Develop Bugs

T-Mobile USA/Telus T989 Samsung Galaxy S2 SIM UNLOCK

Can any one please confirm if Hercules is locked to Tmobile
Thx
AG

Yes! Got it today to use with provider other than TMO but SIM is locked...Looking for unlocking solutions now!

darn it!
thanks for the confirmation.
any idea if the SIM unlock method for the SGS2 works on hercules too?

Try the SGS Unlock app from Market. Let us know if it unlocks.

Ya its a real bummer!
If your talking about the one on the market. I was considering that but it says needs (root) superuser???
I called Tmobile 4 times already. First they said they dont give the SIM unlock yet because of the 14 day return policy, so I would have to call back after then. Calls two and three was "you dont have an account with us? Oh sorry we cant give you the unlock code then... Final call our asked for supervisor and they transfer me to Tech. department. Tech guy was cool and gave me a number to fax my receipt showing I paid full retail for two phones plus some add'l info for them to be able to get back to me. He allow them 24-48 to get back to me!!! But it could take as long as 7-14 days. I'm sure each and everyone of them was looking at the SIM code unlock screen as we was talking. BOO TMO!!!

is tmobile really selling the phone for 529.99$?
i checked wirefly and letstalk, they charging like 600$ !

SaHiLzZ said:
Try the SGS Unlock app from Market. Let us know if it unlocks.
Click to expand...
Click to collapse
SGS Unlock free version does not work
Pro version needs root!
---------- Post added at 02:34 PM ---------- Previous post was at 02:33 PM ----------
netnerd said:
is tmobile really selling the phone for 529.99$?
i checked wirefly and letstalk, they charging like 600$ !
Click to expand...
Click to collapse
Got mine for $529.99 + sales tax at local tmo

Bummer... Need to cross border from Canada to get one myself as well.

Did anyone get unlocked or I guess everybody actually is on tmobile? I still need unlocking!

tenxo said:
Did anyone get unlocked or I guess everybody actually is on tmobile? I still need unlocking!
Click to expand...
Click to collapse
i just bought my phone full price too. and i forgot to ask that girl for the unlock code. i got the phone with 30$ prepaid plan, if coverage is good enought i'm going to cancel att!

Correct me if I'm wrong but from what I can recall is..
You can only request 1 "sim-subsidy unlock" every 6 months. Your post paid account must be active for at least 30 days. Prepaid accounts must be active for 60 days with at least $10 balance in the account. If you purchased a phone at full price, you can fax in your proof of purchase to the "Blackberry & PDA support department" for a response within 24-72 hours.
I work for T-Mobile, I'll check the specifics the next time I'm at work.

hydroidonic said:
Correct me if I'm wrong but from what I can recall is..
You can only request 1 "sim-subsidy unlock" every 6 months. Your post paid account must be active for at least 30 days. Prepaid accounts must be active for 60 days with at least $10 balance in the account. If you purchased a phone at full price, you can fax in your proof of purchase to the "Blackberry & PDA support department" for a response within 24-72 hours.
I work for T-Mobile, I'll check the specifics the next time I'm at work.
Click to expand...
Click to collapse
That sounds about right on with what I was told. I dont have any sort of account with tmobile so I had to do the fax method so patiently waiting since 24 hours now.
Are they reliable to send if you did fax them receipt or do they still find a loop to say no?

[Q] T-Mobile USA T989 Samsung Galaxy S2 SIM UNLOCK
Anyone figured out how to SIM unlock the T-Mobile USA T989 Samsung Galaxy S2 SIM UNLOCK??
I found the link below, but not sure if it is real or a scam
Please advise ASAP
Thanks

call tmobile they will give you the code. tell them you leaving the country and will be using a different sim from the country you going to be in

b0ricuaguerrero said:
call tmobile they will give you the code. tell them you leaving the country and will be using a different sim from the country you going to be in
Click to expand...
Click to collapse
This is exactly what you need to do. I called to do it but actually never did, though they sent me the code. I decided it was better for me to just keep my number active for emergencies when I went abroad.
Sent from my Nexus S using Tapatalk

