Develop Bugs

ATT rep said my recent warranty claim was the 1st one made?

Certainly that can't be right.
Nevertheless, I have to say my experience getting my bricked phone (my fault entirely) replaced throught the ATT warranty dept went very well.
They even included overnight shipping, didn't require me to ship mine back 1st and included a return shipping label for my crapped out phone. I made the claim Friday and received my new phone Monday 11 am.
Well done ATT.

Congratulations!
What can you advise me to do with my bricked phone? I bought my phone from eBay and I live in Israel. I think that will not be able to replace my phone for a new one. Only if I'll send it directly to LG. But will there be something to do?

Machzelet said:
Congratulations!
What can you advise me to do with my bricked phone? I bought my phone from eBay and I live in Israel. I think that will not be able to replace my phone for a new one. Only if I'll send it directly to LG. But will there be something to do?
Click to expand...
Click to collapse
Maybe LG but ATT won't do anything for you unless your a customer. And usually warrenty is not outside of the country you got it from.
Sent from my LG-P930 using XDA App

I think this particular ATT Rep was smoking salmon...I have returned 2 already due to warranty stuff and will probably be selling the next replacement I get...the rep at my local store wasn't overly enthused with the phone and said that was the consensus.
On a lighter note they were very helpful with getting this taken care of and doing so very quickly...
scott0 said:
Certainly that can't be right.
Nevertheless, I have to say my experience getting my bricked phone (my fault entirely) replaced throught the ATT warranty dept went very well.
They even included overnight shipping, didn't require me to ship mine back 1st and included a return shipping label for my crapped out phone. I made the claim Friday and received my new phone Monday 11 am.
Well done ATT.
Click to expand...
Click to collapse

Machzelet said:
Congratulations!
What can you advise me to do with my bricked phone? I bought my phone from eBay and I live in Israel. I think that will not be able to replace my phone for a new one. Only if I'll send it directly to LG. But will there be something to do?
Click to expand...
Click to collapse
I don't have AT&T so despite living in the USA, I sent my phone directly to LG. (I use an AT&T MVNO, so I don't get support from AT&T) LG repaired it free of charge and mailed it back. So I guess LG does something right.

fishscale28 said:
I think this particular ATT Rep was smoking salmon...I have returned 2 already due to warranty stuff and will probably be selling the next replacement I get...the rep at my local store wasn't overly enthused with the phone and said that was the consensus.
On a lighter note they were very helpful with getting this taken care of and doing so very quickly...
Click to expand...
Click to collapse
what's been the issue(s) with your phones?
Generally, I tend to find local store rep's opinions to be, well, less than they should be. After using this phone for 2+ months I'm unsure why a local store rep would not communicate the benefits of this device as opposed to their lack of enthusiasm for it.

I don't think the phone is so bad...I think there are lots of great things about it. I love the screen, it has the potential to be so quick and snappy and really could be an all around awesome phone...I just realized the fact that updates were going to be a little slower towards this phone and it seemed like making any slight mod (firmware/rom wise) would work but had a much higher failure rate than I think anyone was looking for-hence my looking to move on...
The specific issues with my phone were a short or something that just hard bricked the phone without warning and without any mods...at all. It just turned off one day and nothing could ever, every be done to get it back on. Strange.... the second phone has never been quite right after installing a rom and the boot loops and not being able to reboot was kind of a turn off. Plus the speaker in the earpiece has been a bit wonky so I decided to do a warranty return and then move on from there.
And you're right...some of the reps seem to be way off from what's realistic...you can tell they definitely play favorites and seem to be very partial and unsupportive. But at least they were helpful!

kernelpan1c said:
I don't have AT&T so despite living in the USA, I sent my phone directly to LG. (I use an AT&T MVNO, so I don't get support from AT&T) LG repaired it free of charge and mailed it back. So I guess LG does something right.
Click to expand...
Click to collapse
Did you get your repaired phone back? How long did it take? Get me some tips what I need to do, where to send?

Machzelet said:
Did you get your repaired phone back? How long did it take? Get me some tips what I need to do, where to send?
Click to expand...
Click to collapse
I called LG Customer Service and told them the device wouldn't power up. (I had done a battery pull and it totally hardware bricked the device.) They had me send it to Stellar Wireless with the Repair Authorization # they gave me. I got it back within 7 business days.

