Hi guys,
Been trying all week to get this phone fixed. Unbelievable.
Anyway here's a little backstory:
I was at a concert, took a few screenshots nothing weird, on the way home the phone gave me a message the OS was corrupt (or something?). and that it stopped itself from booting to prevent damage.
Turned the phone off and put it on the charger where it started bootlooping (untill the google logo, then start over). I got it to turn off eventually. And it never turned on again.
It does absolutely nothing. If I plug it into my PC it says it's a "qualcomm HS-USB QDLoader 9008".
So what does a normal person do when this happens? Right you take it back to the store where you bought it. They told me I probably installed another OS on there (afaik). Which I have not. The phone is like three months old and they tell me it's not going to get covered lol :/.
So here I am, hoping for you guys to help me out..
At least the concert was absolutely amazing. I'm quite upset about the phone though
Edit: oops might be a good idea to tell you guys what i've been trying. I've been trying to follow the "Unbrick Qualcomm mobiles with Step-by-step guide." guide (first one to pop up on google)
It works, untill I have to do something with the QFIL, It keeps telling me it was "unable to download flash programmer using sahara protocol". I'm not bad with computers but this is beyond me. I do see a lot of people having the same problem but nowhere a solution to be found.
thiswealth said:
Hi guys,
Been trying all week to get this phone fixed. Unbelievable.
Anyway here's a little backstory:
I was at a concert, took a few screenshots nothing weird, on the way home the phone gave me a message the OS was corrupt (or something?). and that it stopped itself from booting to prevent damage.
Turned the phone off and put it on the charger where it started bootlooping (untill the google logo, then start over). I got it to turn off eventually. And it never turned on again.
It does absolutely nothing. If I plug it into my PC it says it's a "qualcomm HS-USB QDLoader 9008".
So what does a normal person do when this happens? Right you take it back to the store where you bought it. They told me I probably installed another OS on there (afaik). Which I have not. The phone is like three months old and they tell me it's not going to get covered lol :/.
So here I am, hoping for you guys to help me out..
At least the concert was absolutely amazing. I'm quite upset about the phone though
Edit: oops might be a good idea to tell you guys what i've been trying. I've been trying to follow the "Unbrick Qualcomm mobiles with Step-by-step guide." guide (first one to pop up on google)
It works, untill I have to do something with the QFIL, It keeps telling me it was "unable to download flash programmer using sahara protocol". I'm not bad with computers but this is beyond me. I do see a lot of people having the same problem but nowhere a solution to be found.
Click to expand...
Click to collapse
I sincerely hope this is not a hard-brick. To confirm, could you try and boot into the bootloader mode?
@thiswealth
Try this with your Sim card removed...
http://forum.xda-developers.com/showthread.php?t=3251740
Sent from my SM-G930V using Tapatalk
DJBhardwaj said:
I sincerely hope this is not a hard-brick. To confirm, could you try and boot into the bootloader mode?
Click to expand...
Click to collapse
Sure, how do I do that? If there is supposed to come something up on the phone it's a no-go. Phone screen doesn't go on
PiousInquisitor said:
@thiswealth
Try this with your Sim card removed...
http://forum.xda-developers.com/showthread.php?t=3251740
Sent from my SM-G930V using Tapatalk
Click to expand...
Click to collapse
Tried that before, LG-up doesn't recognize the phone (or anything for that matter)
thiswealth said:
Tried that before, LG-up doesn't recognize the phone (or anything for that matter)
Click to expand...
Click to collapse
The only way you are going to resurrect your phone is with that tool. What you need to do is find the cable/USB port/driver combination that works. If you're not willing to do that, you might as well trash the phone now.
Sent from my SM-G930V using Tapatalk
thiswealth said:
I was at a concert, took a few screenshots nothing weird, on the way home the phone gave me a message the OS was corrupt (or something?). and that it stopped itself from booting to prevent damage.
Turned the phone off and put it on the charger where it started bootlooping (untill the google logo, then start over). I got it to turn off eventually. And it never turned on again.
It does absolutely nothing. If I plug it into my PC it says it's a "qualcomm HS-USB QDLoader 9008".
Click to expand...
Click to collapse
Given your description of the OS corrupt message it sounds like it was something new to you, so that probably means you've had everything stock and didn't have unlocked bootloader.
If that is all the case, then if you are seeing a corrupt message, it is likely your EMMC memory (used to store bootloader, kernel, android system, etc) went bad and progressively got worse until even the bootloader couldn't be loaded.
Sometimes with EMMC and small areas of failure, you can keep erasing and formatting and it will lock out the bad areas by itself but it sounds like your failure is more drastic, especially if you are just running stock and didn't unlock the bootloader.
