Just to give you a brief rundown of everything that's happened..
I'm 17 and saved up for a few months to buy a HTC One X. Needless to say, it's probably the most expensive phone i've ever owned, since all my other phones were hand-me-downs and old phones from eBay.
This morning i wake up and go to work as usual. Just to find my phone's display won't switch on. As you can imagine, I'm tirelessly panicking and try the 3 button combo.. to no avail.
Using Fastboot to reboot didn't work either.
This phone turned into a brick overnight, and i have no idea what happened??
Just before i left for work, i did check my phone and it was working alright.. Then five minutes later, it won't display anything.
The thing is, I can't take it back to HTC either because this is my 5th replacement phone!
First one had black glue smudged on the LCD it's self,
Second one had the screen not glued down and wasn't aligned,
Third one didn't even have any glue applied and the case wasn't even attached properly,
Forth one had this problem where the screen's LCD would dilate if i touched it - even lightly,
and this one is my 5th, the antenna wasn't properly connected and now the screen doesn't work.
I've had terrible luck, and i don't know what i can do?
If you can give me any information to get me out of this, it would be much appreciated.
Although i still can receive text's and calls fine, it's just the display..
Since you’re unlocked and running a non-stock kernel and ROM, maybe some of the dev-ish folks can help you resuscitate it if it’s indeed a s/w problem.
If it’s a h/w problem, what to do depends on where you bought the phone and how old it is. If it’s within the remorse/DOA period maybe you can exchange it. It’ll be hard for whoever you bought it from to see you’ve unlocked it if nothing’s showing on the display.
If it’s outside of the exchange period you’ll have to send it in for repair. If you can’t bring it back to life to flash it back to stock you’ll have to throw yourself on the mercy of HTC Asia in getting it fixed unlocked. HTC's different repair centers seem to all have different policies related to warranty coverage for h/w faults on unlocked phones. If it is a dead display maybe you’ll get lucky.
You might want to put a note in with it telling your “I’m 17” story and how devastated you are something you’ve worked so hard for has failed. Repair techs are people too. Good luck.
BarryH_GEG said:
Since you’re unlocked and running a non-stock kernel and ROM, maybe some of the dev-ish folks can help you resuscitate it if it’s indeed a s/w problem.
If it’s a h/w problem, what to do depends on where you bought the phone and how old it is. If it’s within the remorse/DOA period maybe you can exchange it. It’ll be hard for whoever you bought it from to see you’ve unlocked it if nothing’s showing on the display.
If it’s outside of the exchange period you’ll have to send it in for repair. If you can’t bring it back to life to flash it back to stock you’ll have to throw yourself on the mercy of HTC Asia in getting it fixed unlocked. HTC's different repair centers seem to all have different policies related to warranty coverage for h/w faults on unlocked phones. If it is a dead display maybe you’ll get lucky.
You might want to put a note in with it telling your “I’m 17” story and how devastated you are something you’ve worked so hard for has failed. Repair techs are people too. Good luck.
Click to expand...
Click to collapse
I shook the device out of frustration.. and it started working for a few seconds.
What's going on here? Is it a faulty display/connection? Is there a way to possibly just send it to a nearby phone shop and get it fixed?
Sorry about all the questions, I'm shocked, happy, and devastated all at the same time.
Are HTC refusing then? That seems a bit off/ illegal... Surely under the faulty goods act (I assume the law isn't THAT different in Australia to UK) they have to take it back as it CAN'T be a year old and they can't prove the issue was caused by your mistreatment. It doesn't matter how many phones you've had... Also, where did you buy the phone from? I think you should be able to return it through the shop as THEY sold you the phone, not HTC... They are still under an obligation as they sold you the thing.
Plus, the 'I'm a 17 year old and saved up for ages thing' might work too! I'd try not to get too technical with the law if you go down this route though!
Best of luck sorting this out. It's within your rights to get a replacement (you bought the phone new, I assume?) so I'm sure this will eventually work out. Don't give up! You just need to speak/ write to the right person...
sent from my internet
What rom were you on?
I remember my One X not charging at all while it was turned off completely although it showed Orange charging led.
It could be that you ran out of battery and phone not turning on. Due to no charging effect.
@Op,
Reading your story there's one thing that's crossing my mind.
