After 6 months of use, my NOTE4 starting lagging and slow download and GPS issues - AT&T Samsung Galaxy Note 4

So after using the NOTE4 for 6 months and the latest lollipop updates just completely ruining my Smartphone experience, I started searching for my next phone. Fastest I've started looking for another phone on any smartphone I've owned.
Not wanting to dish out another $600 immediately, I took my NOTE4 to ATT repair center and after two trips, had my device replaced.
and I must say.. the new NOTE4 seems faster, has ZERO gps issues (locks in under 2 seconds). Car tracks smooth under Google Maps instead of jumping and getting stuck. And placed that I use to get really bad download speeds are now much better.
If you have issues with update and been having problem with GPS.. go get your phone swapped.

Several on this site have swapped our device multiple times over GPS issues and had just as bad a problem with the new one.

i'm thinking to do the same thing. Were they aware of this issue or they were surprised to hear that? What tests did they run to confirm you had malfunctioning device? Did you get temporary replacement for time your phone was in shop?

Guess this happens randomly, cause i have my Note 4 since it first came out and upgraded to Lollipop ? and have 0 issues.
Running On New Deadly Venom Note 4 v3.0

First time i went in they said they'll "FACTORY FLASH" the device to the latest Lollipop update. said sometimes the update over the air gets all messed up. so I let them.. tried it for 2 weeks only to see that it was behaving the exact same.
I use GPS all the time for work and the problem I had was when I would stop at the light, the GPS position would be stuck for 30sec to a min after I left that intersection. Made the GPS useless.
So I just went in.. same complaint.. they had log of what they did before.. and just said "we'll give you a replacement device."
I had them flash it to latest lollipop firmware and I haven't had issue since. Granted.. It's not as good as 4.4.4 GPS.. but it's workable.
and I'm only out of $8 bucks for the glass screen protector.
I may ODIN it back to 4.4.4 to test the temp root, but at least i know that my phone is good with 5.1.
Venom.. I got the NOTE4 on week of of release.. possible that mine was a earlier hardware with issues? can't be sure.. but I'm happy again with my NOTE4.

Waze GPS lost when static
Hello all,
My problem is that my GPS signal gets lost when I am stopped at a traffic light...
Has anyone else got this problem?

I have a release day Note 4 as well. My GPS sometimes loses signal when nothing is blocking it such as trees, tunnels, etc.

Related

[Q] Evo randomly reboots to white screen and vibrates 5 times?

