...
Click to collapse
PayPal is less protection than using a credit card. Just about any credit card you could report this and they would reverse the charge. PayPal's 45 days is a ridiculously short period of time for disputes.
Swappa would have a hard time getting a reversal reversed due to the fraud involved.
Techngro said:
I've already spoken to T-Mobile. Their position is, it isn't their problem. In their system, I'm not the original owner, so that's that. Until the original owner pays the money, the phone will remain blocked.
As for Swappa, I'm pretty disappointed in them. Their sales pitch is that they check IMEIs, which is great, but that doesn't really mean anything. My situation is proof of that. I thought using PayPal would give me protection, but after 45 days, they won't even let you open a dispute.
I have been communicating with Swappa (and the seller). They act like they are going to help you (for example, they said they considered what the seller did to be 'fraud'), but at the end of the day, they can't actually do anything about it.
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse
What's the seller saying? I am curious. See this is why I'd always just buy outright directly from the carrier. :/
MattMJB0188 said:
What's the seller saying? I am curious. See this is why I'd always just buy outright directly from the carrier. :/
Click to expand...
Click to collapse
I have bought from swappa and sold. Never had this issue.
TWEAKED 1.0 NOTE 3
mrej201 said:
the same happen to my boss he bought a note 3 on swappa for 630 now its block
b4 i waas able to chanhe the emei on the note 2 but i cant doit on the note 3 because of 4.3
Click to expand...
Click to collapse
Yeah, Note 3 seems to be locked down tight now. Oh well, them's the breaks.
BACARDILIMON said:
I have bought from swappa and sold. Never had this issue.
TWEAKED 1.0 NOTE 3
Click to expand...
Click to collapse
This is the messed up part. I did a lot of research before I bought my phone from Swappa. I Googled over and over searching for any mention of phones bought on Swappa being blocked or blacklisted, or buyers being scammed. Nothing came up, so I felt pretty confident about using them.
MattMJB0188 said:
What's the seller saying? I am curious. See this is why I'd always just buy outright directly from the carrier. :/
Click to expand...
Click to collapse
Yes, I have learned my lesson very thoroughly. Note 4 will be direct from T-Mobile.
When I was talking to the seller before the purchase, I asked if the phone was fully paid. He said it was. In addition, his listing said the phone was only 2 weeks old, so I assumed he was the original owner. After I contacted him about the block, he said that he wasn't the original owner and that T-Mobile told him the phone was not on EIP and was fully paid when he bought it from some guy. He says he doesn't have the money to refund, and can't find the person who sold him the phone. (What a shock!)

Samsung Protection Plus. Note 7 ineligible device?

Here's the thing, I want to get rid of my and my wife's ugly screen protectors and only use our covers. We did this with the Note 4 and haven't seen a scratch in the years we owned them.. but, with the scary reports about the Gorilla Glass used on the N7, I'm wondering if this is such a good idea without insurance (considering our N4s did drop from time to time and have minor damage (scratches) on the sides).
I was thinking of going with Samsung Protection Plus, which seems like a decent option (especially compared to AT&Ts overly expensive insurance - which is totally pointless with the high cost and high deductible IMHO), Samsung offers $129 for two year insurance and a doable deductible. Going to their page: http://www.samsung.com/us/owners/protection-plus/ shows the Note 7 is supposed eligible. But when you click the button to go to the next page, the Note 7 isn't listed anymore. If I then enter my IMEI and run the check, it states that my device isn't eligible. Kind of curious considering it was purchased through AT&T and it is a device not affected by the recall (it's one of the replacements), so logically I'd think it should be eligible.
So I'm wondering, did anyone here get insured through Samsung at all? If not, could you see what the IMEI check does with you, see if you're eligible or ineligible... I'm wondering if it is just a few people who have this or if Samsung is actively blocking Note 7s from their insurance as a result of their recall.
Thanks in advance!
I had insurance on my original Note 7 through Samsung. Now that I am trying to get it on my replacement phone I am getting the same error as you. I suspect that this is the result of the recall as they probably been doing a lot of tweaking with serial number databases to keep track of the good and bad but of course calling samsung was of no help
jjal09 said:
I had insurance on my original Note 7 through Samsung. Now that I am trying to get it on my replacement phone I am getting the same error as you. I suspect that this is the result of the recall as they probably been doing a lot of tweaking with serial number databases to keep track of the good and bad but of course calling samsung was of no help
Click to expand...
