[Q] Random Reboots - Nexus 7 (2013) Q&A

My ASUS Nexus 2013 edition running 4.4 (and previously 4.3) randomly reboots while charging and idle. It does it at least once a day while display pictures in "DayDream" on my desk at work. I contacted Play Support and they had me factory restore and the problem continues. I contacted ASUS support and they created an RMA but I'll be without my tablet for 15 to 30 days (annoying). I'm considering just living with it like this till Google pushes a fix or trying to determine if it is a hardware issues.
Is anyone else experiencing this issue and finding a solution short of ASUS's awful support option?

Yes. I just created a thread about this last night: http://forum.xda-developers.com/showthread.php?t=2557666
It's happened to me twice now and I know someone else who had to get their Nexus 7 replaced under warranty a few weeks back because the same problem. I just got the tablet last night and I have about five weeks from the retailer that I purchased it from to return it.

when i was running 4.3 i have some random hangs (for a few seconds then works again normally) and unreproducible random reboots.
update to 4.4 (which is still use today) the random hangs disappeared, but the random reboots still happen sometimes.
here's hoping the 4.4.1 update fixes it. waiting for OTA or until my patience for it runs out.

Don't wait for a software fix. If your device is rebooting randomly it is likely a hardware problem, get it exchanged/RMA while you still can.

i would like to, but as i said i cannot reproduce it (and it rarely happens). hard to bring to service center and unable to show it on their face. what do you suggest about that?

Mine is rebooting randomly but sometimes it is juste once a week or two and sometimes it can reboot twice the same day. KitKat didn't fix it but I installed 4.4.1 yesterday... I will see if this issue is still there in the next days/weeks
Sent from my Nexus 7 using XDA Premium 4 mobile app
EDIT : first reboot on 4.4.1

I got mine in June and it was updated to 4.4 a couple weeks ago. It reboots randomly once or twice a week with no discernible pattern. Today I had an ebook reader (FB Reader) open and was in Chrome when it reset. The battery was above 95%. If it never got any worse I could live with it but I'm worried that it might get worse over time.
I am trying to register it on the ASUS site but it rejects the serial number from the "about tablet" screen. There is no sticker on the Nexus and I might have tossed out the box. Any suggestions? I have emailed Asus but don't know how their support is so I don't know when (or if) I'll get a response.

I was charging mine one day and it did it several times in a row, then I yelled at it and it stopped. The longer i've had it the less often it seems to happen though.

My device 16GB wifi has random reboot issue. It reboots so much time everyday.
I have done every possible way to solve my problem but no luck
Now in stock 4.3 (franco kernal) which gives less reboot than any other ROM.
1st i think, its a apps issue, soon i felt its not a app issue rather its a hardware issue. I have used 4.3, 4.4, 4.4.1, PA, CM, Slimbean, Slimkat, and many other roms and kernals , also i open back cover to solve reboot problem but no luck, reboot occurs as usual.
Also talk to google help center, give factory reset and they suggest me to send to RMA for replacement. I bought it by my cousin from US play store.
I am now outside of USA, so cant send to RMA now but i have cousin in usa who can help me to send it RMA.
Before doing that i want to know every details about RMA and how to send it from my cousin home? how much time would it take, Any cost for sending and receiving of the product (Any Courier charge)
Pls someone give details about RMA, I am kinda noob about that.....

lmacmil said:
I got mine in June and it was updated to 4.4 a couple weeks ago. It reboots randomly once or twice a week with no discernible pattern. Today I had an ebook reader (FB Reader) open and was in Chrome when it reset. The battery was above 95%. If it never got any worse I could live with it but I'm worried that it might get worse over time.
I am trying to register it on the ASUS site but it rejects the serial number from the "about tablet" screen. There is no sticker on the Nexus and I might have tossed out the box. Any suggestions? I have emailed Asus but don't know how their support is so I don't know when (or if) I'll get a response.
Click to expand...
Click to collapse
They use the MAC address of the wireless under wifi/advanced settings instead of a serial.

Related

[Q] Evo randomly reboots to white screen and vibrates 5 times?

