The rear camera on my one plus 3 sudedenly stopped focussing
It worked great but about a week back, it suddenly went bad. I've tried using manual focus but that doesn't work either.
It only works at times when I vigously shake it and then it goes bad again
Has anyone encountered this issue? Any fixes?
There are no proper service centres where I live.
Darkweb_182 said:
The rear camera on my one plus 3 sudedenly stopped focussing
It worked great but about a week back, it suddenly went bad. I've tried using manual focus but that doesn't work either.
It only works at times when I vigously shake it and then it goes bad again
Has anyone encountered this issue? Any fixes?
There are no proper service centres where I live.
Click to expand...
Click to collapse
Probably a result of the camera module becoming loose due to a fall (not necessarily recent). Search on XDA for this issue. I remember reading about atleast a couple of threads/posts about having solved this issue. You will have to open the back of the phone, locate the camera module and fix it. Or order a new module and replace the old one. Costwise it is not too high.
Replace your camera - this is ONLY permanent fix.
I done it on my OP3T and it works again.
Had exactly the same issue (resolved temporarily after vigorous shaking - it's a known issue and quite common) last year with my OnePlus 3. TL;DR: Definitely contact OnePlus and they'll replace the camera module for free assuming no other physical or water damage. I have in the past had mediocre experiences with OnePlus support, so was frankly astonished at the way and speed in which they handled this. Should have a year or two of life left in the phone now and certainly a new sense of brand loyalty for future purchases.
As for my experience:
- Problems started in around February.
- Finally contacted OnePlus support via official chat in late November, was asked to factory reset to see if that helped. Didn't help.
- (25/11) They fast tracked my RMA request, even though out of warranty.
- (27/11) Phone sent by courier from UK to Poland for repair (as with you, no service centres here)
- (28/11) Device repaired
- (29/11) Phone sent back to me
- (02/12) Phone received a week after being sent and camera working perfectly. Total cost to me £0.
Side note: Definitely get a Google Camera mod once your phone is fixed if you don't already have one. Breathes a new lease of life into the camera with some software smarts. I use this one: https://www.celsoazevedo.com/files/android/google-camera/f/changelog849/ as recommended by the XDA Google Camera Port Hub.
Replaced for free
Darkweb_182 said:
The rear camera on my one plus 3 sudedenly stopped focussing
It worked great but about a week back, it suddenly went bad. I've tried using manual focus but that doesn't work either.
It only works at times when I vigously shake it and then it goes bad again
Has anyone encountered this issue? Any fixes?
There are no proper service centres where I live.
Click to expand...
Click to collapse
They replaced it for free as it was a manufacturing defect even though warranty was over.
One year ago my oneplus 3 experienced a hard time when rear camera focusing. I was in china, so I called oneplus support and the guy one the phone told me that i can mail my phone to the services center in beijing and then they replace a new rear camera for free(even though the warranty are expired).
Replace the rear camera may be the only fix. Perhaps you can call the services number on oneplus website and ask for help
Related
This has been an issue since nearly day one. Out of the box; it took extraordinary photos with no problem. I previously had Cinema FV-5 on my Note 3 and it worked flawlessly. I installed it on my AT&T Note 4 and it worked flawlessly - for about a month. Sometimes; I could use the stock camera app and it took decent pictures. Then, both apps act as though there's no such thing as auto-focus. Sometimes; no focus at all. Eventually, after switching between apps, rebooting, or call my voodoo priestess, it will work fine. Sometimes yes; sometimes, no. Ditto issue with the AT&T Code scanner.
Anyone had similar issues? Advice? It's still under warranty, but I hate to have to do a rebuild if there's a quick fix.
Thanks!
I had a similar problem a while back. Mine would auto-focus fine but in the pictures I took, the edges of the pictures would be blurry. There have been known hardware issues with the camera in this phone. I would warranty swap it. But the first thing they will make you try is a factory reset to see if it fixes the problem. I swapped mine less than two weeks after bought it and have had zero issues on the new one. Hope you get it worked out.
I had the same issue. Had to call Samsung service center. They replaced the camera in my phone.
Sorry for the late response and "Thanks". For some reason, I couldn't log on from home this weekend.
I read a few more cases via Google, and one suggested the phone case. So; I took it out Saturday morning, but it made no difference. I went ahead and backed everything up and went through the arduous process of a factory restore. Snake eyes. Guess I'll have to swap it out when I get home. That just sucks.
I'm sure AT&T will try to "upgrade" me to the Note 5, which I don't want. They tried their hardest to get me to do that when I ordered the Note 4. I don't want a phone that I have no SD card to back up to. What they REALLY want is for you to back up to their cloud; which I can't do for security reasons. If the phone were to go tango-uniform; I'd be screwed. What is it that they; et, al. don't get? Not fond of the locked in battery designs, either.
