Dears,
i have HTC 10 in Dubai , with update 1.3 but i have issue with the Auto-focus , is there is any solution ?
BR
Bikoo
Whats the problem? Doesnt focus anymore or what? Explain your problem
Verzonden vanaf mijn nexus6p
The camera is struggling to focus, I have to tap the screen to focus.
check the video
https://www.youtube.com/watch?v=J_ZAnc9uXiE
https://www.youtube.com/watch?v=7AJrj1GkIE8
If you look at the comments and answers on the "HTC Camera" app in play store you see HTC said they are releasing a software update soon that is supposed to fix this issue.
Fingers crossed ...
they already push update for USA unlocked devices 1.5 and ppl said problem has been resolved but for MEA still 1.3 !!!
In video or camera mode? I am having issues holding focus in video.
bturkel said:
In video or camera mode? I am having issues holding focus in video.
Click to expand...
Click to collapse
BOTH
bikoo106 said:
BOTH
Click to expand...
Click to collapse
Same here in video have to tap to focus then it loses focus and struggles to adjust
Same issue here. I am on 1.3 and updated camera app (with cleaned cash).
Is software version 1.3 in Europe and middle east is the same like 1.5 ?
Note: 1.3 is only 85 MB 1.4 is about 400 MB.
Should we wait 1.5 for Europe and Middle East?
Can someone confirm that this could not be a hardware issue and I just need to wait the update (1.5).
salah_shehadah said:
Can someone confirm that this could not be a hardware issue and I just need to wait the update (1.5).
Click to expand...
Click to collapse
It's not the hardware issue.
Black_Eyes said:
It's not the hardware issue.
Click to expand...
Click to collapse
do u have any idea about 1.5 update for MENA ?
I have the same problem too! HTC 10 unlocked, ATT, using HTC software number 1.53.617.5.
It's almost as if the focus is fixed at a short distance, and everything else is blurry. On a perfectly well-lit day outdoors, the landscape looks all blurry (like how my grandpa would see the world without his glasses!)
This is a terribly disappointing, and I've been on call with them for the last 3 days trying to get a replacement.
Finally the "escalation" department calls me, and here's the list of problems: 1) They do not have replacement units readily available, and it'll be a long wait to get one. What's more they'll still put a full holding charge on my credit card. They recommend option (2) below...
2) They tell me that it's quicker to return the faulty phone, refund the money, and order a new one from the store. Well the store is out of "Carbon Gray" which I currently have, but fine I'll be OK with the silver version too. There's an issue here, I had ordered the HTC10 with the $100 promo off (one of the first people to order right after launch) and of course the promo-code is no longer valid. So I'll have to spend $100 more to get a replacement which has a working camera!! And in the two weeks it takes to send in my faulty phone, place a new order and get it shipped, they expect me to have a spare phone around!
WTF HTC, GET YOUR **** TOGETHER! As one of the first loyal customers, send the damn replacement unit first, and I'll be happy to return the original right after I receive it. I shouldn't be expected to spend $100 more for a faulty phone that you sent in the first place!
I confirm this issue of all HTC 10, auto focus in video mode is disabled., have to touch the screen to focus.
I will send a report to my contact in HTC.
M. Bostan
I have the same problem too! How should I resolve this issue? Please help me
Clean the auto focus and it will work
Hi
I have had an HTC 10 stock phone for about 4 months now and in the last month or so the camera autofocus has stopped working for both photos (very noticeable when wanting distance photos which come out blurry) and video. I think this may be update related, but can't be sure. My phone is currently software version 1.95.401.4 (Android 6.0.1).
Anyway I have accidentally found a temporary workaround. If I press and hold down the volume key to put the phone into 'Alarms only' mode the autofocus works!! This doesn't appear to fix the problem long term, but at least allows the taking of a decent photo when required.
If anyone knows why this should be and can offer a permanent fix I would be grateful.
Related
Hello everyone,
I got my Nokia Lumia 900 yesterday and have been very pleased with it except for the purple screen/hue issue which I am expecting to be fixed when the update is pushed by Rogers/Nokia.
Another issue I discovered today is that when running the front facing camera sometimes, I see colored distortion lines (pink, purple, lime). This happens only sometimes and not always.
I read on another thread over at Nokia Discussions that a guy had this problem and got the phone replaced.
Please let me know if you've seen this issue before and if there is anything to be done rather than requesting a replacement.
