My original galaxy nexus was replaced two weeks ago and now all the refurbishes replacements that I've gotten from Verizon are all experiencing the same issue. The cellular radio shuts off randomly. I basically spent the day at the Verizon store and they just said they were going to ship me another replacement phone, which would make it my third replacement. Is their anyway I can fix the phone myself?
Thanks for the help.
Did you try a new sim card? Sounds simple but worked for me.
Sent from my Galaxy Nexus using Tapatalk 2
deadsix said:
My original galaxy nexus was replaced two weeks ago and now all the refurbishes replacements that I've gotten from Verizon are all experiencing the same issue. The cellular radio shuts off randomly. I basically spent the day at the Verizon store and they just said they were going to ship me another replacement phone, which would make it my third replacement. Is their anyway I can fix the phone myself?
Thanks for the help.
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Click to collapse
Honestly as ****ty as it sounds you'll have to wade through all the detective ass phones until you get the good one.
Its a hardware issue and nothing can fix it.
bOx Stash - https://www.box.com/shared/d8a46b7252c38069deb1
withbloodskies said:
Honestly as ****ty as it sounds you'll have to wade through all the detective ass phones until you get the good one.
Its a hardware issue and nothing can fix it.
bOx Stash - https://www.box.com/shared/d8a46b7252c38069deb1
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I went through 4 of them.
Sent from my Galaxy Nexus using xda app-developers app
killerapl said:
I went through 4 of them.
Sent from my Galaxy Nexus using xda app-developers app
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I was lucky enough to have gotten the perfect phone the first time. I've seen people who had the issue, I've had family members have the issue.
It sucks that is such a widespread issue..
bOx Stash - https://www.box.com/shared/d8a46b7252c38069deb1
same here! i went trough 4 replacements! so far this new one is working all right
deadsix said:
My original galaxy nexus was replaced two weeks ago and now all the refurbishes replacements that I've gotten from Verizon are all experiencing the same issue. The cellular radio shuts off randomly. I basically spent the day at the Verizon store and they just said they were going to ship me another replacement phone, which would make it my third replacement. Is their anyway I can fix the phone myself?
Thanks for the help.
Click to expand...
Click to collapse
So I'm not the only one. My original launch week phone had been working perfectly, but in the past couple of weeks the touchscreen controller has been going south and registering a bunch of nonexistent touches and locking up. I've been through two Vzw refurbs so far and they both do exactly what you describe. The radio will randomly cut out and take a minute or so to recover.
So much for "certified like new." I haven't even unlocked/flashed this one. I'm using it 100% factory stock and it still happens.
There's a bad "lot" from the ones manufactured in January and February of this year. My original Nexus, my girlfriend's, my best friend's and my buddy's are all 11.11 (November, 2011). Asurion first sent me a refurb 12.01 - cycled radios. They replaced it with another refurb 12.01 - also cycled radios. Third replacement was a brand new 12.02 unit - it was actually the worst of the three. When set to LTE/CDMA, it would cycle the radios every 3-5 minutes, without fail (more if you were actively using it). It cycled 24 times during the hour I spent in the Verizon store, but they still claimed it was a network issue. In fact, it couldn't even complete the setup/activation wizard on data. It dropped out before even finishing that the very first time I turned it on after taking it out of the box.
So, my buddy lent me his to use while I got it all worked out (since he dropped data on his plan for the time being) and as it turned out, the same day he lent it to me, I stopped at the other Verizon store that I know the manager at. After a TON of jumping through hoops (on their part, trying to exchange out a unit I received from Asurion for a new one they had in-stock, not mine), and sacrificing my unlimited data and an extension of my contract later (both of which were last resorts and the only way it could be processed in the system, and neither of which really bother me), I left there with a 12.07 unit (July, 2012) and it (not surprisingly) works like a champ. Not a single drop since Thursday night.
All things considered, I'm content.
