I'm wondering what to do, should I sent it in for repair? I've had it about a month. Since day 1 I've noticed a few issues. First Bluetooth has been terrible and would disconnect from my car. Well would say connected but would start playing over phone speakers. Also when using GPS apps such as Google Maps the phone would restart. Also I keep getting GPS signal lost over and over in both Google Maps and Pokémon Go. I tried reinstalling different versions of of Oxygen and they help for a few hours but then the issues start up again. I've also tried CM 13 and the issue still persists. I have ordered a shipping label from One Plus. I know RMA is a nightmare but do you think I should do it? What will they do when they get the phone?
got sensors problem, no proximity, compass, camera started to lag. reflashed stock rom, still the same. ordered rma, today checked at Arvato, they replaced motherboard and sended back phone to me. it was repaired in Germany, tooked 4 work days till dispatch. If your phone isn't 15 days old from purchase, i recommend to get replacement instead of repair. Good luck
Unfortunately it's been more then 15 days. Thanks for the info though. I was wondering what the process was. I just don't know what else I could do to fix it other then send it in.
I also have issues from time to time with bluetooth. I'm currently on CM btw. If I connect my phone to my car, it shows connected and also the bluetooth volume is available but it does not play music at all.I have to reboot and everything is fine but I found also a workaround. If I start playing music before connecting it worked 100% of the time... Very strange... My GPS disconnects didn't went to zero with cm but it's a lot better. With OOS I had disconnects like every 15 min and with CM randomly every few days.
Do you have another device you are ok with using if your phone is off to RMA for a week or more?
Support is pretty good they'll fix it. Just have to have a spare should that be an issue.
You'll need to create a OnePlus account and register your device. Should be there if you bought from them directly. Then open a ticket. Turn around time was like 10-15 days depending on the issue. I've had a good experience.
Experience was alright. Their repair center is in Texas so should be alright.
Related
My ASUS Nexus 2013 edition running 4.4 (and previously 4.3) randomly reboots while charging and idle. It does it at least once a day while display pictures in "DayDream" on my desk at work. I contacted Play Support and they had me factory restore and the problem continues. I contacted ASUS support and they created an RMA but I'll be without my tablet for 15 to 30 days (annoying). I'm considering just living with it like this till Google pushes a fix or trying to determine if it is a hardware issues.
Is anyone else experiencing this issue and finding a solution short of ASUS's awful support option?
Yes. I just created a thread about this last night: http://forum.xda-developers.com/showthread.php?t=2557666
It's happened to me twice now and I know someone else who had to get their Nexus 7 replaced under warranty a few weeks back because the same problem. I just got the tablet last night and I have about five weeks from the retailer that I purchased it from to return it.
when i was running 4.3 i have some random hangs (for a few seconds then works again normally) and unreproducible random reboots.
update to 4.4 (which is still use today) the random hangs disappeared, but the random reboots still happen sometimes.
here's hoping the 4.4.1 update fixes it. waiting for OTA or until my patience for it runs out.
Don't wait for a software fix. If your device is rebooting randomly it is likely a hardware problem, get it exchanged/RMA while you still can.
i would like to, but as i said i cannot reproduce it (and it rarely happens). hard to bring to service center and unable to show it on their face. what do you suggest about that?
Mine is rebooting randomly but sometimes it is juste once a week or two and sometimes it can reboot twice the same day. KitKat didn't fix it but I installed 4.4.1 yesterday... I will see if this issue is still there in the next days/weeks
Sent from my Nexus 7 using XDA Premium 4 mobile app
EDIT : first reboot on 4.4.1
I got mine in June and it was updated to 4.4 a couple weeks ago. It reboots randomly once or twice a week with no discernible pattern. Today I had an ebook reader (FB Reader) open and was in Chrome when it reset. The battery was above 95%. If it never got any worse I could live with it but I'm worried that it might get worse over time.
I am trying to register it on the ASUS site but it rejects the serial number from the "about tablet" screen. There is no sticker on the Nexus and I might have tossed out the box. Any suggestions? I have emailed Asus but don't know how their support is so I don't know when (or if) I'll get a response.
I was charging mine one day and it did it several times in a row, then I yelled at it and it stopped. The longer i've had it the less often it seems to happen though.