Do any of you mind requesting the unlock code for my Hercules? I am not a T-mobile subscriber. My cousin tried to do it for me, but they wanted a copy of the sales receipt....I bought from a phone shop, not an authorized T-mobile store, so I don't think they will accept my receipt.

ronj1986 said:
Do any of you mind requesting the unlock code for my Hercules? I am not a T-mobile subscriber. My cousin tried to do it for me, but they wanted a copy of the sales receipt....I bought from a phone shop, not an authorized T-mobile store, so I don't think they will accept my receipt.
Click to expand...
Click to collapse
I tried to help out someone off of Craigslist before by doing this. You will have to allow someone you trust who is a T-Mobile customer to put their sim card in your phone for a couple of days for T-Mobile to pick up the phone. I tried getting the code by using the persons imei number and they accepted it and then sent me an email 24 hours later about my sim card not being in the phone.
Sent from my SGH-T989 using xda premium

i won an att fone from a radio station once and called att , told em im wit tmobile, and they still hooked it up with the unlock code

My NSPRO box unlocks it....
Sent from my SGH-T989 using xda premium

I tried going through the beaurocracy (or however it spells) of T-Mobile to get an unlock code, but never got one for various reasons. You're better off at least trying.
If you don't get it, cellunlocker.net is not a scam. I ordered an unlock code from them for my T989 and got my code within the day. All is unlocked and fine.

Root and Unlock SIM

so this is my first Android phone where unlocking the SIM card is possible. i've been with Verizon and Sprint so long that i never bothered looking up the unlocking abilities/procedures. the only unlocking experience i've had in the past have been with iPhones, where the jailbreaking software has an option to unlock the SIM card as well.
and i didn't know that you have to ride out your 2 year contract before AT&T will unlock your phone. i've tried searching around here, but i couldn't get a good answer. i kept finding threads in regard to a Canadian carrier where you dial a number + an unlock code, but then some ROMS didn't allow the dialing of that number to work (or something like that).
is there a method to unlock the SIM card of the AT&T version without waiting out the 2 year contract?

yes, just keep asking. use online chat. i got both my devices unlocked, one after 25 days of owning and one after 2 days. you do not need to wait out your contact, that only applied to the iPhone.
p.s. the other two larger unlock Sim threads in this board detail all this for you.
Sent from my Galaxy S III

ATT will unlock the SGS3 after owning it for 15 days, and as long as your last months bill is paid in full.
call them, or chat them and ask for it :laugh:

thanks for the info. i totally missed the Q&A section somehow.
in related to other threads i found, should i try to unlock the SIM card first before rooting/flashing a custom ROM?

They are mutually exclusive items to do on your phone. One does not affect the other. So to answer your question you can do whichever task you want to have done first.
That said, I like knowing my phone is carrier-lock free asap, so I'd unlock first to get that done.
Sent from my SGH-I747M using xda app-developers app

thank you for the info!
just got off the Web Chat with an agent. all i did was simply ask for an unlock and he gave me the unlock code to use once inserting a non-AT&T SIM card.
i didn't have to provide a reason or anything.
now all i have to do is locate a non-AT&T SIM card to test the unlock, and then i can proceed to rooting this. hopefully the stable AOKP will be part of today's release.

I just dropped by Bestbuy and bought the phone out-right. Un-activated phones and phones without the stock ROM have to use a diff carrier's SIM to activate the unlock screen.
Pick one up on ebay. you can get a T-Mobile micro SIM for like $2. The only thing it's good for is unlocking your phone.
Like the one I bought:
http://www.ebay.com/itm/16086619163...NX:IT&_trksid=p3984.m1497.l2649#ht_500wt_1414

If u got it from best buy you overpaid. Phones are marked up from ATT cost. They are 549.99 with ATT and 700 with BBY.
OP
You can go to cellunlocker.net and put in your IMEI and get a unlock code. Great site. I use them all the time.
Sent from my SGH-I747 using xda premium

pussyliquor said:
If u got it from best buy you overpaid. Phones are marked up from ATT cost. They are 549.99 with ATT and 700 with BBY.
OP
You can go to cellunlocker.net and put in your IMEI and get a unlock code. Great site. I use them all the time.
Click to expand...
Click to collapse
Bestbuy does price match. So I got it for $549 plus the $10 in BB rewards.
Why are you telling the OP to pay for it when he doesn't have to?

