Hey all,
So I've had my Tilt2 for a couple months now, and I've been flashing it almost as long but recently I've run into the problem that from searching (WOO!) I can see a lot of other people have had: ActiveSync will not connect with my phone. It charges via the computer but WMDC/ActiveSync do not detect any phone is connected. I've tried two cords on three computers but have had no luck. Unfortunately, I hard reset (in an effort to fix this) the phone and all my contacts are of course gone and thanks to the fact that I only back up messages/call history with PIM backup, the only back up of my contacts is on my computer in Outlook. I can function without being able to resync outlook calendar/tasks/notes to my phone, but I have way too many contacts to add by hand so I need another solution. In addition, I bought the phone refurbed from AT&T as my upgrade, and I think the refurb warranty has ended and I'm leaving the country for the summer in two weeks so I'd rather not spend those two weeks waiting for an HTC engineer to replace the USB port (which from searching, seems to be the issue). Please help me find some other way to get my contacts from Outlook to my phone. THANKS
beatmastermcfly said:
Hey all,
So I've had my Tilt2 for a couple months now, and I've been flashing it almost as long but recently I've run into the problem that from searching (WOO!) I can see a lot of other people have had: ActiveSync will not connect with my phone. It charges via the computer but WMDC/ActiveSync do not detect any phone is connected. I've tried two cords on three computers but have had no luck. Unfortunately, I hard reset (in an effort to fix this) the phone and all my contacts are of course gone and thanks to the fact that I only back up messages/call history with PIM backup, the only back up of my contacts is on my computer in Outlook. I can function without being able to resync outlook calendar/tasks/notes to my phone, but I have way too many contacts to add by hand so I need another solution. In addition, I bought the phone refurbed from AT&T as my upgrade, and I think the refurb warranty has ended and I'm leaving the country for the summer in two weeks so I'd rather not spend those two weeks waiting for an HTC engineer to replace the USB port (which from searching, seems to be the issue). Please help me find some other way to get my contacts from Outlook to my phone. THANKS
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wiggy-wiggy-wiggy-wassup beatmaster?
I think the easiest solution in your case right now, is to setup phone-to-PC syncing via bluetooth. If your PC doesn't already have bluetooth built-in, you can get an adapter for $15 or less that will be all you need. Once you have that, your phone can connect to the PC that way, and do all the regular sync functions (like restoring your contacts!) that you could do through the USB connection.
Let us know (or PM me) if you need help finding an adapter or getting it setup.
sirphunkee said:
wiggy-wiggy-wiggy-wassup beatmaster?
I think the easiest solution in your case right now, is to setup phone-to-PC syncing via bluetooth. If your PC doesn't already have bluetooth built-in, you can get an adapter for $15 or less that will be all you need. Once you have that, your phone can connect to the PC that way, and do all the regular sync functions (like restoring your contacts!) that you could do through the USB connection.
Let us know (or PM me) if you need help finding an adapter or getting it setup.
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Click to collapse
Two things: 1) will syncing that way work if I don't have an already established partnership with my PC? I uninstalled & reinstalled WMDC & tried to remove all possible partnerships because those were suggestions on other threads.
2) somewhat unrelated I just found out that I bought the phone 83 days ago, which puts it within ATT's refurb warranty period (by a week) so I am considering trying to get it replaced, but do I need to reflash it to ATT's rom in order to do so? I.e.: does having a different ROM on the device violate the TOS?
Did you try a different rom? Task 29 and then flash another rom. Then you can make sure its not rom related.
Lennyz1988 said:
Did you try a different rom? Task 29 and then flash another rom. Then you can make sure its not rom related.
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Doesnt make sense.. if the phone wont connect to active sync how can he flash a rom?
Edit: Ah wait.. I forgot you can flash from your SD card
Double Edit: If you CAN flash it via your PC then it is connecting and maybe you just dont have a setting set up right on your phone to synce when active sync is on. When you connect it to your computer does that screen come on asking if you want to use activesync, hard drive or internet sharing?
