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I recently purchased a GSM Galaxy Nexus from the Google Play Store which I am extremely happy with.
My mother (who is in dire need of an upgraded device) was drooling over this phone when she first saw me with it. So, as a mothers day gift I purchased one for her and shipped it to her address.
She called me when she received the device (last thursday) and told me that the shipping packaging was completely sealed, but the nexus box inside had a broken seal and the device's plastic protectors were pealed off and stuck to the inside of the box.
My mother gave me a ring and asked me to contact Google and would not power on the device because wanted an unopened one.
I rang Google yesterday and informed them I received a device in an opened box with a broken seal. Google said that was a bit weird, but if the device is working properly they see no need in taking any action.
So, this was relayed to my mother and I had asked her to try the device for a day or so and report back. She called me this morning to tell me that the phone was constantly turning off when charging.
I immediately called Google back today and reported the issue and asked for a replacement device. They instructed me to contact the manufacturer to resolve any issues with the device.
Now - I'm at work and I wasn't able to scream my head off, so I kindly ended my conversation with the Google representative.
I have yet to contact Samsung, but I would imagine they would want to service the device.
My question to you is: should I continue to argue with Google about replacing my device or is it really something I'm going to have to deal with Samsung about?
I really don't think that if I purchased something from a store the seller should tell me to contact the manufacturer if the purchased merchandise was open and not functional upon receipt of that merchandise directly from the seller.
Should it not be a simple refund or exchange?
UPDATE: According to the Google representative I just spoke with, Google no longer handles exchanges as of Friday 4 May. They redirected my call to a Samsung representative for an exchange. Samsung took down my IMEI number and processed an RMA for the device. I must now wait up to 24 hours to be contacted by Samsung so that I may provide my credit card information in case I don't return the device within 30 days.
Ask for an RMA
Yes it should but Samsung is only going to tell you send in the device and they will fix it but I wouldn't want a refurbished device that was supposed to brand new
Sent from my Sprint Galaxy Nexus CDMA using xda premium
They should just ship you a new one over night,
Sent from my Galaxy Nexus using Tapatalk 2
If your within your refund window you should send it back.
WiredPirate said:
If your within your refund window you should send it back.
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Do you know what that refund window is per chance?
EDIT: nevermind found it!
Returns
To seek a refund for all or part of your purchase within 14 days of delivery, contact our support team by phone. What to expect when you call:
Our support team will ask for the e-mail address associated with your Google Wallet account, or the IMEI number for the phone you're returning.
We send a Return Merchandise Authorization (RMA) and a pre-paid UPS shipping label to your email address; two emails.
Print the RMA (attached to the email) and place the form inside of the return shipping box.
Print the pre-paid UPS shipping label and attach the label to the outside of the shipping box.
For information on preparing your phone for return, go here.
You can initiate a return within 14 days of delivery. Upon receipt of your returned device, we'll issue a refund to the original Google Wallet account minus a 15% restocking fee. We may waive the fee for an unopened box in perfect condition. For damaged units, customers may be charged additional restocking fees based on the state of your returned device.
Refunds for returned devices will be issued to the credit card used when making the original purchase with your Google Wallet account. You will not be refunded for the shipping cost of the original purchase.
Replacements
Within 14 days of delivery, if you happen to receive a defective device that you'd like to exchange for a functioning device, please contact our support team for further assistance.
If you have configured your phone as a virtual wallet, using Google Wallet as a form of payment, prepare to switch devices.
As a precondition of replacement, Google may remotely disable the damaged phone which is to be returned to Google, with the consent of the purchaser.
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And this seems to have answered all of my questions. I'm going to demand a replacement as I am still entitled to one.
^Fs said:
Do you know what that refund window is per chance?
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14 days but there is a restocking fee of 15% I believe. However, they should replace the phone by overnighting a new one. If they won't, call them back until you find someone who will.
^Fs said:
Do you know what that refund window is per chance?
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It would be 14 days from the dispatch date
Sent from my GT-N7000 using xda premium
damn that sounds skeptical. maybe someone at Google, or UPS (or someone in between) got a hold of it...Or maybe they accidentally threw in a defective unit instead of a new one?
Makes me wonder when I am buying a new handset, is it REALLY new?
p00kienrayray said:
damn that sounds skeptical. maybe someone at Google, or UPS (or someone in between) got a hold of it...Or maybe they accidentally threw in a defective unit instead of a new one?
Makes me wonder when I am buying a new handset, is it REALLY new?
