I'm on my 3rd Galaxy Nexus. Thankfully Verizon has been good about replacing them, albeit with recertified devices. Here's my device history:
Headphone jack stopped working. No signal issues.
3G/4G connectivity drops out frequently when sitting in one place with strong signal. Battery drains insanely fast.
Same as #2
I've been rooting/unlocking all of them and running AOKP with the 4.0.4 radios. Both of the recertified devices they've sent me have been 4.0.2 that I upgraded. Are there different hardware versions of the GNex on Verizon? I don't get why the first one I had didn't have any signal issues and now both of these replacements do.
Any ideas?
There are 2 hardware versions 9, which was basically the first batch from Korea, and 10, which is everything shipped since then. You can tell what version you have based on your baseband in the about menu in settings.
I515.09 is version 9.
I515.10 is version 10.
There doesn't appear to be major performance differences between the two. However, different radios affect different versions distinctly. The radios from the leaked 4.0.4 IMM30B build seem to improve v9 and either decrease or have no effect on v10, for example.
As a Day 1 owner, I have v9. I have had no radio issues. Others have v10 and no issues. If you've had 3 devices, you probably have a v10, but might have received a v9 before. Probably the one you bought.
Interesting. Both of the new ones (with connectivity issues) are v10. I guess I didn't realize radio images could cause such drastic connectivity problems. I mean, the phone is sitting in place going from 5 bars to no signal...
Interestingly, I am seeing the same behavior. My signal drops at random times in locations I know are known good locations, e.g., my office in downtown Baltimore.
In my case, the signal drops are on a replacement device, as I cracked the screen on my original GNex. This is after replacing my SIM as well.
This replacement device is a v10 as well.
Sent from my Galaxy Nexus using XDA
I've tried every radio image available and I'm still getting this issue. Looks like I'm not the only one:
https://code.google.com/p/android/issues/detail?id=24345
Guess I just have to keep getting replacements from Verizon unless anyone has any ideas for how to fix this with some sort of software/firmware change.
I too am on my third one, going to have to get a 4th.
1) Inability to keep signal. I checked with verizon and they said that it was a defective sim card reader.
2) Charger port died, about 45 days from when it was purchased.
3) Same as 1, unconfirmed if it's the sim card reader.
The problem here is the garbage that Verizon sends out as CLNR devices. I went through I think six, YES SIX CLNR Touch Pro2's about 4 years ago before they agreed to send me an OG Droid, then I went through three of those. Then two Thunderbolts. Problems were mainly cosmetic, but also radio problems.
Now I'm waiting on Nexus #3, the first one had a cracked bezel in the upper left, the second had two notches in the bottom of the bezel. Hopefully the third time will be the charm. I take great care of my phones and keep them in like-new condition, so I expect my replacements to be also.
The woman I talked to today told me it was "only the 3rd time in 7 years" that she had heard of someone receiving a bad CLNR phone. I almost laughed into the phone and sarcastically told her "I guess I'm just lucky?". Unbelievable.
theredspecial said:
The problem here is the garbage that Verizon sends out as CLNR devices. I went through I think six, YES SIX CLNR Touch Pro2's about 4 years ago before they agreed to send me an OG Droid, then I went through three of those. Then two Thunderbolts. Problems were mainly cosmetic, but also radio problems.
Now I'm waiting on Nexus #3, the first one had a cracked bezel in the upper left, the second had two notches in the bottom of the bezel. Hopefully the third time will be the charm. I take great care of my phones and keep them in like-new condition, so I expect my replacements to be also.
The woman I talked to today told me it was "only the 3rd time in 7 years" that she had heard of someone receiving a bad CLNR phone. I almost laughed into the phone and sarcastically told her "I guess I'm just lucky?". Unbelievable.
Click to expand...
Click to collapse
I've had one "certified" bionic and I honestly couldn't tell it from a new one. Six months later I'm having the data drop issues and they're sending me a nexus. Hoping we both have some luck with this.
Are you getting the extended battery? They told me they were out of the regular batteries so I'm getting the extended.
truedis said:
I'm on my 3rd Galaxy Nexus. Thankfully Verizon has been good about replacing them, albeit with recertified devices. Here's my device history:
Headphone jack stopped working. No signal issues.
