Related
I have a strange issue with my touch pro2 which i have never seen before on any of my previous phones i.e. TYTNII / Vario II etc,
If i hold the phone horizontal to the eye then i can see a kind of heat / rainbow haze covering the middle of the screen apart from about a 1cm clear part going all around to the edge. So basically the middle part. You can only see this in certain light or looking closely with the phone titled horizontally to the eye. I have taken the screen protector off to ensure it is not this reflecting and it is still there with this removed.
I cant see that this is normal, the phone only gets used for the normal stuff like internet sharing, calls, music streaming etc.
any help appreciated before i give mobile phones direct or HTC a call.
Thanks
noticed the same on mine mate, can't say it affected anything so wasnt really bothered with it.
I can only see it in artificial light but surely this cannot be right ?
it looks as though it has over heated or something.
Waiting on a call from Both HTC and Mobilephonesdirect see what they say.
I have attached a screen shot so everyone can see, pic taken with my trusty Kaiser.
This has had the screen cover from day one and never been near any water.
Any thoughts.
I´ve heard before of this behaivour
Here a Rapahel with sometinhg similar
Not sure what is really causing it
is that your phone ? are you getting it repaired ?
very weird problem..
Wow. That is wild. I have never seen such a thing. Good luck with that.
I have seen similar in the past but only on my tytn which I replaced the screen on,
it did disappear after a few days of it being there tho,
if you still have your screen protector on have you tried removing it?
orb3000, could you edit your image and make it a little smaller? it took over the screen lol
Cheers Steve
I had this with my axim 50v. It was caused by pressure on the touchscreen, in my case caused by the belt pouch i kept it in. It didn't do any damage and cleared up if the device was left for a while without anything pressing onto the screen.
If u keep the phone in ur pocket then try carrying it screen side out (ie, not towards ur body)
it looks as though there is some sort of air or moisture between the outer screen and the inner as if i press on a corner i can see the haze move. So looks as though somehow it has come off of something if that makes sense....
have now emailed HTC and will see what they come back with, left a voice mail and emailed mobilephonesdirect and heard nothing from them. Shame really as thought they were a good company. Always the same though good at taking the money never good at supporting, so true for a lot companies these days.
Thanks
to me it really just looks like excessive area pressure over time, displacing the goo in the touchscreen. (at least i think there is goo in them seperating the sensing layers)
not been pressed against anything only in the belt clip it comes with. never had any of this with my previous phones and my kaiser is still ok 2 years after buying it. Seems a bit of a design flaw.
I had this problem with my Kaiser. Must be someting to do with the touch layer. Never fixed it as it was not a problem under normal light and when u see the phone in a normal angle. (Not to diss your problem report hehe)
It can really stand out in certain conditions, I will see what HTC say as I have emailed them the picture. Its and expensive item which something like this should not happen.
when you press the corner of the screen the haze/rainbow effect moves so it is definately something that has come away but underneath a few layers.
When i get a response i will post it here as maybe of use to others.
HTC's official response, this phone like my TYTnII has only been used in the belt clip and yet apparently this is my fault due to much pressure!?! Which of course is utter rubbish.
Quote from HTC.
Thank you for contacting HTC Technical support Centre.
The device needs to be examined under our Engineers to determine whether it'll be treated as IW or OOW case. But from our experience, we can tell that it's Newton ring which is OOW case. You'll be receiving an email from the RC to tell you how much it costs to get repaired. You can choose whether to pay or to reject the quotation and if you reject it you'll only pay for the diagnostic fees and the courier and both takes up to 15 pounds.
In case you needed any further assistance, please do not hesitate to contact is on our Hotline, < 0845 890 0079 >, or visit our Website, < www.htc.com >.
Respects and Regards;
HTC Technical Support Team
After sending my phone back to HTC they have repaired this within the warranty so free of charge, in fact they have sent me a new phone i think as all imei numbers have changed and rom is newer.
There was obviously something wrong with the phone for it to go like it did.
Awe, shoot. I was hoping the Touch Pro 2 to not have this problem. It is called the newton ring and virtually every HTC device gets this problem. It is INDEED a problem, and it even voids your warranty at time.
Newton Ring?
Are you saying that it does VOID your warranty. Mine started doing this and quickly has now covered all the screen but the edge all the way around. I am going to call repair center tomorrow and find out for sure.