Thank you all!
xsever said:
Hello everyone,
I got my Nokia Lumia 900 yesterday and have been very pleased with it except for the purple screen/hue issue which I am expecting to be fixed when the update is pushed by Rogers/Nokia.
Another issue I discovered today is that when running the front facing camera sometimes, I see colored distortion lines (pink, purple, lime). This happens only sometimes and not always.
I read on another thread over at Nokia Discussions that a guy had this problem and got the phone replaced.
Please let me know if you've seen this issue before and if there is anything to be done rather than requesting a replacement.
Thank you all!
Click to expand...
Click to collapse
for the purple hue you can change the brightness from AUTO to medium will help for the time being but there is a patch on the way for this...
xsever said:
Hello everyone,
I got my Nokia Lumia 900 yesterday and have been very pleased with it except for the purple screen/hue issue which I am expecting to be fixed when the update is pushed by Rogers/Nokia.
Another issue I discovered today is that when running the front facing camera sometimes, I see colored distortion lines (pink, purple, lime). This happens only sometimes and not always.
I read on another thread over at Nokia Discussions that a guy had this problem and got the phone replaced.
Please let me know if you've seen this issue before and if there is anything to be done rather than requesting a replacement.
Thank you all!
Click to expand...
Click to collapse
i have the same issue as well, only happen on the front camera, thinking of going to the nokia care this week to check on it. attach is 1 of the sample image
darren486 said:
i have the same issue as well, only happen on the front camera, thinking of going to the nokia care this week to check on it. attach is 1 of the sample image
Click to expand...
Click to collapse
That is the problem I have! Mine looks even worse sometimes when the vertical lines appear!
i will be going to the center tomorrow(leaving early from work) to check on the phone, will update here if i have any info
darren486 said:
i will be going to the center tomorrow(leaving early from work) to check on the phone, will update here if i have any info
Click to expand...
Click to collapse
Thanks a lot darren. Please keep me posted.
xsever said:
Thanks a lot darren. Please keep me posted.
Click to expand...
Click to collapse
i've send in to nokia care for service, too bad in Malaysia they don't practice 1 to 1 exchange for mobile devices even if the device is purchase within a week. the service center personal told me that he have not encounter this issue with lumia 900 before, so he is not sure whether is it a HW or SW defect, he says that it will take min 3 working days for him to find out what is the issue, i'll contact them on Wednesday if they did not call me to inform on the status, will keep you posted
darren486 said:
i've send in to nokia care for service, too bad in Malaysia they don't practice 1 to 1 exchange for mobile devices even if the device is purchase within a week. the service center personal told me that he have not encounter this issue with lumia 900 before, so he is not sure whether is it a HW or SW defect, he says that it will take min 3 working days for him to find out what is the issue, i'll contact them on Wednesday if they did not call me to inform on the status, will keep you posted
Click to expand...
Click to collapse
Thanks again darren. Keep us posted.
call to the nokia care for the status, and was inform that it is still under repair... my god, it is taking forever for them to finish the repair
finally i've got back my phone, they change a new unit, seems to be the old unit is a faulty unit
darren486 said:
finally i've got back my phone, they change a new unit, seems to be the old unit is a faulty unit
Click to expand...
Click to collapse
Glad to hear you got it sorted out.
The problem disappeared from my camera on its own. If it happens again, I will take it up to support.
Thanks for sharing your experience.
xsever said:
Glad to hear you got it sorted out.
The problem disappeared from my camera on its own. If it happens again, I will take it up to support.
Thanks for sharing your experience.
Click to expand...
Click to collapse
good to hear that as well
Hey,
I just purchased a HTC Desire 820 dual sim about 3 days back, and on clicking pictures with flash on from the primary 13MP camera, an evident greenish tint is noticed.
Is anyone else having the same problem, or should I opt for replacement? Is it a hardware or software problem?
Attaching samples.
Please help ASAP. Thanks!
same problem here with me
I have exactly the same problem, however i requested the new replacement model from the retail online site. It's a software glitch, because playing with the setting like using florescent option it solves, so it is complete software issue, but in a replacement warranty scenario i am asking for the replacement, lets c what happens next..
write2vivek86 said:
I have exactly the same problem, however i requested the new replacement model from the retail online site. It's a software glitch, because playing with the setting like using florescent option it solves, so it is complete software issue, but in a replacement warranty scenario i am asking for the replacement, lets c what happens next..