Can anybody help me out with this? I've already searched but haven't found a clear cut answer on what to do.
For a while, I've had random events that cause my HTC Evo (running the latest stable release of CM7) cause my phone to suddenly show the "HTC Evo 4G" white screen, then go black and vibrate 5 times while having the green LED on, which never lets me do anything until I pull the battery out and start it up again. It used to only happen when I did specific things, like whenever I tried using Google Goggles at the store (and had to go through all the trouble of disassembling my 3 layer protective case just to pull the battery again). It even happened again yesterday when I was trying to use Goggles on a specific item, but it has happened before in other events since then, like when I was browsing my phone's running applications menu, or even one time when I was simply browsing the internet on it.
I've been taking steps to try and fix it, but I think it's been getting worse. I tried downloading CM7 and Google Apps again to flash on the phone to see if it fixed anything. I tried doing this again, but clearing the data and cache this time. I tried flashing the latest CM Recovery (since I stayed with 2.5.x.x for as long as I could remember), and I'm pretty sure it's gotten worse. There's points where I get to the CM7 boot animation and the phone then does the white screen and five vibrates again, and just a moment ago when I was sure I finally solved it after clearing data and cache, while filling out my Google account info, it happened again and I was greeted once again by that horrendous white screen and the five vibrates.
Now I don't know what to do. I still have S-OFF, but I have no plans to unroot. Can anybody think of suggestions? I've already tried Googling and haven't gotten anything useful enough to help me so far.
EDIT: I guessed it would help if I was a bit more specific. This started happening about two or three weeks ago after I tried using Goggles for the first time in ages. Since then, I've had this issue coming back over and over. It also puzzles me how Goggles usually works completely fine when I'm at home but causes the phone to go black and vibrates 5 times whenever I'm at a store.
Also, right now, I re-downloaded CM7 and Gapps from the CM mirrors instead of simply reusing the ones that ClockworkMod had saved for me already. I hope this somehow makes a difference.
Also, last edit, if I manage to solve this somehow, I'm going to definitely post the answer to what I did in case anybody else out there is having the same issue.
EDIT 2: Welp, re-downloading CM7 and flashing again didn't do anything to fix the problem. I'm going to try another ROM to see if the problem persists. I really want to stay with CM7, though.
Did you wipe everything? Cache and so on ect....?
I wiped everything and I'm still having the issue.
I also caved and I'm going to unroot because the retards over at the Sprint repair center refuse to look at it otherwise. I got my hopes up after hearing on places like XDA or the CM forums about how Sprint didn't care about rooted phones, but I guess the Sprint guys in my area do. I'm currently downloading unrevoked forever son and PC36IMG right now.
I'm just hoping I can get a new Evo after this, because there's a chance I could lose root forever after doing this. But I'm so certain it's a hardware problem.
SirSigma said:
I wiped everything and I'm still having the issue.
I also caved and I'm going to unroot because the retards over at the Sprint repair center refuse to look at it otherwise. I got my hopes up after hearing on places like XDA or the CM forums about how Sprint didn't care about rooted phones, but I guess the Sprint guys in my area do. I'm currently downloading unrevoked forever son and PC36IMG right now.
I'm just hoping I can get a new Evo after this, because there's a chance I could lose root forever after doing this. But I'm so certain it's a hardware problem.
Click to expand...
Click to collapse
Why would you lose root "for ever"?
Just curious ....
Sent From The Tree House Out Back!
I had the same exact issue with my Evo over the past 2 weeks. But I never use Goggles and run MIUI pretty much exclusively. I was never able to fix it and it just got worse. I unrooted and still have the same problems.
I notice it happens on 3g data, I can't remember when it happened on wifi.
I am selling mine back to Sprint tmrw and using my upgrade to get the Nexus S for$50. Then hoping the Evo 3D comes out within 30 days.
Sent from my PC36100 using XDA Premium App
I took it back to Sprint today, and after being treated like a second class citizen for rooting over and over, they managed to somehow fix the random reboots, but have initiated the OTA update for me. Now I'm sitting here with it and it's asking if I should install it now or later.
I'm hesitant because I tried to unroot earlier, and since then, the technician at Sprint said that it wasn't really unrooted or something (I remembered using unrevoked forever last year when I rooted). I'm scared that maybe I'll lose my chance at being able to root again if I accept the update or not. I'm also scared if I won't be able to get full root from here.
EDIT: SON OF A *****. I can't believe this. I applied the OTA update like a good boy and everything, and then the phone starts boot looping randomly again. This is the last straw. I'm going to go back to Sprint tomorrow and be more in-your-face about this problem. I'm through letting them treat me like **** just because I rooted my phone once.
I have a similar problem.....
My problem is random. My phone will go into constant reboot mode until I pull the battery out for 10 minutes. Just pulling the battery and putting it back does not help.
I also noticed that I am losing GPS signal occasionally. It is random too. The GPS will come on and work for about 5 minutes then just lock up. I have to reboot to get it working again and there is no rhyme or reason as to when it will stick (or wont) or how long it will last. It may work for 3 days and then not work a lick for 3 days.
The local Sprint store replaced the back red portion of my phone (the part with the camera lens and kickstand) stating it was an GPS antenna problem. I got 30 secs outside the store and tried the GPS....same problem. I went back into the store and showed them and they tried to convince me I needed AGPS on as well. AGPS always worked but is not as accurate as the satellite GPS. The repair shop refused to do more or order a replacement. I just got scammed out of $35.00 cause nothing is fixed.
I got so pissed, I called Sprint. They were terrific. They refunded the $35.00 the repair center charged me of the repair (the rip-off repair) and agreed to send a replacement phone. Awaiting arrival of the replacement but they are back ordered...so, maybe, I'll get a new phone instead of a refurb.
Long story short...I don't know what is causing your reboots. Mine could not be solved by software changes. My phone was rock solid until around a month ago. Then the GPS dropouts and reboots became more frequent until they became unlivable. I think you have a bad device and would seek replacement.
I had the same problem with mine about a month ago. It happened once about a month before that and then a month ago started happening a lot. I finally narrowed it down to how "hot" it was (body temperature in this case). So basically any time that I was in the car it happened. I was able to unroot (you have to make sure you to s-off on) and put a stock rom on it, and take it in with it happening. They took it for an hour and said they had not seen any issues. I finally convinced them and the replaced it with a refurb. I'm okay as long as it works, but it makes me wonder what happened. When I first got it I used fresh for about a week and then went to CM and was on it the rest of the time. I used an SBC kernel starting around the same time and am thinking maybe that had something to do with it... Just as a precaution I'm staying away from SBC kernels.
If I were you I would just go to the store and get a replacement if you can otherwise if it's like mine you won't be able to count on it working...
Good luck