Thanks for your inputs. Gave it a try. Just sucks.
Bad cameras modules were fairly common in earlier stock of this phone. I didn't realize it was still a problem. The Galaxy s7 WILL have sdcard support via the sim tray. So, like any business, I guess they do listen: but only to the bottom line.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
Dears,
i have HTC 10 in Dubai , with update 1.3 but i have issue with the Auto-focus , is there is any solution ?
BR
Bikoo
Whats the problem? Doesnt focus anymore or what? Explain your problem
Verzonden vanaf mijn nexus6p
The camera is struggling to focus, I have to tap the screen to focus.
check the video
https://www.youtube.com/watch?v=J_ZAnc9uXiE
https://www.youtube.com/watch?v=7AJrj1GkIE8
If you look at the comments and answers on the "HTC Camera" app in play store you see HTC said they are releasing a software update soon that is supposed to fix this issue.
Fingers crossed ...
they already push update for USA unlocked devices 1.5 and ppl said problem has been resolved but for MEA still 1.3 !!!
In video or camera mode? I am having issues holding focus in video.
bturkel said:
In video or camera mode? I am having issues holding focus in video.
Click to expand...
Click to collapse
BOTH
bikoo106 said:
BOTH
Click to expand...
Click to collapse
Same here in video have to tap to focus then it loses focus and struggles to adjust
Same issue here. I am on 1.3 and updated camera app (with cleaned cash).
Is software version 1.3 in Europe and middle east is the same like 1.5 ?
Note: 1.3 is only 85 MB 1.4 is about 400 MB.
Should we wait 1.5 for Europe and Middle East?
Can someone confirm that this could not be a hardware issue and I just need to wait the update (1.5).
salah_shehadah said:
Can someone confirm that this could not be a hardware issue and I just need to wait the update (1.5).
Click to expand...
Click to collapse
It's not the hardware issue.
Black_Eyes said:
It's not the hardware issue.
Click to expand...
Click to collapse
do u have any idea about 1.5 update for MENA ?
I have the same problem too! HTC 10 unlocked, ATT, using HTC software number 1.53.617.5.
It's almost as if the focus is fixed at a short distance, and everything else is blurry. On a perfectly well-lit day outdoors, the landscape looks all blurry (like how my grandpa would see the world without his glasses!)
This is a terribly disappointing, and I've been on call with them for the last 3 days trying to get a replacement.
Finally the "escalation" department calls me, and here's the list of problems: 1) They do not have replacement units readily available, and it'll be a long wait to get one. What's more they'll still put a full holding charge on my credit card. They recommend option (2) below...
2) They tell me that it's quicker to return the faulty phone, refund the money, and order a new one from the store. Well the store is out of "Carbon Gray" which I currently have, but fine I'll be OK with the silver version too. There's an issue here, I had ordered the HTC10 with the $100 promo off (one of the first people to order right after launch) and of course the promo-code is no longer valid. So I'll have to spend $100 more to get a replacement which has a working camera!! And in the two weeks it takes to send in my faulty phone, place a new order and get it shipped, they expect me to have a spare phone around!
WTF HTC, GET YOUR **** TOGETHER! As one of the first loyal customers, send the damn replacement unit first, and I'll be happy to return the original right after I receive it. I shouldn't be expected to spend $100 more for a faulty phone that you sent in the first place!
I confirm this issue of all HTC 10, auto focus in video mode is disabled., have to touch the screen to focus.
I will send a report to my contact in HTC.
M. Bostan
I have the same problem too! How should I resolve this issue? Please help me
Clean the auto focus and it will work
Hi
I have had an HTC 10 stock phone for about 4 months now and in the last month or so the camera autofocus has stopped working for both photos (very noticeable when wanting distance photos which come out blurry) and video. I think this may be update related, but can't be sure. My phone is currently software version 1.95.401.4 (Android 6.0.1).
Anyway I have accidentally found a temporary workaround. If I press and hold down the volume key to put the phone into 'Alarms only' mode the autofocus works!! This doesn't appear to fix the problem long term, but at least allows the taking of a decent photo when required.
If anyone knows why this should be and can offer a permanent fix I would be grateful.
Anyone having issues with their autofocus? Mine seems completely busted - not sure if it is just a hardware defect or something that has popped up through repeated flashing. Camera was great out of the box, but over the past month, I've had several issues with AF getting a clear lock on something and recently regardless of being on stock OOS (3.1.2, 3.2.4, 3.5.2, etc.) or one of the many roms hosted here my screen jumps back and forth, zooms in and out and fails to get a proper lock. Frustrating as can be - debating switching away from OP3 given the camera has become useless - any recommendations or anyone sharing this issue?
I haven't experienced any focus issues yet, but if the problem is identical regardless of the software driving it, I'd say there is something hardware-related at fault. Are you only using stock camera apps, or have you tried 3rd party camera apps and get the same thing?
