Samsung Cloud Backup problem - Verizon Galaxy Note 4 Q&A, Help & Troubleshooting

Hi all
I just have this strange problem, I was just checking my backup on the phone and i found that last one was done on September 2015 (just before the last major software update that I had), when I tried to force the update by hitting the update now, however for the past 2 days it stays at 0%
I tried to:
- wipe all cashe for the phone and the Samsung cloud apps
- remove the samsung account and adding it again
- delete all the backed up stuff on the cloud
- uncheck the auto back up - reboot - re check it
can anyone help with that issue pls, I need some guidence to dig deep and analyze this error or bug
Thanks

farafiroXDA said:
Hi all
I just have this strange problem, I was just checking my backup on the phone and i found that last one was done on September 2015 (just before the last major software update that I had), when I tried to force the update by hitting the update now, however for the past 2 days it stays at 0%
I tried to:
- wipe all cashe for the phone and the Samsung cloud apps
- remove the samsung account and adding it again
- delete all the backed up stuff on the cloud
- uncheck the auto back up - reboot - re check it
can anyone help with that issue pls, I need some guidence to dig deep and analyze this error or bug
Thanks
Click to expand...
Click to collapse
I've not been able to back up my S7 since I've had it (about 5 months now) - after researching this online over the past few months it seems to be an issue at Samsung's end (or whoever the provider of the cloud is!), there's a lot of people with this issue. I got hold of someone a week ago to ask what I could do and they advised downloading Smart Switch and using the backup feature on there but my work laptop won't allow me to install without authorisation.
I tried to press the customer services for a reason for the issue but they are giving little away, I had to ask a few times if it was a problem at their end before he said it was and they were looking in to it with no idea of when it will be resolved.
I've resorted to saving my contacts to my google account which backs-up in real time, and saving my photo's and documents to a memory card in case the worst happens before they can resolve the issues. There's also a sync function with Google which also backs-up alarms and calendar etc also.

Related

[Q] Android market problems?

