Can anybody help me out with this? I've already searched but haven't found a clear cut answer on what to do.
For a while, I've had random events that cause my HTC Evo (running the latest stable release of CM7) cause my phone to suddenly show the "HTC Evo 4G" white screen, then go black and vibrate 5 times while having the green LED on, which never lets me do anything until I pull the battery out and start it up again. It used to only happen when I did specific things, like whenever I tried using Google Goggles at the store (and had to go through all the trouble of disassembling my 3 layer protective case just to pull the battery again). It even happened again yesterday when I was trying to use Goggles on a specific item, but it has happened before in other events since then, like when I was browsing my phone's running applications menu, or even one time when I was simply browsing the internet on it.
I've been taking steps to try and fix it, but I think it's been getting worse. I tried downloading CM7 and Google Apps again to flash on the phone to see if it fixed anything. I tried doing this again, but clearing the data and cache this time. I tried flashing the latest CM Recovery (since I stayed with 2.5.x.x for as long as I could remember), and I'm pretty sure it's gotten worse. There's points where I get to the CM7 boot animation and the phone then does the white screen and five vibrates again, and just a moment ago when I was sure I finally solved it after clearing data and cache, while filling out my Google account info, it happened again and I was greeted once again by that horrendous white screen and the five vibrates.
Now I don't know what to do. I still have S-OFF, but I have no plans to unroot. Can anybody think of suggestions? I've already tried Googling and haven't gotten anything useful enough to help me so far.
EDIT: I guessed it would help if I was a bit more specific. This started happening about two or three weeks ago after I tried using Goggles for the first time in ages. Since then, I've had this issue coming back over and over. It also puzzles me how Goggles usually works completely fine when I'm at home but causes the phone to go black and vibrates 5 times whenever I'm at a store.
Also, right now, I re-downloaded CM7 and Gapps from the CM mirrors instead of simply reusing the ones that ClockworkMod had saved for me already. I hope this somehow makes a difference.
Also, last edit, if I manage to solve this somehow, I'm going to definitely post the answer to what I did in case anybody else out there is having the same issue.
EDIT 2: Welp, re-downloading CM7 and flashing again didn't do anything to fix the problem. I'm going to try another ROM to see if the problem persists. I really want to stay with CM7, though.
Did you wipe everything? Cache and so on ect....?
I wiped everything and I'm still having the issue.
I also caved and I'm going to unroot because the retards over at the Sprint repair center refuse to look at it otherwise. I got my hopes up after hearing on places like XDA or the CM forums about how Sprint didn't care about rooted phones, but I guess the Sprint guys in my area do. I'm currently downloading unrevoked forever son and PC36IMG right now.
I'm just hoping I can get a new Evo after this, because there's a chance I could lose root forever after doing this. But I'm so certain it's a hardware problem.
SirSigma said:
I wiped everything and I'm still having the issue.
I also caved and I'm going to unroot because the retards over at the Sprint repair center refuse to look at it otherwise. I got my hopes up after hearing on places like XDA or the CM forums about how Sprint didn't care about rooted phones, but I guess the Sprint guys in my area do. I'm currently downloading unrevoked forever son and PC36IMG right now.
I'm just hoping I can get a new Evo after this, because there's a chance I could lose root forever after doing this. But I'm so certain it's a hardware problem.
Click to expand...
Click to collapse
Why would you lose root "for ever"?
Just curious ....
Sent From The Tree House Out Back!
I had the same exact issue with my Evo over the past 2 weeks. But I never use Goggles and run MIUI pretty much exclusively. I was never able to fix it and it just got worse. I unrooted and still have the same problems.
I notice it happens on 3g data, I can't remember when it happened on wifi.
I am selling mine back to Sprint tmrw and using my upgrade to get the Nexus S for$50. Then hoping the Evo 3D comes out within 30 days.
Sent from my PC36100 using XDA Premium App
I took it back to Sprint today, and after being treated like a second class citizen for rooting over and over, they managed to somehow fix the random reboots, but have initiated the OTA update for me. Now I'm sitting here with it and it's asking if I should install it now or later.
I'm hesitant because I tried to unroot earlier, and since then, the technician at Sprint said that it wasn't really unrooted or something (I remembered using unrevoked forever last year when I rooted). I'm scared that maybe I'll lose my chance at being able to root again if I accept the update or not. I'm also scared if I won't be able to get full root from here.
EDIT: SON OF A *****. I can't believe this. I applied the OTA update like a good boy and everything, and then the phone starts boot looping randomly again. This is the last straw. I'm going to go back to Sprint tomorrow and be more in-your-face about this problem. I'm through letting them treat me like **** just because I rooted my phone once.