3G/4G connectivity drops out frequently when sitting in one place with strong signal. Battery drains insanely fast.
Same as #2
I've been rooting/unlocking all of them and running AOKP with the 4.0.4 radios. Both of the recertified devices they've sent me have been 4.0.2 that I upgraded. Are there different hardware versions of the GNex on Verizon? I don't get why the first one I had didn't have any signal issues and now both of these replacements do.
Any ideas?
Click to expand...
Click to collapse
So I had or I guess still have a model 09. It is rock solid with data and connectivity. No dropped calls whatsoever. But it does suffer from a blown speaker. So I received a replacement model 10. Wouldn't connect to network. No 4g no service. Sent it back and kept 09 model. Received my new replacement today. Also model 10. It would drop service and data every 5 minutes. Returning it and should get another replacement. I would rather use my 09 model with a broken speaker than the 10 model. Verizon did acknowledge the problem between models and stated they were working on a software update. Couldn't tell me a release date. To my knowledge that is prob the only fix, waiting for verizon. Or you can keep getting replacements until you get an 09 model.
Sent from my A100 using xda app-developers app
Surlock said:
I've had one "certified" bionic and I honestly couldn't tell it from a new one. Six months later I'm having the data drop issues and they're sending me a nexus. Hoping we both have some luck with this.
Are you getting the extended battery? They told me they were out of the regular batteries so I'm getting the extended.
Click to expand...
Click to collapse
Well I came from a Thunderbolt that I had a history of problems with and the tech agreed to send me a Nexus. He said they were out of standard, so I would have to purchase my own battery. I agreed considering I was getting a HUGE upgrade. I went and bought an extended for $25 in store.
When I called back to get a second Nexus after my first was cracked, the tech told me that I shouldn't have had to pay and he would order me a standard battery and door for free.
When the second phone arrived and was damaged, I asked the woman I spoke to about the battery again. She said she had no idea when it would be back in stock, so she ordered me a battery dock/charger, which comes with a standard battery. So that's about a $30 value. If you want to be persistent, you could keep calling and ask for a standard battery. I'm sure they would send you one for free once they are in stock.
Nexus #3 seem to have no physical problems and the screen looks good. Hopefully there are no internal problems. Good luck with your replacement.
theredspecial said:
Well I came from a Thunderbolt that I had a history of problems with and the tech agreed to send me a Nexus. He said they were out of standard, so I would have to purchase my own battery. I agreed considering I was getting a HUGE upgrade. I went and bought an extended for $25 in store.
When I called back to get a second Nexus after my first was cracked, the tech told me that I shouldn't have had to pay and he would order me a standard battery and door for free.
When the second phone arrived and was damaged, I asked the woman I spoke to about the battery again. She said she had no idea when it would be back in stock, so she ordered me a battery dock/charger, which comes with a standard battery. So that's about a $30 value. If you want to be persistent, you could keep calling and ask for a standard battery. I'm sure they would send you one for free once they are in stock.
Nexus #3 seem to have no physical problems and the screen looks good. Hopefully there are no internal problems. Good luck with your replacement.
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Why would I want a standard battery instead of the extended battery?
Surlock said:
Why would I want a standard battery instead of the extended battery?
Click to expand...
Click to collapse
Having two batteries are better than one
theredspecial said:
Having two batteries are better than one
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Click to collapse
I'm surprised they wouldn't want the extended battery back.
I have I515.09, but still have the intermittent signal issue, although not quite every 5 minutes (maybe 30). I've had the problem since the original 4.0.2 and factory baseband, 4.0.4 and its baseband, and 4.1.1 with 4.0.4's (Verizon doesn't have 4.1.1 baseband update yet).
About to get my 4th device...
1. Charging bug. When phone wasn't plugged in the phone constantly thought it was being charged on and off
2. Crappy purple tinted screen
3. Dropping signal...
The Certified devices blow, the first phone I had was a 09 I would bet. Korean made. The two replacements have been 10 and chinese made... I'm demanding a Korean made 09 phone.
unrefine said:
About to get my 4th device...
