Related
So last night, I guess my phone was trying to download and install security update from samsung and failed. My battery died later cause it was low and after I recharged my phone and turned it on, my phone literally took a crap. Everything crashes even settings. Cant send a text out. Bluetooth wont turn on etc.
Now after I back up my photos somehow, what would be the best way to restore to keep root and CWM?
Settings-restore?
dl note 3 os then flash with CWM?
Thanks guys.
Hmmmm
steve45058 said:
So last night, I guess my phone was trying to download and install security update from samsung and failed. My battery died later cause it was low and after I recharged my phone and turned it on, my phone literally took a crap. Everything crashes even settings. Cant send a text out. Bluetooth wont turn on etc.
Now after I back up my photos somehow, what would be the best way to restore to keep root and CWM?
Settings-restore?
dl note 3 os then flash with CWM?
Thanks guys.
Click to expand...
Click to collapse
I did have a similar issue. My quick fix wasn't so quick though. I completely formatted, flashed stock ROM back, chainfire root, CWM to bootloader then you're free. I got my files from galaxynote3root.com
Sent From My Hyperdrive Note 3 SM-G900T
Jack Ketch said:
I did have a similar issue. My quick fix wasn't so quick though. I completely formatted, flashed stock ROM back, chainfire root, CWM to bootloader then you're free. I got my files from galaxynote3root.com
Sent From My Hyperdrive Note 3 SM-G900T
Click to expand...
Click to collapse
So its weird, after I let the phone stay on for like an hour, everything seems to load properly and nothing crashes. Planning on reformatting, but I am kind of worried on why this happened. I am on stock rom.
steve45058 said:
So its weird, after I let the phone stay on for like an hour, everything seems to load properly and nothing crashes. Planning on reformatting, but I am kind of worried on why this happened. I am on stock rom.
Click to expand...
Click to collapse
It's possible during your update critical files were missed do to power loss and were replaced on reboot? I unfortunately was not able to get passed the bootscreen to recovery or the system itself. So i was forced to divert back to stock firmware and start from the beggining. So if you run into any more issues you might start there. If you kept root all should be well i believe. :good:
Jack Ketch said:
It's possible during your update critical files were missed do to power loss and were replaced on reboot? I unfortunately was not able to get passed the bootscreen to recovery or the system itself. So i was forced to divert back to stock firmware and start from the beggining. So if you run into any more issues you might start there. If you kept root all should be well i believe. :good:
Click to expand...
Click to collapse
Well my phone didn't die when it was updating, the update failed well before that. I was just saying that after it did die and I turned it on, everything went downhill from there. Really weird
steve45058 said:
Well my phone didn't die when it was updating, the update failed well before that. I was just saying that after it did die and I turned it on, everything went downhill from there. Really weird
Click to expand...
Click to collapse
I have a backup of all my pictures on google + they give 15GO i have all my video and importants stuf backed up. When I have a problem with the phone hard reset and reinstall the rom. I use philz recovery is working like a charm to me
Hi all,
I received a push notification for a software update last night, which I dilligently downloaded and installed. When it came to the 'optimising apps' stage it froze about halfway for about an hour, so I decided to remove the battery. After turning it back on it just continued optimising apps and completed the update successfully. However, it now doesn't recognise that a SIM card is inserted, and I have no idea what to do to rectify this. I've not rooted my phone or installed any custom ROMs, and have no idea how to do so.
When I attempt to look at the phone's hardware/software info, I get the error "Unfortunately, the process com.android.phone has stopped" and am unable to view much of the phone information. I can however see that it's on Android 5.0, Kernel 3.4.0, and software version V20i-EUR-XX.
Any support would be greatly appreciated
I seriously need some help with this! Anyone?
Have you tried pulling the battery and the SIM card, too? Hold the power button for a few seconds while they are both out and leave them out for a few minutes, then reinsert both and boot it.
If that doesn't work and you are running pure stock, then the carrier will support you. You could always take it to them and explain what happened.
epidenimus said:
Have you tried pulling the battery and the SIM card, too? Hold the power button for a few seconds while they are both out and leave them out for a few minutes, then reinsert both and boot it.
If that doesn't work and you are running pure stock, then the carrier will support you. You could always take it to them and explain what happened.
Click to expand...
Click to collapse
Thanks for the reply, I didn't actually purchase my phone through my carrier though. I called LG and they said I'd have to send it off to them and it'd take up to two weeks.
Do you think flashing a custom ROM would fix this?
