Develop Bugs

Unlock question for my At&T S3?

I've had my S3 about 5 months, I bought it retail from ebay from a seller that didn't unlock it, it is still tied to AT&T. I use Straight Talk as my service as at&t or T-moblie will work with out unlocking them. I want to unlock my phone now and have a question.
Beings that the micro sim in my phone is straight talk and is working, how do I unlock my phone? from what I've read about unlocking, you need to have a NON-WORKING sim to be able to unlock it. Or is there a way to unlock it with out a sim in it?
thanks for your time.

You actually need a Sim that is not att, to unlock. You will need the unlock code from att or you can buy them on the internet. I was able to get my unlock code for my S2 from att. You have to have the phone on their service for at least 6 months, you call them say you are going out of the county for a few weeks, and bam!, they give you the unlock code.
Once you have the code, you need to put in an activated sim from another provider other than att, when you turn the phone on you'll be asked to enter unlock code. Enter the code, hit enter, bam unlocked.
This won't work with a sim that is not active.
So if you have a straight talk sim in, and have for six months, and its working, and its a i747, then I think you have a unlocked phone.
Sent from my SAMSUNG-SGH-I747 using xda premium

just to clarify, you do NOT have to have AT&T for any given amount of time before you receive an unlock code.
i was an AT&T customer for all of 10 days and got my unlock code for my Galaxy S3. it is VERY dependent on the agent you speak to for asking for an unlock code.
anyways, since you are using Straight Talk, you should have an unlocked phone. best way to test is try to put a different SIM card in it and see what happens.

I was told my device was "ineligible" to be unlocked. AT&T sucks.
If you don't want to waste time talking to a rep that may or may not help you, use this method, it's easy and free: http://forum.xda-developers.com/showthread.php?t=2014982 (it's for the Note II but it works on the AT&T S3). You don't need a non-working sim for this method to work, but you won't know if it worked until you put in a non-working sim.
Also, you'll likely only get Edge network on T-Mobile unless you happen to be one of the lucky few in an areas where you can get 3G or H+.
But as posted in other threads, if you're going to call AT&T, call their International Support line: 1-800-335-4685 (found here: http://forum.xda-developers.com/showthread.php?t=1962453&page=16 )

skrambled said:
I was told my device was "ineligible" to be unlocked. AT&T sucks.
If you don't want to waste time talking to a rep that may or may not help you, use this method, it's easy and free: http://forum.xda-developers.com/showthread.php?t=2014982 (it's for the Note II but it works on the AT&T S3). You don't need a non-working sim for this method to work, but you won't know if it worked until you put in a non-working sim.
Also, you'll likely only get Edge network on T-Mobile unless you happen to be one of the lucky few in an areas where you can get 3G or H+.
But as posted in other threads, if you're going to call AT&T, call their International Support line: 1-800-335-4685 (found here: http://forum.xda-developers.com/showthread.php?t=1962453&page=16 )
Click to expand...
Click to collapse
Thanks for all the great info, I'll give these a try.

[Q] Unlocking a brand new phone never activated?

I just bought a brand new Galaxy Note 3 from a T-MOBILE store to use it with AT&T. The phone has never been activated before and I was wondering can I just insert my AT&T sim card and unlock it with the code that I have? or does the phone have to be activated first with a T-MOBILE sim card before I can unlock it to AT&T?
The region lock is kind of confusing me...

memee4eva said:
I just bought a brand new Galaxy Note 3 from a T-MOBILE store to use it with AT&T. The phone has never been activated before and I was wondering can I just insert my AT&T sim card and unlock it with the code that I have? or does the phone have to be activated first with a T-MOBILE sim card before I can unlock it to AT&T?
The region lock is kind of confusing me...
Click to expand...
Click to collapse
From what I heard it needs to be activated first. BUT, I think it needs to be activated if you plan on using it outside this region (country). I'd say give it a shot and see. If not... if it's not rooted, just take it back lol (j/k).
But I think the region lock stuff applies to international users, or those that want to use it internationally. Region lock I think is used to prevent people from selling these devices outside the country without it first being activated within the country... If I'm wrong, someone may clarify...

