Hey,
I just purchased a HTC Desire 820 dual sim about 3 days back, and on clicking pictures with flash on from the primary 13MP camera, an evident greenish tint is noticed.
Is anyone else having the same problem, or should I opt for replacement? Is it a hardware or software problem?
Attaching samples.
Please help ASAP. Thanks!
same problem here with me
I have exactly the same problem, however i requested the new replacement model from the retail online site. It's a software glitch, because playing with the setting like using florescent option it solves, so it is complete software issue, but in a replacement warranty scenario i am asking for the replacement, lets c what happens next..
write2vivek86 said:
I have exactly the same problem, however i requested the new replacement model from the retail online site. It's a software glitch, because playing with the setting like using florescent option it solves, so it is complete software issue, but in a replacement warranty scenario i am asking for the replacement, lets c what happens next..
Click to expand...
Click to collapse
I have opted for a replacement myself, but I doubt that will solve the problem. It is not a small issue, I don't know if I should persist with the device. Will HTC rectify it? Was it there before the software update too?
Urgent!
Guys please test on your own devices and post the results.
Do surely tell us
amankothari30 said:
I have opted for a replacement myself, but I doubt that will solve the problem. It is not a small issue, I don't know if I should persist with the device. Will HTC rectify it? Was it there before the software update too?
Click to expand...
Click to collapse
Dear when getting phone, do first is take picture firing flash and see whether the problem remains, do not update the phone, do it before updating the phone, and do tell us here. My new replacement phone is on the way, whenever i will get it.. i will surely share the experience..
write2vivek86 said:
Dear when getting phone, do first is take picture firing flash and see whether the problem remains, do not update the phone, do it before updating the phone, and do tell us here. My new replacement phone is on the way, whenever i will get it.. i will surely share the experience..
Click to expand...
Click to collapse
Received the replacement unit, issue still exists. It is a problem with the device itself I feel.
Same greenish tint issue
Guys,
This might sound funny to you that i first purchased this device on 25th Jan 2015 and there were no greenish tint issues in that phone but it was automatically rebooting itself when i tried to click pics with the FLASH ON. This didn't happen when I purchased the device, happened at a later stage (after a day). So I went up to HTC and asked for the repair of the device (I knew i'll get the DOA bcoz it was a faulty piece) and I got the DOA after they tested it.
Got the replacement and I'm seeing this issue on my phone. Searched around the forum to find out that I'm not the only one facing this issue.
I first thought that it would be a hardware issue but its not guys, its a software issue. Change the settings to "Flourescent" and the greenish tint disappears, though you'll see a light blue effect on it.
Lets just hope HTC releases an update for this.
iamsidv said:
Guys,
This might sound funny to you that i first purchased this device on 25th Jan 2015 and there were no greenish tint issues in that phone but it was automatically rebooting itself when i tried to click pics with the FLASH ON. This didn't happen when I purchased the device, happened at a later stage (after a day). So I went up to HTC and asked for the repair of the device (I knew i'll get the DOA bcoz it was a faulty piece) and I got the DOA after they tested it.
Got the replacement and I'm seeing this issue on my phone. Searched around the forum to find out that I'm not the only one facing this issue.
I first thought that it would be a hardware issue but its not guys, its a software issue. Change the settings to "Flourescent" and the greenish tint disappears, though you'll see a light blue effect on it.
Lets just hope HTC releases an update for this.
Click to expand...
Click to collapse
Not software, hardware. It was there on my unit even before the software update. It's there only on a specific batch I guess. I returned it. Can't tolerate the faulty piece.
amankothari30 said:
Not software, hardware. It was there on my unit even before the software update. It's there only on a specific batch I guess. I returned it. Can't tolerate the faulty piece.
Click to expand...
Click to collapse
So, is it working fine? What was the color of your phone which had the greenish tint? Mine is grey.
iamsidv said:
So, is it working fine? What was the color of your phone which had the greenish tint? Mine is grey.
Click to expand...
Click to collapse
Mine WAS grey too. I returned it for refund.
amankothari30 said:
Mine WAS grey too. I returned it for refund.
Click to expand...
Click to collapse
Okay, As I suspected that it would be a SOFTWARE ISSUE and NOT a hardware issue was TRUE.
