Related
A few users have reported a Blank Screen of Death, with myself included.
The problem being that the phone's display doesn't switch on when you wake up the device. At this time, Everything else will including the Digitizer and Capacitive buttons.
I have spoken with HTC service centers across Australia and NZ to come to the conclusion that this is a motherboard problem. The infamous flickering issue seems to be involved also, which ends up shorting out the video driver.
The issue isn't just limited to the screen not displaying anything either, there's also the possibility that the back light will cut out, and sometimes leading to corruption on the display.
This isn't just with some devices either, it seems like anyone that has had the screen flickering issue are at risk of this.
To give you an idea of how much it costs to fix this issue, I was quoted at $250 AUD for just the motherboard alone.
The best part is, HTC may also deny your warranty for unlocking your bootloader, as they have with me.
I'll be posting more information as it develops.
EDIT 29/07/12 :: I'm going to request a transcript of my last conversation with HTC but until then, they're denying that this is a problem and saying that it's the user's fault. How? We use our phones to much, or inappropriately.
It's becoming obvious that they're trying to avoid spending anymore money fixing these issues, and have decided just to move on and release a new One X model. (according to news sources.)
Also, Boobinator just posted a video of the One X's screen corrupting while it isn't stuck under the BSOD which you can see here and here
Just to recap.
When the initial issues were found with screen flickering and corruption on the display, we were told it was a software issue.
Many months later, I along with many of you are still experiencing it, even though it's not nearly as bad as it once was.
Now there are growing reports that One X's are starting to lose their displays, and the poly-carbonate weakening and bending the antenna pins. (You can find more information here)
This is something you should all be aware about when purchasing this phone.
Best of luck!
Reserved.
Update Bump
Maybe us in America can file a class action lawsuit? I'm no lawyer here but anyone with better understanding of American consumer laws chime in?
This is problem that occurs with normal usage of the phone.
Another day, another hardware issue. HTC is going down the drain, im hugely disappointed in the way they are handling this mess. Improper testing, too slow to fix problems or ignore/deny them. Bull**** games about unlocking and warranty and now they are already talking about releasing more phones. Its easier for them to move on to a new model than to do the right thing and do a complete recall. Is this a QC issue or a design flaw, with all the negative reports I'm thinking its the latter.
HTC better handle this properly, they need to stop development on all new products untill this is solved.
Sent from my HTC One X using xda app-developers app
Can u please send me details about the store that sells the motherboard ?
I have the same problem...and I need my phone fixed !
Thx
Is this the same flickering that happens in some ROMs when you rotate the phone?
Mine too
This just started happening to mine Nothing displayed on the screen, but it still responds to inputs. Even rebooting into fastboot, same problem. So everything is functioning except the display.
Have just handed it back to vodafone for repair, don't like my odds with the unlocked bootloader though :/
I had this issue on Viper or Android Revolution, but not on other ROMs. But I'm starting to get wifi issue, scratches, scratches on camera lins. I should buy S3, not this.
Sent from my HTC One X using XDA Premium HD app
sent it back because of flickering. I just hope they will fix the problem properly and change the motherboard.
Sent from my Legend using xda app-developers app
This happened to my Incredible S too if any one's interested.....
I'm not buying the HOX, I'm sorry. There's just too many different issues for too many people with this phone. It's an expensive top of the line phone, that does appear to be pretty shoddy put together. I don't care if it's under warranty and I have dumbass-insurance if I break it, but I can't send my phone inn all the time even if it's free. You shouldn't have to send it in at all.......
I presume now know we know why HTC is loosing money, market share and their stocks are going down....
This happened to me too, about a month ago, the phones been in repair since then(1 month, are you freaking kidding me HTC). I also unlocked the bootloader, lets see whether HTC charges me or not.
Also, I managed to get the display to work(somewhat) after shaking the device a bit. But even after that the display wont work properly, I even have 2 short videos of the screen acting weird when i got it to work. Here they are - Video 1 Video 2
Sorry for the ****ty quality, got it on my iphone. This was after I shook the device and the display magically started working. Even with the display working you can see it is really weird, even unresponsive at times.