memee4eva said:
I just bought a brand new Galaxy Note 3 from a T-MOBILE store to use it with AT&T. The phone has never been activated before and I was wondering can I just insert my AT&T sim card and unlock it with the code that I have? or does the phone have to be activated first with a T-MOBILE sim card before I can unlock it to AT&T?
The region lock is kind of confusing me...
Click to expand...
Click to collapse
There is NO region lock if you purchased the phone
from a tmobile store, they region unlock all their
phones which need it before they sell you the phone.
Only the international NOTE 3 phone models have the
region lock intact and must be activated in the country
of origin with a valid sim card from that region or country.
If you purchased the phone at a Tmobile store then you have
nothing to be worried about, it's already activated and all it needs
is a valid active Tmobile sim card installed.
The Tmobile Note 3 does not come unlocked but Tmobile will
email you a unlock code with instructions if you request it. (free)
The Tmobile phone will not work with an AT&T sim card
unless you request an unlock code from Tmobile & unlock it.
(or using your valid unlock code if you have one)
The phone must have a valid tmobile sim card installed in order
to unlock it successfully.
After it's unlocked you can remove the tmobile sim card and
replace it with an AT&T or any other active sim card.
You must wait at least 14 days to request an unlock code
because that's how long you have to return the phone for
a full refund.
It's easy to unlock, takes less than 30 seconds.
Once unlocked it will work in any country or region.
Good luck!

So there's no region lock on 900T from t-mobile?

How did you buy a phone without an account??
Just bite the bullet and purchase a 3rd party unlock code...
Good Luck!

sloanster said:
How did you buy a phone without an account??
Just bite the bullet and purchase a 3rd party unlock code...
Good Luck!
Click to expand...
Click to collapse
You need to insert a t-mobile sim to unlock the code with an unlock code? Really?

I never said you needed a T-Mobile sim.... (however it is possible)
I'm still interested in knowing how you purchased without account... Do you mind sharing?
newr said:
You need to insert a t-mobile sim to unlock the code with an unlock code? Really?
Click to expand...
Click to collapse

sloanster said:
I never said you needed a T-Mobile sim.... (however it is possible)
I'm still interested in knowing how you purchased without account... Do you mind sharing?
Click to expand...
Click to collapse
Got it from ebay...could be a dud!

tmobile is not just handing out the unlock code even if u did purchase it at full price. i just called them today myself. you have to have an account that has had atleast $100 put through it. i told them i dont have an account i purchased out right and should be able to get the code. they said it was the only way otherwise i could pay samsung or a third party company. finally im like wait my girlfriend has had a prepay acount for like 6 months. thats way over the 100 that they want so they transfered me to the prepay department and i explained to them what was going on. i confirmed the account information with them gave them my imei and they said that i will have an email with in 24hrs with the code. so now im just waiting for the email.

Great! and good luck!
If that backfires you can go to 3rd party such as Fastgsm.com or many others just look at the reviews 1st..
stash9123 said:
tmobile is not just handing out the unlock code even if u did purchase it at full price. i just called them today myself. you have to have an account that has had atleast $100 put through it. i told them i dont have an account i purchased out right and should be able to get the code. they said it was the only way otherwise i could pay samsung or a third party company. finally im like wait my girlfriend has had a prepay acount for like 6 months. thats way over the 100 that they want so they transfered me to the prepay department and i explained to them what was going on. i confirmed the account information with them gave them my imei and they said that i will have an email with in 24hrs with the code. so now im just waiting for the email.
Click to expand...
Click to collapse

stash9123 said:
tmobile is not just handing out the unlock code even if u did purchase it at full price. i just called them today myself. you have to have an account that has had atleast $100 put through it. i told them i dont have an account i purchased out right and should be able to get the code. they said it was the only way otherwise i could pay samsung or a third party company. finally im like wait my girlfriend has had a prepay acount for like 6 months. thats way over the 100 that they want so they transfered me to the prepay department and i explained to them what was going on. i confirmed the account information with them gave them my imei and they said that i will have an email with in 24hrs with the code. so now im just waiting for the email.
Click to expand...
Click to collapse
If anyone else tries this...
The phone must be activated on the t-mobile network for 40 days ($100 minimum) and be paid in full in order to get the unlock code.
I can't remember where I read that, but I also confirmed with a rep because I am considering leaving to a pre-paid service.
If not, you would have to use one of the other ways of unlocking the phone.
Sent from my SM-N900T using Tapatalk

