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Hey all going to th Verizon store to exchange my GN because of a defective screen. In efforts to not have to exchange again is there any tips or advice in getting/picking out a error defective free GN.
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There is not one phone on earth that will be perfect. Get the nexus,quit looking for stuff to complain about and enjoy while it's the best phone out.
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phillybizzle said:
Hey all going to th Verizon store to exchange my GN because of a defective screen. In efforts to not have to exchange again is there any tips or advice in getting/picking out a error defective free GN.
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What do you mean? Its not a car lot or something where you can see all of the available ones. If you bring in a phone for exchange, they reach under the counter (or in the back) and take out a random box from the stack of Galaxy Nexus' to replace it with. Their assumption is that the phone they give you as a replacement is in good working order, so you can't just look it over and be like "no I want another one". They won't bring out 10 boxes and let you open them all and choose the one you want.
They give you that one and you deal with it. If it is exposed later on that something is defective and warrants another return, you can return this new one at that point, and you'll go through the process again.
Try and find one with the highest serial number or something on the box?
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The place where I bought mine online (Europe) told me they checked and they all had defects on the screen and I could either live with it or send it back for a refund... nice...
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the serial number idea was something I was looking for. Comments that just slam my question not needed
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One other thing you could try is asking the Customer Rep at Verizon or wherever your going to purchase it from, to let you know when the next batch comes in and grab one of them... That way you know your going to get a new-new one? just a thought.
I changed this into a my progress thread. I have verizon and insurance.
I tested everything on the phone over a 24hr period. And here is progress.
Still using phone 2 as of now.
Phone 1 - random reboots.
Phone 2 - proximity sensor failure, vertical banding
Phone 3 - 2-3 screen purple, loses full signal and data then comes back. Few times a day. Basically like a ping out. Timeout. Whatever.
Phone 4 - coming tomorrow 8-15 maybe this one will be good!
Phone four is good so far! No data drops. Good screen. Korean model.
imablackhat said:
okay so i have verizon, i went back stock to warranty my phone locked it back up and everything, called verizon and they are sending a refurb to my house overnight.
question is, i'm ocd about my phones, they say its a refurb and they don't know if its been used and has gone over a 100 point inspection. but has the screen ever been touched and such? scratched etc.??
im sending back because i have issues with proximity sensor in the phone and defect screen.
this is going to be my third replacement, my second however i did within the 14 days of buying the phone so they gave me a new one off the shelf.
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I have had 3 replacements. All looked new! No scratches just a little dust hahah. Had to send two back due to weak signal and loss of data. My third one works fine!
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imablackhat said:
okay so i have verizon, i went back stock to warranty my phone locked it back up and everything, called verizon and they are sending a refurb to my house overnight.
question is, i'm ocd about my phones, they say its a refurb and they don't know if its been used and has gone over a 100 point inspection. but has the screen ever been touched and such? scratched etc.??
im sending back because i have issues with proximity sensor in the phone and defect screen.
this is going to be my third replacement, my second however i did within the 14 days of buying the phone so they gave me a new one off the shelf.
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I've had 14 replacements. I've had only one that didn't look brand new and that was due to the protectors shifting when it shipped. They are pristine when you get them.
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Gahh Its Lee said:
I've had 14 replacements. I've had only one that didn't look brand new and that was due to the protectors shifting when it shipped. They are pristine when you get them.
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Holy crap.... 14 replacements? Why did you go through so many?
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I got my phone replaced once for screen ghosting. I'm almost certain this "refurb" is BRAND NEW. They even re-apply the oliophobic coat. I'm very pleased with Verizons return department and I'm pretty sure the lemons people got weren't verizons fault.
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Every time I get a refurbished from them it all ways has the plastic on the screen and plastic around the edges
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Smokeey said:
I got my phone replaced once for screen ghosting. I'm almost certain this "refurb" is BRAND NEW. They even re-apply the oliophobic coat. I'm very pleased with Verizons return department and I'm pretty sure the lemons people got weren't verizons fault.
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whats this coat your talking about?
my first replacement was within the 14 day period, my phone was randomly rebooting every day.
this is going to be my third nexus, this time proximity sensor doesn't function even after recalibration and such.
i'm just worried that i'm going to get a phone worse off then my current. since there are so many bad ones out there, and i've heard of horror stories of refurb nexus's on youtube and such.
