OP3 phone is un-usable please help! - OnePlus 3 Questions & Answers

Hi everyone,
I have an issue with my wife's OP3 that is driving me nuts.
Her phone runs stock OS without any changes but with an unlocked bootloader (just to be on the safe side i like to have an unlocked bootloader on all our devices).
I'm not sure if its related but I'm including it anyways she was playing a game on her phone and then she received a call and she answered it and tried to switch the call to speakerphone and the phone started rebooting right after booting the OS after 2-5 sec i would say "factory data reset" (see attached screenshot) and would reboot to the recovery.
then i would boot the phone again and the issue repeats itself.
so i used fastboot boot twrp.img to boot a recovery image and run a nadroid backup to a USB OTG just in case the phone is really hosed or whatnot.
I downloaded stock zip from oneplus's site and flashed it again from TWRP just to make sure its not some funky issue that happened to the os.
I even factory reset the phone from stock recovery and the issue would happen on the new phone setup wizard.
after a bunch of fiddling around I've flashed LineageOS 16 nightly and the phone boots normally and is fully usable but when i try to make or receive a call the phone app freezes and then crashes also sound doesn't seem to work when i try to play videos from youtube for example.
Any ideas what is the issue and how i can resolve it ?
thanks a bunch !!
-DM

the_mentor said:
Hi everyone,
I have an issue with my wife's OP3 that is driving me nuts.
Her phone runs stock OS without any changes but with an unlocked bootloader (just to be on the safe side i like to have an unlocked bootloader on all our devices).
I'm not sure if its related but I'm including it anyways she was playing a game on her phone and then she received a call and she answered it and tried to switch the call to speakerphone and the phone started rebooting right after booting the OS after 2-5 sec i would say "factory data reset" (see attached screenshot) and would reboot to the recovery.
then i would boot the phone again and the issue repeats itself.
so i used fastboot boot twrp.img to boot a recovery image and run a nadroid backup to a USB OTG just in case the phone is really hosed or whatnot.
I downloaded stock zip from oneplus's site and flashed it again from TWRP just to make sure its not some funky issue that happened to the os.
I even factory reset the phone from stock recovery and the issue would happen on the new phone setup wizard.
after a bunch of fiddling around I've flashed LineageOS 16 nightly and the phone boots normally and is fully usable but when i try to make or receive a call the phone app freezes and then crashes also sound doesn't seem to work when i try to play videos from youtube for example.
Any ideas what is the issue and how i can resolve it ?
thanks a bunch !!
-DM
Click to expand...
Click to collapse
Take a backup of your personal files and then wipe system, data, internal storage and both caches. Then flash OOS 5.0.8 and without adding any apps, check the calling function. If it still happens, then most likely a hardware issue.

tnsmani said:
Take a backup of your personal files and then wipe system, data, internal storage and both caches. Then flash OOS 5.0.8 and without adding any apps, check the calling function. If it still happens, then most likely a hardware issue.
Click to expand...
Click to collapse
If it's a hardware problem which part should I replace?
I already ordered a battery before this issue started and I was planning on replacing it once it gets here maybe I can replace one of the parts in order to resolve this issue

the_mentor said:
If it's a hardware problem which part should I replace?
I already ordered a battery before this issue started and I was planning on replacing it once it gets here maybe I can replace one of the parts in order to resolve this issue
Click to expand...
Click to collapse
You will need to replace the main board if the issue persist.

Same problem here
Hello mate, I've got the exact same problem with my wife's OP3. What did you do eventually? Did you find out? Please help. Thanks

New geek said:
Hello mate, I've got the exact same problem with my wife's OP3. What did you do eventually? Did you find out? Please help. Thanks
Click to expand...
Click to collapse
Hmmm quite strange that you're having the same issue.
I didnt find a solution yet i gave her a temp replace phone that we had in a drawer somewhere.
Did your wife do anything out of the ordinary when it happened? are you having the same issue that LOS works but stock rom shows factory reset?
thanks.
-DM.

the_mentor said:
Hi everyone,
I have an issue with my wife's OP3 that is driving me nuts.
Her phone runs stock OS without any changes but with an unlocked bootloader (just to be on the safe side i like to have an unlocked bootloader on all our devices).
I'm not sure if its related but I'm including it anyways she was playing a game on her phone and then she received a call and she answered it and tried to switch the call to speakerphone and the phone started rebooting right after booting the OS after 2-5 sec i would say "factory data reset" (see attached screenshot) and would reboot to the recovery.
then i would boot the phone again and the issue repeats itself.
so i used fastboot boot twrp.img to boot a recovery image and run a nadroid backup to a USB OTG just in case the phone is really hosed or whatnot.
I downloaded stock zip from oneplus's site and flashed it again from TWRP just to make sure its not some funky issue that happened to the os.
I even factory reset the phone from stock recovery and the issue would happen on the new phone setup wizard.
after a bunch of fiddling around I've flashed LineageOS 16 nightly and the phone boots normally and is fully usable but when i try to make or receive a call the phone app freezes and then crashes also sound doesn't seem to work when i try to play videos from youtube for example.
Any ideas what is the issue and how i can resolve it ?
thanks a bunch !!
-DM
Click to expand...
Click to collapse
try using msm v3.0 tool fixes most problems not hardware though

the_mentor said:
Hmmm quite strange that you're having the same issue.
I didnt find a solution yet i gave her a temp replace phone that we had in a drawer somewhere.
Did your wife do anything out of the ordinary when it happened? are you having the same issue that LOS works but stock rom shows factory reset?
thanks.
-DM.
Click to expand...
Click to collapse
No, She did not do anything out of the ordinary. But weirdly I have exactly the same things happening. Lineage works but no sound. Everything else factory resets. I have tried quite a few ROM'swithout any luck. So far the only ROM which worked for some time(1day) was 6.0.1 . I have spent quite a long time on this flashing various ROM and dont know what to do now.