+1
noobtoob said:
If anyone else tries this...
The phone must be activated on the t-mobile network for 40 days ($100 minimum) and be paid in full in order to get the unlock code.
I can't remember where I read that, but I also confirmed with a rep because I am considering leaving to a pre-paid service.
If not, you would have to use one of the other ways of unlocking the phone.
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse

noobtoob said:
If anyone else tries this...
The phone must be activated on the t-mobile network for 40 days ($100 minimum) and be paid in full in order to get the unlock code.
I can't remember where I read that, but I also confirmed with a rep because I am considering leaving to a pre-paid service.
If not, you would have to use one of the other ways of unlocking the phone.
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse
incorrect i just called them to ask why i havnt recieved and the lady checked the acoount said i had been approved and read me my number now i have a redpocket sim wich is att working in my phone

stash9123 said:
incorrect i just called them to ask why i havnt recieved and the lady checked the acoount said i had been approved and read me my number now i have a redpocket sim wich is att working in my phone
Click to expand...
Click to collapse
So you are leasing your phone and on another network?
Sent from my SM-N900T using Tapatalk

noobtoob said:
So you are leasing your phone and on another network?
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse
i own the phone but havnt activated it through tmobile. i had a simple mobile account and wanted to switch to att. tmobile told me i needed a active tmobile account tht has had 100 dollars on it so i used my girlfriends since she has had it for 6ish months. but have nvr used my phone on her account

stash9123 said:
i own the phone but havnt activated it through tmobile. i had a simple mobile account and wanted to switch to att. tmobile told me i needed a active tmobile account tht has had 100 dollars on it so i used my girlfriends since she has had it for 6ish months. but have nvr used my phone on her account
Click to expand...
Click to collapse
So that still stands as correct then. As you just piggy backed on your girlfriends account that has been active for well over 40 days, thus approving your unlock code.
I am only speaking as if you do not have an account. If you buy the phone straight up, in order to give the unlock code they want an account (note I didn't say the device itself, which in my earlier post did say. Oops.) that had been active for 40 days and at least 1 month payment. Otherwise everyone would just buy their phones from them and they would make little profit.
There are always ways around getting a code. As some people mentioned you can always tell them you are going to be over seas and need a code. I have even found that being nice enough, and getting the right person, you sometimes get lucky.
Sent from my SM-N900T using Tapatalk

memee4eva said:
I just bought a brand new Galaxy Note 3 from a T-MOBILE store to use it with AT&T. The phone has never been activated before and I was wondering can I just insert my AT&T sim card and unlock it with the code that I have? or does the phone have to be activated first with a T-MOBILE sim card before I can unlock it to AT&T?
The region lock is kind of confusing me...
Click to expand...
Click to collapse
Please check this link. I think you know about it. Am I right?
http://www.usoftphone.com/t109846.html

Chainfires region lock away app removes the Sim lock. I was able to use my att Sim on a tmobile note 3 without entering any unlock code
Sent from my SM-N900T using XDA Free mobile app

That means after 40 days you can request for the unlock code?

Lorettaa said:
That means after 40 days you can request for the unlock code?
Click to expand...
Click to collapse
Huh?
No it means he is now unlocked and doesn't need an unlock code.

T-mobile device unlock app not working

So I called tmobile and requested my gs6e to be unlocked. I got the email that the unlock is ready with instructions on how to use the tmobile device unlock app. But it keeps saying, "Unlock Failed". I called csr and they don't have a clue why it's not working and told me I could exchange it for another phone. Apparently, they cannot give an unlock code to enter and I have to go through their app to unlock.
Curious, has anyone successfully used the Tmobile device unlock app to unlock their gs6e yet?