[Q] Wifi stuck "turning on" - Galaxy Nexus

Hi all,
I recently sent my GN (Running 4.0.2 stock, yakju build) back to be repaired because my phones wifi stopped working. what happens is that the phone's wifi seems be stuck "turning on", but never actually does. No wifi icon or anything appears. wifi hotspot doesnt work either. I had my GN from about a week after it was released (I'm in australia so that was about the 22nd December), and around the 15th January is stopped working. This issue cannot be fixed with a reboot, a hard reset, flashing stock roms, toggling airplane mode or anything trivial like that, as I (and others) have tried.
Now i have searched a while on google while i have been without my phone and I'm finding this problem is surfacing for other people too. From what i have seen there seems to be a correlation between 4.0.2 and this issue. Also, it seems to happen some time into the phones life; they do not have this issue when first purchased. I am concerned that this may be a recurring issue which surfaces over time, due to a design flaw or some sort of software issue. If so, this problem will start affecting a lot more people. If anyone who reads this has the same problem, could you please post when it started occuring and what rom, build etc (and anything else which may be helpful) you are running so we can shed a little light on this issue. which many more users i am sure will experience. cheers in advance
just incase anyone actually reads this Galaxy Nexus was sent back, and it was found that the printed ciruit board (PCB) needed replacing. More forums have surfaced since i last checked up on this problem so numbers are slowly rising. Once again, post here if you get the issue, we need numbers
Hi same issue i have butni solve i am living in turkey and i use habertürk news and i saw this application make notification wifi turning om.i reset my phone i load factory firmware but nothing happen ...always say wifi turning on...you need to change your system language another still write wifi turning on on screen in eglish and a application cause to this like my haberturk app
Sent from my Galaxy Nexus using XDA
same problem
Hi,
i had the same problem, wifi mac info was not showing anymore on the Nexus. Reboot and factory reset didn't help. Wifi wouldn't come on anymore.
Ask for a replacement, that's the only thing you can do
Can i ask what version of android you guys had? I'm wondering if this is going to be a recurring problem with hardware due to software issues or if it is purely a design flaw (PCB burning out, etc..) Cheers!
I have the same problem which happened last Saturday and it frustrated the hell out of me, i flashed to different versions of OS....didnt help...
restored to factory firmware and didnt backup the pictures and stuff on the phone!! (FML)
and brought it in to Fido on monday to have it serviced....
talking about bad luck...sigh....
they told me the turn around time is 10-15 business days... (N)
will report back once i hear from them
Before the issue happened, did your phone have any other issues? Say heating up while charging or running the WiFi?
I received a device in for repair with this issue and the customer reported it got really hot before the issue started happening. Everything looked fine on the motherboard - the WiFi antennas were intact. Reloading the software did nothing which means it's a hardware issue..
So very strange. I wonder what's causing this.
i remember when my wifi stopped working i was running 4.0.2. I was actually on holidays in Japan at the time and i was wifi hopping quite a lot around the airport (i was walking around and the wifi would go out of range, latch on again... etc) not sure if that had anything to do with it. Hopped on the plane home and i remember i was on airplane mode using an app called colornote. the phone hung pretty hard and i had to pull the battery. rebooted and tried again and after 10 mins, phone crashed again doing the same thing. Got home and the wifi wasnt working. Not sure if any of this had anything to do with it, but maybe. Didnt notice any overheating, but then again i was around snow haha
hi mrmiklepower
just wondering if your phone has been good since you got it back from repair?