Can anybody help me out with this? I've already searched but haven't found a clear cut answer on what to do.
For a while, I've had random events that cause my HTC Evo (running the latest stable release of CM7) cause my phone to suddenly show the "HTC Evo 4G" white screen, then go black and vibrate 5 times while having the green LED on, which never lets me do anything until I pull the battery out and start it up again. It used to only happen when I did specific things, like whenever I tried using Google Goggles at the store (and had to go through all the trouble of disassembling my 3 layer protective case just to pull the battery again). It even happened again yesterday when I was trying to use Goggles on a specific item, but it has happened before in other events since then, like when I was browsing my phone's running applications menu, or even one time when I was simply browsing the internet on it.
I've been taking steps to try and fix it, but I think it's been getting worse. I tried downloading CM7 and Google Apps again to flash on the phone to see if it fixed anything. I tried doing this again, but clearing the data and cache this time. I tried flashing the latest CM Recovery (since I stayed with 2.5.x.x for as long as I could remember), and I'm pretty sure it's gotten worse. There's points where I get to the CM7 boot animation and the phone then does the white screen and five vibrates again, and just a moment ago when I was sure I finally solved it after clearing data and cache, while filling out my Google account info, it happened again and I was greeted once again by that horrendous white screen and the five vibrates.
Now I don't know what to do. I still have S-OFF, but I have no plans to unroot. Can anybody think of suggestions? I've already tried Googling and haven't gotten anything useful enough to help me so far.
EDIT: I guessed it would help if I was a bit more specific. This started happening about two or three weeks ago after I tried using Goggles for the first time in ages. Since then, I've had this issue coming back over and over. It also puzzles me how Goggles usually works completely fine when I'm at home but causes the phone to go black and vibrates 5 times whenever I'm at a store.
Also, right now, I re-downloaded CM7 and Gapps from the CM mirrors instead of simply reusing the ones that ClockworkMod had saved for me already. I hope this somehow makes a difference.
Also, last edit, if I manage to solve this somehow, I'm going to definitely post the answer to what I did in case anybody else out there is having the same issue.
EDIT 2: Welp, re-downloading CM7 and flashing again didn't do anything to fix the problem. I'm going to try another ROM to see if the problem persists. I really want to stay with CM7, though.
Did you wipe everything? Cache and so on ect....?
I wiped everything and I'm still having the issue.
I also caved and I'm going to unroot because the retards over at the Sprint repair center refuse to look at it otherwise. I got my hopes up after hearing on places like XDA or the CM forums about how Sprint didn't care about rooted phones, but I guess the Sprint guys in my area do. I'm currently downloading unrevoked forever son and PC36IMG right now.
I'm just hoping I can get a new Evo after this, because there's a chance I could lose root forever after doing this. But I'm so certain it's a hardware problem.
SirSigma said:
I wiped everything and I'm still having the issue.
I also caved and I'm going to unroot because the retards over at the Sprint repair center refuse to look at it otherwise. I got my hopes up after hearing on places like XDA or the CM forums about how Sprint didn't care about rooted phones, but I guess the Sprint guys in my area do. I'm currently downloading unrevoked forever son and PC36IMG right now.
I'm just hoping I can get a new Evo after this, because there's a chance I could lose root forever after doing this. But I'm so certain it's a hardware problem.
Click to expand...
Click to collapse
Why would you lose root "for ever"?
Just curious ....
Sent From The Tree House Out Back!
I had the same exact issue with my Evo over the past 2 weeks. But I never use Goggles and run MIUI pretty much exclusively. I was never able to fix it and it just got worse. I unrooted and still have the same problems.
I notice it happens on 3g data, I can't remember when it happened on wifi.
I am selling mine back to Sprint tmrw and using my upgrade to get the Nexus S for$50. Then hoping the Evo 3D comes out within 30 days.
Sent from my PC36100 using XDA Premium App
I took it back to Sprint today, and after being treated like a second class citizen for rooting over and over, they managed to somehow fix the random reboots, but have initiated the OTA update for me. Now I'm sitting here with it and it's asking if I should install it now or later.
I'm hesitant because I tried to unroot earlier, and since then, the technician at Sprint said that it wasn't really unrooted or something (I remembered using unrevoked forever last year when I rooted). I'm scared that maybe I'll lose my chance at being able to root again if I accept the update or not. I'm also scared if I won't be able to get full root from here.
EDIT: SON OF A *****. I can't believe this. I applied the OTA update like a good boy and everything, and then the phone starts boot looping randomly again. This is the last straw. I'm going to go back to Sprint tomorrow and be more in-your-face about this problem. I'm through letting them treat me like **** just because I rooted my phone once.
I have a similar problem.....
My problem is random. My phone will go into constant reboot mode until I pull the battery out for 10 minutes. Just pulling the battery and putting it back does not help.
I also noticed that I am losing GPS signal occasionally. It is random too. The GPS will come on and work for about 5 minutes then just lock up. I have to reboot to get it working again and there is no rhyme or reason as to when it will stick (or wont) or how long it will last. It may work for 3 days and then not work a lick for 3 days.
The local Sprint store replaced the back red portion of my phone (the part with the camera lens and kickstand) stating it was an GPS antenna problem. I got 30 secs outside the store and tried the GPS....same problem. I went back into the store and showed them and they tried to convince me I needed AGPS on as well. AGPS always worked but is not as accurate as the satellite GPS. The repair shop refused to do more or order a replacement. I just got scammed out of $35.00 cause nothing is fixed.
I got so pissed, I called Sprint. They were terrific. They refunded the $35.00 the repair center charged me of the repair (the rip-off repair) and agreed to send a replacement phone. Awaiting arrival of the replacement but they are back ordered...so, maybe, I'll get a new phone instead of a refurb.
Long story short...I don't know what is causing your reboots. Mine could not be solved by software changes. My phone was rock solid until around a month ago. Then the GPS dropouts and reboots became more frequent until they became unlivable. I think you have a bad device and would seek replacement.
I had the same problem with mine about a month ago. It happened once about a month before that and then a month ago started happening a lot. I finally narrowed it down to how "hot" it was (body temperature in this case). So basically any time that I was in the car it happened. I was able to unroot (you have to make sure you to s-off on) and put a stock rom on it, and take it in with it happening. They took it for an hour and said they had not seen any issues. I finally convinced them and the replaced it with a refurb. I'm okay as long as it works, but it makes me wonder what happened. When I first got it I used fresh for about a week and then went to CM and was on it the rest of the time. I used an SBC kernel starting around the same time and am thinking maybe that had something to do with it... Just as a precaution I'm staying away from SBC kernels.
If I were you I would just go to the store and get a replacement if you can otherwise if it's like mine you won't be able to count on it working...
Good luck

[Q] Galaxy S2 Wifi and Bluetooth problems.