1. Charging bug. When phone wasn't plugged in the phone constantly thought it was being charged on and off
2. Crappy purple tinted screen
3. Dropping signal...
The Certified devices blow, the first phone I had was a 09 I would bet. Korean made. The two replacements have been 10 and chinese made... I'm demanding a Korean made 09 phone.
Click to expand...
Click to collapse
I have a Korean made 10.
agreed
adrynalyne said:
I have a Korean made 10.
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Click to collapse
just got my 2nd replacement after reading this forum. was so excited it was a Korean 09! Things working fine. You guys were awesome that you knew what model this problem affects and Verizon has no idea or doesn't care enough.
Related
My phones actual ability to maintain a signal and make data connections is just ****ing abysmal. Sigh, actually what had happened recently was I was using Codename 1.4 /w a hybrid radio and my connection was decent. At home I never get any bars of 3G but my data connection at least worked. I was in class yesterday and then my phone ran out of battery, I rebooted it to check the calendar but I didn't have time before it insta-died on boot, and then my phone softbricked. I had to re-flash(forgot to do a CWM backup)a ROM and now my connection is just back to being as ****ty as it was before I had decent luck. My phone just has these bouts where it can't send SMS at all even and my phone can't hold onto 3G(in a very good metropolitan area, mind you). I start using the data connection and then my data drops on 3G or LTE. It's just ridiculous. No hybrid radio i've tried has helped.
My question is this: what kind of recourse do I have for getting out of my contract /w Verizon as a new customer if I ***** and moan about how this phone barely functions on their network in my area? I haven't even paid my first bill, but I know that I am past the 14 day return/cancellation period. Has anyone ever been in my situation? In the worst case I'll just have to sell the phone and early terminate I suppose.
Thanks.
you could probably flash stock android ICS on that phone, then sell it, and use the money you receive from selling the phone to pay for your Early Termination Fee
Like the guy above me said, try to reflash a stock ROM. Sometimes this half-boot-ups can **** things badly up.
Gesendet von meinem Galaxy Nexus mit Tapatalk
Stop using custom ROMS and kernels. Go back to stock and see how things work.
Are other people who use your carrier having similar issues n your area? If you live in a cellular "dead zone", I don't think there's much you can do about it.
Actually, my best friend who got me to buy the nexus(I don't mean he persuaded me or anything, he let me play /w his and I was hooked)said that after I unlocked the bootloader, installed cwm, and installed the AOSP 4.0.4 leak that his signal/reception was worse. I don't use a custom kernel, well I mean I don't flash kernels that is. I tend to leave whatever kernel comes /w a rom. If I go back to stock should I relock the bootloader too?
There is definitely something wrong with the Verizon Galaxy nexus antenna. I along with many other have had horrible antenna problems. I had phone since day 1 and finally gave up on it yesterday and sold it.
Samsung like other manufacturers have duds. Those of us who had the original galaxy S phones now Samsung had a hardware GPS defect. No matter how many times you switch it out it's not going to solve your problem.
1. Where did you get your phone? Verizon corp? Amazon? Wirefly? Be careful if you terminate within 6 months at wirefily/amazon cause u might get charged $250 extra in addition to the $350 Verizon etf. That's why amazon sold you the phone for $99 for new customers.
If you got it from Verizon. They may cut u some slack and take phone back and u just pay for partial pro rates fees etc restocking.
I liked the phone myself. ICS is def a huge step forward. Screen amazing. But a phone needs to function as a phone first.
Had huge issue with iPhone 4 last year also. Not antenna gate like media stated. But the iPhone 4 (gsm) had a well known sensor defect that apple "fixed with a software released". We all know that's bogus. Manufacturers never want to admit a hardware defect/poor design. They would just rather deal with individual cases and hope the problem goes away or until the next design is released and people forget about it. My iPhone 4S has no sensor issue at all (I can actually move my head around when on a call and the screen doesn't auto turn on and hang out/call ex girlfriends etc like the iPhone 4.
I suspect Samsung is well aware of this antenna issue in the CDMA model. I am sure the next version of this phone will be fixed. Just like the Samsung Galaxy S Vibrant with tmobole had gps defect and Samsung Galaxy S 4G had no gps defect.
