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I am trying to upload a new ROM to my phone but i am having problems with it being recognised by my PC.
Firewall is switched off on my PC.
USB to PC settings on phone set to prompt me and default to ActiveSync.
PC not finding the Memory Card also as a drive.
Hard-Reset also performed with no joy.
Nothing is happening however other than charging. This is the same on all PC's i have tried.
Any ideas how i can get it working??
goochy said:
I am trying to upload a new ROM to my phone but i am having problems with it being recognised by my PC.
Firewall is switched off on my PC.
USB to PC settings on phone set to prompt me and default to ActiveSync.
PC not finding the Memory Card also as a drive.
Hard-Reset also performed with no joy.
Nothing is happening however other than charging. This is the same on all PC's i have tried.
Any ideas how i can get it working??
Click to expand...
Click to collapse
If you find a solution, tell me!
Mine won't sync either, no matter what I try, so I've resorted to using a BT USB for syncing/file transfer. I have to flash via SD card and won't be able to use Task29 until it's set up to work via SD card either.
Debbie
DebbieNY13 said:
If you find a solution, tell me!
Mine won't sync either, no matter what I try, so I've resorted to using a BT USB for syncing/file transfer. I have to flash via SD card and won't be able to use Task29 until it's set up to work via SD card either.
Debbie
Click to expand...
Click to collapse
You can enter bootloader and then plug in the usb. This way you don't need to sync with active sync Task29 runs this way.
Lennyz1988 said:
You can enter bootloader and then plug in the usb. This way you don't need to sync with active sync Task29 runs this way.
Click to expand...
Click to collapse
Nope, that won't work for me. When I enter the bootloader, it says 'serial' in the white portion at the bottom instead of 'usb'. No amount of hard resets clears this up for me.
Thanks, though.
Debbie
There's good news and bad...
I had this problem, the good news is that I think it's fixed now, the bad news is it involve a trip to HTC. I flashed back to stock and still had the problem, called HTC who agreed it was probably a h/w fault, they piucked it up, repaired it and it's in a UPS van on it's way back to me as I type.
Until it comes back I can't confirm they really have repaired it, or what they've done to fix it.
HTH
Gordon
Thanks so much, Gordon. Please let me know how it worked out for you and what costs were involved.
I'm sure, at some point, I will have to bite the bullet and get mine fixed as well.
Debbie
GordonTGopher said:
I had this problem, the good news is that I think it's fixed now, the bad news is it involve a trip to HTC. I flashed back to stock and still had the problem, called HTC who agreed it was probably a h/w fault, they piucked it up, repaired it and it's in a UPS van on it's way back to me as I type.
Until it comes back I can't confirm they really have repaired it, or what they've done to fix it.
HTH
Gordon
Click to expand...
Click to collapse
I have the same problem.
After all, I find that the USB port of the phone is bad, i.e. some pins are brocken.
After changing the USB port, I solved the problem.
DebbieNY13 said:
Thanks so much, Gordon. Please let me know how it worked out for you and what costs were involved.
I'm sure, at some point, I will have to bite the bullet and get mine fixed as well.
Debbie
Click to expand...
Click to collapse
Well one new mainboard, it works! I was also having intermitent touch screen problems so they've replaced the LCD! All under warranty, so it didn't cost a penny Well done HTC.
Gordon
goochy said:
I am trying to upload a new ROM to my phone but i am having problems with it being recognised by my PC.
Firewall is switched off on my PC.
USB to PC settings on phone set to prompt me and default to ActiveSync.
PC not finding the Memory Card also as a drive.
Hard-Reset also performed with no joy.
Nothing is happening however other than charging. This is the same on all PC's i have tried.
Any ideas how i can get it working??
Click to expand...
Click to collapse
Just to make sure, did you set Activesync to use the slower method? When I upgraded my ROM I had to use the slow method in order for my Windows 7 to see the new ROM.
guys i have the same prob and i bought it from USA unlocked Stock Asian Rom and Now i am in Pakistan.I had some major issues with it.It just stopped syncing one day.Have tried everything.The battery usage also increased dramatically(it dies in 10 hrs after a full recharge)I thought it was a virus but now i think its hardware.I think i'll send it for warranty claim.
I just went through this on my VZW TP2. A month ago it began syncing slowly or not at all, very sporadic, and after messing with it for two hours it began working again. I tried everything except a hard-reset, including reinstalling ActiveSync, changing cables, etc. It happened again earlier in the week and an hour with HTC on the phone couldn't revive it. I called VZW and had a new phone in two days, and we're now up and running again.
I tried BT sync at one time but didn't like having to click multiple times to get it going every time I got within range. There doesn't seem to be a way to have it sync automatically or with one button.