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I just think they're hesitant on giving me an RMA for a replacement because I've already replaced my first device due to a grainy discolored screen with a lot of ghosting.
The one I have now is great.
Hopefully they won't give any more troubles with the replacement of the second purchased device.
^Fs said:
I just think they're hesitant on giving me an RMA for a replacement because I've already replaced my first device due to a grainy discolored screen with a lot of ghosting.
The one I have now is great.
Hopefully they won't give any more troubles with the replacement of the second purchased device.
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They shouldn't. The gnex you bought for your mom is a completely different order. Besides, if their policy is to replace it, that's what they'll do.
I no I'm not in America but on every phone box I have scene in the uk. The label says don't accept this item if the seal is dam aged in anyway!
Sent from my Galaxy Nexus using XDA Premium HD app
Updated OP with info on Google's new replacement policy, or lack thereof.
Sorry to hear about your experience. I suspected that if the majority of complaints were legit and were widespread beyond XDA perfectionists , that Google would be contacting Samsung and telling them 'this is your baby', because they were pissed that they were wasting as much resources answering calls, determining whether person merited a new unit, paying postage to return defective unit and send out new one, etc. I love my phone and am happy I got it, but until I know that quality control is better I'd be apprehensive recommending it to others. I know 400 US is a great price for a phone with these features, but it still is a lot of money and for that much people should have no remorse or fears that they're not getting exactly what they paid for.
This is what happens when people abuse returns process. Some people will never be happy and will return 4, 5, 6 devices. I don't blame Google to be honest.
bobsbbq said:
This is what happens when people abuse returns process. Some people will never be happy and will return 4, 5, 6 devices. I don't blame Google to be honest.
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Pretty much this. There has to be some push back on their end. If you stay polite but firm and persistent, they will most definitely overnight you a new phone.
bobsbbq said:
This is what happens when people abuse returns process. Some people will never be happy and will return 4, 5, 6 devices. I don't blame Google to be honest.
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+1
let it be.
BrianDigital said:
They should just ship you a new one over night,
Sent from my Galaxy Nexus using Tapatalk 2
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Unfortunately, this isn't Apple we're dealing with. Hate them all you want, but they will take care of issues ASAP.
bobsbbq said:
This is what happens when people abuse returns process. Some people will never be happy and will return 4, 5, 6 devices. I don't blame Google to be honest.
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+1
Samsung had said it may have replacements as early as this week.
That is true. Just got off phone with Verizon this morning they stated new note 7 will be in stock next week
androidman0225 said:
That is true. Just got off phone with Verizon this morning they stated new note 7 will be in stock next week
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That's cool. Well another week of hoping everything is good lol.
I am sure there are note 7 already made from the atl factory. So those i assume will be the replacement this week if so.
Sent from my SM-N930V using Tapatalk
Per the discussion I had moments ago with a Verizon rep for their on-line store, September 17th is the expected date for new (non-exploding) Note 7 inventory.
I've been told by a rep from Samsung that the Note 7 replacements were received by Verizon stores today. I am going to the closest store today to hopefully get a new phone. The phone number set up by Samsung for the Note 7 replacement issue is 1-888-987-4357.
UPDATE 03:02 PM: I just checked with the closest stores to me and no replacements have been received.
jefe1955 said:
I've been told by a rep from Samsung that the Note 7 replacements were received by Verizon stores today. I am going to the closest store today to hopefully get a new phone. The phone number set up by Samsung for the Note 7 replacement issue is 1-888-987-4357.
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Can you confirm? Just spoke with verizon and they said they had 0 shipments in for replacements.
ars0n said:
Can you confirm? Just spoke with verizon and they said they had 0 shipments in for replacements.
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I can confirm that the Samsung rep was wrong. The 3 Verizon stores that I talked to have not gotten replacement units yet.
jefe1955 said:
I've been told by a rep from Samsung that the Note 7 replacements were received by Verizon stores today. I am going to the closest store today to hopefully get a new phone. The phone number set up by Samsung for the Note 7 replacement issue is 1-888-987-4357.
UPDATE 03:02 PM: I just checked with the closest stores to me and no replacements have been received.
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I called Samsung this morning and the woman I spoke to said that the new phones should begin shipping out the end of this week and that I should start calling Verizon around Wednesday of next week (9/14) to see if they are in stores yet.
