Phone: EXCA200 (as read on the back) AZERTY keyboard. ActiveSync says is a HTC-S620
Story: My best friend bought this phone in France and some guy tried to be nice and apparently tried to install some games on it. He broke it. She came to me after and said, "if you fix it you can keep it-- but i don't think you can". ( She was using the phone in the US with a US carrier at that time i think it was Cingular)
When I turn on the phone and after the HTC and WinMobile screens the sim error screen appears (the phone has no sim) and 999999 as if the "9" key is stuck. After that, the phone just goes crazy with alarms and if I'm lucky and get over that just 9999999999999 endlessly. I thought at first that it was water damage so i took it apart and found no evidence of water whatsoever.
I found the HTCwiki and tried the hard reset technique (pressing power button while pressing the two open keys) and after 50+ tries i gave up. No luck.
I found a couple good threads that describe how to reflash the phone with RUU_Excalibur_SPL-1.11_UpgradeOnly.exe" and RUU_Excalibur_HTC_GER_1.11.407.2_4.1.13.28_02.63.90_Ship.exe
I get "ERROR 294" INVALID VENDOR ID
Please!! Help!! My experience with smart phones is 2 days with a broken one.
I live in Mexico and smart phones are still something you only see on TV. No one to ask, nowhere to go.
Sincerely,
Salvador333
Where is everyone?
Nobody has any advice?
Nothing?
Do i have to unlock the phone? Can you use a locked phone in France and then in the US without unlocking it?
Should I pay 38 dlls?
salvador333.
Please try one of the two methods explained in the brief post below:
http://mike.temporale.com/archive/2007/01/23/236.aspx
monakh said:
Please try one of the two methods explained in the brief post below:
http://mike.temporale.com/archive/2007/01/23/236.aspx
Click to expand...
Click to collapse
Mr monakh:
Ive tried the reset sequence many times before starting a new thread. Ive spent many hours just doing that in all the imaginable different timings. All I get is the HTC screen first and the Windows mobile screen second, after that, without a SIM, a screen telling me i have no sim and in the cursor just 99999 and after many alarms it crashes; with a sim, it will boot and 9999999... and the the screen locks and its impossible to press "unlock *"
This is the reason I'm asking for help. The only thing I can imagine is to re-flash the phone. I tried to re-flash it, but apparently i have to pay to get my phone unlocked before being able to re-flash. Is this true?
I really appreciate your help. Thank You.
Salvador.
I also want to add that i know its not a hardware problem, I disconnected the keyboard from the motherboard and the 99999 still there.
Is it possible that the hard reset sequence described above doesn't work? --(both soft keys work)
Is there a way to remap the 9 key into a harmless key, so i can hard reset the phone trough software?
(the phone syncs normally to my computer)
Thanks.
The hard reset sequence should work. I don't know of any reason, short of hardware failure, why it wouldn't.
I think you can try re-flashing the ROM, if you like, but it really is more likely to be a hardware problem than a ROM issue. It doesn't necessarily have to do with the keyboard (you actually disconnected the keyboard?!) but you can still can get the '9' for other reasons.
You don't need to get the phone CID unlocked to get a different ROM, but you do have to play around a bit to get it done. I am sorry, I can't offer more step by step help but it might be beneficial for you if you read through the following two threads:
http://forum.xda-developers.com/showthread.php?t=287316
http://forum.xda-developers.com/showthread.php?t=288230
http://forum.xda-developers.com/showthread.php?t=282199
monakh said:
The hard reset sequence should work. I don't know of any reason, short of hardware failure, why it wouldn't.
I think you can try re-flashing the ROM, if you like, but it really is more likely to be a hardware problem than a ROM issue. It doesn't necessarily have to do with the keyboard (you actually disconnected the keyboard?!) but you can still can get the '9' for other reasons.
You don't need to get the phone CID unlocked to get a different ROM, but you do have to play around a bit to get it done. I am sorry, I can't offer more step by step help but it might be beneficial for you if you read through the following two threads:
Click to expand...