Is anyone aware of or experiencing any problems with the android market?
I'm using a Stock UK Orange ROM. 25mb free internal space. Using Android market I can go through all the motions and tap install I get the message saying my item will be downloaded. The "downloading" bar appears and is animated, This happened last night. This morning the item had downloaded.
I thought that was the end of it but as I write this I've been waiting an hour for a clock widget to download.
Have also tried via appbrain but experience the same problem.
I can watch youtube videos and browse so I am online. Is there a hidden setting I might have misconfigured? or anyone else experiencing the same thing?
Noodled24 said:
Is anyone aware of or experiencing any problems with the android market?
I'm using a Stock UK Orange ROM. 25mb free internal space. Using Android market I can go through all the motions and tap install I get the message saying my item will be downloaded. The "downloading" bar appears and is animated, This happened last night. This morning the item had downloaded.
I thought that was the end of it but as I write this I've been waiting an hour for a clock widget to download.
Have also tried via appbrain but experience the same problem.
I can watch youtube videos and browse so I am online. Is there a hidden setting I might have misconfigured? or anyone else experiencing the same thing?
Click to expand...
Click to collapse
Since you have 25MB free, that is peculiar. Typically downloads get stuck in queue when space is low -- in which case you are getting a notification in the Notification Bar that you are "Getting Low on Empty Storage Space". In those cases remedy of course is to uninstall a few apps you rarely use. After you do that, the "Low on Storage Space" icon will clear, and the instant that it does, all of the downloads you had started -- but were all stuck in queue -- will now proceed -- instantly.
But in your case i don't know. Are you for certain NOT getting that icon notification? (just checking that's all)... Then this probably won't solve your case at all. THIS POST: http://forum.xda-developers.com/showpost.php?p=7663366&postcount=17
No worries.
The only thing in my notification bar is the icon for advanced task killer, and 1 Gmail notification.
I've uninstalled a couple more apps but that still hasn't forced a download. This has only happened in the past couple of days and it crossed my mind that google might have been tinkering, but i've read nothing of the sort.
Just been to the shop and back and in those 5 mins Tajam (the clock widget from my OP) has downloaded... I've just added a pinball game, but it hasn't downloaded...
Is it at all possible that an application has reserved space? As in I might have 25mb free but some app has reserved some of the free space on my handset?
Nobody else had this issue then?
Any thoughts on a solution? would a hard reset solve this?
Try to:
- start your google-talk-app
- use the menu-button to open the menu and sign-out!
- restart the google-talk-app
- use the menu-button to open the menu and sign-out!
usually, after the 2nd or third time you do that, the download-process begins...
edit: you should notice that the log-in-process of the google-talk-app takes some time, seeing the spinning wheel-symbol on the top-right... just ignore it, start the app, wait 5 seconds and sign-out, repeat...
Thanks for the reply but I dont have google talk installed.
I'm thinking a hard reset might be my only option but it's a pain, and now difficult to download any backup software.
Found this thread http://www.google.tm/support/forum/p/Android+Market/thread?tid=57b5e3efa7477b50&hl=en
Started by a google employee, subsequently locked. Seems to be a recurring problem
I've the same issue, cancel/abort the download and start it again fixes the issue
Sent from my HTC Desire using XDA App
Hey,
I suffered from the same issue...
I literally tried every in the book but to no avail!
Eventually I had to add a file manager into a rom in order to manually download the apps from the internet and then install them onto my desire!
This is a repeat issue with the Android OS. It does go away after a while... Give it a day or two and it'll just literally stop with the issues.
Good luck friend
I had this issue last week and tried every trick I could to get things working again, even a hard/factory reset didn't work. From reviewing the thread you quoted from the Google support forums I got the impression that it was a Google account problem of some sort so before doing a second factory reset I changed from @googlemail to @gmail and for whatever reason after the hard reset this has done the trick.
Yes, I am having the same problem too and only started couple days ago... I can't download anything at the moment
Still no market downloads
After the froyo update for me, there's still no way
to update or download apps from the market.
I tried all the options now known:
Gtalk
Cache clearing
Factory reset
Etc.
What to do next???
I checked a few places and this seems to be a common problem. One thread on the market forums was started by a google employee, 400+ replies later the thread was marked as answered (which it clearly wasnt) Now the forums are becoming littered with posts on this same problem.
I've managed to sort it out. Settings>apps>market>clear cache>force close market>soft reset seemed to force any pending downloads.
But that wasnt really a solution, so had to export contacts to gmail. Change my googlemail account to a gmail account (as prompted when you login to Gmail in the UK.... then I had to perform a hard reset and make my Gmail account the primary google account on my handset.
Very annoying, and I'm in disbelief that google are SO aware of this and dont seem to be offering any help.
But for the time being it's working again. The suggestion on the market help forums is that the UK market is having problems with @googlemail accounts.
Well i never had the googlemail adress and i'm not from the UK, so there's more to
it then only that specific problem....
Pls advice....
None of the great developers here has an idea what's happening here or maybe a solution to this issue????
Pls help out guys?
Guys please advice, i'm just a bit desperate with this issue.
Nothing seems te help and google stays as silent that i lost faith they are going
to fix this....
Does this mean my DESIRE became useless??!??!?!
It's a bit temperamental to be honest, I left it at 'Starting Download' and sometimes it would start after a few hours and another time after about a day. Never used to be like this before. Google need to seriously take a look at this problem.
Sadly my downloads all just end in "failed" within 5 secs....
Had Problems downloading for a month
Hi All,
I have had this problem for about a month now. Never starts to download for me except if I do a factory reset then it downloads some apps between 3 and 22 apps before it hangs again. The phone is a Samsung Galaxy s I9000. Unlocked. I tried different SIM cards from different carriers and removing the SD memory. I can download from different places on the web like Samsung or one of the web sites that have the apps just not the market.
Has anyone else been having this problem for that long?
Regards
sutepm said:
It's a bit temperamental to be honest, I left it at 'Starting Download' and sometimes it would start after a few hours and another time after about a day. Never used to be like this before. Google need to seriously take a look at this problem.
Click to expand...
Click to collapse
Same here. I usually leave the downloads "hanging" around. After 10 min. to a few hours, the downloads start.
Same with "Chrome to phone". Both apps use the GTalk service to send commands to the phone. Google broke something.