Not sure which variant you have or how that may work where you are.... If the device is carrier branded and running their software, they will likely support it.
Have a look at this thread and the suggestions posted there, it may help:
[Q] Sold a dodgy LgG3? Help!
Typically, when it comes to issues relating to connecting to the carrier, the stock ROM is better suited than a custom ROM. You'd want to get this working before moving to custom software.
gavandeshaq said:
Thanks for the reply, I didn't actually purchase my phone through my carrier though. I called LG and they said I'd have to send it off to them and it'd take up to two weeks.
Do you think flashing a custom ROM would fix this?
Click to expand...
Click to collapse
I reckon if you tried updating stock firmware and it went wrong then send it back to LG as there might be a hardware fault. If you flash a Custom ROM and the problem persists then you're screwed with your warranty.
Hello,
i have the same issue as described in the thread below and shown in this video ==> https://vid.me/NGc5
== > http://www.asus.com/zentalk/forum.php?mod=viewthread&tid=41205&extra=page=1&page=1
i have been suffering from same issue since the .90 update, i tried flashing the 1.1GB file using adb which didn't solve the issue along with the yesterday update
anyone having the same problem?
i want to flash the older .63 version, but using adb it says that it can't flash older version than the current version , anyone can help with that ?
@Asus_USA
any info please
I downgraded the rom to a version from July, yet the same issue persist
Seems like a member mentioned somewhere else that the. 90 update might have broken some hardware using code that is not reversible
Waiting for any feedback from Asus
Sent from my GT-N7000 using Tapatalk
That's actually a screen or onboard video issue.... I see this on laptops all the time
Frankenberrie said:
That's actually a screen or onboard video issue.... I see this on laptops all the time
Click to expand...
Click to collapse
the weird thing that it only happened after the .90 update and several users are reporting it
And some software works fine, like whatsapp where the screen is normal while inside it
Sent from my GT-N7000 using Tapatalk
more users are reporting the same issue on the zentalk forum, good luck all avoiding this
no one else here on the forum suffering from the same issue ? any ideas for troubleshooting or solving ?
@ASUS_Khang
can you please confirm that this is a software issue that will be solved through an update and not a hardware failure ?
AhmadOkda said:
no one else here on the forum suffering from the same issue ? any ideas for troubleshooting or solving ?
Click to expand...
Click to collapse
I am also having this SAME issue ! I have unlocked my bootloader, root access, and flashed the 2.40.97 update again, I tried downgrading, it won't let me install and lower update over an higher one. and I can't get twrp recrovery to stay after the flash, it always goes back to the stock recovery. Also I know whats causing the problem. it's the Auss / powered by intel animated screen , First you have the Asus splash screen, Then the Animated Asus / Intel animation Then the boot animation screen. after unocking my bootloader, and changing the boot animation. I can tell you for sure, the Asus / Intel animation that is causing the issue !. I don't know where this animation is stored on the phone, if anyone knows. maybe we can restore of get rid of it. Anyway my phone is pretty much useless right now, can't use the keypad on the call screen, and can't even see the bottom half of the phone, IT's NOT a hardware problem. like some people have said. it's that dam Asus / Intel animation at starup.
I tried downgrading (using fastboot and abd) to every available firmware and nothing solved this problem
IMHO I think that the 90 upgrade triggered a bug while flashing boot partition
Sent from my GT-N7000 using Tapatalk
UPDATE.. I was able to install cm-12.1-20151011-UNOFFICIAL-Z00A.zip 2015-10-11 01:29 Using Windroid UIniversal Android toolkit. and it worked. and TWRP also the recovery.
Unlocked bootloader, rooted phone, installwd TWRP. Flashed boot, droidboot, with WW. 2.12.40.09 Z00A Then installed cm-12.1-20151011-UNOFFICIAL-Z00A.zip 2015-10-11 01:29 . The screen problem IS still there ! \ Anyone else have any ideas ? ~ Travis
My phone (ZE551ML) developed the same issue. When flashing back to stock didn't work, I sent it in for an warranty RMA. A part was replaced and the phone sent immediately back. Not a word to me about the unlocked bootloader. Just make sure if you send it in, that you state you did flash attempt flashing to stock, and make sure the phone is as close to stock as you can get. Factory reset the phone and go.
I tried last week 3 times I got an RMA & then an advanced RMA and i'm getting the run around from them. they even had the hold of 344.00 on my checkings account to the advanced RMA and then THEY canceled the RMA and everytime I talked to them 3 different customer support people then said " sorry we're updating our systems call back tomorrow. " I got told that 3 times and I've called 4 times. the phone is pretty much useless at the moment.