All in all.. bluetooth might be your best bet instead of ripping apart the phone to replace the usb port. Especially if you cant do anything else. Try a hard resetting AGAIN first though and see if it syncs after that
beatmastermcfly said:
Two things: 1) will syncing that way work if I don't have an already established partnership with my PC? I uninstalled & reinstalled WMDC & tried to remove all possible partnerships because those were suggestions on other threads.
2) somewhat unrelated I just found out that I bought the phone 83 days ago, which puts it within ATT's refurb warranty period (by a week) so I am considering trying to get it replaced, but do I need to reflash it to ATT's rom in order to do so? I.e.: does having a different ROM on the device violate the TOS?
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1) That's a good question...I believe it will, but haven't tested it that way myself
2) Yes, flashing a custom ROM technically voids the warranty, but flashing back to the stock rom AND a stock SPL should get around that no problem (many have reported they still received warranty service by doing that)
Aaron McCarthy said:
Doesnt make sense.. if the phone wont connect to active sync how can he flash a rom?
Edit: Ah wait.. I forgot you can flash from your SD card
Double Edit: If you CAN flash it via your PC then it is connecting and maybe you just dont have a setting set up right on your phone to synce when active sync is on. When you connect it to your computer does that screen come on asking if you want to use activesync, hard drive or internet sharing?
All in all.. bluetooth might be your best bet instead of ripping apart the phone to replace the usb port. Especially if you cant do anything else. Try a hard resetting AGAIN first though and see if it syncs after that
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I did flash from my SD card, but can I run Task 29 from it & then subsequently flash from it?
In response to the bluetooth suggestions, that isn't working either because from what I can tell, I do in fact, need to have an already established wired connection to make it work. So at this point I need to flash stock roms/radio/SPL to return this puppy to ATT. on that note: I found the stock ROM at http://www.htc.com/us/support/tilt-2-att/downloads/ but where do I get the normal SPL/which radio came with it (or does that part not even matter)?
beatmastermcfly said:
I did flash from my SD card, but can I run Task 29 from it & then subsequently flash from it?
In response to the bluetooth suggestions, that isn't working either because from what I can tell, I do in fact, need to have an already established wired connection to make it work. So at this point I need to flash stock roms/radio/SPL to return this puppy to ATT. on that note: I found the stock ROM at http://www.htc.com/us/support/tilt-2-att/downloads/ but where do I get the normal SPL/which radio came with it (or does that part not even matter)?
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Nevermind, turns out you can find the SPL to use in the file I downloaded from the HTC website above. Problem solved, calling ATT today to get this replaced. Just thought I'd write my solution down here so that anyone else with a similar problem can see how I figured it out. THANKS FOR THE HELP!
Despite my efforts, my DVP just won't sync. I can leave it alone for a half-hour, plugged into the wall, not running anything, but it just won't sync unless I plug it in.
I can't figure out why. I have all the exceptions enabled in my firewall, I tried disabling my firewall, and that didn't work. I even reinstalled Zune, and I've restarted my PC more times than I can remember. I don't get an error message, the wireless sync wizard takes about two seconds to run through, and nothing. No explanation, no error messages, nothing.
I'm starting to worry that this phone--a replacement--just doesn't "understand" when it's idle and supposed to sync. Has anyone else faced this problem?
I'm away from my PC right now so I can't tell you for sure, but I think there's a setting inside Zune where you have to tick off Wireless Sync. Have you already done that? (I'm only asking because you said you reinstalled Zune which probably reset your settings).
OGCF said:
I'm away from my PC right now so I can't tell you for sure, but I think there's a setting inside Zune where you have to tick off Wireless Sync. Have you already done that? (I'm only asking because you said you reinstalled Zune which probably reset your settings).