I have the Tmo TP2 and SAME issue, I luckily am getting a new one from Tmo, but I am really starting to think something more is going on here........... I am not convinced ALL OF US, even a lot on PPC geeks, same exact issue? different carriers? come on........... I am glad I am getting a new one, but I would really love to know the root cause of this. IT SEEMS VERY VERY VERY MUCH LIKE THE "TRANSFER DATA" option if "turned off" (if you will), not a physical hardware failure. Kinda like you can turn that option off in windows to not allow USB storage devices to connect, you can still connect other devices (mice, keyboards) or charge things (like our phone) but the computer will NOT see it there at all!!! I really think something like that is happening IN our phones!!! hundreds of us bend the same pin(s). Too wierd.
I hade the same problem!
After trying everything I finally opened up the phone. In the phone I found some dust particles on the usb pins on the board, I cleaned it up and now the sync works again.
NO Sync with Windows 7
I have the same issue with my Win 7 machine...... PC does not even see the Phone at all. Plug it into my Windows XP machine and it's perfect, connects everytime, using the same cable. i have tried everything i can find on the internet and multipal forums, still no Joy! Works great on Win xp, so i think it is a problem with win 7 drivers.....
Still searching for an answer........
Oh, by the way it was working for months, just stopped one day....i even wiped out my pc and reloaded it, no Joy!
I'm starting to have the same issues on my AT&T Tilt 2 but sporadically. Every now and then I lose the phone in MS activesync. I have to delicately place the phone on the table and gently insert the USB cable into the back of the phone in order for it to sync up with my PC. If I move any of the cables or phone, it will drop the connection. I tied several different cables and PC's so I ruled that out. The problem seems to be the USB port on the phone.
Its been almost a year since I've had this phone so I want to get that fixed. If I were to call AT&T and inform them of this would they replace the phone or would they fix the problem with the port and send me the phone back?
deeken said:
I'm starting to have the same issues on my AT&T Tilt 2 but sporadically. Every now and then I lose the phone in MS activesync. I have to delicately place the phone on the table and gently insert the USB cable into the back of the phone in order for it to sync up with my PC. If I move any of the cables or phone, it will drop the connection. I tied several different cables and PC's so I ruled that out. The problem seems to be the USB port on the phone.
Its been almost a year since I've had this phone so I want to get that fixed. If I were to call AT&T and inform them of this would they replace the phone or would they fix the problem with the port and send me the phone back?
Click to expand...
Click to collapse
I'm not sure what your warranty is from AT&T, but HTC normally has a 15 month warranty on the device. Go through AT&T if you can first. The carriers will normally ship you a replacement device before you send yours in. HTC's repair process is generally very lengthy as they actually repair your device and then send it back to you rather than shipping you a refurbished unit like carriers normally do.
As far as it not connecting, try a different connection method like BirdieSync and Thunderbird. I use this combo on my PC (W7 Pro x64), and it works wonderfully every time.
I bought the SGS3 from the ATT store last Friday and when I attempted to connect it to my computer, all drivers install just fine except for the MTP driver. I tried everything from :
- different usb cables
- different ports
- uninstalling/reinstalling the samsung usb drivers
- uninstalling/reinstalling kies
- running the kies troubleshooter and rebooting
- factory reset of my phone
- connecting to another computer
I just exchanged the phone out after contacting samsung support and going back to the att store. Unfortunately, even this device still gets me the same error.
I saw a few threads out there like this but none seem to have failed on every method like mine has.
I am not sure if anyone has any insight or ideas as to what else I could possibly try. I love this phone but I really am not interested in just using Kies wi-fi all the time or transferring everything to the cloud then back to my phone.
I appreciate any help or support anyone can provide.
looks like it doesn't work properly if usb debugging is turned on. turn that off and try plugging it in. thats what worked for me.
Still no luck
No dice. I have tried that before, but tried it again just now for kicks. Still no luck.
Nothing has worked
I guess this is goodbye for me with the SGS3. I looks like no one else has any ideas left for me to try.
I love the device but refuse to keep something that doesnt work. I have tried various PC's, this is the second device I have recieved as the last one had the same issue. I even reinstalled a copy of windows 7 and yet it still will not work. Oh well. It was fun while it lasted.
I'm sorry you're still having troubles, but don't give up quite so easily! Lots and lots and lots of people have this working, so there must be some solution for you, too.
First thing I would do is uninstall Kies and all your Samsung drivers. Delete C:\Program Files\SAMSUNG, too. Reboot. Then install the Samsung drivers downloaded from samsung.com (version 1.4.6.0). Reboot, just to be safe. Then unlock the screen of your phone and plug it into the computer.
drothenberger said:
I'm sorry you're still having troubles, but don't give up quite so easily! Lots and lots and lots of people have this working, so there must be some solution for you, too.