If they send the phone back to you, the part that was replaced on mine is "90AZ00A1-M02610". Dunno if you can get that part yourself and have it repaired by a third party, but other than that I wouldn't know what to do in your situation.
ArmchairWizard said:
If they send the phone back to you, the part that was replaced on mine is "90AZ00A1-M02610". Dunno if you can get that part yourself and have it repaired by a third party, but other than that I wouldn't know what to do in your situation.
Click to expand...
Click to collapse
...This is the Hardware model# of the whole device, not just a part inside , buy a new phone and you have this yourself !
At least for those in Canada, here a short review for my "advanced replacement" experience:
I used the Chat on their website to get a RMA#, then got a confirmation email with a sort of howto. They mentioned to use Fedex or UPS to send the defective device in and noted not to long to wait to do this otherwise the hold on my creditcard... you know! So i sent the package 3 days later with UPS, cost me a bit over CA$60 with insurance and tracking.
Just the other day i got email from Purolator (a Canada only parcel service) to print a return sticker. No one from ASUS mentioned this to me - $60 wasted
The replacement phone came also with Purolator, ASUS emailed me a tracking# but NOT wich carrier they used. Cost me a few hours and a couple phone calls to find out and re-route the package to my workplace.
ASUS did not use a original case, just a folded carton as they stated the replacement would be a new device. In case i decide to sell the phone i don't have original carton
Start to install all my usual App's etc. found that the phone does not receive any GPS signals, so it seems i changed a not usable screen into a not working GPS
For me, this was my last ASUS for a very long time!
Finally got my Advanced RMA going. can't wait to get a working phone, as soon as I do. Going root & unlock bootloader and install CM 12.1 I'm DONE with ASUS's bloatware ! ~ T
I am having the same problem. I have gotten my screen to work, but it still glitches. Is the only solution to send it in?
jeisenhart34 said:
I am having the same problem. I have gotten my screen to work, but it still glitches. Is the only solution to send it in?
Click to expand...
Click to collapse
I think so, I tried to fix it, flash with 2.20.40.97 Four times now, the problem is still there, rooted, unlocked bootloader, and installed CM 12.1 thinking it would get rid of the problem, it didn't. I think the problem is in the boot partition now. I also flashed the splash screen, and the boot animation. the problem is still there, EVEN after returning this phone back to stock to RMA it. the problem is still there.
Rattraps123 said:
I think so, I tried to fix it, flash with 2.20.40.97 Four times now, the problem is still there, rooted, unlocked bootloader, and installed CM 12.1 thinking it would get rid of the problem, it didn't. I think the problem is in the boot partition now. I also flashed the splash screen, and the boot animation. the problem is still there, EVEN after returning this phone back to stock to RMA it. the problem is still there.
Click to expand...
Click to collapse
I contacted Asus and I have to send my phone in. If you haven't dropped your phone, Asus will overnight you a new one for $25. I dropped my phone so they will repair it free of charge if the damage from the drop isn't what caused the issue. Otherwise I'm going to have to pay.
Hello, Good Day to all! I wont take too much of your time but please help me!
My Oneplus 3 suddenly bricked itself, I dont know how or why but it just powered off and then when I tried to boot it up it was hard bricked. Now I've managed to fix it by following the Mega Unbrick guide for Oneplus 3 and it boots up, but the problem is it crashes during boot, and it randomly crashes after a few minutes which then leads to the boot logo crash, I have to "let it rest" so to speak for a few minutes so that it would bypass the boot crashes. Once it got past the crashes some apps are not responding like Twitter, Messenger and so on. Stock apps are fine it's the newly downloaded ones that are not responding, I tried numerous factory resets using the stock recovery and TWRP but no luck.
I am on Nougat 7.1.1 on the latest OxygenOS version, Unlocked bootloader with systemless root. I haven't tried flashing a custom rom the only thing I tried to flash was the Stock Rom. I also noticed that the WiFi and the Data/Signal was particularly weaker since the messages would not load, I need to actually check the app for it to sync. When I got Messenger somehow working, the messages would not even load up.
Any ideas what the problem is? Any help is deeply appreciated, Thanks in Advance!
Hi.. Good Day
This may be a motherboard issue why don't u give ur phone to service center to get it checked up once
RiskTaker10 said:
Hello, Good Day to all! I wont take too much of your time but please help me!