Well I'll be in the Bahamas next week, so hopefully they have some Note 7's left for me to exchange when I get back lol
Just got back from a VZ store. It's amazing how incompetent these stores are. They dont know annnnyyyytttthhhiiiinnnngggg. Or rather they just dont want to be bothered. If you have products arriving, or you placed an order for a product, shouldnt you know when it is arriving? I can't imagine Corporate or UPS does not provide tracking numbers.
situman said:
Just got back from a VZ store. It's amazing how incompetent these stores are. They dont know annnnyyyytttthhhiiiinnnngggg. Or rather they just dont want to be bothered. If you have products arriving, or you placed an order for a product, shouldnt you know when it is arriving? I can't imagine Corporate or UPS does not provide tracking numbers.
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It's Verizon, you can't expect too much
Each store acts like their own and their employees don't know anything Zzz
No new Note 7s anywhere in Midland/Odessa. Unknown when stock is coming in.
jenlovestattoos said:
I called Samsung this morning and the woman I spoke to said that the new phones should begin shipping out the end of this week and that I should start calling Verizon around Wednesday of next week (9/14) to see if they are in stores yet.
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situman said:
Just got back from a VZ store. It's amazing how incompetent these stores are. They dont know annnnyyyytttthhhiiiinnnngggg. Or rather they just dont want to be bothered. If you have products arriving, or you placed an order for a product, shouldnt you know when it is arriving? I can't imagine Corporate or UPS does not provide tracking numbers.
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Look guys, there has been no actual information from samsung in regard to this incident quite honestly its gonna be a minute they have to re-product a few million Note7's so them getting it done in a few weeks is fantastic but we all have to take into account with a production this fast
what other problems are going to pop up, also if the quality is going to be the same?
with that being said I manage a location and the reps are not misinformed there are not informed because none of our stores have been updated after us allowing them all to be returned damaged or not. now if the reps you are speaking with no professional enough (a bad apple) then ask to speak with another or the manager, we are all about our customer service.
Froztvolt said:
Look guys, there has been no actual information from samsung in regard to this incident quite honestly its gonna be a minute they have to re-product a few million Note7's so them getting it done in a few weeks is fantastic but we all have to take into account with a production this fast
what other problems are going to pop up, also if the quality is going to be the same?
with that being said I manage a location and the reps are not misinformed there are not informed because none of our stores have been updated after us allowing them all to be returned damaged or not. now if the reps you are speaking with no professional enough (a bad apple) then ask to speak with another or the manager, we are all about our customer service.
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I talked to the manager at a VZW 3rd party retailer and that's pretty much what he said. There has been no official process handed down from Samsung, nor VZW, regarding the exchange of a Note 7 to a Note 7.
He said the only official process handed down is the waiver of re-stocking fees to the 30th and exchange to a S7 or S7 Edge.
Annoyed
To be absolutely clear - I would not expect them to have a new phone in my hands today - I do expect them to have figured out a plan before now, communicate the plan via the media and contacting their partners (aka Verizon) and their customers (aka you and me). I don't find it acceptable that I have to send them the phone back and then they will reimburse me and then I can purchase a phone. Their problem, make it easy for me to cope. Don't make it my problem.
I love my Note 7. I love the dumb stylus that I didn't want to like. But today, I am angry and I am not good at being angry.
Sorry, I needed to vent with folks who likely understand/empathize and frankly probably feel the same way. I will go back to being supportive and reasonable in a little bit.
Update from Samsung!
http://www.samsung.com/us/note7exchange/
coton said:
Update from Samsung!
http://www.samsung.com/us/note7exchange/
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What is different?
Sent from my Pixel C using Tapatalk
So now that I got an email telling me to turn off the phone I went to the Verizon store. They had no loaner phones. The only thing they could do is let me get a new phone at full retail and waive the restocking fee.
I called Samsung. They took my information and said go back to the Verizon store in 24-48 hours. They should then have a loaner phone.
Sent from my SM-N930V using Tapatalk
Mr. Toad said:
So now that I got an email telling me to turn off the phone I went to the Verizon store. They had no loaner phones. The only thing they could do is let me get a new phone at full retail and waive the restocking fee.
I called Samsung. They took my information and said go back to the Verizon store in 24-48 hours. They should then have a loaner phone.
Sent from my SM-N930V using Tapatalk
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I went to Verizon store today and they exchanged my Note 7 for a Samsung S7 Edge, but it is not a true exchange, I have until Sept. 30 to exchange again with no fee for the Note 7 when they arrive. If it should happen that the Note 7 replacements are delayed beyond Sept. 30, they will extend my exchange period until they arrive. The manager of the store gave me his card and cell number and wrote down the terms for me. He guaranteed me that I will get one of the Note 7's when they arrive, no matter how long it takes for their shipments to arrive.
coton said:
I went to Verizon store today and they exchanged my Note 7 for a Samsung S7 Edge, but it is not a true exchange, I have until Sept. 30 to exchange again with no fee for the Note 7 when they arrive. If it should happen that the Note 7 replacements are delayed beyond Sept. 30, they will extend my exchange period until they arrive. The manager of the store gave me his card and cell number and wrote down the terms for me. He guaranteed me that I will get one of the Note 7's when they arrive, no matter how long it takes for their shipments to arrive.
