I got my One X in June last year, in Jan it developed a screen ripple on the top left of the screen. I could hear the device clicking if there was any pressure applied and a ripple went across the screen.
I sent it off to HTC for repair and they accepted it as a Warranty Repair. I got the phone back a week or so later with the fault not having been fixed but they had left dust behind the glass and the camera lens and a lump of black debris covering the flash.
I got straight back onto them to find out what was going on, they told me that the LCD panel had been replaced and I should return it again for the problems to be fixed.
I sent the device back a second time and got it back 48hrs later. I was amazed by the quick turn around and opened the box to find that the dust remained behind the glass and the camera lens. The screen ripple was still present also. I phoned them again now to find what had been done this time and they said that the main board had been replaced. (I am not sure what was wrong with the main board). They told me that they needed to repair the device again to get it right which I refused, After talking to a supervisor (which in itself is no easy job.. They don't call back when they say they will) They agreed to replace the device.
I boxed the phone back up and waited patiently for my new HOX to come in the post. When it arrived I thought that my problems would be sorted and I could return to using the phone, but... This device had screen ripple down both sides of the screen (much worse that the previous one) and had light leakage below the glass when the capacitive buttons were lit up.
I got back in touch with them and they begrudgingly agreed to replace the device again.
This time it took them a week to get the device back to me and I have just opened it to find that this one has worse screen ripple again down both sides (No light leakage though).
The ripple that I am talking about is if you lightly run a thumb nail down the black area of the glass on either side of the screen, the screen changes colours as you move up and down.
My colleague in the office has a HOX also and there is no sign of ripple on his even with a lot of pressure.
I am completely fed up with dealing with their customer services and cannot be bothered to go through all of this again.
Has anyone got any suggestions? Should I escalate this to their head office?
gamesmaster20 said:
I got my One X in June last year, in Jan it developed a screen ripple on the top left of the screen. I could hear the device clicking if there was any pressure applied and a ripple went across the screen.
I sent it off to HTC for repair and they accepted it as a Warranty Repair. I got the phone back a week or so later with the fault not having been fixed but they had left dust behind the glass and the camera lens and a lump of black debris covering the flash.
I got straight back onto them to find out what was going on, they told me that the LCD panel had been replaced and I should return it again for the problems to be fixed.
I sent the device back a second time and got it back 48hrs later. I was amazed by the quick turn around and opened the box to find that the dust remained behind the glass and the camera lens. The screen ripple was still present also. I phoned them again now to find what had been done this time and they said that the main board had been replaced. (I am not sure what was wrong with the main board). They told me that they needed to repair the device again to get it right which I refused, After talking to a supervisor (which in itself is no easy job.. They don't call back when they say they will) They agreed to replace the device.
I boxed the phone back up and waited patiently for my new HOX to come in the post. When it arrived I thought that my problems would be sorted and I could return to using the phone, but... This device had screen ripple down both sides of the screen (much worse that the previous one) and had light leakage below the glass when the capacitive buttons were lit up.
I got back in touch with them and they begrudgingly agreed to replace the device again.
This time it took them a week to get the device back to me and I have just opened it to find that this one has worse screen ripple again down both sides (No light leakage though).
The ripple that I am talking about is if you lightly run a thumb nail down the black area of the glass on either side of the screen, the screen changes colours as you move up and down.
My colleague in the office has a HOX also and there is no sign of ripple on his even with a lot of pressure.
I am completely fed up with dealing with their customer services and cannot be bothered to go through all of this again.
Has anyone got any suggestions? Should I escalate this to their head office?
Click to expand...
Click to collapse
posts like yours make me double think before sending my one out again for repairs...i have got a yellow spot on the top right hand side of my phone...cover it in a black wallpaper you do not even notice it.
stick a white wallpaper though it is there...was thinking about sending it out but for a little spot i am thinking of sticking with it and save up some money and buy a new phone in a few months...
if i was you though escalate the matter till you get yourself a brand spanking new one and one that actually is flawless..
hamdir did not rest till he had the perfect one and he went through like 12 handsets if i am not mistaken..so if i was you send it back and keep nagging on them
Related
Hi,
has anybody encountered this?