Click to collapse
I thought it was water damage at first, but when i took it apart, i couldn't find anything to indicate there was any liquid in there. I thought maybe the keyboard was the problem and, yes, i did disconnect it from the motherboard (its actually really easy) and the same 9999. What other hardware reasons could make the "9" problem? I cant find any reason to believe its hardware. I boots kind of normally, it goes into manual bootloader no problem, it syncs with my computer etc. It just wont go into the hard reset mode! WEIRD.
I read the threads and the only clue i found to re-flash was to downgrade the bootloader by getting the phone in manual bootload (camera button and connecting USB) and run the .exe. I did, and INVALID VENDOR ID. Is anything i missed in the threads to be able to re-flash?
I truly appreciate your comments.
Salvador.
Try Reseting the CID.. 111111. I suppose that will work.
tejasphatak said:
Try Reseting the CID.. 111111. I suppose that will work.
Click to expand...
Click to collapse
tejasphatak:
CID, 111111, google.
Im on it.
Thanks!
dude why not replace it its under warranty man stop making an issue of this do your hoemwork read just like everyone else !!
I did it!
I tried the cid 111111 bla bla, and it was jut to much effort for a phone so i just went to imei-check and unlock everything. Damn! 40dlls, many Mexican pesos. So i installed the German version ROM and the F... 99999999 was still there!!!! I wanted to kill myself, monakh you were right. I opened the phone for like the 20th time and i knew it was hardware... and there it was, lead rust in the keyboard connector. I took a tooth brush, some alcohol and i brushed. VoilĂ ! no more "9" I could have saved money time and effort if i just had looked close enough.
I'm happy i got into this, i love to learn new tricks.
You guys were really helpful, and a bit shady, i have to say.
Thank you.
Salvador.
. I think i am smart dumb!!.. <<-"Try Reseting the CID" haha.
This happens when you have too much of knowledge...!! truely education spoiled me!!
Glad it worked out for you and I am sorry you had to pay $40 but hopefully it will pay off for you in the long run.
leoiden, if you note, he is in Mexico and has no reasonable means to exchange the phone under warranty. It was acquired in France. Please pay more attention to the original post before prancing down someone's throat. Thanks.
Related
I bought a 2nd hand XDA Orbit with all the correct software and that. I've had a problem with it before, nothing a good hard reset couldn't solve. But today, I did exactly the same thing for a hard reset, and now doesn't go past the O2 screen and just goes black!
I cannot hard reset again, and I cannot go into the bootloader (hold power + voice thing on the other side, push the reset with stylus and let go while still holding the buttons on either side). I'm rather scared I've bricked the device, but I am sure the previous owner did not load any unofficial ROMs and I haven't either and I still have the original WM2003 CD. Wouldn't be a problem if I eventually had to go to an O2 shop would it? Lets hope it can be sorted! And seeing as quite a few people have had this with varying degrees of sucess, I fear my luck may be out with this thing .
I hope someone can point me in the right direction.
Oh and I don't think my device i CID unlocked, does this matter?
Thanks in advance x
fixed
mods..can u please delete this now pointless thread!
it was down to my own stupidty...so thank you for the people working on a response...well if you were!
So guys I've read every instruction carefully, and decided to install unsigned HardSPL on my Diamond.
What happened was that by the time I clicked 'yes' to run enterbootloader.exe on the phone, the PC has already displayed some error message about not being able to reach the phone, with an 'exit' button as the only possibility.
My phone is now hooked up to the PC, displays a black screen (with backlight on), but it seems that none of the processes related to HardSPL are running on my PC. Its been well past 10 minutes.
What do I do? Simply unplug the thing and push the reset button? Or has harm already been done? I truly hope not, since my PC hasnt uploaded a bit of data to the phone.