Guess i'll have to try another time later. Not to mention the guy i chatted with didn't seem too bright. Asked if i could have the SIM Unlock code for my phone, and he said that AT&T sim cards cannot be unlocked.
Told me that it can't be unlocked because it is still contracted to AT&T. Told him i read that people have been getting them unlocked after a couple days of purchasing the device, on contract or not, and he said apparently i was misinformed. haha

mrhomiec said:
thank you for the info!
just got off the Web Chat with an agent. all i did was simply ask for an unlock and he gave me the unlock code to use once inserting a non-AT&T SIM card.
i didn't have to provide a reason or anything.
now all i have to do is locate a non-AT&T SIM card to test the unlock, and then i can proceed to rooting this. hopefully the stable AOKP will be part of today's release.
Click to expand...
Click to collapse
maybe you can hit me up with a thanks
elementaldragon said:
Guess i'll have to try another time later. Not to mention the guy i chatted with didn't seem too bright. Asked if i could have the SIM Unlock code for my phone, and he said that AT&T sim cards cannot be unlocked.
Told me that it can't be unlocked because it is still contracted to AT&T. Told him i read that people have been getting them unlocked after a couple days of purchasing the device, on contract or not, and he said apparently i was misinformed. haha
Click to expand...
Click to collapse
lulz;
try a new chat rep, or call them.
like ive said a million times already:
as long as you've had your phone for 15 days or more, and your last months bill is paid in full, you will get an unlock code.
now hook me up with some thanks :silly:

If you're not in a position to call to get the code from AT&T (like me, who got from Ebay and lives in NZ), then cellunlocker.net worked for me in terms of getting a code. Just thought I would mention that for people who see this thread and come to find out about SIM unlocking.

yea, i bought my phone on July 26, so it's been 26 days, and since i just started my contracts with AT&T (new customer), i didn't have a last month's bill to pay. and yet the agent i had unlocked it for me with no questioning.
btw, would i be able to use the LTE SIM card from my old Verizon Galaxy Nexus as a "non-AT&T" SIM card?

If you're waiting on a sim like I was... just install the cm10 nightly for the 21st. It will show the unlock screen upon reboot. I didn't need a dialer code or sim. This bug allowed me to use the code I got from att to successfully unlock my phone.
Sent from my SAMSUNG-SGH-I747 using xda premium

NZtechfreak said:
If you're not in a position to call to get the code from AT&T (like me, who got from Ebay and lives in NZ), then cellunlocker.net worked for me in terms of getting a code. Just thought I would mention that for people who see this thread and come to find out about SIM unlocking.
Click to expand...
Click to collapse
That is why I listed that site. Cause it works and not everyone has ATT. And sometimes they takes days to get a unlock code. Cellunlocker.net does it within minutes.
Sent from my SGH-I747 using xda premium

WOO! Actually got my unlock code this time.

i just bought a s3 and i have tmobile . how could i get it unlocked the cheapest way? and what service would be good to switch to non contract in central valley in california. any good sugestions

THIS
EDIT:
Use at your own risk I have not tried it on our model

jebise101 said:
THIS
EDIT:
Use at your own risk I have not tried it on our model
Click to expand...
Click to collapse
DO NOT USE THIS! It's for the 9300 international model, NOT the US models. Seriously, why would you recommend that someone try this?
---------- Post added at 09:31 AM ---------- Previous post was at 09:30 AM ----------
valleyboss209 said:
i just bought a s3 and i have tmobile . how could i get it unlocked the cheapest way? and what service would be good to switch to non contract in central valley in california. any good sugestions
Click to expand...
Click to collapse
After 2-3 months T-Mobile should unlock it for you upon request. Just call them.