So guys, there are a lot of places you can buy motherboards from, but they will charge you a lot more than what it's worth mainly because of the shortage within HTC.
I'm so sorry all of you are going through this, but i think we need to raise awareness of this issue. People are buying these phones without realizing there's a good chance they're going to have either bad WiFi antenna's or even a bad motherboard.
Send this to your friends, post it around, contact HTC.
Best of luck!
I am having this problem as well, as well as the WiFi antenna issue. The WiFi antenna somehow bent itself somehow, because after a while it was back to normal signal strength, so I didn't feel like sending the phone away for a month. But now with this screen issue it really is unusable, so it seems I don't have a choice anymore
EDIT
Here is a picture of an example of what happens:
http://i.imgur.com/ScIaM.jpg
And here are two 1 minute videos of what happens:
http://www.youtube.com/watch?v=HIY0_Hy2_mA
http://www.youtube.com/watch?v=WYXXvu11f3o
may heat have damaged gpu? it looks like when pc's video card is about to fail (like faulty memories or damaged gpu)
CAPSGUY said:
I am having this problem as well, as well as the WiFi antenna issue. The WiFi antenna somehow bent itself somehow, because after a while it was back to normal signal strength, so I didn't feel like sending the phone away for a month. But now with this screen issue it really is unusable, so it seems I don't have a choice anymore
EDIT
Here is a picture of an example of what happens:
http://i.imgur.com/ScIaM.jpg
And here are two 1 minute videos of what happens:
http://www.youtube.com/watch?v=HIY0_Hy2_mA
http://www.youtube.com/watch?v=WYXXvu11f3o
Click to expand...
Click to collapse
Heat damage.
I doubt it's heat damage, i hardly played games on mine and it had that problem. I think the most i played was Triple Town, and that was it.
Also, wouldn't it be a massive problem if it was heat damage? That means the tegra 3 processor can't handle stress, and given that the phone inherently has heating issues, this just draws the conclusion that the Tegra 3 is bad news?
it may be a faulty soc
From what I've heard, it's been linked directly to the flickering screen problem. Which could mean that the first batch of One X's have all faulty Soc's? I mean, it's not uncommon for there to be manufacturing difficulties for the first few batches, but this is just absurd.
Atrixx said:
From what I've heard, it's been linked directly to the flickering screen problem. Which could mean that the first batch of One X's have all faulty Soc's? I mean, it's not uncommon for there to be manufacturing difficulties for the first few batches, but this is just absurd.
Click to expand...
Click to collapse
Not all of the first batch flickered. Stop exaggerating.
Just to give you a brief rundown of everything that's happened..
I'm 17 and saved up for a few months to buy a HTC One X. Needless to say, it's probably the most expensive phone i've ever owned, since all my other phones were hand-me-downs and old phones from eBay.
This morning i wake up and go to work as usual. Just to find my phone's display won't switch on. As you can imagine, I'm tirelessly panicking and try the 3 button combo.. to no avail.
Using Fastboot to reboot didn't work either.
This phone turned into a brick overnight, and i have no idea what happened??
Just before i left for work, i did check my phone and it was working alright.. Then five minutes later, it won't display anything.
The thing is, I can't take it back to HTC either because this is my 5th replacement phone!
First one had black glue smudged on the LCD it's self,
Second one had the screen not glued down and wasn't aligned,
Third one didn't even have any glue applied and the case wasn't even attached properly,
Forth one had this problem where the screen's LCD would dilate if i touched it - even lightly,
and this one is my 5th, the antenna wasn't properly connected and now the screen doesn't work.
I've had terrible luck, and i don't know what i can do?
If you can give me any information to get me out of this, it would be much appreciated.
Although i still can receive text's and calls fine, it's just the display..
Since you’re unlocked and running a non-stock kernel and ROM, maybe some of the dev-ish folks can help you resuscitate it if it’s indeed a s/w problem.
If it’s a h/w problem, what to do depends on where you bought the phone and how old it is. If it’s within the remorse/DOA period maybe you can exchange it. It’ll be hard for whoever you bought it from to see you’ve unlocked it if nothing’s showing on the display.