I have a similar problem.....
My problem is random. My phone will go into constant reboot mode until I pull the battery out for 10 minutes. Just pulling the battery and putting it back does not help.
I also noticed that I am losing GPS signal occasionally. It is random too. The GPS will come on and work for about 5 minutes then just lock up. I have to reboot to get it working again and there is no rhyme or reason as to when it will stick (or wont) or how long it will last. It may work for 3 days and then not work a lick for 3 days.
The local Sprint store replaced the back red portion of my phone (the part with the camera lens and kickstand) stating it was an GPS antenna problem. I got 30 secs outside the store and tried the GPS....same problem. I went back into the store and showed them and they tried to convince me I needed AGPS on as well. AGPS always worked but is not as accurate as the satellite GPS. The repair shop refused to do more or order a replacement. I just got scammed out of $35.00 cause nothing is fixed.
I got so pissed, I called Sprint. They were terrific. They refunded the $35.00 the repair center charged me of the repair (the rip-off repair) and agreed to send a replacement phone. Awaiting arrival of the replacement but they are back ordered...so, maybe, I'll get a new phone instead of a refurb.
Long story short...I don't know what is causing your reboots. Mine could not be solved by software changes. My phone was rock solid until around a month ago. Then the GPS dropouts and reboots became more frequent until they became unlivable. I think you have a bad device and would seek replacement.
I had the same problem with mine about a month ago. It happened once about a month before that and then a month ago started happening a lot. I finally narrowed it down to how "hot" it was (body temperature in this case). So basically any time that I was in the car it happened. I was able to unroot (you have to make sure you to s-off on) and put a stock rom on it, and take it in with it happening. They took it for an hour and said they had not seen any issues. I finally convinced them and the replaced it with a refurb. I'm okay as long as it works, but it makes me wonder what happened. When I first got it I used fresh for about a week and then went to CM and was on it the rest of the time. I used an SBC kernel starting around the same time and am thinking maybe that had something to do with it... Just as a precaution I'm staying away from SBC kernels.
If I were you I would just go to the store and get a replacement if you can otherwise if it's like mine you won't be able to count on it working...
Good luck
Related
I have been having an issue with my screen. Randomly the screen will become unresponsive. I will be playing a game or something and the screen will not respond to my presses, even the buttons at the bottom dont work. If I hit the power button to turn off the screen and wait a second it will become responsive again. This happens while the phone is in my hands so I dont think it is the grounding issue. The other strange thing is sometimes like if I am typing a text it will start doing things on its own like typing a bunch of random letters and such. Or if I am on the homescreen it will try and resize widgets and slide to the next screen.
Anybody come across this issue or know what I can do to fix it? I am running Cyanogen right now but it happened on Fresh as well all with the stock kernels.
Thanks
Yes, I have that issue as well... When I first got the phone it was a rare occurrence, but over time it seems to have gotten worse and worse. It always seems to be worse if it's plugged into the charger, too.
I decided to do something about it today, so I just flashed the stock (rooted) Sprint OTA on it, and am planning to take it to the Sprint store to see if they will replace it under warranty if I can demonstrate the problem.
I'm heading there now. When I get back, I'll post what they say about it here.
Just got back from the Sprint store...
The technician spent about 20 minutes looking at my phone, then returned it to me saying "You're right, that's pretty annoying." and said that they would replace it under warranty for free. He ordered one and said I could come get it on Monday. I know I'll get a refurbished phone, but I figure a refurbished phone that works is better than a new phone that doesn't.
It would seem that it's a hardware problem, and you'll probably also have to get yours replaced, too.
ah bummer, thanks for posting that at least now I know. I just need to figure out how I can make the issue occur so I dont waste my time at the sprint store.
Just an update, they replaced the phone and I have not seen this issue since. I've nandroided the fresh rom I was using before back onto the phone, so it is definitely a hardware issue. Just take the phone into a service center and get them to exchange it and you should be good.
Sent from my PC36100 using XDA App
From searching, it looks like tons of people are having random reboot issues with the HTC EVO. Let's make one thread to put everything so maybe we can figure this out.
Side note, it looks like the HTC desire has the same issue:
http://forum.xda-developers.com/showthread.php?t=676402&highlight=rebooting
So post what you've tried that hasn't worked.
If you think you have a solution, share
One thing I've noticed is it seems heat related.
I've installed temperatures monitors and it seems around 32 degrees Celcius is around when it reboots. It will reboot loop usually. This can be cured by pulling the battery and waiting for it to cool down, or just put it in the freezer for 4-5 minutes.