My Oneplus 3 suddenly bricked itself, I dont know how or why but it just powered off and then when I tried to boot it up it was hard bricked. Now I've managed to fix it by following the Mega Unbrick guide for Oneplus 3 and it boots up, but the problem is it crashes during boot, and it randomly crashes after a few minutes which then leads to the boot logo crash, I have to "let it rest" so to speak for a few minutes so that it would bypass the boot crashes. Once it got past the crashes some apps are not responding like Twitter, Messenger and so on. Stock apps are fine it's the newly downloaded ones that are not responding, I tried numerous factory resets using the stock recovery and TWRP but no luck.
I am on Nougat 7.1.1 on the latest OxygenOS version, Unlocked bootloader with systemless root. I haven't tried flashing a custom rom the only thing I tried to flash was the Stock Rom. I also noticed that the WiFi and the Data/Signal was particularly weaker since the messages would not load, I need to actually check the app for it to sync. When I got Messenger somehow working, the messages would not even load up.
Any ideas what the problem is? Any help is deeply appreciated, Thanks in Advance!
Click to expand...
Click to collapse
This sounds like an hardware issue, have you tried method 2 of the unbrick tool, perhaps you could try to re-download it, have you unzipped it? If it boots let it boot and then upgrade to a new OOS version and then you can do whatever you want. If it doesn't work after you followed my suggestions you might wanna contact Oneplus, don't worry even though your bootloader is unlocked you still have full warranty..
Puddi_Puddin said:
This sounds like an hardware issue, have you tried method 2 of the unbrick tool, perhaps you could try to re-download it, have you unzipped it? If it boots let it boot and then upgrade to a new OOS version and then you can do whatever you want. If it doesn't work after you followed my suggestions you might wanna contact Oneplus, don't worry even though your bootloader is unlocked you still have full warranty..
Click to expand...
Click to collapse
I did the method 2 of the unbrick tool, I've done it like twice or thrice now. I have the latest version of OOS, I am afraid to flash a custom rom because after it flashes in TWRP it immediately crashes, it does not even give me a chance to clear the dalvik or reboot. It crashes no reboot or anything.
But thank you I didn't expect anyone would reply well I regained my faith in humanity in forums
Sidenote: What custom rom would you suggest? or is the stock rom better?
RiskTaker10 said:
I did the method 2 of the unbrick tool, I've done it like twice or thrice now. I have the latest version of OOS, I am afraid to flash a custom rom because after it flashes in TWRP it immediately crashes, it does not even give me a chance to clear the dalvik or reboot. It crashes no reboot or anything.
But thank you I didn't expect anyone would reply well I regained my faith in humanity in forums
Sidenote: What custom rom would you suggest? or is the stock rom better?
Click to expand...
Click to collapse
I would suggest VertexOS. It's simple and really fast, EAS and Voxpopuli takes peformance per watt to the next level, if you like feature you might try Zenixx RR.
hrishikeshgramani said:
Hi.. Good Day
This may be a motherboard issue why don't u give ur phone to service center to get it checked up once
Click to expand...
Click to collapse
Unfortunately that is out of the question, there is no Service Center for Oneplus where I live so I cant get it checked ASAP
Puddi_Puddin said:
I would suggest VertexOS. It's simple and really fast, EAS and Voxpopuli takes peformance per watt to the next level, if you like feature you might try Zenixx RR.
Click to expand...
Click to collapse
Thanks for the suggestion! Should I YOLO and flash a custom rom even though my phone is like this?
RiskTaker10 said:
Thanks for the suggestion! Should I YOLO and flash a custom rom even though my phone is like this?
Click to expand...
Click to collapse
You can always try..
Puddi_Puddin said:
You can always try..
Click to expand...
Click to collapse
Okay thanks good citizen of XDA I'll try to flash a custom rom and I'll try to report back here ASAP
Hi everyone,
I have an issue with my wife's OP3 that is driving me nuts.
Her phone runs stock OS without any changes but with an unlocked bootloader (just to be on the safe side i like to have an unlocked bootloader on all our devices).
I'm not sure if its related but I'm including it anyways she was playing a game on her phone and then she received a call and she answered it and tried to switch the call to speakerphone and the phone started rebooting right after booting the OS after 2-5 sec i would say "factory data reset" (see attached screenshot) and would reboot to the recovery.
then i would boot the phone again and the issue repeats itself.
so i used fastboot boot twrp.img to boot a recovery image and run a nadroid backup to a USB OTG just in case the phone is really hosed or whatnot.