First thing I would do is uninstall Kies and all your Samsung drivers. Delete C:\Program Files\SAMSUNG, too. Reboot. Then install the Samsung drivers downloaded from samsung.com (version 1.4.6.0). Reboot, just to be safe. Then unlock the screen of your phone and plug it into the computer.
Click to expand...
Click to collapse
Thanks for the support. Trust me when I say I have not given up without a battle.
I have tried what you stated multiple times. I even went as far as to clear the registry of anything with samsung in it.
I have tried a fresh windows 7 image. I have tried multiple computers. I have tried two phones now.
Its just very frustrating and I hate dealing with tech support because I get the same roundabout each time, ATT says to talk to Samsung, Samsung says to talk to ATT.
Oh well, such is life I guess.
mastergflash said:
Thanks for the support. Trust me when I say I have not given up without a battle.
I have tried what you stated multiple times. I even went as far as to clear the registry of anything with samsung in it.
I have tried a fresh windows 7 image. I have tried multiple computers. I have tried two phones now.
Its just very frustrating and I hate dealing with tech support because I get the same roundabout each time, ATT says to talk to Samsung, Samsung says to talk to ATT.
Oh well, such is life I guess.
Click to expand...
Click to collapse
It sounds like a cable or port problem, but you stated you tried multiple cables and ports... and computers. Is it only MTP that's not loading? Can you connect with adb, for example?
I'm about out of ideas. My only other suggestions are (1) try the universal naked drivers and (2) try one of the scripts to enable mass storage mode on the phone, to see if that works. I'm not sure what it means if it does, but if none of that works, I would blames your cables or computer(s).
Good luck!
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
drothenberger said:
It sounds like a cable or port problem, but you stated you tried multiple cables and ports... and computers. Is it only MTP that's not loading? Can you connect with adb, for example?
I'm about out of ideas. My only other suggestions are (1) try the universal naked drivers and (2) try one of the scripts to enable mass storage mode on the phone, to see if that works. I'm not sure what it means if it does, but if none of that works, I would blames your cables or computer(s).
Good luck!
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Click to expand...
Click to collapse
Univesal drivers. Hmm, havent tried that. I would get those fromthe Samsung site I assume? Any special way to find them on the site? ( I know for the device specific, its the in the support and after you identify your device).
Also, what is the script to enable mass storage mode?
Thanks for the ideas!
mastergflash said:
Univesal drivers. Hmm, havent tried that. I would get those fromthe Samsung site I assume? Any special way to find them on the site? ( I know for the device specific, its the in the support and after you identify your device).
Also, what is the script to enable mass storage mode?
Thanks for the ideas!
Click to expand...
Click to collapse
The Universal Naked Drivers are here. There's an app for toggling between MTP and Mass Storage here which is based off the scripts described here.
It works now?
drothenberger said:
The Universal Naked Drivers are here. There's an app for toggling between MTP and Mass Storage here which is based off the scripts described here.
Click to expand...
Click to collapse
Ok. Not sure why, but here is what finally worked(btw, thanks again for the information dro).
I have tried factory resets before and it would fail. However, this time, I did a factory reset and did not login to google to restore data or settings. I then went straight to just connecting the device and voila. So I wonder if there was some residual setting stored on my account that was causing issues with the initial driver install.
Now it works!
See u won the battle
Sent from my Galaxy Nexus using xda app-developers app
My dads phone went in the washing machine, it was put in rice for about 48 hours or more, it turns on but the touch screen doesn't work but menu, home, back, vol up&down and power of course. At first it wouldn't charge and my PC wouldn't notice it even plugged in so I opened it up and there was lots of corrosion on most of the connections on the motherboard so I cleaned them the best I could with 70% alcohol and cue tips and now it charges but my PC still doesn't see it. I am able to get into download mode just fine. It is also a bone stock t-mobile T999, never rooted or anything. I also put his motherboard into my T999 to see if the touch screen would work and it didn't. Is it possible to save all his contacts?
And no sync was setup, but I set it up on his new note 3.
Has your dad ever logged into the phone with a Gmail account ? If so please go to
contacts.google.com
and log on using that account.
Perseus71 said:
Has your dad ever logged into the phone with a Gmail account ? If so please go to
contacts.google.com
and log on using that account.
Click to expand...
Click to collapse
No, that's what I men't by no sync, he didn't even have a gmail till made one for his note 3.
Touch Screen may not work but what happened when you put the motherboard in your phone ? Also when you connect to PC as-is ? Does PC show up as QSUB_XXXXX something or none at all ?
