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Hello everyone,
I got my Nokia Lumia 900 yesterday and have been very pleased with it except for the purple screen/hue issue which I am expecting to be fixed when the update is pushed by Rogers/Nokia.
Another issue I discovered today is that when running the front facing camera sometimes, I see colored distortion lines (pink, purple, lime). This happens only sometimes and not always.
I read on another thread over at Nokia Discussions that a guy had this problem and got the phone replaced.
Please let me know if you've seen this issue before and if there is anything to be done rather than requesting a replacement.
Thank you all!
xsever said:
Hello everyone,
I got my Nokia Lumia 900 yesterday and have been very pleased with it except for the purple screen/hue issue which I am expecting to be fixed when the update is pushed by Rogers/Nokia.
Another issue I discovered today is that when running the front facing camera sometimes, I see colored distortion lines (pink, purple, lime). This happens only sometimes and not always.
I read on another thread over at Nokia Discussions that a guy had this problem and got the phone replaced.
Please let me know if you've seen this issue before and if there is anything to be done rather than requesting a replacement.
Thank you all!
Click to expand...
Click to collapse
for the purple hue you can change the brightness from AUTO to medium will help for the time being but there is a patch on the way for this...
xsever said:
Hello everyone,
I got my Nokia Lumia 900 yesterday and have been very pleased with it except for the purple screen/hue issue which I am expecting to be fixed when the update is pushed by Rogers/Nokia.
Another issue I discovered today is that when running the front facing camera sometimes, I see colored distortion lines (pink, purple, lime). This happens only sometimes and not always.
I read on another thread over at Nokia Discussions that a guy had this problem and got the phone replaced.
Please let me know if you've seen this issue before and if there is anything to be done rather than requesting a replacement.
Thank you all!
Click to expand...
Click to collapse
i have the same issue as well, only happen on the front camera, thinking of going to the nokia care this week to check on it. attach is 1 of the sample image
darren486 said:
i have the same issue as well, only happen on the front camera, thinking of going to the nokia care this week to check on it. attach is 1 of the sample image
Click to expand...
Click to collapse
That is the problem I have! Mine looks even worse sometimes when the vertical lines appear!
i will be going to the center tomorrow(leaving early from work) to check on the phone, will update here if i have any info
darren486 said:
i will be going to the center tomorrow(leaving early from work) to check on the phone, will update here if i have any info
Click to expand...
Click to collapse
Thanks a lot darren. Please keep me posted.
xsever said:
Thanks a lot darren. Please keep me posted.
Click to expand...
Click to collapse
i've send in to nokia care for service, too bad in Malaysia they don't practice 1 to 1 exchange for mobile devices even if the device is purchase within a week. the service center personal told me that he have not encounter this issue with lumia 900 before, so he is not sure whether is it a HW or SW defect, he says that it will take min 3 working days for him to find out what is the issue, i'll contact them on Wednesday if they did not call me to inform on the status, will keep you posted
darren486 said:
i've send in to nokia care for service, too bad in Malaysia they don't practice 1 to 1 exchange for mobile devices even if the device is purchase within a week. the service center personal told me that he have not encounter this issue with lumia 900 before, so he is not sure whether is it a HW or SW defect, he says that it will take min 3 working days for him to find out what is the issue, i'll contact them on Wednesday if they did not call me to inform on the status, will keep you posted
Click to expand...
Click to collapse
Thanks again darren. Keep us posted.
call to the nokia care for the status, and was inform that it is still under repair... my god, it is taking forever for them to finish the repair
finally i've got back my phone, they change a new unit, seems to be the old unit is a faulty unit
darren486 said:
finally i've got back my phone, they change a new unit, seems to be the old unit is a faulty unit
Click to expand...
Click to collapse
Glad to hear you got it sorted out.
The problem disappeared from my camera on its own. If it happens again, I will take it up to support.
Thanks for sharing your experience.
xsever said:
Glad to hear you got it sorted out.
The problem disappeared from my camera on its own. If it happens again, I will take it up to support.
Thanks for sharing your experience.
Click to expand...