Today I went to the HTC Repair Center and opted for the issue to get fixed. One of its representatives pointed it to be software issue.
They took my phone and FIXED it and now the camera works perfectly fine with FLASH ON.
Hope this helps other guys out there.
:good:
iamsidv said:
Okay, As I suspected that it would be a SOFTWARE ISSUE and NOT a hardware issue was TRUE.
Today I went to the HTC Repair Center and opted for the issue to get fixed. One of its representatives pointed it to be software issue.
They took my phone and FIXED it and now the camera works perfectly fine with FLASH ON.
Hope this helps other guys out there.
:good:
Click to expand...
Click to collapse
Did they give any reason as to why the problem was present? It it working perfectly now, with all problems solved?
What was your device color and batch of purchase? Which service center (city)?
iamsidv said:
So, is it working fine? What was the color of your phone which had the greenish tint? Mine is grey.
Click to expand...
Click to collapse
i had the same green tint problem i ordered an replacement from an online retailer they gave 30 days replacement guaranty now on the new 820 there is no issue with the cameraworks perfectly
jeneel said:
i had the same green tint problem i ordered an replacement from an online retailer they gave 30 days replacement guaranty now on the new 820 there is no issue with the cameraworks perfectly
Click to expand...
Click to collapse
Which online retailer specifically, if you don't mind? Which batch is your replaced device from? Were they able to specify any reason for the same?
amankothari30 said:
Which online retailer specifically, if you don't mind? Which batch is your replaced device from? Were they able to specify any reason for the same?
Click to expand...
Click to collapse
i bought it from flipkart india..........it is definately a hardware issue as i tried different camera app till the issue oersisted...if ur are in the 1st 15 days of your purchase htc will replace it at their service centre
amankothari30 said:
Did they give any reason as to why the problem was present? It it working perfectly now, with all problems solved?
What was your device color and batch of purchase? Which service center (city)?
Click to expand...
Click to collapse
1) They said it was a software issue.
2) Yes its working perfect now with the stock camera app and other camera apps as well.
3) ALL PROBLEMS SOLVED.
4) Grey Color.
5) Batch of purchase? Please explain this..
6) Service center is in new delhi, ansal plaza.
Related
Dear All,
I woke up this morning and found this news clip of the HOX in Hong Kong (it's in Cantonese). The translation as follows:
It is hailed as King of Smartphones for now but with bugs and glitches. It's gone mainstream and HTC is not looking good. So, the report states the bugs as one can see from the clip. It also states HTC will provide free replacement no matter what but at the end the report states HTC has not contacted the vendors for full replacement to the end user.
http://s.nextmedia.com/apple/a.php?i=20120419&sec_id=15335&s=15336&a=16261746
Will you be able to replace your phone due to these defects after your phone has an unlocked bootloader?
HTC
nicholaschum said:
Will you be able to replace your phone due to these defects after your phone has an unlocked bootloader?
Click to expand...
Click to collapse
chum,
You have to ask HTC HK. Do you have the bugs as stated in the video?
I have a yellow spot and the camera glitch ups (not often, just had it happen once during this one week experience)
Do you just go to the HTC HK website and ask them whether they will honor my exchange?
E-mail HTC
nicholaschum said:
I have a yellow spot and the camera glitch ups (not often, just had it happen once during this one week experience)
Do you just go to the HTC HK website and ask them whether they will honor my exchange?
Click to expand...
Click to collapse
chum,
Thanks for your reply. How long had you owned your HOX? You can e-mail HTC HK or give them a call to see what their response to you question will be....
I had it for about a week or two. Yeah sure, I'll give them a call when I get some free time.
i can't see the video without signing up so can u just summarize? or post some pics of it?
1) Yellow Spot Issue
2) Camera Glitch Up Issue (Barcoding?)
Sign up?
wai_lai416 said:
i can't see the video without signing up so can u just summarize? or post some pics of it?
Click to expand...
Click to collapse
Anyone can see the clip. You don't need to sign up.
fcng said:
Anyone can see the clip. You don't need to sign up.
Click to expand...