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They offered that for me. My problem is I still have unlimited data. I use every loophole to stay in contract and still have my data at $29.99. I can't just return and re-buy at the store. I explained that to the manager. This was the best suggestion he had until the replacement arrives.
Sent from my XT1650 using Tapatalk
I got a message from Samsung last night to power down my phone immediately and take it to my carrier's store and get a replacement S7 or S7Edge. If I choose to stay with the note they were to provide loaner phones until the new Notes arrive. Verizon told they are doing no such thing and pick another phone or keep using this one until the new ones arrived.
I think this may have been ordered by the CPSC. Here is the link : http://www.samsung.com/us/note7exch...=7731125&CID=eml-mb-cph-916-1199-emailversion
I wonder if Verizon will take responsibility if MY house burns down?
I talked to two techs on chat and both said I would be provided loaner phones.
I am not very happy right now and want to report them the CPSC.
Costco is not giving loaner phones.
ikarma said:
I got a message from Samsung last night to power down my phone immediately and take it to my carrier's store and get a replacement S7 or S7Edge. If I choose to stay with the note they were to provide loaner phones until the new Notes arrive. Verizon told they are doing no such thing and pick another phone or keep using this one until the new ones arrived.
I think this may have been ordered by the CPSC. Here is the link : http://www.samsung.com/us/note7exch...=7731125&CID=eml-mb-cph-916-1199-emailversion
I wonder if Verizon will take responsibility if MY house burns down?
I talked to two techs on chat and both said I would be provided loaner phones.
I am not very happy right now and want to report them the CPSC.
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Hey bro, sorry to hear about your misfortune. Sucks that everyone is getting yanked around with nobody from Verizon or Samsung being on the same page. It's irritating and super frustrating to waste your time going down there to be turned down for a loaner when that's what is strongly recommended. I was irritated by the lack of real detail and guidance from the start of all this. I contacted Tami Erwins office, the Executive VP of Verizon Wireless. They still had no real guidance for any of my questions (sad they can't even offer more assistance) but maybe if you have time and want to contact them, maybe they can provide you even more assistance then they did me or at least maybe it will force them to get their asses in gear if more people contact them.
http://www.verizon.com/about/our-company/executive-bios/tami-erwin
There is a contact link to submit your grief / suggestions. Hope this helps in some way. I'm sticking with my Note7 till they get the new batch in.
Thanks for that info. I will send them an email, but I am still gonna call and try to escalate the situation.
I don't think I should have to turn off my phone and sit there with idle cell service I am still paying for. Plus I need my phone.
They said I could exchange it for any phone in the store.... I wounder if they would give me the Droid Z with projector accessory? LOL
ikarma said:
Thanks for that info. I will send them an email, but I am still gonna call and try to escalate the situation.
I don't think I should have to turn off my phone and sit there with idle cell service I am still paying for. Plus I need my phone.
They said I could exchange it for any phone in the store.... I wounder if they would give me the Droid Z with projector accessory? LOL
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Haha good question, would be nice if you could! I haven't had a chance to call yet, but here's the executive number for Verizon Wireless too, if you wanna call.
18004356622
Got a canned email from that one executive saying someone will be in contact with me soon.
ikarma said:
Got a canned email from that one executive saying someone will be in contact with me soon.
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Yup! I got that too, I was contacted within one business day later (2 days ago now) and it was a member of Tami Erwin's team to "handle" my matter for her. Yet....nothing was handled, I wasn't offered any real answers for my 7 or so questions, I just kept being told that they aren't sure when new batch Note7's would be in. I asked questions like would there be a 'line' of sorts to get in for those who wanted a new Note7. I asked if the Note7 would be put on sale to the the public as well as for those who want to exchange or if first they will hold back all new Note7's specifically for the recall and exchange then once we are all taken care of, then put the Note7 on sale to the public. I asked a few more questions and none of them were really answered, it's been frustrating to not get any answers.