I would probably pursue a parallel track of trying to get warranty support from LG. I think the warranty is 1year.
I would leave out the part about the OS being corrupt, because it isn't really relevant and will just make them think you had a bad flash of custom ROM when in reality, if the EMMC started failing, you'd get the exact same message.
With the old phones, they never did integrity checks, so even if there was some minor EMMC failiure, if that area wasn't critical to your phone working, the OS would just give an error in some log file and keep working. Now that they verify integrity, even one byte failure in an area of the system or vendor images being loaded will result in the corruption message.
Basically tell them you woke up in the morning and the phone was black and wouldn't start up, which is basically what happened. You just happen to have enough knowledge to try and diagnose the problem and resolve it yourself, which again has nothing to do with why or how the problem happened all on its own in the first place.
sfhub said:
Given your description of the OS corrupt message it sounds like it was something new to you, so that probably means you've had everything stock and didn't have unlocked bootloader.
If that is all the case, then if you are seeing a corrupt message, it is likely your EMMC memory (used to store bootloader, kernel, android system, etc) went bad and progressively got worse until even the bootloader couldn't be loaded.
Sometimes with EMMC and small areas of failure, you can keep erasing and formatting and it will lock out the bad areas by itself but it sounds like your failure is more drastic, especially if you are just running stock and didn't unlock the bootloader.
I would probably pursue a parallel track of trying to get warranty support from LG. I think the warranty is 1year.
I would leave out the part about the OS being corrupt, because it isn't really relevant and will just make them think you had a bad flash of custom ROM when in reality, if the EMMC started failing, you'd get the exact same message.
With the old phones, they never did integrity checks, so even if there was some minor EMMC failiure, if that area wasn't critical to your phone working, the OS would just give an error in some log file and keep working. Now that they verify integrity, even one byte failure in an area of the system or vendor images being loaded will result in the corruption message.
Basically tell them you woke up in the morning and the phone was black and wouldn't start up, which is basically what happened. You just happen to have enough knowledge to try and diagnose the problem and resolve it yourself, which again has nothing to do with why or how the problem happened all on its own in the first place.
Click to expand...
Click to collapse
If that's the case there really isn't anything I can do myself? I guess if that's the case I can try and contact LG. I would like to solve it myself but I'm not going against people that have more experience with this that tell me not to
thiswealth said:
If that's the case there really isn't anything I can do myself? I guess if that's the case I can try and contact LG. I would like to solve it myself but I'm not going against people that have more experience with this that tell me not to
Click to expand...
Click to collapse
I don't want to discourage you because experimenting is how we learn and who knows, maybe you can fix it.
However usually that is when we actively do some wrong flashing and want to recover. Most of the time it is because someone flashed the bootloader for the wrong phone.
In your case it just happened out of the blue, which most likely points to hardware EMMC failure.
If it were me, I would secure some method to replace the phone. Depending on how that turns out it might influence how aggressive you go when investigating fixes.
sfhub said:
I don't want to discourage you because experimenting is how we learn and who knows, maybe you can fix it.
However usually that is when we actively do some wrong flashing and want to recover. Most of the time it is because someone flashed the bootloader for the wrong phone.
In your case it just happened out of the blue, which most likely points to hardware EMMC failure.
If it were me, I would secure some method to replace the phone. Depending on how that turns out it might influence how aggressive you go when investigating fixes.
Click to expand...
Click to collapse
Sounds to me like i should follow your advice. Thanks a lot for going out of your way to help me!
thiswealth said:
Sounds to me like i should follow your advice. Thanks a lot for going out of your way to help me!
Click to expand...
Click to collapse
Send it to LG if you can. I had the exact same problem and they fixed my Nexus 5x in 2 weeks, couldn't find another option :/
Related
Phone: EXCA200 (as read on the back) AZERTY keyboard. ActiveSync says is a HTC-S620
Story: My best friend bought this phone in France and some guy tried to be nice and apparently tried to install some games on it. He broke it. She came to me after and said, "if you fix it you can keep it-- but i don't think you can". ( She was using the phone in the US with a US carrier at that time i think it was Cingular)
When I turn on the phone and after the HTC and WinMobile screens the sim error screen appears (the phone has no sim) and 999999 as if the "9" key is stuck. After that, the phone just goes crazy with alarms and if I'm lucky and get over that just 9999999999999 endlessly. I thought at first that it was water damage so i took it apart and found no evidence of water whatsoever.
I found the HTCwiki and tried the hard reset technique (pressing power button while pressing the two open keys) and after 50+ tries i gave up. No luck.