Hi everyone!
I recently got a t-mobile galaxy s2. After having it for a week, I rooted it and tried different roms. The last rom that I installed on it was an alpha version of cyanogenmod 9. Everything was working perfectly for a few days and then I started having problems.
The problems are with my wifi and bluetooth, they wouldn't turn on. When wifi did turn on, the phone slowed down and then turned off after a few mins. Thinking this was a cause of rooting, I decided to go back to stock. I wiped everything, formatted the internal sd card, cleared all caches and completely restored everything to stock using odin and the problem won't go away.
Now I'm running stock touchwiz gingerbread rom and when I turn on wifi, it just says "error". I was only able to get it going once and thats when the phone got extremely slow and turned off.
Also it seems like everytime the phone turns off from wifi, the battery looses like 7-10% and it gets really hot.
Here are my questions,
Is this a hardware problem?
I don't have warranty because I bought it from another person. Can I send it out for a warranty repair somehow?
Thanks in advance.
I had the Wifi error also, had to send it in for repair. Make sure you Odin everything back to stock
Sent from my SGH-T989 using xda premium
Thanks for replying.
Did your phone freeze and restart as well?
I called up samsung and they asked me to ship the phone..sent me a shipping label and etc. The problem is, I bought this phone from someone on craigslist. Will I need a receipt? So far it seems like they want me to ship just the phone.
Also I went back to stock completely with odin, do I need to do this as well?
http://forum.xda-developers.com/showthread.php?t=1578184
[Flashable] Odin/Flash-Counter Reset SGH-T989D (Telus) and SGH-T989 (Tmo)
edit: Forgot to add, how can I check if my phone is good to go for warranty repairs?
edit2: Ok I did some research and figured it out. Will update when I get the phone back
Same here...
Problem started with Bluetooth (dont remember which ROM) but I dont use wifi often so I dont know if it started at the same time. Then I switch from ROM to ROM for awhile... now my phone is kinda messed up.
I had the same problem as you, one of the phone which had a very bad battery life did not put the bluetooth to sleep and the phone got pretty hot. Something similar must have happenned to the wifi (same IC maybe?)
I think the IC is now messed up because I returned to stock, (recovery and all) did it 3 times, tried stock ICS stock GB. Then for no reason yesterday, Yay wifi working again, and bluetooth.. but by the end of the day, dead again !
So I get stuck with a wifi that can't turn on/off and a bluetooth that works when it want to...
I even tried messing with my /efs (everything was fine... I think...)
My Wifi & bluetooth MAC address are "unavailable" so I guess it's back to Samsung...
I saw some people complaining about this problem and saying Samsung products are not good... I must say that I owuld not have this problem if I stayed stock... like when I rooted my HTC desire and the "flashlight" turned on and burnt the LED... not HTC's fault... anyway anyone have another dea to try ?
---------- Post added at 03:08 PM ---------- Previous post was at 03:01 PM ----------
Also,
I read like hundreds differents forums about this issue... most if not all of them ended sending their phone to Sammy...
Some did not search very hard for a solution but still. Many have reported that Sammy changed the motherboard, so I guess it's not all our fault ?
Hi has anyone noticed issues with bluetooth headset keep getting disconnected every 2 mins after this ics update? i have Voyager pro HD which was working fine on GB and problem started after this update.
syedfaz26 said:
Hi has anyone noticed issues with bluetooth headset keep getting disconnected every 2 mins after this ics update? i have Voyager pro HD which was working fine on GB and problem started after this update.
Click to expand...
Click to collapse
Yes but it could be all related to my othe rproblems, so...
Bluetooth lost Galaxy s2 ics
I am loosing every 2 min about bluetooth since my update to ICS
Has anyone ever fixed this problem? I have been having the same problem for about a year now and I can't seem to find a solution.
I had this start with my phone around December 2012. It only affected Bluetooth, so I didn't worry too much as I don't use Bluetooth. Then my Wi-Fi started copping out about a month ago. I did some research, and it looks like it's hardware related.
I have an extended warranty that I've paid into every month since I bought it (December 2011). I called the warranty company up, and because it was out of manufacturer's warranty, I had to drop $150 on a new phone. I also spent close to an hour trying to explain to them that I had done nothing wrong to the phone. Apparently, it is in the same category as it being stolen or broken. I was so choked. I've babied this phone like crazy, in fact, it still has the protective cover you find on it when you open it fresh out of the box (I just cut off the tab). I was livid.
Well, my amazing wife ended up calling Samsung directly. The call lasted 5 minutes and they didn't even question the integrity of the phone (other than what I did to fix it and the problem itself). The representative said that because we had never called them before, they would replace it for us, free of charge. I question that they might know there is a defect that happens as this isn't a one-off, but I'm very satisfied with their service. I'll be
If you can produce your original receipt, call Samsung. They should do the same thing for you as they're doing for me. Ironically enough, I'm reverting everything back to stock and backing everything up and happened to see your post.
Hope this helps and good luck.
So just a bit of a bump/update:
I sent my phone in to be repaired (honored by Samsung) and once I got it back, it worked for a while. Shortly thereafter, it started acting up again. I noticed on the sheet showing what they did for service, was apparently doing a re-flash of the original ROM and a factory reset.
Funny thing is, I used a branded TELUS ROM that wasn't exactly stock. If you pressed and held the power button, it would automatically restart... which I found fishy. I saw that this was the exact same ROM that I had put on there once I got it back, so I doubt any flashing took place. All that was done was that factory reset.
Now, to the credit of the factory reset, it worked for a brief while, but ended up with the same issue.
I'm in the midst of doing some diagnostics, but I'm not familiar with logcat. I'm back to the latest PAC build as no other ROM made a difference. I'm going to tinker for a few more days, but I'm pretty sure I'm back to square one.

