What number do I call to get a replacement device? I have multiple screen issues such as the top of my screen is blue, I have horrid black spots on black screens, purple tint at low brightness(although color mods greatly reduce this), and I'm pretty sure there's more that I can't remember currently. Is that enough reason to give them?
Also I have a small dent on the back and I'm wondering if they'll still take it or if that will cause any problems.
Thank you.
Sent from my Galaxy Nexus using xda app-developers app
If phone is under warrenty (sure it is still as its been out less then a year) with HTC and I am sure Samsung too, you have to bring to the carriers corp store so they can look at the issue. If they find no damage due to you or think its truly a warrenty issue, they call Samsung and tell them and you put credit card down and they send you a refurb. If you dont have credit card I think you have to send them yours first..... Well thats the way it works with Verizon and Tmobile with HTC anyway.
I bought it from Google play unlocked with 1 year warranty. I noticed the problems the first week but I went on vacation the 3rd week and procrastinated to get it done. Not its been 3 months lol. Anyway it must be different with the Google play edition.
Sent from my Galaxy Nexus using xda app-developers app
Mylenthes said:
I bought it from Google play unlocked with 1 year warranty. I noticed the problems the first week but I went on vacation the 3rd week and procrastinated to get it done. Not its been 3 months lol. Anyway it must be different with the Google play edition.
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
I would find a contact number for Google Play. Sure the will swap it with CC on file.
Here is there contact number for Nexus issues,
Talk to a specialist
To contact us by phone, please call 855-83-NEXUS (63987)
iceshark said:
I would find a contact number for Google Play. Sure the will swap it with CC on file.
Here is there contact number for Nexus issues,
Talk to a specialist
To contact us by phone, please call 855-83-NEXUS (63987)
Click to expand...
Click to collapse
What do you mean "with CC on file"? Thanks for the info on contact numbers and what not. I'll call when I get to america Monday and give an update.
Sent from my Galaxy Nexus using xda app-developers app
Mylenthes said:
What do you mean "with CC on file"? Thanks for the info on contact numbers and what not. I'll call when I get to america Monday and give an update.
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
Most want you to give them a credit card to pre auth before sending you out a replacment to protect the company.
iceshark said:
Most want you to give them a credit card to pre auth before sending you out a replacment to protect the company.
Click to expand...
Click to collapse
But it won't charge my card right? all I have is 250 (I'm only 16)
Sent from my Galaxy Nexus using xda app-developers app
Related
Greetings,
I have a quick question for y'all. I bought the tmo s2 by phone from Tmobile a couple days ago. If I had an issue with the phone and wanted to do an exchange, would I be able to exchange in a store? The thing is I have some small issues like slightly visible vertical lines and some speeches on a black screen but I don't want to send this to only get a worse one. I would really want to exchange in a store because I'd want to check if it's actually better.
Thanks for the help.
You have 14 days from the day you bought the phone to return it. You can go to any tmo store but may pay a restocking fee if you dont go back to the same store.
Sent from my SGH-T989 using xda premium
glory22 said:
You have 14 days from the day you bought the phone to return it. You can go to any tmo store but may pay a restocking fee if you dont go back to the same store.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
That's the thing, I bought from Tmobile over the phone and they sent it to me. I want to know if I can go in a store and exchange it there?
vibrantnoob said:
That's the thing, I bought from Tmobile over the phone and they sent it to me. I want to know if I can go in a store and exchange it there?
Click to expand...
Click to collapse
From my understanding if you didn't buy it from the store then you CAN'T return it to a store. That's the problem with buying it online or over the phone.
Sent from my LG-P999 using xda premium
^ that's correct.
htc2364 said:
From my understanding if you didn't buy it from the store then you CAN'T return it to a store. That's the problem with buying it online or over the phone.
Sent from my LG-P999 using xda premium
Click to expand...
Click to collapse
Damn, I was afraid of that. Even if I go to a corporate store?
Edit: Oops.
bighulk666 said:
Edit: Oops.
Click to expand...
Click to collapse
I'm not in Cali
Anybody know if I can go to a corporate store and if they'll let me do an exchange there?
They won't will have to call in.
Sent from my SGH-T989 using XDA App
myunitisz said:
They won't will have to call in.
Sent from my SGH-T989 using XDA App
Click to expand...
Click to collapse
OK, thanks for the help. My issues are very small, I kinda see the vertical lines on grayish backgrounds, and tiny black splotches on black in a dark room. But I think I'll hold onto this one because i'm afraid I'll get a worse one with more issues.
Hey all going to th Verizon store to exchange my GN because of a defective screen. In efforts to not have to exchange again is there any tips or advice in getting/picking out a error defective free GN.