Click to expand...
Click to collapse
I have opted for a replacement myself, but I doubt that will solve the problem. It is not a small issue, I don't know if I should persist with the device. Will HTC rectify it? Was it there before the software update too?
Urgent!
Guys please test on your own devices and post the results.
Do surely tell us
amankothari30 said:
I have opted for a replacement myself, but I doubt that will solve the problem. It is not a small issue, I don't know if I should persist with the device. Will HTC rectify it? Was it there before the software update too?
Click to expand...
Click to collapse
Dear when getting phone, do first is take picture firing flash and see whether the problem remains, do not update the phone, do it before updating the phone, and do tell us here. My new replacement phone is on the way, whenever i will get it.. i will surely share the experience..
write2vivek86 said:
Dear when getting phone, do first is take picture firing flash and see whether the problem remains, do not update the phone, do it before updating the phone, and do tell us here. My new replacement phone is on the way, whenever i will get it.. i will surely share the experience..
Click to expand...
Click to collapse
Received the replacement unit, issue still exists. It is a problem with the device itself I feel.
Same greenish tint issue
Guys,
This might sound funny to you that i first purchased this device on 25th Jan 2015 and there were no greenish tint issues in that phone but it was automatically rebooting itself when i tried to click pics with the FLASH ON. This didn't happen when I purchased the device, happened at a later stage (after a day). So I went up to HTC and asked for the repair of the device (I knew i'll get the DOA bcoz it was a faulty piece) and I got the DOA after they tested it.
Got the replacement and I'm seeing this issue on my phone. Searched around the forum to find out that I'm not the only one facing this issue.
I first thought that it would be a hardware issue but its not guys, its a software issue. Change the settings to "Flourescent" and the greenish tint disappears, though you'll see a light blue effect on it.
Lets just hope HTC releases an update for this.
iamsidv said:
Guys,
This might sound funny to you that i first purchased this device on 25th Jan 2015 and there were no greenish tint issues in that phone but it was automatically rebooting itself when i tried to click pics with the FLASH ON. This didn't happen when I purchased the device, happened at a later stage (after a day). So I went up to HTC and asked for the repair of the device (I knew i'll get the DOA bcoz it was a faulty piece) and I got the DOA after they tested it.
Got the replacement and I'm seeing this issue on my phone. Searched around the forum to find out that I'm not the only one facing this issue.
I first thought that it would be a hardware issue but its not guys, its a software issue. Change the settings to "Flourescent" and the greenish tint disappears, though you'll see a light blue effect on it.
Lets just hope HTC releases an update for this.
Click to expand...
Click to collapse
Not software, hardware. It was there on my unit even before the software update. It's there only on a specific batch I guess. I returned it. Can't tolerate the faulty piece.
amankothari30 said:
Not software, hardware. It was there on my unit even before the software update. It's there only on a specific batch I guess. I returned it. Can't tolerate the faulty piece.
Click to expand...
Click to collapse
So, is it working fine? What was the color of your phone which had the greenish tint? Mine is grey.
iamsidv said:
So, is it working fine? What was the color of your phone which had the greenish tint? Mine is grey.
Click to expand...
Click to collapse
Mine WAS grey too. I returned it for refund.
amankothari30 said:
Mine WAS grey too. I returned it for refund.
Click to expand...
Click to collapse
Okay, As I suspected that it would be a SOFTWARE ISSUE and NOT a hardware issue was TRUE.
Today I went to the HTC Repair Center and opted for the issue to get fixed. One of its representatives pointed it to be software issue.
They took my phone and FIXED it and now the camera works perfectly fine with FLASH ON.
Hope this helps other guys out there.
:good:
iamsidv said:
Okay, As I suspected that it would be a SOFTWARE ISSUE and NOT a hardware issue was TRUE.
Today I went to the HTC Repair Center and opted for the issue to get fixed. One of its representatives pointed it to be software issue.
They took my phone and FIXED it and now the camera works perfectly fine with FLASH ON.
Hope this helps other guys out there.
:good:
Click to expand...
Click to collapse
Did they give any reason as to why the problem was present? It it working perfectly now, with all problems solved?
What was your device color and batch of purchase? Which service center (city)?
iamsidv said:
So, is it working fine? What was the color of your phone which had the greenish tint? Mine is grey.
Click to expand...