I am still on the phone with an agent and she spoke with her supervisor and she is telling me that I can go into the verizon store and exchange the phone for any phone and then when the new Note 7s come in I can do another exchange. She is telling me it won't affect my BOGO rebate..... I don't know if I trust that. I stand to lose $672.
Just got off phone with rep. She said that she noted my account to allow an exchange and then another exchange when new Note 7 comes out. She said I would have to do this at Costco though. She also said this would not affect my rebate. However the guy at Costco said this would kill my rebate. But she noted my account so I hope it sticks, getting on chat support with rebate center now.
What a cluster F for everyone involved.
Just got off phone with rebate center and he verified (through earlier meeting with his supervisor this morning) that the rebates will still be honored if you use a loaner phone temporarily.
So, off to convince Costco to loan me a phone. Which should I try out?
Ha! Costco said they got an email on how to handle loaner phones. Dial 611 on your verizon phone, tell them you have a Note 7 and need a loaner phone and they will overnight you one. Trying now, will report.
There is no loaner phone really. Verizon allows you to return your Note, cancels the dev contract if you have one, gets you into a new phone and promises to allow you to go back to the Note when available. With conditions.
You get a $25 store credit for accessories.
You get to trust Verizon for the flip back to Note7.
whoofit said:
There is no loaner phone really. Verizon allows you to return your Note, cancels the dev contract if you have one, gets you into a new phone and promises to allow you to go back to the Note when available. With conditions.
You get a $25 store credit for accessories.
You get to trust Verizon for the flip back to Note7.
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The Costco Kiosk is an independent company and doesn't follow Verizons policy. I could lose the BOGO if they switch to another phone.. Anyway, Costco had no clue what to do and they are gonna call me tomorrow. I have Verizons ear on twitter right now. DMing them at the moment.
I want Verizon to handle the whole thing and to accelerate my rebate so I don't have to worry about losing it.
If you all think that Samsung's notice is of any value to Verizon you are mistaken.
Samsung's notice states that you can bring your Note7 back to your reseller and get a J SERIES phone to use in the interim until the Note7's are back in store available.
Samsung's notice states you will receive a $25 in store or bill payment credit from your carrier.
Verizon's approach has been you can chose the phone of your liking.
They will deactivate the Note7 device contract and activate the new device contract so if you do not return for exchange it is your keeper. You have 14 days from the date of availability to return for your Note7.
You can use that phone until the Note7 arrive for replacement. It is actually your new phone if you do not return within the specified time.
You will get $25 to use for accessories in store only.
I asked about the BOGO. BOTH phones must be returned presently. What this means to you is based on how far along your ownership of the phones is.
whoofit said:
If you all think that Samsung's notice is of any value to Verizon you are mistaken.
Samsung's notice states that you can bring your Note7 back to your reseller and get a J SERIES phone to use in the interim until the Note7's are back in store available.
Samsung's notice states you will receive a $25 in store or bill payment credit from your carrier.
Verizon's approach has been you can chose the phone of your liking.
They will deactivate the Note7 device contract and activate the new device contract so if you do not return for exchange it is your keeper. You have 14 days from the date of availability to return for your Note7.
You can use that phone until the Note7 arrive for replacement. It is actually your new phone if you do not return within the specified time.
You will get $25 to use for accessories in store only.
I asked about the BOGO. BOTH phones must be returned presently. What this means to you is based on how far along your ownership of the phones is.
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Are you saying I could just return both of my phones and cancel my service with not penalty since I am a new customer?
ikarma said:
Are you saying I could just return both of my phones and cancel my service with not penalty since I am a new customer?
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The BOGO deal links the two phones together so yes, it would seem you can, unless you bought them on a 2 year service contract. That contract is separate from the devices, or device contract.
A cancellation fee on the service contract probably would be needed if you signed one. The network is not exploding, just the phones...
I bought the phones specifically because of the Bogo deal so I could use that money to pay off Sprint. Now no one wants to give me a loaner phone or exchange my phone till the Note 7 comes out. And no one if sure if I will still get the BOGO. If I could jump ship right now with no penalty I think I would.
ikarma said:
I bought the phones specifically because of the Bogo deal so I could use that money to pay off Sprint. Now no one wants to give me a loaner phone or exchange my phone till the Note 7 comes out. And no one if sure if I will still get the BOGO. If I could jump ship right now with no penalty I think I would.
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Also, I had to get past the initial sales person and to the manager for a "loaner" to be made available to me. The salesperson claimed I should shut the phone off and activate another phone in the meantime. I claimed I had a Chat message with Verizon Online that offered a "loaner" and I had no other phone to use as I traded in my old one. Only then was the "loaner" made available to me.