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Aside from "Wireless Sync", which you use to set it up in the first place, I don't see any options in the Zune software that deal with it.
To set up wireless sync
If you don't want to physically connect your phone to your computer every time you need to sync, you can set up your phone to automatically sync with your computer over your home Wi-Fi network.
Connect your phone to your PC using the USB cable that came with your phone.
In the Zune software, click Settings > Phone > Wireless Sync.
Follow the on-screen instructions in the Zune software.
source: http://www.microsoft.com/windowsphone/en-us/howto/wp7/music/sync-files-with-my-phone.aspx
i think the OGCF is referring to this.
The Gate Keeper said:
To set up wireless sync
If you don't want to physically connect your phone to your computer every time you need to sync, you can set up your phone to automatically sync with your computer over your home Wi-Fi network.
Connect your phone to your PC using the USB cable that came with your phone.
In the Zune software, click Settings > Phone > Wireless Sync.
Follow the on-screen instructions in the Zune software.
source: http://www.microsoft.com/windowsphone/en-us/howto/wp7/music/sync-files-with-my-phone.aspx
i think the OGCF is referring to this.
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In that case, I've done that a dozen times. No effect though.
It's as though my phone never idles, but I know it does, because the screen shuts off, and nothing is playing in the background.
EDIT: Maybe this is a battery issue--apparently, you need to be at at least half battery strength to initiate syncing (in addition to not touching the phone and running on the adapter). Since I haven't taken my phone out recently, the battery might need to drain, then charge back to half. Or something, I have no idea.
i know these are gonna sound like baby steps but here goes...
after doing that wireless sync setup above, enable wifi and make sure you can connect to the network fine.
connect the phone to power so that wifi stays on, and then close zune on the desktop. leave your phone for a while and see if zune on the desktop starts on it's own within 15 minutes. if it does, that means your computer and phone are communicating with each other fine.
if not, the problem could lie in either the phone, the computer, or the router. i know some routers offer wifi isolation, where devices over wifi don't see other devices. this may or may not be the issue. it could also be firewall related (not just your computer, but router as well).
these are a few things you can investigate which will help elimiate some issues. if you have another router (hopefully a different branded one), i would give that a go as well to see if this would get around the issue.
The Gate Keeper said:
i know these are gonna sound like baby steps but here goes...
after doing that wireless sync setup above, enable wifi and make sure you can connect to the network fine.
connect the phone to power so that wifi stays on, and then close zune on the desktop. leave your phone for a while and see if zune on the desktop starts on it's own within 15 minutes. if it does, that means your computer and phone are communicating with each other fine.
if not, the problem could lie in either the phone, the computer, or the router. i know some routers offer wifi isolation, where devices over wifi don't see other devices. this may or may not be the issue. it could also be firewall related (not just your computer, but router as well).
these are a few things you can investigate which will help elimiate some issues. if you have another router (hopefully a different branded one), i would give that a go as well to see if this would get around the issue.
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I appreciate any advice. I spent the better part of 6 hours today (thankfully, I wasn't doing anything else) trying to get this to work with Zune Tech Support before the guy gave up and told me he'd call again tomorrow.
So, closing the Zune software (not terminating it in the task manager or anything, but closing it) is instrumental to this? That could be it.
I'll try all these steps. I had no trouble getting my first DVP to sync (kind of funny, as I returned it due to crashing). I'll then go about checking the router--except I've searched around, and haven't seen any posts about ports on the router (I have an E1000, pretty typical router) anywhere, just people talking about firewall issues. I doubt it's the PC or the router, in any case, because I was able to do it previously.
EDIT: Well, leaving the Zune client closed did not change anything. I guess I'll try another router next, an old DIR-615. Of all the complaints about WP7 syncing on the internet, practically none of them mention routers, and only a few mention firewalls--and usually not Windows Firewalls. So that's mostly a dead end.
yea it most likely is, but i'd give it a try. wireless sync is awesome and i use it all the time, never connect the cable anymore, so i know how much you want it. if all else fails... try a hard reset on the phone and if that doesn't work either, return the device for another?
i know they are the worst case scenarios, but they are possibly the last two that will fix it.
you said this is a replacement device. Did the previous dvp sync over WIFI?