I have had 2 emails saying I am good to unlock the phone and the app won't let me unlock. I am as frustrated as you. Do you have a plan with tmobile? I am wondering if I need to use a existing tmobile nano sim with a data plan since I don't have one and am doing pay as you go

I got mine unlocked!
I had $100 in a prepaid account. App didn't work for 4 days. I called tmobile and asked for a supervisor who did the override.
Ran the app and immediately was unlocked. They wanted a 14 day period for the return window, and said they couldn't do any more
I asked for the supervisor and it was done in seconds. I'm on at&t, working as expected

stu5797 said:
I have had 2 emails saying I am good to unlock the phone and the app won't let me unlock. I am as frustrated as you. Do you have a plan with tmobile? I am wondering if I need to use a existing tmobile nano sim with a data plan since I don't have one and am doing pay as you go
Click to expand...
Click to collapse
Yes I have the $50 plan with 1gb lte with tmobile. I'm also a new customer and haven't reached the 14 days window yet. Got the phone only 4 days. Maybe that has something to do with it.
Sent from my SM-G925T

Does the device unlock app works on WIFI?
I'm outside the US and the unlock email they send says: "must be connected to the internet via a cellular network in order to complete the steps"
Since I'm prepaid there is no data roaming so it will be impossible for me to connect to a data network.
Has anyone tried to unlock over wifi? or outside the US?
Thanks!

anakin182 said:
I'm outside the US and the unlock email they send says: "must be connected to the internet via a cellular network in order to complete the steps"
Since I'm prepaid there is no data roaming so it will be impossible for me to connect to a data network.
Has anyone tried to unlock over wifi? or outside the US?
Thanks!
Click to expand...
Click to collapse
The app itself does need to be connected to the T-Mobile cell tower during the unlock process. However, T-Mobile should still provide you with the unlock code. I unlocked mine with an unlocked code provided by the T-Mobile Customer Service Agent. Ask the agent for the code, plug in another SIM card and unlock. Don't use the app.

LTE-X said:
The app itself does need to be connected to the T-Mobile cell tower during the unlock process. However, T-Mobile should still provide you with the unlock code. I unlocked mine with an unlocked code provided by the T-Mobile Customer Service Agent. Ask the agent for the code, plug in another SIM card and unlock. Don't use the app.
Click to expand...
Click to collapse
Thanks! I think then my issue is the 14days. I have called Tmobile 3 times today and all the supervisors told me that they are not able to take out the 14 days restriction. They elevated the issue to the unlock department to request the code without the app.
How did you introduced the code? did you use the: #7465625*638*# command? I received a code from cellunlock it works if I don't have a sim card on the phone "unlock successful" but as soon as I put a new sim and the device is restarted it says again that the sim card can't be recognized.

I called tmobile and they escalated unlock issue to a supervisor but I was also told the same restriction about the 14 days before they can do an override to unlock

cclhuzhou said:
I asked for the supervisor and it was done in seconds.
Click to expand...
Click to collapse
Can you share more details? What did you say to them? Curious how you were successful or very lucky. [emoji3]

Ok, I successfully unlocked my T-Mobile Galaxy S6 with the app, heres the steps I took to achieve this,
1. paid the phone off in full
2. paid 2 months ahead on my plan
3. contact customer support via chat and had the rep put an unlock request in
4. waited for about 12 hours and I got my unlock email explaining how to use the unlock app
5. multiple attempts of unlocking with the app was met with failure
6. called T-Mobile tech support (make sure you ask for tech support, customer care has no idea what there doing) and explained to them you received the unlock email and the app was not working
7. heres the hard part, your going to be on the phone with tech support for about a half hour while they try to understand why a phone cant be unlocked with an unlock code (its like these people are unaware of how these phones work), you have to just hold out and play dumb the entire time. they will eventually transfer you to the unlock department and youll be done in about 30 secs
I now have a fully unlocked phone working on AT&T. Feel free to ask me any more questions.