Well I got impatient and just pushed the damn reset button and it seems everything is in working order. Did I soil my pants. Anyway I think I'm gonna give up flashing as I see lots of people on here who followed instructions yet bricked their phones.
Hi Caius
Help can sometimes take a while before being answered.
Don't expect someone to answer your question within 10 minutes and then just drop the entire issue.
Now, one of the things I'm nissing in your story, is did you hook up with active sync?
and which file did you use to flash your phone?
otherwise, if you don't feel comfortable flashing your phone, don't.
your phone should be fun to have, and not be stress related.
(although I remember the rush I had the first time I flashed, fun fun fun)
If you look at the edit time, you can see it wasn't 10 minutes but 30
Anyway, yes I did hook up with active sync. Nevertheless, I'm not even sure if my phone is a CDMA or GSM one - I've heard that if I have a SIM card its gotta be GSM, but wikipedia says CDMA phones use a CSIM as well :S
I down a rom from here and flash my D810, after flash, ever thing ok. Then I installed a Chinese language pack. After installed, the two function key can not work. I think was the Chinese Language pack problem. So I uninstalled it. Now is the problem coming. My D810 can not start. Only stay in start logo. Hardreset also not work. Can not go to bootloader. Now what can i do. Please help me, thanks~~~~~
Hi there.
Switch off your phone and switch it back on pressing power and camera buttons together. This should lead you to Hard-SPL "Menu". After the appearance of a multi-color screen, you are able to connect your phone to a computer and install a new ROM.
My advice is to try the original HTC Rom, which can be found on Original Roms Post. This should let you test default factory configuration and validate if the problem has something to do with the keyboard or just the ROM.
Thank you for your reply. But the big problem is I can not go to the multi-screen color. I try it many time. I think my D810 end.
choikinwah said:
Thank you for your reply. But the big problem is I can not go to the multi-screen color. I try it many time. I think my D810 end.
Click to expand...
Click to collapse
Never End... (Hopefully)
Could it be that one of your buttons is not pressing all the way? I've had trouble lately getting a couple of my buttons to press. Try pressing just a "Little" harder taking care not to break anything.
And just to confirm: You are holding down 'Power', 'Camera', and then pressing and releasing 'Reset'? I'm sure you are, I just wanted to confirm.
I do this many many time,just stay in start logo and the key are no response
I was hoping to help you on the cheapest way... The other one, is disassemble it... Check Dimanto's guide, which i can confirm, is good. Just did it step-by-step and it is perfect...
Dimanto's Guide to disassemble Trinity
if what SuperSport was suggesting is not valid (keys got stuck) maybe you have a MoBo problem if it's only a keyboard, it's cheap enough to repair, i hope...
Something I had not thought about previously... Have you tried to remove the Battery for about 30 Seconds to see if it will reset?
I not yet try this, after try this, I report to you, thx~~
I think can not disassemble it, it is to difficult for me, any way thank you very much.
choikinwah said:
I think can not disassemble it, it is to difficult for me, any way thank you very much.
Click to expand...
Click to collapse
If you decide not to try to fix it, don't throw it away. I'm sure people on here would be willing to buy it to try to fix it, or for parts.
If you want to try to remove the battery, you need to slide the back plate up. It does take a little force if you've never done it before. Use your thumbs and push it up.
Edit: Place your thumbs where the large circles are in the attached image and press up towards the camera lense, sliding the backplate up.
Good luck.
I removed the battery around 20 hours, the answer is same. Still stay in start logo.
I didn't throw it away, i want to fit it. I like this phone very much. I hope it alive again, thanks~~
choikinwah said:
I removed the battery around 20 hours, the answer is same. Still stay in start logo.
I didn't throw it away, i want to fit it. I like this phone very much. I hope it alive again, thanks~~
Click to expand...
Click to collapse
I'm sorry that none of the simple things have worked. It sounds as though pjvieira might be right. It may be a hardware issue. Hopefully just the buttons, but maybe the motherboard. pjvieira's suggestions would be the next thing to try.