So I finally took the time to see if the SIM card from my old Verizon Galaxy Nexus would work.
I turned off my S3, put in the Verizon SIM, and started up. After I unlocked the screen, I was promoted to input unlock code or dismiss. I typed the code in and after a few minutes I was taken to my home screen.
I guess it's safe to say my S3 is now unlocked? If I really want to make sure, I would have to have a working SIM to put in my S3?
Sent from my SAMSUNG-SGH-I747 using xda app-developers app

WOOHOO Phone unlocked

I told att that my phone was bought off non contract
they unlocked it!

djarpit said:
I told att that my phone was bought off non contract
they unlocked it!
Click to expand...
Click to collapse
LOL, thats funny! You shouldn't have had to even do that - I've been told/and have read, that they will unlock as long as your account is in good standing with them Still though - thats good to hear you got unlocked!

Yea.... i (and many others, as it seems) simply went onto their online chat support, and asked if i could get the unlock code for my phone, just in case the need arises where i have to use a SIM from a different carrier. Took two tries talking to different people, but got it unlocked. I don't think they're quite as strict with the idea of keeping your phone tied to them until the contract is up with other phones as they are with the iPhone in particular.

i got the unlock code from the 1st chat with the rep no problem. i havent been able to get it unlocked because i dont have a different sim.
is it even possible to unlock if i leave the att sim in?

It should be fine.
Sent from my SGH-I747 using xda app-developers app

polobreaka said:
i got the unlock code from the 1st chat with the rep no problem. i havent been able to get it unlocked because i dont have a different sim.
is it even possible to unlock if i leave the att sim in?
Click to expand...
Click to collapse
It may be an awful roundabout way of doing it at this point, but maybe if you can get your hands on one of the earlier builds of CM10. There used to be an issue where on the first boot after installing CM10, the unlock code prompt would come up. Don't remember exactly when that was, though....

I sold my sgs2 when I bought my sgs3.
Wanted an unlock code and att refused. I explained that I wasn't trying to cancel my contract and just wanted to give it to my dad since I got a sgs3..
Att still refused but credited my account 150 for my trouble?!?! Haha
Worked for me!
Sent from my SAMSUNG-SGH-I747 using xda premium

I've been with AT&T for years. IMHO, they are very helpful, and will usually compensate you for your trouble. Case in point: Found out that AT&T will give you a 15% discount on your bill, if you were honorably discharged from the service. They could not "back date" my discount, but gave me a $350.00 credit towards my next bill(bills). I'm staying with AT&T.:good:

Canadian carriers
Hey,
Does anyone know if Canadian carriers are able to give the unlock codes? (Rogers to be specific)
Thanks

djaswal said:
Hey,
Does anyone know if Canadian carriers are able to give the unlock codes? (Rogers to be specific)
Thanks
Click to expand...
Click to collapse
They can, but they wont usually do it while under contract. They seem to like to push to let them do it (if you're at the store) and charge you 50 dollars. This has been my experience at least

grunt0300 said:
I've been with AT&T for years. IMHO, they are very helpful, and will usually compensate you for your trouble. Case in point: Found out that AT&T will give you a 15% discount on your bill, if you were honorably discharged from the service. They could not "back date" my discount, but gave me a $350.00 credit towards my next bill(bills). I'm staying with AT&T.:good:
Click to expand...
Click to collapse
Fwiw they will give almost any one who is in college or a graduate of college a discount too. Just need a edu email. Used my alumni address. I can't remember if it is 5 or 10%. they have a website to register. I believe that you get business class service from the csrs.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2

djaswal said:
Hey,
Does anyone know if Canadian carriers are able to give the unlock codes? (Rogers to be specific)
Thanks
Click to expand...
Click to collapse
My buddy world for Rogers and they're not allowed to give out the unlock codes. You might get lucky and get a rep who doesn't care, but if they got caught Thats it for them. I've been trying to con my buddy when i rolled with black berry. I found it was v chapter and effort to pay the $1 on eBay and get one. I'm not sure on the unlock process with the S3 though. Is it more complicated?
Sent from my SGH-I747 using xda app-developers app

I didnt know having an unlocked phone was that big of a deal. Thank goodness I purchased mine as "unlocked" to begin with. I got lucky!!