Click to collapse
i had the same green tint problem i ordered an replacement from an online retailer they gave 30 days replacement guaranty now on the new 820 there is no issue with the cameraworks perfectly
jeneel said:
i had the same green tint problem i ordered an replacement from an online retailer they gave 30 days replacement guaranty now on the new 820 there is no issue with the cameraworks perfectly
Click to expand...
Click to collapse
Which online retailer specifically, if you don't mind? Which batch is your replaced device from? Were they able to specify any reason for the same?
amankothari30 said:
Which online retailer specifically, if you don't mind? Which batch is your replaced device from? Were they able to specify any reason for the same?
Click to expand...
Click to collapse
i bought it from flipkart india..........it is definately a hardware issue as i tried different camera app till the issue oersisted...if ur are in the 1st 15 days of your purchase htc will replace it at their service centre
amankothari30 said:
Did they give any reason as to why the problem was present? It it working perfectly now, with all problems solved?
What was your device color and batch of purchase? Which service center (city)?
Click to expand...
Click to collapse
1) They said it was a software issue.
2) Yes its working perfect now with the stock camera app and other camera apps as well.
3) ALL PROBLEMS SOLVED.
4) Grey Color.
5) Batch of purchase? Please explain this..
6) Service center is in new delhi, ansal plaza.
Anyone having issues with their autofocus? Mine seems completely busted - not sure if it is just a hardware defect or something that has popped up through repeated flashing. Camera was great out of the box, but over the past month, I've had several issues with AF getting a clear lock on something and recently regardless of being on stock OOS (3.1.2, 3.2.4, 3.5.2, etc.) or one of the many roms hosted here my screen jumps back and forth, zooms in and out and fails to get a proper lock. Frustrating as can be - debating switching away from OP3 given the camera has become useless - any recommendations or anyone sharing this issue?
I haven't experienced any focus issues yet, but if the problem is identical regardless of the software driving it, I'd say there is something hardware-related at fault. Are you only using stock camera apps, or have you tried 3rd party camera apps and get the same thing?
Henaway said:
I haven't experienced any focus issues yet, but if the problem is identical regardless of the software driving it, I'd say there is something hardware-related at fault. Are you only using stock camera apps, or have you tried 3rd party camera apps and get the same thing?
Click to expand...
Click to collapse
Same across the board. Tried going back to 3.1.x versions, up to 3.5.2 CB, over to the CM and AOSP-roms in the hopes something would stick but it's terrible all around. Went as far as doing complete wipe and factory reset to potentially clear out any profiles stored on internal memory but still having issues. Took me 4 minutes today to take picture of grocery list for my wife - would not focus on text regardless of how close/far I moved the paper. Have session with 'remote tech support' for OP3 on Wednesday as if that's going to do anything...
Henaway said:
I haven't experienced any focus issues yet, but if the problem is identical regardless of the software driving it, I'd say there is something hardware-related at fault. Are you only using stock camera apps, or have you tried 3rd party camera apps and get the same thing?
Click to expand...
Click to collapse
This pretty much sums it up right here - video not made by me, but after checking company forums and doing quick search for oneplus 3 camera focus this popped up - https://vimeo.com/182588240 - exact problem I'm having.
Hardware Issue...Got my camera replaced from the service centre.I am from India..Had to keep the phone in the service centre for 1 week.
dheerajshetty said:
Hardware Issue...Got my camera replaced from the service centre.I am from India..Had to keep the phone in the service centre for 1 week.
Click to expand...
Click to collapse
Once they identified it as autofocus they didn't try to say it was software, they replaced no problem?
He told that in the beginning.I told him I wiped dalvik cache and stuff.He didn't believe it was a hardware issue,He then formatted the phone....The result was same! He ordered the camera on Thursday...I got the phone on next Saturday The camera has to come all the way from China!
Actually many people are facing this issue..
So.... just go the OS 4.5 and autofocus issue still not fixed..... How come they don't even answer when the issue is reported by so many people...
It occurred suddenly from one day to the next...
I had same issue. Auto focus progressively got worse. Issue was camera OIS.
Replaced the camera myself and back to normal. Cost about £15 for camera and tools and takes about 30 minutes to replace.
i'm not happy with my device anymore thanks to this issue, oneplus don't want to respond because they know that this is a hardware bug, i am not going to buy any other chinese trash in my life again, i miss my iphone ....