Thanks guys and gals would trying to get a new phone be better then swapping refurbished phones out everyday? I already have a new sim card. Does Verizon not know this is an issue they are telling me that it was a software problem and not a hardware problem. They claim that the Jelly Bean update will solve the issue.
deadsix said:
Thanks guys and gals would trying to get a new phone be better then swapping refurbished phones out everyday? I already have a new sim card. Does Verizon not know this is an issue they are telling me that it was a software problem and not a hardware problem. They claim that the Jelly Bean update will solve the issue.
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It that's the case they need to release the OTA.
Anyway its hard to say its a software issue since most people seem to go through many phones before they get the right one. Verizon is probably blowing smoke..
bOx Stash - https://www.box.com/shared/d8a46b7252c38069deb1
Related
does it makes a difference? because i paid $700 , its still the same hardware right.
Standard. They almost always replace with refurbished units.
Yeah it will just be refurbished. Just like at some point someone will send theirs in and get your phone that u sent in just that fixed up
Sent from my Galaxy Nexus using XDA App
Sounds like you are getting a refurbished device. Typically they were owned by another customer at one time and returned. Verizon usually makes sure it works okay then sends it out as a refurbish. They are pretty much as good as a new one, for the most part, more or less, kind of okay, etc.
Sent from my Galaxy Nexus using xda premium
flameinthefire said:
does it makes a difference? because i paid $700 , its still the same hardware right.
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If you are still within the return period then try to return it for a new one. Otherwise, I wouldn't worry about it too much - the refurb phones most likely go through even more stringent quality inspection than the off the line production phones.
irishrally said:
If you are still within the return period then try to return it for a new one. Otherwise, I wouldn't worry about it too much - the refurb phones most likely go through even more stringent quality inspection than the off the line production phones.
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that actually makes me feel better thanks......
this is the issue with my phone ... and im not the only one.
http://androidforums.com/samsung-galaxy-nexus/448875-galaxy-nexus-clicking-noise-2.html#post3732578
Seems like a raw deal - pay for a new phone, it has a defect, take it back, get a used phone as a replacement
irishrally said:
If you are still within the return period then try to return it for a new one. Otherwise, I wouldn't worry about it too much - the refurb phones most likely go through even more stringent quality inspection than the off the line production phones.
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Click to collapse
Edit: yeah, now that you mention it, the refurbished phone might actually have better quality...
Has anyone seen John Connor?
i had mine replaced recently and received a brand new one. granted, this happened about a week after i bought the phone("misplaced it - idiot"). it is surprising that they are sending out refurbs already though....
I would not accept refurbished. Demand a new unit its your right
Sent from my Galaxy Nexus using xda premium
i just hope it doesnt have any issues
hopefully the hardware buttons are not locked and it doesnt have android os eating battery issue or any other issue
I typically prefer refurbished devices (of anything, not just phones) You are basically getting a device that spent a few days with a quality control inspector who pointed out flaws that were later fixed.
I'm not on Verizon, but if there is a limited time to return the phone, and you are still within that time period, demand a new one.
i paid full price ($649 US) for my GNEX and had an issue with the screen. i took it back to Verizon and requested an exchange for a new one. the tech i spoke with was very nice but was dragging his feet. i reminded him (respectfully) that if he declined the exchange, i would simply return it (still in the initial return period), pay the restocking fee and then buy a new one. i spent the last 4 months dealing with problems on the Bionic and wasn't about to let Verizon screw me again. he agreed to exchange it for a new one at that point. of course, another option would have been to simply drive to a different store and try again.
if you purchased your phone from Verizon, i think you have an extended holiday period until 15 january to return/exchange it. i wouldn't accept a refurb within the first week since you paid full price.
Go to a Verizon. They replaced mine in store with a brand be one
Sent from my Galaxy Nexus using XDA App
When I got a replacement I received a new retail unit with all the included accessories in retail packaging.
