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Hello all, I have had an Sprint Airwave since 2009! It was a Samsung! I was having phone connection issues so I called and was sent a new one! Ever since I got the new one,I have had a major text messages issues! On average, anyone that I send a text message to receives it at least 50 times, or at least 60 times. I called Sprint customer support on this issue and they are, apparently aware of it! I have a Brother in law that has the same airwave, my new one, for about a year, and has had the same issue. So I am posting this to see if anyone else is having this issue? If so have you called Sprint? And what have they told you?
Old airwave SAMSUNG
New one Airvana, just search for it on youtube!
Hope I can help, or you can!!
Thank you for listening!!!
My dad has an air rave and he's the only one that sends and gets multiple messages
Support TrevE !!
The Airave's are garbage. They sent me one, and i used it for three days and couldnt stand the problems. Texts wouldnt go through or come in, the phone would constantly be switching from that to the regular tower, it would HOG my internet bandwidth even when I wasnt using it. Since then, its been sitting in my closet.
I've had the airaive for years. EVERYONE has the text message issue.. it says not sent but actually sends 5 million times. Restart the airaive or reboot your phone. Like pull battery or normal restart.. I hate the POS. its just a placebo effect
My phones actual ability to maintain a signal and make data connections is just ****ing abysmal. Sigh, actually what had happened recently was I was using Codename 1.4 /w a hybrid radio and my connection was decent. At home I never get any bars of 3G but my data connection at least worked. I was in class yesterday and then my phone ran out of battery, I rebooted it to check the calendar but I didn't have time before it insta-died on boot, and then my phone softbricked. I had to re-flash(forgot to do a CWM backup)a ROM and now my connection is just back to being as ****ty as it was before I had decent luck. My phone just has these bouts where it can't send SMS at all even and my phone can't hold onto 3G(in a very good metropolitan area, mind you). I start using the data connection and then my data drops on 3G or LTE. It's just ridiculous. No hybrid radio i've tried has helped.
My question is this: what kind of recourse do I have for getting out of my contract /w Verizon as a new customer if I ***** and moan about how this phone barely functions on their network in my area? I haven't even paid my first bill, but I know that I am past the 14 day return/cancellation period. Has anyone ever been in my situation? In the worst case I'll just have to sell the phone and early terminate I suppose.
Thanks.
you could probably flash stock android ICS on that phone, then sell it, and use the money you receive from selling the phone to pay for your Early Termination Fee
Like the guy above me said, try to reflash a stock ROM. Sometimes this half-boot-ups can **** things badly up.
Gesendet von meinem Galaxy Nexus mit Tapatalk
Stop using custom ROMS and kernels. Go back to stock and see how things work.
Are other people who use your carrier having similar issues n your area? If you live in a cellular "dead zone", I don't think there's much you can do about it.
Actually, my best friend who got me to buy the nexus(I don't mean he persuaded me or anything, he let me play /w his and I was hooked)said that after I unlocked the bootloader, installed cwm, and installed the AOSP 4.0.4 leak that his signal/reception was worse. I don't use a custom kernel, well I mean I don't flash kernels that is. I tend to leave whatever kernel comes /w a rom. If I go back to stock should I relock the bootloader too?
There is definitely something wrong with the Verizon Galaxy nexus antenna. I along with many other have had horrible antenna problems. I had phone since day 1 and finally gave up on it yesterday and sold it.
Samsung like other manufacturers have duds. Those of us who had the original galaxy S phones now Samsung had a hardware GPS defect. No matter how many times you switch it out it's not going to solve your problem.
1. Where did you get your phone? Verizon corp? Amazon? Wirefly? Be careful if you terminate within 6 months at wirefily/amazon cause u might get charged $250 extra in addition to the $350 Verizon etf. That's why amazon sold you the phone for $99 for new customers.
If you got it from Verizon. They may cut u some slack and take phone back and u just pay for partial pro rates fees etc restocking.
I liked the phone myself. ICS is def a huge step forward. Screen amazing. But a phone needs to function as a phone first.
Had huge issue with iPhone 4 last year also. Not antenna gate like media stated. But the iPhone 4 (gsm) had a well known sensor defect that apple "fixed with a software released". We all know that's bogus. Manufacturers never want to admit a hardware defect/poor design. They would just rather deal with individual cases and hope the problem goes away or until the next design is released and people forget about it. My iPhone 4S has no sensor issue at all (I can actually move my head around when on a call and the screen doesn't auto turn on and hang out/call ex girlfriends etc like the iPhone 4.
I suspect Samsung is well aware of this antenna issue in the CDMA model. I am sure the next version of this phone will be fixed. Just like the Samsung Galaxy S Vibrant with tmobole had gps defect and Samsung Galaxy S 4G had no gps defect.