GSM Phone unlocking - the easy way....
To get a SIM unlock, all you have to say is that you will be traveling overseas and you need the phone unlocked so you can use a GSM sim local to the places you will be going.
In general, it doesn't really matter much if the SIM is unlocked locally.
Now, if you want the phone unlocked for loading new OS's, the i747 usually does allow loading of other OS's such as CM10 and other Android versions. While the BootLoader is still locked, there are sites where you can get it unlocked. Albeit I hear that you will loose your DRM information because of it.
My son is in the Army and I had a new phone unlocked for him. I explained that he will be deployed and needed something for local GSM coverage, without suffering the costs of AT&T International roaming. Got it unlocked by AT&T in one call.
Just my experience and $.02...

Just spoke to AT&T a few hours ago. They gave me the unlock code for my old Captivate which I had upgraded to an SGS3 a week ago for my wife. I asked about unlocking my SGS3 (1 month old) and was told that they would be able to givw me the code after I had had the phone for 90 days. They also said that I could have only five phones unlocked every 12 months.
Sent from my SAMSUNG-SGH-I747

Unlock code prompt on H811 (LG G4 - Tmobile)

I bought the phone from Tmobile and then bought the unlock code online but for the life of me I am unable to get the prompt for entering the unlocke code.
One previous phones (G3, Note 3), it automatically poped up when I started the phone with At&t sim but I'm having no such luck with the G4. I have also tried all the codes that the seller suggested but still no prompt. I even tried the Tmobile's unlock application and it just gives an error that server is not responding.
Does anyone has any suggestion? I desperately need some help.

ajamils said:
I bought the phone from Tmobile and then bought the unlock code online but for the life of me I am unable to get the prompt for entering the unlocke code.
One previous phones (G3, Note 3), it automatically poped up when I started the phone with At&t sim but I'm having no such luck with the G4. I have also tried all the codes that the seller suggested but still no prompt. I even tried the Tmobile's unlock application and it just gives an error that server is not responding.
Does anyone has any suggestion? I desperately need some help.
Click to expand...
Click to collapse
I believe that phone needs to be used for 30 or 60 days or something to let you unlock it.
Sent from my M8 M8

ThatKawaiiGuy said:
I believe that phone needs to be used for 30 or 60 days or something to let you unlock it.
Sent from my M8 M8
Click to expand...
Click to collapse
I thought that requirement was only of I want to request an unlock code from Tmobile.
What if i use a different sim in that phone? My brother has been a Tmobile customer for over 10 years.

ajamils said:
I thought that requirement was only of I want to request an unlock code from Tmobile.
What if i use a different sim in that phone? My brother has been a Tmobile customer for over 10 years.
Click to expand...
Click to collapse
same "strick" requirements with S6/Edge.. to do permanent unlock your brother needs to have the ESN tied to his account as main user.. you can try the temporary unlock with his tmobile that could buy you 30days

Try putting this in the dialer 2945#*811#
Edit.. Doesn't work they gave me that code to unlock my G3 but it had the 851 suffix If you own the phone outright then customer service should give you the code

I was told by an in-store t-mobile rep that if you buy the phone outright, you can contact them to get it unlocked for free. If you buy it on the EIP, you have to make two payments before you can get it unlocked.

I did buy the phone outright but since they didn't want to sell the phone without a service plan I got the month to month plan and from what I've heard I need to keep the account for 40 days before I can request an unlock code.
With that said, since I already have the unlock code all I need is the access to the prompt to enter it.

Sticky situation...
I got the same problem. Any attempts to prompt to enter activation fail.
Tried entering other carrier sim cards and dialing 2945#*811# but it doesn't do anything.
All we need is a manual way to enter unlock code (which i already got). Would be nice if there was an app that just forces it to appear... It feela like T-Mobile is just masked it out of their dialer.

I have the same problem - I have the codes but cannot access the unlock menu?
T-Mobile 811

I did notice that there is a new app Tmo threw on here called unlock. Maybe that's why the code won't work. Maybe it has to go through the app now..

Swizzle82 said:
I did notice that there is a new app Tmo threw on here called unlock. Maybe that's why the code won't work. Maybe it has to go through the app now..
Click to expand...
Click to collapse
That's what it looks like. I contacted Tmobile and asked for an unlock code and the CSR told me that they do not have any record of my phone's IMEI so I should use it for few days and then call back.
I'm on new Tmobile account and just opened the phone today.