Sent from my Galaxy Nexus using XDA App
flameinthefire said:
this is the issue with my phone ... and im not the only one.
http://androidforums.com/samsung-galaxy-nexus/448875-galaxy-nexus-clicking-noise-2.html#post3732578
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and this is my problem: http://forum.xda-developers.com/showthread.php?t=1418556
i called again and asked if it was refurbished they said no its "certified" which means that some costumer returned the phone because he or she didn't want it any longer. its not rebuilt. i don't know what to make of this i guess i will find out tomorrow
PhilDX said:
i paid full price ($649 US) for my GNEX and had an issue with the screen. i took it back to Verizon and requested an exchange for a new one. the tech i spoke with was very nice but was dragging his feet. i reminded him (respectfully) that if he declined the exchange, i would simply return it (still in the initial return period), pay the restocking fee and then buy a new one. i spent the last 4 months dealing with problems on the Bionic and wasn't about to let Verizon screw me again. he agreed to exchange it for a new one at that point. of course, another option would have been to simply drive to a different store and try again.
if you purchased your phone from Verizon, i think you have an extended holiday period until 15 january to return/exchange it. i wouldn't accept a refurb within the first week since you paid full price.
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heres the thing i purchased the phone from radioshack and this is my second device first one had rebooting issue and this one has clicking sound so i dont think they will give me another one so i told verizon that and they agreed to send me a phone but its "certified" w.e that means so lets see how this works out i will get it tomorrow i hope nothing is wrong with it
I'm on my 3rd Galaxy Nexus. Thankfully Verizon has been good about replacing them, albeit with recertified devices. Here's my device history:
Headphone jack stopped working. No signal issues.
3G/4G connectivity drops out frequently when sitting in one place with strong signal. Battery drains insanely fast.
Same as #2
I've been rooting/unlocking all of them and running AOKP with the 4.0.4 radios. Both of the recertified devices they've sent me have been 4.0.2 that I upgraded. Are there different hardware versions of the GNex on Verizon? I don't get why the first one I had didn't have any signal issues and now both of these replacements do.
Any ideas?
There are 2 hardware versions 9, which was basically the first batch from Korea, and 10, which is everything shipped since then. You can tell what version you have based on your baseband in the about menu in settings.
I515.09 is version 9.
I515.10 is version 10.
There doesn't appear to be major performance differences between the two. However, different radios affect different versions distinctly. The radios from the leaked 4.0.4 IMM30B build seem to improve v9 and either decrease or have no effect on v10, for example.
As a Day 1 owner, I have v9. I have had no radio issues. Others have v10 and no issues. If you've had 3 devices, you probably have a v10, but might have received a v9 before. Probably the one you bought.
Interesting. Both of the new ones (with connectivity issues) are v10. I guess I didn't realize radio images could cause such drastic connectivity problems. I mean, the phone is sitting in place going from 5 bars to no signal...
Interestingly, I am seeing the same behavior. My signal drops at random times in locations I know are known good locations, e.g., my office in downtown Baltimore.
In my case, the signal drops are on a replacement device, as I cracked the screen on my original GNex. This is after replacing my SIM as well.
This replacement device is a v10 as well.
Sent from my Galaxy Nexus using XDA
I've tried every radio image available and I'm still getting this issue. Looks like I'm not the only one:
https://code.google.com/p/android/issues/detail?id=24345
Guess I just have to keep getting replacements from Verizon unless anyone has any ideas for how to fix this with some sort of software/firmware change.
I too am on my third one, going to have to get a 4th.
1) Inability to keep signal. I checked with verizon and they said that it was a defective sim card reader.
2) Charger port died, about 45 days from when it was purchased.
3) Same as 1, unconfirmed if it's the sim card reader.
The problem here is the garbage that Verizon sends out as CLNR devices. I went through I think six, YES SIX CLNR Touch Pro2's about 4 years ago before they agreed to send me an OG Droid, then I went through three of those. Then two Thunderbolts. Problems were mainly cosmetic, but also radio problems.