Henaway said:
I haven't experienced any focus issues yet, but if the problem is identical regardless of the software driving it, I'd say there is something hardware-related at fault. Are you only using stock camera apps, or have you tried 3rd party camera apps and get the same thing?
Click to expand...
Click to collapse
Same across the board. Tried going back to 3.1.x versions, up to 3.5.2 CB, over to the CM and AOSP-roms in the hopes something would stick but it's terrible all around. Went as far as doing complete wipe and factory reset to potentially clear out any profiles stored on internal memory but still having issues. Took me 4 minutes today to take picture of grocery list for my wife - would not focus on text regardless of how close/far I moved the paper. Have session with 'remote tech support' for OP3 on Wednesday as if that's going to do anything...
Henaway said:
I haven't experienced any focus issues yet, but if the problem is identical regardless of the software driving it, I'd say there is something hardware-related at fault. Are you only using stock camera apps, or have you tried 3rd party camera apps and get the same thing?
Click to expand...
Click to collapse
This pretty much sums it up right here - video not made by me, but after checking company forums and doing quick search for oneplus 3 camera focus this popped up - https://vimeo.com/182588240 - exact problem I'm having.
Hardware Issue...Got my camera replaced from the service centre.I am from India..Had to keep the phone in the service centre for 1 week.
dheerajshetty said:
Hardware Issue...Got my camera replaced from the service centre.I am from India..Had to keep the phone in the service centre for 1 week.
Click to expand...
Click to collapse
Once they identified it as autofocus they didn't try to say it was software, they replaced no problem?
He told that in the beginning.I told him I wiped dalvik cache and stuff.He didn't believe it was a hardware issue,He then formatted the phone....The result was same! He ordered the camera on Thursday...I got the phone on next Saturday The camera has to come all the way from China!
Actually many people are facing this issue..
So.... just go the OS 4.5 and autofocus issue still not fixed..... How come they don't even answer when the issue is reported by so many people...
It occurred suddenly from one day to the next...
I had same issue. Auto focus progressively got worse. Issue was camera OIS.
Replaced the camera myself and back to normal. Cost about £15 for camera and tools and takes about 30 minutes to replace.
i'm not happy with my device anymore thanks to this issue, oneplus don't want to respond because they know that this is a hardware bug, i am not going to buy any other chinese trash in my life again, i miss my iphone ....
Hi, Had the same issue got the camera module replaced from SC. working fine since then.
nishidr14 said:
Hi, Had the same issue got the camera module replaced from SC. working fine since then.
Click to expand...
Click to collapse
how much time did they take to replace the camera module
tdssmarty16 said:
how much time did they take to replace the camera module
Click to expand...
Click to collapse
Hi,
Waited an hour for them to touch my phone and 45 mins to get it replaced and boom good to go
nishidr14 said:
Hi,
Waited an hour for them to touch my phone and 45 mins to get it replaced and boom good to go
Click to expand...
Click to collapse
got mine replaced too today
too a maximum of 1 hour
oneplus service is great
tdssmarty16 said:
got mine replaced too today
too a maximum of 1 hour
oneplus service is great
Click to expand...
Click to collapse
Great enjoy
So...
After trying many things (3rd part apps, hoped for a fix with 4.5.0 or 4.5.1 OS updates but nothing, a hard reset, then a factory reset) I hoped that OP Service center would repair the phone that became unusable due to blurriness.... It was sent to Arvato service team in Czech Republic (I am in Sweden).
And then after a few days I learned about this "no partial repair" policy... They will fix the autofocus (no problem, under warranty) without saying what the issue is because.... my OP3 has a small crack on a corner of the screen and it enough for the Arvato service team to say that the screen needs to be replaced (not under warranty) because they don't do partial repair...
Even if the crack has nothing to do with the issue and repairing the screen is totally irrelevant in the matter, I am forced to pay these 110 EUR to get my phone back with a functional autofocus... (Option 2 is to pay 50 EUR to get it back not repaired and Option 3: Scrap the phone for free :cyclops: )
After doing some quick search I found out that this way of doing is common in the branch.... If they all do it, I guess it's not illegal.... quite unbelievable how the customers are handled... You learn everyday, isn't it?
Hey,
Anyone had or got issues with the rear camera not focusing?
It takes ages to focus and I mean 3+ minutes.
It won't do it when I tap on the screen either.
Using OOS or a custom rom?
I have the same issue also. Apparently it's a known hardware issue Contact OP for RMA
I'm using FreedomOS
i have the same issue OOS latest Beta.
Install the latest OOS stable and if it doesn't work, contact Oneplus and explain the problem. If it's a hardware problem they have to fix it (if you still have warranty).