I will post their response to my call.
HTC did replace the phone, in fact the one they sent out done the same thing within 4 weeks so i sent this one back as well. They repaired this one also, although they just replaced the screen this time. At present a few months down the line i have not had the newton ring back.
I wont be buying another HTC phone now based on the awful problems I have had with this TP2, i am now on my 3rd. I have had HTC phones for the past 6 years and never had an issue like this.
HTC have become very sloppy lately in quality when releasing phones. Hopefully this will change.
Argh. Mine just hit this 2 days ago. I've owned it since October.
It's almost a perfect rectangle with a 1cm border except for the bottom where it's maybe 2mm from the screen edge.
I'll be bringing it back to a Verizon store and hopefully they'll swap it out.
Ok. I'm starting to see more and more threads popup about their beloved TP2 taking damage, or getting destroyed. There are links starting to fly around and i thought before it got too crazy and disorganized, I would start to try to collect them into a single thread. Perhaps people could even tell their tales of how their device got damaged, their service experience, and most importantly, the cost of repair (if any).
I also plan to add other things such as backup software and links to parts when i find them.
Hopefully, others plights will serve as a list of what NOT to do to our phones. lol
==================================================
Manual
This is a site that contains all the service manuals for HTC devices. No link yet for the Touch Pro 2/Rhodium, but as soon as one is posted, ill add a direct link.
http://www.mikechannon.net/page1.html
==================================================
Parts
HTC Touch Pro2 BA S390 Battery (1500mAh)
Dutch Supplier
Soon as a U.S. supplier is found, i shall post it here as well.
==================================================
Backup
SPB Mobile Backup Full cost $24.99, but their is a trial download. (not sure if this supports device cloning)
Sprite Clone Mobile Clone software. Full seems to cost $300
==================================================
The "Wobble"
A lot of people seem to be complaining about their screen wobbling while tilted. Not sure why anyone is messing with it, but regardless, measurements have popped up. (typical guys, lol) My personal TP2 has ~3mm of freeplay. I personally, consider this acceptable. Others have reported as much as 9mm of freeplay. Its been said that HTC claims a little freeplay is normal. How much freeplay is normal to them, is unclear. From what i have gathered around this forum, is that others seem to consider exchanging it when its 5mm or more of movement. Ill keep everyone posted on this.
==================================================
Water Damage
Posting this due to a seemingly number of claims that the water sticker is far too sensitive, and in a fairly bad location.
Water Indicator Thread
==================================================
More to come later
(ok, i only found two or three posts pertaining to actual broken devices, but ive seen reply's here and their mentioning such things.)
*********************************************************************
Great post, should be stickied for future reference.
Story's so far. (thought i saw somewhere that someone had theirs runover, but cant find it now)
Washing Machine
Rough Landing
Hard Turns
Run over by a Car (this made me die a little inside)
Lyian said:
thought i saw somewhere that someone had theirs runover, but cant find it now
Click to expand...
Click to collapse
it was aegeuss
PumpAction said:
it was aegeuss
Click to expand...
Click to collapse
Ahh.. thank you.. Link added.
(also updated main thread)
*bump?*
Anyone have any more major issues with their TP2?
Lyian said:
*bump?*
Anyone have any more major issues with their TP2?
Click to expand...
Click to collapse
My device has 6 bright pixels. Barely noticeable due to such a hi-res screen. Not exactly "damage" but I see you included the screen "wobble" in your list.
Dead/bright pixels in tp2
FYI - CNN.CN are selling spare parts. I have used them in the past for Kaiser parts.
remarks said:
My device has 6 bright pixels. Barely noticeable due to such a hi-res screen. Not exactly "damage" but I see you included the screen "wobble" in your list.
Dead/bright pixels in tp2
FYI - CNN.CN are selling spare parts. I have used them in the past for Kaiser parts.
Click to expand...
Click to collapse
Yea, im including anything that might be considered a hardware issue, that would more than likely cause the TP2 to stop working, or need a particular part replaced.
