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So I called tmobile and requested my gs6e to be unlocked. I got the email that the unlock is ready with instructions on how to use the tmobile device unlock app. But it keeps saying, "Unlock Failed". I called csr and they don't have a clue why it's not working and told me I could exchange it for another phone. Apparently, they cannot give an unlock code to enter and I have to go through their app to unlock.
Curious, has anyone successfully used the Tmobile device unlock app to unlock their gs6e yet?
I have had 2 emails saying I am good to unlock the phone and the app won't let me unlock. I am as frustrated as you. Do you have a plan with tmobile? I am wondering if I need to use a existing tmobile nano sim with a data plan since I don't have one and am doing pay as you go
I got mine unlocked!
I had $100 in a prepaid account. App didn't work for 4 days. I called tmobile and asked for a supervisor who did the override.
Ran the app and immediately was unlocked. They wanted a 14 day period for the return window, and said they couldn't do any more
I asked for the supervisor and it was done in seconds. I'm on at&t, working as expected
stu5797 said:
I have had 2 emails saying I am good to unlock the phone and the app won't let me unlock. I am as frustrated as you. Do you have a plan with tmobile? I am wondering if I need to use a existing tmobile nano sim with a data plan since I don't have one and am doing pay as you go
Click to expand...
Click to collapse
Yes I have the $50 plan with 1gb lte with tmobile. I'm also a new customer and haven't reached the 14 days window yet. Got the phone only 4 days. Maybe that has something to do with it.
Sent from my SM-G925T
Does the device unlock app works on WIFI?
I'm outside the US and the unlock email they send says: "must be connected to the internet via a cellular network in order to complete the steps"
Since I'm prepaid there is no data roaming so it will be impossible for me to connect to a data network.
Has anyone tried to unlock over wifi? or outside the US?
Thanks!
anakin182 said:
I'm outside the US and the unlock email they send says: "must be connected to the internet via a cellular network in order to complete the steps"
Since I'm prepaid there is no data roaming so it will be impossible for me to connect to a data network.
Has anyone tried to unlock over wifi? or outside the US?
Thanks!
Click to expand...
Click to collapse
The app itself does need to be connected to the T-Mobile cell tower during the unlock process. However, T-Mobile should still provide you with the unlock code. I unlocked mine with an unlocked code provided by the T-Mobile Customer Service Agent. Ask the agent for the code, plug in another SIM card and unlock. Don't use the app.
LTE-X said:
The app itself does need to be connected to the T-Mobile cell tower during the unlock process. However, T-Mobile should still provide you with the unlock code. I unlocked mine with an unlocked code provided by the T-Mobile Customer Service Agent. Ask the agent for the code, plug in another SIM card and unlock. Don't use the app.
Click to expand...
Click to collapse
Thanks! I think then my issue is the 14days. I have called Tmobile 3 times today and all the supervisors told me that they are not able to take out the 14 days restriction. They elevated the issue to the unlock department to request the code without the app.
How did you introduced the code? did you use the: #7465625*638*# command? I received a code from cellunlock it works if I don't have a sim card on the phone "unlock successful" but as soon as I put a new sim and the device is restarted it says again that the sim card can't be recognized.
I called tmobile and they escalated unlock issue to a supervisor but I was also told the same restriction about the 14 days before they can do an override to unlock
cclhuzhou said:
I asked for the supervisor and it was done in seconds.
Click to expand...
Click to collapse
Can you share more details? What did you say to them? Curious how you were successful or very lucky. [emoji3]
Ok, I successfully unlocked my T-Mobile Galaxy S6 with the app, heres the steps I took to achieve this,
1. paid the phone off in full
2. paid 2 months ahead on my plan
3. contact customer support via chat and had the rep put an unlock request in
4. waited for about 12 hours and I got my unlock email explaining how to use the unlock app
5. multiple attempts of unlocking with the app was met with failure
6. called T-Mobile tech support (make sure you ask for tech support, customer care has no idea what there doing) and explained to them you received the unlock email and the app was not working
7. heres the hard part, your going to be on the phone with tech support for about a half hour while they try to understand why a phone cant be unlocked with an unlock code (its like these people are unaware of how these phones work), you have to just hold out and play dumb the entire time. they will eventually transfer you to the unlock department and youll be done in about 30 secs
I now have a fully unlocked phone working on AT&T. Feel free to ask me any more questions.