Click to collapse
good to hear that as well
Hey,
I just purchased a HTC Desire 820 dual sim about 3 days back, and on clicking pictures with flash on from the primary 13MP camera, an evident greenish tint is noticed.
Is anyone else having the same problem, or should I opt for replacement? Is it a hardware or software problem?
Attaching samples.
Please help ASAP. Thanks!
same problem here with me
I have exactly the same problem, however i requested the new replacement model from the retail online site. It's a software glitch, because playing with the setting like using florescent option it solves, so it is complete software issue, but in a replacement warranty scenario i am asking for the replacement, lets c what happens next..
write2vivek86 said:
I have exactly the same problem, however i requested the new replacement model from the retail online site. It's a software glitch, because playing with the setting like using florescent option it solves, so it is complete software issue, but in a replacement warranty scenario i am asking for the replacement, lets c what happens next..
Click to expand...
Click to collapse
I have opted for a replacement myself, but I doubt that will solve the problem. It is not a small issue, I don't know if I should persist with the device. Will HTC rectify it? Was it there before the software update too?
Urgent!
Guys please test on your own devices and post the results.
Do surely tell us
amankothari30 said:
I have opted for a replacement myself, but I doubt that will solve the problem. It is not a small issue, I don't know if I should persist with the device. Will HTC rectify it? Was it there before the software update too?
Click to expand...
Click to collapse
Dear when getting phone, do first is take picture firing flash and see whether the problem remains, do not update the phone, do it before updating the phone, and do tell us here. My new replacement phone is on the way, whenever i will get it.. i will surely share the experience..
write2vivek86 said:
Dear when getting phone, do first is take picture firing flash and see whether the problem remains, do not update the phone, do it before updating the phone, and do tell us here. My new replacement phone is on the way, whenever i will get it.. i will surely share the experience..
Click to expand...
Click to collapse
Received the replacement unit, issue still exists. It is a problem with the device itself I feel.
Same greenish tint issue
Guys,
This might sound funny to you that i first purchased this device on 25th Jan 2015 and there were no greenish tint issues in that phone but it was automatically rebooting itself when i tried to click pics with the FLASH ON. This didn't happen when I purchased the device, happened at a later stage (after a day). So I went up to HTC and asked for the repair of the device (I knew i'll get the DOA bcoz it was a faulty piece) and I got the DOA after they tested it.
Got the replacement and I'm seeing this issue on my phone. Searched around the forum to find out that I'm not the only one facing this issue.
I first thought that it would be a hardware issue but its not guys, its a software issue. Change the settings to "Flourescent" and the greenish tint disappears, though you'll see a light blue effect on it.
Lets just hope HTC releases an update for this.
iamsidv said:
Guys,
This might sound funny to you that i first purchased this device on 25th Jan 2015 and there were no greenish tint issues in that phone but it was automatically rebooting itself when i tried to click pics with the FLASH ON. This didn't happen when I purchased the device, happened at a later stage (after a day). So I went up to HTC and asked for the repair of the device (I knew i'll get the DOA bcoz it was a faulty piece) and I got the DOA after they tested it.
Got the replacement and I'm seeing this issue on my phone. Searched around the forum to find out that I'm not the only one facing this issue.
I first thought that it would be a hardware issue but its not guys, its a software issue. Change the settings to "Flourescent" and the greenish tint disappears, though you'll see a light blue effect on it.
Lets just hope HTC releases an update for this.
Click to expand...
Click to collapse
Not software, hardware. It was there on my unit even before the software update. It's there only on a specific batch I guess. I returned it. Can't tolerate the faulty piece.
amankothari30 said:
Not software, hardware. It was there on my unit even before the software update. It's there only on a specific batch I guess. I returned it. Can't tolerate the faulty piece.
Click to expand...
Click to collapse
So, is it working fine? What was the color of your phone which had the greenish tint? Mine is grey.
iamsidv said:
So, is it working fine? What was the color of your phone which had the greenish tint? Mine is grey.
Click to expand...
Click to collapse
Mine WAS grey too. I returned it for refund.
amankothari30 said:
Mine WAS grey too. I returned it for refund.
Click to expand...
Click to collapse
Okay, As I suspected that it would be a SOFTWARE ISSUE and NOT a hardware issue was TRUE.