If it’s outside of the exchange period you’ll have to send it in for repair. If you can’t bring it back to life to flash it back to stock you’ll have to throw yourself on the mercy of HTC Asia in getting it fixed unlocked. HTC's different repair centers seem to all have different policies related to warranty coverage for h/w faults on unlocked phones. If it is a dead display maybe you’ll get lucky.
You might want to put a note in with it telling your “I’m 17” story and how devastated you are something you’ve worked so hard for has failed. Repair techs are people too. Good luck.
BarryH_GEG said:
Since you’re unlocked and running a non-stock kernel and ROM, maybe some of the dev-ish folks can help you resuscitate it if it’s indeed a s/w problem.
If it’s a h/w problem, what to do depends on where you bought the phone and how old it is. If it’s within the remorse/DOA period maybe you can exchange it. It’ll be hard for whoever you bought it from to see you’ve unlocked it if nothing’s showing on the display.
If it’s outside of the exchange period you’ll have to send it in for repair. If you can’t bring it back to life to flash it back to stock you’ll have to throw yourself on the mercy of HTC Asia in getting it fixed unlocked. HTC's different repair centers seem to all have different policies related to warranty coverage for h/w faults on unlocked phones. If it is a dead display maybe you’ll get lucky.
You might want to put a note in with it telling your “I’m 17” story and how devastated you are something you’ve worked so hard for has failed. Repair techs are people too. Good luck.
Click to expand...
Click to collapse
I shook the device out of frustration.. and it started working for a few seconds.
What's going on here? Is it a faulty display/connection? Is there a way to possibly just send it to a nearby phone shop and get it fixed?
Sorry about all the questions, I'm shocked, happy, and devastated all at the same time.
Are HTC refusing then? That seems a bit off/ illegal... Surely under the faulty goods act (I assume the law isn't THAT different in Australia to UK) they have to take it back as it CAN'T be a year old and they can't prove the issue was caused by your mistreatment. It doesn't matter how many phones you've had... Also, where did you buy the phone from? I think you should be able to return it through the shop as THEY sold you the phone, not HTC... They are still under an obligation as they sold you the thing.
Plus, the 'I'm a 17 year old and saved up for ages thing' might work too! I'd try not to get too technical with the law if you go down this route though!
Best of luck sorting this out. It's within your rights to get a replacement (you bought the phone new, I assume?) so I'm sure this will eventually work out. Don't give up! You just need to speak/ write to the right person...
sent from my internet
What rom were you on?
I remember my One X not charging at all while it was turned off completely although it showed Orange charging led.
It could be that you ran out of battery and phone not turning on. Due to no charging effect.
@Op,
Reading your story there's one thing that's crossing my mind.
Could it be possible the battery run dry during the night?
It sounds stupid but those things you forget easy when you're in a hurry or stressed.
I don't read anything in your post you tried to charge.
Atrixx said:
Just to give you a brief rundown of everything that's happened..
I'm 17 and saved up for a few months to buy a HTC One X. Needless to say, it's probably the most expensive phone i've ever owned, since all my other phones were hand-me-downs and old phones from eBay.
This morning i wake up and go to work as usual. Just to find my phone's display won't switch on. As you can imagine, I'm tirelessly panicking and try the 3 button combo.. to no avail.
Using Fastboot to reboot didn't work either.
This phone turned into a brick overnight, and i have no idea what happened??
Just before i left for work, i did check my phone and it was working alright.. Then five minutes later, it won't display anything.
The thing is, I can't take it back to HTC either because this is my 5th replacement phone!
First one had black glue smudged on the LCD it's self,
Second one had the screen not glued down and wasn't aligned,
Third one didn't even have any glue applied and the case wasn't even attached properly,
Forth one had this problem where the screen's LCD would dilate if i touched it - even lightly,
and this one is my 5th, the antenna wasn't properly connected and now the screen doesn't work.
I've had terrible luck, and i don't know what i can do?
If you can give me any information to get me out of this, it would be much appreciated.
Although i still can receive text's and calls fine, it's just the display..
