Develop Bugs

Alright, if I take in my 002 EVO for severe light leakage what should I expect?

Will that be enough to warrant a replacement from Sprint? It's obviously a manufacturer's defect and a huge cosmetic flaw. Anything else I would have to tell them to get it replaced? I'm covered under the Total Equipment Protection plan, so I know everything other than water damage and total destruction is supposed to be free. My plan is to just say, "Hey, my phone has been like this since I got it, and I didn't think anything of it until I saw my friend's EVO with absolutely no light-leakage and realized what a huge defect this was. I feel this reflects poorly on the build-quality of the launch models, and I would like a new hardware revision if possible."
Edit: My screen glass is also slightly coming off in the lower right-hand corner, so light is even leaking straight out that way as well.

As long as they have a screen in stock, they will fix it for free. Make sure the store you take it to has a service department. They replaced mine for dust under the glass, so actual separation is a no-brainer to me. Mine is also a 002.

chazglenn3 said:
As long as they have a screen in stock, they will fix it for free. Make sure the store you take it to has a service department. They replaced mine for dust under the glass, so actual separation is a no-brainer to me. Mine is also a 002.
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What do you mean a "screen in stock?" Are they going to physically replace the glass? There's nothing wrong with the screen itself.
(Damn, I keep hitting "thanks" instead of "quote.")

On my phone there was just dust under the glass. They replaced the whole thing because it is one assembly...LCD, digitizer, and glass including the outer black bezel. When I took mine in the tech said, "let me make sure we have a screen in stock", then said they did and to come back in an hour. Phone was good as new when I returned.

They will fix the glass if they have it in stock. they will take your apart, and reglue a new piece of glass. If they dont, they will order you a refurbished phone, which could have worse leakage than you have now.

I have dust under the screen as well, but haven't taken it in because I don't want to unroot the phone or get a refurb back...
if I call the service center that is near me and they have a screen, can I just make the phone look stock or do I have to unroot?
Sent from my PC36100 using XDA App

I took mine in fully rooted and running Fresh with Riptide's theme...not a word was said. Rooting would only be an issue if you were seeking a software related repair. Of course, there are those that say otherwise, so do whatchalike.

I'm running cm nightly, so I'll probably flash a stock look before going in.
Thanks
Sent from my PC36100 using XDA App

Hm. Not sure if I want to deal with the hassle of un-rooting and re-rooting if I'm not going to get a new device.

TheBiles said:
Hm. Not sure if I want to deal with the hassle of un-rooting and re-rooting if I'm not going to get a new device.
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i do not see why they would need to replace the glass as well. im not about to loose my screen protector. i might just buy a lcd on ebay and do it myself. i also have white spots and severe light leakage.

TheBiles said:
Hm. Not sure if I want to deal with the hassle of un-rooting and re-rooting if I'm not going to get a new device.
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You will definitely not get a new phone. I went through this with them about 2 months ago. I had a launch day Evo that had light leakage and the screen was loose on it. I was told it was pretty much normal in the store and they even told me it was not a known defect, how this is true is beyond me. Anyways, they send a replacement to me and it had worse light leakage than my original so I had to take it to the store to prove this Sprint. After that I had to sit on the phone forever with Customer service and they finally shipped another replacement. Well guess what... it had light leakage as well. So, in the end I took the one that had the least light leakage but it still has some. They are going to want to replace your screen or a refurb. I even went through retention to try and get a new phone which is like the highest up you can go through customer service and they wouldn't even give me a new one. So, if I were you keep what you have because more than likely a replacement is going to have leakage as well. Hope this helps some, but unfortunately HTC likes to crank out Evo's so fast that the quality control isn't the best.

You shouldn't have a problem. Sprint will try to fix it. There are pretty bad light leakage problems from a detached screen causing the glass to rise up and not sit flush. If this is what you are experiencing, Sprint will fix it. The next thing they would do is just give you a refurbished phone or a NIB (new in box). The latter is obviously best but go in. The worst they will do is give your phone back to you and tell you to go through Asurion but I doubt that.

Light leaking is not keeping your phone from working so there would be no replacement.

sekigah84 said:
You shouldn't have a problem. Sprint will try to fix it. There are pretty bad light leakage problems from a detached screen causing the glass to rise up and not sit flush. If this is what you are experiencing, Sprint will fix it. The next thing they would do is just give you a refurbished phone or a NIB (new in box). The latter is obviously best but go in. The worst they will do is give your phone back to you and tell you to go through Asurion but I doubt that.
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I might try it. I'm going to be jumping ship on the 20th, anyways. A newer EVO could make a $50 difference on eBay, and it wouldn't matter if my warranty was voided due to being rooted. I'll leave CM6.1 on there for ****s and giggles.
--
Sent from my HTC Supersonic.