Today I went to the HTC Repair Center and opted for the issue to get fixed. One of its representatives pointed it to be software issue.
They took my phone and FIXED it and now the camera works perfectly fine with FLASH ON.
Hope this helps other guys out there.
:good:
iamsidv said:
Okay, As I suspected that it would be a SOFTWARE ISSUE and NOT a hardware issue was TRUE.
Today I went to the HTC Repair Center and opted for the issue to get fixed. One of its representatives pointed it to be software issue.
They took my phone and FIXED it and now the camera works perfectly fine with FLASH ON.
Hope this helps other guys out there.
:good:
Click to expand...
Click to collapse
Did they give any reason as to why the problem was present? It it working perfectly now, with all problems solved?
What was your device color and batch of purchase? Which service center (city)?
iamsidv said:
So, is it working fine? What was the color of your phone which had the greenish tint? Mine is grey.
Click to expand...
Click to collapse
i had the same green tint problem i ordered an replacement from an online retailer they gave 30 days replacement guaranty now on the new 820 there is no issue with the cameraworks perfectly
jeneel said:
i had the same green tint problem i ordered an replacement from an online retailer they gave 30 days replacement guaranty now on the new 820 there is no issue with the cameraworks perfectly
Click to expand...
Click to collapse
Which online retailer specifically, if you don't mind? Which batch is your replaced device from? Were they able to specify any reason for the same?
amankothari30 said:
Which online retailer specifically, if you don't mind? Which batch is your replaced device from? Were they able to specify any reason for the same?
Click to expand...
Click to collapse
i bought it from flipkart india..........it is definately a hardware issue as i tried different camera app till the issue oersisted...if ur are in the 1st 15 days of your purchase htc will replace it at their service centre
amankothari30 said:
Did they give any reason as to why the problem was present? It it working perfectly now, with all problems solved?
What was your device color and batch of purchase? Which service center (city)?
Click to expand...
Click to collapse
1) They said it was a software issue.
2) Yes its working perfect now with the stock camera app and other camera apps as well.
3) ALL PROBLEMS SOLVED.
4) Grey Color.
5) Batch of purchase? Please explain this..
6) Service center is in new delhi, ansal plaza.
Hi, the vibrator of my HTC one M9 (french operator) seems down, I'v got no feedback when I turn my phone On, no vibration on any notifiacation, even when the vibrate mode is on.
My phone yet never dropped or have no kind of Oxydation, and I'm lost, I don't know how to fix this issue.
Thank's for all your answers, it's an awfull issue and i'd be so glad if you could help me solving it
I've tried turning it off and on, cleaning all the apps in uses, trying to force a vibration whith an app... yet nothing got me the slietest vibration :/
[after trying the *#*#3424#*#* vibrator test, it appeared it was an hardware issue, my carrier got me a new phone. thanx for all the replies, I've notifie HTC of this issue, they seems not knowing about it]
Do you have any power saving options selected?
Sent from my HTC One M9 using Tapatalk
gargoylelol said:
Hi, the vibrator of my HTC one M9 (french operator) seems down, I'v got no feedback when I turn my phone On, no vibration on any notifiacation, even when the vibrate mode is on.
My phone yet never dropped or have no kind of Oxydation, and I'm lost, I don't know how to fix this issue.
Thank's for all your answers, it's an awfull issue and i'd be so glad if you could help me solving it
I've tried turning it off and on, cleaning all the apps in uses, trying to force a vibration whith an app... yet nothing got me the slietest vibration :/
Click to expand...
Click to collapse
from the phone dialer call *#*#3424#*#* click accept
theirs a test for vibration, if it doesn't work it's broken hardware
you'll need to send it in for repair
thanks for the test page, i didn't know of this feature, i'm affraid it's broken hardware :/
my phone is a mounth old, i'm so sad
i hope htc will be quick and nice
thanks again for the quick reply
if you happen to have any information about the repair (wher to send it, how to contact them) I'd gladly take the information too
Mine has also just died (vodafone UK fw)
i had the same issue
I had the same Issue 2 weeks ago,
my vibration motor work when i used an test app and knock on the right edge on my phone it works for ~1 sec.