Cozzeck said:
Ok, I successfully unlocked my T-Mobile Galaxy S6 with the app, heres the steps I took to achieve this,
1. paid the phone off in full
2. paid 2 months ahead on my plan
3. contact customer support via chat and had the rep put an unlock request in
4. waited for about 12 hours and I got my unlock email explaining how to use the unlock app
5. multiple attempts of unlocking with the app was met with failure
6. called T-Mobile tech support (make sure you ask for tech support, customer care has no idea what there doing) and explained to them you received the unlock email and the app was not working
7. heres the hard part, your going to be on the phone with tech support for about a half hour while they try to understand why a phone cant be unlocked with an unlock code (its like these people are unaware of how these phones work), you have to just hold out and play dumb the entire time. they will eventually transfer you to the unlock department and youll be done in about 30 secs
I now have a fully unlocked phone working on AT&T. Feel free to ask me any more questions.
Click to expand...
Click to collapse
Do they really transfer you to the unlock department? they keep telling me that they can only reach the unlock department via email and there is no way the can transfer me, give me an email or call this department. I keep receiving the email to unlock the device but since I'm inside the 14 days remorse period I'm unable to unlock. Any recommendation on how should I get in contact with the unlock department?
Thanks!
Was told the same thing about the 14 days restriction. Curious how to get to talk to the unlock dept
nyknight77 said:
Was told the same thing about the 14 days restriction. Curious how to get to talk to the unlock dept
Click to expand...
Click to collapse
anakin182 said:
Do they really transfer you to the unlock department? they keep telling me that they can only reach the unlock department via email and there is no way the can transfer me, give me an email or call this department. I keep receiving the email to unlock the device but since I'm inside the 14 days remorse period I'm unable to unlock. Any recommendation on how should I get in contact with the unlock department?
Thanks!
Click to expand...
Click to collapse
Yeah, they guy I talked to said he was the guy in charge of the unlocks for the galaxy s6, guess I got lucky. And I still have 4 days left on my remorse period so whoever told you that was blowing smoke.
LTE-X said:
The app itself does need to be connected to the T-Mobile cell tower during the unlock process. However, T-Mobile should still provide you with the unlock code. I unlocked mine with an unlocked code provided by the T-Mobile Customer Service Agent. Ask the agent for the code, plug in another SIM card and unlock. Don't use the app.
Click to expand...
Click to collapse
T-mobile keep telling me that there is no unlock code for my device, that the only way to unlock is connected to a DATA network in the US. They are telling me that I will need to send my phone back to the US. Were you really able to unlock it with a code? how did you even enter the code? Thanks.
How to Enter Unlock Code for TMOBILE USA (Galaxy S6 / S6 EDGE)(G920T / G925T)
I think this is what everyone is looking for right?
Or at least hoping for someone to tell them that it's possible to Unlock TMOBILE USA Galaxy S6 / S6 EDGE (G920T / G925T)
I have about 5pcs of TMOBILE USA Galaxy S6 EDGE (G925T) and trying to unlock as well.
Already purchased only (One) Unlock Code to try one of the 5pcs of TMOBILE USA Galaxy S6 EDGE (G925T):
This is what I found online this morning: (SEE LINK BELOW)
https://blog.unlockbase.com/unlock-samsung-galaxy-s6-tmobile-usa/
I guess it's plain and simple way to say.
TMOBILE USA Galaxy S6 EDGE (G925T) has a CUSTOM FIRMWARE that prevent the "SIM NETWORK UNLOCK PIN" box from popup so you can Enter Unlock Code.
===================================================
The way around this is: (SIMILAR LIKE: TMOBILE GALAXY AVANT)
Use Newest ODIN-Flash-MetroPCS Firmware (S6 / S6 EDGE)
Reboot
Then "SIM NETWORK UNLOCK PIN" box will popup
Enter "Unlock Code"
REFLASH back with ORIGINAL TMOBILE USA STOCK FIRMWARE.
Enjoy.... (Will Remain Unlock)
I CANNOT verify this method just yet because METROPCS Firmware for Galaxy S6 EDGE is NOT AVAILABLE yet.
I will confirm this once I get my hand on METROPCS Firmware for the S6 EDGE.
Can someone with TMOBILE GALAXY S6 (G920T) test out this method and confirm ?