Could it be possible the battery run dry during the night?
It sounds stupid but those things you forget easy when you're in a hurry or stressed.
I don't read anything in your post you tried to charge.
Atrixx said:
Just to give you a brief rundown of everything that's happened..
I'm 17 and saved up for a few months to buy a HTC One X. Needless to say, it's probably the most expensive phone i've ever owned, since all my other phones were hand-me-downs and old phones from eBay.
This morning i wake up and go to work as usual. Just to find my phone's display won't switch on. As you can imagine, I'm tirelessly panicking and try the 3 button combo.. to no avail.
Using Fastboot to reboot didn't work either.
This phone turned into a brick overnight, and i have no idea what happened??
Just before i left for work, i did check my phone and it was working alright.. Then five minutes later, it won't display anything.
The thing is, I can't take it back to HTC either because this is my 5th replacement phone!
First one had black glue smudged on the LCD it's self,
Second one had the screen not glued down and wasn't aligned,
Third one didn't even have any glue applied and the case wasn't even attached properly,
Forth one had this problem where the screen's LCD would dilate if i touched it - even lightly,
and this one is my 5th, the antenna wasn't properly connected and now the screen doesn't work.
I've had terrible luck, and i don't know what i can do?
If you can give me any information to get me out of this, it would be much appreciated.
Although i still can receive text's and calls fine, it's just the display..
Click to expand...
Click to collapse
privatetrousers said:
Are HTC refusing then?
Click to expand...
Click to collapse
Yes. But not in every region (yet). Do a search. It's been disucssed. Also, it appears Samsung's going down the same path.
http://forum.xda-developers.com/showthread.php?t=1745834
BarryH_GEG said:
Yes. But not in every region (yet). Do a search. It's been disucssed. Also, it appears Samsung's going down the same path.
http://forum.xda-developers.com/showthread.php?t=1745834
Click to expand...
Click to collapse
Aware of the discussion... Using the xda app and didn't pick up that the phone's been 'HTCdev'd (my fault for not reading properly - sorry, folks!). Still not sure HTC/ Samsung can legally 'sign your rights away' though. Still, not a discussion for here...
Hope you got the phone sorted anyway.
sent from my internet
Atrixx said:
I shook the device out of frustration.. and it started working for a few seconds.
What's going on here? Is it a faulty display/connection? Is there a way to possibly just send it to a nearby phone shop and get it fixed?
Sorry about all the questions, I'm shocked, happy, and devastated all at the same time.
Click to expand...
Click to collapse
How or who fixed ur antenna problem, could be related if handset wasnt but back together properly.
Related
Don't exactly know what this is or how it happened. This alteration is in a perfect square in the middle of my rectangle. Also, there are a lot of small "dots" visible. The screen shows through it perfectly, so I know there is nothing wrong with the actual screen or LCD. Maybe the digitizer? The phone functions perfectly, touchscreen and all. Does anyone know what this is or how to fix it?
If this puppy's still under warranty I'd be hitting that up ASAP. That doesn't look right AT all
note: you have 1 year from the date you purchased the phone with AT&T for hardware issues.
dressanderc said:
Don't exactly know what this is or how it happened. This alteration is in a perfect square in the middle of my rectangle. Also, there are a lot of small "dots" visible. The screen shows through it perfectly, so I know there is nothing wrong with the actual screen or LCD. Maybe the digitizer? The phone functions perfectly, touchscreen and all. Does anyone know what this is or how to fix it?
Click to expand...
Click to collapse
If it isn't your screen protector, it is a "Newton Ring", a defect in the LCD. Send it in for warranty replacement.
I had the same issue with my TP2... I would be able to see the colors only under white light or under bright sunlight. I figured it might have sprung up after I dropped the fone. Luckily, mine was under warranty and I had the device replaced for no cost by TMo...you can go down that path or search for the LCD replacement for your fone
Okay guys answer this for me. I didn't buy the phone new, rather I traded my Iphone 3GS for it in or around January. I know the phone didn't come out until September 2009 (I believe). Can I still claim the warranty?
i got the exact same thing, and seeing how my phone is acting up now as soon as i fix it i guess i will be sending it up for a replacement. I thought it was just from the screen protector but i guess its more than that
dressanderc said:
Okay guys answer this for me. I didn't buy the phone new, rather I traded my Iphone 3GS for it in or around January. I know the phone didn't come out until September 2009 (I believe). Can I still claim the warranty?