I got it from amazon unfortunately. So yeah I am aware of the 250 extra addon. I will call them tomorrow and talk to them about waiving that.
Dajinn said:
I got it from amazon unfortunately. So yeah I am aware of the 250 extra addon. I will call them tomorrow and talk to them about waiving that.
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Going to be tough for them to waive it unless you also offer to send the phone back to them.
Not sure how it's going to play out but good luck.
I sold my Gnex yesterday. I would have just used the proceeds from sale (sold it for $380...Verizon Gnex resell values are dropping unforurtanely). Anyways I would have just paid the ETF but I got a grandfathered unlimited LTE data so just using the LTE sim in my new iPad and that works great.
I'll see what the Samsung S3 has to offer.
I know how you feel. I am on my 6th GNex, and since last week it has been dropping calls every time I use it, unless it is a very short call. It may last for a few minutes, or for 30 to 40 minutes, but it will drop the call. The phone was okay when I got it about a month ago, very weak data connections, but worked for voice calls, dropping a few now and then. I am almost to the point of reactivating my OG Droid and just using the GNex is a PDA. I do not want to break my contract because I am grandfathered in on an very sweet Alltel plan. I know I will never buy another Samsung phone.
For what its worth I had a Verizon g next since December and the phone had amazing signal reception and always was on 4g. Never dropped a call and all texts sent perfectly well. The phone got really hot last weekend and wouldn't turn on. After being deemed shot, I got a new gnex. I've been on this phone for 2 days and I've dropped 5 calls and had at least 20 texts fail to send. I look at the signal bars and half the time they're completely empty. If this phone was my first experience I'd be pissed beyond belief. Maybe try and swap it for a new one. I'm sure as hell going to. I know what the phone is capable of and I'm nowhere near that with this one.
Sent from my Galaxy Nexus using xda premium
More than likely, your hardware is FINE. If you have tried all software fixes like me, (ROMs, kernels, radios, stock) than I know what your problem is. You have a bad SIM card. How to test it: go into network settings and change to CDMA only. You should have great signal and no drops. If that's the case, go to VZW for a new SIM. You should be good to go!
can anyone confirm? i have both data and voice drop outs randomly i did as you said and will report my findings, usually every 10 mins or so i will lose signal, hope all it is is a sim card
I would love for this to be true. You may be right, but I've already gotten a new SIM card and the signal drops continued! I think it's unlikely that I got two bad SIM cards. I've checked dmesg logs on my phone with the "Netdrop Capture" app on my phone and the logs show the LTE modem crashing and rebooting all radios...
I said this when it seemed right, but it turns out I DO need a new Nexus. I got a new SIM card. I have figured it out that the 4G radio is fubar, so on Friday, I go into the store to get my new Nexus. I had previously thought I had a perfect screen, but it has SIGNIFICANT black dots and purple grays (I actually like the purple lol). Anyway, waste of a perfectly good screen protector and 5 hours of messing around with software trying to get it to work.
Just ordered it over the phone. Probably the nicest customer service lady I have EVER talked to. Polite, helpful, talked to her supervisor for me. This is how CS SHOULD BE. She upped my shipping so it will be here Friday before 7 PM. She also said I could switch to a Rezound or Razr if this one was dead too. Hopefully it works out!
I hope you get a good one. I too have not had a problem with CS, but I just wish I didn't have to go through all the replacements. My original phone also has a perfect screen, and each replacement I got had the signal drop issue AND had purple greys at low brightness and varying levels of banding/artifacts. This is why I just sent my phone with the perfect screen back to Samsung in the hopes that they can replace the radios in my device and then I will have a great screen and working radios. Good luck to you!
I'm not going through more issues. If my next phone has issues, I'm getting the Rezound. I'm sick of this.
Oh, I didn't mention, since I'm within my 14 days, I get a brand new Nexus, not a crappy pre-owned one.
It can help, but odds are, if you're getting signal drops, it's just a temporary fix and hiding an underlying issue with the hardware. Several people with the Charge had signal drops and would get a replacement SIM. The drops would stop for a little bit (one week up to a month) and then start again.
That's why I'm getting a brand new Nexus
Like I said, I'm not patient enough like some people here who have gone through 5 or 6. I'm jumping ship if this thing isn't functional. I couldn't care less about colors, because I can fix that with kernels. If I have signal drops though, it's Rezound time.
so i got a new sim and while in the verizon store it drops and the guy behind the counter was like oh that sucks, he actually called customer service and got me a replacement sent out 2 day shipping, He said to me if i have any issues with the next one to come to the store so he can do it for me again, great customer service in the store, Usually I am met with hostile angry employees not this time, maybe they said "be extra nice to these ppl that spent hundreds on a phone that doesnt work" lol
Yeah, VZW is really helpful. I just hope my Nexus works out fine. The issue is I don't want to go outside 14 days, so I'll probably get the Rezound to be safe.