Never thought i would have to post here. .
so ive had pretty much the worst day of my life. I got hit by a car on my way to work at 530 in the morning. [I ride a bike, since work is a couple streets over]. I have road rashes all over my face, ear, and shoulder. I decided to call in to work, and instead, go to marching band rehearsal. [Still in high school, btw.].. At lunch, me and a couple friends went to CarlsJr. for some eats. and then drove back to the school. I got out of the car and just by fate, my Tmo TP2 fell, bounced off my leg and landed under the wheel. For some reason my friend pulled forward, and then all i heard around me was a crunch. My screen got curb stomped by his tire. I yelled and screamed. after he stopped i told him he ran it over. He, then, backed it up thinking he was still on top of it, and crunched it some more. So now he was parked on my poor, helpless phone. Had no choice but to tell him to roll off of it. She still works. The screen is still touch sensitive, but its cracked to hell. The plastic is cracked from top to bottom, and the top left quarter of the LCD is no more. just a black liquid crystals where color once fulfilled my heart..
well at least i have insurance on it. Will T-mobile replace my handset under the circumstances?
josh_prayyforplagues said:
so ive had pretty much the worst day of my life. I got hit by a car on my way to work at 530 in the morning. [I ride a bike, since work is a couple streets over]. I have road rashes all over my face, ear, and shoulder. I decided to call in to work, and instead, go to marching band rehearsal. [Still in high school, btw.].. At lunch, me and a couple friends went to CarlsJr. for some eats. and then drove back to the school. I got out of the car and just by fate, my Tmo TP2 fell, bounced off my leg and landed under the wheel. For some reason my friend pulled forward, and then all i heard around me was a crunch. My screen got curb stomped by his tire. I yelled and screamed. after he stopped i told him he ran it over. He, then, backed it up thinking he was still on top of it, and crunched it some more. So now he was parked on my poor, helpless phone. Had no choice but to tell him to roll off of it. She still works. The screen is still touch sensitive, but its cracked to hell. The plastic is cracked from top to bottom, and the top left quarter of the LCD is no more. just a black liquid crystals where color once fulfilled my heart..
well at least i have insurance on it. Will T-mobile replace my handset under the circumstances?
Click to expand...
Click to collapse
I would be demanding that this persons car insurance cover it, as it was ancillary to the wreck. INAL but it's certainly easy to argue that if he had not hit you, you would not have dropped your phone.
Did anyone hear anything about newton rings or overheat damage on the TP2 like it seems to happen quite often to TouchHD users?
I am a bit afraid of that as HTC seems to deny warranty coverage for that kind of defect and the TP2 uses the same hardware (to large parts).
If you have insurance then you can easily get if fixed right? At least, most insurances also cover repairs due to own faults.
in my experience with Tmo and there insurance..
in the US they use a company called "Assurian"
they insure the LINE that you have with tmobile.. so basically whatever phone you have on that number, is supposedly insured...
they also say no matter WHAT the reason they will cover the cost of the phone...if you drop it, get it wet... crack the screen..whatever...
BUT... this is what i recomend...
before you put a claim in, call tmobile OR assurian, and just cassually ask about how the insurance works...ask what they would cover.. ( chances are they will cover everything)
next they first try to help you fix the phone ( if it were software related issues) then they tell you you have a 100$ deductible and they will replace the phone for you... and pretty much mail you a new phone..
in my circumstance i had a SE p900 i paid $1000 for... when i plugged in the ear peice it broke the internal connector and it never was able to use the handset speaker during calls...
they first "tried" to fix it on the phone by changing settings...obviusly to no avail.. then they said ok, no problem since tmobile doesnt sell p900's we will replace it with the best brand they do sell... unfortunatly none of the phones tmo sold was a valid replacement.. i told them no its unacceptable.... then then argued a little cuz they had to shell out $1000 because when i signed up they told me they would cover any phone for any reason..
anyways... after 100$ deductible and some time on teh phone, they cut me a check for $800....i was very impressed...
you should be fine, i dont think they will try to fix it, i think they will just replace it...also, MAYBE just tell them you lost it, they will replace it with deductible.. this way even though its crunched you will have SOME spare parts... but use caution because if you tell them its lost you cant EVER power it up on your sim chip. it shows on tmobile. then they will try to call you on insurance fraud...
Hello,
I've had a peculiar problem recently.
My internal phone speaker (earpiece, not loudspeaker) sounds pretty terrible now, when it sounded absolutely fine just over the weekend. I did not do anything different than before and I didn't do anything to damage it... (to my knowledge at least)
The problem is... the speaker vibrates and is very distorted and sounds really loud. Like if you were playing music too loudly on a low powered amp/speaker.