Well I had the light leakage too,I just took a tiny bead of glue,ran it along the edge and everything is fine......you can't even tell where I glued it.problem solved.
sent from a terminal in the nightlands!!!!

Dust under the Screen??

Anyone have any experience with dust under the top left screen? What did you do? How much did it cost? Procedures??

yeah for some reason i also have this problem, like a little patch of dust in top left of screen. thinking of sending it to sprint though

I know another user that had the same problem, he took it to sprint, and they fixed the screen for him.

So its covered with insurance?

Yea, it was deemed a hardware defect.

I also have dust coming in from the top left of the screen. It's annoying, but not preventing me from using my phone. It only covers about a cm² of space in the top left corner.
I called Sprint about it (I don't have insurance either). They said it is not covered by them and they won't do anything about it because it is a cosmetic issue. They said to call HTC. I emailed HTC and they will most likely cover it under the 1 year manufacturer warranty, but I would have to send it my phone and wait approx 3 weeks to get it back.
Therefore, I looked into fixing it myself. iFixit has a great repair manual website, that I've used before for my Mac-mini, and they have instructions on removing the front screen:
HTML:
http://www.ifixit.com/Guide/Repair/Installing-HTC-Evo-4G-Front-Panel/3081/1
Now this process was labeled "difficult" so I looked into something a bit easier because I have never taken apart an EVO before and I don't want to screw it up. So I found that I can eliminate a lot of the most difficult repair steps by replacing the front screen and LCD panel together.
This website has the parts needed. It's about $100:
HTML:
http://www.durapowerglobal.com/HTC-Evo-4g-Parts_c_204.html
So, I haven't done this yet. But I hope my research can help someone else out.

I have a good amount of dust under my screen on the upper left corner. Doesn't bother me as much cause I have gotten use to it.
Sent from my PC36100 using XDA Premium App

[Q] One X Warranty Farce.

I got my One X in June last year, in Jan it developed a screen ripple on the top left of the screen. I could hear the device clicking if there was any pressure applied and a ripple went across the screen.
I sent it off to HTC for repair and they accepted it as a Warranty Repair. I got the phone back a week or so later with the fault not having been fixed but they had left dust behind the glass and the camera lens and a lump of black debris covering the flash.
I got straight back onto them to find out what was going on, they told me that the LCD panel had been replaced and I should return it again for the problems to be fixed.
I sent the device back a second time and got it back 48hrs later. I was amazed by the quick turn around and opened the box to find that the dust remained behind the glass and the camera lens. The screen ripple was still present also. I phoned them again now to find what had been done this time and they said that the main board had been replaced. (I am not sure what was wrong with the main board). They told me that they needed to repair the device again to get it right which I refused, After talking to a supervisor (which in itself is no easy job.. They don't call back when they say they will) They agreed to replace the device.
I boxed the phone back up and waited patiently for my new HOX to come in the post. When it arrived I thought that my problems would be sorted and I could return to using the phone, but... This device had screen ripple down both sides of the screen (much worse that the previous one) and had light leakage below the glass when the capacitive buttons were lit up.
I got back in touch with them and they begrudgingly agreed to replace the device again.
This time it took them a week to get the device back to me and I have just opened it to find that this one has worse screen ripple again down both sides (No light leakage though).
The ripple that I am talking about is if you lightly run a thumb nail down the black area of the glass on either side of the screen, the screen changes colours as you move up and down.
My colleague in the office has a HOX also and there is no sign of ripple on his even with a lot of pressure.
I am completely fed up with dealing with their customer services and cannot be bothered to go through all of this again.
Has anyone got any suggestions? Should I escalate this to their head office?