New geek said:
No, She did not do anything out of the ordinary. But weirdly I have exactly the same things happening. Lineage works but no sound. Everything else factory resets. I have tried quite a few ROM'swithout any luck. So far the only ROM which worked for some time(1day) was 6.0.1 . I have spent quite a long time on this flashing various ROM and dont know what to do now.
Click to expand...
Click to collapse
Update: @ireaper4592 might have a point here. I have gone one level up and I tried msm v3.0 tool, thus doing a complete reinstall including firmware. The factory resetting stopped but the sound was not working (I thought that it could be the ROM and the security patches). So I updated to the latest ROM available from Oneplus and evrything has been working since. I did this last night so not sure how long this is going to stay like that. I will give it some time and update later. Wife is using it now!

what you will need to do is download the oneplus 3 recovery tool and put the phone into qualcolm mode and restore the phone that way. here is a link https://www.androidexplained.com/oneplus-3-unbrick-return-stock/

New geek said:
Update: @ireaper4592 might have a point here. I have gone one level up and I tried msm v3.0 tool, thus doing a complete reinstall including firmware. The factory resetting stopped but the sound was not working (I thought that it could be the ROM and the security patches). So I updated to the latest ROM available from Oneplus and evrything has been working since. I did this last night so not sure how long this is going to stay like that. I will give it some time and update later. Wife is using it now!
Click to expand...
Click to collapse
its really good to know.
did you have to wipe the internal storage for this process to work ?
Do you have a guide that you've used to get this working?
Thanks in advanced.
-DM

the_mentor said:
its really good to know.
did you have to wipe the internal storage for this process to work ?
Do you have a guide that you've used to get this working?
Thanks in advanced.
-DM
Click to expand...
Click to collapse
That tool/procedure will reset your phone. So you will lose everything on the phone. Take a backup beforehand.
The link posted in the post above yours contains the guide as well as the tools. It also has links to the original guide here on XDA.

tnsmani said:
That tool/procedure will reset your phone. So you will lose everything on the phone. Take a backup beforehand.
The link posted in the post above yours contains the guide as well as the tools. It also has links to the original guide here on XDA.
Click to expand...
Click to collapse
I cant believe it i was sure this was a hardware issue which ended up being a software one that the MSM tool fixed.
When I have a few minutes to spare i'll write a full post on how I ended up resolving it with step by step instructions and how I did it without any dataloss.
Thank you for all your help!
-DM

the_mentor said:
I cant believe it i was sure this was a hardware issue which ended up being a software one that the MSM tool fixed.
When I have a few minutes to spare i'll write a full post on how I ended up resolving it with step by step instructions and how I did it without any dataloss.
Thank you for all your help!
-DM
Click to expand...
Click to collapse
Please share the guide as I am also suffering with same problem.

Still not working
the_mentor said:
I cant believe it i was sure this was a hardware issue which ended up being a software one that the MSM tool fixed.
When I have a few minutes to spare i'll write a full post on how I ended up resolving it with step by step instructions and how I did it without any dataloss.
Thank you for all your help!
-DM
Click to expand...
Click to collapse
I was about to update here with good news but wife's phone went back to restart loop the next day. I am not sure but probably triggered by her installing whatsapp and facebook. I put the phone away because I have already spend quite a lot of time behind this. Is your's still going? Please list the step by step procedure. Thanks

download from here https://mega.nz/#!zsdnkCDA!UyJRwbJK6kHTDpmesBYao0knaOTwbgu4dSiokV1XLYU then turn off phone run tool,connect phone with volume up pressed,should have a com in the list if so just click start thats it and wait for it to turn green or device restart