[Q] Random Reboots

My ASUS Nexus 2013 edition running 4.4 (and previously 4.3) randomly reboots while charging and idle. It does it at least once a day while display pictures in "DayDream" on my desk at work. I contacted Play Support and they had me factory restore and the problem continues. I contacted ASUS support and they created an RMA but I'll be without my tablet for 15 to 30 days (annoying). I'm considering just living with it like this till Google pushes a fix or trying to determine if it is a hardware issues.
Is anyone else experiencing this issue and finding a solution short of ASUS's awful support option?
Yes. I just created a thread about this last night: http://forum.xda-developers.com/showthread.php?t=2557666
It's happened to me twice now and I know someone else who had to get their Nexus 7 replaced under warranty a few weeks back because the same problem. I just got the tablet last night and I have about five weeks from the retailer that I purchased it from to return it.
when i was running 4.3 i have some random hangs (for a few seconds then works again normally) and unreproducible random reboots.
update to 4.4 (which is still use today) the random hangs disappeared, but the random reboots still happen sometimes.
here's hoping the 4.4.1 update fixes it. waiting for OTA or until my patience for it runs out.
Don't wait for a software fix. If your device is rebooting randomly it is likely a hardware problem, get it exchanged/RMA while you still can.
i would like to, but as i said i cannot reproduce it (and it rarely happens). hard to bring to service center and unable to show it on their face. what do you suggest about that?
Mine is rebooting randomly but sometimes it is juste once a week or two and sometimes it can reboot twice the same day. KitKat didn't fix it but I installed 4.4.1 yesterday... I will see if this issue is still there in the next days/weeks
Sent from my Nexus 7 using XDA Premium 4 mobile app
EDIT : first reboot on 4.4.1
I got mine in June and it was updated to 4.4 a couple weeks ago. It reboots randomly once or twice a week with no discernible pattern. Today I had an ebook reader (FB Reader) open and was in Chrome when it reset. The battery was above 95%. If it never got any worse I could live with it but I'm worried that it might get worse over time.
I am trying to register it on the ASUS site but it rejects the serial number from the "about tablet" screen. There is no sticker on the Nexus and I might have tossed out the box. Any suggestions? I have emailed Asus but don't know how their support is so I don't know when (or if) I'll get a response.
I was charging mine one day and it did it several times in a row, then I yelled at it and it stopped. The longer i've had it the less often it seems to happen though.
My device 16GB wifi has random reboot issue. It reboots so much time everyday.
I have done every possible way to solve my problem but no luck
Now in stock 4.3 (franco kernal) which gives less reboot than any other ROM.
1st i think, its a apps issue, soon i felt its not a app issue rather its a hardware issue. I have used 4.3, 4.4, 4.4.1, PA, CM, Slimbean, Slimkat, and many other roms and kernals , also i open back cover to solve reboot problem but no luck, reboot occurs as usual.
Also talk to google help center, give factory reset and they suggest me to send to RMA for replacement. I bought it by my cousin from US play store.
I am now outside of USA, so cant send to RMA now but i have cousin in usa who can help me to send it RMA.
Before doing that i want to know every details about RMA and how to send it from my cousin home? how much time would it take, Any cost for sending and receiving of the product (Any Courier charge)
Pls someone give details about RMA, I am kinda noob about that.....
lmacmil said:
I got mine in June and it was updated to 4.4 a couple weeks ago. It reboots randomly once or twice a week with no discernible pattern. Today I had an ebook reader (FB Reader) open and was in Chrome when it reset. The battery was above 95%. If it never got any worse I could live with it but I'm worried that it might get worse over time.
I am trying to register it on the ASUS site but it rejects the serial number from the "about tablet" screen. There is no sticker on the Nexus and I might have tossed out the box. Any suggestions? I have emailed Asus but don't know how their support is so I don't know when (or if) I'll get a response.
Click to expand...
Click to collapse
They use the MAC address of the wireless under wifi/advanced settings instead of a serial.