Click to expand...
Click to collapse
I got my phone in December.... just called into ATT yesterday to get a warranty exchange because the microphones on my phone stopped working. as long as you have only had it for a year it should be okay. Did you get it from AT&T or did you just trade a friend for it or something?
Either way, it will only take you about 5-10 minutes on the phone to find out if you can exchange it. Might be worth just taking the time to make the phone call to find out.
Ok, so my Tilt 2 just started doing this exact same thing. I called ATT and they said this voids the warranty. They also said if I go through with an exchange and htc feels that its out of warranty then they will charge my account 400+ dollars for the phone.
Reclaim said:
Ok, so my Tilt 2 just started doing this exact same thing. I called ATT and they said this voids the warranty. They also said if I go through with an exchange and htc feels that its out of warranty then they will charge my account 400+ dollars for the phone.
Click to expand...
Click to collapse
WHAT voids the warranty?
stevedebi said:
WHAT voids the warranty?
Click to expand...
Click to collapse
You know, the issue the thread is about. But I will share the rest of my story in my next post.
Alright, So I'd like to elaborate and share my experience with the "newton's rings" issue. Before via phone call, AT&T said that it was physical damage (even though I treated the device with care) thus voiding the warranty. They told me that if it was a common problem, it would not be a big deal, and then continued to claim that it wasn't a common problem even though I found numerous forums discussing the issue. After discussing the issue further with them, they directed me to a device care center where techs can look at the phone. Once I arrived, I showed the phone to a young lady with a very dry and cold personality (but that was fine) and she took one ultra quick look a the phone and said it was covered, even said that my screen would straight up go out soon because of it. She set up an overnight delivery of a new phone (she swears it's not refurbished) and I was on my way in less than a few minutes. I was baffled that I couldn't get this done over the phone and don't really understand why the employees at the device center seemed so much more knowledgeable than the WARRANTY customer care people I spoke with on the phone.
Overall, it wasn't a super awful experience, but I did have to jump through some unnecessary hoops to get it done. I hope people can learn from my experience today! Good luck!
AT&T replaced mine, but stated the cause was "stress" related. That's bull crap though, it just started doing it on its own. They wanted to claim it on my insurance, but after arguing with a supervisor, they shipped me out another one.
Hi all,
My missus has a UK T-Mobile Desire, it is bog standard, not been updated with a new rom or even Froyo. Today it showed the Android boot loader and then when it eventually decided to boot it seemed to be stuck in Safe Mode and the Home, Menu and Back buttons don't work.
I'm not sure what might have caused this, it's been running fine.... would a hard reset possibly fix the problem?
Thanks
if you havn't done anything to the phone, return it and get a new one just back up all your things to outlook or gmail or whatever you prefer and you are ready for a new Desire
hope this helps! good luck!
Yeah fortunately there is the return option...
Another thing about two weeks ago the Facebook Friends Stream Widget apparently stopped working for no apparent reason, I don't know if this and the bottom problem is linked...
I'll backup all her contacts etc later and try a hard reset then if necessary speak to T-mobile tomorrow.
Thanks
Tried a hard reset tonight and that made no difference. But playing with the buttons on boot and the phone booted normally..... all the buttons fully operational
Didn't last for long though.... the phone locked and I had to remove the battery.... guess what - SAFE MODE
Holding down the four buttons prevents the Safe Mode words displaying but the four buttons still don't work. I am going to call T-mobile tomorrow and see what they say.
Very angry indeed... outcome of me sending the phone to HTC... http://forum.xda-developers.com/showpost.php?p=8133471&postcount=32
Any advice would be really welcomed.
omg i just saw the email in the link
****ing outrageous
i had so much trouble with HTC when i had the HD2 but after enough arguing over the phone and threatening them with the sales of goods act they played fair and not only repaired the HD2 but gave me the Desire and a better contract.
how long have you had the phone for?
if you've had it for less than 6 months then phone T-Mobile and demand a new phone because it is covered under that law. That's right, T-Mobile, not HTC, because your contract is with them and it is up to them to supply you with a working phone for the contract agreement and the act states that these goods must last a certain period of time. So phone them up and tell them.
http://whatconsumer.co.uk/the-sale-of-goods-act/
EDIT: read them line by line this:
http://whatconsumer.co.uk/how-long-should-it-last/
To be honest with you I would have sent it to Tmobile and let them deal with HTC. When you bought the handset you entered into a contract with the retailer for the warranty, not the manufacturer. This is not the airtime contract I'm talking about by the way, that is a seperate issue.