Now I'm waiting on Nexus #3, the first one had a cracked bezel in the upper left, the second had two notches in the bottom of the bezel. Hopefully the third time will be the charm. I take great care of my phones and keep them in like-new condition, so I expect my replacements to be also.
The woman I talked to today told me it was "only the 3rd time in 7 years" that she had heard of someone receiving a bad CLNR phone. I almost laughed into the phone and sarcastically told her "I guess I'm just lucky?". Unbelievable.
theredspecial said:
The problem here is the garbage that Verizon sends out as CLNR devices. I went through I think six, YES SIX CLNR Touch Pro2's about 4 years ago before they agreed to send me an OG Droid, then I went through three of those. Then two Thunderbolts. Problems were mainly cosmetic, but also radio problems.
Now I'm waiting on Nexus #3, the first one had a cracked bezel in the upper left, the second had two notches in the bottom of the bezel. Hopefully the third time will be the charm. I take great care of my phones and keep them in like-new condition, so I expect my replacements to be also.
The woman I talked to today told me it was "only the 3rd time in 7 years" that she had heard of someone receiving a bad CLNR phone. I almost laughed into the phone and sarcastically told her "I guess I'm just lucky?". Unbelievable.
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I've had one "certified" bionic and I honestly couldn't tell it from a new one. Six months later I'm having the data drop issues and they're sending me a nexus. Hoping we both have some luck with this.
Are you getting the extended battery? They told me they were out of the regular batteries so I'm getting the extended.
truedis said:
I'm on my 3rd Galaxy Nexus. Thankfully Verizon has been good about replacing them, albeit with recertified devices. Here's my device history:
Headphone jack stopped working. No signal issues.
3G/4G connectivity drops out frequently when sitting in one place with strong signal. Battery drains insanely fast.
Same as #2
I've been rooting/unlocking all of them and running AOKP with the 4.0.4 radios. Both of the recertified devices they've sent me have been 4.0.2 that I upgraded. Are there different hardware versions of the GNex on Verizon? I don't get why the first one I had didn't have any signal issues and now both of these replacements do.
Any ideas?
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Click to collapse
So I had or I guess still have a model 09. It is rock solid with data and connectivity. No dropped calls whatsoever. But it does suffer from a blown speaker. So I received a replacement model 10. Wouldn't connect to network. No 4g no service. Sent it back and kept 09 model. Received my new replacement today. Also model 10. It would drop service and data every 5 minutes. Returning it and should get another replacement. I would rather use my 09 model with a broken speaker than the 10 model. Verizon did acknowledge the problem between models and stated they were working on a software update. Couldn't tell me a release date. To my knowledge that is prob the only fix, waiting for verizon. Or you can keep getting replacements until you get an 09 model.
Sent from my A100 using xda app-developers app
Surlock said:
I've had one "certified" bionic and I honestly couldn't tell it from a new one. Six months later I'm having the data drop issues and they're sending me a nexus. Hoping we both have some luck with this.
Are you getting the extended battery? They told me they were out of the regular batteries so I'm getting the extended.
Click to expand...
Click to collapse
Well I came from a Thunderbolt that I had a history of problems with and the tech agreed to send me a Nexus. He said they were out of standard, so I would have to purchase my own battery. I agreed considering I was getting a HUGE upgrade. I went and bought an extended for $25 in store.
When I called back to get a second Nexus after my first was cracked, the tech told me that I shouldn't have had to pay and he would order me a standard battery and door for free.
When the second phone arrived and was damaged, I asked the woman I spoke to about the battery again. She said she had no idea when it would be back in stock, so she ordered me a battery dock/charger, which comes with a standard battery. So that's about a $30 value. If you want to be persistent, you could keep calling and ask for a standard battery. I'm sure they would send you one for free once they are in stock.