I've tried underclocking it with the screen dimmed way down, and running it without the back cover and it still overheats.
For me, the problem came out of nowhere. I had the device for over a month with heavy usage and no problems. My current GUESS is it must be a physical problem. Not enough thermal grease or something...
It looks like the HTC Desire users may be getting replacement motherboards to fix their issue.
Does the HTC EVO and Desire share parts?
From other threads it looks like:
Root or Stock - Doesn't matter
Radio version - Doesn't matter
Rom version - Doesn't matter
GPS Fix - Doesn't matter
GPS turned off - Doesn't matter
3G data, 4G data turned off - Doesn't matter
Hard Reset - Doesn't matter
Found this on the HTC Desire reboot thread:
Latest test list for HTC Desire RR (Random Reboot) problems:
-All phones with s/n HT03 to HT07 can get this problem (Minor problem from SH09 so far)
-Starts around 1.5 to 3 months after use
-Reboots get worse over time
-Firmware and android version doesn’t matter which you have
-Force apps2sd doesn’t matter if you use it or not
-PVT1 or PVT3 or whatever doesn’t matter
-Screen type, doesn't matter if you have AMOLED or SLCD
-There seems to be an antenna/radio/simcard issue also
-Overheating causes reboots too
-Reboot is not always temp related
-SD card size doesn’t seem to matter
-Having apps on SD or not doesn’t matter
-Size of files on SD doesn’t matter
-Rooted or not doesn’t matter
-Motherboard changed after repair doesn't always fix it
-Sim locked or not doesn't matter
-Provider doesn't matter(vodafone, kpn/hi, T-mobile etc all got it)
-Most likely hardware issue, sense flashing won’t fix it, yet changing motherboard will
-Restarting doesn't fix it
-Factory resetting doesn't fix it
-Changing/buying new battery Doesn’t fix it
-Using app killers or shutting down some services yourself doesn't help
-Leaving all settings on default doesn't fix it
-Plugged into car charger in the past doesn’t matter
-Hboot version probably doesn't matter (still not fully tested)
-Having a phone cover or not doesn’t matter
Click to expand...
Click to collapse
wifes phone has been doing it very bad...one that has never been rooted...
was going to root it and try new rom but seems to be a hardware issue.
any other comments on this subject?
My stock rooted Rom just rebooted for the first time today. I really don't rememebr what I was doing st the time....but this has never happened before. I assume there's no event log to check.
Sent from my PC36100 using XDA App
I had been facing this with increasing frequency. I got the phone on launch day, and the problem started over the last month, getting worse all the time. I agree with the OP that there does not seem to be any obvious cause -- sometimes it is heat related, sometimes not. Any time I push the phone (run psx4droid, or navigation + anything else), and sometimes even with lighter usage, like on a phone call. Unrooting did nothing to stop the problem.
After extensive searching, I found three possible causes: bad battery (I tried a new one and the problem continued, but this seems a good starting place), bad memory blocks, or bad processor.
I was unable to find any solution to this problem. I took my phone to Sprint today, and they told me that their tests didn't show a problem. Then I made it happen in front of them (launch navigation to anywhere, then a couple more apps, then boom, reboot) a couple times (really, after the first time, letting it turn back on pretty much caused it to happen again).
After that, they agreed to replace it. I do have the TEP, but they assumed that the problem was hardware related so I don't know if you have to have it for them to replace it.
Strangely, they gave me a white one as a replacement.
I haven't had any problems with the new (well, re-manufactured) one, and I hope it stays that way, but I guess only time will tell.
I'm currently experiencing the problem as well, funny thing is every time it happens, the phone is NOT in use, simply sitting on table or desktop in standby. This happens about once every two days.
Currently running rooted evio2 1.3.1
Wow, I was about to start this thread, when I saw this. I guess I was like 10 minutes late. Either way, i believe something messed with the hardware. My little bro cracked my screen badly, so I am getting a new evo anyway, but will I be able to get one free bcuz of this? This is really a terrible problem. Somebody needs to de-assemble their precious evo and see if there is an obvious problem. thanks a bunch. Subscribing.
same here.
happens mostly when on the charger and i am using it at the same time. so heat related seems likely.
can anyone get a logcat of it happening?
I called sprint support and they said it's defective to return it.
Taking it in for replacement today.
Sprint replaced mine for $35 [a refurb]. That's the end of that.
But now, I can only use the speaker to hear my callers. Gotta go back and get another!
My guess is the new update could be putting a lot of strain on the battery but who knows? I haven't experienced it but maybe its because I'm using the extended mah 3500 seido battery.