I got it from amazon unfortunately. So yeah I am aware of the 250 extra addon. I will call them tomorrow and talk to them about waiving that.
Dajinn said:
I got it from amazon unfortunately. So yeah I am aware of the 250 extra addon. I will call them tomorrow and talk to them about waiving that.
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Click to collapse
Going to be tough for them to waive it unless you also offer to send the phone back to them.
Not sure how it's going to play out but good luck.
I sold my Gnex yesterday. I would have just used the proceeds from sale (sold it for $380...Verizon Gnex resell values are dropping unforurtanely). Anyways I would have just paid the ETF but I got a grandfathered unlimited LTE data so just using the LTE sim in my new iPad and that works great.
I'll see what the Samsung S3 has to offer.
I know how you feel. I am on my 6th GNex, and since last week it has been dropping calls every time I use it, unless it is a very short call. It may last for a few minutes, or for 30 to 40 minutes, but it will drop the call. The phone was okay when I got it about a month ago, very weak data connections, but worked for voice calls, dropping a few now and then. I am almost to the point of reactivating my OG Droid and just using the GNex is a PDA. I do not want to break my contract because I am grandfathered in on an very sweet Alltel plan. I know I will never buy another Samsung phone.
For what its worth I had a Verizon g next since December and the phone had amazing signal reception and always was on 4g. Never dropped a call and all texts sent perfectly well. The phone got really hot last weekend and wouldn't turn on. After being deemed shot, I got a new gnex. I've been on this phone for 2 days and I've dropped 5 calls and had at least 20 texts fail to send. I look at the signal bars and half the time they're completely empty. If this phone was my first experience I'd be pissed beyond belief. Maybe try and swap it for a new one. I'm sure as hell going to. I know what the phone is capable of and I'm nowhere near that with this one.
Sent from my Galaxy Nexus using xda premium
More than likely, your hardware is FINE. If you have tried all software fixes like me, (ROMs, kernels, radios, stock) than I know what your problem is. You have a bad SIM card. How to test it: go into network settings and change to CDMA only. You should have great signal and no drops. If that's the case, go to VZW for a new SIM. You should be good to go!
can anyone confirm? i have both data and voice drop outs randomly i did as you said and will report my findings, usually every 10 mins or so i will lose signal, hope all it is is a sim card
I would love for this to be true. You may be right, but I've already gotten a new SIM card and the signal drops continued! I think it's unlikely that I got two bad SIM cards. I've checked dmesg logs on my phone with the "Netdrop Capture" app on my phone and the logs show the LTE modem crashing and rebooting all radios...
I said this when it seemed right, but it turns out I DO need a new Nexus. I got a new SIM card. I have figured it out that the 4G radio is fubar, so on Friday, I go into the store to get my new Nexus. I had previously thought I had a perfect screen, but it has SIGNIFICANT black dots and purple grays (I actually like the purple lol). Anyway, waste of a perfectly good screen protector and 5 hours of messing around with software trying to get it to work.
Just ordered it over the phone. Probably the nicest customer service lady I have EVER talked to. Polite, helpful, talked to her supervisor for me. This is how CS SHOULD BE. She upped my shipping so it will be here Friday before 7 PM. She also said I could switch to a Rezound or Razr if this one was dead too. Hopefully it works out!
I hope you get a good one. I too have not had a problem with CS, but I just wish I didn't have to go through all the replacements. My original phone also has a perfect screen, and each replacement I got had the signal drop issue AND had purple greys at low brightness and varying levels of banding/artifacts. This is why I just sent my phone with the perfect screen back to Samsung in the hopes that they can replace the radios in my device and then I will have a great screen and working radios. Good luck to you!
I'm not going through more issues. If my next phone has issues, I'm getting the Rezound. I'm sick of this.
Oh, I didn't mention, since I'm within my 14 days, I get a brand new Nexus, not a crappy pre-owned one.
It can help, but odds are, if you're getting signal drops, it's just a temporary fix and hiding an underlying issue with the hardware. Several people with the Charge had signal drops and would get a replacement SIM. The drops would stop for a little bit (one week up to a month) and then start again.