I tried installing a new rom and some volume tweaks to lower the volume hoping it's a software thing, but it still sounds very distorted...
Any ideas? Is there an equalizer for the internal speaker?
I'm hoping the speaker itself is not damaged...
Stomped.
Ghost image...
I had to return mine after a week. Two faint bluish purple areas formed on the lcd, almost like a faint image got 'burned' in. I'm not sure how this happened, and it was def a burnt image. They replaced it with no questions asked, but I did get the warranty on the new phone....along with the body glove case.
Finally I have sold my TP2. Traded it in for the Samsung GT-i8000 which will arrive next week.
Though I loved the TP2, it's speed and it's hardware keyboard, it bugged me that it is slowly falling apart (well, not literally).
When I first had it, the screen would hold up and wouldn't wobble much. Now it wobbles so much it annoys me. I guess that is normal wear and tear.
Anyway, that wasn't the most annoying part. It is normal for it to wobble I guess. The worst is the sliding screen has started scratching both sides of the keyboard. Not just minor scratches but deep ones. So much so, I was afraid to slide my keyboard out again. I would of kept the stickers on to protect it but it feel off as time went by. So that is why HTC placed stickers on these things maybe, but unfortunately it never stayed on long enough.
And last but not least, there were newton rings, slam in the middle of the screen. I can notice it when the screen is lit or sleeping. I went to HTC to see if they will fix it for me. Turned out they blame me for putting it my pocket and with prolonged pressure, it will create these rings... Damn! If I knew, I wouldn't of kept it in my pocket without any casing. Never knew my pocket will create these rings. Fixing it costs $1200 HKD. EAT MY SHORTS!
So all 3 added together, I don't want to keep it anymore. I don't want another because of the slider and wobbly screen. I went to Wilson Communications (Hong Kong) and traded it in and when they saw the Newton Rings, they said it is normal for large screens to have them as it's hard for the large piece of top layer membrane to keep rigid long enough. Eventually they all will give in and the rings will appear after prolong usage.
I personally disagree, I think only some will suffer from them as my HD is still ok, no rings whatsoever. Even after it has been in my wife's bag since April.
I also guess I can't wait until WinMo 7 comes out when it will support capacity screen. HTC has some new copyright thingy where you are able to use both a stylus and your fingers (not nails) to operate the system. Some kind of electro-stylus. So accuracy won't be a problem anymore.
Until then, I might have to keep my i8000 for a while. The mrs is not rather happy about me changing phones so often. LOL.
dougstoner said:
I had to return mine after a week. Two faint bluish purple areas formed on the lcd, almost like a faint image got 'burned' in. I'm not sure how this happened, and it was def a burnt image. They replaced it with no questions asked, but I did get the warranty on the new phone....along with the body glove case.
Click to expand...
Click to collapse
Sounds like the other reports of pressure on the screen causing damage.. It's not 'burnt' or image burn (which does not happen on LCDs, although a very temporary similar thing can happen but goes away after being powered off for a bit). Most likely your phone screen was pushed inwards at some point.
Screen back scratching keyboard
cocoaju said:
The worst is the sliding screen has started scratching both sides of the keyboard. Not just minor scratches but deep ones. So much so, I was afraid to slide my keyboard out again. I would of kept the stickers on to protect it but it feel off as time went by. So that is why HTC placed stickers on these things maybe, but unfortunately it never stayed on long enough.
Click to expand...
Click to collapse
Does anyone know if all versions of the TP2 are susceptible to the back of the screen scratching the keyboard (sans stickers, of course)? It looks like some versions (Original HTC, Sprint, Verizon and AT&T versions) have a slight ridge/seam around the perimeter of the kepboard that I assume may make the sliding mechanism better, while the T-Mobile USA version does not have this ridge/seam. Does this slight design change affect the susceptibility of the keyboard getting scratched?
khaytsus said:
Sounds like the other reports of pressure on the screen causing damage.. It's not 'burnt' or image burn (which does not happen on LCDs, although a very temporary similar thing can happen but goes away after being powered off for a bit). Most likely your phone screen was pushed inwards at some point.
Click to expand...
Click to collapse
That crossed my mind, but I was EXTRA careful to never push too hard. I also kept it in the case on my belt, and never even came close to hitting it or anything. With the money I spent, I made sure I didn't.