[Q] Gingerbread update broke my phone - android.process.acore

Hey guys,
I got my Gingerbread update last night, 2.3.3, bringing the HTC software version to 2.42.405.2 - however every few seconds I get a pop-up saying that android.process.acore has stopped. As I understand it from the (admittedly small) bit of research I've done, this contains the contacts database - and it crashing means I can't use the phone, people or messaging apps, so my phone right now is a glorified browser and twitter client, with a camera and an annoying popup every few seconds.
I've contacted HTC support but I don't hold my breath for anything more useful than a hard reset - if they tell me to do this then I may as well get a new phone (I was planning to anyway, so may just bring that plan forward).
Some solutions I've read involve removing the account that the contacts database is associated with, but I keep my contacts on the phone, and though I have a Google account set up, it won't sync my contacts anymore because of this problem (I know this because a friend changed her number the other day and when I view the contacts on gmail, it still says her old number, which I deleted. If I try to remove the google account, the phone tells me it's needed and I would need to factory reset my phone to do so.
I am NOT prepared to factory reset my phone to fix this issue - the same way I would not be prepared to format my harddrive to fix most issues. I'm going to try and backup my contacts to my pc in the meantime, but is there anyone out there who can help me?

[Q] Peculiar behavior, possible OTA update these last few days?

Hello everyone,
I have a stock, unrooted Desire which has been upgraded to the official Gingerbread ROM released by HTC some months back and up to the day before yesterday was working fine.
Wednesday around 12:00 pm UTC+2 time, the phone started to show the com.htc.bgp error message on anything concerning weather (including the calender). My initial thoughts were that the device needed a clean factory install, so I erased the user data through the down volume/power procedure and then did a clean factory install from the SD menu, also adding my Gmail account info. After syncing with Gmail, the phone immediately showed the com.htc.bgp error message, so I went ahead and opened a new Gmail account thinking that my account might be corrupt... same procedure as before with the same error message.
Since I didn't have time to check anything else out, I left the phone fully restored with my original account and the error message popping up every 10 to 15 minutes till yesterday afternoon when the phone started to sync the weather correctly.
Till then, I've noticed a significant increase in speed (this compared to before the problems started), and although I'm not too sure on this one, the stock clock/weather widget on the home screen now does full screen animation of the weather; I don't recall ever having seen this on the Desire, just my old HD2 with win 6.5. Also just noticed another significant change... battery life is definitely much better than before.
My thoughts on the problems of the following days are that the network (possibly weather servers) was misbehaving and that there could have been a (silent?) OTA update of the stock Gingerbread Desire, possibly to disable the info gathering apps I've been hearing about in the past months.
Awaiting on your comments/ideas.
Aris
Athens, Greece
There was a problem with the weather api on HTC part.
Nothing serios. It's back to normal now.
LE: you didn't have to reset the phone, it was working ok.
Of course the phone worked better/faster after a reset, the memory and space was free of all the apps/settings you had.
If you format your pc now, you'll observe an improvement in speed/performance because you don't have a gazillion apps installed.
Thanks for the info!
The increase in speed is still visible even after I installed all the apps that I use (a handful actually). I'm really frugal with installed apps, having the absolute minimum for my work.
Please use the Q&A Forum for questions Thanks
Moving to Q&A