Related

Issues on CM7 1.0-RC1.5-jordan-signed

First of all, I would like to thank everyone involved in making our Defy's so awesome.
Thanks to you all, as after getting all the info and help, I was successfully able to
upgraded to CM7 1.0-RC1.5-jordan-signed, and after few initial hiccups everything is working fine. Except the battery drainage issue. And I have been loving the new look and feel of my Defy ever since.
Today Morning. I've started getting a new problem. Whenever I want to call someone and I go to contacts, it force closes itself with following error:-
"The Process android.process.acore has stopped unexpectedly. Please try again."
I have restarted the phone and no respite from the problem.
Help please....
Did you change something or install a new app immediately before this started to happen ? Did you restart your phone while it was still connected to the PC or so? Some other people solved this problem by doing a factory reset. But you need to find the specific reason or cause in your case and correct that.
tdlr said:
Did you change something or install a new app immediately before this started to happen ? Did you restart your phone while it was still connected to the PC or so? Some other people solved this problem by doing a factory reset. But you need to find the specific reason or cause in your case and correct that.
Click to expand...
Click to collapse
Well, the last thing I did last night was that I installed two ADW themes. and also downloaded few wallpapers.
Do you think, the themes could have created this problem?
mandhir.s.bajwa said:
Do you think, the themes could have created this problem?
Click to expand...
Click to collapse
As there is, according to my information, no standard cause for this problem, everything could be the reason. Other people reported this error on different devices too and the reasons were diverse.
Some have had the problem after installing a new app, others due to rebooting the phone while it was still connected to the pc. Others made a factory reset and then it worked again and the true reason was never found.
It won't kill you to try and disable/uninstall the new themes or wallpapers (if they are live wallpapers).
Maybe there is another specific well known reason for that out there. In this case I simply don't know one.
If you're lucky, others had the same problem and have identified a more precise cause. Then they will answer hopefully.
I would try to undo the last things you changed before and find out the true cause.
tdlr said:
As there is, according to my information, no standard cause for this problem, everything could be the reason. Other people reported this error on different devices too and the reasons were diverse.
Some have had the problem after installing a new app, others due to rebooting the phone while it was still connected to the pc. Others made a factory reset and then it worked again and the true reason was never found.
It won't kill you to try and disable/uninstall the new themes or wallpapers (if they are live wallpapers).
Maybe there is another specific well known reason for that out there. In this case I simply don't know one.
If you're lucky, others had the same problem and have identified a more precise cause. Then they will answer hopefully.
I would try to undo the last things you changed before and find out the true cause.
Click to expand...
Click to collapse
Thanks for the suggestions.
Will uninstall the new themes.
And as you said, Factory reset. If I do that, what exactly will happen.
Asking this because as mentioned before, I'm no longer on the version which came with phone and I am on CM7. so Factory reset will take me to which phase?
mandhir.s.bajwa said:
And as you said, Factory reset. If I do that, what exactly will happen.
Click to expand...
Click to collapse
Have a look here: https://motorola-global-en-uk.custh...00/~/defy---master-reset-/-factory-data-reset
You may also try fixing permissions before with Rom manager.
tdlr said:
Have a look here: https://motorola-global-en-uk.custh...00/~/defy---master-reset-/-factory-data-reset
You may also try fixing permissions before with Rom manager.
Click to expand...
Click to collapse
well the link tells me what will happen on a stock rom. My question is. If I factory reset on CM7, will it take me to the original state or the default settings of CM7.
Flash cm7 again! maybe it helps.
guys,do i need cyanogen 7.1 installed on my device to install cyanogen 7.5?
Make a backup and try wiping via CWM. Both data and cache partition.
Sent from my ME525+ using Tapatalk
yashank said:
guys,do i need cyanogen 7.1 installed on my device to install cyanogen 7.5?
Click to expand...
Click to collapse
You can flash any CM7 directly via recovery menu if yer on Froyo.
Sent from my ME525+ using Tapatalk
Recenty started getting few more issues.
1.> Phonebook crashing because of FC's. I'm hardly able to use my phonebook now
2.> Last night, messages stopped working. Again FC's.
3.> Today morning the native camera application stopped working.
And I have done following to overcome all the issues with no luck:-
wipes all cache including devik.
Did factory reset
reflashed with CM7 jordon 1.5
All failed to give me any respite from the errors.
Now I have downloaded cm7-110923-0710-Nightly.
Do let me know if this is an OK one. I've faced way too many errors and afraid of showing it off to anyone now as It might crash anytime.
Much to my disappointment, even flashing to newer nightly, I'm still getting the same errors.
Can someone provide me the 3.4.3-36-1.7 SBF? the one in the link provided earlier is not working.
Or any other solution.
The errors are way too much to ignore, and if this continues then I have to go back to Froyo. But I seriously love the new feel of the phone. All thanks to CM7.
need assistance ---defy just rebooting and rebooting after 2ndinit install
need assistance ---defy just rebooting and rebooting
i installed the rom amanger premium
after that i installed the 2ndInit from market for android and installed the latest version .....and after that i uncheck the usb debugging and restarted the defy
since then its auto rebooting from logo to black screen and back to logo ....
please help me i am new to this and really pissed off .......