Perseus71 said:
Touch Screen may not work but what happened when you put the motherboard in your phone ? Also when you connect to PC as-is ? Does PC show up as QSUB_XXXXX something or none at all ?
Click to expand...
Click to collapse
Well there was no difference when the motherboard was in my phone, my touch screen wasn't picking up anything with his motherboard. When I plug it in to my PC nothing pops up in device manager or my computer and odin doesn't see it either, this is with it sitting at the lock screen.
I believe, the phone has to be unlocked for the pc to register MTP device.
If it still does not register after that attempt, then you probably may have to subject it to a JTAG although not high hopes. You could also take it to a Samsung service centre, where they can read the memory by other means. I am sorry I am at a loss of expertise in that regard.
Perseus71 said:
I believe, the phone has to be unlocked for the pc to register MTP device.
If it still does not register after that attempt, then you probably may have to subject it to a JTAG although not high hopes. You could also take it to a Samsung service centre, where they can read the memory by other means. I am sorry I am at a loss of expertise in that regard.
Click to expand...
Click to collapse
Well idk how to "subject it to a JTAG" but there are no Samsung service centre's in Hawaii so I called Samsung and the lady just read some trouble shooting steps after I explained my issue and she was no help at all but I guess i'm just gonna send it in for a 100 dollar refund cause I magically made the red water indicators white again but thanks anyway.
I am sorry to hear that. Ah well if you don't have service centre, then I guess, your options are limited.
Do please explore T-Mo JUMP upgrade.
I bought my s3 in March of this year, and everything was working just fine until May. It's an awsome phone and I love it. However, since May, my phone no longer connects to 4g EVER and the 3g comes and goes and never stays connected for more than 10 minutes while in use. I've NEVER even come CLOSE to reaching my plans provided 2.5GB of data, so I know that's not the issue. The phone has never been dropped, or wet, as I am always very delicate with my phones. I have never placed it too close to the TV...
I contacted Boost mobile. They gave me a long list of things to try. I have tried EVERYTHING: making sure the mobile networks is checked, preferred network setting CDMA/LTE, soft reset, clear browser cache, update PRL, profile update, software update, firmware update, ##72786#, and even did a factory reset. Nothing helped. Boost said there was nothing else they could do for me, and that I needed to contact samsung.
Samsung said the only way for them to find the problem is for me to send them my phone, and wait 2 to 4 weeks for them to revise it and send it back. That's not an option as I need my phone monday through friday for my job. (UPDATE: I got so irritated with this problem that I went ahead and bought an LG Volt, since I didn't have the money to buy another galaxy. It's nice but I don't like it as much. I'm still afraid to send the Galaxy into Samsung. They have expressed to me that if they can't find an issue(just my luck), or if they find the issue to be my fault(IE I put the phone too close to a credit card magnet or some dumb crap like that), then they will charge me not only for the parts and labor, but for the return shipping... and we all know that they'll charge me way more than the phone is worth.
I was just wondering if anyone else has had this problem, and if there's anyway to fix it without having to send my phone in to samsung? I have been told, also, that I could try reflashing the phone to it's original firmware and software, but I am afraid of screwing the phone up since I've never done anything like that before.
Thanks!
First off, Welcome to the forms.
Secondly, you came to the right place. On this form you'll find crazy people like me who like to do custom flashing updating all the technical stuff. And then there's section of the form where people just want a normal phone and just want the basic troubleshooting tips. As with any user will have to search through the forms because there's a high likely chance that someone already has or had your issue just at different time.
There could be multiple reasons as to what you're experiencing. First off I think you should confirm and verify that you will do live in a good 3G or 4G location so that any further test can be actually validated. Secondly if you're not being able to connect to data it seems that you need to reactivate your phone by getting back on the boost/Sprint network. A full factory restore with data wipe and then updating over the air with firmware, PRL, reboot should work. Make sure you are set to use LET, under mobile data, and that you have enabled Automatic connections to the tower. Reactivate the phone again, if still not connected, reboot.
If you're still not having connection and I think you probably need to do a reflash via ODIN. This is pretty much what Samsung would do I'm except they have their own proprietary tools. Here on XDA we just have great developers.
Good luck.
Thanks button if this helped.
ChocaHermosa said:
I bought my s3 in March of this year, and everything was working just fine until May. It's an awsome phone and I love it. However, since May, my phone no longer connects to 4g EVER and the 3g comes and goes and never stays connected for more than 10 minutes while in use. I've NEVER even come CLOSE to reaching my plans provided 2.5GB of data, so I know that's not the issue. The phone has never been dropped, or wet, as I am always very delicate with my phones. I have never placed it too close to the TV...
