I bought the phone from Tmobile and then bought the unlock code online but for the life of me I am unable to get the prompt for entering the unlocke code.
One previous phones (G3, Note 3), it automatically poped up when I started the phone with At&t sim but I'm having no such luck with the G4. I have also tried all the codes that the seller suggested but still no prompt. I even tried the Tmobile's unlock application and it just gives an error that server is not responding.
Does anyone has any suggestion? I desperately need some help.
ajamils said:
I bought the phone from Tmobile and then bought the unlock code online but for the life of me I am unable to get the prompt for entering the unlocke code.
One previous phones (G3, Note 3), it automatically poped up when I started the phone with At&t sim but I'm having no such luck with the G4. I have also tried all the codes that the seller suggested but still no prompt. I even tried the Tmobile's unlock application and it just gives an error that server is not responding.
Does anyone has any suggestion? I desperately need some help.
Click to expand...
Click to collapse
I believe that phone needs to be used for 30 or 60 days or something to let you unlock it.
Sent from my M8 M8
ThatKawaiiGuy said:
I believe that phone needs to be used for 30 or 60 days or something to let you unlock it.
Sent from my M8 M8
Click to expand...
Click to collapse
I thought that requirement was only of I want to request an unlock code from Tmobile.
What if i use a different sim in that phone? My brother has been a Tmobile customer for over 10 years.
ajamils said:
I thought that requirement was only of I want to request an unlock code from Tmobile.
What if i use a different sim in that phone? My brother has been a Tmobile customer for over 10 years.
Click to expand...
Click to collapse
same "strick" requirements with S6/Edge.. to do permanent unlock your brother needs to have the ESN tied to his account as main user.. you can try the temporary unlock with his tmobile that could buy you 30days
Try putting this in the dialer 2945#*811#
Edit.. Doesn't work they gave me that code to unlock my G3 but it had the 851 suffix If you own the phone outright then customer service should give you the code
I was told by an in-store t-mobile rep that if you buy the phone outright, you can contact them to get it unlocked for free. If you buy it on the EIP, you have to make two payments before you can get it unlocked.
I did buy the phone outright but since they didn't want to sell the phone without a service plan I got the month to month plan and from what I've heard I need to keep the account for 40 days before I can request an unlock code.
With that said, since I already have the unlock code all I need is the access to the prompt to enter it.
Sticky situation...
I got the same problem. Any attempts to prompt to enter activation fail.
Tried entering other carrier sim cards and dialing 2945#*811# but it doesn't do anything.
All we need is a manual way to enter unlock code (which i already got). Would be nice if there was an app that just forces it to appear... It feela like T-Mobile is just masked it out of their dialer.
I have the same problem - I have the codes but cannot access the unlock menu?
T-Mobile 811
I did notice that there is a new app Tmo threw on here called unlock. Maybe that's why the code won't work. Maybe it has to go through the app now..
Swizzle82 said:
I did notice that there is a new app Tmo threw on here called unlock. Maybe that's why the code won't work. Maybe it has to go through the app now..
Click to expand...
Click to collapse
That's what it looks like. I contacted Tmobile and asked for an unlock code and the CSR told me that they do not have any record of my phone's IMEI so I should use it for few days and then call back.
I'm on new Tmobile account and just opened the phone today.
Swizzle82 said:
I did notice that there is a new app Tmo threw on here called unlock. Maybe that's why the code won't work. Maybe it has to go through the app now..
Click to expand...
Click to collapse
Yeah, but all that app does it checks if you're eligible for an unlock... I don't understand I gave them FULL payment for the phone (I don't owe T-mobile anything for this device, device is paid off in full).
But I did call them and they're saying you basically have to be with them for 40 days for them to give you the unlock.. It's really lame how they're hacking their phone not to display unlock option, even though you friggin' have paid off phone.... you don't force people to be your customers like that "Mr we give you so much freedom, we don't even have contracts".
That's total BS. I paid full price for the phone as well so I don't know what gives them the right to do something like this.
same here. not only did i pay full price. according to their pricing chart i had to pay a $30 premium on top of the MSRP because I'm a non-tmobile customer. Now i'm finding out that not only does the unlock process have to go through app, even though customer service gave me different instructions on how to unlock it (that didn't work), but I also have to find a tmobile customer that's within good standing temporarily give me their sim card to put into the phone so that i can run the unlock with the app. WHAT THE F**K TMOBILE!? and you want me to leave ATT for you? as bad as people say ATT is they've never given me issues like this. BS
I was a Tmobile customer since Voice Stream days but switched to At&t two years back and I'm never going back. The only thing that I hate about At&t is their B$ about locking bootloader and because of that my last 3 phones have been from Tmobile. But the way things are going with Tmobile now, it looks like I'll be buying my next phone will either be an international version or At&t
I'm with you guys! This is last time I did business with T-Mobile , forcing people to use your services even if you paid in full for the device is not the best way to gain business...
And by the way even getting someone with T-Mobile account will not magically unlock your device, you would still have to buy their service for 2 months ahead to unlock "YOUR" device.
Lobanovskiy said:
I'm with you guys! This is last time I did business with T-Mobile , forcing people to use your services even if you paid in full for the device is not the best way to gain business...
And by the way even getting someone with T-Mobile account will not magically unlock your device, you would still have to buy their service for 2 months ahead to unlock "YOUR" device.
Click to expand...
Click to collapse
The argument right now is that there should in no way be any restrictions from a carrier if the customer purchases a product at full value. Although, this restriction is technically included in their T's & C's.
BUT!!! In line with those same T's & C's, technically there's no way for them to stop any of us from having an existing tmobile customer gain an unlock code using their account as long as sed customer claims it as their own during the unlock process. After it's done tmobile can't do sh**.
What you are describing falls under their eligibility requirements for "Unlock eligibility for monthly phones, tablets and mobile internet devices". What I'm trying to do technically falls under the standard device unlocking requirements (IN RED). They can't tell a tmobile customer in good standing that they can't unlock a tmobile phone that was purchased for them as a "gift" that was paid for at face value as long as that tmobile customer meets all of tmobile's requirements pertaining to the unlocking category they fall under. If they do that then they're in for a lawsuit for sure...
Unlock requirements
We provide mobile device unlock codes free of charge within two business days (or provides further information about timing) for eligible devices.
Device eligibility is determined as follows:
The device must be a T-Mobile device.
The device must not be reported as lost, stolen or blocked to T-Mobile.
The account associated with the device must be in good standing.
You have requested no more than 2 mobile device unlock codes per line of service in the last 12 months.
The device must satisfy all the Postpaid or Pay in Advance (Prepaid) Unlocking terms outlined below.
You may need a non-T-Mobile and non-MetroPCS SIM card to insert in the phone.