My device 16GB wifi has random reboot issue. It reboots so much time everyday.
I have done every possible way to solve my problem but no luck
Now in stock 4.3 (franco kernal) which gives less reboot than any other ROM.
1st i think, its a apps issue, soon i felt its not a app issue rather its a hardware issue. I have used 4.3, 4.4, 4.4.1, PA, CM, Slimbean, Slimkat, and many other roms and kernals , also i open back cover to solve reboot problem but no luck, reboot occurs as usual.
Also talk to google help center, give factory reset and they suggest me to send to RMA for replacement. I bought it by my cousin from US play store.
I am now outside of USA, so cant send to RMA now but i have cousin in usa who can help me to send it RMA.
Before doing that i want to know every details about RMA and how to send it from my cousin home? how much time would it take, Any cost for sending and receiving of the product (Any Courier charge)
Pls someone give details about RMA, I am kinda noob about that.....
lmacmil said:
I got mine in June and it was updated to 4.4 a couple weeks ago. It reboots randomly once or twice a week with no discernible pattern. Today I had an ebook reader (FB Reader) open and was in Chrome when it reset. The battery was above 95%. If it never got any worse I could live with it but I'm worried that it might get worse over time.
I am trying to register it on the ASUS site but it rejects the serial number from the "about tablet" screen. There is no sticker on the Nexus and I might have tossed out the box. Any suggestions? I have emailed Asus but don't know how their support is so I don't know when (or if) I'll get a response.
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Click to collapse
They use the MAC address of the wireless under wifi/advanced settings instead of a serial.
Ok this started last night, tablet has been working flawlessly for the last 6 months or more.
What happened was, I wasn't able to use the Internet. Just wasn't working. And every 20 seconds or so it would flash up at the bottom of the screen "connected to (my router)".
So I turned wifi off and on, which usually fixed connection issues, but didn't help. I also restarted router, even though my computer and my phone isn't having any issues.
So then I went to the wifi settings screen to see if there was any way to reset networks. What I saw was this:
If i turn wifi toggle on and watch the screen, it would scan for networks, find the list... Couple seconds pass... Then the toggle would switch itself off and back on! And then it would start looking and finding networks again, and then off and on, and etc etc.
I have tried a factory reset and cache reset.
I have also downloaded the 4.4.2 stock rom and installed using odin for a totally new install.
Still does it.
Any suggestions? Seems very strange. It's under warranty but it seems like an odd hardware fault, seems more like software but I dunno.
Help me xda, you're my only hope.
I've been searching the Internet all day trying to find someone else havin this problem... But I seem to be the only one. And noone seems to have any suggestions.
At the moment I'm having to consider a warranty dispute, but that means however many days/weeks without the tablet which I use on a daily basis.
Not ideal Samsung.
nirurin said:
I've been searching the Internet all day trying to find someone else havin this problem... But I seem to be the only one. And noone seems to have any suggestions.
At the moment I'm having to consider a warranty dispute, but that means however many days/weeks without the tablet which I use on a daily basis.
Not ideal Samsung.
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Click to collapse
Hey. I had the EXACT same problem. Even made a video of it and showed it to the service point personell. Turning on off on again and again, it also displays in the settings the switch just switches itself without any action of mine. It was a hardware defect. send it in and get a new one, better than being annoyed by it. Mine did it on a 5-10sec interval length...
Keks1234 said:
Hey. I had the EXACT same problem. Even made a video of it and showed it to the service point personell. Turning on off on again and again, it also displays in the settings the switch just switches itself without any action of mine. It was a hardware defect. send it in and get a new one, better than being annoyed by it. Mine did it on a 5-10sec interval length...
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Click to collapse
Yeh mines probably every 5-10 seconds...
So this is definitly a hardware fault? In which case I'll have to get in touch with john lewis and hope they will do an exchange in store. If it involves having to send it off to samsung and waiting for it..
Anyway thanks for replying to the question, shame it wasn't better news haha!
nirurin said:
Yeh mines probably every 5-10 seconds...
So this is definitly a hardware fault? In which case I'll have to get in touch with john lewis and hope they will do an exchange in store. If it involves having to send it off to samsung and waiting for it..