Nexus #3 seem to have no physical problems and the screen looks good. Hopefully there are no internal problems. Good luck with your replacement.
theredspecial said:
Well I came from a Thunderbolt that I had a history of problems with and the tech agreed to send me a Nexus. He said they were out of standard, so I would have to purchase my own battery. I agreed considering I was getting a HUGE upgrade. I went and bought an extended for $25 in store.
When I called back to get a second Nexus after my first was cracked, the tech told me that I shouldn't have had to pay and he would order me a standard battery and door for free.
When the second phone arrived and was damaged, I asked the woman I spoke to about the battery again. She said she had no idea when it would be back in stock, so she ordered me a battery dock/charger, which comes with a standard battery. So that's about a $30 value. If you want to be persistent, you could keep calling and ask for a standard battery. I'm sure they would send you one for free once they are in stock.
Nexus #3 seem to have no physical problems and the screen looks good. Hopefully there are no internal problems. Good luck with your replacement.
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Why would I want a standard battery instead of the extended battery?
Surlock said:
Why would I want a standard battery instead of the extended battery?
Click to expand...
Click to collapse
Having two batteries are better than one
theredspecial said:
Having two batteries are better than one
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I'm surprised they wouldn't want the extended battery back.
I have I515.09, but still have the intermittent signal issue, although not quite every 5 minutes (maybe 30). I've had the problem since the original 4.0.2 and factory baseband, 4.0.4 and its baseband, and 4.1.1 with 4.0.4's (Verizon doesn't have 4.1.1 baseband update yet).
About to get my 4th device...
1. Charging bug. When phone wasn't plugged in the phone constantly thought it was being charged on and off
2. Crappy purple tinted screen
3. Dropping signal...
The Certified devices blow, the first phone I had was a 09 I would bet. Korean made. The two replacements have been 10 and chinese made... I'm demanding a Korean made 09 phone.
unrefine said:
About to get my 4th device...
1. Charging bug. When phone wasn't plugged in the phone constantly thought it was being charged on and off
2. Crappy purple tinted screen
3. Dropping signal...
The Certified devices blow, the first phone I had was a 09 I would bet. Korean made. The two replacements have been 10 and chinese made... I'm demanding a Korean made 09 phone.
Click to expand...
Click to collapse
I have a Korean made 10.
agreed
adrynalyne said:
I have a Korean made 10.
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Click to collapse
just got my 2nd replacement after reading this forum. was so excited it was a Korean 09! Things working fine. You guys were awesome that you knew what model this problem affects and Verizon has no idea or doesn't care enough.
I have a brand new Galaxy Nexus that I bought outright from a friend.
Last Friday I took it into a Verizon store to get a new sim card.
When I got home I unlocked the bootloader, rooted, and that's it, I kept the stock Verizon rom on it and just installed a few of my apps off the market.
Since Friday my phone has rebooted a number of times, while in use it gets VERY hot (135*F), 4 or 5 times now I have gotten a window that comes up and says "Select next to finish activation" as if the phone thinks it's not activated yet, and the worst of them is the 4G drops on this phone far too often. I have been taking the same route home for over a year and on my Tbolt i had a solid 4G signal the whole way, on the Galaxy it drops to 3G about 4 or 5 times on the way home, and sometimes loses data alltogether.
Not sure if these are all just flukes, or if other people have experienced this as well.
Thoughts?
Yes,unroot relock and take it in the same thing happened to mine and I got a brand new one..mine dropped 4g constantly you may wanna call and have them trouble shoot it so when they see it doesn't help they will write up a ticket note it on ur account so when u go into a store no waiting or stupid questions
Oh and I would only mention that its dropping signal all the time nothing more nothing less
Yeah and just to be clear, i relocked and unrooted and used it all day today and still having the same issues.
When I went into the store today they flat out would not help me whatsoever because i didn't buy the phone from them.
They said it doesn't matter if I was the first person to touch the phone after it came out of the box, if i didn't buy it from them (Verizon) then they won't warranty it.
Called support and got told the same thing, the phone is no longer under warranty because it changed ownership, even though I just activated it 6 days ago.