Good luck, and let us know how it turns out.
SuperSport said:
I'm sorry that none of the simple things have worked. It sounds as though pjvieira might be right. It may be a hardware issue. Hopefully just the buttons, but maybe the motherboard. pjvieira's suggestions would be the next thing to try.
Good luck, and let us know how it turns out.
Click to expand...
Click to collapse
I think is the hardware problem. Maybe the OS damage, so only stay in start logo. Maybe sent to shop for maintence.
Hello all,
I'm pretty new to doing things to phones you're not supposed to. I've played around with cars and computers quite a bit, but no phones... My only real skill is that I can read manuals. ;-)
The problem is that the phone won't switch on properly.
It shows "Touch Pro2" in the beginning and the red lines with the version information but it won't leave that screen anymore. I tried a soft reset and a hard reset... and of course taking out the battery.
What I did was following the tutorial for flashing roms and flash it to mighty mike's MightyROM_RhodiumW_4.01.605.15_062010
as a lot of people wrote that they like mighty mike's the best.
What do I do now? Any suggestions would be appreciated.
Thanks,
Andi
can you enter bootloader?
Try entering the bootloader so you can flash over USB again.
Instructions: Hold the Volume down key and the power key.
You can see how in THIS MOVIE
Then flash a stock rom!
Hope this helps!
Schwibsi said:
Hello all,
I'm pretty new to doing things to phones you're not supposed to. I've played around with cars and computers quite a bit, but no phones... My only real skill is that I can read manuals. ;-)
The problem is that the phone won't switch on properly.
It shows "Touch Pro2" in the beginning and the red lines with the version information but it won't leave that screen anymore. I tried a soft reset and a hard reset... and of course taking out the battery.
What I did was following the tutorial for flashing roms and flash it to mighty mike's MightyROM_RhodiumW_4.01.605.15_062010
as a lot of people wrote that they like mighty mike's the best.
What do I do now? Any suggestions would be appreciated.
Thanks,
Andi
Click to expand...
Click to collapse
MightyROMs i think are cooked for CMDA based phones. The forum is for GSM phones. What phone to you have? You may have bricked your phone
If you have than you may receive some help on the CMDA forum.
Thanks guys.
I tried flashing 4 different ROMs and finally one worked !!!!!!!!!!!!!!!
)))))))))))))))))))))))))))))))))
Can you maybe recommend a ROM to flash my German O2 GSM TP2 with?
Schwibsi said:
.....
The problem is that the phone won't switch on properly.
It shows "Touch Pro2" in the beginning and the red lines with the version information but it won't leave that screen anymore. I tried a soft reset and a hard reset... and of course taking out the battery.
.....
Thanks,
Andi
Click to expand...
Click to collapse
bigchrizzieboy said:
Try entering the bootloader so you can flash over USB again.
Instructions: Hold the Volume down key and the power key.
You can see how in THIS MOVIE
Then flash a stock rom!
Hope this helps!
Click to expand...
Click to collapse
It sounds like thats all he was getting into was the bootloader. I know I used to have issues of resetting my phone in my carholder which sometimes presses the vol buttons which would automatically throw it into the bootloader. The first few times it did it It scared the crap out of me. I slowly realized it was the position in the holder that was causing it.
Andi... check out Energy's roms.. I think they are the most popular for our phones.
Hi guys,
Been trying all week to get this phone fixed. Unbelievable.
Anyway here's a little backstory:
I was at a concert, took a few screenshots nothing weird, on the way home the phone gave me a message the OS was corrupt (or something?). and that it stopped itself from booting to prevent damage.
Turned the phone off and put it on the charger where it started bootlooping (untill the google logo, then start over). I got it to turn off eventually. And it never turned on again.
It does absolutely nothing. If I plug it into my PC it says it's a "qualcomm HS-USB QDLoader 9008".
