Develop Bugs

HTC Artemis freezes or blacks out

Hi,
For two days I have had a serious problem with my HTC P3300 Artemis:
There are actually 3 different things that happen:
1. The phone freezes while working. No idea what causes it. Happened at different occasions.
2. The phone doesn't wake up when I hit the wake-up-button.
3. Often while rebooting the screens whites out or whites out and gets green or purple vertical lines.
In each case only removing the battery helps.
I use Mossisrom as my OS.
Can anybody tell me how to fix the problem? Is it a hardware or software problem? Please help me!!!
mfg
Ilu

iluvatar1 said:
Hi,
For two days I have had a serious problem with my HTC P3300 Artemis:
There are actually 3 different things that happen:
1. The phone freezes while working. No idea what causes it. Happened at different occasions.
2. The phone doesn't wake up when I hit the wake-up-button.
3. Often while rebooting the screens whites out or whites out and gets green or purple vertical lines.
Click to expand...
Click to collapse
I get the problem about waking up too. Sometimes it won't for a while. I leave it a couple of seconds and then try again which usually works.
Have you checked how much free internal memory you have. WM seems to still be very sensitive to low memory.

Hi,
I am rather sure that it's not a memory issue. The system freezes completely, not just for some seconds. I can't call the phone either. I think its either a SW or a HW problem and hoped, someone could tell me what to do.
mfg
Ilu

I can only suggest resetting the ROM back to a standard one and seeing if you still get the problems. If you do, it is probably a hardware problem and you should get the phone replaced.

I had the exact same problem with my P3300. It's a malfunction in the Motherboard. I've called the dutch helpdesk and because a hard reset didn't do much good the PDA was picked up later that day to be sent to Eurotwice, the repair station in Belgium. I got my phone back 2 weeks later, I started it and it froze again! So I immediatly called HTC Netherlands and again, the P3300 was picked up by UPS that afternoon. The second time I wrote a letter to the repair station and sent it with my phone. In another topic on another website I read that some other phone with the same problem had been fixed by replacing the motherboard. I got my phone back today and it works great! It hasn't crashed today, and I have confidence it won't in the future. So my tip to you and anyone who experiences this problem: Call the HTC helpdesk in your country and ask them to sent your PDA to a repair station. It might take a while but they fix it well! By the way, you have 2 years full garantee so it didn't cost me anything! Great service from HTC!

Wow, you had a great experience from HTC . I didn't. I had the exact same problem as posted. HTC claimed I broke the phone myself and wanted to charge me. They claimed something broke behind the screen and that I must've pressed it too hard, despite the screen still being intact. After three months of phone calls to the UK and a lot of empty promises (promised to get a manager to call me back, never got them. promised to discuss with repair dept and call me back, never got them) I finally got my phone back , fixed. No explanation as to why they changed their mind. I had asked them to take a picture for me of what was broken and to how they came to the conclusion that I was the one who broke it. Maybe they were too lazy to do it.

Buttons less sensitive

I've had mine for around 6 months, and the buttons on the bottom front dem to ne losing sensitivity now all of a sudden? It's in good condition, never dropped or anything. Anyone have the same problem? Sometimes takes 2 press to get the button to work or you need to pea down hard.

Same issue here, but my phone is 14 months old - it was one of the first Desires.
Now for the bad news, HTC have a backlog of repairs. My phone was collected by UPS on 9th May and delivered to the HTC service centre the following day. The tracking tool on the HTC site says that it is still en route to the service centre although HTC have confirmed that it has been received and they are unable to advise when it will be fixed.
I would suggest that you live with it for the time being, until HTC sort themselves out!

Same me..I have my desire from April 2010..And sometimes I have to press 2 or 3 times the menu button (just it) to make it work..Bit annoying..

I cant remember if it was here or Android forums where this was discussed before but the overriding answer was that you need to stop sticking the phone in you jeans pockets.As that seemed to be causing constant pressure to the buttons and in some cases causing them to flake.

ah ok, thanks for the advice. i wonder if a phone repair shop would be able to fix it?

85matt said:
ah ok, thanks for the advice. i wonder if a phone repair shop would be able to fix it?
Click to expand...
Click to collapse
Go to your shop of your trust and ask.