Sent from my PC36100 using Tapatalk
thlinx said:
My guess is the new update could be putting a lot of strain on the battery but who knows? I haven't experienced it but maybe its because I'm using the extended mah 3500 seido battery.
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
No, I've got the 3500mAh Seido battery too.
I don't think it's strain since mine has gotten worse. AKA the amount of usage it take to make the phone reboot has gone from hours of use to minutes.
.jond said:
No, I've got the 3500mAh Seido battery too.
I don't think it's strain since mine has gotten worse. AKA the amount of usage it take to make the phone reboot has gone from hours of use to minutes.
Click to expand...
Click to collapse
Actually I just had a reboot lol.
Sent from my PC36100 using Tapatalk
Same thing here. I posted my issue in the rom threads i used, and everyone ignored the issue, lol.
For me, I noticed it about a week after using roms with the new software update (3.29). It happened with navigation, launching multiple apps, running quadrant, etc.
So yesterday I installed DC 3.5 from scratch, turned nav on and let it sit for a couple of hours. NO reboots. Before, after 10 mins of the screen and nav being on, I'd get a reboot. Has anyone else tried this (or willingly to try it)? I switched back to my nand backup, ran quadrant -> bam, reboot.
I bought my EVO on launch day (HW Version 002), and have not had any problems until around Oct 13.
I took the phone on a trip to Orlando, and as soon as I got off the plane and turned on the phone, the problems started happening. It has been happening ever since, even since I returned home.
I bought my phone at Best Buy, and have had their Geek Squad send it back to try to fix it. I also added the complaints about screen separation to the workorder so that they would be more likely to replace the device. Hopefully, this fixes the issue.
I also think it is heat related, but I don't know why it is just now becoming an issue. Just to make sure the folks at BB could see the issue happening, I put the phone in front of my car's heater for a few minutes, then started up Google Earth, and was able to make the phone start boot looping while I walked into the store.
I tried hard reset, soft reset, update prl, underclocking, GPS Reset, new battery, new SD Card, and none of those things worked. I wonder if the removal of the 30 fps limit in the last update caused some type of heat damage?
I just had a reboot last night while trying to look at a picture I'd just taken in the Camera app on CM6.0.0. Only the 2nd or 3rd time it's happened. Still annoying though. Hope it doesn't get worse.
.jond said:
I called sprint support and they said it's defective to return it.
Taking it in for replacement today.
Click to expand...
Click to collapse
How much they charged you?
Sent from my PC36100 using XDA App
MedSchool26 said:
Same thing here. I posted my issue in the rom threads i used, and everyone ignored the issue, lol.
For me, I noticed it about a week after using roms with the new software update (3.29). It happened with navigation, launching multiple apps, running quadrant, etc.
So yesterday I installed DC 3.5 from scratch, turned nav on and let it sit for a couple of hours. NO reboots. Before, after 10 mins of the screen and nav being on, I'd get a reboot. Has anyone else tried this (or willingly to try it)? I switched back to my nand backup, ran quadrant -> bam, reboot.
Click to expand...
Click to collapse
I reset mine back to stock. Unrooted it and everything.
Didn't fix the issue for me.
Now I did try erasing all the stuff that's erasable inside recovery and it seemed to go a few days without a reboot. Not sure if that was a fluke or not.
Background: Very familiar with the Eris, rooted it, flash ROMs frequently, never had an issue.
So I bought the phone on eBay, only issue was the phone was a bit beat up and the screen had been replaced. No big deal. Turned it on everything was fine, worked for about a day, then I decided to flash another ROM. Flashed the ROM and the phone would reboot every time I got to the lock screen UNLESS I had signal, then it would work. This issue happens to EVERY ROM I flash. I wiped cache,dvlik-orwhatever, full wipe, everything each time I would flash a ROM, and none of them have been stable. After flashing the first ROM I also ran into the turn off and vibrate 5 times with a flashing green light problem. I have gotten out of this twice with the USB pull method. I have researched these issues, I have tried flashing quite a few ROMs, and nothing seems to work flawlessly. Is the DI just a terrible phone or do I just have a bad unit? The main issue seems to be with signal, such as if I go from airplane mode on to off it will reboot and then get stuck in a boot cycle and the issue with flashing the phone and having to have signal before I can unlock the phone.
I am currently about to flash the PB31IMG to see if it will resolve the issues and then attempt to re-root. Any advice would be greatly appreciated as nothing has seemed to work so far. I would key you into what I have tried but I don't remember. Basically all the things to fix the 5 vibrate issue and general flashing woes.