That's why I'm getting a brand new Nexus
Like I said, I'm not patient enough like some people here who have gone through 5 or 6. I'm jumping ship if this thing isn't functional. I couldn't care less about colors, because I can fix that with kernels. If I have signal drops though, it's Rezound time.
so i got a new sim and while in the verizon store it drops and the guy behind the counter was like oh that sucks, he actually called customer service and got me a replacement sent out 2 day shipping, He said to me if i have any issues with the next one to come to the store so he can do it for me again, great customer service in the store, Usually I am met with hostile angry employees not this time, maybe they said "be extra nice to these ppl that spent hundreds on a phone that doesnt work" lol
Yeah, VZW is really helpful. I just hope my Nexus works out fine. The issue is I don't want to go outside 14 days, so I'll probably get the Rezound to be safe.
So i received my "new" nexus and i tested it for about an hour and noticed NO SIGNAL DROPS i even went on a long drive which usually it would drop every few mins, Ive had nosignalalert running and the log is EMPTY! there is also no weird banding in the screen as others have reported, this is the first replacement i recieved i have heard on these forums of many people getting good radios bad screens bad radios good screen etc, well I am assuming they (VZW) have found the bad batch and are weeding them out. This is offically the best phone ive owned now.
Samsung Galaxy Nexus
hardware version 9
build date Jan 24th 2012
4.0.4 IMM76K Radios and Bootloader
BAMF Paradigm v1.25
I got my first Galaxy Nexus for Verizon yesterday. 4g signal is horrid. it drops constantly.
I think I am going to have to send this one back.
Edit: I flashed the updated radio. Things seem to be OK now.
Edit #2: nope, seems to be dropping still.
Lame.
yeah its best if you send it right back and tell them its the same issue, keep going until you get a good one, my earpiece on mine is messed up but its not enough for me to swap them
Do the drops get worse over time? Is it pretty clear which phones have issues and which do not? Is it black and white, or do most phones occasionally drop signal but certain problem ones are unusable?
I bought a GNex on ebay and it has dropped signal maybe 0-1 times a day. I was constantly tethering yesterday with low latency applications so I would know if it dropped out, and it was working all day except for 1 drop. I need to decide whether to keep or return it within the next week or so. Returning would be a hassle and I got it for a pretty good price, but there's no way I will settle for a defective device off of warranty
Also monitoring using the No Signal App, I'll just leave the phone on my desk all day so there are no interruptions from being in the elevator etc, and check the logs.
PS I am on stock VZ 4.0.2
My build version is v09.
mthe0ry said:
Do the drops get worse over time? Is it pretty clear which phones have issues and which do not? Is it black and white, or do most phones occasionally drop signal but certain problem ones are unusable?
I bought a GNex on ebay and it has dropped signal maybe 0-1 times a day. I was constantly tethering yesterday with low latency applications so I would know if it dropped out, and it was working all day except for 1 drop. I need to decide whether to keep or return it within the next week or so. Returning would be a hassle and I got it for a pretty good price, but there's no way I will settle for a defective device off of warranty
Also monitoring using the No Signal App, I'll just leave the phone on my desk all day so there are no interruptions from being in the elevator etc, and check the logs.
PS I am on stock VZ 4.0.2
My build version is v09.
Click to expand...
Click to collapse
So mine was showing an X over the signal bar meaning no data no voice, it would happen about every 5 mins or so, if you are just white with no data its most likely not the same issue and the new radios (4.0.4) are supposed to fix that, If its complete signal / service loss then its a hardware issue. and a new device is recommended ...its poor quality control on samsung/vzw side
I concur. On my phones that had the issue, I could have 4 bars of 4G and then drop to no signal at all and lose data/voice. If this is what you are seeing then I would get a replacement, although 0-1 times a day is not bad...
1st GNEX - My original one. Something fried internally; wouldn't charge or turn on. Had since Feb. Returned.
2nd GNEX - TERRIBLE signal loss. I was losing signal every 3 - 5 minutes! Couldn't even go through a complete call or send / receive texts without dropping signal. Returned.