Sent from my Galaxy Nexus using xda premium
There is not one phone on earth that will be perfect. Get the nexus,quit looking for stuff to complain about and enjoy while it's the best phone out.
Sent from my iPad 2 using Tapatalk
phillybizzle said:
Hey all going to th Verizon store to exchange my GN because of a defective screen. In efforts to not have to exchange again is there any tips or advice in getting/picking out a error defective free GN.
Click to expand...
Click to collapse
What do you mean? Its not a car lot or something where you can see all of the available ones. If you bring in a phone for exchange, they reach under the counter (or in the back) and take out a random box from the stack of Galaxy Nexus' to replace it with. Their assumption is that the phone they give you as a replacement is in good working order, so you can't just look it over and be like "no I want another one". They won't bring out 10 boxes and let you open them all and choose the one you want.
They give you that one and you deal with it. If it is exposed later on that something is defective and warrants another return, you can return this new one at that point, and you'll go through the process again.
Try and find one with the highest serial number or something on the box?
Sent from my Galaxy Nexus using xda premium
The place where I bought mine online (Europe) told me they checked and they all had defects on the screen and I could either live with it or send it back for a refund... nice...
Sent from my Galaxy Nexus using Tapatalk
the serial number idea was something I was looking for. Comments that just slam my question not needed
Sent from my Galaxy Nexus using xda premium
One other thing you could try is asking the Customer Rep at Verizon or wherever your going to purchase it from, to let you know when the next batch comes in and grab one of them... That way you know your going to get a new-new one? just a thought.
I'm currently an owner of an htc amaze 4g. Ive seen people exchange from the htc amaze to the Samsung galaxy s2. I just want to know how I could do that? I'm really getting tired of the problem that this phone has. I really want a Samsung galaxy s2. What's the easiest way to do that? Should I just buy a new one? :/.
Thank you for reading this.
Sent from my HTC_Amaze_4G using xda premium
I traded my amaze on Craigslist for one.
Sent from my SGH-T989 using xda premium
OP if you bought it w/in 14 days you can exchange it. I did.
Can you still use the 1 year warranty and tmobile warranty after you buy one on craigslist?
Sent from my HTC_Amaze_4G using xda premium
elbarto7 said:
OP if you bought it w/in 14 days you can exchange it. I did.
Click to expand...
Click to collapse
Ive had mine for 2 months.
Sent from my HTC_Amaze_4G using xda premium
jsalazarcervantes said:
Ive had mine for 2 months.
Sent from my HTC_Amaze_4G using xda premium
Click to expand...
Click to collapse
What problems are you experiencing specifically? Screen dust?
jordanishere said:
What problems are you experiencing specifically? Screen dust?
Click to expand...
Click to collapse
lol everyone says that. well the i cant put a case on because it makes the wifi signal weaker, the flash messes up the pictures at night, the faceplate creaks when you put pressure on it(its very loud) and haptic keys on the bottom of the screen bleed through the screen of the phone so you can see it lighter on the bottom of the phone. that's a problem with all of the htc amaze. im just tired of all of those problems. i love htc sense though :/. is there any way to put htc sense on the samsung galaxy s2?
jsalazarcervantes said:
Can you still use the 1 year warranty and tmobile warranty after you buy one on craigslist?
Sent from my HTC_Amaze_4G using xda premium
Click to expand...
Click to collapse
Officially? No. However I bought a sensation on Craigslist and it stopped charging after a month. I think I broke the charging port. I went to t mobile chat and told them. At one point I was asked where I got the phone. I lied and told them from t mobile and they replaced it with the amaze. My old sgs4g I Gabe to my wife who is on her own plan and she started having software issues so she called t mobile up and had that replaced.
Sent from my SGH-T989 using xda premium
If.you.go.through three.or.mote warranty exchanges in 90days or less, you are offered an alternate exchange. A new phone but there is no.guarantee it'll be the sgs2.
Message relayed from the dark side.
Exodian said:
Officially? No. However I bought a sensation on Craigslist and it stopped charging after a month. I think I broke the charging port. I went to t mobile chat and told them. At one point I was asked where I got the phone. I lied and told them from t mobile and they replaced it with the amaze. My old sgs4g I Gabe to my wife who is on her own plan and she started having software issues so she called t mobile up and had that replaced.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
Ohh alright. Let's say I exchange the phone with a sgs2 on craigslist. If the phone breaks and take it to tmobile do I just tell them that I bought it there and I should be off the hook?
Sent from my HTC_Amaze_4G using xda premium
Well if it breaks such as physicoal damage no because that goes through insurance. If its anything related to.manufacturers defect such as rebooting or freezing then yes they'll help you out.
jsalazarcervantes said:
Ohh alright. Let's say I exchange the phone with a sgs2 on craigslist. If the phone breaks and take it to tmobile do I just tell them that I bought it there and I should be off the hook?