Update:
Still no good. Flashed the PB31IMG via vol. down and power and it still did a reboot. Unlocked, got to the white HTC screen, and restarted. Booted the second time, got to the lockscreen, and rebooted before I could even slide down the unlock. Third reboot, got to activation this time, then it rebooted. Fourth reboot, go to activation, then rebooted. Fifth reboot, got to lockscreen, then rebooted before I could slide down.
So yeah. basically you can see what I am dealing with. And it is not fun. I have tried SD card in, SD card out. Just did its 6th reboot, didnt even get to the unlock screen before rebooting.
UPDATE 5/3:
Link to the video of whats happening. Nothing special and I recorded it with my Eris, but you'll at least see the timing of the reboots and what not. And ignore the breathing. lol. Just turn off the sound. Right after the video ended it did a 5 vibe. Pulled the battery and now it's just doing bootloops.
I have never had the random reboots before, at least not at the rate and consistency you have been. To me it sounds like something went wrong in the rooting process and I would recommend unrooting and rerooting.
As for the flashing green light and 5 vibrates, I have so insight on this. It can happen if you press power and Vol+. I think it puts it in a safety mode and the only way to get out of it is a battery pull. So if you ever get stuck in a situation like this wait 10 minutes and try to turn it back on normally. If this doesn't work try booting into hboot (power + vol down) if this doesn't work power + vol up has worked for some people too.
There are cases however, where battery pulls don't help either. And no matter what the person tries the phone won't turn back on. This is a hardware problem and the only way to fix this is getting a new phone.
Dhessler5 said:
I have never had the random reboots before, at least not at the rate and consistency you have been. To me it sounds like something went wrong in the rooting process and I would recommend unrooting and rerooting.
snipped.
Click to expand...
Click to collapse
Would flashing the PB13IMG in Hboot unroot it or would I need to follow the guide? Just curious as I have never unrooted before, but I do know there is a guide for it.
The 5 vibrate thing is under control, it just has happened so I wanted to make it known.
And thanks for the info.
I would follow the guide for it, it would be the easiest and safest way and if you run into any problems they would be able to help you out and know exactly what to tell you. I have yet to unroot too so I don't want to tell you something without being 100% sure so I recommend the guide.
Alright, so it turns out flashing the image I flashed via Hboot is a way to unroot. :/ And that is when I got all the reboots in the beginning (the ones specifically posted, its not the first time). I am going to flash again once more to see if I can get a flawless start.
Still no good, flashed it again via Hboot and it restarted again. This timeat the white HTC screen after unlocking but before activation. :? Hm. Better than nothing, after the first reboot it fully loaded and everything is fine so far. Lets just home it doesn't slowly begin to degrade like last time.
A while ago while running the peanut stock ROM, every time my phone would reboot some apps would loose information (such as log in) and I was eventually unable to access the EPST settings.
If you rerooted your phone you could try to go into hboot and then recovery and "fix permissions." I am not sure if this will do any good but it couldn't hurt.
Also if it is unrooted you could try to bring it in to Verizon and see if they will give you a new phone or a restored one.
Make sure you have the stock Rom if you bring it back to Verizon also
sent from my dinc
sorry to hear this happened on an ebay phone... I've had it happen to 3 of mine... warranty took care of it since I'm still within my date. but after one year what do I do? luckily I bought my bros early upgrade meaning the Inc2 will suffice until april 2012
ohh yea my point sorry: I had an Eris before the Inc. //////had many problems after 5 they gave me the Inc if I agreed to drop my current one year contract and get a new two year paying the two year price PLUS got credited $199 for the Eris, and got to keep it, so I thought I made out until I realized this phone isn't gunna last two years. ANYWAY. I bought the Eris off Ebay, they gave me warranty after warranty no problem, best of luck
I have had my Inc for a year and have not had any issues. I would say you bought a bad model from someone on eBay. The 5vibration green light is indicative of a hardware failure and I have not seen anyone have a fix for it.
Sorry to say but I have seen no one, NO ONE recovery from the 5 vibs of death. From what I have gathered it is some sort of qualcomm download mode and I know of no way out. I have a feeling it is caused by pressing the vol + and vol - and power while trying to get into hboot.
This is just an uneducated guess. If your willing to part with the device I would love to get my hands on a 5 vibs phone.
Since it happens when the phone loses the signal, I'm wondering if it might be a radio issue. Which radio version is installed? It could be incompatible for your area/ROM/whatever.
Another thought: you said the screen was changed out. It is very possible that the kernal installed won't work for an lcd screen.