I think you should get on to Tmobile about this and tell them you want it sorted asap. You can also contact Consumer Direct by clicking HERE. They will advise you on what your rights are and how to sort your problem out.
You should also look at getting a report from HTC to state exactly what they say the cause of damage was. At least then you will know what you are up against.
I called T-mobile earlier today to tell them what had happened... I was routed through to a call centre in Asia. The person was helpful to an extent... listened... went away... and returned and said that if the Manufacturer said the the phone is damaged and not covered by warranty then there is nothing they can do.
They suggested I take the phone into a T-mobile shop and pay for an exchange (yeah right!). I quoted the SOGA stuff and they have now said that a manager would call me back in 24 hours - the operator could not put me through to a manager nor could my call be re-routed to a UK based agent.
So at this stage I'm no better off really.
I have since heard back from HTC... and a rather abrupt message that I am not happy about... they have also taken two images that I assume shows "damage" there is no explanation with the pictures though...
One image shows a small white stick that half of which has turned red, another shows the motherboard and some circuitry and a small arrow pointing to it.. it looks fine to my untrained eye. Assuming it is damaged in some way is it possible that this is linked to moisture or as there have been issues with Desire motherboards could this be the same thing?
If anyone wants to see the images then I will email them...
Here is the content of the message and my reply however:-
From HTC:
Here are two images of the broken handset there are some more if you want some, as the phone is out of warranty you either pay the quote have the phone returned un-repaired or if you don't respond to the quote the phone will be discarded 30 days.
Click to expand...
Click to collapse
My reply:
I have viewed the images and am unclear what exact "damage" exists, I will need this to be described fully in a report that summarises the exact nature and extent of any damage and repair required. I assume that the red label indicates the existence of moisture however is it not possible that this could have been activated due to ambience or humidity?
Under the Sale Of Goods Act, any fault that develops within the first six months of a product being sold is deemed to have been present at the time of sale. Since owning the phone, no incident that I am aware of has occurred that would give rise to the damage you say has been discovered, so the Sale Of Goods Act would come in to force. T-Mobile provided the phone in a sealed box, so I do not see how the damage could be down to them and as the ultimate supplier of the phone, I would have to hold you responsible for the sale of defective goods. Under the terms of the Act, it IS FOR YOU TO PROVE OTHERWISE or accept the repair or replacement of the phone at your expense.
In addition the handset is not out of warranty, in fact it is only 4 months old. It was also sent to you in a semi functional state - in other words it could be used fully except that just the bottom row of bottoms (excluding the roller) were not working. Can you please confirm that this is still the case should the handset be reassembled and returned.
UNDER NO CIRCUMSTANCES SHOULD YOU, HTC OR ANY PERSON ACTING ON BEHALF OF HTC DISCARD THE HANDSET AS THIS MAY CONSTITUTE A CRIMINAL ACT
I wish to make a formal compliant about the way in which this case has been handled, namely:-
1. I was never told nor did I agree that charges for both repair or return could be charged.
2. I was led to believe that the handset was still within warranty and would be repaired accordingly.
3. I have been told that you must replace items that do not need replacement, such as the LCD screen and the plastic surround which are known to have minor scratches consistent with fair wear and tear.
Click to expand...
Click to collapse
I bought my TouchPro2 through Mobile Phones Direct.co.uk, back in June '09. Just recently it started giving me problems with the ExtUSB. Have to fiddle with it just to make it take a charge, and I've given up trying to get to to connect to PC via USB.
Today it has got to the point where sliding the screen up or down too fast turns the phone off. Then I have to press power button to turn it on again.
I understand HTC supply a 24 month warranty. At least that's what my warranty card leaflet says. I already check the water indicators on the bottom of battery and next to MicroSD slot, they are both good (white with red crosshatchings.)
I have two concerns thought.