Sent from my HTC_Amaze_4G using xda premium
Click to expand...
Click to collapse
Message relayed from the dark side.
jsalazarcervantes said:
i love htc sense though :/. is there any way to put htc sense on the samsung galaxy s2?
Click to expand...
Click to collapse
hahaha that made my day. Im pretty sure no dev will want to attempt this. TW is so much better than Sense.
What do you like about sense? Some things you can get back such as home screen movements animation and weather widget
Sent from my SGH-T989 using XDA App
chib1panda said:
If.you.go.through three.or.mote warranty exchanges in 90days or less, you are offered an alternate exchange. A new phone but there is no.guarantee it'll be the sgs2.
Message relayed from the dark side.
Click to expand...
Click to collapse
That is not ture anymore. I went through 4 HTC Sensations and the current one is having issues, and they will not replace it with a different model. I've tried multiple agents and pleaded at several stores.
Well was it within 90 days or less. Its in their policy. They are probably untrained or overlooking it. I have done this on two occassions. You can always have them transfer you to retention. Or if you complain hard enough you can initiate them to look at their policy. My wife has the mytouch 4g and had some freezing issues last month. She went through two exchagnes in a matter of weeks. The Rep told her at both the store while I was there and one on chat that if she specifically had three or more exchanges for the same device within 90 days an alternate phone would be offered. It is similar to or better. The reps can't choose as it chides the most comparable phone to your current one as well as same price or more. Sometimes they offered another option. It would be worth mentioning the policy next time or speaking to a manager and or retention.
gallaxxeess said:
That is not ture anymore. I went through 4 HTC Sensations and the current one is having issues, and they will not replace it with a different model. I've tried multiple agents and pleaded at several stores.
Click to expand...
Click to collapse
Message relayed from the dark side.
Stay away from Craigslist, lots of insurance scams, water damage, etc. Just take the Amaze back to T-Mobile and ask what they can do for you.
Sent from my SGH-T989 using xda premium
quest4fire said:
Stay away from Craigslist, lots of insurance scams, water damage, etc. Just take the Amaze back to T-Mobile and ask what they can do for you.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
What do you mean by insurance scams?
Sent from my SGH-T989 using xda premium
chib1panda said:
Well was it within 90 days or less. Its in their policy. They are probably untrained or overlooking it. I have done this on two occassions. You can always have them transfer you to retention. Or if you complain hard enough you can initiate them to look at their policy. My wife has the mytouch 4g and had some freezing issues last month. She went through two exchagnes in a matter of weeks. The Rep told her at both the store while I was there and one on chat that if she specifically had three or more exchanges for the same device within 90 days an alternate phone would be offered. It is similar to or better. The reps can't choose as it chides the most comparable phone to your current one as well as same price or more. Sometimes they offered another option. It would be worth mentioning the policy next time or speaking to a manager and or retention.
Message relayed from the dark side.
Click to expand...
Click to collapse
For clarification tmobile use to do that they dont always anymore speaking with retention will do nothing in terms of that we cant force it to happen neither can a manager either your given the option or not. I believe they made changes to prevent people fraudelantly doing this just because they know the policy. Best thing you can do is sell your phone and just buy a galaxy s 2 used, just find a reputable seller.
Sent from my SGH-T989 using XDA App
That's lame. So they'd rather have an unhappy customer that's gone through many refurbished versus, than just shipping out a newer. Phone? I can see how warranty stuff can be abused.
ebatr8 said:
For clarification tmobile use to do that they dont always anymore speaking with retention will do nothing in terms of that we cant force it to happen neither can a manager either your given the option or not. I believe they made changes to prevent people fraudelantly doing this just because they know the policy. Best thing you can do is sell your phone and just buy a galaxy s 2 used, just find a reputable seller.
Sent from my SGH-T989 using XDA App
Click to expand...
Click to collapse
Message relayed from the dark side.
twolfekc said:
What do you mean by insurance scams?
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
People sell their phones on Craigslist and then report it lost/stolen and file an insurance claim with T-Mobile/Assurion. They get shipped a replacement phone and your phone gets blacklisted which means it wont work on T-mobile.
Im having some hardware issues.
If i get a replacement from samsung, roughly how long would it be before i recieved the phone back?
For anyone who has any sort of experience with this, your feedback would be greatly appreciated
Sent from my SGH-T989 using xda premium
Thru the warranty they send you the phone overnighrt. Usually you'll get it by the next day or the day after. Then after you receive it you send your defective phone via the same box the new one arrived.
