This has been an issue since nearly day one. Out of the box; it took extraordinary photos with no problem. I previously had Cinema FV-5 on my Note 3 and it worked flawlessly. I installed it on my AT&T Note 4 and it worked flawlessly - for about a month. Sometimes; I could use the stock camera app and it took decent pictures. Then, both apps act as though there's no such thing as auto-focus. Sometimes; no focus at all. Eventually, after switching between apps, rebooting, or call my voodoo priestess, it will work fine. Sometimes yes; sometimes, no. Ditto issue with the AT&T Code scanner.
Anyone had similar issues? Advice? It's still under warranty, but I hate to have to do a rebuild if there's a quick fix.
Thanks!
I had a similar problem a while back. Mine would auto-focus fine but in the pictures I took, the edges of the pictures would be blurry. There have been known hardware issues with the camera in this phone. I would warranty swap it. But the first thing they will make you try is a factory reset to see if it fixes the problem. I swapped mine less than two weeks after bought it and have had zero issues on the new one. Hope you get it worked out.
I had the same issue. Had to call Samsung service center. They replaced the camera in my phone.
Sorry for the late response and "Thanks". For some reason, I couldn't log on from home this weekend.
I read a few more cases via Google, and one suggested the phone case. So; I took it out Saturday morning, but it made no difference. I went ahead and backed everything up and went through the arduous process of a factory restore. Snake eyes. Guess I'll have to swap it out when I get home. That just sucks.
I'm sure AT&T will try to "upgrade" me to the Note 5, which I don't want. They tried their hardest to get me to do that when I ordered the Note 4. I don't want a phone that I have no SD card to back up to. What they REALLY want is for you to back up to their cloud; which I can't do for security reasons. If the phone were to go tango-uniform; I'd be screwed. What is it that they; et, al. don't get? Not fond of the locked in battery designs, either.
Thanks for your inputs. Gave it a try. Just sucks.
Bad cameras modules were fairly common in earlier stock of this phone. I didn't realize it was still a problem. The Galaxy s7 WILL have sdcard support via the sim tray. So, like any business, I guess they do listen: but only to the bottom line.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
Related
May just be a coincidence, but about 3 days after the OTA to GB, my camera started going fubar. Started with it just not coming up at all, black screen. If I went into apps and cleared all data and then pulled the battery, it would come up for a while. Then I started getting double exposures! Hooked up with a rep, they suggested resetting the phone to factory. I asked if maybe the program or SD card was wacked and was told unlikely. After several days, I finally gave up and sent off for an insurance trade-in. Anyone else having camera issues like this? I've had the phone for about a year.
Yeah, I had a similar issue. Search is down so I can't link to the thread I had started. I'll edit it in when it comes back up.
Basically, when I'd press camera the app would load but it would stay at the black screen...mine never came back. Sprint tech messed with it for over an hour...they ended up replacing the phone.
To me, it sounded like the the shutter wasn't opening...I could always hear a few clicks after opening the camera app, but when I had the black screen issue, no clicks. The OTA was not the culprit in my case even though the timing was a day or two around the OTA release.
My black camera screen thread:
http://forum.xda-developers.com/showthread.php?t=1125440
Hey folks, I've done some searching around and I don't see any similar issue here, so I thought I'd ask around to see if anyone has had any similar experience. My wife has a totally stock, non-rooted AT&T Note 2 and she's having some weird photo issues. Several of the photos that she's taken only partially display in the gallery. Funny thing is, that when they first load, it seems to show the complete for a split second and then part of the image is replaced by some solid color or artifacts. I'm including an attachment here to show an example with a photo of her phone that I took with my Note 2...
Anyone else seen a similar phenomenon? Should I take it to AT&T or send it into Samsung for service, or is there a solution somewhere? For what it's worth...I tried to clear the data and the cache already for the Gallery app, but it made no impact to the situation at all...
mcsenerd said:
Hey folks, I've done some searching around and I don't see any similar issue here, so I thought I'd ask around to see if anyone has had any similar experience. My wife has a totally stock, non-rooted AT&T Note 2 and she's having some weird photo issues. Several of the photos that she's taken only partially display in the gallery. Funny thing is, that when they first load, it seems to show the complete for a split second and then part of the image is replaced by some solid color or artifacts. I'm including an attachment here to show an example with a photo of her phone that I took with my Note 2...
