Hey all going to th Verizon store to exchange my GN because of a defective screen. In efforts to not have to exchange again is there any tips or advice in getting/picking out a error defective free GN.
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There is not one phone on earth that will be perfect. Get the nexus,quit looking for stuff to complain about and enjoy while it's the best phone out.
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phillybizzle said:
Hey all going to th Verizon store to exchange my GN because of a defective screen. In efforts to not have to exchange again is there any tips or advice in getting/picking out a error defective free GN.
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What do you mean? Its not a car lot or something where you can see all of the available ones. If you bring in a phone for exchange, they reach under the counter (or in the back) and take out a random box from the stack of Galaxy Nexus' to replace it with. Their assumption is that the phone they give you as a replacement is in good working order, so you can't just look it over and be like "no I want another one". They won't bring out 10 boxes and let you open them all and choose the one you want.
They give you that one and you deal with it. If it is exposed later on that something is defective and warrants another return, you can return this new one at that point, and you'll go through the process again.
Try and find one with the highest serial number or something on the box?
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The place where I bought mine online (Europe) told me they checked and they all had defects on the screen and I could either live with it or send it back for a refund... nice...
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the serial number idea was something I was looking for. Comments that just slam my question not needed
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One other thing you could try is asking the Customer Rep at Verizon or wherever your going to purchase it from, to let you know when the next batch comes in and grab one of them... That way you know your going to get a new-new one? just a thought.
Related
Okay so I just got my gn from amazon and I was wondering if there is any way to get insurance for this device. I'm coming from a tmo gs2 and I accidentally dropped it less than 2 weeks of owning it n it got a few dents around the edges. With that in mind I can't stop thinking about a bunch of "what if's" that might happen. Lol I love everything about this phone but I don't want to end up damaging this phone too cuz we all know **** happens.lol I'm already going to buy a case. But screens can still get cracked if it lands a certain way. Not only that. What if the phone malfunctions .would I be able to atleast send for repairs even if I can't get insurance? hopefully I didn't make a bad decision. Or would it be better if i just got the verizon one instead. At first i would've gotten the verizon one but cancelling my contract with tmo, paying the deposit fee and then buying the phone was turning out to be more expensive than just buying the gsm phone. But at the end of the day if I do have issues with this one I have now. That would be money down the drain instead of being able to get it replaced if I were with Verizon...right? Thanks in advance for any help anyone can provide.
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Your options are go without any insurance, get phone insurance or do what I did, put it on my home insurance
Damn I just realized I posted in the wrong section. Smh
I forgot to mention. I live in the US and I have t mobile. From the little help i have gotten from searches online about the insurance. I'm getting the vibe that since the phone is not released out here I have no way to get insurance? Which leads me to the other question I had, if there's a way to send for repairs if the phone breaks.
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I am also with TMobile and because you didn't get the phone from them the insurance they offer will not apply. Not sure about the homeowners insurance, worth a phone call to your agent but usually the deductibles on H/O is $500+ so that's kind of a wash.
I purchased my phone from Expansys and according to them if there is a problem (warranty) they will support what the manufacturer offers.
Good luck and be careful.
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If you search a little bit you will see a thread I started on which company will and will not cover these imported phones
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Excuse me for my blindness lol but can direct me to the thread please. Thanks
greensnow said:
If you search a little bit you will see a thread I started on which company will and will not cover these imported phones
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Just get a case and screen protector. Only insurance most people need.
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Hey. Thanks a lot for the info. I went ahead n checked thru ur threads and found it. I contacted ensquared through a message asking if they covered the galaxy nexus GSM model and they called me back in less than 10 minutes and the person over the phone told me they do insure it and it doesn't matter what carrier I have or if the phone is unlocked. I asked twice to make sure cuz it sounded to good to be true n he confirmed that they do cover the phone. I feel so much better now. Thanks again
greensnow said:
If you search a little bit you will see a thread I started on which company will and will not cover these imported phones
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I'm going to give them a call now myself. It was never really resolved in the other thread mentioned although I think the two should be merged for informational purposes.
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You should be able to get it covered through squaretrade. It'll cost you probably around $100 or so but I've heard good things about their service.
squaretrade will NOT cover this phone. It says so in the fine print on their website and a user here found out the hard way.