Few days ago, I noticed my display is not "clean" anymore, it has a colorful oil-like blot on itself. The blot does not cover the whole display area, but has an almost
uniform 1 cm thick padding..that means the blot area is a smaller area in the middle of display.
By colour I mean a visual effect that resembles a drop of oil/gasoline in water on the street.
This happened to my sprint tp2 and soon after the touch screen stopped working. I just replaced it by buying a replacement screen/top housing on ebay. Quick an painless really, no need to fiddle with the digitalizer and all that mess. I hope this isn't the case for you but expect the worse my friend. Best wishes man.
You,ve probably got the dreaded Newton Rings. I had my screen replaced about 2 months ago by HTC for the same reason. Luckily I had a month left on my warranty so i got if fixed completely FOC. My warranty has now been extended to run out next month.
Update:
My newton rings got really bad a while ago, the screen stopped function at all.
I registered my TP2 directly to a Czech servicing company (I am Slovakian)..
Now comes the interesting part.
1) They sent a courier for the phone and it took them a veery long 3 business days to repair and send it back by a courier, directly to my office. The courier man had a specialy designed bag for protecting the phone on pickup.
2) They did not care at all about my forgetting to reflash stock SPL
3) Nobody asked them for this, but besides the digitizer, they also "repaired" (read replaced) the buttons, the silver border, the display and the rails in which the upper part moves. For free.
4) They flashed a Slovakian stock ROM for me..Who could have know, that know that such a thing existed
I've been noticing dust collecting under the top left corner of my screen. Anyone have any suggestions on how to fix this? Or am I goin to have to take it to a Sprint store and have it replaced?
I just noticed the same problem with mine. This is not good for my OCD.
So I'm thinking of bringing my phone in to a Sprint tech to look at the dust under the screen as well as a small area about the size of a pencil's eraser that is brighter than the rest of the screen (Only obvious with white backgrounds).
Would it be a bad idea to show the tech my EVO as is which is rooted? Would they care if they're just looking at the physical screen?
Same thing on my EVO dust top left corner. This is the second one that has done it. Dust shoot plug doesn't help either. I bought something similar to this but it didn't help:
http://www.uxsight.com/product/31482/earphone-jack-plug-stopper-for-apple-iphone-1st-gen.html
You will have to bring it to a Sprint repair center and have your screen replaced. My phone had dust on the top left corner as well. The Sprint employee told me there was a slight screen separation so he replaced it with a brand new screen. I unrooted my phone before bringing it in.
fuzion22 said:
You will have to bring it to a Sprint repair center and have your screen replaced. My phone had dust on the top left corner as well. The Sprint employee told me there was a slight screen separation so he replaced it with a brand new screen. I unrooted my phone before bringing it in.
Click to expand...
Click to collapse
I was afraid I'd have to do this. Guess I have to weigh my options here. Have a dusty screen or go through the timely process of unrooting, then rooting back and having a fresh screen.
m4rk0358 said:
I was afraid I'd have to do this. Guess I have to weigh my options here. Have a dusty screen or go through the timely process of unrooting, then rooting back and having a fresh screen.
Click to expand...
Click to collapse
Same here I have TEP so I generally get a new phone about every 6 months so I'm not sure its worth it to bring it in.
Just to let everyone know here is how it all went down.
I called the Sprint repair center and told them about the dust under the screen. Of course they said I would have to bring it in for them to look at, but they could fix it. So I asked the guy about rooted phones he said as long as I am not having software issues he could careless.
So took my phone down at lunch went and ate came back all done. They replaced the entire display. The guy said it was all one piece so they replaced everything. I looked at the old display and I have no idea how the dust is getting in there. He said the displays have 3 revisions mine was a revision 2 replaced it with a 3. So take all this with a grain of salt. Just telling you all what he told me.
He also said he liked my ROM,... nice.