[Q] Video recording not working in 5.0.1 - force reboots phone

I installed the official T-Mobile 5.0.1 update N900TUVUFOB6 via Samsung Kies and rooted via Chainfire. I can take pictures okay but when I try to record videos through the stock Camera app, it freezes then reboots the phone, which happens every time! I've tried to install other camera apps from the Play Store but none of them work for video recording. I suspect it's an api issue. Has anyone run into this or know what the problem is? I've even wiped cache and did a factory reset through Recovery but still the same problem. I really need to be able to record videos on my phone, so if anyone has a solution I would be so grateful!
jidainight said:
I installed the official T-Mobile 5.0.1 update N900TUVUFOB6 via Samsung Kies and rooted via Chainfire. I can take pictures okay but when I try to record videos through the stock Camera app, it freezes then reboots the phone, which happens every time! I've tried to install other camera apps from the Play Store but none of them work for video recording. I suspect it's an api issue. Has anyone run into this or know what the problem is? I've even wiped cache and did a factory reset through Recovery but still the same problem. I really need to be able to record videos on my phone, so if anyone has a solution I would be so grateful!
Click to expand...
Click to collapse
My stock rom I made doesn't have that problem, my wife records my kidz all the time, no issues... try wiping if you left your data, I always wipe all data before upgrading to any rom...
check my signature or in the Tmobile development thread.. completely stock...
jidainight said:
I installed the official T-Mobile 5.0.1 update N900TUVUFOB6 via Samsung Kies and rooted via Chainfire. I can take pictures okay but when I try to record videos through the stock Camera app, it freezes then reboots the phone, which happens every time! I've tried to install other camera apps from the Play Store but none of them work for video recording. I suspect it's an api issue. Has anyone run into this or know what the problem is? I've even wiped cache and did a factory reset through Recovery but still the same problem. I really need to be able to record videos on my phone, so if anyone has a solution I would be so grateful!
Click to expand...
Click to collapse
Same issue, searching for it since many days, I hope its not a hardware issue.
I tried custom roms as well as stock roms, but nothing worked. Pls help.
chetancc said:
Same issue, searching for it since many days, I hope its not a hardware issue.
I tried custom roms as well as stock roms, but nothing worked. Pls help.
Click to expand...
Click to collapse
I have the same issue. Wiped the entire phone including internal sdcard, went back to stock firmware but nothing worked. Taking pictures works but as soon as press the record button it freezes and a few seconds later the phone will reboot.
Just to let you guy know what I am sure is going on, this video recording damage has been caused by none other than aosp! if you all have previously installed liquid smooth like I did in 3 separate devices
1.tmo s4
And 2 note 3's (one is tmo and one is sprint) I think it is any asop although each person having this damage to their device should answer if they previously installed aosp and specifically liquid smooth.
I was going to assume this damage was only going to happen on tmo note 3, so I tested it on 2 other phones and sure enough they must be forced to remain running asop (the s4 has candy 5) the sprint note 3 currently has the ever so bugging liquid smooth. I also have tried every clean Odin delete everything known to us layman's on the planet and now I am looking for a NV restore. I already tried so sort of a NV item restore Using the dialer *#9090# then pressing Q and then pressing 0000 then option 2,1,2,3 then all with no change. I read somewhere in the xda's grapevine lol about a flash able zip called "Brick_Loop_FIX_afterRestoringBackup" that starts an built in feature that restores or rebuilds the modem then upon boot restores the NV items. I am assuming they are the same thing. Although, with no thought it will fix anything I will flash the zip tomorrow and let you know. I got a couple things to back up incase whatever may happen capin, unless one of you guys try it first, let me know
Haven't heard from the grapevine what protocol, ims or a static rebuild even does except if your imei is all zeros and your don't have any network or stuck in a boot loop after a nandroiid restore I erpose this will fix those couple thing I have read. Although I assume the dialer hidden menu NV rebuild does not really NV rebuild all like it says it does or the all its referring to is really just the first 2 options that are just a couple basic stuffs or it would have fixed my aosp camera damage. Well never listen to anyone who says aosp is all the rave and how you should try it out lol its blackmail to get you to stay on a bugged out ROM forever! LOL
jidainight said:
I installed the official T-Mobile 5.0.1 update N900TUVUFOB6 via Samsung Kies and rooted via Chainfire. I can take pictures okay but when I try to record videos through the stock Camera app, it freezes then reboots the phone, which happens every time! I've tried to install other camera apps from the Play Store but none of them work for video recording. I suspect it's an api issue. Has anyone run into this or know what the problem is? I've even wiped cache and did a factory reset through Recovery but still the same problem. I really need to be able to record videos on my phone, so if anyone has a solution I would be so grateful!
Click to expand...
Click to collapse
I had this same exact problem and i fixed it finally after hours of research and trial and error. I noticed that my baseband and bootloader was Nb4 even tho i had flashed lollipop, so i ended up flashing stock lollipop using odin from http://forum.xda-developers.com/note-3-tmobile/general/5-0-n900tuvufob6-extracted-stock-t3047672 then after flashing i downloaded the lollipop bootloader and used odin 3.09 to flash that bootloader in BL, and the modem in ap, video camera works now and youtube has been fixed also.
How does one find the bootloader version? I checked and noticed the baseband is in fact Nb4, although looking for the bootloader version I just seen the build is Ob6.
revized said:
How does one find the bootloader version? I checked and noticed the baseband is in fact Nb4, although looking for the bootloader version I just seen the build is Ob6.
Click to expand...
Click to collapse
Try https://play.google.com/store/apps/details?id=org.vndnguyen.phoneinfo&hl=en
it tells everything including bootloader version
OK thank you, I will check it out. what does the baseband and bootloader need to be? I mean what does yours read so I know what files to search for and load using version 3.09?
BL and AP, what do they need to show exactly?
Thanks a lot for the help, if this fixes the video recorder I will post many places that you fixed the problem and link back to this thread. =)
After looking at my current setup it does make sense according to what you are saying if the current firmware is 0b4
And both the baseband and bootloader are Nb4.
Should they all 3 be ob4?
- never mind my son said I am sweating over nothing, just to make sure they are all ob4. If this works I am going to be able to use my camera again! Thanks again!
revized said:
OK thank you, I will check it out. what does the baseband and bootloader need to be? I mean what does yours read so I know what files to search for and load using version 3.09?
BL and AP, what do they need to show exactly?
Thanks a lot for the help, if this fixes the video recorder I will post many places that you fixed the problem and link back to this thread. =)
After looking at my current setup it does make sense according to what you are saying if the current firmware is 0b4
And both the baseband and bootloader are Nb4.
Should they all 3 be ob4?
- never mind my son said I am sweating over nothing, just to make sure they are all ob4. If this works I am going to be able to use my camera again! Thanks again!
Click to expand...
Click to collapse
yeah cool let me know please if it helps!! this was the main reason i had flashed back to kitkat so many times.