Click to collapse
Yeah I read that about calling Samsung, people being send back and forth between Asurian and Samsung, after reading the complaints about calling them, I skipped trying that number as it would likely not help at all.
I'm starting to wonder if they're simply putting a stop to the entire protection for the Note 7 until they start selling them publicly again..
I am guessing there will be a myriad of adjustments needed to the policies covering this phone. It is likely they will insure the replacement ones once they have the exchange program out of the way. It might be worth checking other phone/gadget insurance companies in the meantime even if just temporarily. Though there is so much knee jerking going on over this phone by companies and organisations that you might hit a few barriers or over inflated premium fees.
I have the replacement note 7 with Verizon, when trying to purchase Protection Plus, the website said my imei was not compatible. I first did an online chat with Samsung and they gave me a number to assurant solutions who handles the claims for Samsung. They told me they only do claims and cannot sell me the Protection Plus plan. I then called Samsung and was transferred around to several different people all of whom had no clue what was going on, I ended up at tech support and he told me to take it to a best buy and see if the Samsung employee there could help. As a last resort I tried the Samsung+ video chat from my phone, this actually worked quite well, spoke with a guy who said he was aware of the issue and there isnt a fix yet. Note 7's aren't currently eligible for protection plus. Quite a hassle and despite Samsung's website saying that the note 7 is eligible for protection plus you can't get it on your phone yet.
svache said:
Here's the thing, I want to get rid of my and my wife's ugly screen protectors and only use our covers. We did this with the Note 4 and haven't seen a scratch in the years we owned them.. but, with the scary reports about the Gorilla Glass used on the N7, I'm wondering if this is such a good idea without insurance (considering our N4s did drop from time to time and have minor damage (scratches) on the sides).
I was thinking of going with Samsung Protection Plus, which seems like a decent option (especially compared to AT&Ts overly expensive insurance - which is totally pointless with the high cost and high deductible IMHO), Samsung offers $129 for two year insurance and a doable deductible. Going to their page: http://www.samsung.com/us/owners/protection-plus/ shows the Note 7 is supposed eligible. But when you click the button to go to the next page, the Note 7 isn't listed anymore. If I then enter my IMEI and run the check, it states that my device isn't eligible. Kind of curious considering it was purchased through AT&T and it is a device not affected by the recall (it's one of the replacements), so logically I'd think it should be eligible.
So I'm wondering, did anyone here get insured through Samsung at all? If not, could you see what the IMEI check does with you, see if you're eligible or ineligible... I'm wondering if it is just a few people who have this or if Samsung is actively blocking Note 7s from their insurance as a result of their recall.
Thanks in advance!
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I use to use SquareTrade.com, but now I use Worth Ave. Group SquareTrade was fine, but didn't cover 100% of what I wanted.... So a friend recommended Worth...
dmrasm said:
I have the replacement note 7 with Verizon, when trying to purchase Protection Plus, the website said my imei was not compatible. I first did an online chat with Samsung and they gave me a number to assurant solutions who handles the claims for Samsung. They told me they only do claims and cannot sell me the Protection Plus plan. I then called Samsung and was transferred around to several different people all of whom had no clue what was going on, I ended up at tech support and he told me to take it to a best buy and see if the Samsung employee there could help. As a last resort I tried the Samsung+ video chat from my phone, this actually worked quite well, spoke with a guy who said he was aware of the issue and there isnt a fix yet. Note 7's aren't currently eligible for protection plus. Quite a hassle and despite Samsung's website saying that the note 7 is eligible for protection plus you can't get it on your phone yet.
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I had the protection plan on the first one, but it said the replacement was not eligible. I had a similar experience with Samsung and got the run around. Finally i got a sales person that emailed me a link to purchase the protection plan. It just was in my cart. I checked out. It did not ask me for an imei number. The sales lady said that in 1-3 days I should get an email to enter my imei. We will see if that works. Paid with PayPal so I feel protected if this doesn't work. They said this is a known issue.
Sent from my Galaxy Note 7.
Is it a generic link that you could post?