Unlock eligibility for monthly phones, tablets and mobile internet devices
The device must have been active on the T-Mobile network for at least 40 days on the requesting line.
If the device is financed using T-Mobile’s Equipment Installment Plan (EIP), all payments must be satisfied and the device must be paid in full.
If the device is on an account that is under a service contract term, at least 18 consecutive monthly payments must have been made or the account has migrated to Simple Choice no contract rate plan.
If the device is associated with a canceled account, the account balance must be zero, including all pending charges
T-Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.
Unlock eligibility for pay in advance (prepaid) phones, tablets and mobile internet devices
The device has been active on the T-Mobile network for more than 1 year on the requesting line.
If the device has been active for less than 1 year on the requesting line, the Pay in Advance account associated with the device must have had more than $25 in refills for basic phones or $100 in refills for smartphones or tablet since device first use date.
The account must not be canceled and in good standing.
T-Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.
I have unlocked phones for friends before. As long as the phone is registered on the network for at least 7 days and is paid off someone who has a T-Mobile account(older than 40 days) can unlock any device.
I was thinking of getting the G4 from T-Mobile and use it on ATT. However, I learned a harsh lesson when trying this for my wife with the S6 edge. There is no question in my mind that T-Mobile is going around the agreement that all carriers have to unlock the device. I too purchased a code and even though someone figured out how to get the unlock prompt up, it would not take the code. I decided to get prepaid service. Turns out that if you get prepaid service, to unlock the phone you have to have added at least $100 balance. Otherwise, you have to wait 1 year on prepaid. No one I spoke to was able to unlock the device. In the end I probably could have gotten the phone unlocked once I had $100 balance using the app but I thought this was ridiculous so I filed an FCC complaint. I was contacted the next day by someone form their executive office. She offered to unlock the phone. I had already returned the phone and was stuck with a $100 prepaid account I didn't need. So in the end I got a $100 visa card from them.
Despite me explaining to her multiple times, she would not acknowledge that they were preventing third-party unlocking by forcing the use of the T-Mobile app. I think they need to hear from more people. I gave the links in my S6 post. I am linking it here so maybe some of you can file the complaint as well and T-Mobile can stop this nonsense for phones purchased at full retail.
http://forum.xda-developers.com/showpost.php?p=60610687&postcount=46
I'm seriously thinking about returning the damn phone and getting the Unlocked version from eBay. It is not only cheaper but I won't have to deal with any of this account crap that I had to sign up for to buy the device. My only concern is that I've already filled the online rebates for the 128GB microSD and the LG promo, so I'm probably going to miss out on those.
Does anyone has any experience with returning phone + service to T-Mobile store? On the reciept it says that they could charge a restocking fees of up to $50.
Related
Reposted in it's own thread per suggestion.
Originally Posted by joewho21 View Post
Replying because i also have unlock issues. I just bought a rogers locked glide from newegg and an unlock code from cellphoneunlock.net. So far i"ve had no luck unlocking the device. I've tried all methods the unlock site suggested with and without an att sim card. So far none of them brings up the unlock pass code screen like i"ve seen in youtube videos and in other posts. Instead i get a "ussd code running" message followed by "connection problem or invalid mmi code" message. Phone isn"t rooted or modded and has only been factory reset so far. Thanks in advance for any help i can get.
Darkshado said:
First of all, you should start your own thread.
Second, aside from entering the code you've bought after being prompted for it by booting with a "foreign" SIM card, the two other methods out there involve root or CWM.
Click to expand...
Click to collapse
That's the thing, i never get the prompt to enter the code. It just gives the two messages in order "ussd code running" followed by "connection problem or invalid mmi code" whenever i try to get the password screen. I'm just looking for a no frills way to get the prompt screen to show. If rooting is the easiest way so be it.
There is a way to get your unlock code for free.. calling at&t or rogers and telling them you want your unlock code and they by law must give it to you...
Why pay when your legally entitled to this code?
Current System:
CWMR Touch 6.0.0.1 (Stable)
i927ruclg9 ICS 4.0.4 stock
CWM keyboard backlight fix
Superuser 3.2 RC3 arm signed
Hazard1nc's Homepage
---------- Post added at 09:59 PM ---------- Previous post was at 09:58 PM ----------
You see, as long as you live in the united states, the department of justice laid the law down that you cannot be forced to buy a phone and be stuck to only that one network...
Current System:
CWMR Touch 6.0.0.1 (Stable)
i927ruclg9 ICS 4.0.4 stock
CWM keyboard backlight fix
Superuser 3.2 RC3 arm signed
Hazard1nc's Homepage
hazard1nc said:
There is a way to get your unlock code for free.. calling at&t or rogers and telling them you want your unlock code and they by law must give it to you...
Why pay when your legally entitled to this code?
You see, as long as you live in the united states, the department of justice laid the law down that you cannot be forced to buy a phone and be stuck to only that one network...
Click to expand...
Click to collapse
I heard that for Canada that they will give you the code after you contract is up because then you have fully paid for your phone and they are obligated since it is now yours. I have not tested this just heard it from a friend who will try this method in 6 months when his contract is over. Any one try this yet?
hazard1nc and dudejb: Going by my experience and http://en.wikipedia.org/wiki/SIM_lock
USA: T-Mobile has given codes as long as you fulfilled a few conditions. AT&T now gives them on request due to a binding class action lawsuit settlement/decision, not an actual law.
Canada: There was an attempt to mandate SIM unlocking by law, but the bill never passed. Carriers might provide a code according to their policies and whims, usually for a fee that's akin to highway robbery (50-75$). None will provide a code upon purchasing a phone outright either.
joewho21: I've searched for the errors you've had and couldn't come up with much.
MMI codes are like the codes you've used to get the phone's lock status and perhaps feed it an unlock code.
Is the error popping up on its own? With a SIM in the phone? Without?
My best-guess-based suggestion: without a SIM card in the phone, flash CWM, backup your /efs partition, making multiple copies. Then delete the nv_data.bin file on your phone, and reboot it. This should (and can be confirmed with nv.log afterwards) force the phone to restore the backup nv_data file. Depending on what NewEgg did to unlock at first, your phone should now be locked to Rogers, and still have its IMEI valid. Shut down the phone, insert your AT&T SIM and turn it back on. With any luck you should get a prompt and be on your way.
Update: After way too long looking up how to use odin and cwm. (they really need a super noob sticky for that) I flashed the att rom from this thread. http://forum.xda-developers.com/showthread.php?t=1378082 . I got my unlock screen after entering *7465625*638*# and the phone can now make calls, text, and still double checking the web connection. (might have put in the wrong mnc code) Anyways just wanted to post a thank you for those that offered there assistance.