Anyone else seen a similar phenomenon? Should I take it to AT&T or send it into Samsung for service, or is there a solution somewhere? For what it's worth...I tried to clear the data and the cache already for the Gallery app, but it made no impact to the situation at all...
Click to expand...
Click to collapse
That's extremely strange. If I were you I'd just take it to the AT&T store. How long ago did you buy it?
Sent from my SAMSUNG-SGH-I317 using xda premium
No thats not normal take it in to att and get a new one my friend !!!
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
We bought them on launch day for AT&T. We'll head to the store and see what they say! Thanks folks.
I have this problem as well. I'm on Rogers and bought it very close to launch as well. I just came back from a trip and took lots of pics, none of them had the issue. THe ones I had issues were pics from halloween.
I'd be interested to see how this could be resolved (I might flash a custom ROM).
Well, we went to a nearby device support center and they said the Note 2 was too new for them to service the device yet.
Anyway, they directed us to contact AT&T support via phone. It's late tonight, but that's what we plan to do tomorrow.
I've had 3 dealings with at&t customer service and the've all been positive. I trust them over samsung.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Me as well at&t has always treated me correctly !!! Keep us posted
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Do the photos load on the pc? This could be software or hardware related. Weird. Hope you figure it out.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
You know, funny enough, I really haven't tried them on a PC, but she's emailed a few to me and they were still messed up looking at them on my note 2.
Called the AT&T support line today and they just had her factory reset the phone (after asking all the requisite damage questions of course). We'll see if it happens again...
Make sure to back up because you may wipe important files. If it is a software bug then this will work. Odin the stock file if you want to ensure this. It will wipe all. But is a normal procedure and wont increase flash count or anything.
Sent from my GN2 using the xda app.
I have this same problem but only when I have my pics set to save to sd card. Strangely i also had the same problem on my Galaxy S3. Also downloaded pics from internet that are saved to sd card do the same thing. Not sure why.
You know, I started suspecting the SD Card tonight as well. I think I'm going to back up her card and reformat it. Maybe that'll help.
never go to an at and t store for service issues with your phone. They will just piss your time away and frustrate you to no end. They will make you call the friggen warranty department and wait a minimum of two business days to get a refurbished phone or if you are lucky a new phone. If they ship out your phone on Thursday or Friday then you will be waiting until Monday-Tuesday for a new phone. This might not be a big deal for something like a picture problem, but if you had a dead phone you are pretty much f u c k e d.
You might get lucky and be close to one of their warranty centers where an exchange can take place on the spot.
I bought an HTC 10 recently and have had it for about 5 days. I was very happy with it up until today. I went out on a motorcycle ride and the camera no longer wants to focus. It keeps trying and only vibrates and buzzes. It looks like this is a common issue with HTC phones.
The camera worked fine the first half of the trip because I used it without any issues. I noticed the problem after trying to use it again after I got home.
Is this a hardware issue that requires phone replacement?
I'm honestly very disappointed that this happened. I put over 10,000 motorcycle miles on my Motorola last year and never had a single issue. I'm probably just going to return the phone and get something else.
I bought an unlocked version and had to flash the Verizon radios in order to get the phone to work. Will this be a problem if I return the phone? Do I need to flash the stock ROMS and revert back to S-ON?
UPDATE
So I performed a factory reset and tried different camera apps and still had the same issue this morning. I just went to scan the QR code for WhatsApp Web and noticed no issue. I tried the camera and now it works again.
The only thing that I changed today was re-installing Spotify for my drive home. When I originally opened the app it said there was no storage space. I re-installed it and got it working again.
I highly doubt it's related. I'll take the phone out for another test drive on the bike and see if I get the same issue.
So experts,
Currently I am on S7 but I do miss my Note 4.