OP3 random restart

sometimes my oneplus 3 restart without reason, i have installed the oxygenOS 3.2.7 do someone else have this issue , its just me or? ill post a battery log also.
its really annoying and dunno what do =/
My congrats for the great autonomy ?
The info you've sent are not enough to analyze your reboot issues.
1) Have you rooted your device?
2) If yes, are you running SuperSU, Kingroot, Phh's Superuser? What version?
3) What the apps that are getting root permissions?
4) Are you using Xposed? What version (e.g. v86.6 systemless with Magisk v8, the v86 stock)?
5) Have you tweaked or replaced the stock kernel?
Simone98RC said:
My congrats for the great autonomy
The info you've sent are not enough to analyze your reboot issues.
1) Have you rooted your device?
2) If yes, are you running SuperSU, Kingroot, Phh's Superuser? What version?
3) What the apps that are getting root permissions?
4) Are you using Xposed? What version (e.g. v86.6 systemless with Magisk v8, the v86 stock)?
5) Have you tweaked or replaced the stock kernel?
Click to expand...
Click to collapse
everything is stock, still new of android so and ty
athais said:
everything is stock, still new of android so and ty
Click to expand...
Click to collapse
Much strange.
I'm having an heavily modded OP3 with OOS v3.2.7, never encountered instability.
You should try factory reset asap, there's nothing you may do, since device is completely stock and works for most users.
I can't give you more help, sorry ?
Simone98RC said:
Much strange.
I'm having an heavily modded OP3 with OOS v3.2.7, never encountered instability.
You should try factory reset asap, there's nothing you may do, since device is completely stock and works for most users.
I can't give you more help, sorry ?
Click to expand...
Click to collapse
do you think an update could resolve the issue? in case i could wait an OTA update and if dont fix this issue try a factory reset
athais said:
do you think an update could resolve the issue? in case i could wait an OTA update and if dont fix this issue try a factory reset
Click to expand...
Click to collapse
Not, because OOS is working well for most users, so there is no "fix reboot issues" in any todo list.
Go with factory reset, when you find the needed time.
If problems still persist, contact OnePlus and explain the issue.
I think that some upgrade maybe the cause of your troubles, due to massive change of stuff that the end-users can never see.
You know that Samsung updates often make device slower or keep crashing some system app?
Why excluding that OnePlus have done (involuntary) the same?
Updates are not always guarantee of stability, especially with firmware different than Google stock.
Simone98RC said:
Not, because OOS is working well for most users, so there is no "fix reboot issues" in any todo list.
Go with factory reset, when you find the needed time.
If problems still persist, contact OnePlus and explain the issue.
I think that some upgrade maybe the cause of your troubles, due to massive change of stuff that the end-users can never see.
You know that Samsung updates often make device slower or keep crashing some system app?
Why excluding that OnePlus have done (involuntary) the same?
Updates are not always guarantee of stability, especially with firmware different than Google stock.
Click to expand...
Click to collapse
thank you for all yours advice man, i came up with , waiting next OTA, then try factory reset, and if not solve this issue well, OP support is the way suppose , thank you again !
btw just asking in developer options i saw suspension mode active, can be this that cause truble ?
Flash another room
Seems to be an issue with OOS, I had the same problem, and flashed MIUI 8 and had 0 reboots. But when I flashed Fredoom OS based on OOS 3.2.7 my phone kept rebooting.
athais said:
sometimes my oneplus 3 restart without reason, i have installed the oxygenOS 3.2.7 do someone else have this issue , its just me or? ill post a battery log also.
its really annoying and dunno what do =/
Click to expand...
Click to collapse
Are you using a case? I had a cheap eBay clear case on my phone and it wasn't moulded properly over the power button, there was no indent on the inside for the button to sit in so it used to turn off in my pocket and back on later and produced battery graphs similar to yours.
Hope this is a help.
athais said:
thank you for all yours advice man, i came up with , waiting next OTA, then try factory reset, and if not solve this issue well, OP support is the way suppose , thank you again !
btw just asking in developer options i saw suspension mode active, can be this that cause truble ?
Click to expand...
Click to collapse
Did your problem solved? I am having same problem.
I have the same problem. I am currently on 3.2.8 and also had this problem on beta 9. Few days ago it happened in front of me, the phone was on the desk nothing running in the background. That was kind of the soft reboot, didn't triggered my locked sim, (my sim card is locked needs to enter PIN when phone startup) and after that I checked Settings=>About Phone=>Status, the uptime didn't affected too, seemed nothing was happened. I think this also happened to some other people but they just didn't realize it.
Karthi91 said:
Did your problem solved? I am having same problem.
Click to expand...
Click to collapse
Are you running the latest 3.2.8 and if yes have you tried a factory reset?
Sent from my OnePlus3 using XDA Labs
bonham1988 said:
Are you running the latest 3.2.8 and if yes have you tried a factory reset?
Click to expand...
Click to collapse
Yes.. I'm on 3.2.8 and did factory rest also. No use
---------- Post added at 06:35 AM ---------- Previous post was at 06:32 AM ----------
athais said:
sometimes my oneplus 3 restart without reason, i have installed the oxygenOS 3.2.7 do someone else have this issue , its just me or? ill post a battery log also.
its really annoying and dunno what do =/
Click to expand...
Click to collapse
Same for me. Is your problem solved? Please help me. It is really annoying. I have Pin setup for restart so when boot happens in night, if no input for pin phone stays off.
Can this be related to SIM carrier:Radio drivers?
I dont think so.. Because i havent changed Sim
Karthi91 said:
I dont think so.. Because i havent changed Sim
Click to expand...
Click to collapse
Try using non 4G/LTE SIMS.
I am facing the same problem.
My device is at service center.
Day one:No reboots.I asked them to put some SIM & then check.
I did that after reading your post. No luck. Are they replacing it? How many days since it is in service center?
Facing problem from last 2 weeks.
I submitted once last week.They clean flashed older rom.Worked fine for one day,then reboots started again.
Then this technician had remote session and flashed the rom OnePlus3_16_A.17_161118(OOS 3.2.8):Reboot frequency went too high.
Had to go to Service center for diagnose. 2 days now.No proper response from them.
I had the same issue from several days now, wiped cache, did factory reset, wiped data, nothing worked, I read somewhere that let battery drain down to 0 and then full charge removes electricity or static from the phone, and that may cause random reboots, gonna try that
Belyakovni said:
I had the same issue from several days now, wiped cache, did factory reset, wiped data, nothing worked, I read somewhere that let battery drain down to 0 and then full charge removes electricity or static from the phone, and that may cause random reboots, gonna try that
Click to expand...
Click to collapse
Seriously? That sounds like one of those hilarious Microsoft Answers sort of posts! Running the battery down will not get rid of "electricity or static from the phone", apart from anything else the battery protection circuit would not allow the battery to drop to zero volts as it's not good for li-on batteries.
The Oneplus 3 seems to like to soft restart, mine sometimes decides to do it 3-4 times a night (rarely during the day) and then is fine for awhile. Tell tale sign is the battery graph showing large gaps in the usage pattern. I would suggest that there is an inherent firmware issue judging by the number of people reporting the same issue on a number of different forums.