Hopefully this will calm or make it a good news for everyone with TMOBILE USA Galaxy S6 / S6 EDGE.
Cheers !
This appered yesterday. The site says that we check later for the rom for S6 Edge, as you said.
I am one of those waiting for the rom, just to try it. Hope we can confirm or denied this later.
dtkool said:
I think this is what everyone is looking for right?
Or at least hoping for someone to tell them that it's possible to Unlock TMOBILE USA Galaxy S6 / S6 EDGE (G920T / G925T)
I have about 5pcs of TMOBILE USA Galaxy S6 EDGE (G925T) and trying to unlock as well.
Already purchased only (One) Unlock Code to try one of the 5pcs of TMOBILE USA Galaxy S6 EDGE (G925T):
This is what I found online this morning: (SEE LINK BELOW)
https://blog.unlockbase.com/unlock-samsung-galaxy-s6-tmobile-usa/
I guess it's plain and simple way to say.
TMOBILE USA Galaxy S6 EDGE (G925T) has a CUSTOM FIRMWARE that prevent the "SIM NETWORK UNLOCK PIN" box from popup so you can Enter Unlock Code.
===================================================
The way around this is: (SIMILAR LIKE: TMOBILE GALAXY AVANT)
Use Newest ODIN-Flash-MetroPCS Firmware (S6 / S6 EDGE)
Reboot
Then "SIM NETWORK UNLOCK PIN" box will popup
Enter "Unlock Code"
REFLASH back with ORIGINAL TMOBILE USA STOCK FIRMWARE.
Enjoy.... (Will Remain Unlock)
I CANNOT verify this method just yet because METROPCS Firmware for Galaxy S6 EDGE is NOT AVAILABLE yet.
I will confirm this once I get my hand on METROPCS Firmware for the S6 EDGE.
Can someone with TMOBILE GALAXY S6 (G920T) test out this method and confirm ?
Hopefully this will calm or make it a good news for everyone with TMOBILE USA Galaxy S6 / S6 EDGE.
Cheers !
Click to expand...
Click to collapse
Try this #7465625*638*# then enter your unlock code see if it works
thatotherguy.. said:
Try this #7465625*638*# then enter your unlock code see if it works
Click to expand...
Click to collapse
It won't, I tried this and it will tell you successful but then when you rebott your back to square one
Yep, this code + Unlock Code = NOT WORKING
#7465625*638*#
Already tested or tried that code or all the known working code.... [Seem like it's all BLOCKED or NOTHING Happens]
https://blog.unlockbase.com/unlock-samsung-galaxy-s6-tmobile-usa/
we are getting close!!!!!!!
I bought the phone from Tmobile and then bought the unlock code online but for the life of me I am unable to get the prompt for entering the unlocke code.
One previous phones (G3, Note 3), it automatically poped up when I started the phone with At&t sim but I'm having no such luck with the G4. I have also tried all the codes that the seller suggested but still no prompt. I even tried the Tmobile's unlock application and it just gives an error that server is not responding.
Does anyone has any suggestion? I desperately need some help.
ajamils said:
I bought the phone from Tmobile and then bought the unlock code online but for the life of me I am unable to get the prompt for entering the unlocke code.
One previous phones (G3, Note 3), it automatically poped up when I started the phone with At&t sim but I'm having no such luck with the G4. I have also tried all the codes that the seller suggested but still no prompt. I even tried the Tmobile's unlock application and it just gives an error that server is not responding.
Does anyone has any suggestion? I desperately need some help.
Click to expand...
Click to collapse
I believe that phone needs to be used for 30 or 60 days or something to let you unlock it.
Sent from my M8 M8
ThatKawaiiGuy said:
I believe that phone needs to be used for 30 or 60 days or something to let you unlock it.
Sent from my M8 M8
Click to expand...
Click to collapse
I thought that requirement was only of I want to request an unlock code from Tmobile.
What if i use a different sim in that phone? My brother has been a Tmobile customer for over 10 years.
ajamils said:
I thought that requirement was only of I want to request an unlock code from Tmobile.
What if i use a different sim in that phone? My brother has been a Tmobile customer for over 10 years.
Click to expand...