Sorry, but those devices seem to be really buggy.
Yeah...funny thing, as I mentioned, this phone has been surprisingly crash-free (almost a week, with one crash, and that might have just been me being impatient) compared to the first one I got. It would suck to have to replace it because the wireless sync option basically died (it did seem to be working for a time, now it's completely "given up") and get a crashier replacement (though that's somewhat unlikely).
I'll try a hard reset--no harm--and when that presumably doesn't work, I'll try another router (though that's pretty bad, since my current router was hardly cheap and it was a much needed upgrade from a 4-year-old earlier model). Then go back to pestering the Zune tech people again. And I guess I can get a replacement if neither of those work.
Additionally, I'm almost entirely certain that it doesn't require the Zune software be closed (mostly because I remember wireless syncing happening while the Zune client was still opened). In fact, it might be the other way around.
nrfitchett4 said:
you said this is a replacement device. Did the previous dvp sync over WIFI?
Sorry, but those devices seem to be really buggy.
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You don't know the half of it, though this wasn't actually a replacement--I got a full refund on my original one and ordered a replacement so I could start fresh on the refund. And as I mentioned, it did--though it crashed constantly, unlike this one, which doesn't crash at all.
no need to keep zune closed anymore. it was just a test to see if zune triggures or not, but as we can see it doesn't.
Well, I apparently exhausted all the options of the Zune Tech Support team--it took quite a few hours--so the only recourse is to get a replacement.
I just hope I'm not given a refurbished model--I'd rather try my luck with another return then, frankly, since this model was nice and crash-free.
sucks. guessing you also exhausted all the suggestions i gave, so yes, new phone is the best way to go. make sure on zune desktop you "forget" all the past phones before syncing (just to clear out any cobwebs).
The Gate Keeper said:
sucks. guessing you also exhausted all the suggestions i gave, so yes, new phone is the best way to go. make sure on zune desktop you "forget" all the past phones before syncing (just to clear out any cobwebs).
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No kidding, definitely scrub it clean and set it to forget. The Dell Tech Rep promised me a new one, so...if I don't get it, I have grounds to complain, heh.
lol definitely. let us know how it goes.
i'm not sure why you would want to replace the phone. is it really a big deal if wireless sync isn't working?
Seems like too much hassle for too little reward, but hey if you want it that badly then go for it.
OGCF said:
i'm not sure why you would want to replace the phone. is it really a big deal if wireless sync isn't working?
Seems like too much hassle for too little reward, but hey if you want it that badly then go for it.
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...yeah, it is. I don't know about you, but I leave my phone charger in the wall near my clock and bed, where I've always kept my phone. My computer is not in the same area, and the cable is quite short.
WP7 all feature the ability that, if left on their chargers, will sync--in effect. The "hassle" is already over--namely, trying to fix the problem. Actually calling in for the replacement took all of 6 minutes, at the most, and I get to keep my phone until a suitable replacement comes.
I'd like it if it wasn't problem, but I'd prefer to have the feature over not having it.
Well, my replacement came in....and it's not syncing either.
Basically, it's the same as before. Wireless Sync simply won't trigger. It doesn't try and fail, it just doesn't sync at all. As though someone's keeping the phone from going idle, or the process never worked in the first place.
On the bright side, there was probably nothing wrong with the second phone I got. On the down side, only the first phone I had--which I returned--every wireless synced properly (and it did it without me even knowing it was an option to begin with).
No idea what's wrong. Calling Zune Support mostly served as a way to suck up all my monthly minutes, so I'm pretty much on my own, I suspect.