Cozzeck said:
Ok, I successfully unlocked my T-Mobile Galaxy S6 with the app, heres the steps I took to achieve this,
1. paid the phone off in full
2. paid 2 months ahead on my plan
3. contact customer support via chat and had the rep put an unlock request in
4. waited for about 12 hours and I got my unlock email explaining how to use the unlock app
5. multiple attempts of unlocking with the app was met with failure
6. called T-Mobile tech support (make sure you ask for tech support, customer care has no idea what there doing) and explained to them you received the unlock email and the app was not working
7. heres the hard part, your going to be on the phone with tech support for about a half hour while they try to understand why a phone cant be unlocked with an unlock code (its like these people are unaware of how these phones work), you have to just hold out and play dumb the entire time. they will eventually transfer you to the unlock department and youll be done in about 30 secs
I now have a fully unlocked phone working on AT&T. Feel free to ask me any more questions.
Click to expand...
Click to collapse
Do they really transfer you to the unlock department? they keep telling me that they can only reach the unlock department via email and there is no way the can transfer me, give me an email or call this department. I keep receiving the email to unlock the device but since I'm inside the 14 days remorse period I'm unable to unlock. Any recommendation on how should I get in contact with the unlock department?
Thanks!

Was told the same thing about the 14 days restriction. Curious how to get to talk to the unlock dept

nyknight77 said:
Was told the same thing about the 14 days restriction. Curious how to get to talk to the unlock dept
Click to expand...
Click to collapse
anakin182 said:
Do they really transfer you to the unlock department? they keep telling me that they can only reach the unlock department via email and there is no way the can transfer me, give me an email or call this department. I keep receiving the email to unlock the device but since I'm inside the 14 days remorse period I'm unable to unlock. Any recommendation on how should I get in contact with the unlock department?
Thanks!
Click to expand...
Click to collapse
Yeah, they guy I talked to said he was the guy in charge of the unlocks for the galaxy s6, guess I got lucky. And I still have 4 days left on my remorse period so whoever told you that was blowing smoke.

LTE-X said:
The app itself does need to be connected to the T-Mobile cell tower during the unlock process. However, T-Mobile should still provide you with the unlock code. I unlocked mine with an unlocked code provided by the T-Mobile Customer Service Agent. Ask the agent for the code, plug in another SIM card and unlock. Don't use the app.
Click to expand...
Click to collapse
T-mobile keep telling me that there is no unlock code for my device, that the only way to unlock is connected to a DATA network in the US. They are telling me that I will need to send my phone back to the US. Were you really able to unlock it with a code? how did you even enter the code? Thanks.

How to Enter Unlock Code for TMOBILE USA (Galaxy S6 / S6 EDGE)(G920T / G925T)
I think this is what everyone is looking for right?
Or at least hoping for someone to tell them that it's possible to Unlock TMOBILE USA Galaxy S6 / S6 EDGE (G920T / G925T)
I have about 5pcs of TMOBILE USA Galaxy S6 EDGE (G925T) and trying to unlock as well.
Already purchased only (One) Unlock Code to try one of the 5pcs of TMOBILE USA Galaxy S6 EDGE (G925T):
This is what I found online this morning: (SEE LINK BELOW)
https://blog.unlockbase.com/unlock-samsung-galaxy-s6-tmobile-usa/
I guess it's plain and simple way to say.
TMOBILE USA Galaxy S6 EDGE (G925T) has a CUSTOM FIRMWARE that prevent the "SIM NETWORK UNLOCK PIN" box from popup so you can Enter Unlock Code.
===================================================
The way around this is: (SIMILAR LIKE: TMOBILE GALAXY AVANT)
Use Newest ODIN-Flash-MetroPCS Firmware (S6 / S6 EDGE)
Reboot
Then "SIM NETWORK UNLOCK PIN" box will popup
Enter "Unlock Code"
REFLASH back with ORIGINAL TMOBILE USA STOCK FIRMWARE.
Enjoy.... (Will Remain Unlock)
I CANNOT verify this method just yet because METROPCS Firmware for Galaxy S6 EDGE is NOT AVAILABLE yet.
I will confirm this once I get my hand on METROPCS Firmware for the S6 EDGE.
Can someone with TMOBILE GALAXY S6 (G920T) test out this method and confirm ?
Hopefully this will calm or make it a good news for everyone with TMOBILE USA Galaxy S6 / S6 EDGE.
Cheers !