Click to collapse
same "strick" requirements with S6/Edge.. to do permanent unlock your brother needs to have the ESN tied to his account as main user.. you can try the temporary unlock with his tmobile that could buy you 30days
Try putting this in the dialer 2945#*811#
Edit.. Doesn't work they gave me that code to unlock my G3 but it had the 851 suffix If you own the phone outright then customer service should give you the code
I was told by an in-store t-mobile rep that if you buy the phone outright, you can contact them to get it unlocked for free. If you buy it on the EIP, you have to make two payments before you can get it unlocked.
I did buy the phone outright but since they didn't want to sell the phone without a service plan I got the month to month plan and from what I've heard I need to keep the account for 40 days before I can request an unlock code.
With that said, since I already have the unlock code all I need is the access to the prompt to enter it.
Sticky situation...
I got the same problem. Any attempts to prompt to enter activation fail.
Tried entering other carrier sim cards and dialing 2945#*811# but it doesn't do anything.
All we need is a manual way to enter unlock code (which i already got). Would be nice if there was an app that just forces it to appear... It feela like T-Mobile is just masked it out of their dialer.
I have the same problem - I have the codes but cannot access the unlock menu?
T-Mobile 811
I did notice that there is a new app Tmo threw on here called unlock. Maybe that's why the code won't work. Maybe it has to go through the app now..
Swizzle82 said:
I did notice that there is a new app Tmo threw on here called unlock. Maybe that's why the code won't work. Maybe it has to go through the app now..
Click to expand...
Click to collapse
That's what it looks like. I contacted Tmobile and asked for an unlock code and the CSR told me that they do not have any record of my phone's IMEI so I should use it for few days and then call back.
I'm on new Tmobile account and just opened the phone today.
Swizzle82 said:
I did notice that there is a new app Tmo threw on here called unlock. Maybe that's why the code won't work. Maybe it has to go through the app now..
Click to expand...
Click to collapse
Yeah, but all that app does it checks if you're eligible for an unlock... I don't understand I gave them FULL payment for the phone (I don't owe T-mobile anything for this device, device is paid off in full).
But I did call them and they're saying you basically have to be with them for 40 days for them to give you the unlock.. It's really lame how they're hacking their phone not to display unlock option, even though you friggin' have paid off phone.... you don't force people to be your customers like that "Mr we give you so much freedom, we don't even have contracts".
That's total BS. I paid full price for the phone as well so I don't know what gives them the right to do something like this.
same here. not only did i pay full price. according to their pricing chart i had to pay a $30 premium on top of the MSRP because I'm a non-tmobile customer. Now i'm finding out that not only does the unlock process have to go through app, even though customer service gave me different instructions on how to unlock it (that didn't work), but I also have to find a tmobile customer that's within good standing temporarily give me their sim card to put into the phone so that i can run the unlock with the app. WHAT THE F**K TMOBILE!? and you want me to leave ATT for you? as bad as people say ATT is they've never given me issues like this. BS
I was a Tmobile customer since Voice Stream days but switched to At&t two years back and I'm never going back. The only thing that I hate about At&t is their B$ about locking bootloader and because of that my last 3 phones have been from Tmobile. But the way things are going with Tmobile now, it looks like I'll be buying my next phone will either be an international version or At&t
I'm with you guys! This is last time I did business with T-Mobile , forcing people to use your services even if you paid in full for the device is not the best way to gain business...
And by the way even getting someone with T-Mobile account will not magically unlock your device, you would still have to buy their service for 2 months ahead to unlock "YOUR" device.
Lobanovskiy said:
I'm with you guys! This is last time I did business with T-Mobile , forcing people to use your services even if you paid in full for the device is not the best way to gain business...
And by the way even getting someone with T-Mobile account will not magically unlock your device, you would still have to buy their service for 2 months ahead to unlock "YOUR" device.
Click to expand...
Click to collapse
The argument right now is that there should in no way be any restrictions from a carrier if the customer purchases a product at full value. Although, this restriction is technically included in their T's & C's.
BUT!!! In line with those same T's & C's, technically there's no way for them to stop any of us from having an existing tmobile customer gain an unlock code using their account as long as sed customer claims it as their own during the unlock process. After it's done tmobile can't do sh**.
What you are describing falls under their eligibility requirements for "Unlock eligibility for monthly phones, tablets and mobile internet devices". What I'm trying to do technically falls under the standard device unlocking requirements (IN RED). They can't tell a tmobile customer in good standing that they can't unlock a tmobile phone that was purchased for them as a "gift" that was paid for at face value as long as that tmobile customer meets all of tmobile's requirements pertaining to the unlocking category they fall under. If they do that then they're in for a lawsuit for sure...