I downloaded stock zip from oneplus's site and flashed it again from TWRP just to make sure its not some funky issue that happened to the os.
I even factory reset the phone from stock recovery and the issue would happen on the new phone setup wizard.
after a bunch of fiddling around I've flashed LineageOS 16 nightly and the phone boots normally and is fully usable but when i try to make or receive a call the phone app freezes and then crashes also sound doesn't seem to work when i try to play videos from youtube for example.
Any ideas what is the issue and how i can resolve it ?
thanks a bunch !!
-DM
the_mentor said:
Hi everyone,
I have an issue with my wife's OP3 that is driving me nuts.
Her phone runs stock OS without any changes but with an unlocked bootloader (just to be on the safe side i like to have an unlocked bootloader on all our devices).
I'm not sure if its related but I'm including it anyways she was playing a game on her phone and then she received a call and she answered it and tried to switch the call to speakerphone and the phone started rebooting right after booting the OS after 2-5 sec i would say "factory data reset" (see attached screenshot) and would reboot to the recovery.
then i would boot the phone again and the issue repeats itself.
so i used fastboot boot twrp.img to boot a recovery image and run a nadroid backup to a USB OTG just in case the phone is really hosed or whatnot.
I downloaded stock zip from oneplus's site and flashed it again from TWRP just to make sure its not some funky issue that happened to the os.
I even factory reset the phone from stock recovery and the issue would happen on the new phone setup wizard.
after a bunch of fiddling around I've flashed LineageOS 16 nightly and the phone boots normally and is fully usable but when i try to make or receive a call the phone app freezes and then crashes also sound doesn't seem to work when i try to play videos from youtube for example.
Any ideas what is the issue and how i can resolve it ?
thanks a bunch !!
-DM
Click to expand...
Click to collapse
Take a backup of your personal files and then wipe system, data, internal storage and both caches. Then flash OOS 5.0.8 and without adding any apps, check the calling function. If it still happens, then most likely a hardware issue.
tnsmani said:
Take a backup of your personal files and then wipe system, data, internal storage and both caches. Then flash OOS 5.0.8 and without adding any apps, check the calling function. If it still happens, then most likely a hardware issue.
Click to expand...
Click to collapse
If it's a hardware problem which part should I replace?
I already ordered a battery before this issue started and I was planning on replacing it once it gets here maybe I can replace one of the parts in order to resolve this issue
the_mentor said:
If it's a hardware problem which part should I replace?
I already ordered a battery before this issue started and I was planning on replacing it once it gets here maybe I can replace one of the parts in order to resolve this issue
Click to expand...
Click to collapse
You will need to replace the main board if the issue persist.
Same problem here
Hello mate, I've got the exact same problem with my wife's OP3. What did you do eventually? Did you find out? Please help. Thanks
New geek said:
Hello mate, I've got the exact same problem with my wife's OP3. What did you do eventually? Did you find out? Please help. Thanks
Click to expand...
Click to collapse
Hmmm quite strange that you're having the same issue.
I didnt find a solution yet i gave her a temp replace phone that we had in a drawer somewhere.
Did your wife do anything out of the ordinary when it happened? are you having the same issue that LOS works but stock rom shows factory reset?
thanks.
-DM.
the_mentor said:
Hi everyone,
I have an issue with my wife's OP3 that is driving me nuts.
Her phone runs stock OS without any changes but with an unlocked bootloader (just to be on the safe side i like to have an unlocked bootloader on all our devices).
I'm not sure if its related but I'm including it anyways she was playing a game on her phone and then she received a call and she answered it and tried to switch the call to speakerphone and the phone started rebooting right after booting the OS after 2-5 sec i would say "factory data reset" (see attached screenshot) and would reboot to the recovery.
then i would boot the phone again and the issue repeats itself.
so i used fastboot boot twrp.img to boot a recovery image and run a nadroid backup to a USB OTG just in case the phone is really hosed or whatnot.
I downloaded stock zip from oneplus's site and flashed it again from TWRP just to make sure its not some funky issue that happened to the os.
I even factory reset the phone from stock recovery and the issue would happen on the new phone setup wizard.
after a bunch of fiddling around I've flashed LineageOS 16 nightly and the phone boots normally and is fully usable but when i try to make or receive a call the phone app freezes and then crashes also sound doesn't seem to work when i try to play videos from youtube for example.