I contacted Boost mobile. They gave me a long list of things to try. I have tried EVERYTHING: making sure the mobile networks is checked, preferred network setting CDMA/LTE, soft reset, clear browser cache, update PRL, profile update, software update, firmware update, ##72786#, and even did a factory reset. Nothing helped. Boost said there was nothing else they could do for me, and that I needed to contact samsung.
Samsung said the only way for them to find the problem is for me to send them my phone, and wait 2 to 4 weeks for them to revise it and send it back. That's not an option as I need my phone monday through friday for my job. (UPDATE: I got so irritated with this problem that I went ahead and bought an LG Volt, since I didn't have the money to buy another galaxy. It's nice but I don't like it as much. I'm still afraid to send the Galaxy into Samsung. They have expressed to me that if they can't find an issue(just my luck), or if they find the issue to be my fault(IE I put the phone too close to a credit card magnet or some dumb crap like that), then they will charge me not only for the parts and labor, but for the return shipping... and we all know that they'll charge me way more than the phone is worth.
I was just wondering if anyone else has had this problem, and if there's anyway to fix it without having to send my phone in to samsung? I have been told, also, that I could try reflashing the phone to it's original firmware and software, but I am afraid of screwing the phone up since I've never done anything like that before.
Thanks!
Click to expand...
Click to collapse
You could definitely flash the stock ROM and kernel to your phone via ODIN. However, the safest and most foolproof way to do this would be to download Samsung's KIES software here: http://www.samsung.com/ca/support/usefulsoftware/KIES/JSP
Once in KIES, you would plug in your phone to the USB port and, if needed, download any drivers for your phone. Then, you would follow this path: Tools --> Firmware Upgrade and Initilisation. This will give you a warning that you will lose all your stored data on the phone, and will offer you to make a backup -- a very limited backup -- of information on your phone. If you don't have any worthwhile information, I'd skip the backup and go right to stock ROM restore.
Hope this helps.
tO rcatank, I have already done all of those things. I have a new phone (which I don't like as much) that is connected to 4g almost always.
Higgs_Boson said:
You could definitely flash the stock ROM and kernel to your phone via ODIN. However, the safest and most foolproof way to do this would be to download Samsung's KIES software here:
Once in KIES, you would plug in your phone to the USB port and, if needed, download any drivers for your phone. Then, you would follow this path: Tools --> Firmware Upgrade and Initilisation. This will give you a warning that you will lose all your stored data on the phone, and will offer you to make a backup -- a very limited backup -- of information on your phone. If you don't have any worthwhile information, I'd skip the backup and go right to stock ROM restore.
Hope this helps.
Click to expand...
Click to collapse
I download KIES onto my computer or the phone? The phone already has something called "KIES Air" on it, is that the same thing? And then one I download the KIES software and hook up my phone and go through the prompts you've provided, it does the rest itself?
ChocaHermosa said:
tO rcatank, I have already done all of those things. I have a new phone (which I don't like as much) that is connected to 4g almost always.
I download KIES onto my computer or the phone? The phone already has something called "KIES Air" on it, is that the same thing? And then one I download the KIES software and hook up my phone and go through the prompts you've provided, it does the rest itself?
Click to expand...
Click to collapse
No, Kies Air is not the same thing. To do a stock restore, you have to hook it up to Kies on your PC via USB. Follow the steps I showed you, follow the steps on the screen, and Kies will take care of the rest.
Higgs_Boson said:
No, Kies Air is not the same thing. To do a stock restore, you have to hook it up to Kies on your PC via USB. Follow the steps I showed you, follow the steps on the screen, and Kies will take care of the rest.
Click to expand...
Click to collapse
+1 on this
Higgs_Boson said:
No, Kies Air is not the same thing. To do a stock restore, you have to hook it up to Kies on your PC via USB. Follow the steps I showed you, follow the steps on the screen, and Kies will take care of the rest.
Click to expand...
Click to collapse
Ok, thanks very much! One more question though... does it matter that the galaxy is no longer activated? I mean, obviously to test it to see if it works I'd have to re-activate it. But for this process, does it need to be activated?
ChocaHermosa said:
Ok, thanks very much! One more question though... does it matter that the galaxy is no longer activated? I mean, obviously to test it to see if it works I'd have to re-activate it. But for this process, does it need to be activated?
Click to expand...
Click to collapse
Without it being activated, I don't think you'll be able to receive data of any kind. In order to test 4G capabilities, you are probably going to need to reactivate.
But, to restore it via Kies, no activation is necessary.
Hello,
For the past few days, all of a sudden, I am unable to connect my One Plus 3 to any computer. Phone is running OOS 4.0.2, stock recovery, no root.