To the OP - glad I could help!
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greensnow said:
squaretrade will NOT cover this phone. It says so in the fine print on their website and a user here found out the hard way.
To the OP - glad I could help!
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squaretrade does cover this phone i have the insurance myself i paid 69.00 for one year coverage and i pay a 99.00 ded thats it not sure what the other person did but the covered mine i have it in writing and when i log in on there page it says galaxy nexus covered one year.
Hey guys! So I've had my eye on the Verizon GNex for a while now but my parents are unwilling to give up their upgrade so I can get it... Ebay is an option but also pricey for a used one ya know... Does anybody have any ideas where else i can look? besides craigslist
Again, I wanna find a verizon samsung gnex lol no GSM
Those are really your only options. I doubt you will find them online for cheaper.... Maybe amazon?
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What's wrong with clist? Just make sure you meet at a Verizon store and you have the ESN checked. Make a test call, check that it powers off / on quickly. Fast GPS lock, etc etc.
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Look in the XDA Market Place or Swappa.
Amazon has the device for $650. I doubt you'll find a much better price on a new device.
As stated above, check out your local forums or swappa.
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infazzdar said:
Amazon has the device for $650. I doubt you'll find a much better price on a new device.
As stated above, check out your local forums or swappa.
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That can't be right. A new one on eBay is $475-$350 and a brand new unlocked GSM version is only $350. I've seen some good Verizon ones on Clist and that'd probably be your best bet.
There's a couple for sale in the xda marketplace...
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cbutt said:
There's a couple for sale in the xda marketplace...
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i checked out the marketplace and couldnt find the vzw one, am i just dumb and couldnt see it? lol
im checking swappa now, and ebay is good up until a few hours before the auction ends... then it jumps from reasonable to NUTS
I'm not looking to spend over $300 for this.. i really doubt i can find anything for cheaper lol so thank you for giving me some ideas.. ill still look back here to see if anybody posts so if you find a deal let me know!
Unfortunately, Verizon's business model is a dying, failing breed. They overprice the phones so they can sell them at a subsidized price to make it seem like you are getting a good sale. You are paying easily double for a phone that is worth half that price (look at the price on the Play Store). I would recommend Craig's List, or maybe keep a close eye on eBay, but you aren't going to be able to find an LTE Nexus for anywhere near $300.
Either convince your parents, or save up!
What number do I call to get a replacement device? I have multiple screen issues such as the top of my screen is blue, I have horrid black spots on black screens, purple tint at low brightness(although color mods greatly reduce this), and I'm pretty sure there's more that I can't remember currently. Is that enough reason to give them?
Also I have a small dent on the back and I'm wondering if they'll still take it or if that will cause any problems.
Thank you.
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If phone is under warrenty (sure it is still as its been out less then a year) with HTC and I am sure Samsung too, you have to bring to the carriers corp store so they can look at the issue. If they find no damage due to you or think its truly a warrenty issue, they call Samsung and tell them and you put credit card down and they send you a refurb. If you dont have credit card I think you have to send them yours first..... Well thats the way it works with Verizon and Tmobile with HTC anyway.
I bought it from Google play unlocked with 1 year warranty. I noticed the problems the first week but I went on vacation the 3rd week and procrastinated to get it done. Not its been 3 months lol. Anyway it must be different with the Google play edition.
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Mylenthes said:
I bought it from Google play unlocked with 1 year warranty. I noticed the problems the first week but I went on vacation the 3rd week and procrastinated to get it done. Not its been 3 months lol. Anyway it must be different with the Google play edition.
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I would find a contact number for Google Play. Sure the will swap it with CC on file.
Here is there contact number for Nexus issues,
Talk to a specialist
To contact us by phone, please call 855-83-NEXUS (63987)
iceshark said:
I would find a contact number for Google Play. Sure the will swap it with CC on file.
Here is there contact number for Nexus issues,
Talk to a specialist
To contact us by phone, please call 855-83-NEXUS (63987)
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What do you mean "with CC on file"? Thanks for the info on contact numbers and what not. I'll call when I get to america Monday and give an update.