So what does a normal person do when this happens? Right you take it back to the store where you bought it. They told me I probably installed another OS on there (afaik). Which I have not. The phone is like three months old and they tell me it's not going to get covered lol :/.
So here I am, hoping for you guys to help me out..
At least the concert was absolutely amazing. I'm quite upset about the phone though
Edit: oops might be a good idea to tell you guys what i've been trying. I've been trying to follow the "Unbrick Qualcomm mobiles with Step-by-step guide." guide (first one to pop up on google)
It works, untill I have to do something with the QFIL, It keeps telling me it was "unable to download flash programmer using sahara protocol". I'm not bad with computers but this is beyond me. I do see a lot of people having the same problem but nowhere a solution to be found.
thiswealth said:
Hi guys,
Been trying all week to get this phone fixed. Unbelievable.
Anyway here's a little backstory:
I was at a concert, took a few screenshots nothing weird, on the way home the phone gave me a message the OS was corrupt (or something?). and that it stopped itself from booting to prevent damage.
Turned the phone off and put it on the charger where it started bootlooping (untill the google logo, then start over). I got it to turn off eventually. And it never turned on again.
It does absolutely nothing. If I plug it into my PC it says it's a "qualcomm HS-USB QDLoader 9008".
So what does a normal person do when this happens? Right you take it back to the store where you bought it. They told me I probably installed another OS on there (afaik). Which I have not. The phone is like three months old and they tell me it's not going to get covered lol :/.
So here I am, hoping for you guys to help me out..
At least the concert was absolutely amazing. I'm quite upset about the phone though
Edit: oops might be a good idea to tell you guys what i've been trying. I've been trying to follow the "Unbrick Qualcomm mobiles with Step-by-step guide." guide (first one to pop up on google)
It works, untill I have to do something with the QFIL, It keeps telling me it was "unable to download flash programmer using sahara protocol". I'm not bad with computers but this is beyond me. I do see a lot of people having the same problem but nowhere a solution to be found.
Click to expand...
Click to collapse
I sincerely hope this is not a hard-brick. To confirm, could you try and boot into the bootloader mode?
@thiswealth
Try this with your Sim card removed...
http://forum.xda-developers.com/showthread.php?t=3251740
Sent from my SM-G930V using Tapatalk
DJBhardwaj said:
I sincerely hope this is not a hard-brick. To confirm, could you try and boot into the bootloader mode?
Click to expand...
Click to collapse
Sure, how do I do that? If there is supposed to come something up on the phone it's a no-go. Phone screen doesn't go on
PiousInquisitor said:
@thiswealth
Try this with your Sim card removed...
http://forum.xda-developers.com/showthread.php?t=3251740
Sent from my SM-G930V using Tapatalk
Click to expand...
Click to collapse
Tried that before, LG-up doesn't recognize the phone (or anything for that matter)
thiswealth said:
Tried that before, LG-up doesn't recognize the phone (or anything for that matter)
Click to expand...
Click to collapse
The only way you are going to resurrect your phone is with that tool. What you need to do is find the cable/USB port/driver combination that works. If you're not willing to do that, you might as well trash the phone now.
Sent from my SM-G930V using Tapatalk
thiswealth said:
I was at a concert, took a few screenshots nothing weird, on the way home the phone gave me a message the OS was corrupt (or something?). and that it stopped itself from booting to prevent damage.
Turned the phone off and put it on the charger where it started bootlooping (untill the google logo, then start over). I got it to turn off eventually. And it never turned on again.
It does absolutely nothing. If I plug it into my PC it says it's a "qualcomm HS-USB QDLoader 9008".
Click to expand...
Click to collapse
Given your description of the OS corrupt message it sounds like it was something new to you, so that probably means you've had everything stock and didn't have unlocked bootloader.
If that is all the case, then if you are seeing a corrupt message, it is likely your EMMC memory (used to store bootloader, kernel, android system, etc) went bad and progressively got worse until even the bootloader couldn't be loaded.