If you're having problems with internet (and mms) it's likely that you need to enter the correct APN settings. A quick search around these forums should mention how to do it.
hazard1nc said:
There is a way to get your unlock code for free.. calling at&t or rogers and telling them you want your unlock code and they by law must give it to you...
Why pay when your legally entitled to this code?
Click to expand...
Click to collapse
I just want to make sure I am understanding this correctly: if I go to AT&T or Walmart and just buy a Captivate Glide outright, no contract or anything, I can then call AT&T and say hey I need the unlock code for the Captivate Glide? Or even get it at the AT&T store if I get it there instead of Walmart?
Better to wait 3 or 9 months depending on the contract - they can't toss out the SIM unlocking code when the phone's pretty fresh. Same for any carriers around here, from what I'm told.
Sent from my SGH-I927 using xda app-developers app
Dr. Mario said:
Better to wait 3 or 9 months depending on the contract - they can't toss out the SIM unlocking code when the phone's pretty fresh. Same for any carriers around here, from what I'm told.
Sent from my SGH-I927 using xda app-developers app
Click to expand...
Click to collapse
That's kinda what I thought. I just want to buy the phone without ever having a contract. I pretty much thought the order would be buy the phone, buy the unlock code, insert the SIM card from Net10, have Net10 service. Though I've heard conflicting reports on whether AT&T stores will sell the phone outright without me signing up for a contract. Walmart, on the other hand, doesn't care, but somehow the Glide there is more expensive by about $100 than at an AT&T store.
Yeah... It does suck but some online store like www.newegg.com do sell the unlocked Android phones, even scary expensive ones cheap - sometimes they gets put up for sales - I remember SGH-I927 was to be sold for $250 there. I'll check.
EDIT: Yup, still $250.
And I bought mine used at a pawnshop for $150 as I had to ditch the Straight Talk phone, since I have been having issues with few peoples (long story), but now the problem's solved. AT&T gave me the SIM unlock code instantly as it's maybe a few months old and was sold off as a second-hand so I'm not binded to the contract. And if you bought a phone with the full price paid off, not subsidized, they can give you the SIM code, you gotta check with some AT&T CSR who have the patience.
Sent from my SGH-I927 using xda app-developers app
Dr. Mario said:
Yeah... It does suck but some online store like www.newegg.com do sell the unlocked Android phones, even scary expensive ones cheap - sometimes they gets put up for sales - I remember SGH-I927 was to be sold for $250 there. I'll check.
EDIT: Yup, still $250.
And I bought mine used at a pawnshop for $150 as I had to ditch the Straight Talk phone, since I have been having issues with few peoples (long story), but now the problem's solved. AT&T gave me the SIM unlock code instantly as it's maybe a few months old and was sold off as a second-hand so I'm not binded to the contract. And if you bought a phone with the full price paid off, not subsidized, they can give you the SIM code, you gotta check with some AT&T CSR who have the patience.
Sent from my SGH-I927 using xda app-developers app
Click to expand...
Click to collapse
Thats sad! I purchased AT&T 2 Glides and one iphone4 at walmart last year. got them with a 2yr contract for just under $100 each. they wanted to sell me insurance for an extra 4.99 a month. I asked, "If I have to use the insurance, what is my deductible?" I was told that for all smart phones, I would have to pay $200 for a replacement! If I can get a "unlocked" glide online new in the box for $250 - $300 why should I pay $4.99 every month plus when something happens, have to pay another $200! I laughed, declined and said I'll take my chances! The sales clerk had the nerve to ask... "Are you sure you don't want insurance" God forbid something happen to my Glide, I still have my old moto razr as backup!
EpicMikeNC said:
That's kinda what I thought. I just want to buy the phone without ever having a contract. I pretty much thought the order would be buy the phone, buy the unlock code, insert the SIM card from Net10, have Net10 service. Though I've heard conflicting reports on whether AT&T stores will sell the phone outright without me signing up for a contract. Walmart, on the other hand, doesn't care, but somehow the Glide there is more expensive by about $100 than at an AT&T store.
Click to expand...
Click to collapse
Checkout http://m.straighttalksim.com/view/page/p/88719/straighttalksim-mobile-home
U dnt have to have ur phone unlocked if its an att phone.
I'm usen a ST sim and my phone is still locked
Sent from my SAMSUNG-SGH-I927 using Tapatalk 2
A while ago I had the same problem and I got so frustrated as the unlock code did not work and there was no prompt when i entered the string of numbers. I ended up using this solution http://forum.xda-developers.com/showthread.php?t=1595756
After seeing your update I tried the string of numbers again and the prompt came up for my ics-flashed i927 and it worked. My phone is now restored to the original IMEI, works and I dont have to worry about voiding my warranty with a generic IMEI anymore. I just hope the phone won't relock itself out of the blue like some users have experienced.
Thanks a lot!
joewho21 said:
Update: After way too long looking up how to use odin and cwm. (they really need a super noob sticky for that) I flashed the att rom from this thread. http://forum.xda-developers.com/showthread.php?t=1378082 . I got my unlock screen after entering *7465625*638*# and the phone can now make calls, text, and still double checking the web connection. (might have put in the wrong mnc code) Anyways just wanted to post a thank you for those that offered there assistance.
Click to expand...
Click to collapse
LiquidXed said:
Checkout http://m.straighttalksim.com/view/page/p/88719/straighttalksim-mobile-home
U dnt have to have ur phone unlocked if its an att phone.
I'm usen a ST sim and my phone is still locked
Sent from my SAMSUNG-SGH-I927 using Tapatalk 2
Click to expand...
Click to collapse
The problem though is that I plan on making repeat travels to Mexico. The first time I went I got Movistar.. I'd like to be able to take the sim out of that Movistar phone and put it in the Glide for when I go back to Mexico. I think it has to be unlocked to do that.
Hi Everyone,
I've seen some posts about unlocking this but I'm curious as to whether I can unlock a T-Mobile branded phone purchased outright that has never been activated.
What have you all found to be the easiest way to unlock it? I've already reached out to TM via FB to no avail.
Let me know what you guys think.
Thanks!
Bootloader unlock is done via Motorola. To unlock your device for all carriers you must actively use the phone for 7 days. If you can't unlock it yourself after 7 days using the builtin app, then go in to a store. They can call in and help get it unlocked, but only after you've used the phone for 7 days.
papadelogan said:
Bootloader unlock is done via Motorola. To unlock your device for all carriers you must actively use the phone for 7 days. If you can't unlock it yourself after 7 days using the builtin app, then go in to a store. They can call in and help get it unlocked, but only after you've used the phone for 7 days.
Click to expand...
Click to collapse
Ok, that is my question.