Unlock requirements
We provide mobile device unlock codes free of charge within two business days (or provides further information about timing) for eligible devices.
Device eligibility is determined as follows:
The device must be a T-Mobile device.
The device must not be reported as lost, stolen or blocked to T-Mobile.
The account associated with the device must be in good standing.
You have requested no more than 2 mobile device unlock codes per line of service in the last 12 months.
The device must satisfy all the Postpaid or Pay in Advance (Prepaid) Unlocking terms outlined below.
You may need a non-T-Mobile and non-MetroPCS SIM card to insert in the phone.
Unlock eligibility for monthly phones, tablets and mobile internet devices
The device must have been active on the T-Mobile network for at least 40 days on the requesting line.
If the device is financed using T-Mobile’s Equipment Installment Plan (EIP), all payments must be satisfied and the device must be paid in full.
If the device is on an account that is under a service contract term, at least 18 consecutive monthly payments must have been made or the account has migrated to Simple Choice no contract rate plan.
If the device is associated with a canceled account, the account balance must be zero, including all pending charges
T-Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.
Unlock eligibility for pay in advance (prepaid) phones, tablets and mobile internet devices
The device has been active on the T-Mobile network for more than 1 year on the requesting line.
If the device has been active for less than 1 year on the requesting line, the Pay in Advance account associated with the device must have had more than $25 in refills for basic phones or $100 in refills for smartphones or tablet since device first use date.
The account must not be canceled and in good standing.
T-Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.
I have unlocked phones for friends before. As long as the phone is registered on the network for at least 7 days and is paid off someone who has a T-Mobile account(older than 40 days) can unlock any device.
I was thinking of getting the G4 from T-Mobile and use it on ATT. However, I learned a harsh lesson when trying this for my wife with the S6 edge. There is no question in my mind that T-Mobile is going around the agreement that all carriers have to unlock the device. I too purchased a code and even though someone figured out how to get the unlock prompt up, it would not take the code. I decided to get prepaid service. Turns out that if you get prepaid service, to unlock the phone you have to have added at least $100 balance. Otherwise, you have to wait 1 year on prepaid. No one I spoke to was able to unlock the device. In the end I probably could have gotten the phone unlocked once I had $100 balance using the app but I thought this was ridiculous so I filed an FCC complaint. I was contacted the next day by someone form their executive office. She offered to unlock the phone. I had already returned the phone and was stuck with a $100 prepaid account I didn't need. So in the end I got a $100 visa card from them.
Despite me explaining to her multiple times, she would not acknowledge that they were preventing third-party unlocking by forcing the use of the T-Mobile app. I think they need to hear from more people. I gave the links in my S6 post. I am linking it here so maybe some of you can file the complaint as well and T-Mobile can stop this nonsense for phones purchased at full retail.
http://forum.xda-developers.com/showpost.php?p=60610687&postcount=46
I'm seriously thinking about returning the damn phone and getting the Unlocked version from eBay. It is not only cheaper but I won't have to deal with any of this account crap that I had to sign up for to buy the device. My only concern is that I've already filled the online rebates for the 128GB microSD and the LG promo, so I'm probably going to miss out on those.
Does anyone has any experience with returning phone + service to T-Mobile store? On the reciept it says that they could charge a restocking fees of up to $50.
I recently bought an AT&T note 4 to use with my Simple Mobile (Tmobile) service. When I requested the unlock code from AT&T, it was denied because the previous owner still had payments to make on their service. So my question is will one of the paid unlocking services be able to provide the unlock code, and if so, is there a particular service that is recommended. A general search returns a vast number of different services with a broad range of fees.
Thanks in advance.
I have never used the service, but I see www.cellunlocker.net mentioned a lot. Worth emailing/calling them. They should guarantee their code works.
twithers said:
I recently bought an AT&T note 4 to use with my Simple Mobile (Tmobile) service. When I requested the unlock code from AT&T, it was denied because the previous owner still had payments to make on their service. So my question is will one of the paid unlocking services be able to provide the unlock code, and if so, is there a particular service that is recommended. A general search returns a vast number of different services with a broad range of fees.
Thanks in advance.
Click to expand...
Click to collapse
More than likely they would not be able to do so as I am going through the same issue. Mine was denied by ATT and im currently going through a unlocking service but it doesn't look good. Ill keep you posted.