Swizzle82 said:
I did notice that there is a new app Tmo threw on here called unlock. Maybe that's why the code won't work. Maybe it has to go through the app now..
Click to expand...
Click to collapse
Yeah, but all that app does it checks if you're eligible for an unlock... I don't understand I gave them FULL payment for the phone (I don't owe T-mobile anything for this device, device is paid off in full).
But I did call them and they're saying you basically have to be with them for 40 days for them to give you the unlock.. It's really lame how they're hacking their phone not to display unlock option, even though you friggin' have paid off phone.... you don't force people to be your customers like that "Mr we give you so much freedom, we don't even have contracts".

That's total BS. I paid full price for the phone as well so I don't know what gives them the right to do something like this.

same here. not only did i pay full price. according to their pricing chart i had to pay a $30 premium on top of the MSRP because I'm a non-tmobile customer. Now i'm finding out that not only does the unlock process have to go through app, even though customer service gave me different instructions on how to unlock it (that didn't work), but I also have to find a tmobile customer that's within good standing temporarily give me their sim card to put into the phone so that i can run the unlock with the app. WHAT THE F**K TMOBILE!? and you want me to leave ATT for you? as bad as people say ATT is they've never given me issues like this. BS

I was a Tmobile customer since Voice Stream days but switched to At&t two years back and I'm never going back. The only thing that I hate about At&t is their B$ about locking bootloader and because of that my last 3 phones have been from Tmobile. But the way things are going with Tmobile now, it looks like I'll be buying my next phone will either be an international version or At&t

I'm with you guys! This is last time I did business with T-Mobile , forcing people to use your services even if you paid in full for the device is not the best way to gain business...
And by the way even getting someone with T-Mobile account will not magically unlock your device, you would still have to buy their service for 2 months ahead to unlock "YOUR" device.

Lobanovskiy said:
I'm with you guys! This is last time I did business with T-Mobile , forcing people to use your services even if you paid in full for the device is not the best way to gain business...
And by the way even getting someone with T-Mobile account will not magically unlock your device, you would still have to buy their service for 2 months ahead to unlock "YOUR" device.
Click to expand...
Click to collapse
The argument right now is that there should in no way be any restrictions from a carrier if the customer purchases a product at full value. Although, this restriction is technically included in their T's & C's.
BUT!!! In line with those same T's & C's, technically there's no way for them to stop any of us from having an existing tmobile customer gain an unlock code using their account as long as sed customer claims it as their own during the unlock process. After it's done tmobile can't do sh**.
What you are describing falls under their eligibility requirements for "Unlock eligibility for monthly phones, tablets and mobile internet devices". What I'm trying to do technically falls under the standard device unlocking requirements (IN RED). They can't tell a tmobile customer in good standing that they can't unlock a tmobile phone that was purchased for them as a "gift" that was paid for at face value as long as that tmobile customer meets all of tmobile's requirements pertaining to the unlocking category they fall under. If they do that then they're in for a lawsuit for sure...
Unlock requirements
We provide mobile device unlock codes free of charge within two business days (or provides further information about timing) for eligible devices.
Device eligibility is determined as follows:
The device must be a T-Mobile device.
The device must not be reported as lost, stolen or blocked to T-Mobile.
The account associated with the device must be in good standing.
You have requested no more than 2 mobile device unlock codes per line of service in the last 12 months.
The device must satisfy all the Postpaid or Pay in Advance (Prepaid) Unlocking terms outlined below.
You may need a non-T-Mobile and non-MetroPCS SIM card to insert in the phone.
Unlock eligibility for monthly phones, tablets and mobile internet devices
The device must have been active on the T-Mobile network for at least 40 days on the requesting line.
If the device is financed using T-Mobile’s Equipment Installment Plan (EIP), all payments must be satisfied and the device must be paid in full.
If the device is on an account that is under a service contract term, at least 18 consecutive monthly payments must have been made or the account has migrated to Simple Choice no contract rate plan.
If the device is associated with a canceled account, the account balance must be zero, including all pending charges
T-Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.
Unlock eligibility for pay in advance (prepaid) phones, tablets and mobile internet devices
The device has been active on the T-Mobile network for more than 1 year on the requesting line.
If the device has been active for less than 1 year on the requesting line, the Pay in Advance account associated with the device must have had more than $25 in refills for basic phones or $100 in refills for smartphones or tablet since device first use date.
The account must not be canceled and in good standing.
T-Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.