Desynthesis said:
Well, my replacement came in....and it's not syncing either.
Basically, it's the same as before. Wireless Sync simply won't trigger. It doesn't try and fail, it just doesn't sync at all. As though someone's keeping the phone from going idle, or the process never worked in the first place.
On the bright side, there was probably nothing wrong with the second phone I got. On the down side, only the first phone I had--which I returned--every wireless synced properly (and it did it without me even knowing it was an option to begin with).
No idea what's wrong. Calling Zune Support mostly served as a way to suck up all my monthly minutes, so I'm pretty much on my own, I suspect.
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I had the same problem with my HD7, the first month wireless sync worked perfectly. But since January it is not syncing anymore. Setting it on the laptop of my dad wireless sync worked again. So it seems to be something on my own laptop.
It's a mystery.
I'm going to try another new router, and see if that makes a difference at all. If that works, I'll have to sell my E1000 for cheap, unfortunately, but if it actually fixes the problem, I can live with that.
In any case, I need to return one phone to Dell, and as it stands, I think I'd keep my no. 2 if the no. 3 makes no clear change.
I'm pretty sure that the USB port on my phone has gone bad, but in a strange way. When plugged in, Windows device manager shows an Unknown Device. Looking around the Internet, this or similar problems seem to have happened to quite a few people, but none of the suggested solutions have worked for me. I have tried 2 different cables on 3 different PCs, even one with a fresh install of Windows. I have tried my default ROM of CM7 RC2 and nightly 21 as well as warm 2.2. Even in recovery or fastboot, it still is not recognized. I have uninstalled and reinstalled the newest HTC sync for USB drivers. Even when I manually pick the drivers in device manager, Windows tells me the drivers are not appropriate for my device. ADB devices does not show anything because the phone is not recognized, and the phone itself does not give me any connection options when plugged in, though it will charge. This seems to have have started happening when I used some compressed air in the HDMI port to clean it out for HDMwIn. Maybe something got knocked loose in the usb port.
What do you guys think? Did I kill it/is it dead? If so, will Sprint likely help me if I revert to stock and take it in?
If so, will Sprint likely help me if I revert to stock and take it in?
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Absolutely. Unroot, flash a stock rom, then take it to a sprint repair center. Your phone has a one year warranty for things just like this
My phone used to do the same thing. Actually... I've had 3 different EVOs do it, but only on my Windows 7 laptop. It works fine for other computers. It started working randomly one day & now it's fine.
Were all three of those computers Windows 7?
Unfortunately no. Two were 7, one was a totally clean install of XP. Either way, totally stock now with s-on. Back to Sprint I go after work.
My dads phone went in the washing machine, it was put in rice for about 48 hours or more, it turns on but the touch screen doesn't work but menu, home, back, vol up&down and power of course. At first it wouldn't charge and my PC wouldn't notice it even plugged in so I opened it up and there was lots of corrosion on most of the connections on the motherboard so I cleaned them the best I could with 70% alcohol and cue tips and now it charges but my PC still doesn't see it. I am able to get into download mode just fine. It is also a bone stock t-mobile T999, never rooted or anything. I also put his motherboard into my T999 to see if the touch screen would work and it didn't. Is it possible to save all his contacts?
And no sync was setup, but I set it up on his new note 3.
Has your dad ever logged into the phone with a Gmail account ? If so please go to
contacts.google.com
and log on using that account.
Perseus71 said:
Has your dad ever logged into the phone with a Gmail account ? If so please go to
contacts.google.com
and log on using that account.
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No, that's what I men't by no sync, he didn't even have a gmail till made one for his note 3.
Touch Screen may not work but what happened when you put the motherboard in your phone ? Also when you connect to PC as-is ? Does PC show up as QSUB_XXXXX something or none at all ?
Perseus71 said:
Touch Screen may not work but what happened when you put the motherboard in your phone ? Also when you connect to PC as-is ? Does PC show up as QSUB_XXXXX something or none at all ?