3rd GNEX - Again, TERRIBLE signal loss. Now losing signal every 10 - 15 minutes. Still too often considering my original one didn't have an issue. About to be returned.
But, the Tech Support lady I just talked to said that they would not swap this next one out. That if I continue to have a problem they will open a support ticket that obviously it has to be something with the signal in my area. I called BS on that. I told her my brother in law's Nexus doesn't have this issue. My wife's Rezound doesn't have the issue. The display model at the store doesn't have this issue. BS on it being something with the signal in my area or "something related to my phone number only" as she put it. HUH? I've tried different SIM cards as well, but nothing helps. I've tried other ROMS, other Kernels, even other Radios, but nothing helps.
I LOVE the Nexus phone, but if I can't keep a signal then it becomes a small, wifi only tablet. She mentioned something about offering me another phone as a replacement, but the only one I would consider is the Galaxy S3 and even then I'm not sure I want to switch from the Nexus. I just want one that works!
BTW, she said there are no known issues with the Nexus dropping signal. I told her to run a Google search and see for herself. If Verizon is that naive the acknowledge there is an issue (or that slow on catching up with actual facts) then they have some serious issues.
I would return it, If the next one doesn't work then take it back and say I want a new one. They cannot stop you from getting it repaired or replaced. If not take them to small claims court
I had to get mine replaced for the exact same issue, and luckily this one is working well. I also had a Tier 2 tech support agent say that they usually don't have reports on this issue, and I (accidentally) LOL'd at her because the Verizon user forums are FLOODED with the same topics of signal loss.
I'd personally recommend just replacing this one, and if the issue still happens, then just request a NEW, factory sealed, phone.
My original galaxy nexus was replaced two weeks ago and now all the refurbishes replacements that I've gotten from Verizon are all experiencing the same issue. The cellular radio shuts off randomly. I basically spent the day at the Verizon store and they just said they were going to ship me another replacement phone, which would make it my third replacement. Is their anyway I can fix the phone myself?
Thanks for the help.
Did you try a new sim card? Sounds simple but worked for me.
Sent from my Galaxy Nexus using Tapatalk 2
deadsix said:
My original galaxy nexus was replaced two weeks ago and now all the refurbishes replacements that I've gotten from Verizon are all experiencing the same issue. The cellular radio shuts off randomly. I basically spent the day at the Verizon store and they just said they were going to ship me another replacement phone, which would make it my third replacement. Is their anyway I can fix the phone myself?
Thanks for the help.
Click to expand...
Click to collapse
Honestly as ****ty as it sounds you'll have to wade through all the detective ass phones until you get the good one.
Its a hardware issue and nothing can fix it.
bOx Stash - https://www.box.com/shared/d8a46b7252c38069deb1
withbloodskies said:
Honestly as ****ty as it sounds you'll have to wade through all the detective ass phones until you get the good one.
Its a hardware issue and nothing can fix it.
bOx Stash - https://www.box.com/shared/d8a46b7252c38069deb1
Click to expand...
Click to collapse
I went through 4 of them.
Sent from my Galaxy Nexus using xda app-developers app
killerapl said:
I went through 4 of them.
Sent from my Galaxy Nexus using xda app-developers app
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Click to collapse
I was lucky enough to have gotten the perfect phone the first time. I've seen people who had the issue, I've had family members have the issue.
It sucks that is such a widespread issue..
bOx Stash - https://www.box.com/shared/d8a46b7252c38069deb1
same here! i went trough 4 replacements! so far this new one is working all right
deadsix said:
My original galaxy nexus was replaced two weeks ago and now all the refurbishes replacements that I've gotten from Verizon are all experiencing the same issue. The cellular radio shuts off randomly. I basically spent the day at the Verizon store and they just said they were going to ship me another replacement phone, which would make it my third replacement. Is their anyway I can fix the phone myself?
Thanks for the help.
Click to expand...
Click to collapse
So I'm not the only one. My original launch week phone had been working perfectly, but in the past couple of weeks the touchscreen controller has been going south and registering a bunch of nonexistent touches and locking up. I've been through two Vzw refurbs so far and they both do exactly what you describe. The radio will randomly cut out and take a minute or so to recover.