[Q] "Account wasn't found. It may have been removed." - Exchange Server

Hi all - I searched for references to this issue, but haven't found anything yet. Hope someone here can help.
I've been using my Galaxy Nexus (LTE / Verizon) since mid December, locked, unrooted, vanilla - and it's been great. I've been using the native email apps for my GMail account and my work/corporate account on our company's Exchange Server. All has worked perfectly so far. First sign of something weird happened last night.
Last night I backed up, rooted and unlocked my GNex (using the WugFresh utility). I followed the directions closely -- all worked pretty much perfectly. As suggested, I took 2 backups: first without system apps and settings, and the 2nd including them. After I was done rooting and unlocking, I restored the big backup with system apps and settings. Only thing I noticed is that passwords are apparently not part of the settings that can be saved/restored (makes sense!), so I had to reenter credentials for my email apps.
This done, I sync to both GMail and Exchange Server, receive and send mail just fine. Only weird thing is that when I tap the EMail icon to start up the email client that talks to Exchange Server, in addition to opening up my inbox properly, I ALSO see two error messages in sequence:
"Account wasn't found. It may have been removed."
and
"Folder wasn't found. It may have been removed."
The errors then fade, and email is perfectly usable.
I'm guessing that some folder and account entry was restored along with the apps from my backup, and that whatever these pointed to no longer exist, and were superseded by they email app when I reconnected to the Exchange Server during setup after rooting / unlocking.
I've looked - and only see a single account configured in the app -- the correct one. I've checked in Settings / Apps, and there are no options to clear data or cache.
I'm wondering if I should delete the one account I see and re-add it...not sure if that will make a difference.
Anyone have a clue what's going on, and what I might do about it?
thanks in advance,
Jon
Im having the exact same problem!!
jaseandjess said:
Im having the exact same problem!!
Click to expand...
Click to collapse
In the end, I wound up doing a factory reset on the phone. I was tempted to delete and recreate the account, but I'm convinced there was a phantom (non-existent?) folder / account that the email client kept trying to refer to and that this would have persisted. A factory reset cured the issue, and this time I did NOT restore my entire backup including system apps and data. Instead, I let Google Play and Amazon App store reinstall 99% of my apps, leaving me 3 or 4 that I had to do by hand. In the end it didn't take long at all to do this, and result is a happy Galaxy Nexus once more.
Jon
jonstrong said:
In the end, I wound up doing a factory reset on the phone. I was tempted to delete and recreate the account, but I'm convinced there was a phantom (non-existent?) folder / account that the email client kept trying to refer to and that this would have persisted. A factory reset cured the issue, and this time I did NOT restore my entire backup including system apps and data. Instead, I let Google Play and Amazon App store reinstall 99% of my apps, leaving me 3 or 4 that I had to do by hand. In the end it didn't take long at all to do this, and result is a happy Galaxy Nexus once more.
Jon
Click to expand...
Click to collapse
Hi, just wanted to let you know what the solution was in my case. I was messing around with everything, wasting two full days with about 100 times recreating the account, trying to restore/replace Mail/ExchangeServices app/data in various different ways, factory reset, reflashing system, etc. etc. ... nothing helped!
Finally, a few minutes ago I got it: Just recreate the stupid homescreen link! I never thought about trying to start the Mail application via "all apps". If I did (earlier), I would have seen (earlier) that the message does not appear then. It only appears when starting it via my homescreen link, which is actually a widget (looking like a normal app link), configured to open a certain folder of a certain account. So the actual problem was just that this widget could not find the "old" account anymore (probably because some account id changes if an account is deleted and recreated). The reason I've been fooled over and over again (even after factory resets and system flashes) is because I always restored my homescreen stuff in one way or another, so I always used the same old broken link.
D'OH!
Hope that next time someone comes across this issue this post will help. Currently there seems to be no (other) solution to this on the internet. At least I did not find anything in the past two days.
Thanks for posting an easy solution!
mychi said:
Hi, just wanted to let you know what the solution was in my case. I was messing around with everything, wasting two full days with about 100 times recreating the account, trying to restore/replace Mail/ExchangeServices app/data in various different ways, factory reset, reflashing system, etc. etc. ... nothing helped!
Finally, a few minutes ago I got it: Just recreate the stupid homescreen link! I never thought about trying to start the Mail application via "all apps". If I did (earlier), I would have seen (earlier) that the message does not appear then. It only appears when starting it via my homescreen link, which is actually a widget (looking like a normal app link), configured to open a certain folder of a certain account. So the actual problem was just that this widget could not find the "old" account anymore (probably because some account id changes if an account is deleted and recreated). The reason I've been fooled over and over again (even after factory resets and system flashes) is because I always restored my homescreen stuff in one way or another, so I always used the same old broken link.
D'OH!
Hope that next time someone comes across this issue this post will help. Currently there seems to be no (other) solution to this on the internet. At least I did not find anything in the past two days.
Click to expand...
Click to collapse
Thank you so much. I just had to recreate my account settings (5 of them since Ihave corporate but also use exchange settings for hotmail) and hated to see this message (and a second one similar but about a folder who could not be found). I removed the icon on the home screen and put the Email app (not the widget to avoid the same problem in the future) back and not more error! I really did not want to reset my phone.