This appered yesterday. The site says that we check later for the rom for S6 Edge, as you said.
I am one of those waiting for the rom, just to try it. Hope we can confirm or denied this later.

dtkool said:
I think this is what everyone is looking for right?
Or at least hoping for someone to tell them that it's possible to Unlock TMOBILE USA Galaxy S6 / S6 EDGE (G920T / G925T)
I have about 5pcs of TMOBILE USA Galaxy S6 EDGE (G925T) and trying to unlock as well.
Already purchased only (One) Unlock Code to try one of the 5pcs of TMOBILE USA Galaxy S6 EDGE (G925T):
This is what I found online this morning: (SEE LINK BELOW)
https://blog.unlockbase.com/unlock-samsung-galaxy-s6-tmobile-usa/
I guess it's plain and simple way to say.
TMOBILE USA Galaxy S6 EDGE (G925T) has a CUSTOM FIRMWARE that prevent the "SIM NETWORK UNLOCK PIN" box from popup so you can Enter Unlock Code.
===================================================
The way around this is: (SIMILAR LIKE: TMOBILE GALAXY AVANT)
Use Newest ODIN-Flash-MetroPCS Firmware (S6 / S6 EDGE)
Reboot
Then "SIM NETWORK UNLOCK PIN" box will popup
Enter "Unlock Code"
REFLASH back with ORIGINAL TMOBILE USA STOCK FIRMWARE.
Enjoy.... (Will Remain Unlock)
I CANNOT verify this method just yet because METROPCS Firmware for Galaxy S6 EDGE is NOT AVAILABLE yet.
I will confirm this once I get my hand on METROPCS Firmware for the S6 EDGE.
Can someone with TMOBILE GALAXY S6 (G920T) test out this method and confirm ?
Hopefully this will calm or make it a good news for everyone with TMOBILE USA Galaxy S6 / S6 EDGE.
Cheers !
Click to expand...
Click to collapse
Try this #7465625*638*# then enter your unlock code see if it works

thatotherguy.. said:
Try this #7465625*638*# then enter your unlock code see if it works
Click to expand...
Click to collapse
It won't, I tried this and it will tell you successful but then when you rebott your back to square one

Yep, this code + Unlock Code = NOT WORKING
#7465625*638*#
Already tested or tried that code or all the known working code.... [Seem like it's all BLOCKED or NOTHING Happens]

https://blog.unlockbase.com/unlock-samsung-galaxy-s6-tmobile-usa/
we are getting close!!!!!!!

Unlocking Moto Z 2 Force - Tmobile

Hi Everyone,
I've seen some posts about unlocking this but I'm curious as to whether I can unlock a T-Mobile branded phone purchased outright that has never been activated.
What have you all found to be the easiest way to unlock it? I've already reached out to TM via FB to no avail.
Let me know what you guys think.
Thanks!

Bootloader unlock is done via Motorola. To unlock your device for all carriers you must actively use the phone for 7 days. If you can't unlock it yourself after 7 days using the builtin app, then go in to a store. They can call in and help get it unlocked, but only after you've used the phone for 7 days.

papadelogan said:
Bootloader unlock is done via Motorola. To unlock your device for all carriers you must actively use the phone for 7 days. If you can't unlock it yourself after 7 days using the builtin app, then go in to a store. They can call in and help get it unlocked, but only after you've used the phone for 7 days.
Click to expand...
Click to collapse
Ok, that is my question.
The phone is brand new - no sim. I'm trying to get it to a prepaid wireless service and need it unlocked to do so. What you're saying is that I would need to activate it for 7 days for the bootloader to work, correct?
Tmobile themselves offer unlocking but only after 40 days of service which is a no go in my current situation.
Thanks again for any help. No other programs or apps out there that can unlock it more quickly without the amount of work?
You guys are awesome!