The phone is brand new - no sim. I'm trying to get it to a prepaid wireless service and need it unlocked to do so. What you're saying is that I would need to activate it for 7 days for the bootloader to work, correct?
Tmobile themselves offer unlocking but only after 40 days of service which is a no go in my current situation.
Thanks again for any help. No other programs or apps out there that can unlock it more quickly without the amount of work?
You guys are awesome!
ponzpo said:
Ok, that is my question.
The phone is brand new - no sim. I'm trying to get it to a prepaid wireless service and need it unlocked to do so. What you're saying is that I would need to activate it for 7 days for the bootloader to work, correct?
Tmobile themselves offer unlocking but only after 40 days of service which is a no go in my current situation.
Thanks again for any help. No other programs or apps out there that can unlock it more quickly without the amount of work?
You guys are awesome!
Click to expand...
Click to collapse
No. You are matching the two things together. Let me be a little bit simpler about this. All use different paragraph so you don't get confused.
BOOTLOADER unlock can be done about 1 minute after you buy the phone. You contact Motorola directly. Search this forum and you'll get tons of information on it
CARRIER Unlocking a T-Mobile phone to be able to use with any carrier can be done after 7 Days of use on a T-Mobile plan. If they recently bumped it up to 40 and that's what customer service told you, then go with that. I've been with them for a few years now and only needed 7 days, but then I was in the store working with one of the sales people and they called in about it. I may have gotten special consideration given the amount of time my wife has had an account with T-Mobile, but I did a carrier unlock after only 7 days.
Sent from my Moto Z (2) using Tapatalk
I picked up a New tmo z2 force and started it with prepaid. The prepaid balance has to be at least 100$ and active for 14 days before they will unlock it.
noXcape said:
I picked up a New tmo z2 force and started it with prepaid. The prepaid balance has to be at least 100$ and active for 14 days before they will unlock it.
Click to expand...
Click to collapse
Is that T-Mobile specific prepaid?
Sent from my Moto Z (2) using Tapatalk
Yes. Tmo prepaid
Also that's what the tmo rep told me. I still have like 10 days to wait...so I'll report back when it's done
Decided to call and try my luck with another rep. They escalated the unlock for me and did it with the hour.
Unlock app says permanently unlocked now!
You don't need to have it 7 days or whatever. Buy the phone full price, insert the tmobile sim, boot up and carrier unlock right away with the unlock app. Bootloader unlock is with motorola. That's it.
First, you need to activate your phone with a T-Mobile SIM card (you don't need to possess the SIM card, you can even borrow one for a few minutes) and a non-T-Mobile SIM to check if the phone is network locked.
You can check by following these steps:
1. Insert the “non-accepted SIM card” on the phone (Please check if your new SIM Card is activated, if not contact your Mobile Operator in order to activate it).
2. Wait for the phone to load
3. Insert the SIM’s PIN code (4 digits), if asked.
4. Read the message your phone displays, if you need the unlock code or to unlock via the Device Unlock App.
Mod Edit
Based on the message you have, you can contact T-Mobile again and ask them to unlock. Or you can use a third party unlocking service.
RossTeagan said:
First, you need to activate your phone with a T-Mobile SIM card (you don't need to possess the SIM card, you can even borrow one for a few minutes) and a non-T-Mobile SIM to check if the phone is network locked.
You can check by following these steps:
1. Insert the “non-accepted SIM card” on the phone (Please check if your new SIM Card is activated, if not contact your Mobile Operator in order to activate it).
2. Wait for the phone to load
3. Insert the SIM’s PIN code (4 digits), if asked.
4. Read the message your phone displays, if you need the unlock code or to unlock via the Device Unlock App.
Mod Edit
Click to expand...
Click to collapse
This doesnt work.. It says unlock failed.. tried permanent and temporary. Tmobile says theres an unpaid balance but the phones imei is not lost or stolen. The way to request an unlock is the previous owner and the imei # has to make a request. ugh and theres some dude who says he can do it for a fee (clean the imei) im trying to use this on metro and cannot because of the whole tmobile unpaid balance bullcrap
Correct me if I'm wrong. No T-Mobile phone is eligible for unlock unless it's paid off in full and remained on the network for 45 days after. I've unlocked plenty of them after they were paid off and this was almost always the case.
I unlocked my bootloader right after getting my phone. It's not paid off, as I upgraded via JUMP.
sabrdawg said:
I unlocked my bootloader right after getting my phone. It's not paid off, as I upgraded via JUMP.
Click to expand...
Click to collapse
Thinking the OP is talking about carrier unlock.
Check what your IMEI's status is in the T-Mobile network with their service here: https://www.t-mobile.com/verifyIMEI.aspx
Note that if the result doesn't with "Congratulations..." you might not be able to unlock your phone.
20degrees said:
Thinking the OP is talking about carrier unlock.
Click to expand...
Click to collapse
Ah, got it. It's tricky when "unlock" has multiple meanings, lol! In that case, no, you can't carrier unlock until your phone is paid off
I posted a similar question before I realised there was a thread already on this topic. Can anybody confirm that if you buy a tmo version from Motorola, then what are the conditions for having it unlocked? Is it $100 credit balance (for me that would add $100 to the cost) or immediately on insertion of a TMO SIM or some other conditions? Does anybody have any experiences they can report? Thanks
I can tell you I just tried getting a tmobile variant unlocked (375 outright, I have AT&T) and had a buddy with a tmobile account make the purchase and put his active sim in it and they would not unlock it. Stated it had to be on tmobile network for 40 days. He called multiple times and argued it's already paid off but they wouldn't budge. So I returned it. Had to eat a 50 fee for returning it. I chalk it to a lesson learned.
I was going to buy the phone from the Motorola website for $500 so $375 is a good deal. The problem is while I have a tmobile SIM card on a prepaid account I don't live in the US and while I'm travelling there soon I won't be on the network for 40 days. so I guess it won't be unlockable while I'm there and certainly not once I'm gone.
I wonder what the unlocking Services online are like? Has anybody had any experiences to relate
lchiu7 said:
I was going to buy the phone from the Motorola website for $500 so $375 is a good deal. The problem is while I have a tmobile SIM card on a prepaid account I don't live in the US and while I'm travelling there soon I won't be on the network for 40 days. so I guess it won't be unlockable while I'm there and certainly not once I'm gone.
I wonder what the unlocking Services online are like? Has anybody had any experiences to relate
Click to expand...
Click to collapse
There is also a temp unlock through the unlock app. Still fully sim unlocked but for only a short time. Then if you do come back to the US for 40+ days you can try for the permanent unlock.
Sent from my Moto Z (2) using XDA Labs
OK _ just got off both a phone call and chat session with TMO support. Basically the phone has to be on their network for 2 billing cycles and then you can call them to unlock it. That applies even apparently to the $3/month plan. I do have somebody who could do that but they would have to send the phone to me and I am not sure you can do that with its LiOn battery inside.