Unable to install latest M8s OTA update v2.20.401.1

Hello,
I'm new to this forum, and I could not find anything related to this issue. I'm successfully downloading the latest update and when I try to install it, the installation goes up to 25% and I get the red exclamation mark afterwards. The phone then restarts, and I'm back at the beginning, where I have to re-download the update all over again. I don't have any custom ROMs flashed on my device, it's just like I bought it, the latest update that I made was the update to Android v6.0.1. Current software number is v2.10.401.1, if that is of any importance. I've factory reset the phone, and tried applying the update on a fresh phone, but it still won't work.
Also, while I'm here, I might just ask... I'm getting frequent app crashes/unresponsive app, mostly on the apps that I'm using the most, Facebook and Instagram. Facebook is more stable, crash/unresponsiveness does not happen very often, but for Instagram it's always happening after scrolling 3-4 images. Also, the Sense Home app is always getting unresponsive after a phone restart, and I have to restart it several times until it gets back to normal, since it cannot recover from it, I'm not seeing the home screen at all.
I was very satisfied with my phone before the update to Android 6, but after upgrade, I'm frequently having these minor problems, another one of which is the SD card "unexpectedly removed" error, which is happening when I open up the gallery or the file manager. I'm running low on patience, I really hoped that this last update will fix things, but I'm very close to slamming the phone off the wall, that's how frustrated I am. Please help
Well I'm no expert here but I've also experienced the freezes in such apps and even normal restart didn't work, so I had to force restart it. This happened in marshmallow and lollipop both so i tried removing my sd card and freezes were gone. In my case it was the sd card, so you can try that.
And for the update check if your bootloader is locked, assuming you bought it refurbished or used, the previous owner might have done some tinkering.
Hope you find the solution soon :good:
spiderwebmkd said:
Hello,
I'm new to this forum, and I could not find anything related to this issue. I'm successfully downloading the latest update and when I try to install it, the installation goes up to 25% and I get the red exclamation mark afterwards. The phone then restarts, and I'm back at the beginning, where I have to re-download the update all over again. I don't have any custom ROMs flashed on my device, it's just like I bought it, the latest update that I made was the update to Android v6.0.1. Current software number is v2.10.401.1, if that is of any importance. I've factory reset the phone, and tried applying the update on a fresh phone, but it still won't work.
Also, while I'm here, I might just ask... I'm getting frequent app crashes/unresponsive app, mostly on the apps that I'm using the most, Facebook and Instagram. Facebook is more stable, crash/unresponsiveness does not happen very often, but for Instagram it's always happening after scrolling 3-4 images. Also, the Sense Home app is always getting unresponsive after a phone restart, and I have to restart it several times until it gets back to normal, since it cannot recover from it, I'm not seeing the home screen at all.
I was very satisfied with my phone before the update to Android 6, but after upgrade, I'm frequently having these minor problems, another one of which is the SD card "unexpectedly removed" error, which is happening when I open up the gallery or the file manager. I'm running low on patience, I really hoped that this last update will fix things, but I'm very close to slamming the phone off the wall, that's how frustrated I am. Please help
Click to expand...
Click to collapse
If you are willing to, you can unlock the bootloader from http://www.htcdev.com/bootloader/ and flash a stock sense ROM or other custom ROMs and that might solve the app crash problem.
bilal.fanatic said:
Well I'm no expert here but I've also experienced the freezes in such apps and even normal restart didn't work, so I had to force restart it. This happened in marshmallow and lollipop both so i tried removing my sd card and freezes were gone. In my case it was the sd card, so you can try that.
And for the update check if your bootloader is locked, assuming you bought it refurbished or used, the previous owner might have done some tinkering.
Hope you find the solution soon :good:
Click to expand...
Click to collapse
I've already tried removing the SD card, and I've seen slight improvement in the app crashes, but they were still occurring. My bootloader is locked, but I'm going to unlock it now and flash a new ROM, I can't play around with it anymore
spiderwebmkd said:
I've already tried removing the SD card, and I've seen slight improvement in the app crashes, but they were still occurring. My bootloader is locked, but I'm going to unlock it now and flash a new ROM, I can't play around with it anymore
Click to expand...
Click to collapse
Before you do that .. as there is almost no custom ROM available for M8s except CM which is in progress, I don't suggest to unlock bootloader.. try to find and install 2.10.401.1 RUU
Installing RUU will usually fix this kind of problem if the data partition is sort of corrupted but not damaged.
ckpv5 said:
Before you do that .. as there is almost no custom ROM available for M8s except CM which is in progress, I don't suggest to unlock bootloader.. try to find and install 2.10.401.1 RUU
Installing RUU will usually fix this kind of problem if the data partition is sort of corrupted but not damaged.
Click to expand...
Click to collapse
You are suggesting to install the same software version that I currently have? Where do I find it and how do I install it manually?
spiderwebmkd said:
You are suggesting to install the same software version that I currently have? Where do I find it and how do I install it manually?
Click to expand...
Click to collapse
Yeah, same version then after OTA to 2.20.401.1