Anyway, more things to check and to test. Good luck!
mine always happened when i accidently pushed the vol + instead of vol -
twice it happened
ACD168 said:
mine always happened when i accidently pushed the vol + instead of vol -
twice it happened
Click to expand...
Click to collapse
That should be 3 vibs, not the 5.
they both won't work after wards thought as far as my testing.. had to get warranty replacements
I remember reading Chingy fixed 5 vib. It's not the end. I've seen other people fix it with ruu.
I couldnt fix mine when I got the 5 vibrations and I tried everything. My theory is that it has something to do with a messed up kernel flash since the baseband and kernel are apparently linked and I saw somewhere that flashing the same baseband 2x will cause this. It happened to me when I tried to flash a kernel twice (the first time it failed), some people could be getting this when flashing roms since they install new kernels also.
You can flash radios and kernals twice. There was one leaked radio in the past that caused problems from being flashed twice, but it isn't typical
Edit: I think chingy said something about trying a hundred different things, but eventually he got it to work by connecting to PC with battery removed. I could be wrong though because I read that post months ago. I know he got it working again by wiping system and starting fresh
I had the 5 vibs on mine a few weeks ago. It was an unfortunate event. I had the phone for almost a year, bought it new too. I had probably flashed at least a hundred times (thank you nighties for feeding my ROM flashing addiction) but I digress.
I was at work when it happened. If I remember right I believe I was re-installing a pandora apk when my phone did the vibs and led. As an fyi it is the same apk I am using now and it works fine. I initially thought oh well I'll fix it when I get home, surely someone has the answer...sadly not. I spent quite a while searching threads and google to no avail.
I was able to get it unrooted through hboot tho. I was also able to get it to boot when usb was connected to my PC, but as soon as I unplugged it would do the vibs again.
I don't like to admit defeat, but I had clearly lost. I called and got a replacement device sent (and an extended battery because the guy thought it could have been a battery issue, lucky me)
All I can do now is hope it doesn't happen again, but if it does hello warranty man. If someone does find a fix I would love to know about it for future reference.
Sent from my ADR6300 using XDA Premium App
Trifurcated said:
I had the 5 vibs on mine a few weeks ago. It was an unfortunate event. I had the phone for almost a year, bought it new too. I had probably flashed at least a hundred times (thank you nighties for feeding my ROM flashing addiction) but I digress.
I was at work when it happened. If I remember right I believe I was re-installing a pandora apk when my phone did the vibs and led. As an fyi it is the same apk I am using now and it works fine. I initially thought oh well I'll fix it when I get home, surely someone has the answer...sadly not. I spent quite a while searching threads and google to no avail.
I was able to get it unrooted through hboot tho. I was also able to get it to boot when usb was connected to my PC, but as soon as I unplugged it would do the vibs again.
I don't like to admit defeat, but I had clearly lost. I called and got a replacement device sent (and an extended battery because the guy thought it could have been a battery issue, lucky me)
All I can do now is hope it doesn't happen again, but if it does hello warranty man. If someone does find a fix I would love to know about it for future reference.
Sent from my ADR6300 using XDA Premium App
Click to expand...
Click to collapse
I think the 3, vibrate and 5 vibrate are connected because both times I had the 3 vib I had the same problems, would turn on when connected to usb then 3 vib and green flashing light... weird.
Hello dear friends!
HTC let me down Kind of stupid phones indeed at least desire...
I have my phone for quite a time now, it is rooted with unrewoked, clockwork recovery and s-on. I flashed many different roms in the past and everything was brilliant. In a pas half-a-year or so I stayed with only one ROM - MIUI-Au. I kept updating it to the newer versions and so on and on. Never had any random reboot or something. At least maybe it was because of some strange app or something else. But now it started to reboot randomly and constantly!
Phone gets hot abit and it just reboots, and never comes to android homescreen again, until I put out the battery, hold it for few minutes, pop it back and then it boots. But as soon as start to play music, or run a game the phone gets hot abit and reboots again. and so on and on. I thought maybe it was a miui issue. So I tried to flash different roms, but guess what? None of the even boot! The main screen shows and with the same second it bootloops again and forever!... (
Even from recovery it sometimes reboots randomly. So i managed somehow to flash my miui back and it at least boots. But it is very unstable now, I barely can use my phone now
PLEASE WHO CAN HELP ME????
My warranty probably out of date, and my phone is rooted, I dont think HTC would accept it...
any thoughts? friends?
What have you set the CPU max to?
Sent from my HTC Desire using xda premium
Thank you for response! Appreciate, really!! I didn't set it, I left everything by default I think! Because as i said, i even tried flashing different roms, not only miui.