i noticed the phone would reboot itself over and over again after i flashed it back to the stock rom. I just called the third party repair shop that my carrier sent the phone to, they told me its still being fixed.
Oh i hope they will return me my phone soon.
My phone is actually still being repaired also. It's been a total of 2 months since i sent if back! they contacted me and all i know so far is that the phones PCD needed replacing. when my phone arrives i will update as soon as i can. should receive it sometime this week, but its not certain. the majority of my ownership of this phone has been me waiting for its return
Holy mother of lord...
I actually called the third party repair shop that my carrier uses to check on the status of the repair. And they told me its actually In quality control which means the problem was fixed and they're just testing it before they send it back to the store where I brought the phone too. Hoping they'll send it in on Monday so I can either pick it up on the day of or the next day.....keeping my fingers crossed.
Will keep you posted on the status of it too.
Sigh
Ok I got my phone back today.
on the reference sheet I got from the repair shop
it states REPLACED PBA, BGA Failure
I looked it up online and PBA means Printed Board Assembly
which probably means the motherboard was defective and had to be replaced.
and now the phone is working fine. So i guess when this phone was made, there were some flaws with the motherboard on it, thus causing this problem.
Anyways, I hope this information helps with others who experience the same problem
Thanks for letting us know! O got mine back today with the same thing. So looks like there is no way of fixing besides sending it back. Good luck to anyone else who gets this problem
Sent from my Galaxy Nexus using xda premium
So it seems there's no fix for this?
I've been doing some research and it doesn't seem anyone can fix this.. I tried reflashing, wiping every possible thing, etc.. even flashing the stock software via odin. Still no luck.. It seems that we are indeed stuck with sending it back in for a supposedly defective part which seriously blows.
My other question is.. you guys who already received your phones back, did anyone end up with the problem again?
PLEASE if anyone knows how to fix this.. chime in!!!
I had an issue similar to that with my transformer and to fix it I just flash a new kernel im not sure itwill fix the problem for you but it's worth a try
Sent from my Galaxy Nexus using xda premium
Since getting my phone back the problem has not occurred again. I don't think there is anything that can be done as a component needed to be changed apparently. Good luck :/
Zeon45 said:
I had an issue similar to that with my transformer and to fix it I just flash a new kernel im not sure itwill fix the problem for you but it's worth a try
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Thanks, when returning to stock it flashes a new kernel. Also tried it again for the hell of it with faux's kernel, still no luck .
This sucks! This very same thing happened to me yesterday! I Odined back to stock.. no luck! Now after finding this thread, it looks like a hardware issue! That blows! I'll have to give Sprint a call tomorrow!
Hmm sucks to hear it's still cropping up around the place, I heard someone say this issue entered quality control. But anyway, if it helps I've had my phone back for about a month and a bit and its still going strong. hopefully it doesn't happen again though. good luck, hopefully it won't take too long for your phone to come back!
Hi,
I'm with Telus in Canada and had the exact same problem and had my GN repaired. It took only 2 weeks and I just got my unit back. I had already read a lot online about this issue so I asked the Telus rep to tell me what the issue was. She told me that the report states that the board was replaced. This is definitely a hardware problem. I'm hoping that the new board doesn't have this problem and my phone won't need to be repaired again,
I run 4.0.1 on my phone. Telus hasn't released an update yet. I was going to update mine by switching to yakju, but that's when I noticed that the wifi is not working and I thought it's not a good idea to change the stock ROM.