I would trust a refurb from Verizon over a new unit. They're all tested thoroughly and any parts replaced are new...
You would think that however there are tons of people who go through more then four replacements trying to get a good one from Verizon. There are videos of un boxing and having issues from first power on.
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Foxy Roxy said:
Holt crap.... 14 replacements? Why did you go through so many?
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Everything from defective screens to a totally borked antenna. Got one scratched to hell too.
Adamallica said:
I would trust a refurb from Verizon over a new unit. They're all tested thoroughly and any parts replaced are new...
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i honestly don't believe this being I was sent a refurb that had a trashed antenna and couldn't ever receive signal.
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Got my first replacement today everything is working as intended so far.
Edit. Only thing I can find is sometimes radio timeout. I'm on jelly bean. And it'll say full service and 4G or whatever and then ill try to do something with Internet and ill lose service completely timeout and it'll reconnect.
Is this normal? Gonna test it for another day before I return.
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Got a gnex coming overnight from vzw to replace my gf's gnex with a faulty charger port
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when one reports to Verizon about a fault in the phone and they send you a refurb/recertified phone, do I send them my current phone first or I can just sit on it and ask for a replacement and just walk to a verizon store and return there?
Philosophre said:
when one reports to Verizon about a fault in the phone and they send you a refurb/recertified phone, do I send them my current phone first or I can just sit on it and ask for a replacement and just walk to a verizon store and return there?
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You have 5 days or so to ship the faulty phone back upon receiving your new phone. They pay for the shipping both ways. If it is faulty just tell them you have already wiped data etc....battery pull blah blah blah so they don't make u do it and you aren't tied up on the phone. So glad I pay the $6.99 for TEC from asurion on both my lines. This process the few times I have had to do it is relatively painless.
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Just delt with them again on the phone. The woman said I can mail it back tomorrow morning and they will mail the next one out before they receive the old return as in they are going to mail the next one tomorrow as well. Is this true or is she bs.?
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imablackhat said:
Just delt with them again on the phone. The woman said I can mail it back tomorrow morning and they will mail the next one out before they receive the old return as in they are going to mail the next one tomorrow as well. Is this true or is she bs.?
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I've had three phones out at once before so I guess so
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Next one comes in tomorrow! Woman on the phone said she flagged my number to make sure they do a good inspection since it's my fourth one. Haha okay lady.
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90% of warranty exchanges are garbage.
Can i return my device for replacement after 15 days? I have Nexus 7 lte and i have screen bleeds but I'm using a custom rom.
---SENT FROM MY RAGING NEXUS⁴---
It depends on where you bought it from , and the return policy. Most places have a 15 day return policy. I would flash it back to stock before you return it if allowed to where you bought it, otherwise you can try going through the one year manufacturer warranty. This is from my personal experience.
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Jewveeski said:
It depends on where you bought it from , and the return policy. Most places have a 15 day return policy. I would flash it back to stock before you return it if allowed to where you bought it, otherwise you can try going through the one year manufacturer warranty. This is from my personal experience.
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I bought it in the Google Playstore. The nexus 7 lte don't have the factory images yet.
---SENT FROM MY RAGING NEXUS⁴---
Gotcha, I'm sure once those images become available which should be soon you can flash back to stock and send it back for a warranty replacement. Sorry I couldn't be of more help.
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Jewveeski said:
Gotcha, I'm sure once those images become available which should be soon you can flash back to stock and send it back for a warranty replacement. Sorry I couldn't be of more help.
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Even after 15days? I'm also thinking for keeping it and when it's pretty old i have an excuse for replacement. Will that work?
---SENT FROM MY RAGING NEXUS⁴---
https://support.google.com/googleplay/answer/2411741?hl=en-CA
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Jewveeski said:
https://support.google.com/googleplay/answer/2411741?hl=en-CA
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So within 15days?