Hi, Had the same issue got the camera module replaced from SC. working fine since then.
nishidr14 said:
Hi, Had the same issue got the camera module replaced from SC. working fine since then.
Click to expand...
Click to collapse
how much time did they take to replace the camera module
tdssmarty16 said:
how much time did they take to replace the camera module
Click to expand...
Click to collapse
Hi,
Waited an hour for them to touch my phone and 45 mins to get it replaced and boom good to go
nishidr14 said:
Hi,
Waited an hour for them to touch my phone and 45 mins to get it replaced and boom good to go
Click to expand...
Click to collapse
got mine replaced too today
too a maximum of 1 hour
oneplus service is great
tdssmarty16 said:
got mine replaced too today
too a maximum of 1 hour
oneplus service is great
Click to expand...
Click to collapse
Great enjoy
So...
After trying many things (3rd part apps, hoped for a fix with 4.5.0 or 4.5.1 OS updates but nothing, a hard reset, then a factory reset) I hoped that OP Service center would repair the phone that became unusable due to blurriness.... It was sent to Arvato service team in Czech Republic (I am in Sweden).
And then after a few days I learned about this "no partial repair" policy... They will fix the autofocus (no problem, under warranty) without saying what the issue is because.... my OP3 has a small crack on a corner of the screen and it enough for the Arvato service team to say that the screen needs to be replaced (not under warranty) because they don't do partial repair...
Even if the crack has nothing to do with the issue and repairing the screen is totally irrelevant in the matter, I am forced to pay these 110 EUR to get my phone back with a functional autofocus... (Option 2 is to pay 50 EUR to get it back not repaired and Option 3: Scrap the phone for free :cyclops: )
After doing some quick search I found out that this way of doing is common in the branch.... If they all do it, I guess it's not illegal.... quite unbelievable how the customers are handled... You learn everyday, isn't it?
Hey,
Anyone had or got issues with the rear camera not focusing?
It takes ages to focus and I mean 3+ minutes.
It won't do it when I tap on the screen either.
Using OOS or a custom rom?
I have the same issue also. Apparently it's a known hardware issue Contact OP for RMA
I'm using FreedomOS
i have the same issue OOS latest Beta.
Install the latest OOS stable and if it doesn't work, contact Oneplus and explain the problem. If it's a hardware problem they have to fix it (if you still have warranty).
****, I just noticed my camera has problems to start focusing. The whole picture strangely waves durning focusing. But it will focus after a couple of seconds.
I had this problem, and it nearly drove me to getting a new phone. It followed me through OS updates and many different ROMs. Not much help on the threads here, either.
My problem was that the camera would constantly try to refocus, and would never focus on the foreground...things in the background were clear, but nothing in the foreground. Videos were horrible, constant refocusing and blurring. Didn't work in 3rd party apps like check deposit on my bank app, Snapchat, etc.
I found a YouTube video of a hardware repair that seemed ridiculous, but it actually fixed the issue for me. It's not too hard to do if you don't want to wait for an RMA from OnePlus...but it literally involved sticking a staple between a magnet in the phone and the camera module. If you don't feel comfortable opening your phone up, I wouldn't attempt it, but my camera has been working perfect since I did this redneck fix.
here's a link to the video. Watch it first before trying, and if it seems like it's too much, you may have to do an RMA.
I didn't want to believe it was a hardware issues either, but this honestly did fix it for me.
Good luck!
Has anyone else tried @Redjax workaround. I'm going crazy. My camera focus problems are getting worse.
Also, has anyone of you tried a camera replacement. If so, which one, share the link.
I'm thinking on trying the staple mod first before ordering a replacement.
Vaizen said:
Has anyone else tried @Redjax workaround. I'm going crazy. My camera focus problems are getting worse.
Also, has anyone of you tried a camera replacement. If so, which one, share the link.
I'm thinking on trying the staple mod first before ordering a replacement.
Click to expand...
Click to collapse
This problem drove me crazy. I replaced the camera 2 days ago and now camera focuses perfectly, I did try the staple mod before this but I would sometimes focus, but not all the time.
CoronaDabs said:
This problem drove me crazy. I replaced the camera 2 days ago and now camera focuses perfectly, I did try the staple mod before this but I would sometimes focus, but not all the time.
Click to expand...
Click to collapse
Yeah, I thought so. The staple mod is just a temporary solution. Guess I'll order a replacement. Could you share the one you purchased?