scott0 said:
Certainly that can't be right.
Nevertheless, I have to say my experience getting my bricked phone (my fault entirely) replaced throught the ATT warranty dept went very well.
They even included overnight shipping, didn't require me to ship mine back 1st and included a return shipping label for my crapped out phone. I made the claim Friday and received my new phone Monday 11 am.
Well done ATT.
Click to expand...
Click to collapse
Exchanging in a store during your 30 day buyers remorse period is different than exchanging through warranty. You might have exchanged it several times in store, but to AT&T's warranty department, this is the first time. They keep track of how many warranty claims you make, once you get to a certain point they usually allow you to try something different.
As for AT&T store reps, many of them base their opinions on phones on popularity, return rate, etc. The Nitro/Optimus LTE is an awesome phone, but it isn't very popular saleswise.
Sent from my Galaxy Nexus using Tapatalk

kernelpan1c said:
I called LG Customer Service and told them the device wouldn't power up. (I had done a battery pull and it totally hardware bricked the device.) They had me send it to Stellar Wireless with the Repair Authorization # they gave me. I got it back within 7 business days.
Click to expand...
Click to collapse
One problem - I live in Israel, and in my country this device is officially not for sale. So I do not know how and where to call and send the device. I have no idea what to do.

AT&T reps were trained to lie to customers. I had to turn in my SGS2 twice for exchange, and both times I was told I was the first to exchange the SGS2.

Machzelet said:
One problem - I live in Israel, and in my country this device is officially not for sale. So I do not know how and where to call and send the device. I have no idea what to do.
Click to expand...
Click to collapse
I would go to the LG swebsite and look for a way to contact them about a warranty exchange or repair.
Sent from my LG-P930 using XDA App

Cost of out-of-warranty motherboard replacement in the UK?

Does anyone here know how much it costs in the UK to get the motherboard replaced out-of-warranty (to fix the bootloop issue)?
Also, if the phone is a TWN model H815, is there any chance that a new motherboard fitted in the UK will allow me to unlock the bootloader?

I don't know how much but probably too much
I think its cheaper to buy a used one on ebay

itm said:
Does anyone here know how much it costs in the UK to get the motherboard replaced out-of-warranty (to fix the bootloop issue)?
Also, if the phone is a TWN model H815, is there any chance that a new motherboard fitted in the UK will allow me to unlock the bootloader?
Click to expand...
Click to collapse
You should had searched the internet before buying the g4 make it habit next time when buying any phone dont buy it at the launch wait aleast 6 months forbthe bugs to appear n if its problematic dont buy it without warranty

Er...I bought this 7 months after it was released, at a time when there were no more reports of hardware problems than there had been for other high-end phones. The reason it's not covered by local warranty is that it's not a UK model. Hindsight is a wonderful thing. Smart-ass comments not so much.
Anyway does anyone actually have an answer to the question that I originally asked?

itm said:
Er...I bought this 7 months after it was released, at a time when there were no more reports of hardware problems than there had been for other high-end phones. The reason it's not covered by local warranty is that it's not a UK model. Hindsight is a wonderful thing. Smart-ass comments not so much.
Anyway does anyone actually have an answer to the question that I originally asked?
Click to expand...
Click to collapse
You might have old stock. What's the first 4 digits of the serial number?
I would agree with cosmos23, try and get a phone on eBay with a cracked screen because it'll be much much cheaper when you just put your screen on the eBay device or just put the eBay device motherboard into your phone. This depends on which is in better condition or easier to do.
You'll have to get a H815 EU for easy bootloader unlocking. Try and make sure the serial number is 60x.

itm said:
Does anyone here know how much it costs in the UK to get the motherboard replaced out-of-warranty (to fix the bootloop issue)?
Also, if the phone is a TWN model H815, is there any chance that a new motherboard fitted in the UK will allow me to unlock the bootloader?
Click to expand...
Click to collapse
Try calling LG Resolution Centre 01332527386 tomorrow and tell them that you would need to have motherboard replaced and ask them how much would it cost if it was out of warranty repair. They might divert you to Taiwanese support centre since this is not even EU device.
Alternatively try 01233 619320 which is the actual repair centre (for LG and looks like many other companies) as that is where they send the phones for repair:
SBE Ltd
Beaver Business Park
Ashford, Kent
TN23 7SH
Though in general 2 things to keep in mind: LG haven't been able to get motherboards for over a month now and the service of this company might be one of the worst in the UK so make a decision wisely. Be prepared that it is going to cost time and money (a lot of both). Don't worry about bootloader now as that will be the least of your concerns once you get with any of those people in touch. Good luck and let us know how you get on.