I have unlocked phones for friends before. As long as the phone is registered on the network for at least 7 days and is paid off someone who has a T-Mobile account(older than 40 days) can unlock any device.

I was thinking of getting the G4 from T-Mobile and use it on ATT. However, I learned a harsh lesson when trying this for my wife with the S6 edge. There is no question in my mind that T-Mobile is going around the agreement that all carriers have to unlock the device. I too purchased a code and even though someone figured out how to get the unlock prompt up, it would not take the code. I decided to get prepaid service. Turns out that if you get prepaid service, to unlock the phone you have to have added at least $100 balance. Otherwise, you have to wait 1 year on prepaid. No one I spoke to was able to unlock the device. In the end I probably could have gotten the phone unlocked once I had $100 balance using the app but I thought this was ridiculous so I filed an FCC complaint. I was contacted the next day by someone form their executive office. She offered to unlock the phone. I had already returned the phone and was stuck with a $100 prepaid account I didn't need. So in the end I got a $100 visa card from them.
Despite me explaining to her multiple times, she would not acknowledge that they were preventing third-party unlocking by forcing the use of the T-Mobile app. I think they need to hear from more people. I gave the links in my S6 post. I am linking it here so maybe some of you can file the complaint as well and T-Mobile can stop this nonsense for phones purchased at full retail.
http://forum.xda-developers.com/showpost.php?p=60610687&postcount=46

I'm seriously thinking about returning the damn phone and getting the Unlocked version from eBay. It is not only cheaper but I won't have to deal with any of this account crap that I had to sign up for to buy the device. My only concern is that I've already filled the online rebates for the 128GB microSD and the LG promo, so I'm probably going to miss out on those.
Does anyone has any experience with returning phone + service to T-Mobile store? On the reciept it says that they could charge a restocking fees of up to $50.

Carrier Unlock T-Mobile? Where to get used SIM?

I got ahold of a used t-mobile z2 force. Considering I'm still using a 2012 phone, this will be quite an upgrade for me. I tried the t-mobile app to carrier unlock but no luck. From reading here, it seems there are two options.
#1 - Get new a prepaid sim, activiate, then add $100 credit, wait a few days, then try the app again, eventually it will work.
#2 - Get/Borrow a used sim (doesn't matter if prepaid), put it in the phone, wait a few days, then try the app again, eventually it will work.
Am I right?
If so, any suggestions where to find a used sim? I tried ebay and they're all new and unactivated. Or maybe someone here did option 1 and doesn't need their sim anymore, PM me.
I looked into option #1 myself but at $3/month for voice/text only, it's not real useful to me as I use hangouts/voice for voice & text, all I really need is data. And with the prepaid unlimited I'd use up my $100 in two months, kinda a waste imo.

What error message did you receive? There are two kinds; the device is not eligible for an unlock or the device is unknown.

Unlock Failed: This mobile device is not eligible for unlock. For device Unlock eligibility details, please go online or contact Customer Care.

That error means the device is recognized by the server and can be unlocked when it is eligible. Since you’re not the original owner you won’t have any way of knowing when it will be eligible. The phone could still be on a payment plan or the original buyer could have defaulted.
If you need it unlocked quickly your best bet maybe finding a third party unlock service that can flag your IMEI as unlock eligible with the unlock server.

I'm more concerned about cheaply than quickly.
My understanding tho is that it is not under any contract. But even so my understanding is that the app won't unlock unless there's a SIM card in there too from an existing customer... but this is just based on searches, I'm still unsure.

I believe the phone has to be used for at least 45 days on a T-Mobile account to be considered for unlock.