Any ideas what is the issue and how i can resolve it ?
thanks a bunch !!
-DM
Click to expand...
Click to collapse
try using msm v3.0 tool fixes most problems not hardware though
the_mentor said:
Hmmm quite strange that you're having the same issue.
I didnt find a solution yet i gave her a temp replace phone that we had in a drawer somewhere.
Did your wife do anything out of the ordinary when it happened? are you having the same issue that LOS works but stock rom shows factory reset?
thanks.
-DM.
Click to expand...
Click to collapse
No, She did not do anything out of the ordinary. But weirdly I have exactly the same things happening. Lineage works but no sound. Everything else factory resets. I have tried quite a few ROM'swithout any luck. So far the only ROM which worked for some time(1day) was 6.0.1 . I have spent quite a long time on this flashing various ROM and dont know what to do now.
New geek said:
No, She did not do anything out of the ordinary. But weirdly I have exactly the same things happening. Lineage works but no sound. Everything else factory resets. I have tried quite a few ROM'swithout any luck. So far the only ROM which worked for some time(1day) was 6.0.1 . I have spent quite a long time on this flashing various ROM and dont know what to do now.
Click to expand...
Click to collapse
Update: @ireaper4592 might have a point here. I have gone one level up and I tried msm v3.0 tool, thus doing a complete reinstall including firmware. The factory resetting stopped but the sound was not working (I thought that it could be the ROM and the security patches). So I updated to the latest ROM available from Oneplus and evrything has been working since. I did this last night so not sure how long this is going to stay like that. I will give it some time and update later. Wife is using it now!
what you will need to do is download the oneplus 3 recovery tool and put the phone into qualcolm mode and restore the phone that way. here is a link https://www.androidexplained.com/oneplus-3-unbrick-return-stock/
New geek said:
Update: @ireaper4592 might have a point here. I have gone one level up and I tried msm v3.0 tool, thus doing a complete reinstall including firmware. The factory resetting stopped but the sound was not working (I thought that it could be the ROM and the security patches). So I updated to the latest ROM available from Oneplus and evrything has been working since. I did this last night so not sure how long this is going to stay like that. I will give it some time and update later. Wife is using it now!
Click to expand...
Click to collapse
its really good to know.
did you have to wipe the internal storage for this process to work ?
Do you have a guide that you've used to get this working?
Thanks in advanced.
-DM
the_mentor said:
its really good to know.
did you have to wipe the internal storage for this process to work ?
Do you have a guide that you've used to get this working?
Thanks in advanced.
-DM
Click to expand...
Click to collapse
That tool/procedure will reset your phone. So you will lose everything on the phone. Take a backup beforehand.
The link posted in the post above yours contains the guide as well as the tools. It also has links to the original guide here on XDA.
tnsmani said:
That tool/procedure will reset your phone. So you will lose everything on the phone. Take a backup beforehand.
The link posted in the post above yours contains the guide as well as the tools. It also has links to the original guide here on XDA.
Click to expand...
Click to collapse
I cant believe it i was sure this was a hardware issue which ended up being a software one that the MSM tool fixed.
When I have a few minutes to spare i'll write a full post on how I ended up resolving it with step by step instructions and how I did it without any dataloss.
Thank you for all your help!
-DM
the_mentor said:
I cant believe it i was sure this was a hardware issue which ended up being a software one that the MSM tool fixed.
When I have a few minutes to spare i'll write a full post on how I ended up resolving it with step by step instructions and how I did it without any dataloss.
Thank you for all your help!
-DM
Click to expand...
Click to collapse
Please share the guide as I am also suffering with same problem.
Still not working
the_mentor said:
I cant believe it i was sure this was a hardware issue which ended up being a software one that the MSM tool fixed.
When I have a few minutes to spare i'll write a full post on how I ended up resolving it with step by step instructions and how I did it without any dataloss.
Thank you for all your help!
-DM
Click to expand...
Click to collapse
I was about to update here with good news but wife's phone went back to restart loop the next day. I am not sure but probably triggered by her installing whatsapp and facebook. I put the phone away because I have already spend quite a lot of time behind this. Is your's still going? Please list the step by step procedure. Thanks
download from here https://mega.nz/#!zsdnkCDA!UyJRwbJK6kHTDpmesBYao0knaOTwbgu4dSiokV1XLYU then turn off phone run tool,connect phone with volume up pressed,should have a com in the list if so just click start thats it and wait for it to turn green or device restart