So i received my "new" nexus and i tested it for about an hour and noticed NO SIGNAL DROPS i even went on a long drive which usually it would drop every few mins, Ive had nosignalalert running and the log is EMPTY! there is also no weird banding in the screen as others have reported, this is the first replacement i recieved i have heard on these forums of many people getting good radios bad screens bad radios good screen etc, well I am assuming they (VZW) have found the bad batch and are weeding them out. This is offically the best phone ive owned now.
Samsung Galaxy Nexus
hardware version 9
build date Jan 24th 2012
4.0.4 IMM76K Radios and Bootloader
BAMF Paradigm v1.25
I got my first Galaxy Nexus for Verizon yesterday. 4g signal is horrid. it drops constantly.
I think I am going to have to send this one back.
Edit: I flashed the updated radio. Things seem to be OK now.
Edit #2: nope, seems to be dropping still.
Lame.
yeah its best if you send it right back and tell them its the same issue, keep going until you get a good one, my earpiece on mine is messed up but its not enough for me to swap them
Do the drops get worse over time? Is it pretty clear which phones have issues and which do not? Is it black and white, or do most phones occasionally drop signal but certain problem ones are unusable?
I bought a GNex on ebay and it has dropped signal maybe 0-1 times a day. I was constantly tethering yesterday with low latency applications so I would know if it dropped out, and it was working all day except for 1 drop. I need to decide whether to keep or return it within the next week or so. Returning would be a hassle and I got it for a pretty good price, but there's no way I will settle for a defective device off of warranty
Also monitoring using the No Signal App, I'll just leave the phone on my desk all day so there are no interruptions from being in the elevator etc, and check the logs.
PS I am on stock VZ 4.0.2
My build version is v09.
mthe0ry said:
Do the drops get worse over time? Is it pretty clear which phones have issues and which do not? Is it black and white, or do most phones occasionally drop signal but certain problem ones are unusable?
I bought a GNex on ebay and it has dropped signal maybe 0-1 times a day. I was constantly tethering yesterday with low latency applications so I would know if it dropped out, and it was working all day except for 1 drop. I need to decide whether to keep or return it within the next week or so. Returning would be a hassle and I got it for a pretty good price, but there's no way I will settle for a defective device off of warranty
Also monitoring using the No Signal App, I'll just leave the phone on my desk all day so there are no interruptions from being in the elevator etc, and check the logs.
PS I am on stock VZ 4.0.2
My build version is v09.
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Click to collapse
So mine was showing an X over the signal bar meaning no data no voice, it would happen about every 5 mins or so, if you are just white with no data its most likely not the same issue and the new radios (4.0.4) are supposed to fix that, If its complete signal / service loss then its a hardware issue. and a new device is recommended ...its poor quality control on samsung/vzw side
I concur. On my phones that had the issue, I could have 4 bars of 4G and then drop to no signal at all and lose data/voice. If this is what you are seeing then I would get a replacement, although 0-1 times a day is not bad...
1st GNEX - My original one. Something fried internally; wouldn't charge or turn on. Had since Feb. Returned.
2nd GNEX - TERRIBLE signal loss. I was losing signal every 3 - 5 minutes! Couldn't even go through a complete call or send / receive texts without dropping signal. Returned.
3rd GNEX - Again, TERRIBLE signal loss. Now losing signal every 10 - 15 minutes. Still too often considering my original one didn't have an issue. About to be returned.
But, the Tech Support lady I just talked to said that they would not swap this next one out. That if I continue to have a problem they will open a support ticket that obviously it has to be something with the signal in my area. I called BS on that. I told her my brother in law's Nexus doesn't have this issue. My wife's Rezound doesn't have the issue. The display model at the store doesn't have this issue. BS on it being something with the signal in my area or "something related to my phone number only" as she put it. HUH? I've tried different SIM cards as well, but nothing helps. I've tried other ROMS, other Kernels, even other Radios, but nothing helps.
I LOVE the Nexus phone, but if I can't keep a signal then it becomes a small, wifi only tablet. She mentioned something about offering me another phone as a replacement, but the only one I would consider is the Galaxy S3 and even then I'm not sure I want to switch from the Nexus. I just want one that works!
BTW, she said there are no known issues with the Nexus dropping signal. I told her to run a Google search and see for herself. If Verizon is that naive the acknowledge there is an issue (or that slow on catching up with actual facts) then they have some serious issues.
I would return it, If the next one doesn't work then take it back and say I want a new one. They cannot stop you from getting it repaired or replaced. If not take them to small claims court
I had to get mine replaced for the exact same issue, and luckily this one is working well. I also had a Tier 2 tech support agent say that they usually don't have reports on this issue, and I (accidentally) LOL'd at her because the Verizon user forums are FLOODED with the same topics of signal loss.