I tried a service called unlocunit.com this morning and I actually received an unlock code a few minutes ago. I haven't been able to try the code yet since I'm at work, but I paid $32 and they gave me the code, so maybe it will work for anyone else in the same situation.
ya i got a code for $25 form www.cellunlocker.net and it did not work for me. They are currently working to unlock it but dont know if i will be resolved if ATT cant do it
What I found out was that the ebay seller that I bought the phone off of is the original owner and I have to have him call ATT and he has to let them know that he sold the phone to me and then they can unlock it. @twithers did you try your unlock code???
I got my unlock code from
www.swiftunlocks.com
It worked, gave me the unlocked message but I haven't used it with another sim provider so I can't say it works for sure, I just did it to test and for fun, I'm stuck with at&t until I can pay all the installments ??
I was wondering if anyone gotten their tablet unlocked and can help me out on how or where I can get mine to unlock
Thank You in advance
Nearly two years ago I paid $30 to CellUnlocker.net to unlock my P607T. It maybe be cheaper now, but they worked for me.
Try UnlockRadar.com, they have a -20% offer and it will cost you something around 20$.
https://www.unlockradar.com/unlock-samsung/galaxy-note-10-1-2014-edition
Has anyone tried to get the SIM network unlock code for free from T-Mobile?
I have had good results from them in the past, but I just saw this KB article: https://support.t-mobile.com/docs/DOC-14910
One of T-Mobile's requirements (in addition to account in good standing, device not on payment plan, no more than 2 unlocks per year) require that the device be active on the account for at least 40 days, so I'll need to wait before I try. I'm happy to wait a month to save $20, unless someone tells me it's never going to happen, in which case I'll buy from a third-party now.
Unlocking Note 10.1 (2014 T Mobile
DA6030 said:
Has anyone tried to get the SIM network unlock code for free from T-Mobile?
I have had good results from them in the past, but I just saw this KB article: https://support.t-mobile.com/docs/DOC-14910
One of T-Mobile's requirements (in addition to account in good standing, device not on payment plan, no more than 2 unlocks per year) require that the device be active on the account for at least 40 days, so I'll need to wait before I try. I'm happy to wait a month to save $20, unless someone tells me it's never going to happen, in which case I'll buy from a third-party now.
Click to expand...
Click to collapse
I purchased my T-Mobile Note 10.1 (2014 Edition from Amazon. I threw in an AT&T sim and simply searched for the correct network. No unlocking required..
Ron
ronr9286t said:
I purchased my T-Mobile Note 10.1 (2014 Edition from Amazon. I threw in an AT&T sim and simply searched for the correct network. No unlocking required..
Ron
Click to expand...
Click to collapse
Oh wow, interesting! Are you sure you have a P607T, not a P605? I just threw in an active Verizon SIM and definitely had my boot interrupted with a "SIM network unlock PIN" prompt.
Unlocking SM-P607T
DA6030 said:
Oh wow, interesting! Are you sure you have a P607T, not a P605? I just threw in an active Verizon SIM and definitely had my boot interrupted with a "SIM network unlock PIN" prompt.
Click to expand...
Click to collapse
Yep, just pulled out the best and that is the model. I'm on Android 5.1. Went into Connections, More Networks, Mobile Networks, Checked Mobile Networks and Data Roaming, Opened Network Operators, Select Automatically (Automatically Select Preferred Network), and Default Setup.
Maybe it only works with an AT&T SIM???
Ron
DA6030 said:
Has anyone tried to get the SIM network unlock code for free from T-Mobile?
I have had good results from them in the past, but I just saw this KB article: https://support.t-mobile.com/docs/DOC-14910
One of T-Mobile's requirements (in addition to account in good standing, device not on payment plan, no more than 2 unlocks per year) require that the device be active on the account for at least 40 days, so I'll need to wait before I try. I'm happy to wait a month to save $20, unless someone tells me it's never going to happen, in which case I'll buy from a third-party now.
Click to expand...
Click to collapse
I just tried unlocking tonight, the online representative said it wasn't a T-Mobile device and contact Samsung to figure out "who originally manufactured my tablet." This despite the fact I have to deal with the stupid t-mobile jingle every time it starts up.
As far as I know the Tmobile variant doesn't come locked. Verizon isn't a true GSM network, they use the SIM for 4G LTE.