I found a couple good threads that describe how to reflash the phone with RUU_Excalibur_SPL-1.11_UpgradeOnly.exe" and RUU_Excalibur_HTC_GER_1.11.407.2_4.1.13.28_02.63.90_Ship.exe
I get "ERROR 294" INVALID VENDOR ID
Please!! Help!! My experience with smart phones is 2 days with a broken one.
I live in Mexico and smart phones are still something you only see on TV. No one to ask, nowhere to go.
Sincerely,
Salvador333
Where is everyone?
Nobody has any advice?
Nothing?
Do i have to unlock the phone? Can you use a locked phone in France and then in the US without unlocking it?
Should I pay 38 dlls?
salvador333.
Please try one of the two methods explained in the brief post below:
http://mike.temporale.com/archive/2007/01/23/236.aspx
monakh said:
Please try one of the two methods explained in the brief post below:
http://mike.temporale.com/archive/2007/01/23/236.aspx
Click to expand...
Click to collapse
Mr monakh:
Ive tried the reset sequence many times before starting a new thread. Ive spent many hours just doing that in all the imaginable different timings. All I get is the HTC screen first and the Windows mobile screen second, after that, without a SIM, a screen telling me i have no sim and in the cursor just 99999 and after many alarms it crashes; with a sim, it will boot and 9999999... and the the screen locks and its impossible to press "unlock *"
This is the reason I'm asking for help. The only thing I can imagine is to re-flash the phone. I tried to re-flash it, but apparently i have to pay to get my phone unlocked before being able to re-flash. Is this true?
I really appreciate your help. Thank You.
Salvador.
I also want to add that i know its not a hardware problem, I disconnected the keyboard from the motherboard and the 99999 still there.
Is it possible that the hard reset sequence described above doesn't work? --(both soft keys work)
Is there a way to remap the 9 key into a harmless key, so i can hard reset the phone trough software?
(the phone syncs normally to my computer)
Thanks.
The hard reset sequence should work. I don't know of any reason, short of hardware failure, why it wouldn't.
I think you can try re-flashing the ROM, if you like, but it really is more likely to be a hardware problem than a ROM issue. It doesn't necessarily have to do with the keyboard (you actually disconnected the keyboard?!) but you can still can get the '9' for other reasons.
You don't need to get the phone CID unlocked to get a different ROM, but you do have to play around a bit to get it done. I am sorry, I can't offer more step by step help but it might be beneficial for you if you read through the following two threads:
http://forum.xda-developers.com/showthread.php?t=287316
http://forum.xda-developers.com/showthread.php?t=288230
http://forum.xda-developers.com/showthread.php?t=282199
monakh said:
The hard reset sequence should work. I don't know of any reason, short of hardware failure, why it wouldn't.
I think you can try re-flashing the ROM, if you like, but it really is more likely to be a hardware problem than a ROM issue. It doesn't necessarily have to do with the keyboard (you actually disconnected the keyboard?!) but you can still can get the '9' for other reasons.
You don't need to get the phone CID unlocked to get a different ROM, but you do have to play around a bit to get it done. I am sorry, I can't offer more step by step help but it might be beneficial for you if you read through the following two threads:
Click to expand...
Click to collapse
I thought it was water damage at first, but when i took it apart, i couldn't find anything to indicate there was any liquid in there. I thought maybe the keyboard was the problem and, yes, i did disconnect it from the motherboard (its actually really easy) and the same 9999. What other hardware reasons could make the "9" problem? I cant find any reason to believe its hardware. I boots kind of normally, it goes into manual bootloader no problem, it syncs with my computer etc. It just wont go into the hard reset mode! WEIRD.
I read the threads and the only clue i found to re-flash was to downgrade the bootloader by getting the phone in manual bootload (camera button and connecting USB) and run the .exe. I did, and INVALID VENDOR ID. Is anything i missed in the threads to be able to re-flash?
I truly appreciate your comments.
Salvador.
Try Reseting the CID.. 111111. I suppose that will work.
tejasphatak said:
Try Reseting the CID.. 111111. I suppose that will work.
Click to expand...
Click to collapse
tejasphatak:
CID, 111111, google.
Im on it.
Thanks!
dude why not replace it its under warranty man stop making an issue of this do your hoemwork read just like everyone else !!
I did it!
I tried the cid 111111 bla bla, and it was jut to much effort for a phone so i just went to imei-check and unlock everything. Damn! 40dlls, many Mexican pesos. So i installed the German version ROM and the F... 99999999 was still there!!!! I wanted to kill myself, monakh you were right. I opened the phone for like the 20th time and i knew it was hardware... and there it was, lead rust in the keyboard connector. I took a tooth brush, some alcohol and i brushed. Voilà! no more "9" I could have saved money time and effort if i just had looked close enough.
I'm happy i got into this, i love to learn new tricks.