And only at the very end of the process was the $25 store credit made available to me after I asked. The salesperson needed to confer with the manager on this as well.
So a note of caution to you all. Get to the manager and get assurances because some of the sales staff are way in the dark.... So far in the dark that my "salesperson" didn't even know the Note7 had an Edged screen.....LOL
---------- Post added at 02:07 PM ---------- Previous post was at 01:55 PM ----------
ikarma said:
I bought the phones specifically because of the Bogo deal so I could use that money to pay off Sprint. Now no one wants to give me a loaner phone or exchange my phone till the Note 7 comes out. And no one if sure if I will still get the BOGO. If I could jump ship right now with no penalty I think I would.
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Not sure how my last post quoted you but anyways...
It s best to wait for the Note7 to be available so there is a clear path to another Note7. You will have legal standing to fight them if they refuse the BOGO to you. Small claims court is free to you and you would certainly win.
See, you did not purchase a Device ID, you purchased a defective device so it will not matter if the Device ID is the same as long as you go with another Note7 replacement. This is pretty simple stuff really. I would not worry except while charging in the meantime of course.
Wow! I just called Verizon about my Note 7 that I purchased on line through my business account, and they really offered no loaner. They said that I was free to activate one of my older phones that I previously had on the line. When I said that was not possible, I was told that if I noticed no overheating on my Note 7, I could keep using it and just call them back if I ever did notice any overheating, and they would then let me swap it for another Galaxy phone. I am very surprised that they are not being more proactive on this.
I sat on hold for 35 minutes last night before I gave up and again 15 minutes just now. I can't even get a live person on their website chat, only the automated BS.
Sent from my SM-N930V using Tapatalk
As y'all may or may not know I tried to turn my verizon note 7 couple days ago but they did not accept it and said I will get a box and after i send and they receive it then they will credit me the tax, activation fee . I was peeved as i had to pay a new tax on my 7 plus 256 which is not cheap $106 plus activation fee however they said call Customer care and they will reimburse and waive off the activation fee so that is pretty fair..
Now here comes the good part..
When my new phone arrived my installments for the note 7 is gone no trace of it on my account. i searched everywhere via my verizon.. my new installments already began with the i7plus. So now I'm supposedly waiting for this box to arrive so i can put the note 7 and get my tax and activation waived.. well F THAT ..i called Verizon and they waived my activation already for the i7plus. AND for all this trouble I am deciding on keeping this device for as long as i want.. this is a $900 device what's paying the tax of $100 going to do? I say its well worth keeping for $100 . I am beyond angry with the way this process is being handled.. why not automatically waive the tax for my new Upgrade device ?that's what peeved me the most and made me rebel.. so here i am using an i7plus and on forever Wi-Fi on my $100 note 7 .. BEST OF BOTH WORLDS .. i use my i7plus for messaging and note 7 for my entertainment ..
How i feel
or, instead of keeping the note 7, request a return with Samsung directly. They are accepting returns from people that bought it used from craigslist or ebay. Once they receive it they will cut you a check for the carriers' retail value. I'd rather have $850+tax in cash.
maximus96 said:
or, instead of keeping the note 7, request a return with Samsung directly. They are accepting returns from people that bought it used from craigslist or ebay. Once they receive it they will cut you a check for the carriers' retail value. I'd rather have $850+tax in cash.
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Tried that. They will not do that.
borisb said:
Tried that. They will not do that.
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Are you calling the right Samsung dept? You need to get in touch with their Colorado call center. There is a phone number listed in one of the reddit posts.
They are sending me the special box so I can ship them my note 7. Upon receipt they will cut me a check for $850, or the tmobile retail value.
maximus96 said:
Are you calling the right Samsung dept? You need to get in touch with their Colorado call center. There is a phone number listed in one of the reddit posts.
They are sending me the special box so I can ship them my note 7. Upon receipt they will cut me a check for $850, or the tmobile retail value.
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Never heard of that, was calling the number lighted out on my phone.
But thanks, that's good info (although I don't need it anymore).
maximus96 said:
Are you calling the right Samsung dept? You need to get in touch with their Colorado call center. There is a phone number listed in one of the reddit posts.
They are sending me the special box so I can ship them my note 7. Upon receipt they will cut me a check for $850, or the tmobile retail value.
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Nice!
Sent from my SM-N930T using Tapatalk
If that's actually true and Samsung is actually willing to buy back devices that can't or won't be returned to carriers directly then anyone attempting to sell a Note 7 would be a fool not to take advantage of it.