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Well there was no difference when the motherboard was in my phone, my touch screen wasn't picking up anything with his motherboard. When I plug it in to my PC nothing pops up in device manager or my computer and odin doesn't see it either, this is with it sitting at the lock screen.
I believe, the phone has to be unlocked for the pc to register MTP device.
If it still does not register after that attempt, then you probably may have to subject it to a JTAG although not high hopes. You could also take it to a Samsung service centre, where they can read the memory by other means. I am sorry I am at a loss of expertise in that regard.
Perseus71 said:
I believe, the phone has to be unlocked for the pc to register MTP device.
If it still does not register after that attempt, then you probably may have to subject it to a JTAG although not high hopes. You could also take it to a Samsung service centre, where they can read the memory by other means. I am sorry I am at a loss of expertise in that regard.
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Click to collapse
Well idk how to "subject it to a JTAG" but there are no Samsung service centre's in Hawaii so I called Samsung and the lady just read some trouble shooting steps after I explained my issue and she was no help at all but I guess i'm just gonna send it in for a 100 dollar refund cause I magically made the red water indicators white again but thanks anyway.
I am sorry to hear that. Ah well if you don't have service centre, then I guess, your options are limited.
Do please explore T-Mo JUMP upgrade.
Hello everyone!
So every month when Google releases their security updates, I usually flash-all with the "-w" intact. I just like to get a fresh start once a month and don't mind setting a few things up again.
One strange thing I noticed is USB file transfer doesn't work as intended once I flash-all and get back into the OS.
When I connect my Pixel 2 XL to my iMac, the connection is constantly disconnecting and reconnecting every second.
I use an app called "Handshaker" for file transfers, and my device in this app shows up and disappears every second. Transfer speeds are also about half the speed they normally are as well.
Thinking it could be the third-party app Handshaker itself, I went into Terminal and typed "adb devices" to see if my device shows up. One second it will, another it won't. "adb push" will also fail halfway. My USB debugging notification also appears and disappears every second or so as well, so that tells me it isn't the Handshaker file transfer app.
Sometimes it will stay connected for a couple of minutes and then will disconnect. This is extremely frustrating as I'm basically praying files transfer before the device disconnects lol.
I am aware USB cables and the Pixel 2 XL don't get along very well, and I have tried a couple different ones with no luck.
The strange part is, after a day or so, (maybe once the OS "settles in"?) File transfer is back to being rock solid, and transfer speeds go back to being blazing fast again.
Apart from trying different cables, I've tried this on a couple different monthly updates (as the issue has been ongoing for some time now). I've also tried custom kernels and ROMs to see if that helps, with no luck.
The only "fix" is just to wait a day or two and try again (which always works). It's only when I try transferring files immediately after flashing-all.
Simply waiting, although, is technically a fix, it's still very strange and doesn't seem normal. I'd like to hear from anyone else who's experienced this and can explain what's going on.
Sorry for the lengthy explanation but I like to be thorough so it helps you guys help me better
Thanks in advance!
Bump
Many people are reporting various USB issues everywhere with the Pixel 2 XL. Mine isn't even recognized by Windows anymore, and ADB now doesn't work at all...
One day it works, the next day it doesn't anymore
On mine ADB works fine but when I switch the usb settings over to file transfer my laptop doesn't recognize the phone. Drivers are installed properly, tried many usb cables, usb ports, but file transfer doesn't work. Thank God I have good internet connection, so I have a full backup of the whole device on my Google drive. ?? However I didn't need to reflash the phone just yet. I'm still new in the game with this phone. ? No mistakes have been made... Well, not yet... ?
Interesting, seems like (from what I know) I'm the only person who has USB issues right after flashing factory images and no issues otherwise.
That's the part that has me scratching my head the most, because I don't make any changes, I just wait it out and everything starts working perfectly fine again :/