Tested in two systems running Windows 10, Kubuntu and Windows 7 in which I was able to connect and transfer files to and fro earlier.
The phone is getting charged when connected to computer.
USB debugging is enabled, drivers have been installed and reinstalled. When connected to computer, there is no notification in the notification shade or the status bar that the phone has been connected. so cannot pull down notification shade to change the connection type.
The system also does not recognise the phone and there is no information displayed about phone in the Windows Explorer side menu.
adb devices in normal mode and fastboot devices in bootloader mode do not throw any results at all.
Under Select USB configuration, toggling or cycling through the options (Charging, MTP, PTP etc) has no effect and it stays on Charging all the time.
I have checked with original data cable that came with my phone, with a micro usb cable attached with usb c adapter and also with another original cable borrowed from a colleague.
Any help would be greatly appreciated.
Thanks.
Buddy,
restart your phone, enable developer options, disable OEM unlocking and enable usb debugging. Connect your phone and choose 'transfer files' mode on the phone.
Go to My computer<My devices<MTP devices will show up<double click<update driver<choose install from system<install the MTP usb option and install driver.
It worked for me. Let me know if it works
Dipinn Verma said:
Buddy,
restart your phone,
It worked for me. Let me know if it works
Click to expand...
Click to collapse
Hello,
Thanks for your help.
I took this to the service center, where they diagnosed this as a mother board problem !!! Apparently due to rooting !!!!!!! Which would void the warranty !!!!!!!!!!!!!
After raising a stink, since the device was under warranty they accepted and replaced the mother board without any extra charge.
Funny enough that a representative of Oneplus himself concurred rooting will lead to mother board getting damaged and also about the warranty being voided if software was changed / altered!
anyways, phone is now getting connected . so problem solved.
Dipinn Verma said:
Buddy,
restart your phone, enable developer options, disable OEM unlocking and enable usb debugging. Connect your phone and choose 'transfer files' mode on the phone.
Go to My computer<My devices<MTP devices will show up<double click<update driver<choose install from system<install the MTP usb option and install driver.
It worked for me. Let me know if it works
Click to expand...
Click to collapse
Hello my friend,
I have the same problem when I try to connect the OP3 to my computer, so how I enable developer options? I have the last version o system operative.
Thanks
albertfs78 said:
Hello my friend,
I have the same problem when I try to connect the OP3 to my computer, so how I enable developer options? I have the last version o system operative.
Thanks
Click to expand...
Click to collapse
Settings<about phone<tap build number 8 times
you will developer options enabled in the settings menu
pvramk said:
Hello,
For the past few days, all of a sudden, I am unable to connect my One Plus 3 to any computer. Phone is running OOS 4.0.2, stock recovery, no root.
Tested in two systems running Windows 10, Kubuntu and Windows 7 in which I was able to connect and transfer files to and fro earlier.
The phone is getting charged when connected to computer.
USB debugging is enabled, drivers have been installed and reinstalled. When connected to computer, there is no notification in the notification shade or the status bar that the phone has been connected. so cannot pull down notification shade to change the connection type.
The system also does not recognise the phone and there is no information displayed about phone in the Windows Explorer side menu.
adb devices in normal mode and fastboot devices in bootloader mode do not throw any results at all.
Under Select USB configuration, toggling or cycling through the options (Charging, MTP, PTP etc) has no effect and it stays on Charging all the time.
I have checked with original data cable that came with my phone, with a micro usb cable attached with usb c adapter and also with another original cable borrowed from a colleague.
Any help would be greatly appreciated.
Thanks.
Click to expand...
Click to collapse
Go to about Phone.... And Press build Number 6/7 Times.. back to settings and Find out Dev mode.. If not work... Than do a factory reset... if not solved.. than follow Oneplus 3 Hardbrick Rom Flash method ?
pvramk said:
Hello,
Thanks for your help.
I took this to the service center, where they diagnosed this as a mother board problem !!! Apparently due to rooting !!!!!!! Which would void the warranty !!!!!!!!!!!!!
After raising a stink, since the device was under warranty they accepted and replaced the mother board without any extra charge.
Funny enough that a representative of Oneplus himself concurred rooting will lead to mother board getting damaged and also about the warranty being voided if software was changed / altered!
anyways, phone is now getting connected . so problem solved.
Click to expand...
Click to collapse
This is a lie. Rooting can't damage the motherboard since much of your system actually has root capability. It's just that your apps have been denied.
Now, if you used root to overclock the cpu and turn off the hardware thermal throttling then, yes, but that's not from rooting, it's from being stupid.
Oneplus always allows rooting
Sent from my ONEPLUS A3000 using Tapatalk
---------- Post added at 08:43 AM ---------- Previous post was at 08:39 AM ----------
albertfs78 said:
Hello my friend,
I have the same problem when I try to connect the OP3 to my computer, so how I enable developer options? I have the last version o system operative.