You can read this - http://forum.xda-developers.com/htc...lp-thread-htc-one-m8s-to-stock-howto-t3190238
and this - http://forum.xda-developers.com/htc-one-m8/one-m8s-general/make-custom-recovery-htc-one-m8s-t3114245
on how to manually install RUU
And for the RUU .. I have to check my PC for the full filename so it is easier to find link. I'll let you know tomorrow (on mobile now)
spiderwebmkd said:
I've already tried removing the SD card, and I've seen slight improvement in the app crashes, but they were still occurring. My bootloader is locked, but I'm going to unlock it now and flash a new ROM, I can't play around with it anymore
Click to expand...
Click to collapse
If thats what you want to do I'd suggest you try cm12.1 . Unfortunately its the only ROM available to us but its way better than stock in terms of performance imho. But do that if you're willing to sacrifice some things such as double tap to wake and also any 3rd party camera apps, because they crash alot and yeah no boomsound. :fingers-crossed:
bilal.fanatic said:
If thats what you want to do I'd suggest you try cm12.1 . Unfortunately its the only ROM available to us but its way better than stock in terms of performance imho. But do that if you're willing to sacrifice some things such as double tap to wake and also any 3rd party camera apps, because they crash alot and yeah no boomsound. :fingers-crossed:
Click to expand...
Click to collapse
I'll try with @ckpv5 suggestion, to install 2.10.401.1 RUU and then try OTA upgrade to 2.20.401.1. If it fails, or if it succeeds but apps are still crashing as they were before, I'll definitely switch to cm, whatever version is stable at the moment. Double tap to wake is really annoying and I don't need it, I don't use 3rd party camera apps, and I guess I'll have to live without boomsound Thanks for the tip, though.
ckpv5 said:
Yeah, same version then after OTA to 2.20.401.1
You can read this - http://forum.xda-developers.com/htc...lp-thread-htc-one-m8s-to-stock-howto-t3190238
and this - http://forum.xda-developers.com/htc-one-m8/one-m8s-general/make-custom-recovery-htc-one-m8s-t3114245
on how to manually install RUU
And for the RUU .. I have to check my PC for the full filename so it is easier to find link. I'll let you know tomorrow (on mobile now)
Click to expand...
Click to collapse
I did a bit of digging, and what I found is this:
0PKVIMG_M8_QL_UL_M60_SENSE70_HTC_Europe_2.10.401.1_Radio_1.0.U20410.1 @ 60201_20.05_018_F_release_479349_combined_signed.zip
which I downloaded from https://ruu.lalleman.net/ -> Firmware (Expert) -> Firmware Crypted (Original HTC)
I'll wait for you to confirm that this is the one that I need, before I continue with the procedure (rename, put to SD, boot to bootloader, fastboot)
does someone have stock marshmallow twrp backup. I accidentally deleted mine and now stuck with cm only
spiderwebmkd said:
I did a bit of digging, and what I found is this:
0PKVIMG_M8_QL_UL_M60_SENSE70_HTC_Europe_2.10.401.1_Radio_1.0.U20410.1 @ 60201_20.05_018_F_release_479349_combined_signed.zip
which I downloaded from https://ruu.lalleman.net/ -> Firmware (Expert) -> Firmware Crypted (Original HTC)
I'll wait for you to confirm that this is the one that I need, before I continue with the procedure (rename, put to SD, boot to bootloader, fastboot)
Click to expand...
Click to collapse
I can't access that site but it is the same file that I have that I got from different link.
Yes .. use that one.
I cant update the firmware either. Stucks at 25% the same. Couldn't solve. Tried to flash the firmware mentioned above. Didnt change. :/
EDit: Nevermind it passed 25% barrier lol. 70% and installing
parser said:
I cant update the firmware either. Stucks at 25% the same. Couldn't solve. Tried to flash the firmware mentioned above. Didnt change. :/
EDit: Nevermind it passed 25% barrier lol. 70% and installing
Click to expand...
Click to collapse
It passed after you flashed the RUU? the same procedure that I'm about to do?
spiderwebmkd said:
It passed after you flashed the RUU? the same procedure that I'm about to do?
Click to expand...
Click to collapse
yep sameway. Downloaded and flashed the firmware after renaming. Downloaded the ota via software update and voila.
took a little long but worked at the and.
parser said:
yep sameway. Downloaded and flashed the firmware after renaming. Downloaded the ota via software update and voila.
took a little long but worked at the and.
Click to expand...
Click to collapse
Worked for me as well. I'm at v2.20 now, so far no app crashes, the "SD card unexpectedly removed" is still there, but I'll live. Thanks a lot @ckpv5 for your suggestion, I practically got a brand new phone now!
spiderwebmkd said:
Worked for me as well. I'm at v2.20 now, so far no app crashes, the "SD card unexpectedly removed" is still there, but I'll live. Thanks a lot @ckpv5 for your suggestion, I practically got a brand new phone now!
Click to expand...
Click to collapse
hey! can you, if you have, send me a clean backup of the v2.20. I kinda rushed in and forgot to take a backup and now I am stuck with cm :/.
parser said:
hey! can you, if you have, send me a clean backup of the v2.20. I kinda rushed in and forgot to take a backup and now I am stuck with cm :/.
Click to expand...
Click to collapse
I don't have a backup of v2.20. I flashed the v2.10 from https://ruu.lalleman.net/ -> Firmware (Expert) -> Firmware Crypted (Original HTC) , and then I downloaded the OTA update on top of it.
spiderwebmkd said:
https://ruu.lalleman.net/ -> Firmware (Expert) -> Firmware Crypted (Original HTC)
Click to expand...
Click to collapse
no no not that. I mean TWRP backup. I dont want to go back to zero relock the phone and flash the zip and re-unlock the phone root again bla bla.
Since you did the same process, I thought maybe you took a backup of the rom after you updated it.
I made a mistake by not taking a backup of it so now it is a problem for me :/
Edit: damn! thanks anyway. I have a long night in front of me clearly. I hate this phone :/
V4A is not working anymore with the latest update. Is it me or everyone has the same problem.