phone random reboot=know hardware problem

Hello xda friends,
Got my note 4 Friday and my phone was randomly rebooting. TouchWiz would also lock up and either stop responding or would reboot. I called Samsung support because AT&T reps don't know anything. I was told the issue was hardware and that's it's a known issue. I was instructed to take my phone back for a replacement.
I asked why there has been no formal announcement yet and they said one should be coming soon. So if you're having this problem return your phone as soon as possible.
Hope this helps some of you guys.
My phone hasn't rebooted once since Thursday, but thanks for the info. It should help a lot of people that will still be within their return/exchange window.
WizeGuyDezignz said:
My phone hasn't rebooted once since Thursday, but thanks for the info. It should help a lot of people that will still be within their return/exchange window.
Click to expand...
Click to collapse
My phone had a nasty lockup and reboot shortly after i changed it from dalvik to ART. Switched back and it's been running flawlessly since.
This happened to me a couple of times. I called Samsung and they had no idea and said I was the first to call about it. I don't think it's a big issue and I think it's touch wiz.
Happened on my first phone. Random lock ups and reboots. Got worse on the third day. Then I realized that is actually is a lot worse when playing games. Kingdom Rush Frontiers for example never worked. Kingdom Rush locked the phone very frequently. Listening to spotify for an hour or so caused lockups or reboots. I exchanged it at the AT&T store. The new one has been flawless so far. I highly recommend exhanging it.
This could all be the sign of a hardware fault in the individual unit. These things happen to every phone. There are not any wide spead reports of it being an issue with the note 4. You got a lemon. Either get some sugar and make something of it, or do the exchange (thats what warranties are for.)
stu5797 said:
This happened to me a couple of times. I called Samsung and they had no idea and said I was the first to call about it. I don't think it's a big issue and I think it's touch wiz.
Click to expand...
Click to collapse
Omar or whatever the Samsung tech guy I spoke to said that I wasn't the first person to call and to return the phone. Don't know why he would tell me that :/
mdemirha said:
Happened on my first phone. Random lock ups and reboots. Got worse on the third day. Then I realized that is actually is a lot worse when playing games. Kingdom Rush Frontiers for example never worked. Kingdom Rush locked the phone very frequently. Listening to spotify for an hour or so caused lockups or reboots. I exchanged it at the AT&T store. The new one has been flawless so far. I highly recommend exhanging it.
Click to expand...
Click to collapse
Yeah I just got home with my new one. I could tell immediately how much smoother my phone was running compared to the previous one. They did a side by side at the att store and they were like "wtf. That should be faster".
boufa said:
This could all be the sign of a hardware fault in the individual unit. These things happen to every phone. There are not any wide spead reports of it being an issue with the note 4. You got a lemon. Either get some sugar and make something of it, or do the exchange (thats what warranties are for.)
Click to expand...
Click to collapse
I'm just reporting what I was told. Figured maybe I'm not the only one with an extremely slow phone, lockups, or random reboots on a brand new phone. Things like that should happen. Samsung acknowledged the issues, told me it's a know issue and to return it as soon as I can.
Random reboot, dropped calls, wi-fi freezing...
Same here:
AT&T Note 4 purchased on Oct 18.
Random reboots (a few times a day), dropping calls with "No network available" for about 20 seconds thereafter (a few times a day). Wireless network stops working with no way to reactivate (greyed out control), only a reboot fixes it. "Fixed" that one by disabling "smart network switch". Called AT&T: no info about problems.
Giving it a few more days but will most likely return for an exchange (they don't have them in stock...).
etf said:
Same here:
AT&T Note 4 purchased on Oct 18.
Random reboots (a few times a day), dropping calls with "No network available" for about 20 seconds thereafter (a few times a day). Wireless network stops working with no way to reactivate (greyed out control), only a reboot fixes it. "Fixed" that one by disabling "smart network switch". Called AT&T: no info about problems.
Giving it a few more days but will most likely return for an exchange (they don't have them in stock...).
Click to expand...
Click to collapse
The AT&T note 4's seem to have the most issues ....maybe it's the bloatware
Personally, ive owned every galaxy device that AT&T has offered, and EVERY one of them has had random reboots. I just assume its a samsung issue, for the most part i never notice becuase it doesnt typically happen when im using it. I typically only know when i pick it up and its wanting my password for decrypting my device.
I got a note 4 yesterday as well and everything your phone has mine is doing. I am getting a new one as well.
I have somewhat similar issue on my Galaxy Note 4 SM-N910C
http://forum.xda-developers.com/showpost.php?p=58094575&postcount=1852
my first one had random reboots... my second note 4 didnt' have a random reboot once in 8 weeks I've owned it.
I struggled with random reboots (like 5-10 times a day) of my N910A unit! I bought it from Swappa and I thought that Power Button is broken! That happened to my Galaxy S3 T999 (TMo's) long time ago and I had to replace the motherboard! But just regular cache wiping on my Note 4 from Android recovery fixed the issue, no more random reboots!