I'd personally recommend just replacing this one, and if the issue still happens, then just request a NEW, factory sealed, phone.
My original galaxy nexus was replaced two weeks ago and now all the refurbishes replacements that I've gotten from Verizon are all experiencing the same issue. The cellular radio shuts off randomly. I basically spent the day at the Verizon store and they just said they were going to ship me another replacement phone, which would make it my third replacement. Is their anyway I can fix the phone myself?
Thanks for the help.
Did you try a new sim card? Sounds simple but worked for me.
Sent from my Galaxy Nexus using Tapatalk 2
deadsix said:
My original galaxy nexus was replaced two weeks ago and now all the refurbishes replacements that I've gotten from Verizon are all experiencing the same issue. The cellular radio shuts off randomly. I basically spent the day at the Verizon store and they just said they were going to ship me another replacement phone, which would make it my third replacement. Is their anyway I can fix the phone myself?
Thanks for the help.
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Click to collapse
Honestly as ****ty as it sounds you'll have to wade through all the detective ass phones until you get the good one.
Its a hardware issue and nothing can fix it.
bOx Stash - https://www.box.com/shared/d8a46b7252c38069deb1
withbloodskies said:
Honestly as ****ty as it sounds you'll have to wade through all the detective ass phones until you get the good one.
Its a hardware issue and nothing can fix it.
bOx Stash - https://www.box.com/shared/d8a46b7252c38069deb1
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Click to collapse
I went through 4 of them.
Sent from my Galaxy Nexus using xda app-developers app
killerapl said:
I went through 4 of them.
Sent from my Galaxy Nexus using xda app-developers app
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I was lucky enough to have gotten the perfect phone the first time. I've seen people who had the issue, I've had family members have the issue.
It sucks that is such a widespread issue..
bOx Stash - https://www.box.com/shared/d8a46b7252c38069deb1
same here! i went trough 4 replacements! so far this new one is working all right
deadsix said:
My original galaxy nexus was replaced two weeks ago and now all the refurbishes replacements that I've gotten from Verizon are all experiencing the same issue. The cellular radio shuts off randomly. I basically spent the day at the Verizon store and they just said they were going to ship me another replacement phone, which would make it my third replacement. Is their anyway I can fix the phone myself?
Thanks for the help.
Click to expand...
Click to collapse
So I'm not the only one. My original launch week phone had been working perfectly, but in the past couple of weeks the touchscreen controller has been going south and registering a bunch of nonexistent touches and locking up. I've been through two Vzw refurbs so far and they both do exactly what you describe. The radio will randomly cut out and take a minute or so to recover.
So much for "certified like new." I haven't even unlocked/flashed this one. I'm using it 100% factory stock and it still happens.
There's a bad "lot" from the ones manufactured in January and February of this year. My original Nexus, my girlfriend's, my best friend's and my buddy's are all 11.11 (November, 2011). Asurion first sent me a refurb 12.01 - cycled radios. They replaced it with another refurb 12.01 - also cycled radios. Third replacement was a brand new 12.02 unit - it was actually the worst of the three. When set to LTE/CDMA, it would cycle the radios every 3-5 minutes, without fail (more if you were actively using it). It cycled 24 times during the hour I spent in the Verizon store, but they still claimed it was a network issue. In fact, it couldn't even complete the setup/activation wizard on data. It dropped out before even finishing that the very first time I turned it on after taking it out of the box.
So, my buddy lent me his to use while I got it all worked out (since he dropped data on his plan for the time being) and as it turned out, the same day he lent it to me, I stopped at the other Verizon store that I know the manager at. After a TON of jumping through hoops (on their part, trying to exchange out a unit I received from Asurion for a new one they had in-stock, not mine), and sacrificing my unlimited data and an extension of my contract later (both of which were last resorts and the only way it could be processed in the system, and neither of which really bother me), I left there with a 12.07 unit (July, 2012) and it (not surprisingly) works like a champ. Not a single drop since Thursday night.
All things considered, I'm content.
Thanks guys and gals would trying to get a new phone be better then swapping refurbished phones out everyday? I already have a new sim card. Does Verizon not know this is an issue they are telling me that it was a software problem and not a hardware problem. They claim that the Jelly Bean update will solve the issue.
deadsix said:
Thanks guys and gals would trying to get a new phone be better then swapping refurbished phones out everyday? I already have a new sim card. Does Verizon not know this is an issue they are telling me that it was a software problem and not a hardware problem. They claim that the Jelly Bean update will solve the issue.
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It that's the case they need to release the OTA.
Anyway its hard to say its a software issue since most people seem to go through many phones before they get the right one. Verizon is probably blowing smoke..
bOx Stash - https://www.box.com/shared/d8a46b7252c38069deb1