I got ahold of a used t-mobile z2 force. Considering I'm still using a 2012 phone, this will be quite an upgrade for me. I tried the t-mobile app to carrier unlock but no luck. From reading here, it seems there are two options.
#1 - Get new a prepaid sim, activiate, then add $100 credit, wait a few days, then try the app again, eventually it will work.
#2 - Get/Borrow a used sim (doesn't matter if prepaid), put it in the phone, wait a few days, then try the app again, eventually it will work.
Am I right?
If so, any suggestions where to find a used sim? I tried ebay and they're all new and unactivated. Or maybe someone here did option 1 and doesn't need their sim anymore, PM me.
I looked into option #1 myself but at $3/month for voice/text only, it's not real useful to me as I use hangouts/voice for voice & text, all I really need is data. And with the prepaid unlimited I'd use up my $100 in two months, kinda a waste imo.
What error message did you receive? There are two kinds; the device is not eligible for an unlock or the device is unknown.
Unlock Failed: This mobile device is not eligible for unlock. For device Unlock eligibility details, please go online or contact Customer Care.
That error means the device is recognized by the server and can be unlocked when it is eligible. Since you’re not the original owner you won’t have any way of knowing when it will be eligible. The phone could still be on a payment plan or the original buyer could have defaulted.
If you need it unlocked quickly your best bet maybe finding a third party unlock service that can flag your IMEI as unlock eligible with the unlock server.
I'm more concerned about cheaply than quickly.
My understanding tho is that it is not under any contract. But even so my understanding is that the app won't unlock unless there's a SIM card in there too from an existing customer... but this is just based on searches, I'm still unsure.
I believe the phone has to be used for at least 45 days on a T-Mobile account to be considered for unlock.
If I had family or friend on t-mobile I'd ask them to use this phone a while. But I don't unfortunately, that would be the easiest.
I had my unactivated new in box T-Mobile z2 force that i got from a trade unlocked in a week after getting prepaid and putting 100 on it. That was the fastest and easiest way not knowing ppl who use tmo. Just wait a few days then call tech support and get them to escalate the unlock...say it's work related...after that restart and it will be unlocked.
I want cheapest, not fastest or easiest. $100 for unlock sounds crazy. Don't suppose you still have that sim card?
I don't know if my Sim would even help. I think with prepaid they go by imei so you might even have to add that $ to it. I think the Sim is just the door bell button.
oh... yeah I better figure that out. If they require prepaid sim to have added $100 since first used on that particular imei, then a used sim doesn't help.
So seems like 3 options.
1 - fork out the $100 to t-mobile,
2 - borrow a non prepaid t-mobile sim (loan my phone to someone) for possibly up to 45 days before able to unlock
3 - find and pay an unlock service
I wonder what these unlock services do that I can't.
Anyone have the link to the apk?
enigma9o7 said:
oh... yeah I better figure that out. If they require prepaid sim to have added $100 since first used on that particular imei, then a used sim doesn't help.
So seems like 3 options.
1 - fork out the $100 to t-mobile,
2 - borrow a non prepaid t-mobile sim (loan my phone to someone) for possibly up to 45 days before able to unlock
3 - find and pay an unlock service
I wonder what these unlock services do that I can't.
Click to expand...
Click to collapse
They have a contact with someone at T-Mobile that can flag your IMEI as unlock eligible with the unlock server.
---------- Post added at 11:23 AM ---------- Previous post was at 11:18 AM ----------
sounreal said:
Anyone have the link to the apk?
Click to expand...
Click to collapse
The app is preinstalled on supported phones only. If your phone does not have the app then it uses a different method to Sim unlock.
I tried 3 different eBay seller and none could provide me with a code.
Well I just paid $60 to try cellunlocker.net; hopefully it works. An advertisement posted 5 days ago says it will...
https://www.cellunlocker.net/cellphonenews/2018/03/t-mobile-unlock-app-service-is-up-and-running/
still waiting... their eta aint so great as I passed the 1-5 business days. But I'm still hopeful cuz their online chat told me should be by next tuesday, although they didn't answer support email and I was on phone hold 10 mins beofre hanging up (since online chat replied while I was waiting on hold).
enigma9o7 said:
still waiting... their eta aint so great as I passed the 1-5 business days. But I'm still hopeful cuz their online chat told me should be by next tuesday, although they didn't answer support email and I was on phone hold 10 mins beofre hanging up (since online chat replied while I was waiting on hold).
Click to expand...
Click to collapse
I have been waiting for two weeks and I have lost my confidence.
Picasa01 said:
I have been waiting for two weeks and I have lost my confidence.
Click to expand...
Click to collapse
Have you heard anything in the meantime? I got an email (after I posted here last) saying it was ready, but it still won't unlock. Called them and the guy said sorry they'll re-do it, something about the wrong server. So back to waiting... losing confidence but still hopeful...
If it isn't too much trouble, keep me updated (in this thread) as to what happens for you, or if you end up asking for refund, etc....
Codes don't work on T-Mobile phones once the unlock app is on the device. Hopefully there isn't a balance on the device which would prevent it from being unlocked. For all the phones I use the app for, cuz I have T-Mobile and have gone through a quite a few devices, once it's paid off usually the app automatically works long as it was active service for 40 days prior.
Before the app I knew you could have someone with T-Mobile use this phone for a few days until it registers on the network and then you can request an unlock code and have it escalated.
I really want to lose patience
enigma9o7 said:
Have you heard anything in the meantime? I got an email (after I posted here last) saying it was ready, but it still won't unlock. Called them and the guy said sorry they'll re-do it, something about the wrong server. So back to waiting... losing confidence but still hopeful...
If it isn't too much trouble, keep me updated (in this thread) as to what happens for you, or if you end up asking for refund, etc....
Click to expand...
Click to collapse
I really want to lose patience。Did you unlock it? My order has been for a month
What is the proper procedure to unlock an att s9 to use with another carrier?
Thanks.
Just to clarify. This phone was purchased from Samsung directly with the new $150 discount for Att branded phones.
RossTeagan said:
So the phone is bought from samsung but lock on att?
Try the following to check if your phone is network locked be sure you really need to unlock it (otherwise, I don't think you need to unlock it).
1. Insert a GSM SIM card from another network (a non-AT&T SIM, liek Cricket ot T-Mobile)
2. Try placing a call
If your phone manages to connect and make the call with this other SIM card, then you won't need to unlock it, as it's already unlocked. And if the phone is locked, I recommend you check with AT&T, given that this phone is not tight to a contract.
Click to expand...