Must have gotten a dud. Any ideas?

I ordered the Zenwatch during those few hours they were first available online at best buy. I picked it up yesterday and only have a few days left before I need to return my Sony Smartwatch 3. I want to decide between the two, and was leaning towards the Zen because of aesthetics and I actually like the charging cradle design.....
BUT, this watch lags like crazy and then freezes completely within a few minutes of booting. Even the very first time I turned it on, it took forget to register what I had selected for language. After rebooting, I got past that and it eventually installed a software update. Unfortunately, that didn't seem to help.
After 1 or 2 cycles of dimming the screen and being woken up, the watch freezes. The phone still thinks it is connected and I can feel it vibrate when swiping down to mute/unmute, but the graphics are frozen. The side drawer doesn't activate and the only way to shut it down is to hold the power button for 10sec or so.
I've done multiple "resets" on the watch and repaired the phone, but it keeps acting the same. Is there a hard reset for this watch? Anyone else experience this?
I'd exchange it at best buy but of course they are sold out so who knows how long before they can exchange it.
This happened to me when I had the 360. It froze when I was trying to turn it off. I eventually got it off, just like you did. It never responded the same afterwards. It would freeze at random times. I assumed it was the TI processor in the 360, but I hope this is not something to expect with AW. I took mine back to BB and got a refund so I could get this watch. I hope this is an isolated event.
All the reviews have been stellar and people have seemed happy even on the fortune, so I'm sure this is isolated.
I wonder if there is a way to reload the system software from the computer to the watch? Best buy is a no-go at this time. Sold out and unable to help aside from returning and refunding it.
Sent from my VS985 4G using Tapatalk
Based on the tracking status, I should get mine tomorrow. I'll let you know if I experience any funny business when I get mine up and running. Good Luck.
I really haven't noticed any significant lag. It's initially unresponsive sometimes which I attribute to an overly conservative cpu governor, but otherwise it's a pleasant experience.
I've had mine for almost a week now and definitely haven't seen those problems. There were updates to both the watch and phone app soon after starting up. Maybe you got a bad load on one of them. Have you tried the 'Resync apps' option from the Android Wear (Phone) settings menu? Have you tried the full factory reset of the watch? If so, sounds like dud might be the case. If of any significance, I'm connecting via a stock Sprint HTC One Max.
Yes, the watch did an update after the first successful boot, but it was laggy and had frozen during the language setup even the first time. I've done multiple factory resets to no avail, but it does not repeat the update with that (though it does require pairing to the phone again).
I wish I could manually reload the watch system software. I'm new to Android wear rooting,etc. Is it possible to manually completely reload the system software?
Yes, I've also tried the resync apps and have the latest phone software as well...
Sent from my VS985 4G using Tapatalk
I would maybe try once with a different phone then call it a dud. I don't know enough about it either to go deeper than that.
Saga over. Returned the watch today after trying clean installs of everything last night. It would even freeze when not connected. Sucks to get a dud, but glad this seems to be a unique occurrence.
Trying out the LG G watch R (what a horrible name). Big and sporty instead of subdued, but nice nonetheless.
Sent from my VS985 4G using Tapatalk
albertdc said:
Saga over. Returned the watch today after trying clean installs of everything last night. It would even freeze when not connected. Sucks to get a dud, but glad this seems to be a unique occurrence.
Trying out the LG G watch R (what a horrible name). Big and sporty instead of subdued, but nice nonetheless.
Sent from my VS985 4G using Tapatalk
Click to expand...
Click to collapse
I was having similar issues but wanted a couple days with the watch before i posted, I just requested a RMA for the watch, love the look of it, but was having issues with random reboots, very laggy ui especially when browsing through watch faces..had one time where the watch actually locked up and required a hard reset via the button on the back..also got significant battery drain, 2 percent every it seemed 10 minutes....Hopefully the replacement is better than this one...I could live with some of the issues, but the random rebooting i can't deal with. If the 2nd is a dud mite get the sony, till then back to my trusty g watch.
Battery Drain
djkinetic said:
I was having similar issues but wanted a couple days with the watch before i posted, I just requested a RMA for the watch, love the look of it, but was having issues with random reboots, very laggy ui especially when browsing through watch faces..had one time where the watch actually locked up and required a hard reset via the button on the back..also got significant battery drain, 2 percent every it seemed 10 minutes....Hopefully the replacement is better than this one...I could live with some of the issues, but the random rebooting i can't deal with. If the 2nd is a dud mite get the sony, till then back to my trusty g watch.
Click to expand...
Click to collapse
Did you get your watch back? I have to send mine in too because the battery dies in 5 hours without even touching it. ASUS said it is a bug with the lollipop update so they are going to re-flash it. Also did you have to ship it yourself or did you get something in the mail.
BretskiSmith said:
Did you get your watch back? I have to send mine in too because the battery dies in 5 hours without even touching it. ASUS said it is a bug with the lollipop update so they are going to re-flash it. Also did you have to ship it yourself or did you get something in the mail.
Click to expand...
Click to collapse
I sent mine in cuz it wouldn't turn on. I received an RMA, shipped it to them and they had it back to me in less than a week.