Well isn't that just ****ing great.
Namtaru said:
Called support and got told the same thing, the phone is no longer under warranty because it changed ownership, even though I just activated it 6 days ago.
Well isn't that just ****ing great.
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OK ... don't go to the verizon store they won't do it for you ... what you need to do is call tech support and tell them your issues .... listen the galaxy nexus is less than a year old verizon have to give support to the customer.. . I'm telling you because I've done it ... I been with verizon for years and I've owned several phones and every time I get a phone a new phone without signing a new contract first thing I do is call tech support and ask for a replacement .... if the phone is less than a year old they will do it ....... good luck
Sent from my Galaxy Nexus using XDA
I already called support, they wont replace it, because I didn't purchase it directly from my account.
I'm taking the long route here and shipping it back to my friend, who is going to put it back on his account, then get a refurb, then send me the refurb when he gets it.
I've had my GS3 for a few months now. A few days ago I noticed a single green pixel stuck in the "on" position. I was able to press and rub the screen enough that it went away. Well, now it's back and the pressing and rubbing doesn't help. I'd really like to fix this issue without the hassle of unrooting and returning/exchanging. I did install this free app called Dead Pixel Detect and Fix, which is suppose to help with stuck/dead pixels. I've ran the fix for two nights in a row and I have to say the green pixel is less noticeable, (if that's even possible). I may run it a few more times just to see if it diminishes even more, but has anyone else had this issue? Found success in fixing the issue?
After a few days my screen issue has not improved. I decided to go through the hassle of unrooting and returning my phone to Sprint. I called my local Sprint store this morning and was told by the woman working that since I don't have insurance I'd have to deal directly with the manufacturer, and send in my phone for repair or possible exchange. When I informed her that would leave me with out a phone, (for possibly a long while) she just acknowledged the fact and basically had the attitude of it's my problem to deal with.
Does this seem right to anyone? True I do not have insurance but it is clearly a manufacturer's or component defect of a 2-month old phone. Why won't Sprint send it back to the manufacturer and give me a loaner phone in the meantime? Any advice would be clearly appreciated.
Im not sure what you want Sprint to do for you. You don't have insurance what else is there left to be said? Maybe next time you get a new phone you'll have some type of insurance.
As far as a loner goes just look in Craigslist for cheap ass Sprint phone, I'm sure you could find one for 20 or 30 bucks.
Sent from my Nexus 7 using XDA Premium HD app
Do you work for Sprint? I don't think I'm being unreasonable. I'm not asking for Sprint to fork over a new phone. Just a loaner phone so I can send my phone to Samsung for repair.
Anyone else have any suggestions besides finding a 20 dollar phone on Craigslist. ?
Sprint sells refurbished phones on its website that reqhire no contract extension.
Sent from my SPH-L710 using xda app-developers app
Last time I had a manufacturers defect on a phone with Sprint, they ordered me another one and I kept mine until it arrived. You may check with the store and ask them.
There is a class action lawsuit in NJ pending regarding Samung Note 4 (.http://www.classlawdc.com/2017/04/25...failed-defect/) Apparently there is faulty eMMC chip on the motherboard that started going bad about couple of years. Many people have found an app Wake Lock as a work-around to keep the phone working little longer. I have found a thread of people contacting Samsung repair center and negotiating a motherboard replacement for about $70 (in my oppinion an only permenent solution) so I tried it. Make a long story short, when I explained the problem to the agent, who immediatly understood the problem. I made sure the cost of the motherboard replacement was going to be about $70 and change and also he emailed me 2nd day air UPS lable. In about 8 days of turnaround my phone returned with brand new motherboard, a new screen with digitizer and a new charging port installed. They even sent a new AC fast charger and a battery installed in a phone box. If the class action lawsuit wins in the court, I would get reimbursed for the repair but mean while I have a practically brand new phone that will last a long time. $70 well spent.