1) Is there a way for me to confirm that the Rom/SPL etc that I am using are the official ones that won't validate my warranty. I am pretty sure I never did any modding to this phone, only to my old Kaiser. But to be sure I would like to double check. ANy advice on how to do this?
2) My major worry is that my phone has loads of scratches on the screen, on the corners where paint is chipped. The battery cover is in a bad way too, the top left corner has a small crack and the metal strip in the middle of it has broken off around the camera lens.
So I am worried that HTC will tell me that whatever my problems are are because of normal wear and tear and therefore wont fix my phone. The thing is though all these problems are merely aesthetic which is why they never bothered me too much (at least once the first scratch is out the way anyway). My phone worked fine for ages despite these superficial defects (I never used a screen protector or case, phone used to go in my pocket along with coins, keys etc., and of course it did sustain the occasional drop).
Can anyone advise me as to whether this will be a problem? If HTC refused to fix/replace it then I would rather not send it in, to avoid the fee for returning it.
P.S. Also I don't know if I still have the paper invoice to prove purchase, will the emailed invoice be proof of purchase if I can't find the paper copy?
Oh yeh and finally, I don't have any insurance, so I am completely dependent on this warranty being honoured.l
I returned my Pro2 to the UK centre earlier this year. They don't need proof of purchase believe it or not, they never asked me once for mine, however, the electronic one will be fine as say you bought it on eBay, you wouldn't have a paper copy necessarily.
Also, I was using using a different stylus, had many programs like HD Walls and REStart and so on packed in there. Changed the home screen, even edited the files in the Windows directory that mailla used, altering them to say "Kev's Messages" and so on, and they never said a thing to me. My reason for returning is that the hard keys weren't working, they repaired it and flashed a new ROM on it and they never once had an issue with the "state" (if you will) that my Pro2 was in. Also I had many scratches on the battery pack and so on so I think you'll be fine! I hope this helps!
Thanks for your reply, salemfox. I'm going to give HTC a call tomorrow to arrange for them to collect the device.
In the mean time if anyone has any other advice than please let me know before I arrange for it to be sent in tomorrow.
How did it turn out?
not good,
arguing on phone to some dude now.
they originally sent me email saying device wasnt in warranty choose 1 of 3 options
1) pay 160ish £ to repair device
2) pay 20 to have device returned to me
3) allow htc to dispose of device
obviously didnt want to choose any of the 3 options, so i rang htc. spoke to someone who repeated options to me, saying if i did nothing then my device would be disposed of. I said i want to escalate matter, he told me theres no point, they'll tell me the same thing. I said i want to escalate anwyay, he told me to fill out service escalation form from htc website. found this at http://www.htc.com/uk/serviceescalation.aspx (even though its not linked to, anywhere in uk htc site)
filled that out on 6/10/10. never got any reply or anything. last friday 22/10/10 i got another email asking which option of the 3 i wanted to choose. rang htc back, told em how come no ones replied to my service escalation form, first person told me that the guy i originally spoke to (6/10/10) WAS the guy who escalated the issue, i was like WTF?? she said hang on, passed me to someone else, who said it had been escalated , i just didnt get the reply, but that he had in writing from the people who the matter was escalated to, that phone wont be fixed under warranty, i started complainign, saying i filled out the escalation form because i wanted to speak to someone who was higher up, and that i gave my contact details so i expected a reply FROM THEM. He then said he'd let me speak to his superior, which i did, and that guy repeated the same, first saying what form did i fill out, calaiming theres only customer care form on the website, but i told him original guy i spoke to told me to fill out the service escalation form, which i found (only by googling and guessing url).
I told him check the phone convo which should have been recorded, and he would see that i was advised to fill out SERVICE ESCALATION form from HTC website, which i did. he said he will check photos to see if the visual damage is minor enough that they will continue to repair anyway, (i doubt it , coz it had one pretty deep scratch in the screen, and back battery cover was cracked in corner). He also said he'll get original guy who i told me to fill out esclation form to call me back tomorrow.
I think theyre lying, noone seems to have done anythign about my escalation form. They say that the matter was escalated and that they have it back, in writing, that phone is not under warranty, but then why didnt anyone tell me anyof this, i wasn't contacted despite leaving contact info in contact fields of escalation form.