So much for "certified like new." I haven't even unlocked/flashed this one. I'm using it 100% factory stock and it still happens.
There's a bad "lot" from the ones manufactured in January and February of this year. My original Nexus, my girlfriend's, my best friend's and my buddy's are all 11.11 (November, 2011). Asurion first sent me a refurb 12.01 - cycled radios. They replaced it with another refurb 12.01 - also cycled radios. Third replacement was a brand new 12.02 unit - it was actually the worst of the three. When set to LTE/CDMA, it would cycle the radios every 3-5 minutes, without fail (more if you were actively using it). It cycled 24 times during the hour I spent in the Verizon store, but they still claimed it was a network issue. In fact, it couldn't even complete the setup/activation wizard on data. It dropped out before even finishing that the very first time I turned it on after taking it out of the box.
So, my buddy lent me his to use while I got it all worked out (since he dropped data on his plan for the time being) and as it turned out, the same day he lent it to me, I stopped at the other Verizon store that I know the manager at. After a TON of jumping through hoops (on their part, trying to exchange out a unit I received from Asurion for a new one they had in-stock, not mine), and sacrificing my unlimited data and an extension of my contract later (both of which were last resorts and the only way it could be processed in the system, and neither of which really bother me), I left there with a 12.07 unit (July, 2012) and it (not surprisingly) works like a champ. Not a single drop since Thursday night.
All things considered, I'm content.
Thanks guys and gals would trying to get a new phone be better then swapping refurbished phones out everyday? I already have a new sim card. Does Verizon not know this is an issue they are telling me that it was a software problem and not a hardware problem. They claim that the Jelly Bean update will solve the issue.
deadsix said:
Thanks guys and gals would trying to get a new phone be better then swapping refurbished phones out everyday? I already have a new sim card. Does Verizon not know this is an issue they are telling me that it was a software problem and not a hardware problem. They claim that the Jelly Bean update will solve the issue.
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It that's the case they need to release the OTA.
Anyway its hard to say its a software issue since most people seem to go through many phones before they get the right one. Verizon is probably blowing smoke..
bOx Stash - https://www.box.com/shared/d8a46b7252c38069deb1
In all my local forums, people keep saying their G4 has died with mainly motherboard problem, then need to go to LG to fix it, and even LG ran out of motherboard and asked a lot of them to wait for a week or two for new motherboard. All photos or anything cannot be got out and totally lost once motherboard just died. Do you have similar experience?
crunchor said:
In all my local forums, people keep saying their G4 has died with mainly motherboard problem, then need to go to LG to fix it, and even LG ran out of motherboard and asked a lot of them to wait for a week or two for new motherboard. All photos or anything cannot be got out and totally lost once motherboard just died. Do you have similar experience?
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Just got hit by this myself..
How old were this devices?
CyberManiaK said:
How old were this devices?
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There are reports from other carriers like Sprint and T-Mobile of similar incidents. It is effecting some devices manufactured before September 2015.
KennyG123 said:
There are reports from other carriers like Sprint and T-Mobile of similar incidents. It is effecting some devices manufactured before September 2015.
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Dang.. my Verizon g4 is manufactured on 08/2015 :/ let's hope is unaffected. And which are the symptoms of this failure ?
CyberManiaK said:
Dang.. my Verizon g4 is manufactured on 08/2015 :/ let's hope is unaffected. And which are the symptoms of this failure ?
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It just goes into a bootloop never to return.
KennyG123 said:
It just goes into a bootloop never to return.
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Or in my case..bootloops and now it ll just shut down entirely after showing the LG boot logo for a few seconds..it wont do anything at all unless I pull the battery, put it back in..and then it does the same. So..for all intends and purposes this thing is dead.
Mine was a hw v1.0 manufactured in May of 15.
I'm pissed..lost a ton of pics and vids of my newborn
I had to send mine in 3 weeks ago for major overheating issues and unresponsive touchscreen. I received it back on Saturday. Overheating issues still happening, but now I can't make or receive calls. I had to send it back again. LG Customer support is awful.