Oneplus 3 Problem after unbrick

Hello, Good Day to all! I wont take too much of your time but please help me!
My Oneplus 3 suddenly bricked itself, I dont know how or why but it just powered off and then when I tried to boot it up it was hard bricked. Now I've managed to fix it by following the Mega Unbrick guide for Oneplus 3 and it boots up, but the problem is it crashes during boot, and it randomly crashes after a few minutes which then leads to the boot logo crash, I have to "let it rest" so to speak for a few minutes so that it would bypass the boot crashes. Once it got past the crashes some apps are not responding like Twitter, Messenger and so on. Stock apps are fine it's the newly downloaded ones that are not responding, I tried numerous factory resets using the stock recovery and TWRP but no luck.
I am on Nougat 7.1.1 on the latest OxygenOS version, Unlocked bootloader with systemless root. I haven't tried flashing a custom rom the only thing I tried to flash was the Stock Rom. I also noticed that the WiFi and the Data/Signal was particularly weaker since the messages would not load, I need to actually check the app for it to sync. When I got Messenger somehow working, the messages would not even load up.
Any ideas what the problem is? Any help is deeply appreciated, Thanks in Advance!
Hi.. Good Day
This may be a motherboard issue why don't u give ur phone to service center to get it checked up once
RiskTaker10 said:
Hello, Good Day to all! I wont take too much of your time but please help me!
My Oneplus 3 suddenly bricked itself, I dont know how or why but it just powered off and then when I tried to boot it up it was hard bricked. Now I've managed to fix it by following the Mega Unbrick guide for Oneplus 3 and it boots up, but the problem is it crashes during boot, and it randomly crashes after a few minutes which then leads to the boot logo crash, I have to "let it rest" so to speak for a few minutes so that it would bypass the boot crashes. Once it got past the crashes some apps are not responding like Twitter, Messenger and so on. Stock apps are fine it's the newly downloaded ones that are not responding, I tried numerous factory resets using the stock recovery and TWRP but no luck.
I am on Nougat 7.1.1 on the latest OxygenOS version, Unlocked bootloader with systemless root. I haven't tried flashing a custom rom the only thing I tried to flash was the Stock Rom. I also noticed that the WiFi and the Data/Signal was particularly weaker since the messages would not load, I need to actually check the app for it to sync. When I got Messenger somehow working, the messages would not even load up.
Any ideas what the problem is? Any help is deeply appreciated, Thanks in Advance!
Click to expand...
Click to collapse
This sounds like an hardware issue, have you tried method 2 of the unbrick tool, perhaps you could try to re-download it, have you unzipped it? If it boots let it boot and then upgrade to a new OOS version and then you can do whatever you want. If it doesn't work after you followed my suggestions you might wanna contact Oneplus, don't worry even though your bootloader is unlocked you still have full warranty..
Puddi_Puddin said:
This sounds like an hardware issue, have you tried method 2 of the unbrick tool, perhaps you could try to re-download it, have you unzipped it? If it boots let it boot and then upgrade to a new OOS version and then you can do whatever you want. If it doesn't work after you followed my suggestions you might wanna contact Oneplus, don't worry even though your bootloader is unlocked you still have full warranty..
Click to expand...
Click to collapse
I did the method 2 of the unbrick tool, I've done it like twice or thrice now. I have the latest version of OOS, I am afraid to flash a custom rom because after it flashes in TWRP it immediately crashes, it does not even give me a chance to clear the dalvik or reboot. It crashes no reboot or anything.
But thank you I didn't expect anyone would reply well I regained my faith in humanity in forums
Sidenote: What custom rom would you suggest? or is the stock rom better?
RiskTaker10 said:
I did the method 2 of the unbrick tool, I've done it like twice or thrice now. I have the latest version of OOS, I am afraid to flash a custom rom because after it flashes in TWRP it immediately crashes, it does not even give me a chance to clear the dalvik or reboot. It crashes no reboot or anything.
But thank you I didn't expect anyone would reply well I regained my faith in humanity in forums
Sidenote: What custom rom would you suggest? or is the stock rom better?
Click to expand...
Click to collapse
I would suggest VertexOS. It's simple and really fast, EAS and Voxpopuli takes peformance per watt to the next level, if you like feature you might try Zenixx RR.
hrishikeshgramani said:
Hi.. Good Day
This may be a motherboard issue why don't u give ur phone to service center to get it checked up once
Click to expand...
Click to collapse
Unfortunately that is out of the question, there is no Service Center for Oneplus where I live so I cant get it checked ASAP
Puddi_Puddin said:
I would suggest VertexOS. It's simple and really fast, EAS and Voxpopuli takes peformance per watt to the next level, if you like feature you might try Zenixx RR.
Click to expand...
Click to collapse
Thanks for the suggestion! Should I YOLO and flash a custom rom even though my phone is like this?
RiskTaker10 said:
Thanks for the suggestion! Should I YOLO and flash a custom rom even though my phone is like this?
Click to expand...
Click to collapse
You can always try..
Puddi_Puddin said:
You can always try..
Click to expand...
Click to collapse
Okay thanks good citizen of XDA I'll try to flash a custom rom and I'll try to report back here ASAP

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