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Return policy
If for any reason you do not wish to keep your device, you have up to 15 days from the date the device is delivered to you to initiate a return in accordance with the Return Instructions described below. You are responsible for returning the device in its original packaging with any accessories as soon as possible and at your own cost.
danvee said:
Return policy
If for any reason you do not wish to keep your device, you have up to 15 days from the date the device is delivered to you to initiate a return in accordance with the Return Instructions described below. You are responsible for returning the device in its original packaging with any accessories as soon as possible and at your own cost.
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That's for return. How about for replacement?
---SENT FROM MY RAGING NEXUS⁴---
Their policy has been with the Gen1 N7 (I'm assuming that you mean warranty replacement) was to send another to you along with PP shipping of your old one during the warranty period. They place a hold on your CC until the old one gets back into their hands.
I'm certain that emailing them will give you the exact current policy.
danvee said:
Their policy has been with the Gen1 N7 (I'm assuming that you mean warranty replacement) was to send another to you along with PP shipping of your old one during the warranty period. They place a hold on your CC until the old one gets back into their hands.
I'm certain that emailing them will give you the exact current policy.
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So is it allowed to be replaced within the warranty period or one year? I can't send them back may device cause it's running on a custom rom.Can i just keep it and when it gets old like for 5months then let them replace it for the screen issue(screen bleeding)
The policy is as stated.
For clarification, contact Google via the PlayStore.
Anything else that anyone else says or speculates on has no bearing whatsoever.
When you get clarification from them directly, you can be totally certain.
In the 13 hours since the first post, you could as easily have gotten a concrete, iron clad, definitive answer from the only people who matter in this - Google. The rest of us can only guess, conjecture and interpret.
They're the ones with the final word.
Generally speaking, though, installing any custom ROM voids the warranty, whether it's a hardware or software issue. Again, they get the last word - and the only one that matters.
Just a heads up if anyone else has this problem. My speaker started buzzing. It would happen only at certain frequencies but always when hearing a dial tone with the speaker phone on at full volume. I brought it to Verizon and they send me a replacement. Of course, the replacement was a certified used and not brand new, wasn't exactly happy about that.
afkool said:
Just a heads up if anyone else has this problem. My speaker started buzzing. It would happen only at certain frequencies but always when hearing a dial tone with the speaker phone on at full volume. I brought it to Verizon and they send me a replacement. Of course, the replacement was a certified used and not brand new, wasn't exactly happy about that.
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Next time, send it in to HTC...might be covered under warranty repair. They replace the part, not the phone.
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brholt6 said:
Next time, send it in to HTC...might be covered under warranty repair. They replace the part, not the phone.
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Oh, hmm I never thought of that. I figured I had to do it through Verizon. I actually still haven't sent back the phone I wonder if it's worth trying to warranty repair it at this point.
Will HTC care that it's unlocked and rooted? Do they provide a loaner?
afkool said:
Oh, hmm I never thought of that. I figured I had to do it through Verizon. I actually still haven't sent back the phone I wonder if it's worth trying to warranty repair it at this point.
Will HTC care that it's unlocked and rooted? Do they provide a loaner?
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You have to follow the steps in the Return to Stock S-on thread but you can leave your phone s-off. They won't provide a loaner but mine was in for camera repair and it took 5 days total. I would do an online chat to see if the speaker issue is covered.
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brholt6 said:
You have to follow the steps in the Return to Stock S-on thread but you can leave your phone s-off. They won't provide a loaner but mine was in for camera repair and it took 5 days total. I would do an online chat to see if the speaker issue is covered.
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Great, thanks for the info.
So, turns out the refurbished phone I got from Verizon had a purple camera...Decided not to stick with it and kept my original for warranty repair. Took them about a week to get it back to me. Unfortunately, they automatically upgraded it to 4.4 so now I can't root it. UGH. I contacted them after and said they would not downgrade the software. I guess this is a warning for others looking to have their speakers or other work done.
Woohoo! Back to rooted, unlocked, and s-off! Glad I made the decision to go with the HTC warranty repair. Nice to have the original phone I purchased and not something in an unknown state of quality.
Yesterday just out of nowhere my power button broke. Doesn't do anything. Called T-Mobile and they are sending me out a replacement. Mad cause I paid full price for my phone. Never dropped or any water damage. Anyone else have this problem? Or even where the button gets stuck? Also anyone receive a replacement device yet and how are they? Was it a refurbished or brand new?
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