With the actual recall now official and legally in place, anyone attempting to sell a Note 7 in the US could face Federal charges if they're caught doing it and you can be absolutely certain there are law enforcement people of setting up stings on craigslist in major cities already in progress. eBay is actively yanking any Note 7 listings of most any kind automagically, and Swappa won't list a Note 7 at all either so, craigslist and local sales boards/services will be the only realistic option for some folk that just don't have a clue.
Hell, I kinda wish I had a Note 7 right now to sell back to Samsung myself.
Here is the reddit post
https://m.reddit.com/r/GalaxyNote7/...7_from/?utm_source=mweb_redirect&compact=true
maximus96 said:
Here is the reddit post
https://m.reddit.com/r/GalaxyNote7/...7_from/?utm_source=mweb_redirect&compact=true
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Can i get a truth confirmation from this ? That is way better than my plan .. HOWEVER when they see the IMEI then it's gameover your carrier will find out
At this point it doesn't matter, it could be a lost device, or even one that's been reported as stolen or wherever it's purchased from, second-handed or not - the point here once again is they have to get these phones out of the public's hands and that's that, any way they can and if that means buying them back directly from consumers that's what they're going to do.
maximus96 said:
or, instead of keeping the note 7, request a return with Samsung directly. They are accepting returns from people that bought it used from craigslist or ebay. Once they receive it they will cut you a check for the carriers' retail value. I'd rather have $850+tax in cash.
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I'm confused...
I'm on an installment plan with Verizon. You're saying if I deal with Samsung directly, lie and say I got my phone on ebay, and send them the phone directly, they'll give me $850 + tax? That doesn't make sense.
Can't Samsung just check the IMEI to see that the phone hasn't already been paid for in full?
Spike96 said:
Can't Samsung just check the IMEI to see that the phone hasn't already been paid for in full?
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Even if they do, you get the $850 + tax from Samsung direct and you'd be expected to use that money to repay Verizon because they bought it from Samsung - either way Samsung loses, Verizon gets their money back, and so do you - unless of course you turn into a cheap scumbucket, take the money from Samsung and give Verizon the finger and don't honor what you're supposed to actually do in that situation which I'm sure a lot of folks are considering already as a quick way to make some fast cash off Samsung's troubles.
This is assuming that you can get Samsung to actually make you that offer, of course, so call them at that number in the Reddit thread and ask for the Note 7 office in Colorado and see what happens.
Samsung asked for IMEI, but as a verification of the phone itself. There is no way they can see into your plan status with Verizon.
br0adband said:
Even if they do, you get the $850 + tax from Samsung direct and you'd be expected to use that money to repay Verizon because they bought it from Samsung - either way Samsung loses, Verizon gets their money back, and so do you - unless of course you turn into a cheap scumbucket, take the money from Samsung and give Verizon the finger and don't honor what you're supposed to actually do in that situation which I'm sure a lot of folks are considering already as a quick way to make some fast cash off Samsung's troubles.
This is assuming that you can get Samsung to actually make you that offer, of course, so call them at that number in the Reddit thread and ask for the Note 7 office in Colorado and see what happens.
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If I was gonna pay off Verizon anyway - it makes more sense to deal with them. Verizon is already offering a full refund of what I have paid so far (Probably somewhere around $60 with installment plan). But, my understanding of what was written in the OP is that Verizon just decided to forget about all of the installment plans for the Note 7, while leaving the phone in our hands. Verizon is putting a lot of faith in its customers to leave it up to us to mail the Note 7 in this fireproof box.
SO, you can either keep a free Note 7, or monetize it by sending it direct to Samsung and getting cash. Either way, your being a "scumbucket" haha.
maximus96 said:
Samsung asked for IMEI, but as a verification of the phone itself. There is no way they can see into your plan status with Verizon.
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That's crazy! I might do this, wow. I can't believe Verizon would just delete all of the installment plans like that. This loophole is gonna cost Verizon thousands, if not millions of dollars...
---------- Post added 15th October 2016 at 12:21 AM ---------- Previous post was 14th October 2016 at 11:43 PM ----------
OK....
SOOOOOOOOOOO
I just logged into my account on Verizon. My bill cycle ends every month on the 12th so it was updated very recently.
The Galaxy Note 7 installment plan has disappeared from my Verizon bill. Poof. Gone.
In the August - September bill cycle, the charges on my line totalled $56.
This includes the $20 standard for Verizon line access, and $36 for the device payment. It also clearly states that there is $828 left to be paid off.