phone random reboot=know hardware problem

Hello xda friends,
Got my note 4 Friday and my phone was randomly rebooting. TouchWiz would also lock up and either stop responding or would reboot. I called Samsung support because AT&T reps don't know anything. I was told the issue was hardware and that's it's a known issue. I was instructed to take my phone back for a replacement.
I asked why there has been no formal announcement yet and they said one should be coming soon. So if you're having this problem return your phone as soon as possible.
Hope this helps some of you guys.
My phone hasn't rebooted once since Thursday, but thanks for the info. It should help a lot of people that will still be within their return/exchange window.
WizeGuyDezignz said:
My phone hasn't rebooted once since Thursday, but thanks for the info. It should help a lot of people that will still be within their return/exchange window.
Click to expand...
Click to collapse
My phone had a nasty lockup and reboot shortly after i changed it from dalvik to ART. Switched back and it's been running flawlessly since.
This happened to me a couple of times. I called Samsung and they had no idea and said I was the first to call about it. I don't think it's a big issue and I think it's touch wiz.
Happened on my first phone. Random lock ups and reboots. Got worse on the third day. Then I realized that is actually is a lot worse when playing games. Kingdom Rush Frontiers for example never worked. Kingdom Rush locked the phone very frequently. Listening to spotify for an hour or so caused lockups or reboots. I exchanged it at the AT&T store. The new one has been flawless so far. I highly recommend exhanging it.
This could all be the sign of a hardware fault in the individual unit. These things happen to every phone. There are not any wide spead reports of it being an issue with the note 4. You got a lemon. Either get some sugar and make something of it, or do the exchange (thats what warranties are for.)
stu5797 said:
This happened to me a couple of times. I called Samsung and they had no idea and said I was the first to call about it. I don't think it's a big issue and I think it's touch wiz.
Click to expand...
Click to collapse
Omar or whatever the Samsung tech guy I spoke to said that I wasn't the first person to call and to return the phone. Don't know why he would tell me that :/
mdemirha said:
Happened on my first phone. Random lock ups and reboots. Got worse on the third day. Then I realized that is actually is a lot worse when playing games. Kingdom Rush Frontiers for example never worked. Kingdom Rush locked the phone very frequently. Listening to spotify for an hour or so caused lockups or reboots. I exchanged it at the AT&T store. The new one has been flawless so far. I highly recommend exhanging it.
Click to expand...
Click to collapse
Yeah I just got home with my new one. I could tell immediately how much smoother my phone was running compared to the previous one. They did a side by side at the att store and they were like "wtf. That should be faster".
boufa said:
This could all be the sign of a hardware fault in the individual unit. These things happen to every phone. There are not any wide spead reports of it being an issue with the note 4. You got a lemon. Either get some sugar and make something of it, or do the exchange (thats what warranties are for.)
Click to expand...
Click to collapse
I'm just reporting what I was told. Figured maybe I'm not the only one with an extremely slow phone, lockups, or random reboots on a brand new phone. Things like that should happen. Samsung acknowledged the issues, told me it's a know issue and to return it as soon as I can.
Random reboot, dropped calls, wi-fi freezing...
Same here:
AT&T Note 4 purchased on Oct 18.
Random reboots (a few times a day), dropping calls with "No network available" for about 20 seconds thereafter (a few times a day). Wireless network stops working with no way to reactivate (greyed out control), only a reboot fixes it. "Fixed" that one by disabling "smart network switch". Called AT&T: no info about problems.
Giving it a few more days but will most likely return for an exchange (they don't have them in stock...).
etf said:
Same here:
AT&T Note 4 purchased on Oct 18.
Random reboots (a few times a day), dropping calls with "No network available" for about 20 seconds thereafter (a few times a day). Wireless network stops working with no way to reactivate (greyed out control), only a reboot fixes it. "Fixed" that one by disabling "smart network switch". Called AT&T: no info about problems.
Giving it a few more days but will most likely return for an exchange (they don't have them in stock...).
Click to expand...
Click to collapse
The AT&T note 4's seem to have the most issues ....maybe it's the bloatware
Personally, ive owned every galaxy device that AT&T has offered, and EVERY one of them has had random reboots. I just assume its a samsung issue, for the most part i never notice becuase it doesnt typically happen when im using it. I typically only know when i pick it up and its wanting my password for decrypting my device.
I got a note 4 yesterday as well and everything your phone has mine is doing. I am getting a new one as well.
I have somewhat similar issue on my Galaxy Note 4 SM-N910C
http://forum.xda-developers.com/showpost.php?p=58094575&postcount=1852
my first one had random reboots... my second note 4 didnt' have a random reboot once in 8 weeks I've owned it.
I struggled with random reboots (like 5-10 times a day) of my N910A unit! I bought it from Swappa and I thought that Power Button is broken! That happened to my Galaxy S3 T999 (TMo's) long time ago and I had to replace the motherboard! But just regular cache wiping on my Note 4 from Android recovery fixed the issue, no more random reboots!