Anyway thanks for replying to the question, shame it wasn't better news haha!
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yeah sorry to be the one to tell you this is a faulty device but it seems like this unit ain't free of errors and there quality control is somewhat sketchy.
Which android version are you running? I am asking because I run kitkat and also have relatively ****ty battery life. I use it for university so I have the screen on and write notes during lectures. Usually it lasted 7-8hours but for about a week or two it now only lasts 4-5 hours of screen time which is really ****ty.
I read somewhere that this might be a motherboard issue and if it is it might be somewhat corellated to our wifi problem. In my case they replaced the wifi module and gave me back my "old" device but this is having bad battery life so I am thinking about sending it in (again). I did however root so I would have to make use of the warranty provided by the seller, not samsung itself, since my knox is tripped.
(in Germany the sellers also must provide 6months - 2 years of warranty and there was a judgement in Europe that rooting must not have any influence on wether your device still is under warranty or not. sadly this only applies to the warranty provided by the seller, not the manufacturer)
Is your BT on and are you connected to a 2.4 GHZ network?
If so, turn off BT
I get random WiFi disconnects and reconnects from 2.4 GHZ networks when BT is on but not connected. Though, Ive never noticed the wifi switch going off and on.
I am running 4.4.2 or whatever, kitkat anyway.
Bluetooth is off, I never use it on my tablet. I dunno what network type I'm running, might be N or might be B/G, but whatever it is it what it has been for months as I havent changed any router settings lately.
I have restarted the router twice already in case this was a network problem, but the network wouldn't cause the wifi to toggle off and on, it would just cause disconnects etc. Least I assume so. I may try this just in case but like I said the network type hasn't changed lately
John Lewis are saying they won't exchange it, it will have to be sent off to Samsung for "repair". Meaning I'll probably get sent back a refurbished second hand one with a dodgy light bleed screen, as I expect they have hundreds of those lying around now.
Oh and it'll be up to 28 days. For a premium and expensive device that's less than 6 months old this just isn't good enough.
nirurin said:
John Lewis are saying they won't exchange it, it will have to be sent off to Samsung for "repair". Meaning I'll probably get sent back a refurbished second hand one with a dodgy light bleed screen, as I expect they have hundreds of those lying around now.
Oh and it'll be up to 28 days. For a premium and expensive device that's less than 6 months old this just isn't good enough.
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Click to collapse
I had mine replaced as well but dont remember wether I got a new one or just my old one repaired... should have written down the IMEI I guess :-/
you're from Bristol, don't the EU rights apply there? If so your retailer should be obliged to replace or repair the device.
http://forum.xda-developers.com/showthread.php?t=1998801
Anyways my replacement was done through Samsung and it took 6 days. But then again idk differences between UK and Germany...
So after using the NOTE4 for 6 months and the latest lollipop updates just completely ruining my Smartphone experience, I started searching for my next phone. Fastest I've started looking for another phone on any smartphone I've owned.
Not wanting to dish out another $600 immediately, I took my NOTE4 to ATT repair center and after two trips, had my device replaced.
and I must say.. the new NOTE4 seems faster, has ZERO gps issues (locks in under 2 seconds). Car tracks smooth under Google Maps instead of jumping and getting stuck. And placed that I use to get really bad download speeds are now much better.
If you have issues with update and been having problem with GPS.. go get your phone swapped.
Several on this site have swapped our device multiple times over GPS issues and had just as bad a problem with the new one.
i'm thinking to do the same thing. Were they aware of this issue or they were surprised to hear that? What tests did they run to confirm you had malfunctioning device? Did you get temporary replacement for time your phone was in shop?
Guess this happens randomly, cause i have my Note 4 since it first came out and upgraded to Lollipop ? and have 0 issues.
Running On New Deadly Venom Note 4 v3.0
First time i went in they said they'll "FACTORY FLASH" the device to the latest Lollipop update. said sometimes the update over the air gets all messed up. so I let them.. tried it for 2 weeks only to see that it was behaving the exact same.
I use GPS all the time for work and the problem I had was when I would stop at the light, the GPS position would be stuck for 30sec to a min after I left that intersection. Made the GPS useless.