Vaizen said:
Yeah, I thought so. The staple mod is just a temporary solution. Guess I'll order a replacement. Could you share the one you purchased?
Click to expand...
Click to collapse
I got you bud
http://www.ebay.com/itm/172403054111
CoronaDabs said:
I got you bud
http://www.ebay.com/itm/172403054111
Click to expand...
Click to collapse
Thanks mate. Finally got my replacement module and just installed it. Although it took forever to arrive and tearing down the phone wasn't as easy as YouTube makes it look, my camera is perfect again and I'm on love of my OP3 once again :good:
Vaizen said:
Thanks mate. Finally got my replacement module and just installed it. Although it took forever to arrive and tearing down the phone wasn't as easy as YouTube makes it look, my camera is perfect again and I'm on love of my OP3 once again :good:
Click to expand...
Click to collapse
Glad I could help
Got it fixed for free from service center
Jaymie1989 said:
Hey,
Anyone had or got issues with the rear camera not focusing?
It takes ages to focus and I mean 3+ minutes.
It won't do it when I tap on the screen either.
Click to expand...
Click to collapse
I was facing the same issue from couple of months. It started after a system update, don't remember the version tough.
So visited the service center today, the people there already had info about this issue. They replaced the camera module free of cost, even after my phone warranty is over! OnePlus knew the problem and they are fixing it for free.
I got my OP3 serviced at Pune, India.
The rear camera on my one plus 3 sudedenly stopped focussing
It worked great but about a week back, it suddenly went bad. I've tried using manual focus but that doesn't work either.
It only works at times when I vigously shake it and then it goes bad again
Has anyone encountered this issue? Any fixes?
There are no proper service centres where I live.
Darkweb_182 said:
The rear camera on my one plus 3 sudedenly stopped focussing
It worked great but about a week back, it suddenly went bad. I've tried using manual focus but that doesn't work either.
It only works at times when I vigously shake it and then it goes bad again
Has anyone encountered this issue? Any fixes?
There are no proper service centres where I live.
Click to expand...
Click to collapse
Probably a result of the camera module becoming loose due to a fall (not necessarily recent). Search on XDA for this issue. I remember reading about atleast a couple of threads/posts about having solved this issue. You will have to open the back of the phone, locate the camera module and fix it. Or order a new module and replace the old one. Costwise it is not too high.
Replace your camera - this is ONLY permanent fix.
I done it on my OP3T and it works again.
Had exactly the same issue (resolved temporarily after vigorous shaking - it's a known issue and quite common) last year with my OnePlus 3. TL;DR: Definitely contact OnePlus and they'll replace the camera module for free assuming no other physical or water damage. I have in the past had mediocre experiences with OnePlus support, so was frankly astonished at the way and speed in which they handled this. Should have a year or two of life left in the phone now and certainly a new sense of brand loyalty for future purchases.
As for my experience:
- Problems started in around February.
- Finally contacted OnePlus support via official chat in late November, was asked to factory reset to see if that helped. Didn't help.
- (25/11) They fast tracked my RMA request, even though out of warranty.
- (27/11) Phone sent by courier from UK to Poland for repair (as with you, no service centres here)
- (28/11) Device repaired
- (29/11) Phone sent back to me
- (02/12) Phone received a week after being sent and camera working perfectly. Total cost to me £0.
Side note: Definitely get a Google Camera mod once your phone is fixed if you don't already have one. Breathes a new lease of life into the camera with some software smarts. I use this one: https://www.celsoazevedo.com/files/android/google-camera/f/changelog849/ as recommended by the XDA Google Camera Port Hub.
Replaced for free
Darkweb_182 said:
The rear camera on my one plus 3 sudedenly stopped focussing
It worked great but about a week back, it suddenly went bad. I've tried using manual focus but that doesn't work either.
It only works at times when I vigously shake it and then it goes bad again
Has anyone encountered this issue? Any fixes?
There are no proper service centres where I live.
Click to expand...
Click to collapse
They replaced it for free as it was a manufacturing defect even though warranty was over.
One year ago my oneplus 3 experienced a hard time when rear camera focusing. I was in china, so I called oneplus support and the guy one the phone told me that i can mail my phone to the services center in beijing and then they replace a new rear camera for free(even though the warranty are expired).
Replace the rear camera may be the only fix. Perhaps you can call the services number on oneplus website and ask for help