gamesmaster20 said:
I got my One X in June last year, in Jan it developed a screen ripple on the top left of the screen. I could hear the device clicking if there was any pressure applied and a ripple went across the screen.
I sent it off to HTC for repair and they accepted it as a Warranty Repair. I got the phone back a week or so later with the fault not having been fixed but they had left dust behind the glass and the camera lens and a lump of black debris covering the flash.
I got straight back onto them to find out what was going on, they told me that the LCD panel had been replaced and I should return it again for the problems to be fixed.
I sent the device back a second time and got it back 48hrs later. I was amazed by the quick turn around and opened the box to find that the dust remained behind the glass and the camera lens. The screen ripple was still present also. I phoned them again now to find what had been done this time and they said that the main board had been replaced. (I am not sure what was wrong with the main board). They told me that they needed to repair the device again to get it right which I refused, After talking to a supervisor (which in itself is no easy job.. They don't call back when they say they will) They agreed to replace the device.
I boxed the phone back up and waited patiently for my new HOX to come in the post. When it arrived I thought that my problems would be sorted and I could return to using the phone, but... This device had screen ripple down both sides of the screen (much worse that the previous one) and had light leakage below the glass when the capacitive buttons were lit up.
I got back in touch with them and they begrudgingly agreed to replace the device again.
This time it took them a week to get the device back to me and I have just opened it to find that this one has worse screen ripple again down both sides (No light leakage though).
The ripple that I am talking about is if you lightly run a thumb nail down the black area of the glass on either side of the screen, the screen changes colours as you move up and down.
My colleague in the office has a HOX also and there is no sign of ripple on his even with a lot of pressure.
I am completely fed up with dealing with their customer services and cannot be bothered to go through all of this again.
Has anyone got any suggestions? Should I escalate this to their head office?
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posts like yours make me double think before sending my one out again for repairs...i have got a yellow spot on the top right hand side of my phone...cover it in a black wallpaper you do not even notice it.
stick a white wallpaper though it is there...was thinking about sending it out but for a little spot i am thinking of sticking with it and save up some money and buy a new phone in a few months...
if i was you though escalate the matter till you get yourself a brand spanking new one and one that actually is flawless..
hamdir did not rest till he had the perfect one and he went through like 12 handsets if i am not mistaken..so if i was you send it back and keep nagging on them

Note 4 Repair Issues

I had my note 4 screen assembly replaced after I dropped it. However, the screen is no longer completely secured in the phone. The screen pushes into the frame if I place pressure on the screen and I can get my finger under the edge of the assembly on the top left corner. The home button is also loose, but gets tight like it should be if I hold the screen down. This is an annoying issue and I've recently noticed that dust is getting inside the phone, which I'm worried will cause hardware damage. The front camera is already blurry and cloudy from dust getting inside. If I take the screen off and apply new adhesive, will the screen sit in the frame like it should or is it impossible to restore the feel on a phone with a screen replacement to what it was like from the factory? I hope you hear from you guys, and thanks in advance.

I would take it to a local Sprint service and repair location (or where ever you got your screen replacement). They should be able to reseat your screen in the housing and clean your camera right up. In terms of applying new adhesive, you shouldn't really need to. The 15 some odd screws on the back should take care of it. Source: I'm a S&R Technician

Thanks for the help! My problem is that I'm hesitant to return to the shop where I got the screen replaced, because when they originally replaced it I was unsatisfied with how it fit so I went back and had them do some more work. It was alright at first, but it began to get steadily worse in a fairly short amount of time. So I'm a little cautious of going back there to ask them to do more work. If I asked them to reseat the screen assembly, do you think it would help? Also, is it possible to return to an almost-factory feel with a replaced screen or do I need to accept that the assembly will never be quite as tight as it originally was?

Similar issue
I had a similar issue and I took it back to sprint which they fixed regardless of my device being rooted.

Did you have the screen replaced before you took it to sprint, or was the screen loose from the factory?

you can find the replace guide at ifixit, I don't leave the link,you can google it.
If you want to buy original LCD screen ,you can go to the HCQS.

Question uBreakiFix for screen repair. Anyone use em? How scared should I be? They have to run Google diagnostics?

My Pixel 6 Pro came with a weird dark blemish on top of screen when I first got it. I lived with it but recently the phone has developed 2 perfectly round clumps of dead pixels with a faint light line going across the screen
Phone has never been dropped or in water.
So uBreakiFix said they can fix this under warranty but they either have to wipe my device or run Google diagnostics.
I do not want my phone wiped. I don't care about the Google "test" they have to run but will that work on a rooted device running stock Android? It should right?
Just trying to make sure I know what I'm getting into here

You should be good. But I'd raise the possibility that the fingerprint sensor will require pain in the @SS recalibration. I say pita cuz many peeps have issues trying to even d/l the tool but that's been awhile, dunno if it's still a hassle or not. Ask them if google includes a new FPS sensor with the new screen or not. I've read that they are sold/installed as a single unit. Either way, I'd tell 'em to make damn sure the FPS for sure works b4 giving it back. For all I know this may no longer be an issue, not sure. Sent P6a in and it came back with a new screen and a completely unreachable FPS! Thing is...it went in for a completely unrelated issue! My screen & fps were just fine. A few 'words' x2 were said and I got a brand new replacement. But, that was google, not ifixit. Just ask/mention the the fpr. I'm sure they've done tons of 'em.