ponzpo said:
Ok, that is my question.
The phone is brand new - no sim. I'm trying to get it to a prepaid wireless service and need it unlocked to do so. What you're saying is that I would need to activate it for 7 days for the bootloader to work, correct?
Tmobile themselves offer unlocking but only after 40 days of service which is a no go in my current situation.
Thanks again for any help. No other programs or apps out there that can unlock it more quickly without the amount of work?
You guys are awesome!
Click to expand...
Click to collapse
No. You are matching the two things together. Let me be a little bit simpler about this. All use different paragraph so you don't get confused.
BOOTLOADER unlock can be done about 1 minute after you buy the phone. You contact Motorola directly. Search this forum and you'll get tons of information on it
CARRIER Unlocking a T-Mobile phone to be able to use with any carrier can be done after 7 Days of use on a T-Mobile plan. If they recently bumped it up to 40 and that's what customer service told you, then go with that. I've been with them for a few years now and only needed 7 days, but then I was in the store working with one of the sales people and they called in about it. I may have gotten special consideration given the amount of time my wife has had an account with T-Mobile, but I did a carrier unlock after only 7 days.
Sent from my Moto Z (2) using Tapatalk

I picked up a New tmo z2 force and started it with prepaid. The prepaid balance has to be at least 100$ and active for 14 days before they will unlock it.

noXcape said:
I picked up a New tmo z2 force and started it with prepaid. The prepaid balance has to be at least 100$ and active for 14 days before they will unlock it.
Click to expand...
Click to collapse
Is that T-Mobile specific prepaid?
Sent from my Moto Z (2) using Tapatalk

Yes. Tmo prepaid
Also that's what the tmo rep told me. I still have like 10 days to wait...so I'll report back when it's done
Decided to call and try my luck with another rep. They escalated the unlock for me and did it with the hour.
Unlock app says permanently unlocked now!

You don't need to have it 7 days or whatever. Buy the phone full price, insert the tmobile sim, boot up and carrier unlock right away with the unlock app. Bootloader unlock is with motorola. That's it.

First, you need to activate your phone with a T-Mobile SIM card (you don't need to possess the SIM card, you can even borrow one for a few minutes) and a non-T-Mobile SIM to check if the phone is network locked.
You can check by following these steps:
1. Insert the “non-accepted SIM card” on the phone (Please check if your new SIM Card is activated, if not contact your Mobile Operator in order to activate it).
2. Wait for the phone to load
3. Insert the SIM’s PIN code (4 digits), if asked.
4. Read the message your phone displays, if you need the unlock code or to unlock via the Device Unlock App.
Mod Edit
Based on the message you have, you can contact T-Mobile again and ask them to unlock. Or you can use a third party unlocking service.

RossTeagan said:
First, you need to activate your phone with a T-Mobile SIM card (you don't need to possess the SIM card, you can even borrow one for a few minutes) and a non-T-Mobile SIM to check if the phone is network locked.
You can check by following these steps:
1. Insert the “non-accepted SIM card” on the phone (Please check if your new SIM Card is activated, if not contact your Mobile Operator in order to activate it).
2. Wait for the phone to load
3. Insert the SIM’s PIN code (4 digits), if asked.
4. Read the message your phone displays, if you need the unlock code or to unlock via the Device Unlock App.
Mod Edit
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This doesnt work.. It says unlock failed.. tried permanent and temporary. Tmobile says theres an unpaid balance but the phones imei is not lost or stolen. The way to request an unlock is the previous owner and the imei # has to make a request. ugh and theres some dude who says he can do it for a fee (clean the imei) im trying to use this on metro and cannot because of the whole tmobile unpaid balance bullcrap

Correct me if I'm wrong. No T-Mobile phone is eligible for unlock unless it's paid off in full and remained on the network for 45 days after. I've unlocked plenty of them after they were paid off and this was almost always the case.

I unlocked my bootloader right after getting my phone. It's not paid off, as I upgraded via JUMP.

sabrdawg said:
I unlocked my bootloader right after getting my phone. It's not paid off, as I upgraded via JUMP.
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Thinking the OP is talking about carrier unlock.

Check what your IMEI's status is in the T-Mobile network with their service here: https://www.t-mobile.com/verifyIMEI.aspx
Note that if the result doesn't with "Congratulations..." you might not be able to unlock your phone.