I have light leakage on the left and right edges of my screen respectively when the phone is switched from normal to landscape view.
normal view leaks light on the right side , and landscape leaks light on the left side once the leds' switch to adjust homescreen position.
any one else have this problem? it's quite noticeable in a dark environment if you do...
how should i go about correcting this through verizon?
I Know they're going to try and push a refurb on me one way or another, how do i get around this as it's an obvious manufacturing defect and i JUST bought my phone on release date, it's 1 month old....???
please note this is not a screen or vertical light bleed, it is on the outermost left and right edges directly left and right of the home screen buttons and definitely switches sides as the leds switch from normal to landscape direction
I have issues with my charging port loose, I as well bought on April 28th, 1st day, and since I'm outta my 14 day return they will only replace with a refurb, I'm considering doing it now, since most likely the refurb will be one that someone bought and brought back for another phone, so the refurb should be good as new, not to mention there is no way to tell if it's refurbed, my inc1 amoled ive had replaced 6 times and everytime there was no way to tell its refurbed. not too mention if the refurb comes and you're not happy with it, send the refurb back!
Can't say that I notice any light leaks on mine. I'm in a dimly lit area, not a dark area, though. I bought mine a short period after launch.
Refurbs are just as good as new devices. In fact, refurbs generally have better quality control. If I had the option to buy a refurb I2, I would have.
called tech support, the first dumb lady told me to bring it to a store and they will fix the plastic peiece(ya ok) called right back, got this great guy, and sent me out a refurb within 5 min.
I had my note 4 screen assembly replaced after I dropped it. However, the screen is no longer completely secured in the phone. The screen pushes into the frame if I place pressure on the screen and I can get my finger under the edge of the assembly on the top left corner. The home button is also loose, but gets tight like it should be if I hold the screen down. This is an annoying issue and I've recently noticed that dust is getting inside the phone, which I'm worried will cause hardware damage. The front camera is already blurry and cloudy from dust getting inside. If I take the screen off and apply new adhesive, will the screen sit in the frame like it should or is it impossible to restore the feel on a phone with a screen replacement to what it was like from the factory? I hope you hear from you guys, and thanks in advance.
I would take it to a local Sprint service and repair location (or where ever you got your screen replacement). They should be able to reseat your screen in the housing and clean your camera right up. In terms of applying new adhesive, you shouldn't really need to. The 15 some odd screws on the back should take care of it. Source: I'm a S&R Technician
Thanks for the help! My problem is that I'm hesitant to return to the shop where I got the screen replaced, because when they originally replaced it I was unsatisfied with how it fit so I went back and had them do some more work. It was alright at first, but it began to get steadily worse in a fairly short amount of time. So I'm a little cautious of going back there to ask them to do more work. If I asked them to reseat the screen assembly, do you think it would help? Also, is it possible to return to an almost-factory feel with a replaced screen or do I need to accept that the assembly will never be quite as tight as it originally was?
Similar issue
I had a similar issue and I took it back to sprint which they fixed regardless of my device being rooted.
Did you have the screen replaced before you took it to sprint, or was the screen loose from the factory?
you can find the replace guide at ifixit, I don't leave the link,you can google it.
If you want to buy original LCD screen ,you can go to the HCQS.
Dear valued XDA members
Greetings...
My Xiaomi Note 5 screen broke a year ago; I just woke up and found out:
- The screen is flickering
- Ghost touching
- Colored lines appeared
- Eventually everything went into black
Today I decided to repair it... A brand new original screen; so I went to the repair center and the guy changed my screen infront of my eyes.
When I got back to home, ghost touching happened again in a crazy way, I can't use the phone at all, moreover after reboot the screen became black, I can hear sound only.
I am not sure what is causing this, since the screen is new, and the software is fine.
Anybody has a clue what is this?????
I added photos of the broken screen, and a video after it was replaced.
Thanks in advance
Bad cable, connector, or pins not properly seated.
Loose ground. Failed mobo.
Try a hard reboot if you haven't already. Take it back to the tech, they may have a better plan.