May be they should rename it to "uBreakiFixKinda". I had my Pixel 6 Pro screen replaced and they didn't seal the screen properly and just simple splash of water ruined the camera and Bluetooth radio. I had my Pixel 6 Pro taken in the swimming pool before the screen replacement and I didn't encounter this issue. Anyway, I went back to the store and asked then if they applied the water resistance sealing and their reply was yes. And when I showed them the issue, they said it's not their fault

krips2003 said:
May be they should rename it to "uBreakiFixKinda". I had my Pixel 6 Pro screen replaced and they didn't seal the screen properly and just simple splash of water ruined the camera and Bluetooth radio. I had my Pixel 6 Pro taken in the swimming pool before the screen replacement and I didn't encounter this issue. Anyway, I went back to the store and asked then if they applied the water resistance sealing and their reply was yes. And when I showed them the issue, they said it's not their fault
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Well that's kinda scary. Were there any visual cues or everything looked and felt right after the repair?

Hand76 said:
Well that's kinda scary. Were there any visual cues or everything looked and felt right after the repair?
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My wife's Pixel 5a randomly stopped working about a month ago; we used UbreakIfix for the warranty repair. I'd say it was perfect.

Hand76 said:
Well that's kinda scary. Were there any visual cues or everything looked and felt right after the repair?
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Everything looked and felt quite right to me until this water thingy happened.

I had a bad experience and ended up needing to send the phone in for replacement. I specifically wanted to keep my device and avoid this, but I should have just done this in the first place. I will never go to a shop individually again.

So I just had my display replaced and I wanted to update with my expierice and some advice that may help.
I'm on Long Island, we have uBreakIFix shops in almost every town. I called several locations to ask the same questions till I landed on someone who was not only very friendly but very knowledgable. His buisness card actually says Google Representative on it.
So first advice, actually only adivce lol (((Ask if they have or know a store that has a Google Representative)))
I went in to see him. He quickly told me the black circles on my screen were not dead pixels but blemishes, a form of "leaking" from the oled display and that its either a manufaturing defect or damage from falls. He never questioned me. No factory reset needed. One hour later he came back out from the back, appologized for the delay, and gave me my phone back looking brand new.
He even confirmed before his work that he uses the special adhesive supplied to keep the phone waterproof. Something that probably wasn't done for the user above (krips2003)
So I dont want to jinx it...But as of now I have a perfect screen again.
Overall expierience 10/10 (For Now)

Anyone in NY or on Long Island PM me and I will give you his info. He is also a Pixel 7 Pro user so he really knows and uses our phones

Hand76 said:
So I just had my display replaced and I wanted to update with my expierice and some advice that may help.
I'm on Long Island, we have uBreakIFix shops in almost every town. I called several locations to ask the same questions till I landed on someone who was not only very friendly but very knowledgable. His buisness card actually says Google Representative on it.
So first advice, actually only adivce lol (((Ask if they have or know a store that has a Google Representative)))
I went in to see him. He quickly told me the black circles on my screen were not dead pixels but blemishes, a form of "leaking" from the oled display and that its either a manufaturing defect or damage from falls. He never questioned me. No factory reset needed. One hour later he came back out from the back, appologized for the delay, and gave me my phone back looking brand new.
He even confirmed before his work that he uses the special adhesive supplied to keep the phone waterproof. Something that probably wasn't done for the user above (krips2003)
So I dont want to jinx it...But as of now I have a perfect screen again.
Overall expierience 10/10 (For Now)
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Click to collapse
Yeah, it could be the case with the uBreakiFix store in my place in Louisville, KY. I think sometimes these sort of things happen for good/bad. But for me it turned out good. Since I needed a phone back then that could handle to splash better, I bought the Samsung Galaxy S22 Ultra. This was my first Samsung device after Galaxy 7 Edge. Initially, I was missing some of the P6P exclusive features, but then I discovered some other goodies on this phone and now I'm hooked. And with the Android 13 with One UI 5, it's on a different level.

So I used to work for one. They should be using factory screens and seal when fixing the phones along with samsungs. I would say to not expect it for iPhones unless they are warranty repairs where your warranty provider sends you to one.
Usually though the repairs should be done well and most are tested as well as they can. There is a water proof testing for samsung but unless google implemented the same test to test its case pressure I am not sure it can be tested.
I also suppose the amount of damage to your screen will also help determine how well sealed the new screen is as well.