htr5 said:
You might have old stock. What's the first 4 digits of the serial number?
I would agree with cosmos23, try and get a phone on eBay with a cracked screen because it'll be much much cheaper when you just put your screen on the eBay device or just put the eBay device motherboard into your phone. This depends on which is in better condition or easier to do.
You'll have to get a H815 EU for easy bootloader unlocking. Try and make sure the serial number is 60x.
Click to expand...
Click to collapse
The serial number is 505K*, so I was doomed from the start I guess. Many thanks for the suggestion - that makes alot of sense. I'm struggling to decide on what to do next. Buying a used G4 would cost around £180 and that too may start bootlooping within a month of me buying it (I'm not sure whether even the 6* serial motherboards will prove to be reliable in the long run). I thought about buying a G5, but the USB-C adapter would be a pain in the neck as I have a ton of chargers and cables in various locations which would all require adapters. Plus the G5 doesn't have the multi-window feature, which I use alot in the car. Plus the G5 would be another £100-150. Plus the G5 might develop the some sort of bootlooping issues as the G4 over time - it's still quite new to the market. Plus my G4 accessories would be redundant (LG spare battery kit and a battery/charging case).
A removable battery is a must, so my choices are limited. I've looked at the Galaxy Note 4 but the camera is nowhere near as good in low light, and flash photography is terrible on the Note 4. Decisions, decisions.....
gedas5 said:
Try calling LG Resolution Centre 01332527386 tomorrow and tell them that you would need to have motherboard replaced and ask them how much would it cost if it was out of warranty repair. They might divert you to Taiwanese support centre since this is not even EU device.
Alternatively try 01233 619320 which is the actual repair centre (for LG and looks like many other companies) as that is where they send the phones for repair:
SBE Ltd
Beaver Business Park
Ashford, Kent
TN23 7SH
Though in general 2 things to keep in mind: LG haven't been able to get motherboards for over a month now and the service of this company might be one of the worst in the UK so make a decision wisely. Be prepared that it is going to cost time and money (a lot of both). Don't worry about bootloader now as that will be the least of your concerns once you get with any of those people in touch. Good luck and let us know how you get on.
Click to expand...
Click to collapse
Many thanks for that info. I did call the main LG support number (0344***) on Wednesday. They were too busy to deal with my query so promised me a call back in 24-48 hours. I'm still waiting. I'll certainly give those two other numbers a try though. I might also ask SBE how much they would charge to transplant a screen to a "good" host/motherboard.

itm said:
The serial number is 505K*, so I was doomed from the start I guess. Many thanks for the suggestion - that makes alot of sense. I'm struggling to decide on what to do next. Buying a used G4 would cost around £180 and that too may start bootlooping within a month of me buying it (I'm not sure whether even the 6* serial motherboards will prove to be reliable in the long run).
Click to expand...
Click to collapse
I see your point. The cheapest option is to put your working screen on a cracked screen device. These will be bootloop free but may not be bootloader unlockable. I'd get an Axon 7 if buying a phone now. http://m.ebay.co.uk/sch/i.html?_nkw...313.TR0.TRC0.Xlg+g4+cracked&sqp=lg+g4+cracked

htr5 said:
I see your point. The cheapest option is to put your working screen on a cracked screen device. These will be bootloop free but may not be bootloader unlockable. I'd get an Axon 7 if buying a phone now. http://m.ebay.co.uk/sch/i.html?_nkw...313.TR0.TRC0.Xlg+g4+cracked&sqp=lg+g4+cracked
Click to expand...
Click to collapse
Yes I'll keep an eye open for G4s with cracked screens (and serial nos > 600).
I've been reading about the Axon 7 - looks like a great device. If only it had a removable battery :0(

Good luck with SBE. They have my phone now since 29/07 and does't even answer my emails. Mine is bootlooping as well but in warranty. Maybe they will act nicer way for a paid job.
Sent from my EVA-L09 using Tapatalk

thefiqs said:
Good luck with SBE. They have my phone now since 29/07 and does't even answer my emails. Mine is bootlooping as well but in warranty. Maybe they will act nicer way for a paid job.
Sent from my EVA-L09 using Tapatalk
Click to expand...
Click to collapse
Hmmm...I see what you mean. I tried calling them this morning but gave up after 30 mins on hold. Tried the LG number and they said they'd call me back (again). I'm not holding my breath.....

thefiqs said:
Good luck with SBE. They have my phone now since 29/07 and does't even answer my emails. Mine is bootlooping as well but in warranty. Maybe they will act nicer way for a paid job.
Sent from my EVA-L09 using Tapatalk
Click to expand...
Click to collapse
Did you call LG support? My phone is with LG (repair subcontractor). Repair under warranty. They got my phone on Aug. 11th and I was told it shows up in the system as motherboard replaced on 15/8, but I am still to receive it.
Called up LG yesterday, and was told they won't chase it up unless 14 working days pass since they received it.
Did you call LG? What did they tell you?