I've spoken to Tmobile many times and they say none of their tablet comes locked but who knows. Try an AT&T sim... if it let's you use it it means it's unlocked. There is no such thing as selective network lock. It's either locked or it's unlocked.
T-Mobile USA definitely SIM-locks subsidized devices (but you can unlock once paid off, or pay someone to do it). My P607t and my Tab S2 (817t) came SIM-locked.
p607t unlock
i havep607t tmobile i unlock sim card in cellunlocker.com its working but no wifi and bluetooth my friends told me that must root it to get full option he did but after that its locked again give me massege this is unauthrized software so sim card unlock how i get original case make it unlock again its didnot ask to unlock code
egymaster said:
i havep607t tmobile i unlock sim card in cellunlocker.com its working but no wifi and bluetooth my friends told me that must root it to get full option he did but after that its locked again give me massege this is unauthrized software so sim card unlock how i get original case make it unlock again its didnot ask to unlock code
Click to expand...
Click to collapse
I am happy to help with your tablet, but don't understand your question. Maybe someone can help translate to English for you?
Hi Everyone,
I've seen some posts about unlocking this but I'm curious as to whether I can unlock a T-Mobile branded phone purchased outright that has never been activated.
What have you all found to be the easiest way to unlock it? I've already reached out to TM via FB to no avail.
Let me know what you guys think.
Thanks!
Bootloader unlock is done via Motorola. To unlock your device for all carriers you must actively use the phone for 7 days. If you can't unlock it yourself after 7 days using the builtin app, then go in to a store. They can call in and help get it unlocked, but only after you've used the phone for 7 days.
papadelogan said:
Bootloader unlock is done via Motorola. To unlock your device for all carriers you must actively use the phone for 7 days. If you can't unlock it yourself after 7 days using the builtin app, then go in to a store. They can call in and help get it unlocked, but only after you've used the phone for 7 days.
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Ok, that is my question.
The phone is brand new - no sim. I'm trying to get it to a prepaid wireless service and need it unlocked to do so. What you're saying is that I would need to activate it for 7 days for the bootloader to work, correct?
Tmobile themselves offer unlocking but only after 40 days of service which is a no go in my current situation.
Thanks again for any help. No other programs or apps out there that can unlock it more quickly without the amount of work?
You guys are awesome!
ponzpo said:
Ok, that is my question.
The phone is brand new - no sim. I'm trying to get it to a prepaid wireless service and need it unlocked to do so. What you're saying is that I would need to activate it for 7 days for the bootloader to work, correct?
Tmobile themselves offer unlocking but only after 40 days of service which is a no go in my current situation.
Thanks again for any help. No other programs or apps out there that can unlock it more quickly without the amount of work?
You guys are awesome!
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No. You are matching the two things together. Let me be a little bit simpler about this. All use different paragraph so you don't get confused.
BOOTLOADER unlock can be done about 1 minute after you buy the phone. You contact Motorola directly. Search this forum and you'll get tons of information on it
CARRIER Unlocking a T-Mobile phone to be able to use with any carrier can be done after 7 Days of use on a T-Mobile plan. If they recently bumped it up to 40 and that's what customer service told you, then go with that. I've been with them for a few years now and only needed 7 days, but then I was in the store working with one of the sales people and they called in about it. I may have gotten special consideration given the amount of time my wife has had an account with T-Mobile, but I did a carrier unlock after only 7 days.
Sent from my Moto Z (2) using Tapatalk
I picked up a New tmo z2 force and started it with prepaid. The prepaid balance has to be at least 100$ and active for 14 days before they will unlock it.
noXcape said:
I picked up a New tmo z2 force and started it with prepaid. The prepaid balance has to be at least 100$ and active for 14 days before they will unlock it.
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Is that T-Mobile specific prepaid?
Sent from my Moto Z (2) using Tapatalk
Yes. Tmo prepaid
Also that's what the tmo rep told me. I still have like 10 days to wait...so I'll report back when it's done
Decided to call and try my luck with another rep. They escalated the unlock for me and did it with the hour.
Unlock app says permanently unlocked now!
You don't need to have it 7 days or whatever. Buy the phone full price, insert the tmobile sim, boot up and carrier unlock right away with the unlock app. Bootloader unlock is with motorola. That's it.