Access permissions with Nougat

Not sure if anyone else has run into this problem since upgrading to Nougat but I wanted to throw it out there in case someone has noticed it or has any suggestions.
Every time I restart my phone, app permissions are reset. Notifications revert back to stock. Camera asks for storage permissions. Calendar needs access to accounts etc. It's hasn't gotten me frustrated enough to reflash but if anyone else has had this experience or has a suggestion I am willing to try it.
My HTC One M9 only recently got the Nougat update (within this month, March 2017). I too have been plagued with access permissions being randomly forgotten at start up. The most annoying being Gmail and Calendar, but I too have had Camera asking for them to be allowed too. Very very annoying.
Since the Nougat update I have had a strange problem with Gmail, even when permissions have been correctly set. The phone completely forgets the two Gmail accounts that I use. I decided to try to uninstall the app but it takes you back out of the updates to the factory installed level. Then when I tried to put my two Gmail accounts in the Google account option was frozen, just could not add them. I finally decided that HTC Sense might have something to do with it! So I disabled it, then re-enabled it and Gmail account setup suddenly responded with my two accounts already showing! So I have now gone to Google Play Store to download the latest Gmail updates and it all appears working. But for how long?
What has HTC done with its Nougat update? The phone was once stable, now its an unreliable mess!
Derek
fingerstoo said:
My HTC One M9 only recently got the Nougat update (within this month, March 2017). I too have been plagued with access permissions being randomly forgotten at start up. The most annoying being Gmail and Calendar, but I too have had Camera asking for them to be allowed too. Very very annoying.
Since the Nougat update I have had a strange problem with Gmail, even when permissions have been correctly set. The phone completely forgets the two Gmail accounts that I use. I decided to try to uninstall the app but it takes you back out of the updates to the factory installed level. Then when I tried to put my two Gmail accounts in the Google account option was frozen, just could not add them. I finally decided that HTC Sense might have something to do with it! So I disabled it, then re-enabled it and Gmail account setup suddenly responded with my two accounts already showing! So I have now gone to Google Play Store to download the latest Gmail updates and it all appears working. But for how long?
What has HTC done with its Nougat update? The phone was once stable, now its an unreliable mess!
Derek
Click to expand...
Click to collapse
Same issue same phone, I triedclearing cache from TWRP, doesn't work. Are you rooted? I am systemless root with Magisk, so I have a feeling it could be due to this.
Isidrology said:
Same issue same phone, I tried clearing cache from TWRP, doesn't work. Are you rooted? I am systemless root with Magisk, so I have a feeling it could be due to this.
Click to expand...
Click to collapse
Good to hear from you, especially as you are a fellow sufferer.
I have a stock phone, not rooted at all. Sadly I gave up my "nerd" hacking a few years ago. I prefer not to mess these days and stick with what the manufacturer supplies.
However, I still find it odd that no-one else has reported this, but you and I. I am now convinced there is a bug with HTC's tailoring of Nougat. And I believe the reason is that no-one reports it is because they leave their phone on all the time, even when charging. I always close the phone down at night and put it on charge overnight. It seems the complete restart triggers this behaviour. It doesn't do it every time though. I even wondered at some stage if it was simply app updates being applied, as the Gmail, Calendar and other popular apps are often being fiddled with (sorry, enhanced) by Google. However, I also have had the problem at start of day, even after no updates have been applied.
It is very annoying. I wonder if I should try never switching the phone off completely to see if the permissions remain then? What do you think?
Derek
fingerstoo said:
Good to hear from you, especially as you are a fellow sufferer.
I have a stock phone, not rooted at all. Sadly I gave up my "nerd" hacking a few years ago. I prefer not to mess these days and stick with what the manufacturer supplies.
However, I still find it odd that no-one else has reported this, but you and I. I am now convinced there is a bug with HTC's tailoring of Nougat. And I believe the reason is that no-one reports it is because they leave their phone on all the time, even when charging. I always close the phone down at night and put it on charge overnight. It seems the complete restart triggers this behaviour. It doesn't do it every time though. I even wondered at some stage if it was simply app updates being applied, as the Gmail, Calendar and other popular apps are often being fiddled with (sorry, enhanced) by Google. However, I also have had the problem at start of day, even after no updates have been applied.
It is very annoying. I wonder if I should try never switching the phone off completely to see if the permissions remain then? What do you think?
Derek
Click to expand...
Click to collapse
So I found my issue was due to a encrypted SD Card which constantly resets permission. So what I did was I formatted my SD Card and replace with existing backed up data from the computer, and it worked.
Isidrology said:
So I found my issue was due to a encrypted SD Card which constantly resets permission. So what I did was I formatted my SD Card and replace with existing backed up data from the computer, and it worked.
Click to expand...
Click to collapse
I've noticed the issue, for sometime now and I've been updated to Nougat since day 1. My phone never sleeps so I didn't noticed. It's pretty annoying. Will try the SDCard formatting and see. I'll let know how it goes.

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