If I had family or friend on t-mobile I'd ask them to use this phone a while. But I don't unfortunately, that would be the easiest.

I had my unactivated new in box T-Mobile z2 force that i got from a trade unlocked in a week after getting prepaid and putting 100 on it. That was the fastest and easiest way not knowing ppl who use tmo. Just wait a few days then call tech support and get them to escalate the unlock...say it's work related...after that restart and it will be unlocked.

I want cheapest, not fastest or easiest. $100 for unlock sounds crazy. Don't suppose you still have that sim card?

I don't know if my Sim would even help. I think with prepaid they go by imei so you might even have to add that $ to it. I think the Sim is just the door bell button.

oh... yeah I better figure that out. If they require prepaid sim to have added $100 since first used on that particular imei, then a used sim doesn't help.
So seems like 3 options.
1 - fork out the $100 to t-mobile,
2 - borrow a non prepaid t-mobile sim (loan my phone to someone) for possibly up to 45 days before able to unlock
3 - find and pay an unlock service
I wonder what these unlock services do that I can't.

Anyone have the link to the apk?

enigma9o7 said:
oh... yeah I better figure that out. If they require prepaid sim to have added $100 since first used on that particular imei, then a used sim doesn't help.
So seems like 3 options.
1 - fork out the $100 to t-mobile,
2 - borrow a non prepaid t-mobile sim (loan my phone to someone) for possibly up to 45 days before able to unlock
3 - find and pay an unlock service
I wonder what these unlock services do that I can't.
Click to expand...
Click to collapse
They have a contact with someone at T-Mobile that can flag your IMEI as unlock eligible with the unlock server.
---------- Post added at 11:23 AM ---------- Previous post was at 11:18 AM ----------
sounreal said:
Anyone have the link to the apk?
Click to expand...
Click to collapse
The app is preinstalled on supported phones only. If your phone does not have the app then it uses a different method to Sim unlock.

I tried 3 different eBay seller and none could provide me with a code.

Well I just paid $60 to try cellunlocker.net; hopefully it works. An advertisement posted 5 days ago says it will...
https://www.cellunlocker.net/cellphonenews/2018/03/t-mobile-unlock-app-service-is-up-and-running/

still waiting... their eta aint so great as I passed the 1-5 business days. But I'm still hopeful cuz their online chat told me should be by next tuesday, although they didn't answer support email and I was on phone hold 10 mins beofre hanging up (since online chat replied while I was waiting on hold).

enigma9o7 said:
still waiting... their eta aint so great as I passed the 1-5 business days. But I'm still hopeful cuz their online chat told me should be by next tuesday, although they didn't answer support email and I was on phone hold 10 mins beofre hanging up (since online chat replied while I was waiting on hold).
Click to expand...
Click to collapse
I have been waiting for two weeks and I have lost my confidence.

Picasa01 said:
I have been waiting for two weeks and I have lost my confidence.
Click to expand...
Click to collapse
Have you heard anything in the meantime? I got an email (after I posted here last) saying it was ready, but it still won't unlock. Called them and the guy said sorry they'll re-do it, something about the wrong server. So back to waiting... losing confidence but still hopeful...
If it isn't too much trouble, keep me updated (in this thread) as to what happens for you, or if you end up asking for refund, etc....

Codes don't work on T-Mobile phones once the unlock app is on the device. Hopefully there isn't a balance on the device which would prevent it from being unlocked. For all the phones I use the app for, cuz I have T-Mobile and have gone through a quite a few devices, once it's paid off usually the app automatically works long as it was active service for 40 days prior.
Before the app I knew you could have someone with T-Mobile use this phone for a few days until it registers on the network and then you can request an unlock code and have it escalated.

I really want to lose patience
enigma9o7 said:
Have you heard anything in the meantime? I got an email (after I posted here last) saying it was ready, but it still won't unlock. Called them and the guy said sorry they'll re-do it, something about the wrong server. So back to waiting... losing confidence but still hopeful...
If it isn't too much trouble, keep me updated (in this thread) as to what happens for you, or if you end up asking for refund, etc....
Click to expand...
Click to collapse
I really want to lose patience。Did you unlock it? My order has been for a month