Click to expand...
Click to collapse
privatetrousers said:
Are HTC refusing then?
Click to expand...
Click to collapse
Yes. But not in every region (yet). Do a search. It's been disucssed. Also, it appears Samsung's going down the same path.
http://forum.xda-developers.com/showthread.php?t=1745834
BarryH_GEG said:
Yes. But not in every region (yet). Do a search. It's been disucssed. Also, it appears Samsung's going down the same path.
http://forum.xda-developers.com/showthread.php?t=1745834
Click to expand...
Click to collapse
Aware of the discussion... Using the xda app and didn't pick up that the phone's been 'HTCdev'd (my fault for not reading properly - sorry, folks!). Still not sure HTC/ Samsung can legally 'sign your rights away' though. Still, not a discussion for here...
Hope you got the phone sorted anyway.
sent from my internet
Atrixx said:
I shook the device out of frustration.. and it started working for a few seconds.
What's going on here? Is it a faulty display/connection? Is there a way to possibly just send it to a nearby phone shop and get it fixed?
Sorry about all the questions, I'm shocked, happy, and devastated all at the same time.
Click to expand...
Click to collapse
How or who fixed ur antenna problem, could be related if handset wasnt but back together properly.
Hi ,
My SGH-i927 was working quite happily sat on charge connected to a USB cable on my PC, I left work with the phone in my pocket and when I came to use it a couple of hours later it was completely unresponsive.
It will not respond to power button at all
It shows no activity when on charge either via wall wart or USB, it does not show up as connected to the PC when USB cable plugged in.
I've tried removing the battery for a couple of minutes and also a different battery with long and short presses of the Power Button whiles't holding volume with various combinations there of.
This is not as a result of my flashing anything it just stopped, the threads I've seen using search all seem to be able to get to a boot screen of some description mine is completely dead.
Phone was Unlocked / rooted / backed up + efs backup / running 4.0.4 UCLJ3 Lite Kernel
Anyone have a suggestion on how I might be able to resurrect it or should I put it in a long ship and set fire to it ?
Please note I imported this Phone into the UK
I approached a local SAMSUNG service center and they won't touch it as it's from outside the EU. - Further more on discussing the nature of the problem I was informed it's probably a hardware fault due to IC or Fuse or combination of them. As these are surface mounted components they wouldn't be repairable by normal means and they wouldn't even give me a number for an independent phone repair.
Can anyone know of and can give me the contact details of a repair person based in the UK who'd be willing to look at it ?
requiem_mortis said:
Please note I imported this Phone into the UK
I approached a local SAMSUNG service center and they won't touch it as it's from outside the EU. - Further more on discussing the nature of the problem I was informed it's probably a hardware fault due to IC or Fuse or combination of them. As these are surface mounted components they wouldn't be repairable by normal means and they wouldn't even give me a number for an independent phone repair.
Can anyone know of and can give me the contact details of a repair person based in the UK who'd be willing to look at it ?
Click to expand...
Click to collapse
I can send you a working motherboard if the rest of the phone is ok
netseby said:
I can send you a working motherboard if the rest of the phone is ok
Click to expand...
Click to collapse
Thankyou,
I appreciate the time taken to respond and especially the offer, however although not completely inept with a soldering iron changing the motherboard may well be beyond my expertise, but I'd be willing to give it a go if all else fails.
I have managed to locate another repair center reportedly having Samsung Qualified technicians. Initial communications seemed to suggest they could deal with the assessment which they provide for free. I have sent the handset to them and am now awaiting their report.
If things do not work out with the repair center, I would like to contact you to discuss your offer further.
Regards
Response from repair center - beyond economical repair - but no further detail.
I think I'll call it quits now and just invest in a new handset.
Dead Captivate Glide - RIP ?
netseby said:
I can send you a working motherboard if the rest of the phone is ok
Click to expand...
Click to collapse
Going through my draw I came across my dead handset and would dearly love to get it working again ....I know it's been a while and apologies if I'm now too late but is your offer of a replacement motherboard still open ?