First, you need to activate your phone with a T-Mobile SIM card (you don't need to possess the SIM card, you can even borrow one for a few minutes) and a non-T-Mobile SIM to check if the phone is network locked.
You can check by following these steps:
1. Insert the “non-accepted SIM card” on the phone (Please check if your new SIM Card is activated, if not contact your Mobile Operator in order to activate it).
2. Wait for the phone to load
3. Insert the SIM’s PIN code (4 digits), if asked.
4. Read the message your phone displays, if you need the unlock code or to unlock via the Device Unlock App.
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Based on the message you have, you can contact T-Mobile again and ask them to unlock. Or you can use a third party unlocking service.
RossTeagan said:
First, you need to activate your phone with a T-Mobile SIM card (you don't need to possess the SIM card, you can even borrow one for a few minutes) and a non-T-Mobile SIM to check if the phone is network locked.
You can check by following these steps:
1. Insert the “non-accepted SIM card” on the phone (Please check if your new SIM Card is activated, if not contact your Mobile Operator in order to activate it).
2. Wait for the phone to load
3. Insert the SIM’s PIN code (4 digits), if asked.
4. Read the message your phone displays, if you need the unlock code or to unlock via the Device Unlock App.
Mod Edit
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This doesnt work.. It says unlock failed.. tried permanent and temporary. Tmobile says theres an unpaid balance but the phones imei is not lost or stolen. The way to request an unlock is the previous owner and the imei # has to make a request. ugh and theres some dude who says he can do it for a fee (clean the imei) im trying to use this on metro and cannot because of the whole tmobile unpaid balance bullcrap
Correct me if I'm wrong. No T-Mobile phone is eligible for unlock unless it's paid off in full and remained on the network for 45 days after. I've unlocked plenty of them after they were paid off and this was almost always the case.
I unlocked my bootloader right after getting my phone. It's not paid off, as I upgraded via JUMP.
sabrdawg said:
I unlocked my bootloader right after getting my phone. It's not paid off, as I upgraded via JUMP.
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Thinking the OP is talking about carrier unlock.
Check what your IMEI's status is in the T-Mobile network with their service here: https://www.t-mobile.com/verifyIMEI.aspx
Note that if the result doesn't with "Congratulations..." you might not be able to unlock your phone.
20degrees said:
Thinking the OP is talking about carrier unlock.
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Ah, got it. It's tricky when "unlock" has multiple meanings, lol! In that case, no, you can't carrier unlock until your phone is paid off
I posted a similar question before I realised there was a thread already on this topic. Can anybody confirm that if you buy a tmo version from Motorola, then what are the conditions for having it unlocked? Is it $100 credit balance (for me that would add $100 to the cost) or immediately on insertion of a TMO SIM or some other conditions? Does anybody have any experiences they can report? Thanks
I can tell you I just tried getting a tmobile variant unlocked (375 outright, I have AT&T) and had a buddy with a tmobile account make the purchase and put his active sim in it and they would not unlock it. Stated it had to be on tmobile network for 40 days. He called multiple times and argued it's already paid off but they wouldn't budge. So I returned it. Had to eat a 50 fee for returning it. I chalk it to a lesson learned.
I was going to buy the phone from the Motorola website for $500 so $375 is a good deal. The problem is while I have a tmobile SIM card on a prepaid account I don't live in the US and while I'm travelling there soon I won't be on the network for 40 days. so I guess it won't be unlockable while I'm there and certainly not once I'm gone.
I wonder what the unlocking Services online are like? Has anybody had any experiences to relate
lchiu7 said:
I was going to buy the phone from the Motorola website for $500 so $375 is a good deal. The problem is while I have a tmobile SIM card on a prepaid account I don't live in the US and while I'm travelling there soon I won't be on the network for 40 days. so I guess it won't be unlockable while I'm there and certainly not once I'm gone.
I wonder what the unlocking Services online are like? Has anybody had any experiences to relate
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There is also a temp unlock through the unlock app. Still fully sim unlocked but for only a short time. Then if you do come back to the US for 40+ days you can try for the permanent unlock.
Sent from my Moto Z (2) using XDA Labs
OK _ just got off both a phone call and chat session with TMO support. Basically the phone has to be on their network for 2 billing cycles and then you can call them to unlock it. That applies even apparently to the $3/month plan. I do have somebody who could do that but they would have to send the phone to me and I am not sure you can do that with its LiOn battery inside.