You guys were really helpful, and a bit shady, i have to say.
Thank you.
Salvador.
. I think i am smart dumb!!.. <<-"Try Reseting the CID" haha.
This happens when you have too much of knowledge...!! truely education spoiled me!!
Glad it worked out for you and I am sorry you had to pay $40 but hopefully it will pay off for you in the long run.
leoiden, if you note, he is in Mexico and has no reasonable means to exchange the phone under warranty. It was acquired in France. Please pay more attention to the original post before prancing down someone's throat. Thanks.
My Captivate Glide's screen does this whenever I turn it on:
I didn't drop it or get it wet, it just started doing this randomly.
I live in the UK and ordered the phone unlocked over eBay so I can't take it into an AT&T store, sadly.
Do you guys know if there's anything I could do myself or anything someone more experienced in repairing mobile phones could do to fix the screen?
This is bearing in mind that not many people over here have seen one of these phones though.
Any help would be massively appreciated. Thanks guys.
you was using still GB right? just flash ics via odin, with one click or with a tar file
This is UCLH2 without one click
http://androidromupdate.com/2012/09/...ota-stock-rom/
And here is the latest version with bug fixes (like keyboard light)
http://androidromupdate.com/2012/11/...ptivate-glide/
and there is for one click
http://www.androidauthority.com/captivate-glide-sgh-i927-att-android-4-0-4-ics-uclg9-leak-110365/
i think that only one click wipe your internal storage. but is the bes (in my opinion). try it, dont have anything to lose
No, I already updated it to ICS. Should I reinstall it? Will that fix the screen? How will I manage to do it with the screen all messed up?
if you can put in download mode, then you can. Its weird because i only see that problem with GB. Put in download mode and then reinstall
I just tried putting it into download mode but I get the exact same thing.
Thats weird, the problem is weird because it never happen to me in download mode, maybe you can try it without battery, or let the phone without battery a couple of hours, etc.
Dont Know what you cand o, because if you cant enter in download mode, you will be no able to flash ICS
Hrm... that purple splotch in the bottom left of the screen doesn't look so good... Almost appears as if it had been dropped on that corner at some point in the phone's history. I am tempted to say that is a hardware issue, though. Reminds me of when the flex cable for my laptop's display started shorting out many years ago. Might be repairable, but, might be a costly repair depending on what all needs to be replaced. I can't imagine replacing the software on it will do much, though, sorry to say. You could give it a shot, you can verify if your phone made it into download mode without the display by loading up odin and seeing if it detects under that, and then running the one click install (or any other since you'd have odin running anyway) but I wouldn't expect much.
If you're not getting the Samsung/Rogers logo screen, you're done. Either the screen is physically damaged, or the bootloader is corrupt. There's no saving that one, sadly.
yes, try what Artemis-kun say. put in download mode and connect, and see if odin detected. Or maybe just turn on the phone and wait a little, then try to call to your phone, if the phone ring or appears to be on, then is a hardware problem.
But try what Artemis-kun, maybe you have luck
PD: now i see better the image and it seems little different from what it happens to me. if you turn on, inmediatly happen that? or screen banish slowly?
AW: [Q] Screen's gone fuzzy and weird - need help please
There should be a cable, connecting the hardware to the display. Maybe it loosened, you should check out the video of a guy tearing his glide apart, hopefully youll find something to repair there.
Sent from my SAMSUNG-SGH-I927 using xda app-developers app
Hey guys, you'll be glad to hear I finally fixed my Glide by installing a new screen assembly from Repairs Universe.
Hi Guys,
i am really confused and a little bit angry. The Following happened to me today:
My Phone (Unrooted, Locked BL) was behaving weird this morning.
It just randomly crashed and wouldn't boot up.
Eventually i got it to boot once or twice, but still it crashed, shut down and Bootloop.
A Reqular Factory Reset did nothing. now i'm trying to install the Regular KDZ-File for the H815, but things are just not working as expected.
Has anyone else had this problem before?
Is it normal that the LG Flash Tool is on 1% for over 5 Minutes and nothing changes on the Phone screen?
I want to know what has broken my phone so bad, cause this time, I just used it the way it was supposed to be used, no hard drops, no rooting, no changing of software in any means.
First LG Phone and it broke with no warning and no explenation. I'm a little disappointed right now.
Greetz
Esok
Same
The same happened to mine. Are you able to get to download mode by powering off your phone and plugging it into your computer? Im able to flash stock ROMs but nothing helps. The phone reboots by itself at random times and makes it into the operating system a few times but is never usable.
martinsavvy said:
The same happened to mine. Are you able to get to download mode by powering off your phone and plugging it into your computer? Im able to flash stock ROMs but nothing helps. The phone reboots by itself at random times and makes it into the operating system a few times but is never usable.
