Note 4 Repair Issues - Sprint Galaxy Note 4 Q&A, Help & Troubleshooting

I had my note 4 screen assembly replaced after I dropped it. However, the screen is no longer completely secured in the phone. The screen pushes into the frame if I place pressure on the screen and I can get my finger under the edge of the assembly on the top left corner. The home button is also loose, but gets tight like it should be if I hold the screen down. This is an annoying issue and I've recently noticed that dust is getting inside the phone, which I'm worried will cause hardware damage. The front camera is already blurry and cloudy from dust getting inside. If I take the screen off and apply new adhesive, will the screen sit in the frame like it should or is it impossible to restore the feel on a phone with a screen replacement to what it was like from the factory? I hope you hear from you guys, and thanks in advance.

I would take it to a local Sprint service and repair location (or where ever you got your screen replacement). They should be able to reseat your screen in the housing and clean your camera right up. In terms of applying new adhesive, you shouldn't really need to. The 15 some odd screws on the back should take care of it. Source: I'm a S&R Technician

Thanks for the help! My problem is that I'm hesitant to return to the shop where I got the screen replaced, because when they originally replaced it I was unsatisfied with how it fit so I went back and had them do some more work. It was alright at first, but it began to get steadily worse in a fairly short amount of time. So I'm a little cautious of going back there to ask them to do more work. If I asked them to reseat the screen assembly, do you think it would help? Also, is it possible to return to an almost-factory feel with a replaced screen or do I need to accept that the assembly will never be quite as tight as it originally was?

Similar issue
I had a similar issue and I took it back to sprint which they fixed regardless of my device being rooted.

Did you have the screen replaced before you took it to sprint, or was the screen loose from the factory?

you can find the replace guide at ifixit, I don't leave the link,you can google it.
If you want to buy original LCD screen ,you can go to the HCQS.

Related

[Q] cleaning under screen

I've been noticing dust collecting under the top left corner of my screen. Anyone have any suggestions on how to fix this? Or am I goin to have to take it to a Sprint store and have it replaced?
I just noticed the same problem with mine. This is not good for my OCD.
So I'm thinking of bringing my phone in to a Sprint tech to look at the dust under the screen as well as a small area about the size of a pencil's eraser that is brighter than the rest of the screen (Only obvious with white backgrounds).
Would it be a bad idea to show the tech my EVO as is which is rooted? Would they care if they're just looking at the physical screen?
Same thing on my EVO dust top left corner. This is the second one that has done it. Dust shoot plug doesn't help either. I bought something similar to this but it didn't help:
http://www.uxsight.com/product/31482/earphone-jack-plug-stopper-for-apple-iphone-1st-gen.html
You will have to bring it to a Sprint repair center and have your screen replaced. My phone had dust on the top left corner as well. The Sprint employee told me there was a slight screen separation so he replaced it with a brand new screen. I unrooted my phone before bringing it in.
fuzion22 said:
You will have to bring it to a Sprint repair center and have your screen replaced. My phone had dust on the top left corner as well. The Sprint employee told me there was a slight screen separation so he replaced it with a brand new screen. I unrooted my phone before bringing it in.
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Click to collapse
I was afraid I'd have to do this. Guess I have to weigh my options here. Have a dusty screen or go through the timely process of unrooting, then rooting back and having a fresh screen.
m4rk0358 said:
I was afraid I'd have to do this. Guess I have to weigh my options here. Have a dusty screen or go through the timely process of unrooting, then rooting back and having a fresh screen.
Click to expand...
Click to collapse
Same here I have TEP so I generally get a new phone about every 6 months so I'm not sure its worth it to bring it in.
Just to let everyone know here is how it all went down.
I called the Sprint repair center and told them about the dust under the screen. Of course they said I would have to bring it in for them to look at, but they could fix it. So I asked the guy about rooted phones he said as long as I am not having software issues he could careless.
So took my phone down at lunch went and ate came back all done. They replaced the entire display. The guy said it was all one piece so they replaced everything. I looked at the old display and I have no idea how the dust is getting in there. He said the displays have 3 revisions mine was a revision 2 replaced it with a 3. So take all this with a grain of salt. Just telling you all what he told me.
He also said he liked my ROM,... nice.