I started the test app to put my phone on the front knocked against the right edge and it worked. I let it vibrate for 1h and had no more problems since
sorry for my misery english
Noko193 said:
I had the same Issue 2 weeks ago,
my vibration motor work when i used an test app and knock on the right edge on my phone it works for ~1 sec.
I started the test app to put my phone on the front knocked against the right edge and it worked. I let it vibrate for 1h and had no more problems since
sorry for my misery english
Click to expand...
Click to collapse
yeh i tapped mine and got it to work for a short while then it totally stopped working.... its being picked up today to be taken for repair
PeyWetWork said:
yeh i tapped mine and got it to work for a short while then it totally stopped working.... its being picked up today to be taken for repair
Click to expand...
Click to collapse
Any update? I am in the same shoes as you. Will be sending mine for repair this Monday.
Happened to me too. I lightly tapped the side of my phone on a table and vibration came back. Very odd!
Sent from my HTC One M9 using Tapatalk
afhum said:
Any update? I am in the same shoes as you. Will be sending mine for repair this Monday.
Click to expand...
Click to collapse
Phone arrived at htc Tuesday but still not been scanned in at repair centre but they have the phone
PeyWetWork said:
Phone arrived at htc Tuesday but still not been scanned in at repair centre but they have the phone
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?p=61208025
still not been scanned in at repair centre
*UPDATE*
10 Days after HTC received the phone at repair centre its finally been repaired and is now in the "Device Packing" stage....... must have alot to repair as last time i sent a phone in (HTC One X) i had it sent, repaired and returned to me in 5 days
Hi
i also just bought an HTC M9, huge fan of HTC.
Anyways, i had the same problem where the vibration stopped working at times. If i hit the phone on one of the sides, it worked for a while, and while i was diagnosing, i could hear that something was loose inside, so i decided to get all the gear needed (did not wanna bother with sending it in and spend 14 days without a phone, its 2016 FFS ), and open the phone, easy enough.
Inside i could see a piece of loosened solder metal, and after i removed this its been working fine ever since.
So my guess is that this piece of solder metal is a common weakness of this phone and would at times get stuck between motor.
So if your motor is not working, try *#*#3424#*#*, run vibration test and listen for small clicking noises, if thats there, then im certain its the same fault as i had in my phone.
Hello, for those who have the problem of vibration that no longer works, before sending it in for service try the following steps (I so I solved the problem!):
Remove the microSD slot and blow hard inside.
Magically my M9 has started to vibrate forever ....
Hey guys, just wanted to share my experience. I too had the exact same problem. Few taps on the right corner and vibration was back, but always stopped working again.
I tried the "blow hard" method and didnt work.
Took my M9 to my local tech-hardware guru and after opening it we found the problem. Seems that the motor is defective, its like "really tight" in its interior. For the amount of posts on this thread could be a faulty batch of motors that HTC installed on some devices.
What he did was desoldier the 2 cables that bo to the motherboard, raplced with another motor he had on stock. Its not the original one, but one that fitted perfectly. Solder it again and vuala! Worked perfectly.
Only thing i noticed after the quick fix was the motor he installed does not have the same "power" or "feeling" as the original, seems a bit a TINY BIT less powerfull, but works perfecly.
So if you have this problem, just take it to your local tech saavy guy or if you have warranty sent it to HTC, but the tech guy fix will be 100 times faster. he fixed mine in 10 minutes.
Regards!
-Andres
Got M9 and same problem occured, glad to found this thread. Smack on my knee, so it get bump not so hard and it's working again. Gonna try with blowing SD tray next
Dears,
i have HTC 10 in Dubai , with update 1.3 but i have issue with the Auto-focus , is there is any solution ?
BR
Bikoo
Whats the problem? Doesnt focus anymore or what? Explain your problem
Verzonden vanaf mijn nexus6p
The camera is struggling to focus, I have to tap the screen to focus.
check the video
https://www.youtube.com/watch?v=J_ZAnc9uXiE
https://www.youtube.com/watch?v=7AJrj1GkIE8
If you look at the comments and answers on the "HTC Camera" app in play store you see HTC said they are releasing a software update soon that is supposed to fix this issue.