Click to collapse
I don't have the phone yet (2 more days,) but I did an extensive Google search, and it seems like this particular phone will be sim locked. It's paid off outright, no contract or anything, but there were several heavy discounts like $150 off msrp and another $150 off for trading in S6.
My Google search gave me two possible options -
1) Talk to ATT and ask to unlock,
2) Use an unlock site, like DeviceUnlock, pay 20-50 dollars for them to obtain and send an unlock code to you.
As for #1, I saw a post where a guy complained that talking to ATT and Samsung was useless to him in a similar situation - each company sent him to the other one to get it unlocked, so he got nowhere with this option.
Also, I saw a few posts that said that a locked phone may have to be activated on ATT first and used for up to 40 days before ATT will unlock it for you. What would happen with this Samsung bought phone though?
And for #2, I just don't know how this kind of business works - you send them IMEI and the locked carrier info, pay money, and a few days later, they send you an unlock code that you can enter yourself.
Is it safe? How does it work exactly? What if there's a problem because the IMEI is not actually registered on ATT because the phone was sold by Samsung?
I have many more questions, just because I don't know what I am talking about, but the bottom line is this. What should I do?
Thanks.
AS your phone is paid off and there is no contract on it, you should stick with your first option: ask att to unlock it but as you said you will need an activated phone, so you will need to activate the phone with att, however, you should go to them immediately and not wait for 40 days. While Samsung locked the phone, the actual company who controls the lock and who has authority of unlocking it att. So don't let them fool you to go search the code somewhere else.
Also, there is a law in the US that forces operators to unlock your phone if there are no debts or contract on your device. So keep that in mind.
Regarding third parties, they are a shortcut and you just have to provide them the devices IMEI and network lock. They, in turn, will look for the unlocking code for you. And if there are issues, as you said, I think you can ask for a refund (so if you decide to go for such a service, first make sure they have a money back guarantee).
TLDR Go with att, they should (have to) provide the unlock for you
Hi nabbed,
did you manage to unlock it?
what did you do in the end?
Giskardors said:
Hi nabbed,
did you manage to unlock it?
what did you do in the end?
Click to expand...
Click to collapse
I called ATT, spoke to tech support. The tech said that since I had no history/account with ATT, they had to make one to verify that the phone IMEI was clean. He created a new account - name, address, phone, email, imei etc info. He created a support ticket (and gave me its number) for sim unlock. He said that I should receive an email within 48 hours that would either tell me that I cannot unlock or will come with the unlock code (if it is decided that I should be able to unlock.)
I tried using their default web service for getting an unlock https://www.att.com/deviceunlock/#/unlockstep1 but that thing doesn't work - the Next button cannot be clicked.
If unsuccessful, I am considering going and talking to a retail ATT store representative directly. They probably don't know much, but perhaps they can be more convincing on the phone with ATT.
Third option is trying one of the unlock websites.
So I had to do this with my S9, same kind of situation as you (I have T-Mobile service, received an AT&T locked device).
As you know, the web portal won't work. AT&T never entered your IMEI in their database, so as far as THEY are concerned, your phone doesn't exist.
Call tier 2/advanced tech support and have them create a case with the Device Unlock Team. GET A CONFIRMATION NUMBER. You should receive an email confirming that the case was made.
48-72 hours later, you SHOULD have an unlock code. Should. This is AT&T, and they don't know their ass from their elbow. It took me 2 weeks.
Device unlock services didn't work, as the IMEI has to be in AT&T's database for it to work correctly. They'll just (hopefully) refund your money when it fails.
Don't go into an AT&T store. As a former AT&T retail employee, I can guarantee you, those employees are dumber than a bag of wet hammers, and have no way of helping you with this, whatsoever. In addition, since you're not BUYING anything, they're not going to help too much even if they could.
Good luck. It will work for you eventually.
entropism said:
So I had to do this with my S9, same kind of situation as you (I have T-Mobile service, received an AT&T locked device).
As you know, the web portal won't work. AT&T never entered your IMEI in their database, so as far as THEY are concerned, your phone doesn't exist.
Call tier 2/advanced tech support and have them create a case with the Device Unlock Team. GET A CONFIRMATION NUMBER. You should receive an email confirming that the case was made.
48-72 hours later, you SHOULD have an unlock code. Should. This is AT&T, and they don't know their ass from their elbow. It took me 2 weeks.
Device unlock services didn't work, as the IMEI has to be in AT&T's database for it to work correctly. They'll just (hopefully) refund your money when it fails.
Don't go into an AT&T store. As a former AT&T retail employee, I can guarantee you, those employees are dumber than a bag of wet hammers, and have no way of helping you with this, whatsoever. In addition, since you're not BUYING anything, they're not going to help too much even if they could.
Good luck. It will work for you eventually.
Click to expand...
Click to collapse
Thanks.
The tech guy didn't say what kind of a support ticket he created. It may have been a general support ticket, or maybe he referred me to the unlock team directly, I don't know. He seemed like he understood perfectly what I needed. Anyway, the ticket format is like this - cm10230128_122673352, does that look right?
I have received an email confirmation that the call was made, but not that the case was created yet. The call ended at 5:30pm CDT on a Friday night, so maybe it would take until Monday to get a confirmation?
nabbed said:
Thanks.
The tech guy didn't say what kind of a support ticket he created. It may have been a general support ticket, or maybe he referred me to the unlock team directly, I don't know. He seemed like he understood perfectly what I needed. Anyway, the ticket format is like this - cm10230128_122673352, does that look right?
I have received an email confirmation that the call was made, but not that the case was created yet. The call ended at 5:30pm CDT on a Friday night, so maybe it would take until Monday to get a confirmation?
Click to expand...
Click to collapse
Maybe it will take up to tuesday. That's the limit
Im going to the US for 2 weeks, I dont know if i'll be able to unlock it on time, but If I order it I'll get it on the 2nd week.
I really hope you can unlock it!
Keep us updated
Update:
Got the unlock code in an email. The instructions say "Please allow 24 hours upon receipt of this notification to complete the unlock process." Not sure what that means, gonna try to unlock tomorrow with a project fi sim.
Update2:
Phone unlocked fine with a Project FI sim card and connected to T-mobile.
We're on the same boat!
I'm also on Project Fi and I received my AT&T S9 today.
My IMEI was found in AT&T's database and I just submitted the unlock request.
Do you experience any issues when using S9 w/ Project Fi?
zenlifexxa said:
We're on the same boat!
I'm also on Project Fi and I received my AT&T S9 today.
My IMEI was found in AT&T's database and I just submitted the unlock request.
Do you experience any issues when using S9 w/ Project Fi?
Click to expand...