Click to expand...
Click to collapse
Hey,
yes i can get into download mode.
I am able to flash files, but the phone wont boot up anymore.
I just want to save my data, but i guess i wont be able to do so.
So i have to get to the store and get a new g4
Luckily i made a backup of my two weeks ago, so not much will be lost.
I also send an email to the LG customer Service, will post their reply here too.
I am really disappointed by LG at this point, i usually had motorola phones and they didn't have random errors like this one.
I switched to LG, cause G4 sounded awesome, but this error is making me sad.
I am really thinking that i won't buy another LG Product, which is making me sad too, cause usually most things made by them are great.
Greetz Esok
//==============First Request by me:======================
Hello dear LG-Service Team,
i just bought the premium product LG-G4.
Since some days, the Phone is beginning to hang and reboot, resulting in a bootloop.
Sometimes the phone boots, than optimizing Android for about 30 minutes (100+ Apps installed). After this happened, i kann use it again, but not fully.
To shortcut eventual questions:
The Phone is in factory State, no Custom Rom installed. The bootloader is locked and the Phone has not been rooted.
The mistake seems to come from your firmware.
I am really disappointed, because i paid a lot of money and no have a product which is barely usable.
I switched to LG because of the G4 and i don't want to regret this decision.
Kind regards
<<Esok>>
//=========================Reply======================
Dear Mr. <<Esok>>
thanks for Contacting LG-Electronics Germany
We regret the problems you have with your smartphone.
Probably the reason is a Update-Error in the Google Play Services.
To check this, start your device and activate ariplane mode.
in Settings ->Apps->All-> Google Play Services coose Uninstall Updates.
Afterwards turn airplane mode off.
Android will update the Google Play Services with a working Version.
If this is not working and your Phone is in Warranty, you got the possibility to send in the Phone, for a free Hard- and Software Check-up.
To trigger this process, please send us the following data via Email:
Phone Number, name, Adress, Buy date, Imei-Number, Serial Number, Modell, Color and a detailled Description of the Error.
After getting your data, we will send you an reply formular via email, with which you can send in the phone for free.
Please print the Coupon and go to you next mail station.
Please pack the device secure and put the Battery, a copy of the bill and a description of the error in the package too.
You can also bring the Phone to the retailer.
The average time for a repair is 5 Days.
You can also call us on 01806115411 to get contact and boost the process.
I hope i answered all your quetions.
kind regards
<<Lg-Customer Service>>
//===================================================================
Email and response, translated by me, so there might be some mistakes...
I don't like the response, it feels like not being taken seriously.
Well, nevertheless, i will go to the retailer and will see what happens.
I will keep you updated.
What do you think of this response?
Greetz Esok
That response is terrible lol. I called in and they said they do not support my phone because it is an international version. So there was nothing they could do for me.
I have a similiar issue, but mine was due to a OTA update, and I didn't know about the download mode until now.
Thanks.
Any tips when I can get into the download mode? I just wanna recover my personal data (images, and texts)? Flashing STOCK image would preserve the personal data right?
While your phone is off, plug it into your computer while holding volume up. If you are using LG flash tool to flash a .KDZ firmware file, you will come across an option that says Normal flash or CSE Flash. Normal flash will not wipe data, while CSE Flash will. I have flashed stock images and it didn't work. Hopefully it works for you though.
martinsavvy said:
That response is terrible lol. I called in and they said they do not support my phone because it is an international version. So there was nothing they could do for me.
Click to expand...
Click to collapse
+1 I'm in same boat and exact same issue with my H815. I love the device but this is unacceptable.
I'm having the same problem, it just happened to me all of a sudden and now I can't even get to the boot animation. I've been able to get into recovery 2 or 3 times but usually it just restarts before it even gets there. I recently updated to the newest xposed framework (though I've restarted just fine a few times after I installed it), did anyone else here do the same?
When I get home from work I'm going to keep attempting to fix it, I've flashed my current TOT but it failed after rebooting. I don't know if I'm having the same problem as everyone else but I'll update if I can find a solution.
same issue here on the at&t 810. Starting about 3 days ago I started getting random reboots + bootloops. Sometimes it would boot to the LG logo and stick, sometimes to the AT&T logo and stick, sometimes to the OS and freeze after the lock screen appeared. I can get into the OS and use it for awhile, then it will restart and it all begins again. 2 factory resets so far and no dice. I am rooted on 10e but have a warranty device on the way which undoubtedly will be on a higher firmware and will likely miss out on the potential coming bootloader unlock. At this point I am probably going to sell on craigslist and get a 6p. The phone is great when it works and I love the size, the looks, and the screen, but the lag and these reboots are unacceptable.