Fingers crossed ...
they already push update for USA unlocked devices 1.5 and ppl said problem has been resolved but for MEA still 1.3 !!!
In video or camera mode? I am having issues holding focus in video.
bturkel said:
In video or camera mode? I am having issues holding focus in video.
Click to expand...
Click to collapse
BOTH
bikoo106 said:
BOTH
Click to expand...
Click to collapse
Same here in video have to tap to focus then it loses focus and struggles to adjust
Same issue here. I am on 1.3 and updated camera app (with cleaned cash).
Is software version 1.3 in Europe and middle east is the same like 1.5 ?
Note: 1.3 is only 85 MB 1.4 is about 400 MB.
Should we wait 1.5 for Europe and Middle East?
Can someone confirm that this could not be a hardware issue and I just need to wait the update (1.5).
salah_shehadah said:
Can someone confirm that this could not be a hardware issue and I just need to wait the update (1.5).
Click to expand...
Click to collapse
It's not the hardware issue.
Black_Eyes said:
It's not the hardware issue.
Click to expand...
Click to collapse
do u have any idea about 1.5 update for MENA ?
I have the same problem too! HTC 10 unlocked, ATT, using HTC software number 1.53.617.5.
It's almost as if the focus is fixed at a short distance, and everything else is blurry. On a perfectly well-lit day outdoors, the landscape looks all blurry (like how my grandpa would see the world without his glasses!)
This is a terribly disappointing, and I've been on call with them for the last 3 days trying to get a replacement.
Finally the "escalation" department calls me, and here's the list of problems: 1) They do not have replacement units readily available, and it'll be a long wait to get one. What's more they'll still put a full holding charge on my credit card. They recommend option (2) below...
2) They tell me that it's quicker to return the faulty phone, refund the money, and order a new one from the store. Well the store is out of "Carbon Gray" which I currently have, but fine I'll be OK with the silver version too. There's an issue here, I had ordered the HTC10 with the $100 promo off (one of the first people to order right after launch) and of course the promo-code is no longer valid. So I'll have to spend $100 more to get a replacement which has a working camera!! And in the two weeks it takes to send in my faulty phone, place a new order and get it shipped, they expect me to have a spare phone around!
WTF HTC, GET YOUR **** TOGETHER! As one of the first loyal customers, send the damn replacement unit first, and I'll be happy to return the original right after I receive it. I shouldn't be expected to spend $100 more for a faulty phone that you sent in the first place!
I confirm this issue of all HTC 10, auto focus in video mode is disabled., have to touch the screen to focus.
I will send a report to my contact in HTC.
M. Bostan
I have the same problem too! How should I resolve this issue? Please help me
Clean the auto focus and it will work
Hi
I have had an HTC 10 stock phone for about 4 months now and in the last month or so the camera autofocus has stopped working for both photos (very noticeable when wanting distance photos which come out blurry) and video. I think this may be update related, but can't be sure. My phone is currently software version 1.95.401.4 (Android 6.0.1).
Anyway I have accidentally found a temporary workaround. If I press and hold down the volume key to put the phone into 'Alarms only' mode the autofocus works!! This doesn't appear to fix the problem long term, but at least allows the taking of a decent photo when required.
If anyone knows why this should be and can offer a permanent fix I would be grateful.
Anyone having issues with their autofocus? Mine seems completely busted - not sure if it is just a hardware defect or something that has popped up through repeated flashing. Camera was great out of the box, but over the past month, I've had several issues with AF getting a clear lock on something and recently regardless of being on stock OOS (3.1.2, 3.2.4, 3.5.2, etc.) or one of the many roms hosted here my screen jumps back and forth, zooms in and out and fails to get a proper lock. Frustrating as can be - debating switching away from OP3 given the camera has become useless - any recommendations or anyone sharing this issue?
I haven't experienced any focus issues yet, but if the problem is identical regardless of the software driving it, I'd say there is something hardware-related at fault. Are you only using stock camera apps, or have you tried 3rd party camera apps and get the same thing?