Click to collapse
I just used the Fi sim card to facilitate the unlock procedure (the S9 is not mine, it's for a friend, and I am just setting it up.) I just looked at sim status in the options to confirm that provider was T-Mobile. In my research, I read that using Project FI T-Mobile was no different from any other unlocked gsm phone using T-Mobile. You will lose all Project FI apps because they don't exist with non-Google phones. There will not be carrier switching between T-Mob, Sprint and US Cell, and there will not be wifi calling. But if your T-Mob service is already good, there shouldn't be a problem.
As as side note, my own FI service is kind of awful. Ever since Google introduced "preferred partner" feature, where a FI phone would connect not to the strongest signal carrier but rather to a particular carrier, in this case Sprint in my area, I have had really bad sound quality.
US Cellular has best towers in this area, with signal strength of -70-80 db or so, while Sprint has crappy towers with signal strength of less -100 db. Yet I am constantly connected to Sprint with crappy sound quality because they are the preferred partner here. I have to constantly to remind myself to manually switch to US Cell if I'm to make a lengthy phone call.
Good luck.
Hi guys, I want to pre-order Samsung Galaxy Note 10 or Note10+ phone from carrier and unlock it for my local sim card. I'm trying to find the best variant for me, but I have noticed that there are a lot of different variants of this phone. Which one is the best choice for sim unlocking purposes or they have the same baseband hardware? Also I heard that some of them may be hard locked by carrier.
SM-N975F; SM-N975F/DS; SM-N975U; SM-N975U1; SM-N975W; SM-N9750/DS; SM-N975N; SM-N971U; SM-N971N; SM-N970F; SM-N970F/DS; SM-N970U; SM-N970U1; SM-N970W; SM-N9700/DS; SM-N970N; SM-N976F; SM-N976U; SM-N976N
Thanks
just a heads up.. new security is no joke.. i used an AT binary and ran a few commands on a n976v and it killed my imei completely.. i assume if u dont kno wat ur doin dont try urself as it seems a few wrong commands and ur done for
elliwigy said:
just a heads up.. new security is no joke.. i used an AT binary and ran a few commands on a n976v and it killed my imei completely.. i assume if u dont kno wat ur doin dont try urself as it seems a few wrong commands and ur done for
Click to expand...
Click to collapse
DOH! Can you get it fixed? Samsung warranty?
Mr. Orange 645 said:
DOH! Can you get it fixed? Samsung warranty?
Click to expand...
Click to collapse
i already got it replaced with a brand new one since it was still within the satisfaction guarantee
Sent from my SM-N976V using Tapatalk
elliwigy said:
i already got it replaced with a brand new one since it was still within the satisfaction guarantee
Sent from my SM-N976V using Tapatalk
Click to expand...
Click to collapse
Good deal! Bet you were sweating it for a minute.
This whole thread looks like a scam. Users with only a few posts, posting huge amounts of text with various model number etc. Then linking to a website.
Stinks of a scam to me guys. I'm reporting it.
vinokirk said:
This whole thread looks like a scam. Users with only a few posts, posting huge amounts of text with various model number etc. Then linking to a website.
Stinks of a scam to me guys. I'm reporting it.
Click to expand...
Click to collapse
the op was simply trying to ask what model he should buy that he can unlock and use with his local carrier... whats wrong with that?
Hi guys, can someone please explain how to enter sim unlock code? my note10+ us cellular phone does not ask for code for some reason(
I have made wipe, cache and dalvik cache cleaning but the problem still there.
how to activate pop up menu for entering code?
thnx
angelorodriguez said:
Hi guys, can someone please explain how to enter sim unlock code? my note10+ us cellular phone does not ask for code for some reason(
I have made wipe, cache and dalvik cache cleaning but the problem still there.
how to activate pop up menu for entering code?
thnx
Click to expand...
Click to collapse
u sure it needs one? whats us cellulars device unlock policy
elliwigy said:
u sure it needs one? whats us cellulars device unlock policy
Click to expand...
Click to collapse
it's so diffictult unfortunately, so I'm searching for other way
us cellular policy:
Eligibility
For devices capable of being unlocked, what are the eligibility requirements that need to be satisfied before a device may be unlocked?
The requesting party:
Must have an active account with U.S. Cellular or
Is a former customer who has fulfilled all financial obligations to U.S. Cellular or
Is an individual owner of an eligible device
Prepaid customers may have a pre-paid device unlocked any time after 12 months from the first activation of the device sought to be unlocked on the U.S. Cellular network
U.S. Cellular will not unlock devices that are lost, stolen or obtained fraudulently.
U.S. Cellular cannot unlock devices that have not been sold or provided by U.S. Cellular.
Due to compatibility, differences in technology, obsolescence and/or hardware/software limitations:
U.S. Cellular may not be able to unlock a device.
U.S. Cellular cannot guarantee that an unlocked device will operate on another carrier’s network and/or perform as it would on the U.S. Cellular network
Military Personal may have the device assigned to their account unlocked upon presentment of deployment papers for locations outside of the U.S. Cellular operating areas such as overseas provided the account has no past due balance.
angelorodriguez said:
it's so diffictult unfortunately, so I'm searching for other way
us cellular policy:
Eligibility
For devices capable of being unlocked, what are the eligibility requirements that need to be satisfied before a device may be unlocked?
The requesting party:
Must have an active account with U.S. Cellular or
Is a former customer who has fulfilled all financial obligations to U.S. Cellular or
Is an individual owner of an eligible device
Prepaid customers may have a pre-paid device unlocked any time after 12 months from the first activation of the device sought to be unlocked on the U.S. Cellular network
U.S. Cellular will not unlock devices that are lost, stolen or obtained fraudulently.
U.S. Cellular cannot unlock devices that have not been sold or provided by U.S. Cellular.
Due to compatibility, differences in technology, obsolescence and/or hardware/software limitations:
U.S. Cellular may not be able to unlock a device.
U.S. Cellular cannot guarantee that an unlocked device will operate on another carrierâ€[emoji769]s network and/or perform as it would on the U.S. Cellular network
Military Personal may have the device assigned to their account unlocked upon presentment of deployment papers for locations outside of the U.S. Cellular operating areas such as overseas provided the account has no past due balance.
Click to expand...
Click to collapse
i used to work for us cellular years ago and at the time their 4g lte devices were already unlocked.. unless they changed it since then..
Sent from my SM-G975U using Tapatalk
elliwigy said:
i used to work for us cellular years ago and at the time their 4g lte devices were already unlocked.. unless they changed it since then..
Sent from my SM-G975U using Tapatalk
Click to expand...
Click to collapse
at this moment it's really difficult to get sim unlock directly from us cellular because they have changed sim unlokcing policy(
I own us cellular phone as well and will search for third party service
antonyrufbago said:
I have tried to get unlock code for my note 10+ directly from Sprint support but they refused without any explanation why( any suggestions?