Regards
Phill
requiem_mortis said:
Going through my draw I came across my dead handset and would dearly love to get it working again ....I know it's been a while and apologies if I'm now too late but is your offer of a replacement motherboard still open ?
Regards
Phill
Click to expand...
Click to collapse
http://www.newegg.com/Product/Product.aspx?Item=9SIA2KF0YV4051 $145 brand new.
I might be willing to part with my own for a reasonable price too, but it wouldn't be less than $100. Has an extended battery. Probably better to get a brand new one.
Hi, the vibrator of my HTC one M9 (french operator) seems down, I'v got no feedback when I turn my phone On, no vibration on any notifiacation, even when the vibrate mode is on.
My phone yet never dropped or have no kind of Oxydation, and I'm lost, I don't know how to fix this issue.
Thank's for all your answers, it's an awfull issue and i'd be so glad if you could help me solving it
I've tried turning it off and on, cleaning all the apps in uses, trying to force a vibration whith an app... yet nothing got me the slietest vibration :/
[after trying the *#*#3424#*#* vibrator test, it appeared it was an hardware issue, my carrier got me a new phone. thanx for all the replies, I've notifie HTC of this issue, they seems not knowing about it]
Do you have any power saving options selected?
Sent from my HTC One M9 using Tapatalk
gargoylelol said:
Hi, the vibrator of my HTC one M9 (french operator) seems down, I'v got no feedback when I turn my phone On, no vibration on any notifiacation, even when the vibrate mode is on.
My phone yet never dropped or have no kind of Oxydation, and I'm lost, I don't know how to fix this issue.
Thank's for all your answers, it's an awfull issue and i'd be so glad if you could help me solving it
I've tried turning it off and on, cleaning all the apps in uses, trying to force a vibration whith an app... yet nothing got me the slietest vibration :/
Click to expand...
Click to collapse
from the phone dialer call *#*#3424#*#* click accept
theirs a test for vibration, if it doesn't work it's broken hardware
you'll need to send it in for repair
thanks for the test page, i didn't know of this feature, i'm affraid it's broken hardware :/
my phone is a mounth old, i'm so sad
i hope htc will be quick and nice
thanks again for the quick reply
if you happen to have any information about the repair (wher to send it, how to contact them) I'd gladly take the information too
Mine has also just died (vodafone UK fw)
i had the same issue
I had the same Issue 2 weeks ago,
my vibration motor work when i used an test app and knock on the right edge on my phone it works for ~1 sec.
I started the test app to put my phone on the front knocked against the right edge and it worked. I let it vibrate for 1h and had no more problems since
sorry for my misery english
Noko193 said:
I had the same Issue 2 weeks ago,
my vibration motor work when i used an test app and knock on the right edge on my phone it works for ~1 sec.
I started the test app to put my phone on the front knocked against the right edge and it worked. I let it vibrate for 1h and had no more problems since
sorry for my misery english
Click to expand...
Click to collapse
yeh i tapped mine and got it to work for a short while then it totally stopped working.... its being picked up today to be taken for repair
PeyWetWork said:
yeh i tapped mine and got it to work for a short while then it totally stopped working.... its being picked up today to be taken for repair
Click to expand...
Click to collapse
Any update? I am in the same shoes as you. Will be sending mine for repair this Monday.
Happened to me too. I lightly tapped the side of my phone on a table and vibration came back. Very odd!
Sent from my HTC One M9 using Tapatalk
afhum said:
Any update? I am in the same shoes as you. Will be sending mine for repair this Monday.
Click to expand...
Click to collapse
Phone arrived at htc Tuesday but still not been scanned in at repair centre but they have the phone
PeyWetWork said:
Phone arrived at htc Tuesday but still not been scanned in at repair centre but they have the phone
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?p=61208025
still not been scanned in at repair centre
*UPDATE*
10 Days after HTC received the phone at repair centre its finally been repaired and is now in the "Device Packing" stage....... must have alot to repair as last time i sent a phone in (HTC One X) i had it sent, repaired and returned to me in 5 days
Hi
i also just bought an HTC M9, huge fan of HTC.