MtGoat said:
There is a class action lawsuit in NJ pending regarding Samung Note 4 (.http://www.classlawdc.com/2017/04/25...failed-defect/) Apparently there is faulty eMMC chip on the motherboard that started going bad about couple of years. Many people have found an app Wake Lock as a work-around to keep the phone working little longer. I have found a thread of people contacting Samsung repair center and negotiating a motherboard replacement for about $70 (in my oppinion an only permenent solution) so I tried it. Make a long story short, when I explained the problem to the agent, who immediatly understood the problem. I made sure the cost of the motherboard replacement was going to be about $70 and change and also he emailed me 2nd day air UPS lable. In about 8 days of turnaround my phone returned with brand new motherboard, a new screen with digitizer and a new charging port installed. They even sent a new AC fast charger and a battery installed in a phone box. If the class action lawsuit wins in the court, I would get reimbursed for the repair but mean while I have a practically brand new phone that will last a long time. $70 well spent.
Click to expand...
Click to collapse
I had the same experience. I sent mine in last April. It cost about $70 and now I have a brand new phone that's still working great.
I'm still perplexed by all the people that are still trying to get a hardware problem fixed via software (e.g., factory resets, rooting, wakelock, etc.). For US customers the phone can be repaired for very little money compared to the cost of buying a brand new flagship phone. The Samsung Galaxy Note 4 still meets all my needs. Now I just wish they would release a firmware fix for the Meltdown and Spectre vulnerabilities.
"Many people have found an app Wake Lock as a work-around to keep the phone working little longer." Ok - I finally got my Verizon Note 4 working reliably again using WakeLock - are you implying that is only a temporary solution? I know that I'll have to pull the battery every restart but I can live with that.
Would you be able to post who you contacted? Samsung support is giving me a run-around.
Can I get a little more info about this? I bought my Note 4 supposedly new, but probably refurbished about 18 months ago. I pretty much immediately unlocked the bootloader and tried a couple of different ROMS. I had some trouble unlocking the bootloader, and a couple of times got stuck in bootloops, and by the time I finally got everything settled down I found my phone was not stable at all. Since then the phone probably freezes a few times a week, depending on how actively I've been using it. Most of those times require pulling the battery. At the same time my radios are very unreliable. Many times the radio fluctuates so much that calls will go straight to voice mail even when I'm in an area where I should have a very good signal. And data is completely hit or miss. I'll go from no data at all to 1x to 3G (never 4G) again sitting in one place. Essentially I can never count on having either a data or voice signal.
I've just put up with this because 1) I'm almost always in a place with WiFi, and 2) I don't really like using my phone all that much anyway. But lately it seems to have gotten so bad that I'm not sure what point there is in even having a smartphone.
I'd be happy to pay $70 if I could expect that it would solve both my rebooting issue and my signal issues, but wouldn't want to do it if it fixed one but not the other. And also, does anyone know if they would do this for a phone where the bootloader had been unlocked?
EmayPA said:
Would you be able to post who you contacted? Samsung support is giving me a run-around.
Click to expand...
Click to collapse
Some info about the number you contacted would be helpful. Thinking about just sending mines in for repair too.
tekweezle said:
Some info about the number you contacted would be helpful. Thinking about just sending mines in for repair too.
Click to expand...
Click to collapse
I just replied, but don't see it....
Went through the website ("contact us"). They replied with an email telling me to do everything I had already told them I had done in my first contact with them. Replying to their email - their server refused my mail.
Never again. I have a Note 3, Note 4, Samsung Nook, and a Samsung tablet. I'm NEVER buying another Samsung device. Obviously, they won't care if I do or not, as evidenced by their abysmal CS.
Funny thing is that the phone still works aside from the occasional emmc read fail message which doesn't stop it from working, having to pull the battery or stick in the freezer if it doesn't restart. Annoying as hell...
i just sent mine in
I declined the repairs even with the $70 offer because I feel that it will just fail again. I asked for a different device and they refused. My note 4 has already been repaired once by a previous owner.