GRRRR, i knew this would happen, any excuse to get out of fixing the damn thing, i keep saying that im not bothered about the aesthetic damage (scratched screen, small crack in battery cover) since my phone worked fine for ages WITH these problems. i want them to fix the fact that my phones extUSB connector has gone dodgy, and that phones turns off, when i slide it open.
Not had phone for ages now, using old kaiser, but the touch screen doesnt work on this.
so bascally they are ssaying that due to visual damage (scratch, crack) phone isnt in warranty. I keep saying thats not whats caused problem, so just fix problem then. they say they can't half fix phone. so i say then fix the whole thing, but dont ask me to pay for it.
I mean seriously though, i've had the phone for almost 2 years, ofcourse theirs gonna be scratches and stuff, how can they say that puts my phone out of warranty!! (((
I'll keep u guys posted. sorry for poor grammar etc.
Could tell you woes a plenty,
email me at j-r at watchet.net and I can give direct names and contacts for escalation at HTC UK. When you get the right man, not too bad but not in call centre!
BEWARE unless guaranteed in writing they will flash the device with the latest win 6.5 rom and you will lose everything.
Even if they agree not to touch it, still often hard reset!
I'm fighting them for a LOT of compensation - for time, ignoring written instructions and £80 of telephone calls. Wil sue them if don't get anywhere this week.
JR, UK
salemfox said:
had many programs like HD Walls and REStart and so on packed in there. Changed the home screen, even edited the files in the Windows directory that mailla used, altering them to say "Kev's Messages" and so on, and they never said a thing to me.
Click to expand...
Click to collapse
None of those things violate the warranty. Just hard resetting clears all of those. HardSPL and flashing a custom ROM violate the warranty.
redpoint73 said:
None of those things violate the warranty. Just hard resetting clears all of those. HardSPL and flashing a custom ROM violate the warranty.
Click to expand...
Click to collapse
Yeah but I just assumed if they picky they could refuse on the basis of "you're changing what you're not meant to"...
Unreal, can't believe this has happened. Bottom right hand side of my phone. Glass is fine and everything works but the key component that lets you see everything.. ruined.
Of course it happened two days before im supposed to fly off on holiday
This is a nightmare, need to now get some answers/fixes whatever.
Who will repair this thing? T-mobile my network provider or HTC? Do I even have a leg to stand on with any of this? Surely my consumer rights have to come into play, all i did was put it for charge and checked it ten minutes later to find it had cracked. If the battery or something has caused it to overheat surely it's their fault?
Can i leave it for two weeks while i go on holiday?
If i leave it for a whole two weeks will someone like the companies i mentioned refuse to fix it because i left it? With all that's going on i would really prefer to leave it till i get back. It won't get worse so this would be the best option for me.
My head is all over the place at the moment - What are my next steps now that i've found the LCD has cracked?
Just to add, i got the phone in November so it hasn't been a year yet.
I would really really, really appreciate any sort of help on this, even the slightest bit!
Sorry to hear, it's an awful feeling when such things happen just at the wrong time.
From other users experience and my you send to htc, which have an awful service center.. A mate and an xda member had his phone with them for a month before they decided to send him a new one, that's after number of phone calls and a believe a letter and from my experience then sent me my phone back in the same state as it was send.
Others have better experience with the network provider. And it shouldn't be a problem at all leaving it 2 weeks, I say that I confidence.
Sent from my Desire HD using XDA
Very reassuring, cheers!
So if HTC tend to give you a new phone then my next step after coming back will be to grab every last bit of data off the thing. Good thing apps are linked to your Gmail account.
I might just see what my network provider says so it gets done quicker. It would be good to have a chance of getting a new phone though, haha.
To be honest I have three ways of sorting this, get it fixed with HTC, get it fixed with t-mobile or try and get it fixed with mobiles.co.uk the place I got it from. Essentially carphone warehouse.
I always prefer going the official route i.e HTC and I may even wait a while for it. Anyway I have to call them first and see what they say.
Again, very helpful cheers.
Send it to htc. The others will forward it to them anyway. The repair centre has vastly improved recently. They changed locations a while ago which slowed everything down but it's much better now. They also send a courier to collect the device the next day (after reporting) so you could send it away now and have it repaired when you return. Hope this helps.