****, I just noticed my camera has problems to start focusing. The whole picture strangely waves durning focusing. But it will focus after a couple of seconds.
I had this problem, and it nearly drove me to getting a new phone. It followed me through OS updates and many different ROMs. Not much help on the threads here, either.
My problem was that the camera would constantly try to refocus, and would never focus on the foreground...things in the background were clear, but nothing in the foreground. Videos were horrible, constant refocusing and blurring. Didn't work in 3rd party apps like check deposit on my bank app, Snapchat, etc.
I found a YouTube video of a hardware repair that seemed ridiculous, but it actually fixed the issue for me. It's not too hard to do if you don't want to wait for an RMA from OnePlus...but it literally involved sticking a staple between a magnet in the phone and the camera module. If you don't feel comfortable opening your phone up, I wouldn't attempt it, but my camera has been working perfect since I did this redneck fix.
here's a link to the video. Watch it first before trying, and if it seems like it's too much, you may have to do an RMA.
I didn't want to believe it was a hardware issues either, but this honestly did fix it for me.
Good luck!
Has anyone else tried @Redjax workaround. I'm going crazy. My camera focus problems are getting worse.
Also, has anyone of you tried a camera replacement. If so, which one, share the link.
I'm thinking on trying the staple mod first before ordering a replacement.
Vaizen said:
Has anyone else tried @Redjax workaround. I'm going crazy. My camera focus problems are getting worse.
Also, has anyone of you tried a camera replacement. If so, which one, share the link.
I'm thinking on trying the staple mod first before ordering a replacement.
Click to expand...
Click to collapse
This problem drove me crazy. I replaced the camera 2 days ago and now camera focuses perfectly, I did try the staple mod before this but I would sometimes focus, but not all the time.
CoronaDabs said:
This problem drove me crazy. I replaced the camera 2 days ago and now camera focuses perfectly, I did try the staple mod before this but I would sometimes focus, but not all the time.
Click to expand...
Click to collapse
Yeah, I thought so. The staple mod is just a temporary solution. Guess I'll order a replacement. Could you share the one you purchased?
Vaizen said:
Yeah, I thought so. The staple mod is just a temporary solution. Guess I'll order a replacement. Could you share the one you purchased?
Click to expand...
Click to collapse
I got you bud
http://www.ebay.com/itm/172403054111
CoronaDabs said:
I got you bud
http://www.ebay.com/itm/172403054111
Click to expand...
Click to collapse
Thanks mate. Finally got my replacement module and just installed it. Although it took forever to arrive and tearing down the phone wasn't as easy as YouTube makes it look, my camera is perfect again and I'm on love of my OP3 once again :good:
Vaizen said:
Thanks mate. Finally got my replacement module and just installed it. Although it took forever to arrive and tearing down the phone wasn't as easy as YouTube makes it look, my camera is perfect again and I'm on love of my OP3 once again :good:
Click to expand...
Click to collapse
Glad I could help
Got it fixed for free from service center
Jaymie1989 said:
Hey,
Anyone had or got issues with the rear camera not focusing?
It takes ages to focus and I mean 3+ minutes.
It won't do it when I tap on the screen either.
Click to expand...
Click to collapse
I was facing the same issue from couple of months. It started after a system update, don't remember the version tough.
So visited the service center today, the people there already had info about this issue. They replaced the camera module free of cost, even after my phone warranty is over! OnePlus knew the problem and they are fixing it for free.
I got my OP3 serviced at Pune, India.
My OP3 camera auto focus suddenly stopped working back in September, and I couldn't use it since then because was not working.
.
But now, I installed the new pixel's 2 camera apk and suddenly the camera was working again PERFECTLY for a month but, now the autofocus stopped working again! I think it's definitely a software issue, do you know how to fix it again?
I sent an email to op support but because I've dropped it, the phone has some scratches on the corners and they didn't allow me to send the phone for a guarantee repair free and I just forgot about it and deal without using the camera for half a year
By the way I already tried twice to flash the device with the official rom wiping data and cache
Thank you guys!
Reasons of auto focus failure
fer_balboa said:
My OP3 camera auto focus suddenly stopped working back in September, and I couldn't use it since then because was not working.
.
But now, I installed the new pixel's 2 camera apk and suddenly the camera was working again PERFECTLY for a month but, now the autofocus stopped working again! I think it's definitely a software issue, do you know how to fix it again?
I sent an email to op support but because I've dropped it, the phone has some scratches on the corners and they didn't allow me to send the phone for a guarantee repair free and I just forgot about it and deal without using the camera for half a year
By the way I already tried twice to flash the device with the official rom wiping data and cache
Thank you guys!
Click to expand...
Click to collapse
I think the camera zooming motor is damaged. Oneplus 3 users may face some camera problems. There could be several reasons when the autofocus fails: scratched camera lens, camera motor failure, and circuit defect.