Sometimes with EMMC and small areas of failure, you can keep erasing and formatting and it will lock out the bad areas by itself but it sounds like your failure is more drastic, especially if you are just running stock and didn't unlock the bootloader.
I would probably pursue a parallel track of trying to get warranty support from LG. I think the warranty is 1year.
I would leave out the part about the OS being corrupt, because it isn't really relevant and will just make them think you had a bad flash of custom ROM when in reality, if the EMMC started failing, you'd get the exact same message.
With the old phones, they never did integrity checks, so even if there was some minor EMMC failiure, if that area wasn't critical to your phone working, the OS would just give an error in some log file and keep working. Now that they verify integrity, even one byte failure in an area of the system or vendor images being loaded will result in the corruption message.
Basically tell them you woke up in the morning and the phone was black and wouldn't start up, which is basically what happened. You just happen to have enough knowledge to try and diagnose the problem and resolve it yourself, which again has nothing to do with why or how the problem happened all on its own in the first place.
sfhub said:
Given your description of the OS corrupt message it sounds like it was something new to you, so that probably means you've had everything stock and didn't have unlocked bootloader.
If that is all the case, then if you are seeing a corrupt message, it is likely your EMMC memory (used to store bootloader, kernel, android system, etc) went bad and progressively got worse until even the bootloader couldn't be loaded.
Sometimes with EMMC and small areas of failure, you can keep erasing and formatting and it will lock out the bad areas by itself but it sounds like your failure is more drastic, especially if you are just running stock and didn't unlock the bootloader.
I would probably pursue a parallel track of trying to get warranty support from LG. I think the warranty is 1year.
I would leave out the part about the OS being corrupt, because it isn't really relevant and will just make them think you had a bad flash of custom ROM when in reality, if the EMMC started failing, you'd get the exact same message.
With the old phones, they never did integrity checks, so even if there was some minor EMMC failiure, if that area wasn't critical to your phone working, the OS would just give an error in some log file and keep working. Now that they verify integrity, even one byte failure in an area of the system or vendor images being loaded will result in the corruption message.
Basically tell them you woke up in the morning and the phone was black and wouldn't start up, which is basically what happened. You just happen to have enough knowledge to try and diagnose the problem and resolve it yourself, which again has nothing to do with why or how the problem happened all on its own in the first place.
Click to expand...
Click to collapse
If that's the case there really isn't anything I can do myself? I guess if that's the case I can try and contact LG. I would like to solve it myself but I'm not going against people that have more experience with this that tell me not to
thiswealth said:
If that's the case there really isn't anything I can do myself? I guess if that's the case I can try and contact LG. I would like to solve it myself but I'm not going against people that have more experience with this that tell me not to
Click to expand...
Click to collapse
I don't want to discourage you because experimenting is how we learn and who knows, maybe you can fix it.
However usually that is when we actively do some wrong flashing and want to recover. Most of the time it is because someone flashed the bootloader for the wrong phone.
In your case it just happened out of the blue, which most likely points to hardware EMMC failure.
If it were me, I would secure some method to replace the phone. Depending on how that turns out it might influence how aggressive you go when investigating fixes.
sfhub said:
I don't want to discourage you because experimenting is how we learn and who knows, maybe you can fix it.
However usually that is when we actively do some wrong flashing and want to recover. Most of the time it is because someone flashed the bootloader for the wrong phone.
In your case it just happened out of the blue, which most likely points to hardware EMMC failure.
If it were me, I would secure some method to replace the phone. Depending on how that turns out it might influence how aggressive you go when investigating fixes.
Click to expand...
Click to collapse
Sounds to me like i should follow your advice. Thanks a lot for going out of your way to help me!
thiswealth said:
Sounds to me like i should follow your advice. Thanks a lot for going out of your way to help me!
Click to expand...
Click to collapse
Send it to LG if you can. I had the exact same problem and they fixed my Nexus 5x in 2 weeks, couldn't find another option :/