Sent from my Motorola Startac running Atari 2600 software!
Will they just repair it? I had a HD2 a while back and my screen cracked sent it off to HTC for repair they rang me couple days later and told me that accidental damage was not covered by warranty. I asked for it back as they were quoting silly prices. They may try to fob you off with this and try to say it your fault.
Ricey
If the repair centre CAN repair it, they definitely will (that is one of their main performance indicators, repair vs replace). Yes, send it to them direct, cut out the middle man.
If there is no obvious impact that caused the crack, ie it's not your fault, I'd recommend you research heat (?) as a contributing factor and take them down that path, so that they don't spend too much time on the diagnostics. Doesn't sound normal to me, but they may have prior experience.
My only experience of a HTC repair centre was excellent, although it was 2 years ago and for a WM Prophet . They were in front of where I was working at the time and they took 2 days to fix, not replace the phone.
Oh, and install Titanium Backup, and do a full backup to your card.
Cheers for the advice!
Will definitely get in touch with HTC before anyone else. It's got to be a heat issue but what if they refuse? Can i bring my consumer rights into it? The crack looks like someone has pushed on it from behind but there is no outside damage and i was sitting in the room while it was charging; nobody touched it. It was hot when i picked it up but it always gets hot around the back when i charge it. It's definitely a heat issue but god knows what they say.
Hope i can just explain that and they will help.
Haven't rooted my phone so cant get Titanium backup but tbh i might as well root and backup everything thenrestore it all to default.
Hey guys!
On friday afternoon, i believe i killed my 3 month old baby. I got furious at something, and threw the phone onto my desk (I'm 190cm 6'3, desk is about 70cm above ground, you do the maths) and when i picked the phone up...
It looked fine.
I tried unlocking it, nothing would come up other than a black screen lighting up, but the sounds touch etc it works fine. Even the digitizer seems fine, odd enough.
So practically the inner LCD is dead, and unfortunately since i bought the device from US and went back to my homecountry, that screen replacement thing doesnt work out for me. Also unfortunately HTC is a complete asshat and for a reason no one knows, decided to not make any authorized services in the country, and i dont want to trust some dude downtown which can "fix my phone for 450tl" (thats a big deal of money where the minimum wage is 900tl per month) that doesnt even have a store but a stand.
Since then im using my old S3, which shared the same faith; furious throws ended up with inner lcd being cracked. Got it replaced from dealer, but ever since its 3G module does not work and oddly enough the guys there were like "your phone was rooted its out of warranty if anything relating mobo happens" before even accepting payment; 3 days later hte phone started acting up and 3G failed.
Anyway to the actual question, how hard are these screens to change? Also, any good sellers on fleabay? I talked with a few phone guys I know and they agreed to change it if i provide the screen, but honestly i dont know what to do, to sell this phone and get an iPhone (or a S5 because waterproof) or to somehow get this repaired? I'm fairly pissed off that i cant get a damn phone repaired which is also sold and imported into the country...
Also kinda unrelated but might anyone know why the 3G doesnt work? I've since then unrooted the phone and reverted back to stock rom but its still not working...
Maybe this will get you an idea: http://goo.gl/nBvaLz
Never done it myself tho with an m8. My DHD and OneX have been fully disassembled without problems tho to replace almost everything. [emoji41]
Look for disassembly videos online and order a new screen\digitizer assembly form ebay (dont attempt to separate the glass from the screen).
It takes patience and some steady hands, but it is possible to change the assembly.
http://goo.gl/GJU6VV
barkinos98 said:
Hey guys!
On friday afternoon, i believe i killed my 3 month old baby. I got furious at something, and threw the phone onto my desk (I'm 190cm 6'3, desk is about 70cm above ground, you do the maths) and when i picked the phone up...
It looked fine.
I tried unlocking it, nothing would come up other than a black screen lighting up, but the sounds touch etc it works fine. Even the digitizer seems fine, odd enough.
So practically the inner LCD is dead, and unfortunately since i bought the device from US and went back to my homecountry, that screen replacement thing doesnt work out for me. Also unfortunately HTC is a complete asshat and for a reason no one knows, decided to not make any authorized services in the country, and i dont want to trust some dude downtown which can "fix my phone for 450tl" (thats a big deal of money where the minimum wage is 900tl per month) that doesnt even have a store but a stand.