Henaway said:
I haven't experienced any focus issues yet, but if the problem is identical regardless of the software driving it, I'd say there is something hardware-related at fault. Are you only using stock camera apps, or have you tried 3rd party camera apps and get the same thing?
Click to expand...
Click to collapse
Same across the board. Tried going back to 3.1.x versions, up to 3.5.2 CB, over to the CM and AOSP-roms in the hopes something would stick but it's terrible all around. Went as far as doing complete wipe and factory reset to potentially clear out any profiles stored on internal memory but still having issues. Took me 4 minutes today to take picture of grocery list for my wife - would not focus on text regardless of how close/far I moved the paper. Have session with 'remote tech support' for OP3 on Wednesday as if that's going to do anything...
Henaway said:
I haven't experienced any focus issues yet, but if the problem is identical regardless of the software driving it, I'd say there is something hardware-related at fault. Are you only using stock camera apps, or have you tried 3rd party camera apps and get the same thing?
Click to expand...
Click to collapse
This pretty much sums it up right here - video not made by me, but after checking company forums and doing quick search for oneplus 3 camera focus this popped up - https://vimeo.com/182588240 - exact problem I'm having.
Hardware Issue...Got my camera replaced from the service centre.I am from India..Had to keep the phone in the service centre for 1 week.
dheerajshetty said:
Hardware Issue...Got my camera replaced from the service centre.I am from India..Had to keep the phone in the service centre for 1 week.
Click to expand...
Click to collapse
Once they identified it as autofocus they didn't try to say it was software, they replaced no problem?
He told that in the beginning.I told him I wiped dalvik cache and stuff.He didn't believe it was a hardware issue,He then formatted the phone....The result was same! He ordered the camera on Thursday...I got the phone on next Saturday The camera has to come all the way from China!
Actually many people are facing this issue..
So.... just go the OS 4.5 and autofocus issue still not fixed..... How come they don't even answer when the issue is reported by so many people...
It occurred suddenly from one day to the next...
I had same issue. Auto focus progressively got worse. Issue was camera OIS.
Replaced the camera myself and back to normal. Cost about £15 for camera and tools and takes about 30 minutes to replace.
i'm not happy with my device anymore thanks to this issue, oneplus don't want to respond because they know that this is a hardware bug, i am not going to buy any other chinese trash in my life again, i miss my iphone ....
Hi, Had the same issue got the camera module replaced from SC. working fine since then.
nishidr14 said:
Hi, Had the same issue got the camera module replaced from SC. working fine since then.
Click to expand...
Click to collapse
how much time did they take to replace the camera module
tdssmarty16 said:
how much time did they take to replace the camera module
Click to expand...
Click to collapse
Hi,
Waited an hour for them to touch my phone and 45 mins to get it replaced and boom good to go
nishidr14 said:
Hi,
Waited an hour for them to touch my phone and 45 mins to get it replaced and boom good to go
Click to expand...
Click to collapse
got mine replaced too today
too a maximum of 1 hour
oneplus service is great
tdssmarty16 said:
got mine replaced too today
too a maximum of 1 hour
oneplus service is great
Click to expand...
Click to collapse
Great enjoy
So...
After trying many things (3rd part apps, hoped for a fix with 4.5.0 or 4.5.1 OS updates but nothing, a hard reset, then a factory reset) I hoped that OP Service center would repair the phone that became unusable due to blurriness.... It was sent to Arvato service team in Czech Republic (I am in Sweden).
And then after a few days I learned about this "no partial repair" policy... They will fix the autofocus (no problem, under warranty) without saying what the issue is because.... my OP3 has a small crack on a corner of the screen and it enough for the Arvato service team to say that the screen needs to be replaced (not under warranty) because they don't do partial repair...
Even if the crack has nothing to do with the issue and repairing the screen is totally irrelevant in the matter, I am forced to pay these 110 EUR to get my phone back with a functional autofocus... (Option 2 is to pay 50 EUR to get it back not repaired and Option 3: Scrap the phone for free :cyclops: )
After doing some quick search I found out that this way of doing is common in the branch.... If they all do it, I guess it's not illegal.... quite unbelievable how the customers are handled... You learn everyday, isn't it?