Would You RMA?

I'm wondering what to do, should I sent it in for repair? I've had it about a month. Since day 1 I've noticed a few issues. First Bluetooth has been terrible and would disconnect from my car. Well would say connected but would start playing over phone speakers. Also when using GPS apps such as Google Maps the phone would restart. Also I keep getting GPS signal lost over and over in both Google Maps and Pokémon Go. I tried reinstalling different versions of of Oxygen and they help for a few hours but then the issues start up again. I've also tried CM 13 and the issue still persists. I have ordered a shipping label from One Plus. I know RMA is a nightmare but do you think I should do it? What will they do when they get the phone?
got sensors problem, no proximity, compass, camera started to lag. reflashed stock rom, still the same. ordered rma, today checked at Arvato, they replaced motherboard and sended back phone to me. it was repaired in Germany, tooked 4 work days till dispatch. If your phone isn't 15 days old from purchase, i recommend to get replacement instead of repair. Good luck
Unfortunately it's been more then 15 days. Thanks for the info though. I was wondering what the process was. I just don't know what else I could do to fix it other then send it in.
I also have issues from time to time with bluetooth. I'm currently on CM btw. If I connect my phone to my car, it shows connected and also the bluetooth volume is available but it does not play music at all.I have to reboot and everything is fine but I found also a workaround. If I start playing music before connecting it worked 100% of the time... Very strange... My GPS disconnects didn't went to zero with cm but it's a lot better. With OOS I had disconnects like every 15 min and with CM randomly every few days.
Do you have another device you are ok with using if your phone is off to RMA for a week or more?
Support is pretty good they'll fix it. Just have to have a spare should that be an issue.
You'll need to create a OnePlus account and register your device. Should be there if you bought from them directly. Then open a ticket. Turn around time was like 10-15 days depending on the issue. I've had a good experience.
Experience was alright. Their repair center is in Texas so should be alright.

Categories

Resources