To keep things simple, I ordered and got a full refund on my original Note7 Protection + plan. It was done through their e-commerce. Now I will decide which plan to get on the new one.
Oditius said:
I use to use SquareTrade.com, but now I use Worth Ave. Group SquareTrade was fine, but didn't cover 100% of what I wanted.... So a friend recommended Worth...
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Thanks, I may go with them as well, I recently read more people advising Worth Ave instead
lynseyw said:
I had the protection plan on the first one, but it said the replacement was not eligible. I had a similar experience with Samsung and got the run around. Finally i got a sales person that emailed me a link to purchase the protection plan. It just was in my cart. I checked out. It did not ask me for an imei number. The sales lady said that in 1-3 days I should get an email to enter my imei. We will see if that works. Paid with PayPal so I feel protected if this doesn't work. They said this is a known issue.
Sent from my Galaxy Note 7.
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As someone else already asked, but this a unique one time link? Or something you could share for others to try?
jjal09 said:
As someone else already asked, but this a unique one time link? Or something you could share for others to try?
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Sorry, didn't see the question asked as I was working all day yesterday. This is the link she sent me. Protection Plus
Let me know if it works for you. I still haven't been able to add an imei number but at least I have a receipt that I did purchase insurance.
lynseyw said:
Sorry, didn't see the question asked as I was working all day yesterday. This is the link she sent me. Protection Plus
Let me know if it works for you. I still haven't been able to add an imei number but at least I have a receipt that I did purchase insurance.
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It seems to work, but an imei is indeed not possible be added. Add on top of this that they state on top "Protection Plus – Note 3/4/5/Edge, S6 edge, S6 edge+", which would imply the S7, S7 Edge and Note 7 are not covered (or gives them wiggle room to deny any claim coming from any of those owners).
I want that insurance, but not sure I'm willing to go with this direct link considering they specifically name only some of the phones.
svache said:
It seems to work, but an imei is indeed not possible be added. Add on top of this that they state on top "Protection Plus – Note 3/4/5/Edge, S6 edge, S6 edge+", which would imply the S7, S7 Edge and Note 7 are not covered (or gives them wiggle room to deny any claim coming from any of those owners).
I want that insurance, but not sure I'm willing to go with this direct link considering they specifically name only some of the phones.
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I was told that I would get an email in 1-3 days and would be able to put in my imei number. I felt ok, since I still have the email from Samsung telling me to use this link and I paid with paypal. I will let you know when/if I am able to put in my imei number.
I seem to recall seeing similar missing Note 7 references when I purchased my original protection plus plan as I was a little worried, but decided it was just Samsung being slow to update their webpage.
lynseyw said:
I was told that I would get an email in 1-3 days and would be able to put in my imei number. I felt ok, since I still have the email from Samsung telling me to use this link and I paid with paypal. I will let you know when/if I am able to put in my imei number.
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jjal09 said:
I seem to recall seeing similar missing Note 7 references when I purchased my original protection plus plan as I was a little worried, but decided it was just Samsung being slow to update their webpage.
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Thanks, you guys are probably right. I cannot really imagine Samsung not being trustworthy in something like this. Please keep us posted though, I'd love to sign up (especially considering I took my screen protection off a few days ago (still got a cover, it's too slippery without lol)
lynseyw said:
I was told that I would get an email in 1-3 days and would be able to put in my imei number. I felt ok, since I still have the email from Samsung telling me to use this link and I paid with paypal. I will let you know when/if I am able to put in my imei number.
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Anything new to report? I know when I ordered for my last device it was a few days later that I officially got the policy details.
jjal09 said:
Anything new to report? I know when I ordered for my last device it was a few days later that I officially got the policy details.
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Not yet, I got a welcome, but still not able to enter my imei number. I was going to call, but I am sorta not wanting to waste my time.....as I am waiting to see what happens with the reports of the replacement note 7 catching on fire. Thinking there might be another recall and this is a mute point as I would have to cancel this too.
Created a new thread about this a week back but I guess no one saw it
I just went with Squaretrade.
I purchased protection plus using the link that was provided in an earlier post. Received two emails stating that my coverage was now active but I have yet to enter an imei so the policy number they gave me isn't associated with a specific device. Will probably give them a call this weekend and see what needs to be done, I'm not optimistic that I will get anywhere.

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