I had to DOA my 2nd Pro2 for the same issue. I thought it was software related, but it wasn't. My 3rd one is flawless....
brucemeng said:
Hello,
I've had a peculiar problem recently.
My internal phone speaker (earpiece, not loudspeaker) sounds pretty terrible now, when it sounded absolutely fine just over the weekend. I did not do anything different than before and I didn't do anything to damage it... (to my knowledge at least)
The problem is... the speaker vibrates and is very distorted and sounds really loud. Like if you were playing music too loudly on a low powered amp/speaker.
I tried installing a new rom and some volume tweaks to lower the volume hoping it's a software thing, but it still sounds very distorted...
Any ideas? Is there an equalizer for the internal speaker?
I'm hoping the speaker itself is not damaged...
Stomped.
Click to expand...
Click to collapse
Right so long story cut short, my beloved Desire has decided to stop working after being dropped from a small height by a friend, the glass has cracked, the LCD is bleeding, while the digitiser seems to work fine still. Is there anywhere recommended that will replace it for me? Or any decent site selling OEM parts?
Cheers
i have also had an accident with mine. the lcd screen seems to be ok but the glass cover cracked in a million placed. took it to a few repair places and are all pretty confident it can be fixed. only problem is the parts for the phone are not out yet as its so new. have been told it could be up 2 a month. contacted htc but they cant give me a quote, i have to send it to them first.
bump, might take a few pictures of it for your entertainment
Sounds like your friends owes you a new Desire!
Cracked Screen... ME TOO!
I too have had the unfortunate displeasure of seeing my brand new desire drop to the ground on my tiled floor bathroom and land in just the right position fo the screen to crack. Have insurance but as I had just that day switched to a new phone and contract with orange hadn't switched the IEMI number over with my insurer. Long story but didn't realise I had to switch as I have never claimed AS THE INSURANCE COMES WITH MY BANK ACCOUNT NEEDLESS TO SAY INSURANCE DOESNT COVER IT FOR 15 DAYS AFTER YOU REGISTER THE EMEI NUMBER OF THE NEW PHONE... so beware folks honest isn't always the best policy and sometimes having insurance with your phone provider can be a better option!..
No new screens available from any UK repAIRER YET SO WILL HAVE TO WAIT IT OUT WITH A HALf visible (but still working) screen.
I just joined your club.
I dropped my desire just 15 minutes ago onto some concrete stuff.
The glass screen is totally obliterated.....but the phone still works.
So 2 questions.
- Can I but just the glass part and replace it ? the underneath screen is ok
- How much can it cost ? ( if it's possible in europe...if not in canada or usa)
Both display and digitizer can be currently found on the internet, they're not cheap though...
http://www.dealsniper.com/en/home/2563-htc-desire-glass-touch-screen-digitizer-replacement-7.html
http://www.iphone-spares.com/htc-parts/desire-lcd-screen-google-g7
They say LCD, I'd say it's a mistake, not sure though.
Are you kidding?
If it's just 60$ then it's very very cheap......
I will try to buy it.
Ps:
read this : http://tjworld.net/blog/htc-desire-tear-down
it's a photo tear-down and re-assembly guide on how to replace the broken glass digitiser
howzit guys
i see on the net that theres a new desire coming out and its got a lcd screen coz of the bad visibility in sunlight of our amoled screens
where can we get these lcd screens - mayb its better to fit a lcd onetime instead of amoled again
I also have a broken display.
And last week I ordered a new one on ebay. I got it today, but when I installed it, it wasn't working. Only a faded green light on the right side of the screen.
The phone booted ok (vibration at the beginning and the sound when it's booted - pin request).
Then I took the new screen out and began an close inspection. I was amazed that I found a freaking hole in the display (the original does not have one, obviously).
shrani.si/f/e/rz/25HpVJoS/p3300153.jpg
shrani.si/f/3V/tE/4hMdL00g/p3300154.jpg
shrani.si/f/1X/35/FLeujkL/p3300159.jpg
(there is an tireless w810i behind the screen with led on, u can clearly see the light shining through the display)
I'm going to send the pictures to the seller, and see what he says about it..
Anyone had similar experience? Or any explanation about the holes? (there actually two, second one is right on the edge, can't take a photo of that one..)