Click to collapse
hmm interesting lol mine won't load the video.. instead it'll show sign up or register to view the video in chinese -.- but thx for the pic. i have a HOX from hong kong and it's working flawlessly out of the box.. haven't had flickers or any of the bugs some ppl have yet so far.. finger crossed.. i bought the premium set if that makes a different
Okay, I sent my phone off two days ago.
I am yet to receive anything from them but they did say that they will try to reformat the entire system and relock the bootloader if you had those changed.
Anyways, it's in HTC's hands right now, so I'll update you guys as soon as I get my phone back.
Good luck...
nicholaschum said:
Okay, I sent my phone off two days ago.
I am yet to receive anything from them but they did say that they will try to reformat the entire system and relock the bootloader if you had those changed.
Anyways, it's in HTC's hands right now, so I'll update you guys as soon as I get my phone back.
Click to expand...
Click to collapse
Chum,
Hope everything works out with the phone. What bugs did you encounter that you had to take into HTC?
fcng said:
Chum,
Hope everything works out with the phone. What bugs did you encounter that you had to take into HTC?
Click to expand...
Click to collapse
Yeah I hope.
I had both the screen yellow spotting problem AND the camera glitch ups ><
After 2 replacements from Wilson, I have a very much perfect One X, no glitches or defects at all.
Sent from my HTC One X using XDA
That is great...
Albert Poon said:
After 2 replacements from Wilson, I have a very much perfect One X, no glitches or defects at all.
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
Is it a HT23 or HT24?
fcng said:
Is it a HT23 or HT24?
Click to expand...
Click to collapse
SH23
Sent from my HTC One X using XDA
I got a response from HTC HK.
They called me and told me they could replace the screen for me for free.
But if they wanted a refurbished replacement, they will charge me $1800-1900HKD because I unlocked my bootloader. But no biggie....
As the camera issue is probably a software issue, and only happened to me once, I think it shouldn't be an issue, when I get my screen replaced, I'll update it to the latest HTC based ROM. This problem replicates itself with a probability of 1/50.
Good stuff...
nicholaschum said:
I got a response from HTC HK.
They called me and told me they could replace the screen for me for free.
But if they wanted a refurbished replacement, they will charge me $1800-1900HKD because I unlocked my bootloader. But no biggie....
As the camera issue is probably a software issue, and only happened to me once, I think it shouldn't be an issue, when I get my screen replaced, I'll update it to the latest HTC based ROM. This problem replicates itself with a probability of 1/50.
Click to expand...
Click to collapse
Chum,
That is great they will replace the screen. Hope there won't be anymore yellow spots and flickering.
Seems like it is the problem of the screen and not the camera...
Even high quality games have this problem too.
http://www.youtube.com/watch?v=3jZJfTAcq2g
Alright guys, I got a call from HTC Service Center just now.
They fixed my unlocked bootloader HTC One X's screen with a yellow spot for free.
They said they can't update the firmware for me because I unlocked the bootloader, but if I didn't, there should be a new firmware update which addresses the screen flicker/camera flicker issue.
All is good, yellow spot screen replaced and screen flicker solved.
If you have these problems, do what I did and you'll get it fixed
Hello everyone,
I got my Nokia Lumia 900 yesterday and have been very pleased with it except for the purple screen/hue issue which I am expecting to be fixed when the update is pushed by Rogers/Nokia.
Another issue I discovered today is that when running the front facing camera sometimes, I see colored distortion lines (pink, purple, lime). This happens only sometimes and not always.
I read on another thread over at Nokia Discussions that a guy had this problem and got the phone replaced.
Please let me know if you've seen this issue before and if there is anything to be done rather than requesting a replacement.
Thank you all!
xsever said:
Hello everyone,
I got my Nokia Lumia 900 yesterday and have been very pleased with it except for the purple screen/hue issue which I am expecting to be fixed when the update is pushed by Rogers/Nokia.
Another issue I discovered today is that when running the front facing camera sometimes, I see colored distortion lines (pink, purple, lime). This happens only sometimes and not always.
I read on another thread over at Nokia Discussions that a guy had this problem and got the phone replaced.
Please let me know if you've seen this issue before and if there is anything to be done rather than requesting a replacement.
Thank you all!
Click to expand...