So I just went in.. same complaint.. they had log of what they did before.. and just said "we'll give you a replacement device."
I had them flash it to latest lollipop firmware and I haven't had issue since. Granted.. It's not as good as 4.4.4 GPS.. but it's workable.
and I'm only out of $8 bucks for the glass screen protector.
I may ODIN it back to 4.4.4 to test the temp root, but at least i know that my phone is good with 5.1.
Venom.. I got the NOTE4 on week of of release.. possible that mine was a earlier hardware with issues? can't be sure.. but I'm happy again with my NOTE4.
Waze GPS lost when static
Hello all,
My problem is that my GPS signal gets lost when I am stopped at a traffic light...
Has anyone else got this problem?
I have a release day Note 4 as well. My GPS sometimes loses signal when nothing is blocking it such as trees, tunnels, etc.
I bought an HTC 10 recently and have had it for about 5 days. I was very happy with it up until today. I went out on a motorcycle ride and the camera no longer wants to focus. It keeps trying and only vibrates and buzzes. It looks like this is a common issue with HTC phones.
The camera worked fine the first half of the trip because I used it without any issues. I noticed the problem after trying to use it again after I got home.
Is this a hardware issue that requires phone replacement?
I'm honestly very disappointed that this happened. I put over 10,000 motorcycle miles on my Motorola last year and never had a single issue. I'm probably just going to return the phone and get something else.
I bought an unlocked version and had to flash the Verizon radios in order to get the phone to work. Will this be a problem if I return the phone? Do I need to flash the stock ROMS and revert back to S-ON?
UPDATE
So I performed a factory reset and tried different camera apps and still had the same issue this morning. I just went to scan the QR code for WhatsApp Web and noticed no issue. I tried the camera and now it works again.
The only thing that I changed today was re-installing Spotify for my drive home. When I originally opened the app it said there was no storage space. I re-installed it and got it working again.
I highly doubt it's related. I'll take the phone out for another test drive on the bike and see if I get the same issue.
Hi guys,
I bought my Mi 9SE some months ago. Everything was good, but since like two months ago my phone signal dropped to 0. The phone was unable to connect, and it wasn't a problem of APN or SIM because i tried another SIMs and the problem persists. Suddendly, one day the signal started to work again a few hours, and then go off again. Sometimes it works for days, even a week, and then drop to 0 again hours or days. But after that, Wifi started to malfunction too, like it was forcibly disabled. I can't start wifi, and if i try the phone freezes a few seconds.
The weird thing is that those two problems happens like randomly: for example, if i keep the phone on standby for a few hours, wifi start to work again, but if i use it again, it fails again after some use. Same goes to phone signal, some days it works and the suddendly stop functionaning.
I sended to Xiaomi already and they send it back to me because they coulnd't find a problem (Because the problem just happens randomly i suppose).
I don't know what to do, so i'm thinking on unlock bootloader and install a rom. What do you think? I will put here two videos of my phone that shows the problem:
https://drive.google.com/open?id=1gY8FqJWV_RwDR2u-KQHYU-pHt2d6yEXa
Thanks.
Hi,
I would suggest to try a different ROM. The wifi issue you have (saw the video) is generally related to wifi drivers. Now i can't say why your driver is malfunctioning without logs, especially for a stock ROM...
Good luck!
@ch4mi: wouldn't do so, because it seems to be a hardware problem and with unlocked BL you open an escape door denying service. Maybe it's caused by an antenna loosing connection by temperature. So switch it off overnight for a definite begin state, boot and look, whether the bug occurs after a certain time. Repeat it 2times. Then send it back to service with this information.
Thanks for your replys people!
I don't know if i can trust with Xiaomi Service. I already sended it like i said, and they said to me that the phone was perfect, and charged me 25€ for shipping costs... I writted to them again saying that the phone was still malfunctionating, but the only said to me that they will proceed like always, check phone and if they don't find any issue, i will pay again 25€ for shipping costs... That's why i'm thinking of change ROM.
@ch4mi: the shipping costs are mean indeed. I hoped they would be willing to repair - then such a clue would have been usefull.
Ok guys, i will send it to the Xiaomi service again, with some videos proving the issues. Thanks for your tips!