Good Morning Guys and Girls,
Just wondering if anyone has experienced the same issue as me and how they got on.
I have had my phone exactly 3 weeks today I was using my phone and it was absolutly fine (no scratches/dents etc) put it face up on a table went had a showever when I came back there is a very large split in the screen perfectly straight (which would indicate manufacturing problem) going from top left corner half way down the phone to the right side.
I have spoken to HTC and they say its a chargeable fix as the warranty doesn't cover accidental damage but its not accidental damage! I have just phoned up my provider who said it would have to be sent back for them to determine whether it was accidental or not before sending out a new one but then they realised I actually got it through the carphone warehouse (as T-mobile direct were out of stock) and have now said I will have to take it to them as its their phone even though my contract was taken out with T-mobile direct.
This is a pain!
can you upload a photo?
Sure you had no impact before that? Or excessive pressure like in a pocket. Maybe it cracked later.
If not I don't know, maybe some faulty panel indeed that had a weak area that cracked due to thermal stress or something. In the lab it is probably easy to determine if it was cracked from the inside or due to external impact or torsion.
I have had a couple of light bumpbs but no damage/scratches after them and it was sitting all night on charge in my front room got up this morning picked it up used it for a minute (still fine) walked away came back 15 minutes later to find a crack. Noone had touched it.
Normally when I break a screen its a tiny crack and not normally in a perfect straight line. This one is 2.6" long
Pretty upset with this as its only 3 weeks old. I have had HD / HD2 / TD / TYTN etc and really abused them and I only end up with minor chips and scratches after about 10 months. Where as this one I have really tried to look after it
Also to add I never put my phone in my back pocket wher eI can sit on it.
It never shares a pockets with coins / keys or anything else that can damage it
And I will try and get a photo of it somehow - only cam I have at the moment is on the phone so don't think I can use that
Heres a picture, you can see where the light is reflecting is roughly the start point of the crack and it goes out both ways. I just don't see how a crack like this can form on its own sitting face up on a table.
That really sucks man.
I am going to get a hard cover for my phone. Don't want a cracked screen.
Having a look at your picture though - there doesn't seem to be a pressure point of impact etc. So what you're saying looks to be correct.
Hope you get it sorted.
I know thats what is frustrating me. Everyone telling me its accidental damage and I know I am not lieing, I have broken screens in the past and seen many more and I know how accidental damage looks you normally have a point of inpact as you say, its normally small or if it is big normally has multiple fractors no just one long steady line.
Yes, exactly.
However - you're going to have a hard time proving this to any retailer. As they normally have a very strict policy on warranty claims.
I'll get my way I have a nack of getting things I want from shops and businesses
I am hoping like the guy said at T-mobile as its only 3 weeks they might just do a handset swap rather than fixing it.
Anyone by any chance know how much it is to get a screen replaced?
Done some research for you - you're looking at 70 + pounds to replace it.
Thanks. Hmmmm thats quite a bit that I don't really have. Just hope I can get them to accept it as warranty. Might have to visit all stores in Sussex until one agrees to repair it lol.
Well it is even more, if you didn't actually cause the crack on the screen!
Hoping my Desire doesn't suffer the same fate as yours!
Good luck. My advice is do not put it on a table and walk away!
Ill post here how I get on.
I will be sure to keep a constant look on it, while I leave it on the table. Will test later if the same situation arises when leaving it on a chair.
Jokes aside: mine fell twice already. Once it was after a week I had it, it landed from about 1 meter high, 50cm far away after it slipped from my hand when picking it up from ... a table ! (I see a pattern, the desire doesn't like tables). Landed and rolled on my polished floor and I still can't see no visual damage. From that day on, I grip it so firmly, that it almost behaves like an iphone4
Second time it was from about 30cm and obviously no damage.
I had it for about 2-3 months and -knock wood- screen is ok.
It does look as a factory defect.
Is ur handset not insured either mobile phone insurance or as it happened in your house - your house insurance
Sent from my HTC Desire using XDA App
Well, don't know how the law is over there with you. But here in the Netherlands (and I thought it was EU, but not sure). Within a certain period of time the seller of the device is the one that should prove it wasn't used properly etc.
So.. they can say whatever they want about it being accidental damage. But at least here in this country, it's not up to you to prove otherwise. THEY have to prove you mistreated the device.