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Mylenthes said:
What do you mean "with CC on file"? Thanks for the info on contact numbers and what not. I'll call when I get to america Monday and give an update.
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Most want you to give them a credit card to pre auth before sending you out a replacment to protect the company.
iceshark said:
Most want you to give them a credit card to pre auth before sending you out a replacment to protect the company.
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But it won't charge my card right? all I have is 250 (I'm only 16)
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I changed this into a my progress thread. I have verizon and insurance.
I tested everything on the phone over a 24hr period. And here is progress.
Still using phone 2 as of now.
Phone 1 - random reboots.
Phone 2 - proximity sensor failure, vertical banding
Phone 3 - 2-3 screen purple, loses full signal and data then comes back. Few times a day. Basically like a ping out. Timeout. Whatever.
Phone 4 - coming tomorrow 8-15 maybe this one will be good!
Phone four is good so far! No data drops. Good screen. Korean model.
imablackhat said:
okay so i have verizon, i went back stock to warranty my phone locked it back up and everything, called verizon and they are sending a refurb to my house overnight.
question is, i'm ocd about my phones, they say its a refurb and they don't know if its been used and has gone over a 100 point inspection. but has the screen ever been touched and such? scratched etc.??
im sending back because i have issues with proximity sensor in the phone and defect screen.
this is going to be my third replacement, my second however i did within the 14 days of buying the phone so they gave me a new one off the shelf.
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I have had 3 replacements. All looked new! No scratches just a little dust hahah. Had to send two back due to weak signal and loss of data. My third one works fine!
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imablackhat said:
okay so i have verizon, i went back stock to warranty my phone locked it back up and everything, called verizon and they are sending a refurb to my house overnight.
question is, i'm ocd about my phones, they say its a refurb and they don't know if its been used and has gone over a 100 point inspection. but has the screen ever been touched and such? scratched etc.??
im sending back because i have issues with proximity sensor in the phone and defect screen.
this is going to be my third replacement, my second however i did within the 14 days of buying the phone so they gave me a new one off the shelf.
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I've had 14 replacements. I've had only one that didn't look brand new and that was due to the protectors shifting when it shipped. They are pristine when you get them.
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Gahh Its Lee said:
I've had 14 replacements. I've had only one that didn't look brand new and that was due to the protectors shifting when it shipped. They are pristine when you get them.
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Holy crap.... 14 replacements? Why did you go through so many?
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I got my phone replaced once for screen ghosting. I'm almost certain this "refurb" is BRAND NEW. They even re-apply the oliophobic coat. I'm very pleased with Verizons return department and I'm pretty sure the lemons people got weren't verizons fault.
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Every time I get a refurbished from them it all ways has the plastic on the screen and plastic around the edges
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Smokeey said:
I got my phone replaced once for screen ghosting. I'm almost certain this "refurb" is BRAND NEW. They even re-apply the oliophobic coat. I'm very pleased with Verizons return department and I'm pretty sure the lemons people got weren't verizons fault.
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whats this coat your talking about?
my first replacement was within the 14 day period, my phone was randomly rebooting every day.
this is going to be my third nexus, this time proximity sensor doesn't function even after recalibration and such.
i'm just worried that i'm going to get a phone worse off then my current. since there are so many bad ones out there, and i've heard of horror stories of refurb nexus's on youtube and such.
I would trust a refurb from Verizon over a new unit. They're all tested thoroughly and any parts replaced are new...
You would think that however there are tons of people who go through more then four replacements trying to get a good one from Verizon. There are videos of un boxing and having issues from first power on.
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Foxy Roxy said:
Holt crap.... 14 replacements? Why did you go through so many?
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Everything from defective screens to a totally borked antenna. Got one scratched to hell too.
Adamallica said:
I would trust a refurb from Verizon over a new unit. They're all tested thoroughly and any parts replaced are new...
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i honestly don't believe this being I was sent a refurb that had a trashed antenna and couldn't ever receive signal.
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Got my first replacement today everything is working as intended so far.
Edit. Only thing I can find is sometimes radio timeout. I'm on jelly bean. And it'll say full service and 4G or whatever and then ill try to do something with Internet and ill lose service completely timeout and it'll reconnect.