Since then im using my old S3, which shared the same faith; furious throws ended up with inner lcd being cracked. Got it replaced from dealer, but ever since its 3G module does not work and oddly enough the guys there were like "your phone was rooted its out of warranty if anything relating mobo happens" before even accepting payment; 3 days later hte phone started acting up and 3G failed.
Anyway to the actual question, how hard are these screens to change? Also, any good sellers on fleabay? I talked with a few phone guys I know and they agreed to change it if i provide the screen, but honestly i dont know what to do, to sell this phone and get an iPhone (or a S5 because waterproof) or to somehow get this repaired? I'm fairly pissed off that i cant get a damn phone repaired which is also sold and imported into the country...
Also kinda unrelated but might anyone know why the 3G doesnt work? I've since then unrooted the phone and reverted back to stock rom but its still not working...
Click to expand...
Click to collapse
MarckX said:
Maybe this will get you an idea: http://goo.gl/nBvaLz
Never done it myself tho with an m8. My DHD and OneX have been fully disassembled without problems tho to replace almost everything. [emoji41]
Click to expand...
Click to collapse
opticus44 said:
Look for disassembly videos online and order a new screen\digitizer assembly form ebay (dont attempt to separate the glass from the screen).
It takes patience and some steady hands, but it is possible to change the assembly.
http://goo.gl/GJU6VV
Click to expand...
Click to collapse
The M8 has a repairability score of 2/10. I bent my back cover, and many cell repair shops refused to replace it.
You don't want to take this on by yourself. Check out the tear down at ifixit.com.
Just did the work on a M7, it should not be all that different. Though, I have not tried it myself on my M8.
http://youtu.be/KFiVKMkvwCc
xunholyx said:
The M8 has a repairability score of 2/10. I bent my back cover, and many cell repair shops refused to replace it.
You don't want to take this on by yourself. Check out the tear down at ifixit.com.
Click to expand...
Click to collapse
Lol, you can leave it be and just buy a new one as well, yeah. The easy way....
imo 2/10 means it's repairable (my glass is half full). I would look for a cheap dead-mobo or a hard-bricked phone (with a working screen , that is)
^This guy
As long as you cant use it, why not try?
barkinos98 said:
Hey guys!
On friday afternoon, i believe i killed my 3 month old baby. I got furious at something, and threw the phone onto my desk (I'm 190cm 6'3, desk is about 70cm above ground, you do the maths) and when i picked the phone up...
It looked fine.
I tried unlocking it, nothing would come up other than a black screen lighting up, but the sounds touch etc it works fine. Even the digitizer seems fine, odd enough.
So practically the inner LCD is dead, and unfortunately since i bought the device from US and went back to my homecountry, that screen replacement thing doesnt work out for me. Also unfortunately HTC is a complete asshat and for a reason no one knows, decided to not make any authorized services in the country, and i dont want to trust some dude downtown which can "fix my phone for 450tl" (thats a big deal of money where the minimum wage is 900tl per month) that doesnt even have a store but a stand.
Since then im using my old S3, which shared the same faith; furious throws ended up with inner lcd being cracked. Got it replaced from dealer, but ever since its 3G module does not work and oddly enough the guys there were like "your phone was rooted its out of warranty if anything relating mobo happens" before even accepting payment; 3 days later hte phone started acting up and 3G failed.
Anyway to the actual question, how hard are these screens to change? Also, any good sellers on fleabay? I talked with a few phone guys I know and they agreed to change it if i provide the screen, but honestly i dont know what to do, to sell this phone and get an iPhone (or a S5 because waterproof) or to somehow get this repaired? I'm fairly pissed off that i cant get a damn phone repaired which is also sold and imported into the country...
Also kinda unrelated but might anyone know why the 3G doesnt work? I've since then unrooted the phone and reverted back to stock rom but its still not working...
Click to expand...
Click to collapse
And the next time a girl breaks up with you - don't take it out at you phone, just hit a pillow.
I'm going to make the hotspot stay open 24/7, because S3 doesnt have mobile network, and since I'm paying why not actually use it?
Also, odd enough one service quoted me 330TL while another said 450TL (both in far away cities) when one in my city asked 400TL...