Would You RMA?

I'm wondering what to do, should I sent it in for repair? I've had it about a month. Since day 1 I've noticed a few issues. First Bluetooth has been terrible and would disconnect from my car. Well would say connected but would start playing over phone speakers. Also when using GPS apps such as Google Maps the phone would restart. Also I keep getting GPS signal lost over and over in both Google Maps and Pokémon Go. I tried reinstalling different versions of of Oxygen and they help for a few hours but then the issues start up again. I've also tried CM 13 and the issue still persists. I have ordered a shipping label from One Plus. I know RMA is a nightmare but do you think I should do it? What will they do when they get the phone?
got sensors problem, no proximity, compass, camera started to lag. reflashed stock rom, still the same. ordered rma, today checked at Arvato, they replaced motherboard and sended back phone to me. it was repaired in Germany, tooked 4 work days till dispatch. If your phone isn't 15 days old from purchase, i recommend to get replacement instead of repair. Good luck
Unfortunately it's been more then 15 days. Thanks for the info though. I was wondering what the process was. I just don't know what else I could do to fix it other then send it in.
I also have issues from time to time with bluetooth. I'm currently on CM btw. If I connect my phone to my car, it shows connected and also the bluetooth volume is available but it does not play music at all.I have to reboot and everything is fine but I found also a workaround. If I start playing music before connecting it worked 100% of the time... Very strange... My GPS disconnects didn't went to zero with cm but it's a lot better. With OOS I had disconnects like every 15 min and with CM randomly every few days.
Do you have another device you are ok with using if your phone is off to RMA for a week or more?
Support is pretty good they'll fix it. Just have to have a spare should that be an issue.
You'll need to create a OnePlus account and register your device. Should be there if you bought from them directly. Then open a ticket. Turn around time was like 10-15 days depending on the issue. I've had a good experience.
Experience was alright. Their repair center is in Texas so should be alright.

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