[Q] build quality & service

Well, I got my Nexus on thursday, but immediately I noticed a problem .
At the bottom, the glass is slightly tilted, on the right is raised above the frame, while on the left is recessed ...
these are some pictures I took
I talked to the shop and they told me that they will solve the problem (repositioning of the glass) ...
What I wanted to know is what happen when the phone is opened, because on my current Nexus One, after first service, i have tons of dust entering between the display and the glass, and obviously I don't want the same thing also on this phone
So, do you have some experience with samsung's assistance ?
thanks!
anyone ?
As long as it's purely cosmetic, I wouldn't risk (or waste the money) having some guy open the phone to even out the glass.
Mine is the exact same way at the top of the screen, and I only noticed mine a few weeks after having it just because I was looking very very closely at the screen.
However, the problem it's quite visible on my phone, the difference between the two corners is about 1 mm, and with the glass that protrudes from the frame is even more subject to scratching ...
I don't know what to do ...
there is no one who opened the phone ?
The what you call a "glass" is the whole screen, so there no any way you get dust particles under it, as there no "under" , maybe the glue that hold it not have not dry good, I remember SGS2 have some yellow tint, or maybe it was SGS1, anyway things like that do happen to some devices.
Are you sure?
I have always found that touchscreen ("glass") and the display are two separate things
I'd return it for a replacement, that's an obvious build defect cite that you fear it'll either get worse or become a leak source.
Also, I am relieved I don't have this issue although I'd expect that I'd notice it quickly as you

[Q] One X Warranty Farce.

I got my One X in June last year, in Jan it developed a screen ripple on the top left of the screen. I could hear the device clicking if there was any pressure applied and a ripple went across the screen.
I sent it off to HTC for repair and they accepted it as a Warranty Repair. I got the phone back a week or so later with the fault not having been fixed but they had left dust behind the glass and the camera lens and a lump of black debris covering the flash.
I got straight back onto them to find out what was going on, they told me that the LCD panel had been replaced and I should return it again for the problems to be fixed.
I sent the device back a second time and got it back 48hrs later. I was amazed by the quick turn around and opened the box to find that the dust remained behind the glass and the camera lens. The screen ripple was still present also. I phoned them again now to find what had been done this time and they said that the main board had been replaced. (I am not sure what was wrong with the main board). They told me that they needed to repair the device again to get it right which I refused, After talking to a supervisor (which in itself is no easy job.. They don't call back when they say they will) They agreed to replace the device.
I boxed the phone back up and waited patiently for my new HOX to come in the post. When it arrived I thought that my problems would be sorted and I could return to using the phone, but... This device had screen ripple down both sides of the screen (much worse that the previous one) and had light leakage below the glass when the capacitive buttons were lit up.
I got back in touch with them and they begrudgingly agreed to replace the device again.
This time it took them a week to get the device back to me and I have just opened it to find that this one has worse screen ripple again down both sides (No light leakage though).
The ripple that I am talking about is if you lightly run a thumb nail down the black area of the glass on either side of the screen, the screen changes colours as you move up and down.
My colleague in the office has a HOX also and there is no sign of ripple on his even with a lot of pressure.
I am completely fed up with dealing with their customer services and cannot be bothered to go through all of this again.
Has anyone got any suggestions? Should I escalate this to their head office?
gamesmaster20 said:
I got my One X in June last year, in Jan it developed a screen ripple on the top left of the screen. I could hear the device clicking if there was any pressure applied and a ripple went across the screen.
I sent it off to HTC for repair and they accepted it as a Warranty Repair. I got the phone back a week or so later with the fault not having been fixed but they had left dust behind the glass and the camera lens and a lump of black debris covering the flash.
I got straight back onto them to find out what was going on, they told me that the LCD panel had been replaced and I should return it again for the problems to be fixed.
I sent the device back a second time and got it back 48hrs later. I was amazed by the quick turn around and opened the box to find that the dust remained behind the glass and the camera lens. The screen ripple was still present also. I phoned them again now to find what had been done this time and they said that the main board had been replaced. (I am not sure what was wrong with the main board). They told me that they needed to repair the device again to get it right which I refused, After talking to a supervisor (which in itself is no easy job.. They don't call back when they say they will) They agreed to replace the device.
I boxed the phone back up and waited patiently for my new HOX to come in the post. When it arrived I thought that my problems would be sorted and I could return to using the phone, but... This device had screen ripple down both sides of the screen (much worse that the previous one) and had light leakage below the glass when the capacitive buttons were lit up.
I got back in touch with them and they begrudgingly agreed to replace the device again.
This time it took them a week to get the device back to me and I have just opened it to find that this one has worse screen ripple again down both sides (No light leakage though).
The ripple that I am talking about is if you lightly run a thumb nail down the black area of the glass on either side of the screen, the screen changes colours as you move up and down.
My colleague in the office has a HOX also and there is no sign of ripple on his even with a lot of pressure.
I am completely fed up with dealing with their customer services and cannot be bothered to go through all of this again.
Has anyone got any suggestions? Should I escalate this to their head office?
Click to expand...
Click to collapse
posts like yours make me double think before sending my one out again for repairs...i have got a yellow spot on the top right hand side of my phone...cover it in a black wallpaper you do not even notice it.
stick a white wallpaper though it is there...was thinking about sending it out but for a little spot i am thinking of sticking with it and save up some money and buy a new phone in a few months...
if i was you though escalate the matter till you get yourself a brand spanking new one and one that actually is flawless..
hamdir did not rest till he had the perfect one and he went through like 12 handsets if i am not mistaken..so if i was you send it back and keep nagging on them