Click to expand...
Click to collapse
One possible explanation could be "I'm going to England on vacation and want to use a local SIM card for service while I'm there."
antonyrufbago said:
I have tried to get unlock code for my note 10+ directly from Sprint support but they refused without any explanation why( any suggestions?
Click to expand...
Click to collapse
I will second guyd's recommendation. The reason in your case might be you haven't had an account long enough, or the phone long enough with the account you have, or something along those lines. I remember a carrier I was on (AT&T or Tmobile) used to have a 6 month period if on a prepaid account, or similar restrictions. But I actually got the code sooner than that just by asking. But I think I was maybe 3 months into the period on a long standing account where I hadn't had any other phones unlocked.
But the way people used to try to get around that was by making the request related to international traveling. But it wasn't 100%. Some people would try a few times before it working.
I also think people reported that using chat worked better than calling, or the other way around.
they all liars, i tried unlock my phone i paid $13 After 25 hours they send me code did not work at all and now im trying get money back
antonyrufbago said:
I have tried to get unlock code for my note 10+ directly from Sprint support but they refused without any explanation why( any suggestions?
Click to expand...
Click to collapse
you cant just call in and get a unlock code lol... the sprint department i work in is customer account services which handles all those calls.. Sprint along with every other carrier sees device unlocking as achurn clue since typically people want to unlock to use their phones on another carrier sothey give themselves that "last chance" to save a customer.
with that being said, no one u can talk to over the phone at sprint has the ability to unlock phones... they create a case which goes to a dedicated back office team that goes and unlocks it on the back end.
They will notify you via whichever means you requested when the case is created. It typically will take 1 to 3 business days unless they are backlogged at which point it can take up to 5 business days.
This is all of course assuming you meet the requirements which typically means device is fully paid off, phone has been active on Sprint at least 50 days (i think its 50 if i can recall) and account is in good standing i.e. not in collections or suspended for non pay etc etc.
Its done on the backend servers so usually just need the phone to b turned on and connected to the internet. I believe they also send you a code.
All they can do over the phone is create the case and check in the system if its unlocked or not.
guyd said:
One possible explanation could be "I'm going to England on vacation and want to use a local SIM card for service while I'm there."
Click to expand...
Click to collapse
tgen they will only submit a request for intl sim unlock and not domestic lol
serhioalmadarez said:
Sprint support is really sucks( I have sent a numerous messages as well but they responding with canned messages and reffering to their horrible policy:
Sprint Postpaid Devices
Sprint will unlock a device from Sprint's network under the following circumstances:
The device is SIM Unlock capable
The device must be or have been active on the Sprint network for a minimum of 50 days
Any associated Service Agreement (or any Minimum Service Term, where applicable), Installment Billing Agreement, or Lease Agreement has been fulfilled including, but not limited to, payment in full of any applicable: 1) early termination fees, 2) accelerated installment or lease payments, and/or 3) end-of-lease purchase options. Because leased devices are not owned by the user, the end of lease purchase option must be exercised and paid in full before the SIM unlock is completed.
The associated account is in good standing
The device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked
For SIM unlock-capable devices (generally most devices launched after February 2015), Sprint will automatically unlock postpaid devices when they becomes eligible.
Sprint Forward Devices
Sprint Prepaid will assist with unlocking a Sprint Forward device under the following circumstances:
The device has not been reported as lost or stolen or otherwise flagged as ineligible to be unlocked.
The device has been active on the associated account for at least 12 months with the account active at that time.
Sprint Forward customers must contact Customer Care to request that their device be unlocked. If you believe you meet the above requirements and would like to request that your SIM unlock-capable device be unlocked, contact Sprint Prepaid Customer Care.
I think I will search for unlocking solution online
Click to expand...
Click to collapse
i think that rep did a great job explaining the exact policy in detail which is more than what most get.
If you a gripe its not the reps fault, they are just doing their job and adhering to Sprints policies and procedures.
sanchezpersetto said:
I called them yesterday five times. After a lot of discussion about why I wanted to leave Sprint she provided me "domestic" unlock codes but told me they would not work on any US network. According to Sprint's information on their legal site she is right. At the 2nd paragraph in the top section “Unlock your Sprint device” and the 5th paragraph under the “Unlocking FAQs”. I’m so frustrated with the hassle and finger pointing from Sprint. After the law passed last summer I'm not sure how they can make their software where it stops the phone from working on another network? The are basically spinning the law language and saying that “Sprint has no technological process available to do this”! Well come UP WITH A PROCESS SPRINT!!! I’m hating them more by the minute.
According to Samsung today they say they have nothing to do with it and it is totally up to Sprint. Sprints says it is the way their phones were manufactured to work for them by Samsung. Is this all just BS to keep you from leaving Sprint?
Click to expand...
Click to collapse
i assume the code they provided is probably an msl code or somethin that doesnt fully unlock the device.. im suprised they did that for you, you should be greatful lol
bianciadellino said:
In my opinion it is all a shame on Sprint's part. They have internal policy that keeps them from contacting Samsung to actually unlock the phones. So if you meet all of their criteria and they will give you a code. That makes it look like to the press and FCC they are complying voluntarily but actually refuse to let Samsung unlock your Note10 for domestic use. The reason I believe this is how it would work is that no competing carrier can enter the 8 digit code on your Note10 screen. That method with placing the code is exactly the way sprint does it when you need an international unlock to use it in Europe or other countries!!!! They have instructed Samsung to only allow it to unlock for foreign carriers yet they say on their legal page..."Sprint has no technological process available to do this" while they appear to by complying with the FCC directive. I just really love this statement on the legal page referenced above "Even if unlocked, Sprint devices will not necessarily work on another carrier's network." NO THEY WON'T WORK BECAUSE SPRINT WON'T LET THEM WORK!!! How stupid do they think American customers are? I guess pretty stupid since they are getting away with it. Shame on you, Sprint
Click to expand...
Click to collapse
Really? lol i mean i dont have sprint for coverage reasons but you make it spund like theyre the only company with policies like this.
How do you think myself and other big red users feel when they implemented their new unlock policies? Verizon requires the phone to be activated on the verizon network then you must wait 2 months for an unlock regardless (unless military or govt) and they originally had an agreement with the fcc but managed to get out if it early.
I reiterate Sprint does not have the means to fully sim unlock a device on the spot but do have a means to generate an msl code or other unlock code but as youre aware its a way to fully unlock the device.
And its also a fact that just bcuz a phone gets unlocked doesnt mean itll work everywhere, this is with any device with any company. Sprint cannot guarantee someone elses network lol. If you choose to leave a d tale ur phone why would they guarantee it? They wouldve been dead in the water lol