20degrees said:
Thinking the OP is talking about carrier unlock.
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Ah, got it. It's tricky when "unlock" has multiple meanings, lol! In that case, no, you can't carrier unlock until your phone is paid off

I posted a similar question before I realised there was a thread already on this topic. Can anybody confirm that if you buy a tmo version from Motorola, then what are the conditions for having it unlocked? Is it $100 credit balance (for me that would add $100 to the cost) or immediately on insertion of a TMO SIM or some other conditions? Does anybody have any experiences they can report? Thanks

I can tell you I just tried getting a tmobile variant unlocked (375 outright, I have AT&T) and had a buddy with a tmobile account make the purchase and put his active sim in it and they would not unlock it. Stated it had to be on tmobile network for 40 days. He called multiple times and argued it's already paid off but they wouldn't budge. So I returned it. Had to eat a 50 fee for returning it. I chalk it to a lesson learned.

I was going to buy the phone from the Motorola website for $500 so $375 is a good deal. The problem is while I have a tmobile SIM card on a prepaid account I don't live in the US and while I'm travelling there soon I won't be on the network for 40 days. so I guess it won't be unlockable while I'm there and certainly not once I'm gone.
I wonder what the unlocking Services online are like? Has anybody had any experiences to relate

lchiu7 said:
I was going to buy the phone from the Motorola website for $500 so $375 is a good deal. The problem is while I have a tmobile SIM card on a prepaid account I don't live in the US and while I'm travelling there soon I won't be on the network for 40 days. so I guess it won't be unlockable while I'm there and certainly not once I'm gone.
I wonder what the unlocking Services online are like? Has anybody had any experiences to relate
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There is also a temp unlock through the unlock app. Still fully sim unlocked but for only a short time. Then if you do come back to the US for 40+ days you can try for the permanent unlock.
Sent from my Moto Z (2) using XDA Labs

OK _ just got off both a phone call and chat session with TMO support. Basically the phone has to be on their network for 2 billing cycles and then you can call them to unlock it. That applies even apparently to the $3/month plan. I do have somebody who could do that but they would have to send the phone to me and I am not sure you can do that with its LiOn battery inside.

Unlock code for AT&T Moto Z2 Force - want to use on Red Pocket

So I got this phone in a great deal for my daughter. She has Red Pocket AT&T SIM, so I thought it should work with no issues, but when I pop the Red Pocket SIM it ask for unlock code and if I dismiss it the phone has no service. I tried unlocking with AT&T by using one of my friends account and it gives error saying IMEI number and Phone number doesn't match.
Does anyone know why an AT&T phone won't work on AT&T MVNO? If there a way to unlock and make it work? pls help!

https://www.att.com/deviceunlock/
I've used this to unlock other AT&T phones, it's worth a shot. It probably won't work if the device has a bad ESN, active account or remaining balance.

Ace42 said:
https://www.att.com/deviceunlock/
I've used this to unlock other AT&T phones, it's worth a shot. It probably won't work if the device has a bad ESN, active account or remaining balance.
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Already tried, doesn't work. They want the phone to be active in account for 60 days.

bocondo said:
Already tried, doesn't work. They want the phone to be active in account for 60 days.
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Odd. I've unlocked 3 AT&T phones that were BNIB.
Did you choose non subscriber for the yes/no question?

bocondo said:
So I got this phone in a great deal for my daughter. She has Red Pocket AT&T SIM, so I thought it should work with no issues, but when I pop the Red Pocket SIM it ask for unlock code and if I dismiss it the phone has no service. I tried unlocking with AT&T by using one of my friends account and it gives error saying IMEI number and Phone number doesn't match.
Does anyone know why an AT&T phone won't work on AT&T MVNO? If there a way to unlock and make it work? pls help!
Click to expand...
Click to collapse
it should work on at&t MVNO.

I unlocked my brand new Z2 Force by using AT&T's unlock request website. Took 5 attempts spanning 4 weeks. Keep trying. Use a non-AT&T phone number or no number when you submit the request.
Was your device new when you purchased? Maybe the seller activated it and has account troubles.