[Q] My volume button is broken

I just realized that my volume down button is not working
I am really frustrated right now coz I really love my phone It is not even a year old or dropped in these few days it suddenly just stopped working. Is there anyway that I can fix this ?

craze96 said:
I just realized that my volume down button is not working
I am really frustrated right now coz I really love my phone It is not even a year old or dropped in these few days it suddenly just stopped working. Is there anyway that I can fix this ?
Click to expand...
Click to collapse
Well first U have to figure out what reason cause this. Is this becuz of the software or the hardware? Try to flash another clean and stable Rom and see if your button is working now. If not,well...Go to the prepair store to try to fix it...Cheers

well.. my volume rocker just stopped working aswell, and it is caused by hardware fault.
it is completely loose aswell. and i think i can live with it..
you just have to find workarounds for things like vibration mode and stuff like that.
there are apps in the market that can help you.
search hint: Volume.

Hello
This is my first post, so hello everybody
I had a problem with volume button as well. I flashed another ROM and it doesn't help, so i decided to send the phone repair under guarantee, and the phone was repaired free of charge

cwibel said:
This is my first post, so hello everybody
I had a problem with volume button as well. I flashed another ROM and it doesn't help, so i decided to send the phone repair under guarantee, and the phone was repaired free of charge
Click to expand...
Click to collapse
Yup,that's the same thing that I would do with my DHD as nobody helps me with my prob
Btw,Welcome

cwibel said:
This is my first post, so hello everybody
I had a problem with volume button as well. I flashed another ROM and it doesn't help, so i decided to send the phone repair under guarantee, and the phone was repaired free of charge
Click to expand...
Click to collapse
...and if we don't have warranty?

i paid 50e for repair few days ago...I have 6 monts warranty jet but my mobile provider sad that he cant accept hardware issues like that in warranty

There are kits on ebay (or other websites) that include a tool to take phone apart and install a new volume rocker. I did this and it now works better than it did before. However, the volume up does not work, only volume down, but that could be due to the fact I may have done it wrong

if it is not a software issue you gonna have to open phone...
check that metal piece(look picture) on flex that is on right place,
and also check that it makes "click" when you press it with a nail or pencil.
if it is not in right place it wont make contact and it won't work.
to place it in position you can try using hair dryer, heat it and move it to center(look picture to see where it must be)
why that happens?
combination of high temperature (in the car during the summer...) and high usage of volume button.

This has been happening to me for a few months too. It clicks but nothing happens, I can't get it fixed and I've flashed dozens of ROMs so it's not a software issue.

starkilling said:
This has been happening to me for a few months too. It clicks but nothing happens, I can't get it fixed and I've flashed dozens of ROMs so it's not a software issue.
Click to expand...
Click to collapse
To be honest, its just one of the terribly made bits of the phone. That and the sim card cover.

starkilling said:
This has been happening to me for a few months too. It clicks but nothing happens, I can't get it fixed and I've flashed dozens of ROMs so it's not a software issue.
Click to expand...
Click to collapse
if my previous post doesn't help then the only cure is new flex cable ribbon
(ebay $38)

yamFZ6 said:
if my previous post doesn't help then the only cure is new flex cable ribbon
(ebay $38)
Click to expand...
Click to collapse
It works if I press really hard and insist. I can live without it.

Haptic feedback broken?

My haptic feedback, and vibrate in general appears to be broken.
I noticed the haptic was gone from the keyboard, and it was turned on in there 'Sounds' menu.
Running the Vibration test from a Diagnostics results in nothing, Failed.
I have rebooted and it's made no difference.
Anyone else noticed a lack of Haptic, or is it back to the shop with it?
Sent from my iPad using Tapatalk HD

Ah, if I shake the phone it starters working again.
This has happened once, hopefully I can make it happen again, so I can return the phone maybe?
I think perhaps the vibration motor gets stuck.
Also reported by other person on talk sonymobile forum
http://talk.sonymobile.com/t5/Xperia-Z1-Compact/Vibration-issue/m-p/547959#U547959
Sent from my iPad using Tapatalk HD

HarpingOn said:
Ah, if I shake the phone it starters working again.
This has happened once, hopefully I can make it happen again, so I can return the phone maybe?
I think perhaps the vibration motor gets stuck.
Also reported by other person on talk sonymobile forum
Sent from my iPad using Tapatalk HD
Click to expand...
Click to collapse
Hi! It was me posting in the sonymobile forum. Do you guys know whats wrong? feels like it could be a software problem...or the touchscreen dont register... What do you think?