Thanks
Click to expand...
Click to collapse
Everyone PLEASE STOP TELLING PEOPLE TO ENABLE ADB when you have MTP problems. They are not related in any way. You do not need developer options to use MTP. Stay out of menu items you don't understand.
The most likely cause is that your Windows is confused. Plug your phone into a friend's Linux machine to see she the issue is at.
Sent from my ONEPLUS A3000 using Tapatalk
uudruid74 said:
This is a lie. Rooting can't damage the motherboard since much of your system actually has root capability. It's just that your apps have been denied.
Now, if you used root to overclock the cpu and turn off the hardware thermal throttling then, yes, but that's not from rooting, it's from being stupid.
Oneplus always allows rooting
Sent from my ONEPLUS A3000 using Tapatalk
OT Post below:
Of Course, I did know about that.
But the "Senior Tech" in the One Plus Experience Store insisted that the website explicitly informs rooting and unlocking bootloader will void warranty. He even went to the extent of opening said page to point out the fact. But the very first line in the web page was that the warranty will NOT be void !!
Next he tried dodging by saying that line was meant for OnePlus One and not for any other phones !!!!!
Only on further escalating the issue to the OnePlus Rep in the store, could I make any head way.
Again, the One Plus employee still toed the same line that the ambiguous lines were meant for the OPO and not for OP3, but he caved in to change the mother board.
All this leaves a bitter taste in the mouth for sure...........
Click to expand...
Click to collapse
You should be thankful that the oneplus guy does not say that windows broke youre phone..
pvramk said:
Only on further escalating the issue to the OnePlus Rep in the store, could I make any head way.
Again, the One Plus employee still toed the same line that the ambiguous lines were meant for the OPO and not for OP3, but he caved in to change the mother board.
All this leaves a bitter taste in the mouth for sure...........
Click to expand...
Click to collapse
Well, you have to remember that Oneplus is in China, and my guess you aren't nearly anywhere near China. There are idiots everywhere and I would have raised a huge scene. The problem is that you can't just take your business elsewhere, so you have no leverage and it's in their best interest to try and convince you to pay. It has been asked on the forums about rooting the Oneplus 3 and the official word from a Oneplus employee, not some stupid repair tech, was that rooting did not void the warranty, but if you send in a phone that was rooted, they would first determine if you did something to it as root that would screw it up (like disabling throttling) and if your actions as root damages the phone, it would not be covered by the warranty. Rooting doesn't void the warranty if the fault is Oneplus hardware.
Sent from my ONEPLUS A3000 using Tapatalk
null0seven said:
You should be thankful that the oneplus guy does not say that windows broke youre phone..
Click to expand...
Click to collapse
Lol yeah dodged that bullet.
Well not only OnePlus, but it's just my opinion, I guess all service centre techs are of a similar mould... Get defensive right from get go, try to blame it on the user and get out of a sticky situation. There might be exceptions but the service centre guys for any electronic purchase i have made invariably have tried to blame me first for any service request !!
uudruid74 said:
Well, you have to remember that Oneplus is in China, and my guess you aren't nearly anywhere near China..........
Rooting doesn't void the warranty if the fault is Oneplus hardware.
Sent from my ONEPLUS A3000 using Tapatalk
Click to expand...
Click to collapse
Well I'm from India (Bangalore, where we have the "Experience" store)
And of course beyond a limit where they started treating me like an idiot, I did have to behave like a .... Rhymes with "tick" and starts with a "D" to get the attention of someone higher up.
I'm yet to understand why this issue cropped all of a sudden. I did root the phone and install a custom ROM but after nougat went the stock route, which was what I tried explaining initially, that the phone worked normally for a while after installing stock but suddenly got weird, to the tech guys who of course ignored it... The hardware issue came up 'after' a while after installing stock nougat.
Another gem the one plus rep uttered which I had not mentioned earlier:
He acknowledged there is a problem in the motherboard,. Now get this: even though they (OnePlus) had a way of reverting the hardware changes made by using a specific software they were not authorised to give it to level 2 service tech. Hence they decided to change the motherboard !!!!
At this point I was too tired of OP guys' B.S. to even care and went along with it as long as my issue was cleared.
pvramk said:
Well I'm from India (Bangalore, where we have the "Experience" store)
And of course beyond a limit where they started treating me like an idiot, I did have to behave like a .... Rhymes with "tick" and starts with a "D" to get the attention of someone higher up.