Your screen cracks without mistreating the device, sounds like a proper warranty claim to me!
It could be there has always been some tension on the screen, and when it got hot or cold it finally cracked. Who knows. I'd say let them prove you mistreated the device.
i work for carphone warehouse mate i wouldnt no what to do really say some thing elswe is wrong with it like crashing or some thing. depends on how noticeable try putting a cheap screen protector on it and see if it cant been seen then take it back LOL gimme a message if you want any more info =]
Don't CPW give you 3 months insurance for free as a come on?
That's nasty. I dropped mine from 30cm onto a wooden floor and the battery cover flew off and it sticks up in one corner now so had to bend it back to shape!
Good luck getting it sorted out.
Sent from my HTC Desire using XDA App
My screen started to delaminate from the protective layer in the hinge area. Literally while I was talking to Motorola, I dropped the damn thing and shattered the back glass, which pretty much eliminated the possibility of getting the screen fixed under warranty as I'd already been having to argue with them about whether the screen issue was caused by "physical damage" (I'm not terribly impressed with the warranty support for such an expensive phone, fwiw).
Anyway, since they wanted 900 to repair it, and I only paid 800 on sale, I just ordered a screen and new back glass from Mobile Defenders.
Unfortunately, while taking it apart, I moved a little too fast and managed to crack the front glass pretty good too, and that doesn't seem to be available from Mobile Defenders, but you can get the glass on eBay for about $50.
In looking at the front glass, it isn't obvious how I'd remove the exterior screen from it in order to move it to a new piece of glass - has anyone performed this repair?
My first incident, I broke the rear "glass" battery door housing (yeah, real smart, make a phone out of ceramic like glass) and managed to find an OEM replacement. It was super easy to change, and I had some mobile phone adhesive glue (for repairing LED screens on handsets) because the seller forgot to include the adhesive stickers.
I mailed my phone to Motorola, and they received it Monday May 2nd for two issues... I had two pixels go bad (they stay lit white all the time) and making calls, the person (hence, the TX from my Razr) could not hear me (I sounded like the first gen digital phones with bad reception, robotic aqua underwater warble) rendering the phone useless to use.
Motorola states 5 to 7 day turnaround. They received my phone and have not even started to work on it.
Motorola screwed me...
I love how technical services can void themselves of all obligations and use the "liquid damage" card.
I live in the North, it's cold. Everybody should be made aware that if you live in a cold environment and you go from a warm environment (using your phone indoors, or charging your phone while driving) and going outside, you are exposing your handset to cold. If condensation is liquid damage, then I do not know of any electronic device that you can use in the winter that would be exempt from possible condensation.
I had this discussion with Apple in the past, and they overturned there decision on a laptop and repaired it under warranty being aware that this is a possibility and that it may trigger the water stickers that phone manufactures place inside handsets.
I understood when I purchased my device that the Razr 5g is on the forefront of design and technology. I get it that the rear housing that is made of ceramic can crack if dropped. I know that the foldable screen is subject to many problems, like delamination, pixels going bad etc.. But considering all this, the service offered by Motorola and there lack of customer service (I have called many times, getting line disconnections (their phone system sucks), speaking with third party call center representatives who are clueless, being "not listened too" and replied with generic off topic replies... I don't see how they can offer flagship devices and expect the Diehards (when Motorola was an American Cell Phone Company and Communications Powerhouse) to buy in to the next generation flip.
Incredibly disappointed. I'm going with my plan B. Screw U Moto!
I did manage to figure out the disassembly process, but the replacement interior screen I received ended up being defective - the image worked, but it did not detect touch. I reinstalled the old messed up screen, and although it was half whited out from the damage by this point, it could detect touch, so I know the issue was the replacement screen.
Mobile Defenders were kind enough to fully refund me on the price of the replacement screen, at which point I noticed that complete, working Razr 5G phones could be had used for $200 - half what I paid for the replacement screen. Between that and Moto's crummy support and warranty policies, the garbage camera on the phone, and the fact that I hadn't had a security patch or software update since getting the phone and was still stuck on Android 11, I just gave up and got a Pixel 6 Pro.
It's huge, and I hate how huge it is, but it works, it gets updated, and it can stand up to daily use.
I will very likely never buy another Moto device - even trying this one was an experiment.