After Marshmallow update it started lagging, shutting off etc.. all known problems. To fix it I downloaded wake lock app and it worked fine but drained battery a lot.
I tried to flash it through odin etc... (not a technical guy I am, followed instruction from one of the threads on this forum).. took all the files on SD Card and after that phone never turned on.
It does not charge, no LED lights when plugged in, none of the buttons are responsive. I have tried everything like new charger, usb cable, PC, new batteries etc...
1) Do you guys think It's hardware problem?
If No then,
2) Is it possible to fix it and how?
Please note: Phone does not turn on or recognized by PC. If it is just software problem then I am determined to fix it. I may need instruction for even very simple steps.
Thanks in advance to all!
Bump....
Anyone?
Sounds VERY similar to the problems I and others have had with hardware. I sent mine into repair, and for a flat $74 fee, Samsung reported errors with the charging circuit, main board, camera, etc. They replaced darn near everything on that phone, all for $74... Well worth it, in my estimation. Phone still performs better than today's $400 phones... Call samsung and they'll set you up. Had the phone back in under 10 days.
Shanghai.Knight said:
Sounds VERY similar to the problems I and others have had with hardware. I sent mine into repair, and for a flat $74 fee, Samsung reported errors with the charging circuit, main board, camera, etc. They replaced darn near everything on that phone, all for $74... Well worth it, in my estimation. Phone still performs better than today's $400 phones... Call samsung and they'll set you up. Had the phone back in under 10 days.
Click to expand...
Click to collapse
Oh ok. I better do that if it is getting resolved in $74. For some reason I am not able to adjust to Galaxy s7, been on it for 6 months now I guess.
I switched to cricket several months back, and have had relatively few issues until I downloaded an ad blocker. then I started having the freezing rebooting stuttering ect.
I tried to do a factory reset, and It got into a boot loop. Somehow I managed to get it booted properly clearing the cache.
I don't know why But it is almost like I somehow got new features after wiping. With s note, and a popup hitting the home button.
However
the freezing and reboot issues are still occurring. I had none of this till I downloaded the ad blocker.
Its currently on 6.0.1 baseband n910aucs2epk2 kernel 3.10.40-8932341 Build no mmb29m.n910aucs2epk2
can I try reinstalling the update, I haven't had one since switching to cricket. I assume I would have to instal it through sd card.
And When the second poster said to contact samsung for repair. Will they fix it if you aren't the original owner?
And specifically who am I looking to contact within samsung?
thanks
q_werty said:
I switched to cricket several months back, and have had relatively few issues until I downloaded an ad blocker. then I started having the freezing rebooting stuttering ect.
I tried to do a factory reset, and It got into a boot loop. Somehow I managed to get it booted properly clearing the cache.
I don't know why But it is almost like I somehow got new features after wiping. With s note, and a popup hitting the home button.
However
the freezing and reboot issues are still occurring. I had none of this till I downloaded the ad blocker.
Its currently on 6.0.1 baseband n910aucs2epk2 kernel 3.10.40-8932341 Build no mmb29m.n910aucs2epk2
can I try reinstalling the update, I haven't had one since switching to cricket. I assume I would have to instal it through sd card.
And When the second poster said to contact samsung for repair. Will they fix it if you aren't the original owner?
And specifically who am I looking to contact within samsung?
thanks
Click to expand...
Click to collapse
Don't know all the answers but I did contact Samsung. They have walk - in centers, just google it, contact the one which is near to you. You can either ship the phone to them or just walk in. I have not confirmed about the cost of repair yet!
q_werty said:
I switched to cricket several months back, and have had relatively few issues until I downloaded an ad blocker. then I started having the freezing rebooting stuttering ect.
I tried to do a factory reset, and It got into a boot loop. Somehow I managed to get it booted properly clearing the cache.
I don't know why But it is almost like I somehow got new features after wiping. With s note, and a popup hitting the home button.
However
the freezing and reboot issues are still occurring. I had none of this till I downloaded the ad blocker.
Its currently on 6.0.1 baseband n910aucs2epk2 kernel 3.10.40-8932341 Build no mmb29m.n910aucs2epk2
can I try reinstalling the update, I haven't had one since switching to cricket. I assume I would have to instal it through sd card.