Just a short update by me:
I gave it to the retailer, they said it would take about 10 Days.
I hope this stuff won't happen again or this was the last time i am buying a LG Product.
I think i would have been better off by sending it directly to LG but nevertheless, maybe giving it to the retailer will make my warranty stay longer
I will keep you updated, including firmware Version the phone has after sending it in and so on.
All of the sudden my phone today just froze leaving me with a black background and no animations, the phone is very hot if I try to use it on that moment. Even when I reboot the phone stays very very slow and says system it's no responding.
What can I do? Even when a Reboot it some times works normal then suddenly does it again.
atrix_noob said:
All of the sudden my phone today just froze leaving me with a black background and no animations, the phone is very hot if I try to use it on that moment. Even when I reboot the phone stays very very slow and says system it's no responding.
What can I do? Even when a Reboot it some times works normal then suddenly does it again.
Click to expand...
Click to collapse
Sounds like a heat problem in your case.
What happens if you pull out the battery, wait 10 minutes to let the phone get cold and than reboot?
Well, no luck on my end. I could only even get into recovery one out of every 50 times or so that I tried, and when I managed to I wasn't able to sideload any system software because it wouldn't initialize the driver (my computer recognized the phone just fine, except the ADB portion). Clearing the data did nothing either. Luckily I'm on Sprint and the phone's being recalled anyway, so I just walked in and they swapped it no questions asked. At least after flashing a TOT and clearing the data they shouldn't have an easy way to tell I was rooted or anything.
esok44 said:
Sounds like a heat problem in your case.
What happens if you pull out the battery, wait 10 minutes to let the phone get cold and than reboot?
Click to expand...
Click to collapse
Thanks for replying, I completely restored phone today and was a success. No more black background.
same random rebooting issue here as well. and I just bought this phone brand new from a 3rd party :/
Update: I seem to have gotten past the problems after updating to 10n. Now running stock debloated 10n rom with no reboot issues (so far)
Update 2: Had 1 - 2 cycle bootloop on 10n
esok44 said:
Just a short update by me:
I gave it to the retailer, they said it would take about 10 Days.
I hope this stuff won't happen again or this was the last time i am buying a LG Product.
I think i would have been better off by sending it directly to LG but nevertheless, maybe giving it to the retailer will make my warranty stay longer
I will keep you updated, including firmware Version the phone has after sending it in and so on.
Click to expand...
Click to collapse
I don't see how you giving your phone to your retailer will extend your warranty. That makes absolutely no sense, since your warranty begins from your date of purchase.
My phone also ended up with the bootloop and having to exchange with a new unit. I'm on the TMO Variant H811.
Sfkn2 said:
I don't see how you giving your phone to your retailer will extend your warranty. That makes absolutely no sense, since your warranty begins from your date of purchase.
My phone also ended up with the bootloop and having to exchange with a new unit. I'm on the TMO Variant H811.
Click to expand...
Click to collapse
Actually German Law is a little bit different.
Regular warranty is not what i meant in my post, i meant the "Gewährleistung" its an additional kind of warranty given out by the retailer.
There are some cases in which this "Gewährleistung", which usually lasts for about 2 Years is made longer. Mostly this happens when the retailer would have to send in a product for the third time, they basically give out a new one, which will be treated like a NEW device. So new Warranty, new "Gewährleistung".
I hope this somehow made sense
Today i got my phone back.
They repaired it.
Everything is like it was before, so i am pretty sure they didn't change it.
Firmware Version is 10d.
The Phone is working so far.
Will keep you updated if anything changes.
Greetz Esok
same issues unlocked ... rooted ... android 6.0 hard reset doesnt work ... kdz method stay at 5% and nothing happend .. etc etc
So i have had my zenfone for awhile now. i unlocked the bootloader and was able to root it with a temp CWM. it was going fine for a long time.
Then one day my phone started to act up. wouldn't read texts right, false notifications, and app crashing. i thought maybe i had a virus so i ran a cleaning app (Clean Master and Lookout) but they found nothing. so i thought why not restarting the phone? seems to work for some.... *sigh*
Upon restarting the phone i am now stuck on the ZenPhone flip case thing... with the info on the circle. i thought maybe i dropped my phone sometime or somewhere and the case got stuck. okay simple fix, i tried using a magnet to open the case... and it did nothing.
Then I tired going into recovery mode by going through fast boot. but selecting anything in fast boot causes the phone to "freeze" and endlessly vibrate. It can't even detect when its plugged into the computer so i cant do commands on it from fast boot. i cant even do it from the OS as i think when its in the flip thing it doesn't allow PC access (at least i think). but the strange part about being on the OS, is that when phone goes to sleep (screen turns off), it "freezes".