Sent from my SGH-T989 using Tapatalk 2
elflip88 said:
Thru the warranty they send you the phone overnighrt. Usually you'll get it by the next day or the day after. Then after you receive it you send your defective phone via the same box the new one arrived.
Sent from my SGH-T989 using Tapatalk 2
Click to expand...
Click to collapse
You're thinking thru T-Mobile buddy, thru Sammy you need to send your device in 1st and its usually a 1 week turnaround.
Sent from my SGH-T989 using XDA Premium App
Why would you send the phone to Samsung,when you can have it replaced much quicker through T-mobile? It doesn't matter where you bought it as long as you're a T-mobile customer.
Allen K said:
Why would you send the phone to Samsung,when you can have it replaced much quicker through T-mobile? It doesn't matter where you bought it as long as you're a T-mobile customer.
Click to expand...
Click to collapse
You can only get a replacement through T-mobile if you have their insurance plan, otherwise you have to go through the manufacturer. You're **** out of luck if you don't have a receipt though. They don't care about the manufacture date on the phone, only the receipt.
01010001 said:
You can only get a replacement through T-mobile if you have their insurance plan, otherwise you have to go through the manufacturer. You're **** out of luck if you don't have a receipt though. They don't care about the manufacture date on the phone, only the receipt.
Click to expand...
Click to collapse
Um no. If you bought from t mobile and chose to not take their insurance you still have a one year warranty rhat can be claimed. Through Tmobile by either calling csr reps, online chat or going to the store. Whomever told you otherwisenis misinformed.
Sent from my SGH-T989 using XDA
I did send my Samsung nexus S for warranty work to Samsung and it took about 3 weeks till i got it back. Since then i have learned to always have a decent backup phone.
And this from Samsung not TMobile.
Sent from my SAMSUNG-SGH-T989 using xda premium
Mines took about 7-8 days. They did free 2nd day shipping both ways for me though. Got mines back better than the way I received it too lol. They replaced my cracked bezel, even though I didn't say that was the problem with my phone.
Muff Burner said:
You're thinking thru T-Mobile buddy, thru Sammy you need to send your device in 1st and its usually a 1 week turnaround.
Sent from my SGH-T989 using XDA Premium App
Click to expand...
Click to collapse
Lol sorry read the post wrong,
Sent from my SGH-T989 using Tapatalk 2
Hey guys & girls, I'm gonna make it quick:
I need to send my Gnex in.. It has some screen problems, which aren't major.. But annoying in time...
My question is, since the Gnex is taken down from the store, how long will Google/Samsung repair it?
I'm curios, because when I'll wait, I'm scared if my carrier (where I send it from) will say they don't repair the phone cause it's too old... Or is there no "too old device" .. Maybe some people with older devices have some experience..
Thank you in advance.
Sent from my Galaxy Nexus using xda premium
Standard 1 year from purchase warranty.
I think I should mention that I'm from Germany, and bought it with a 2 year contract at o2...
Sent from my Galaxy Nexus using xda premium
fushla said:
I think I should mention that I'm from Germany, and bought it with a 2 year contract at o2...
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Still 1 year. Unless your carrier offered insurance and you took them up on it.
Okay thank you so I got some time ^^
Sent from my Galaxy Nexus using xda premium
063_XOBX said:
Still 1 year. Unless your carrier offered insurance and you took them up on it.
Click to expand...
Click to collapse
Well in many European countries (germany included apparently) you are ensured a 2 year warranty by law, which they would have to obey if they sold the product in that country, insurance or not.
So if it's within this time, the carrier, who is the seller in this case would be obligated to either repair it, give you a new product and if the product is out of production, they would have to give you something similar or better.(the time in which the product is produced and sold can not limit this)
mortenmhp said:
Well in many European countries (germany included apparently) you are ensured a 2 year warranty by law, which they would have to obey if they sold the product in that country, insurance or not.
Click to expand...
Click to collapse
Hmmm.. Okay.. I need to check this, ..
Sent from my Galaxy Nexus using xda premium
Just contact the carrier, they will know how to handle it.
Yeah, but I thought I'll get in troubles when I say "I have a defective device, but I only send it in when it's broken" ..
I know I don't have to say it that way, but even the question how they handle it would make them suspicious..
Sent from my Galaxy Nexus using xda premium
fushla said:
Yeah, but I thought I'll get in troubles when I say "I have a defective device, but I only send it in when it's broken" ..
I know I don't have to say it that way, but even the question how they handle it would make them suspicious..
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Just say you're having some minor issues and want to know how long you van put off the repair since you'd be without a phone during it.
063_XOBX said:
Just say you're having some minor issues and want to know how long you van put off the repair since you'd be without a phone during it.
Click to expand...
Click to collapse
Okay, I call them next week thank you sir!
Sent from my Nexus 7 using xda premium