And When the second poster said to contact samsung for repair. Will they fix it if you aren't the original owner?
And specifically who am I looking to contact within samsung?
thanks
Click to expand...
Click to collapse
Had word with Samsung repair and they said the max they charge is $199. Anything more than that is beyond economical value so they don't suggest to do it. visitng them this Saturday. Will update.
Shanghai.Knight said:
Sounds VERY similar to the problems I and others have had with hardware. I sent mine into repair, and for a flat $74 fee, Samsung reported errors with the charging circuit, main board, camera, etc. They replaced darn near everything on that phone, all for $74... Well worth it, in my estimation. Phone still performs better than today's $400 phones... Call samsung and they'll set you up. Had the phone back in under 10 days.
Click to expand...
Click to collapse
I visited Samsung walk in center today. In my case they refused to repair it saying that the issue is Motherboard (without even checking, but he seemed vary confident) and the repair cost is more than the price of new phone as of now. I tried to convince him to check at least. Disappointed I am, honestly! but this visit was like final nail in the coffin.
How did you convince them to do it all for just $74?
Call Samsung customer service, they've been great to me.
+1 800-726-7864
Shanghai.Knight said:
Sounds VERY similar to the problems I and others have had with hardware. I sent mine into repair, and for a flat $74 fee, Samsung reported errors with the charging circuit, main board, camera, etc. They replaced darn near everything on that phone, all for $74... Well worth it, in my estimation. Phone still performs better than today's $400 phones... Call samsung and they'll set you up. Had the phone back in under 10 days.
Click to expand...
Click to collapse
Samsung did fix it for $70. Phone looks fresh and new now! Great service. Thanks for your suggestion!!
Now I am confused between s7 and note 4. S7 has good features like finger print (very accurate) and samsung pay (brilliant) which is missing from Note4. But I may still switch to Note 4.
q_werty said:
I switched to cricket several months back, and have had relatively few issues until I downloaded an ad blocker. then I started having the freezing rebooting stuttering ect.
I tried to do a factory reset, and It got into a boot loop. Somehow I managed to get it booted properly clearing the cache.
I don't know why But it is almost like I somehow got new features after wiping. With s note, and a popup hitting the home button.
However
the freezing and reboot issues are still occurring. I had none of this till I downloaded the ad blocker.
Its currently on 6.0.1 baseband n910aucs2epk2 kernel 3.10.40-8932341 Build no mmb29m.n910aucs2epk2
can I try reinstalling the update, I haven't had one since switching to cricket. I assume I would have to instal it through sd card.
And When the second poster said to contact samsung for repair. Will they fix it if you aren't the original owner?
And specifically who am I looking to contact within samsung?
thanks
Click to expand...
Click to collapse
Call Samsung customer care instead of visiting the walk in center.
Does anyone else have their IMEI actually printed on the back of the device? I'm not talking about the sticker than you can peel off, but printed directly under the LG emblem? I've go through several devices a year, and have never seen this before. I'm wondering if I got a bunk device, because I've had all kinds of issues with the phone since I picked it up this past weekend. I got a T-Mobile version through JOD. The issues I've had are bluetooth and wifi connectivity issues. Both go on and off randomly through the day. My bluetooth took awhile to set up in the car, and sometimes it will connect the media, but not the actual phone (if that makes sense). Also, I've been having some crazy lag. Camera takes about 5 seconds to open, and certain apps like YouTube and Google Play Music take about 5-7 seconds to open as well.
Any advice is appreciated.
They all have the Imei printed on them
Not sure what that has to do with any of your issues though
Oh okay. Good to know. I thought I somehow received a test or early release device somehow.