What i'm asking here is there a way to fix this or is this phone lost. i made this account just for this... please help!
Good luck, I wish I had never bought this phone. I've sent it back to A-Sucks two damn times and it's still nothing more than a phone that always has some kind of an issue.
Chocketbear said:
Good luck, I wish I had never bought this phone. I've sent it back to A-Sucks two damn times and it's still nothing more than a phone that always has some kind of an issue.
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Click to collapse
Well i'm not one for giving up so easily. tho i am stumped on this, i would like it if i didnt have to send this back to asus... plus i think i voided my warranty.
Sonrio224 said:
Well i'm not one for giving up so easily. tho i am stumped on this, i would like it if i didnt have to send this back to asus... plus i think i voided my warranty.
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Click to collapse
You have a different issue, yeah don't send it back.
Maybe you can try twrp manager app to flash recovery if you can boot the system
titou4488 said:
Maybe you can try twrp manager app to flash recovery if you can boot the system
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Click to collapse
I tried that. my computer, or any other computer i tried, doesn't detect its connected when in fast boot nor in the OS.
when trying to use the normal recovery on the phone. it gets stuck in an endless vibration until i turn it off.
Booting into anything (i.e. Normal boot, recovery) from fast boot causes the vibration hang
Sonrio224 said:
I tried that. my computer, or any other computer i tried, doesn't detect its connected when in fast boot nor in the OS.
when trying to use the normal recovery on the phone. it gets stuck in an endless vibration until i turn it off.
Booting into anything (i.e. Normal boot, recovery) from fast boot causes the vibration hang
Click to expand...
Click to collapse
Re-read that, nothing was said about the PC...
ultramag69 said:
Re-read that, nothing was said about the PC...
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Click to collapse
my bad... either way, i still cant get into the OS as its stuck on the ZenPhone flip case thing as i stated above. it wont let me do anything from there.
if the phone cannot be saved. i might as well sell it for parts.
Before that, have you tried totally discharging the battery, leaving for a day or 2 to get rid of any last traces of power from the RAM then recharging and starting up again?
Might be something screwy going on with the phones hardware but these things are literally PC's and sometimes they need to have a good shutdown to get rid of all the quirks stuck in ram.
If you don't want to wait, you could just open up and disconnect the battery. You were only going to sell as parts anyway....
ultramag69 said:
Before that, have you tried totally discharging the battery, leaving for a day or 2 to get rid of any last traces of power from the RAM then recharging and starting up again?
Might be something screwy going on with the phones hardware but these things are literally PC's and sometimes they need to have a good shutdown to get rid of all the quirks stuck in ram.
If you don't want to wait, you could just open up and disconnect the battery. You were only going to sell as parts anyway....
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Click to collapse
haven't tried that. ill fully drain the battery and see where i get
Okay so good news. that actually worked... i think. i took the battery out for a bit and let it sit, then i put it back in and it booted up just fine!
but now i have a new issue, i can no longer talk on phone calls. speaker isn't working for some reason. might have put it back together wrong.
all things considered, thank you so much for the help!
No worries, good luck on the speaker issue...
Hi everyone,
I'm experiencing pretty silly situation with my phone.
So the story begins here:
I was surfing the web while listening to music in the bus when suddenly my oneplus3 randomly turned off and I couldn't turn it back on. (I was on something around 15% on battery so it's not a low battery problem) I tried to turn it on several times and after holding the power button for like 10secs it turned on, and after pressing the power button again (because I needed to get past unlocked bootloader screen and dm-verity) I saw a boot screen. The capacitive button leds turned on and after 3 secs it turned off again, so I started worrying... After a while I tried to access the recovery, but no luck at all. It powers it self off after bootscreen. So I started to research. Tried to flash the entire OS, partritions with msmdownload tool. After several unsuccessful flashes (firehosewritedata failed sometimes while writing userimg or system.img or boot.img) I did get the download complete green text message, and after successful flash, the white LED turned on, even the phone was not plugged in USB or charger and turned off. The screen is completely black and the white led just flashes constantly without blinking or anything. I could only turn the led off by pressing the power button for another 10 secs. And after turning the phone off, problem still remains. After oneplus logo phone shuts down...
I can access bootloader.
And after flashing everything should be on stock, because now I only got screen only about bootloader, no dm-verity..
And of course - I still cannot access the recovery.
p.s. I tried to do the power cycle (as the tech support told me) but still no luck at all.
did u tried the full msmdownload tool (1gb) or the 55mb version ?
Mukthar. said:
did u tried the full msmdownload tool (1gb) or the 55mb version ?
Click to expand...