[Q] Screen Repair - Motherboard doesn't fit right

It looks like I should have done a little more research!
I have a Sprint Galaxy S3 and I dropped it on pavement and cracked a little bit of the corner of my screen. This is where I should have said "okay, the touch screen works, just don't mess with it any more because you know how this ends."
But I didn't... I got replacement glass first and totally screwed up that repair and left the phone in worse shape than it started. Now with the LCD and digitizer it became a slightly more expensive repair but still something I thought I could handle.
So I bought a whole LCD assembly off ebay and installed it with few problems. I bought a Samsung Galaxy S3 R530 Metro LCD Screen Touch Digitizer Frame. I stripped my phone down, moved all of the parts to the new frame and started to install the motherboard. Then's when my problems begin...
The new frame has a slightly different placement of the motherboard screw and doesn't seem to fit quite right in line with the power button. Everything else is fine and fits just right, it's just that something isn't fitting quite right. Any suggestions?
Also, my home button doesn't work any more (that's the only thing, though, so it's still a vaguely successful repair).
It sounds like I should have done some more research and I would have found that a black frame can't possibly work fully for a Sprint phone because Sprint S3s are unique for whatever reason. I'm just hoping maybe someone has a solution? A part of the frame to file down or other suggestion?
At this point I would suggest taking it somewhere to be repaired properly. Especially if you are not comfortable with the process.

Weird blob under screen, also some dust

I received my G Pro back in May sometime off of eBay, and I believe it was refurbished, but I don't quite remember exactly. A little while after first getting it, I noticed a little blob under the digitizer of the device, not on top. I have no screen protector on this device, so that wouldn't of caused it. At the same time, I noticed that dust somehow sneaked it's way under the screen as well. I'm wondering as to how this happened, but I think dust snuck through the earpiece. I'm not sure what the cause of this mysterious "blob" is, but that could be because the digitizer is separating from the LCD screen. Any help on this? I cannot provide pictures because I am new here, so no outside links, and the files are too large to post.
I do know that in a galaxy phone, the screen is adhered to the glass. If you replace just the glass, you can't replace the "glue" that was between the screen and glass. If the GPro is also designed like this, then you could experience the symptoms you're experiencing. To remedy this, you could attempt to lift the screen up (do not force). If it comes up easily, you could attempt to clean under it with some alcohol and soft lint free cloth. Then perhaps place some adhesive around the edges that are allowing in the dust. Good luck.
The digitizer is not removable on the G Pro, at least that's what a repair representative told me. He told me the only way to fix this is to have the device completely replaced, which is impossible for me.
the digitizer and screen are not glues together on the G Pro! I have changed my touchscreen/digitizer and they are two desperate pieces. I got dust under my screen a month after I changed my digitizer. ! the area along the sides of the screen for the adhesive stripes is very narrow! if I had o guess you adhesive slipped or was not sealed correctly from the factory or something and now u r getting dust under your screen.
Okay, I guess I will be returning the device after all. I don't really have any other option.
corncakes11 said:
The digitizer is not removable on the G Pro, at least that's what a repair representative told me. He told me the only way to fix this is to have the device completely replaced, which is impossible for me.
Click to expand...
Click to collapse
well, look here :
https://www.youtube.com/watch?v=9QxLa5rXX7Y
and
http://forum.xda-developers.com/showthread.php?t=2333520
What "refurbished" means on eBay I understand to be kind of broad. It could mean LG refurbished a phone, or a seller bought a broken phone and fixed it thus "refurbished."
The screen issue might be a poor repair job.
I will be sending the phone out tomorrow. Does anyone know the typical turnaround for LG repairs?

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