Click to collapse
for the purple hue you can change the brightness from AUTO to medium will help for the time being but there is a patch on the way for this...
xsever said:
Hello everyone,
I got my Nokia Lumia 900 yesterday and have been very pleased with it except for the purple screen/hue issue which I am expecting to be fixed when the update is pushed by Rogers/Nokia.
Another issue I discovered today is that when running the front facing camera sometimes, I see colored distortion lines (pink, purple, lime). This happens only sometimes and not always.
I read on another thread over at Nokia Discussions that a guy had this problem and got the phone replaced.
Please let me know if you've seen this issue before and if there is anything to be done rather than requesting a replacement.
Thank you all!
Click to expand...
Click to collapse
i have the same issue as well, only happen on the front camera, thinking of going to the nokia care this week to check on it. attach is 1 of the sample image
darren486 said:
i have the same issue as well, only happen on the front camera, thinking of going to the nokia care this week to check on it. attach is 1 of the sample image
Click to expand...
Click to collapse
That is the problem I have! Mine looks even worse sometimes when the vertical lines appear!
i will be going to the center tomorrow(leaving early from work) to check on the phone, will update here if i have any info
darren486 said:
i will be going to the center tomorrow(leaving early from work) to check on the phone, will update here if i have any info
Click to expand...
Click to collapse
Thanks a lot darren. Please keep me posted.
xsever said:
Thanks a lot darren. Please keep me posted.
Click to expand...
Click to collapse
i've send in to nokia care for service, too bad in Malaysia they don't practice 1 to 1 exchange for mobile devices even if the device is purchase within a week. the service center personal told me that he have not encounter this issue with lumia 900 before, so he is not sure whether is it a HW or SW defect, he says that it will take min 3 working days for him to find out what is the issue, i'll contact them on Wednesday if they did not call me to inform on the status, will keep you posted
darren486 said:
i've send in to nokia care for service, too bad in Malaysia they don't practice 1 to 1 exchange for mobile devices even if the device is purchase within a week. the service center personal told me that he have not encounter this issue with lumia 900 before, so he is not sure whether is it a HW or SW defect, he says that it will take min 3 working days for him to find out what is the issue, i'll contact them on Wednesday if they did not call me to inform on the status, will keep you posted
Click to expand...
Click to collapse
Thanks again darren. Keep us posted.
call to the nokia care for the status, and was inform that it is still under repair... my god, it is taking forever for them to finish the repair
finally i've got back my phone, they change a new unit, seems to be the old unit is a faulty unit
darren486 said:
finally i've got back my phone, they change a new unit, seems to be the old unit is a faulty unit
Click to expand...
Click to collapse
Glad to hear you got it sorted out.
The problem disappeared from my camera on its own. If it happens again, I will take it up to support.
Thanks for sharing your experience.
xsever said:
Glad to hear you got it sorted out.
The problem disappeared from my camera on its own. If it happens again, I will take it up to support.
Thanks for sharing your experience.
Click to expand...
Click to collapse
good to hear that as well
It showed up... I've got this phone just one week and i can't replace it because I don't live in USA.. is there any way to fix it,? will any "pixel fix app" works on this amoled screen?
edit: i read about it and there is no way to fix it I'll try to return this phone, soo bad samsung..
timon12 said:
It showed up... I've got this phone just one week and i can't replace it because I don't live in USA.. is there any way to fix it,? will any "pixel fix app" works on this amoled screen?
edit: i read about it and there is no way to fix it I'll try to return this phone, soo bad samsung..
Click to expand...
Click to collapse
I played this "game" a few weeks ago. I also live outside the US, so I had to send it back for repair,due to a speaker problem (the speaker was 'crackling') and no firm in europe could fix it.. They were the worst weeks of my summer,it took almost 2 months to get my phone back,but I dont have any issues with the phone since then. Hope youll have more luck, 2 months were really too much.
soadzoor said:
I played this "game" a few weeks ago. I also live outside the US, so I had to send it back for repair,due to a speaker problem (the speaker was 'crackling') and no firm in europe could fix it.. They were the worst weeks of my summer,it took almost 2 months to get my phone back,but I dont have any issues with the phone since then. Hope youll have more luck, 2 months were really too much.
Click to expand...