Is this normal? Gonna test it for another day before I return.
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Got a gnex coming overnight from vzw to replace my gf's gnex with a faulty charger port
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when one reports to Verizon about a fault in the phone and they send you a refurb/recertified phone, do I send them my current phone first or I can just sit on it and ask for a replacement and just walk to a verizon store and return there?
Philosophre said:
when one reports to Verizon about a fault in the phone and they send you a refurb/recertified phone, do I send them my current phone first or I can just sit on it and ask for a replacement and just walk to a verizon store and return there?
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You have 5 days or so to ship the faulty phone back upon receiving your new phone. They pay for the shipping both ways. If it is faulty just tell them you have already wiped data etc....battery pull blah blah blah so they don't make u do it and you aren't tied up on the phone. So glad I pay the $6.99 for TEC from asurion on both my lines. This process the few times I have had to do it is relatively painless.
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Just delt with them again on the phone. The woman said I can mail it back tomorrow morning and they will mail the next one out before they receive the old return as in they are going to mail the next one tomorrow as well. Is this true or is she bs.?
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imablackhat said:
Just delt with them again on the phone. The woman said I can mail it back tomorrow morning and they will mail the next one out before they receive the old return as in they are going to mail the next one tomorrow as well. Is this true or is she bs.?
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I've had three phones out at once before so I guess so
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Next one comes in tomorrow! Woman on the phone said she flagged my number to make sure they do a good inspection since it's my fourth one. Haha okay lady.
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90% of warranty exchanges are garbage.
Long story short I have had three replacements and they have all been crap. They offered to send me a different phone, but I turned them down and said I would just send my phone to Samsung for repair, but I don't really want to do that anymore. So o have been thinking about calling them and getting it replaced with the Galaxy S3.
The only thing I am afraid of though is that they are going to tell me I can't get the S3 because it is more expensive than the nexus... I know I can fight the fact the specs on the RAZR are inferior to the Nexus, but how do I fight the specs on the Reazound if they try to offer that to me?
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UPDATE: After talking to multiple customer service reps, they told me the only thing that they could do for me was update me to the DROID RAZR...I told them that that is not a "comparable device" and all of the multiple service reps still wouldnt budge. They even went as far as to tell me that their system WILL NOT allow them to upgrade me to the Galaxy S3. Anyway, so I was fed up with the customer service B.S. and so I emailed their executive office. After about two days, I received an email from them asking for the account info and some contact info. They told me that under normal circumstances they wouldnt do this, but she told me the issue I was complaining about with my Galaxy Nexus was a know issue, but at the moment, they dont have a fix for it. She also told me that the customer service people were lying. That the system will let them do it, but it is just a little more difficult. The only thing that I am kind of knit picky about is that theyre sending me the blue one, because they dont have any white ones left, but its whatevs...at least I am getting a free phone and I won.
A couple people here and at Rootz have stated that after speaking with supervisors and pushing the specs that they have been offered CLNR S3's but I have had no such luck...The Razor Maxx was the end of the line
That's ridiculous... the RAZR Maxx has an older chipset and a smaller lower resolution screen
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Gf will be going on her third gnex vzw replacement due to dropping signal losing data while mine is strong 4g. The third should be here tomorrow. If it doesn't work I'm pushing for an S3 and she wants my nexus and I'll take the s3 now that the bl's are unlocked.
They noted my account to state this is the last gnex they will send and after that they will try to negotiate a different phone. Helped that the current problem phone dropped data while I was on the phone with tech and they saw it happen. Also helps they screwed up on their end and sent a regular RAZR as a replacement the first time.
Think I may have a shot at getting one.
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Tell them you need at least your current screen resolution/size and you use NFC daily. Only 1 phone on Verizon fits that criteria.
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lrs421 said:
Tell them you need at least your current screen resolution/size and you use NFC daily. Only 1 phone on Verizon fits that criteria.
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True story. Good advice. Thanks.
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lrs421 said:
Tell them you need at least your current screen resolution/size and you use NFC daily. Only 1 phone on Verizon fits that criteria.
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Thanks I forgot about NFC
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I tried and tried...even argued specs and the fact that the other phones dont have NFC...they wouldnt budge.