Click to collapse
1GB version
djemm1996 said:
1GB version
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Click to collapse
Are you sure that you did it right? Did your phone show up as mentioned in the instructions?
Puddi_Puddin said:
Are you sure that you did it right? Did your phone show up as mentioned in the instructions?
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Click to collapse
Of course. Everything is done right. I also get that green "download complete" message.
p.s I also opened the phone. water indicators are fine and no major defects what can i see by eye... All connectors are good as well.
Puddi_Puddin said:
Are you sure that you did it right? Did your phone show up as mentioned in the instructions?
Click to expand...
Click to collapse
And yes, phone was connected right. :good: installed drivers with test mode on Win10 and got Snapdragon device in COM devices. As well the MsmDownload tool shows up my device in port #20
Any ideas?
djemm1996 said:
Any ideas?
Click to expand...
Click to collapse
Follow method 2 from the Hard Brick guide by Naman Bhalla and try two or three times.
Sometimes it takes more than once for restoration.
Since you opened the phone, i think your warranty is gone now.
If the msmdownloadtool didnt help you, there is nothing you can do i think.
try to flash again, and if it still maybe something short inside.
if you have disassembly your phone, try disconnecting various flex cable like camera, sim slot etc that connect to the mainboard, that doesn't prevent device from powered on, then try to turning it on.
if it still, check your mainboard, if you don't know how, send it back.
AcidNoteZ said:
Since you opened the phone, i think your warranty is gone now.
If the msmdownloadtool didnt help you, there is nothing you can do i think.
Click to expand...
Click to collapse
Is ir really gone? There is a still warranty void sticker on the screw there, but of course it's possible to see by eye that the phone has been opened.
I have an appointment with Level2 tech support @oneplus, they are going to remotely flash the entire OS, but do you think they are using pretty similar technique as the msmdownloadtool?
djemm1996 said:
Is ir really gone? There is a still warranty void sticker on the screw there, but of course it's possible to see by eye that the phone has been opened.
I have an appointment with Level2 tech support @oneplus, they are going to remotely flash the entire OS, but do you think they are using pretty similar technique as the msmdownloadtool?
Click to expand...
Click to collapse
They are doing the same thing like you did.
I already had a session since i thought they are going to do something "special"
You can try the remote session but im afraid that wont help you if you already did it multiple times.
What about battery? Charged?
drmuruga said:
What about battery? Charged?
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Click to collapse
Yes battery is charged of course. It's just doint the same thing. Turns on, after a while when bootscreen comes it just turns off and white notification led appears, after that nothing.
I tried to flash it with tool using method 2 for like 15 times with "download complete" messages, but still no luck at all. Tried to erase partritions with fastboot, flashing just only recovery, modded recovery etc. but I still cannot access the recovery nor system. I just don't get it why the phone does not boot into recovery if I flash it or boot it straight away, It just only turns off and that's it. nothing more. Only black screen and white led lighting all the time (after a while the phone turns warm).
I have read all the MsmDownloadTool thread in "Mega Unbrick thread" and saw that few people have experienced the very same situation as me, so I was wondering if there is any fix for this? It's so strange that I was just surfing the Web and it just turned off by it self with like static image for miliseconds and after that just black screen.
There should be any fix. I guess that it's just a partition error...
Ok, not good news. I had a little remote session before a while. They says it's already a hardware problem.
AcidNoteZ said:
Since you opened the phone, i think your warranty is gone now.
If the msmdownloadtool didnt help you, there is nothing you can do i think.
Click to expand...
Click to collapse
Pfffft you think manufacturers notice when you take apart phones? Hell I took apart my Xperia Z2 because it was having problems and then glued it back together with cyanoacrylate hahahaha (worst thing to do but wtv) and no one noticed though it was seemless and everything looked perfect
Guys, I've got something for you! Not really the same thing as Naman.
p.s. not saying its original hehehehe keep safe
man i got a very similiar problem but my op3 has a black screen i was also on low battery around 5-15% when my phone went off after i was in twrp
Actually I was on twrp too! Also I have recently noticed that recovery loading speed was far too long than normal one. I'm talking for something about 5-7 minutes after reboot into twrp. So, who knows what did happen. Just made an RMA request. Will see how it goes.
Anyway, I was on stock 7.1.1 and it's just rooted with custom recovery and that's it! Nothing more! Is that just a factory failure or maybe it's caused by drops i have had? Nothing serious for a 4-5 times for a half year. Of course I have used it even in winter when the snowflakes are coming down from the sky and little rain. Btw, these liquid indicators are white, so all safe. ::laugh:
A
makadama said:
man i got a very similiar problem but my op3 has a black screen i was also on low battery around 5-15% when my phone went off after i was in twrp
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Click to collapse