In the September - October bill cycle, the charges on my line were reduced to a total of $20.
I am ONLY paying Verizon for line access. The device payment is gone entirely.
I remain skeptical - but it's possible everyone with a Note 7 on Verizon just got it for free.
THE Verizon Note 7 was not free. You aren't currently paying for it, and you will be refunded everything you have paid. You can also keep it for as long as you want. However, if you upgrade to a new phone at sometime with Verizon, a fire proof box will be automatically sent to your address. If you do not send in your Note 7 at that time, you will be charged the full retail price.
I wonder what would happen if you just switched carriers...
I'm making my return with Samsung itself and taking the $850 plus tax to the bank.. we need to be compensated for Our time and effort to make this switch.. paying for tax and activation fee ? Come on just waive it since it is on file that you paid the tax and pay the difference or bill credit of your new device.. those that had version 1 and 2 should be more annoyed by This... $25 for the time you waste going in and out of Verizon stores and waiting on the phone for a phone rep certainly adds up ... I'm going with Samsungs return and getting the $850 plus tax.. I'm already on a new installment plan with the ip7 plus .. Verizon just told me that if I don't return the device then I don't get my tax and activation fee from the note 7 which is around $120 ...
Can someone actually confirm that they will give you a check once returned ? I can see this backfiring and them getting the device and me not getting my $850
THOSE ON THE INSTALLMENT PLANS SAYING YOU WILL BE CHARGED FULL IS FALSE... you just won't get you tax and activation back..
This is uncalled for.. look how long i have been waiting.. I know have extra evidence of an attempt to exchange on file... hands are cleaner now
is a potential court case for fraud really worth keeping a phone that might meltdown in your closet where it is stored because your never gonna use it?
Spike96 said:
I'm confused...
I'm on an installment plan with Verizon. You're saying if I deal with Samsung directly, lie and say I got my phone on ebay, and send them the phone directly, they'll give me $850 + tax? That doesn't make sense.
Can't Samsung just check the IMEI to see that the phone hasn't already been paid for in full?
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You don't even need to say that.. i got off the phone with them .. they check your IMEI and no matter what ; you get the full value of the phone and anything extra on it just include it in a receipt when shipping.. box comes in in 3 days and the check will come in 10-14 days.. pretty smooth transaction..
So, this is weird. I decided yesterday to return my Note 7. I bought a different phone outright so I can get my upgrade.
When I got home I noticed my receipt said 0.00 refunded. I called 611 and the rep had no idea so she called the store and we got on a call together.
The rep is stating that it will take up to 3 billing cycles for me to get my refund because the original purchase date was back in November and we're outside the 14 day window from the replacement device.. That doesn't make any sense. Can anyone confirm this?
What, you left your Note 7 at a corporate store?
Hahaha damn you got played.. return it via samsung to get a FULL refund
whoofit said:
What, you left your Note 7 at a corporate store?
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Vic35 said:
Hahaha damn you got played.. return it via samsung to get a FULL refund
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I am to get a full refund. I don't want to burn an upgrade in the process.
https://www.verizonwireless.com/support/samsung-galaxy-note7-recall-faqs/
What happens to the device payment agreement I have for my Galaxy Note7?
Your Galaxy Note7 device payment agreement has been automatically canceled, and you'll receive a bill credit for any payments made towards your installment balance.
Additionally, you'll receive a refund or bill credit for any taxes, down payments or upgrade fees you may have paid. Please allow 1-2 bill cycles for credits to apply.
sebastianraven said:
I am to get a full refund. I don't want to burn an upgrade in the process.
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You'll get a refund in 3 billing cycles... IF THAT.. and while you are at it burn an upgrade unless you have an extra loaner phone .. or willing to pay full price on a device
i bought mine on a 2 year contract, after the first recall i took my phone down to the store, and the sales rep rushed through the exchange, and marked me down as a payment plan, so i have to wait longer to get my money back that i paid on the 2 year contact, because the sales rep was upset and rushed through the exchange. a bit frustrated, and have to wait till december to see the credit (which better be there) and i dont want to get a new phone during this period, because i dont want to mess anything up on my account now... so in other words looks like there is a bunch of us waiting for our money
Vic35 said:
You'll get a refund in 3 billing cycles... IF THAT.. and while you are at it burn an upgrade unless you have an extra loaner phone .. or willing to pay full price on a device
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That doesn't answer my question. If I return the phone directly to Samsung, where is the benefit? I still don't have a phone unless I burn an upgrade taking an inferior phone.
I paid outright for my phone and received my refund in 3 days.