I'm yet to understand why this issue cropped all of a sudden. I did root the phone and install a custom ROM but after nougat went the stock route, which was what I tried explaining initially, that the phone worked normally for a while after installing stock but suddenly got weird, to the tech guys who of course ignored it... The hardware issue came up 'after' a while after installing stock nougat.
Another gem the one plus rep uttered which I had not mentioned earlier:
He acknowledged there is a problem in the motherboard,. Now get this: even though they (OnePlus) had a way of reverting the hardware changes made by using a specific software they were not authorised to give it to level 2 service tech. Hence they decided to change the motherboard !!!!
At this point I was too tired of OP guys' B.S. to even care and went along with it as long as my issue was cleared.
Click to expand...
Click to collapse
You should report this to Oneplus in China. Likely, the experience store is a contracted 3rd party and oneplus needs to set them straight.
And yes, hardware issues can sometimes take awhile to creep up. This is more common in Chinese parts, but that's how you get stuff cheap!
Sent from my ONEPLUS A3000 using Tapatalk
pvramk said:
Hello,
For the past few days, all of a sudden, I am unable to connect my One Plus 3 to any computer. Phone is running OOS 4.0.2, stock recovery, no root.
Tested in two systems running Windows 10, Kubuntu and Windows 7 in which I was able to connect and transfer files to and fro earlier.
The phone is getting charged when connected to computer.
USB debugging is enabled, drivers have been installed and reinstalled. When connected to computer, there is no notification in the notification shade or the status bar that the phone has been connected. so cannot pull down notification shade to change the connection type.
The system also does not recognise the phone and there is no information displayed about phone in the Windows Explorer side menu.
adb devices in normal mode and fastboot devices in bootloader mode do not throw any results at all.
Under Select USB configuration, toggling or cycling through the options (Charging, MTP, PTP etc) has no effect and it stays on Charging all the time.
I have checked with original data cable that came with my phone, with a micro usb cable attached with usb c adapter and also with another original cable borrowed from a colleague.
Any help would be greatly appreciated.
Thanks.
Click to expand...
Click to collapse
This is not just a problem for OnePlus 3. It's a general bug for most Windows systems that have been updated. There's a very easy fix for this.
With your phone connected as MTP, navigate to this folder and locate this file
C:\Windows\INF\wpdmtp.inf
Right click on the "wpdmtp.inf" and click install.
Windows will detect your phone...
If I helped you don't forget to say thanks
iAmWiz said:
This is not just a problem for OnePlus 3. It's a general bug for most Windows systems that have been updated. There's a very easy fix for this.
With your phone connected as MTP, navigate to this folder and locate this file
C:\Windows\INF\wpdmtp.inf
Right click on the "wpdmtp.inf" and click install.
Windows will detect your phone...
If I helped you don't forget to say thanks
Click to expand...
Click to collapse
Two things: read the post quoted by you carefully. No detection at all by PC leave alone as MTP. How do you want him to connect as MTP?
Second, read a couple of posts above. The OP's issue is resolved.
What you are talking about is a different issue.
pvramk said:
Hello,
For the past few days, all of a sudden, I am unable to connect my One Plus 3 to any computer. Phone is running OOS 4.0.2, stock recovery, no root.
Tested in two systems running Windows 10, Kubuntu and Windows 7 in which I was able to connect and transfer files to and fro earlier.
The phone is getting charged when connected to computer.
USB debugging is enabled, drivers have been installed and reinstalled. When connected to computer, there is no notification in the notification shade or the status bar that the phone has been connected. so cannot pull down notification shade to change the connection type.
The system also does not recognise the phone and there is no information displayed about phone in the Windows Explorer side menu.
adb devices in normal mode and fastboot devices in bootloader mode do not throw any results at all.
Under Select USB configuration, toggling or cycling through the options (Charging, MTP, PTP etc) has no effect and it stays on Charging all the time.
I have checked with original data cable that came with my phone, with a micro usb cable attached with usb c adapter and also with another original cable borrowed from a colleague.
Any help would be greatly appreciated.
Thanks.
Click to expand...
Click to collapse
tnsmani said:
Two things: read the post quoted by you carefully. No detection at all by PC leave alone as MTP. How do you want him to connect as MTP?
Second, read a couple of posts above. The OP's issue is resolved.
What you are talking about is a different issue.
Click to expand...
Click to collapse
Ohhh sh*t... I read wrong
How do I change the subject line to {CLOSED} ?
Thanks....
pvramk said:
How do I change the subject line to {CLOSED} ?
Thanks....
Click to expand...
Click to collapse
Click the "Report" button and make a request. One of the MODs will take care of it.
tnsmani said:
Click the "Report" button and make a request. One of the MODs will take care of it.
Click to expand...
Click to collapse
I think I might have reported your post ... My mistake. I'm sorry...