What else could be? By the way, with stock froyo rom If I remember correctly, sometimes it became extremely hot, but I didnt get any reboots from that. But now, it gets just a little bit hot and it seems that this causes the reboot...
Now what I just noticed, I get reboots even when the phone is idle. And it is not even warm!
If its not getting hot then I'm confused lol. It sounds like a actual hardware fault. Sorry I can't help with this one
Sent from my HTC Desire using xda premium
cluendo said:
My warranty probably out of date, and my phone is rooted, I dont think HTC would accept it...
any thoughts? friends?
Click to expand...
Click to collapse
try and get it taken back to stock if you dare.
The phone hasn't been out 2 years yet, which is how long the warranty is.
Thank you! But is there any possibility to fix it without HTC involvement? Maybe it is not hardware issue ? Can it be because phone is rooted and I flashed many roms to it ? I didnt try AOSP roms since reboots started, I will try to pop in Cyanogenmod or other and see if I will get reboots.
Would rerooting my phone and updating my recovery fix the problem?
and Note: yesterday I tried to S-OFF my phone, but I can't even do that with my unstable MIUI. It rebooted in the middle of the process..
I had a similar problem, apparently it's not uncommon on the early revisions. I sent mine to HTC and they replaced the mainboard.
Thank you for answer! But what if my phone is bought through a contractor?
Can just call HTC and ask the for repair? Or should I contact my contractor first ?
Just give them a call and they will try to help you out. I had a very good customer service experience with them when my desire had some issues.
They will require a proof of purchase though. If you managed to get the receipt from your "contractor" (I am unsure what you mean by a contractor), then there should be no problem.
Sorry for misleading word, I meant T-Mobile. I bought my phone under contract. I think I have a receipt. I even have whole box and stuff of the phone somewhere in my drawer.(just sayin ). So how is customer service of HTC? Poor, good ? I heard you need to tell them that you did a factory reset and that didn't help. Is that true. Also if I will unroot my phone, will they know it was rooted anyhow?
Ahhh....this overheating issue seems common. How they can release faulty phones?? No clue.
thanks for answers mates!
In Singapore, HTC service is really good. Phone was still under warranty.
It took me just one (real) call to confirm a repair order. The first call I was just checking to see what options were available to me.
The second call was an actual repair request. And the third call was me pestering them for a pickup date. heehee
In Singapore, repairs were done via courier. They picked it up and 1 working day later, they sent it back.
Naturally, you will probably need to impress upon them that you tried everything to fix your phone (which I hope you did which includes proving to yourself that it's not the ROMs fault).
You will definitely need to reset everything back to zero. In my case, I downloaded an RUU to totally reset everything back to STOCK, which included removing clockworkmod recovery. You WILL need to create a goldcard for this though so bear in mind that it's not exactly a case of a simple flashing procedure. At least not if you don't already have a goldcard.
Sorry if I overread it at some point, but you speculated at the beginning there could be some faulty app causing this, but you never meantioned performing a full wipe. Have you full wiped yet? Just to make sure it is indeed no software problem.
greets
Thank you for your answers. At the moment I have SuperNova classic ROM. ( 2.3.3 + Sense 2.1) But my phone crashes again and again, it is so annoying and causes me so much trouble.
I never tried a reset or unroot and return to original rom. Im just wondering now, would this help to remove or at least remove those reboots?
Today I was in my work and i was keeping my phone in my jeans pocket. it got hot as u would expect when keeping in pocket and suddenly it rebooten, then it went into a bootloop and started to bootloop 7 times in a row quickly. then again and again. It became very hot at that time.
For the interest, what exact hardware faults causes these reboots and why phone gets even hotter if you keep it on boot loop. If I keep phone cold, the rom usualy stays normal, without reboots. but as soon as I start using my phone, texting or calling for at least 5minutes of using it just reboots.
as I said- really annoying thing :S
I remember my happy times with miui, apps and no reboots Was fun!
cheers for helping!
I would give full wipe / factory reset a chance, and maybe RUU.
At least try it before sending phone to htc.
It is hardware problem, search forum. Fresh ROM without SD card, enabled WIFI and GPS, running G navigation, back of the phone is warm - restart after few minutes.
Maybe someone know how to read info form the phone right before reset? We could understand why the phone is reseting and hopefully add some patch.