Click to collapse
I'm seeing something similar but It's not always there, only shows up occasionally when the screen goes off and I wake it, started happening using liteROM
It's not a "stuck pixel". AMOLEDs can have dead pixels at worst (and it's MUCH rarer than in LCDs and usually it's only one color that doesn't respond). There's some deeper issue. Take a screenshot and see if it shows up there -- that'll tell us if it's in software or hardware.
roothorick said:
It's not a "stuck pixel". AMOLEDs can have dead pixels at worst (and it's MUCH rarer than in LCDs and usually it's only one color that doesn't respond). There's some deeper issue. Take a screenshot and see if it shows up there -- that'll tell us if it's in software or hardware.
Click to expand...
Click to collapse
If I have two bright green pixels, which are on all the time on the sa screen of my tab 7.7, what is this called then?
Hi Guys,
I have recently cracked my HTC WFS touch screen and got it replaced from a local retailer. After replacing , the screen's top most part is not responding properly. I mean, If i try to power on the WI-Fi using the notification drawer , it is selecting something else (may be a message that is kept unread in the notification drawer). The guy who repaired it told me that it is not a hardware issue but a software issue. He told me that recalibrating will fix this. For this purpose, I have flashed a ROM (Wild child 3 - thinking this is almost same as the stock ROM) and still i have that issue. Please help me on how can i recalibrate the display and thus solve the issue mentioned above.
Thanks
I have seen this thread and sadly nobody answered it. Hence adding a new thread with more info.
Send it back, it's definitely a hardware issue.
http://forum.xda-developers.com/showthread.php?t=1436314
Check this tutorial out. Worth a try. It sorted my touchscreen problem.
gort2000 said:
http://forum.xda-developers.com/showthread.php?t=1436314
Check this tutorial out. Worth a try. It sorted my touchscreen problem.
Click to expand...
Click to collapse
OP got his phone back from a reseller that won't do complete work.
Solution is to send it back to reseller.
omnomnomkimiiee said:
OP got his phone back from a reseller that won't do complete work.
Solution is to send it back to reseller.
Click to expand...
Click to collapse
Thanks a lot for the response guys
Hi @omnomnomkimiiee, The seller himself told me that this ain't a hardware problem and I have to calibrate this again for this to work . But i don't think that this is a calibration issue, since all other parts of the touch screen is working fine. Only a particular part is not working. So, i guess this could be a hardware issue. Please correct me if I am wrong and Thanks a lot for the response friends
rishr4 said:
Thanks a lot for the response guys
Hi @omnomnomkimiiee, The seller himself told me that this ain't a hardware problem and I have to calibrate this again for this to work . But i don't think that this is a calibration issue, since all other parts of the touch screen is working fine. Only a particular part is not working. So, i guess this could be a hardware issue. Please correct me if I am wrong and Thanks a lot for the response friends
Click to expand...
Click to collapse
You should most definitely have him take it back. You trusted him with it to replace a broken screen, and he returned it with a broken digitizer.
hey guys ...
see the vid and please tell me if its a software fault, i can get cleaned with an fresh software, or is it an hardware fault?
Just got it today
thx mates
really hard to see what your problem is. You camera is auto-adjusting to the change in light. I assume the greenish coloring at around 10sec is what you mean? Never happened on mine. If you do a reset or a complete fresh retail rom flash and it still shows up I would believe it's a hardware problem. Return to buyer or Retail store.
PS: I lived in Leoben for about 2.5 years .
derausgewanderte said:
really hard to see what your problem is. You camera is auto-adjusting to the change in light. I assume the greenish coloring at around 10sec is what you mean? Never happened on mine. If you do a reset or a complete fresh retail rom flash and it still shows up I would believe it's a hardware problem. Return to buyer or Retail store.
PS: I lived in Leoben for about 2.5 years .
Click to expand...
Click to collapse
Yeah, i tried yesterday few things, like Custom Rom, 2.0 Preview and also back to clean stock ...
have the disay issue also in recovery, so seems to be a Hardware fault! Requested already a new one!
Have no luck with this watch :laugh: the first parcel got stolen from one of my neigbbours and the second one has now this fault!
Hopefully the next one is ok!
I was for business in leoben few weeks ago ? ...
Sent from my OnePlus3 using XDA Labs