I think it's a hardware problem.. As you're saying it is working when you shake it.. So I would recommend you to take it to the service center.. You should get a replacement as it is a defected piece or some hardware malfunction..
Sent from my LT26i using xda app-developers app

Not sure how I can take it to a service centre. There are none that I can find.
Back to the shop, I suppose, but I can't make the problem happen at will
Anyone got a cast iron method of making the haptic go off?
Sent from my iPad using Tapatalk HD

My z1 compacts vibration stopped working when I was texting and would start working again when shaken. I took it into phones4u (my retailer) and wrote a text in front of them until it stopped. They gave me a new handset which so far has had no problems after a week. Hope you can get yours replaced or repaired!

Try searching the service center on their official website or try contacting them using their helpline no.
If not flash your phone with a latest ftf which is available.. It might help you out..
Revert back for more info..
Hit Thanks if I helped you
Sent from my LT26i using xda app-developers app

trex3491 said:
My z1 compacts vibration stopped working when I was texting and would start working again when shaken. I took it into phones4u (my retailer) and wrote a text in front of them until it stopped. They gave me a new handset which so far has had no problems after a week. Hope you can get yours replaced or repaired!
Click to expand...
Click to collapse
I can't make it happen again. Perhaps it won't. If I can't demo the problem I've got no chance.
On the other hand, if it never happens again, *shrug*
Worse, would be if it starts happening regularly a month or more down the line. That'd be more of a problem.

HarpingOn said:
I can't make it happen again. Perhaps it won't. If I can't demo the problem I've got no chance.
On the other hand, if it never happens again, *shrug*
Worse, would be if it starts happening regularly a month or more down the line. That'd be more of a problem.
Click to expand...
Click to collapse
A-ha.
I can recreate it in a few seconds by texting in landscape mode.
Which I never do.
But... It serves to demonstrate the fault.
So, I'm going back to CPW tomorrow with it.
I really hope they let me refund and get a Z1 instead of a compact. The production faults with this handset seem to be growing, even though I actually do prefer the form factor.

Shebe7 said:
It`s crystal clear only a service could decide what to do further. How long having been using it? I asl you because, I`m using my Z1 compact for six months and no major problem appeared
Click to expand...
Click to collapse
You say that like it is easy, but as far as I know there are no Sony Mobile Xperia service centres in the UK, and even if there is one that I haven't been able to find online, it'll be hundreds of miles away.
'Take it to a service center' is just not an option.
It's going back to the shop tomorrow and I'm going to try and get them to refund and I'll get a Z1 instead. If they won't (they don't have to) then I'll check the replacement handset very closely in the shop for the same problems I have on mine (loose screen, stuck vibro motor, flash bleed).

I demonstrated the fault to the salesman who'd never heard of the problem before.
They showed me another handset upon which I created the fault again. Even the diagnostics won't turn on the vibro. Weird.
They had no more Z1C to give me, so I got a Z1 instead.
So now, I have no Z1C any more, but a brand new and so far fully functional Z1
Result
Sent from my iPad using Tapatalk HD

I'm having the same issue with mine, consistently since buying it. Vibrate stops working after typing a few characters, and then the phone won't vibrate for notifications either. if I leave it alone for a while, it will work again, until I type and then it kind of "fades" away to not working again. Shaking it does seem to get it working again, if only for a second or two.
Problem is I bought the phone on Amazon, and there are no service places even remotely near me. I kept the phone hoping the update would fix.. and when it didn't, I was hoping a fix would be released.. but no. I guess I'll send them an email.

My wife's Z1C had the same issue with haptic feedback, but also the sound would cut out at the same time. Indeed, giving the phone a wack would start both sound and vibrations working again. But finally it never turned back on, so had to RMA it....