Anyways, i had the same problem where the vibration stopped working at times. If i hit the phone on one of the sides, it worked for a while, and while i was diagnosing, i could hear that something was loose inside, so i decided to get all the gear needed (did not wanna bother with sending it in and spend 14 days without a phone, its 2016 FFS ), and open the phone, easy enough.
Inside i could see a piece of loosened solder metal, and after i removed this its been working fine ever since.
So my guess is that this piece of solder metal is a common weakness of this phone and would at times get stuck between motor.
So if your motor is not working, try *#*#3424#*#*, run vibration test and listen for small clicking noises, if thats there, then im certain its the same fault as i had in my phone.
Hello, for those who have the problem of vibration that no longer works, before sending it in for service try the following steps (I so I solved the problem!):
Remove the microSD slot and blow hard inside.
Magically my M9 has started to vibrate forever ....
Hey guys, just wanted to share my experience. I too had the exact same problem. Few taps on the right corner and vibration was back, but always stopped working again.
I tried the "blow hard" method and didnt work.
Took my M9 to my local tech-hardware guru and after opening it we found the problem. Seems that the motor is defective, its like "really tight" in its interior. For the amount of posts on this thread could be a faulty batch of motors that HTC installed on some devices.
What he did was desoldier the 2 cables that bo to the motherboard, raplced with another motor he had on stock. Its not the original one, but one that fitted perfectly. Solder it again and vuala! Worked perfectly.
Only thing i noticed after the quick fix was the motor he installed does not have the same "power" or "feeling" as the original, seems a bit a TINY BIT less powerfull, but works perfecly.
So if you have this problem, just take it to your local tech saavy guy or if you have warranty sent it to HTC, but the tech guy fix will be 100 times faster. he fixed mine in 10 minutes.
Regards!
-Andres
Got M9 and same problem occured, glad to found this thread. Smack on my knee, so it get bump not so hard and it's working again. Gonna try with blowing SD tray next
last night , while i was showering some water got to my htc m8 (alot of water)
i immediately took it to the phones store , he dried it but it needed a new ic power to get working again , so, he replaced it and it got working
but the first sms is not working (it's not showing on the screen at all. only the second sms)
also, the wifi is not working (wifi software in the system doesn't detect anything)
any suggestions to repair the phone ??
sorry for the langauge, i know it's bad
a4ma2009 said:
last night , while i was showering some water got to my htc m8 (alot of water)
i immediately took it to the phones store , he dried it but it needed a new ic power to get working again , so, he replaced it and it got working
but the first sms is not working (it's not showing on the screen at all. only the second sms)
also, the wifi is not working (wifi software in the system doesn't detect anything)
any suggestions to repair the phone ??
sorry for the langauge, i know it's bad
Click to expand...
Click to collapse
about the wifi , what is to be done ?? replace something to get it working ? (like what ? )
the wifi seems like a lagging in the software (it shows white screen when i open wifi to search for access points) .. would it work if i reset the system software ??
After water damage there's high odds you need to replace the total MoBo to get it fully functional again which would be a very costly repair in the HTC One M8. Might not even be worth it. You could try it yourself, but good luck getting a motherboard from somewhere. It's a scavenger hunt for these.
Protip: Don't take your freaking flagship phone with you to the shower. I wouldn't see why anybody would ever do that.
XavC said:
After water damage there's high odds you need to replace the total MoBo to get it fully functional again which would be a very costly repair in the HTC One M8. Might not even be worth it. You could try it yourself, but good luck getting a motherboard from somewhere. It's a scavenger hunt for these.
Protip: Don't take your freaking flagship phone with you to the shower. I wouldn't see why anybody would ever do that.
Click to expand...
Click to collapse
If their flagship phone is waterproof, like xperia Z# then they can lol.
Saleen28 said:
If their flagship phone is waterproof, like xperia Z# then they can lol.
Click to expand...
Click to collapse
Yes, but let's face it: it's obvious the HTC One M8 is NOT waterproof. Saying it's not a smart move taking this phone to the bathroom is an euphemism. You should never have to say: if only I hadn't.. cuz then it's too late.