Reboot-loop experience
Hey,
i had the same problem over the last few months: In the beginning my phone restarted only when it got hot, but it got worse over the last few weeks, in the end i was not able to use two apps at the same time (music and mytracks) or even to surf the internet longer than a few minutes. The problem did noticeably decrease when the phone was cool - tested by putting it on a fan or in the fridge. Yet, Skype was regularly killing it. As i really love my phone (and especially the AMOLED-Screen!) i did not want to resign. The battery cover contains some metal which is supposed to enhance heat dissipation - so i attached a little thermal pad to the hotter bottom of the phone to improve contact with the head spreader. Unfortunately it did not entirely fix the problem. Yes, it improved the situation a little, but it got even worse after a week or two - in the end i had to turn it in.
So i decided to take it to the Telekom-Shop. They were very kind and told me they would call the other day to confirm that the replacement would have been shipped. It took a few days longer, but i got a phone with the AMOLED-Screen! The employee said it was a used mainboard in a new case, completely refurbished. They only replaced the main unit, i kept the battery, sd-card, charger and so on. Now i have a working Desire again!
Terminator
Similar?
Hi i on the other hand have similar problem, qiute anoying one, my desire, cm7 hboot, s-off, insert coin cm7 rom, have phone freezing in diferent situations, sometimes its working sometimes just freezez and i need to get battery out and turn it one and sometimes several times in row to get it working again???? RUU and go to give phone in service? plaese advice?
@cp6ija Sandisk SD card? If yes, smash it.
nvm
cant delete post so just posting gibberish
Hey folks
These aren't really random reboots, and they don't seem to be caused by an app. They're more like 'when I touch it the wrong way' reboots. If I set the phone down, or pick it up, sometimes it will reboot.
I checked the battery contacts so that's not it. I'm thinking its either a problem with some internal contacts, or something with the accelerometer.
Has anyone experienced something similar? I just passed my 1 year manufacturer warranty period, unfortunately.
Thanks
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Hmm sounds like a hardware prob. It shouldn't be the accelerometer. Does it reboot when u are using it?
It rarely reboots when I'm using it. It will usually reboot when I pick it up or set it down. If I drop it on my bed from 2 feet up for example, it may reboot. What's weird is that its not a guarantee. In fact I've gone days without a reboot, and sometimes I'll get numerous reboots in a day.
Sent from my HTC Vision using XDA App
Several people have noted there can be a problem with the battery not fitting snugly into the chassis of the phone. When you drop it, the contacts on the battery can move slightly off the contacts on the phone and it can reboot. Some people just shim the battery down a little.
> Has anyone experienced something similar? I just passed my 1 year manufacturer warranty period, unfortunately.
I do not know how far you are out of warranty.
I was in the same situation 2 weeks ago. I was on my last day of warranty (so I thought), when I got tired of the constant reboots. I went to my local TMO store and they claimed that I was out of warranty by one day. Fortunately they put me on the phone with customer service. There it was confirmed that my warranty was out since 1 day. The person was very nice and said: "Let me see what we can do for you". She came back after one minute and offered me a waiver that would have allowed an immediate full upgrade. I told her that TMO does not really have any upgrade that I was interested in (I wanted a keyboard and stock Android), so she went back to her supervisor and came back with the offer that they would assume that my warranty would not run out on that day at 12am, but at midnight and that they would replace the phone under warranty. I have the phone now for a week AND no more reboots. TMO rocks !!
PS: I am with TMO for > 7 years
Yea tmo had some awesome customer service from my experience! I really hope they don't get bought out. Kinda inevitable though since the owners don't want it...boo!
Awesome experience! I work in Customer Service, so I know that I could theoretically get it replaced and whose arm I have to twist to get it. But I don't have the time to spend doing so. My phone hasn't rebooted in a few days now. I did a full wipe before I flashed my next nightly. I have my fingers crossed that it stays that way.
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I feel silly even mentioning this, because I thought I might be the only one dumb enough to suffer from it, but I will go ahead and mention it anyhow. I was hating the reboots with my G2, and found somewhere that I needed to actually make sure the SD basket was locked in place. I had replaced my SD card, and didn't realize it slides into a locked position. Have never had a reboot since I clicked it in place. That was months ago. Hope it is something that simple for you. Yes... I know I was a dufus for not realizing how the SD basket worked.
I had the exact same problem and I could not figure it out. I finally did a complete wipe and reinstalled problem stopped. I also converted my partitions to ext4 but not sure if that would make a difference.
Could it be the radio?
I did a full wipe prior to flashing CM #231. I used titanium backup to restore my apps. Now the reboots were gone!
But my GPS problems returned. I flashed the next best radio 26.08.04.30. Last time I initially switched radios to fix my gps problem. GPS is still broke, and now I am rebooting again.
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