Moostafa29 said:
Does anyone else have their IMEI actually printed on the back of the device? I'm not talking about the sticker than you can peel off, but printed directly under the LG emblem? I've go through several devices a year, and have never seen this before. I'm wondering if I got a bunk device, because I've had all kinds of issues with the phone since I picked it up this past weekend. I got a T-Mobile version through JOD. The issues I've had are bluetooth and wifi connectivity issues. Both go on and off randomly through the day. My bluetooth took awhile to set up in the car, and sometimes it will connect the media, but not the actual phone (if that makes sense). Also, I've been having some crazy lag. Camera takes about 5 seconds to open, and certain apps like YouTube and Google Play Music take about 5-7 seconds to open as well.
Any advice is appreciated.
Click to expand...
Click to collapse
my T-Mobile G7 (via JOD) has the IMEI on the back (printed) but my phone is running great. I've had no issues and quite enjoy it. I jumped from an S9 and couldn't be happier. Not that the S9 is a bad phone, I'm actually just digging this LG phone more which is surprising.
Have you tried to factory reset the phone? if so and it still gives you issues, take it back to T-Mobile as a defective unit and get another one.
co.ag.2005 said:
my T-Mobile G7 (via JOD) has the IMEI on the back (printed) but my phone is running great. I've had no issues and quite enjoy it. I jumped from an S9 and couldn't be happier. Not that the S9 is a bad phone, I'm actually just digging this LG phone more which is surprising.
Have you tried to factory reset the phone? if so and it still gives you issues, take it back to T-Mobile as a defective unit and get another one.
Click to expand...
Click to collapse
I also did a JOD upgrade from the S9 and agree it is a good phone. Just wanted see what to G7 had to offer although I was hesitant after several issues with 2 V30's. So far I'm liking it. Worse case scenario is if it makes me mad, I can always JOD back to the S9 or S9+.
I also couldn't really just the color. I got the Raspberry Rose. And an FYI, the S9 also has the IMEI printed on the back in the same place as the G7, it's just harder to see because of the darker color of those phones.
truckerdewd said:
I also did a JOD upgrade from the S9 and agree it is a good phone. Just wanted see what to G7 had to offer although I was hesitant after several issues with 2 V30's. So far I'm liking it. Worse case scenario is if it makes me mad, I can always JOD back to the S9 or S9+.
I also couldn't really just the color. I got the Raspberry Rose. And an FYI, the S9 also has the IMEI printed on the back in the same place as the G7, it's just harder to see because of the darker color of those phones.
Click to expand...
Click to collapse
yeah, my local store only had the raspberry rose but I wanted silver. So the store manager waived overnight shipping for me and I got it the next day via shipping. Same here, if I decide I don't want it longer than 30 days, I can go back to a S9... but so far I don't see that happening unless something major crops up.
I was coming from a S9+, and it was the 1st Sammy phone I've had that was actually smooth, and had great RAM management. The G7 I got a few days ago was a bit of a let down. I did 2 factory resets hoping it would help, and it didn't. I really want to give this phone a try, so I just went to T-Mobile to swap for another unit. Hoping this one performs better.
Moostafa29 said:
I was coming from a S9+, and it was the 1st Sammy phone I've had that was actually smooth, and had great RAM management. The G7 I got a few days ago was a bit of a let down. I did 2 factory resets hoping it would help, and it didn't. I really want to give this phone a try, so I just went to T-Mobile to swap for another unit. Hoping this one performs better.
Click to expand...
Click to collapse
It should. Mine runs great. Even better than the v30+ I have.
New one is MUUUUUCH better. Feels "right" now.
My camera opens a little slower with AI on, but not with it off. The only issue I've had is the light bleed at the bottom of the screen.
Sent from my LM-G710 using Tapatalk
there are some issues opening apps, especially the LG apps like messaging. this will likely be ironed out in the coming updates, but i have noticed them. this phone tends to act more like a SD835 rather than an SD845.
every manufacturer is rushing to market these days. the past few phones i've tried have all had lots of bugs. my s9+ had so many that i had to return it. give it time. eventually LG has to give us an update, although i'm already frustrated that it's the middle of the month and i'm still on May security patch.
Mine had a sticker.
Dexter145 said:
Mine had a sticker.
Click to expand...
Click to collapse
Yes there is a sticker that can be removed but look lower on the back below the LG logo you will see it printed on the back. It's really small.