Got my Verizon G4 on Nov 1.
Manufacturers Date Oct. 2015
Died 3rd week November.
Mailed back to LG and got my phone back 2 weeks later.
Still testing my repaired unit (was hoping for a replacement but no go).
Using stress test app several hours a day.
So far, OK...
EgoDogg said:
I had to send mine in 3 weeks ago for major overheating issues and unresponsive touchscreen. I received it back on Saturday. Overheating issues still happening, but now I can't make or receive calls. I had to send it back again. LG Customer support is awful.
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As I mentioned elsewhere I'm very much done with LG. First they didn't acknowledge issues with the gps chips in many of the G2..(went thru 4 of em) and now this..on top of the touchscreen issue (which got a bit better with recent updates) something that once again seems to be down to poor quality control and is being swept under the rug. Ridiculous really.
Back to Moto, HTC or perhaps go with Samsung for the first time (somehow managed to avoid them since starting with the OG Droid) when I can upgrade again. Sucks because I really love the LG cameras in particular and the removable battery n storage.
dplane said:
As I mentioned elsewhere I'm very much done with LG. First they didn't acknowledge issues with the gps chips in many of the G2..(went thru 4 of em) and now this..on top of the touchscreen issue (which got a bit better with recent updates) something that once again seems to be down to poor quality control and is being swept under the rug. Ridiculous really.
Back to Moto, HTC or perhaps go with Samsung for the first time (somehow managed to avoid them since starting with the OG Droid) when I can upgrade again.
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I was considering getting the Nexus 6P and selling the LG G4, but I don't think I want a phone quite that big again (previous phone was the HTC One Max). That, and if there's one thing I love about it, it's the camera which is hard to give up. The manual controls are great.
But dealing with their Customer Support is enough to take my business elsewhere going forward. My wife, sister, and I all go the LG G4 on release. Theirs ended up fine, but that's almost $2,000 in sales right there. A supervisor doesn't have the power to do overnight shipping. What BS. Over a month without my phone when you consider that I have to send it in back-to-back times. And HOPE that it comes back repaired this time.
With Verizon Wireless, just call Verizon Wireless Level 2 support at 1-866-892-7957. They will send you a Certified Like New Replacement by FedEx Express and then you either return your original phone or the new one should you not like the new one using the pre-paid shipping label. They do not care where you bought the phone as long as it's a model that Verizon Wireless sold so basically you get the 12 months manufacturers warranty. If you have Total Equipment Coverage, then the warranty is as long as you still have TEC and the phone gets sent FedEx Express Standard Overnight. You have 5 days to send a phone back to them but in reality, it's a month.
http://www.verizonwireless.com/support/certified-like-new-replacements/
Almighty1 said:
With Verizon Wireless, just call Verizon Wireless Level 2 support at 1-866-892-7957. They will send you a Certified Like New Replacement by FedEx Express and then you either return your original phone or the new one should you not like the new one using the pre-paid shipping label. They do not care where you bought the phone as long as it's a model that Verizon Wireless sold so basically you get the 12 months manufacturers warranty. If you have Total Equipment Coverage, then the warranty is as long as you still have TEC and the phone gets sent FedEx Express Standard Overnight. You have 5 days to send a phone back to them but in reality, it's a month.
http://www.verizonwireless.com/support/certified-like-new-replacements/
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Even if we have closed the account with Verizon?
CyberManiaK said:
Even if we have closed the account with Verizon?
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No, you have to be a current Verizon Wireless customer.
I have a G4 (VS-986) originally bought in June 2015 (and then replaced twice on the spot by Verizon when it broke on two different occasions, including another bootloop about a year ago).
I went to the LG website, looked up support, reported my purchase date, provided a PDF of my receipt, and picked one of the "Power" problems when asked what the issue was.
The website took my return immediately, gave me a prepaid shipping label, and LG fixed it in a week flat. (They replaced the mainboard; serial number is the same.) So I can confirm they are fixing phones with this problem regardless of warranty.
Here is another good thread about it:
http://forums.androidcentral.com/lg-g4/636120-kinda-official-lg-g4-bootloop-thread-37.html