Vibrate not working properly

My phone has developed a problem with vibrate.
I get no vibration from it at all. However, if I install an app that produces a constant vibration and set it off, nothing happens unless I smack the phone into my hand, at which point it will vibrate very weakly and gradually decrease in intensity over the course of about 3 seconds at which point it stops entirely again. Feels like how it would if the battery was dying.
Is this a duff motor or is there something else that I can check? The phone is about as hacked as they come so I don't really have a leg to stand on warranty-wise (bootloader was done thru htcdev) so it's looking like I'm gonna have to get the spudger out

dazultra2000 said:
My phone has developed a problem with vibrate.
I get no vibration from it at all. However, if I install an app that produces a constant vibration and set it off, nothing happens unless I smack the phone into my hand, at which point it will vibrate very weakly and gradually decrease in intensity over the course of about 3 seconds at which point it stops entirely again. Feels like how it would if the battery was dying.
Is this a duff motor or is there something else that I can check? The phone is about as hacked as they come so I don't really have a leg to stand on warranty-wise (bootloader was done thru htcdev) so it's looking like I'm gonna have to get the spudger out
Click to expand...
Click to collapse
Run the HTC Function Test and check if it runs in there.
*#*#3424#*#* Vibrator Test should be at the right(bottom of list)

Sorry I probably should have mentioned that I try that. Similar results. If I run it, nothing happens. If I run it and simultaneously smack the phone with my hand, I get a very short, weak burst of vibration.

dazultra2000 said:
Sorry I probably should have mentioned that I try that. Similar results. If I run it, nothing happens. If I run it and simultaneously smack the phone with my hand, I get a very short, weak burst of vibration.
Click to expand...
Click to collapse
Yeah then it's probably a hardware issue Thought that maybe if it ran in there then we could look towards settings etc but if it doesn't run in there either then it must be hardware related.

I just had to send my device to HTC to get it fixed for this exact same reason.
Since I'm S-OFF, I just masked my HBOOT to appear S-ON and they fixed it no problem.

Captain_Throwback said:
I just had to send my device to HTC to get it fixed for this exact same reason.
Since I'm S-OFF, I just masked my HBOOT to appear S-ON and they fixed it no problem.
Click to expand...
Click to collapse
Seems like it might be a common problem. There's even a video on Youtube that shows steps on how to get to the little motor :cyclops:
http://www.youtube.com/watch?v=jPrLOkWmJeU

Quite a few postson this very forum about vibration problems, in fact....

i had the same problem..
my smartphone has been without vibration for 3 weeks.
I installed "vibrate plus" for try the vibration but not working or sometimes vibrated at very very low intensity.
I installed z-test device to test if it was a hardware problem but the engine vibration was ok.
one day, "playing" with no frills cpu control, I changed the processor frequency at start increasing it.
From that day he returned to work perfectly.
Try to do a test by increasing the frequencies of processors, maybe back to work as well for you.
I hope that my was not just luck, and help you.
Let me know.
PS.
changing the frequency of the processor, I also fix the bug sound.

Weirdly, without doing anything whatsoever, it's started working again today. I even bought a new motor and tools to do it myself, but it's working great today! Weird
Sent from my HTC One_M8 using Tapatalk

dazultra2000 said:
Weirdly, without doing anything whatsoever, it's started working again today. I even bought a new motor and tools to do it myself, but it's working great today! Weird
Sent from my HTC One_M8 using Tapatalk
Click to expand...
Click to collapse
oddly mine just died today too after i was texting the vibration felt weaker and than it just kind of went away i don't want to open up my phone either to replace the motor so i guess im SOL.

Mine is still working after the trouble I had. Maybe try what sheva7 suggested as that might kick it into life...otherwise try and sit it out for a bit and maybe it will magically start working again like mine did...

dazultra2000 said:
Mine is still working after the trouble I had. Maybe try what sheva7 suggested as that might kick it into life...otherwise try and sit it out for a bit and maybe it will magically start working again like mine did...
Click to expand...
Click to collapse
about how long did it die than you had to wait for it to magically come back?

Somewhere between 1 and 2 weeks I'd say. I didn't notice it straight away, and then I ordered parts which took a few days to arrive, and then a couple of days later it started working again
Sent from my HTC One_M8 using Tapatalk

Mine stopped working the 25th of November.
Today, just a few minutes ago, it randomly buzzed for the first time since then. I tried making it happen again and it was not repeatable, so I guess it was just a death rattle. I had a brief glimmer of hope, though....

this is very strange isn't it! Mine Is also doing this, seems to be after installing lollipop, even bought a new motor and replaced and still doesnt work! Im hoping it will kick back in to life at some point!

Mines gone and stopped working again. So frustrated. Again, if I whack it it works for a couple of seconds really weakly. I've always had HTC phones but after the camera lens and vibrate issues I honestly can't wait til I can get rid of this thing
Sent from my HTC One_M8 using Tapatalk