thefiqs said:
Good luck with SBE. They have my phone now since 29/07 and does't even answer my emails. Mine is bootlooping as well but in warranty. Maybe they will act nicer way for a paid job.
Sent from my EVA-L09 using Tapatalk
Click to expand...
Click to collapse
zonkkk said:
Did you call LG support? My phone is with LG (repair subcontractor). Repair under warranty. They got my phone on Aug. 11th and I was told it shows up in the system as motherboard replaced on 15/8, but I am still to receive it.
Called up LG yesterday, and was told they won't chase it up unless 14 working days pass since they received it.
Did you call LG? What did they tell you?
Click to expand...
Click to collapse
Yes I called LG Support twice - once on Thursday Aug 18th (i.e. a week ago), then again on Monday Aug 22nd. On both occasions I was told that they would call me back within 24-48 hours.

itm said:
Yes I called LG Support twice - once on Thursday Aug 18th (i.e. a week ago), then again on Monday Aug 22nd. On both occasions I was told that they would call me back within 24-48 hours.
Click to expand...
Click to collapse
That means you got to the overflow line. Keep calling back until you ger to support or ask them (the overflow line people) to give you an update. They have access to the system.

zonkkk said:
That means you got to the overflow line. Keep calling back until you ger to support or ask them (the overflow line people) to give you an update. They have access to the system.
Click to expand...
Click to collapse
Yes I think that was how they answered the call. I'll try again tomorrow for the 3rd time.....

zonkkk said:
Did you call LG support? My phone is with LG (repair subcontractor). Repair under warranty. They got my phone on Aug. 11th and I was told it shows up in the system as motherboard replaced on 15/8, but I am still to receive it.
Called up LG yesterday, and was told they won't chase it up unless 14 working days pass since they received it.
Did you call LG? What did they tell you?
Click to expand...
Click to collapse
No I'm not. Got a reply from the contractor, it is BS btw. So as long as I don't even know, I can't even find my rights or what's LG's repair policy, they will just lie and equivocate. Oh and considering what other ppl are telling about call backs etc.
So first I need to find out officially how long does it takes to repair. Or have to be repaired.
Answer from SBE.
Unfortunately we are experiencing technical issues* and this has caused a build up in processing handsets for repair. Please be reassured we are working to resolve this issue.
Sent from my EVA-L09 using Tapatalk
---------- Post added at 01:45 PM ---------- Previous post was at 01:08 PM ----------
Okay so I just phoned up LG. They don't know why does it takes so long and promised a call back on tuesday cuz of bank holiday monday. And about repair policy it shouldn't takes more than 10-14 working days.
Sent from my EVA-L09 using Tapatalk

My phone was delivered back to me from warranty repair exactly on the 14th working day since they received it. Seems OK so far.
I have also received a reply to a Support Request regarding this via the Support Form on their website... they took a month to reply... something along the liens of: Sorry we're so late replying, if you still need help with this please contact us...
Says all about their respect for their customers...

The cost is £110 from the LG repair centre place..... never buying anything with LG on it again or anything made by them both my LGg2 and G4 died doing nothing special not even playing games....

sbe are shocking if you call lg they have there own repair centre too use that
gedas5 said:
Try calling LG Resolution Centre 01332527386 tomorrow and tell them that you would need to have motherboard replaced and ask them how much would it cost if it was out of warranty repair. They might divert you to Taiwanese support centre since this is not even EU device.
Alternatively try 01233 619320 which is the actual repair centre (for LG and looks like many other companies) as that is where they send the phones for repair:
SBE Ltd
Beaver Business Park
Ashford, Kent
TN23 7SH
Though in general 2 things to keep in mind: LG haven't been able to get motherboards for over a month now and the service of this company might be one of the worst in the UK so make a decision wisely. Be prepared that it is going to cost time and money (a lot of both). Don't worry about bootloader now as that will be the least of your concerns once you get with any of those people in touch. Good luck and let us know how you get on.
Click to expand...
Click to collapse

Keep or Replace Refurb LG G4? Original G4 bootlooped last week

Verizon LG G4 purchased right after release in 2015. Bootlooped last Monday 10/10, replacement arrived Saturday through Verizon's service center in Texas. Serial number on replacement starts with 506, which I believe means assembled June 2015. I presume it was refurbished due to motherboard failure associated with bootloop.
I don't have a landline and the lack of a smartphone last week was damaging to my business and personal life. I need to know if the replacement G4 models are reliable or not.
If I get rid of the G4 preferences are either HTC 10 or Google Pixel. Would wait for reviews if the Pixel. Verizon currently offers $300 credit if I trade the G4 in for either of these.

htcnext said:
Verizon LG G4 purchased right after release in 2015. Bootlooped last Monday 10/10, replacement arrived Saturday through Verizon's service center in Texas. Serial number on replacement starts with 506, which I believe means assembled June 2015. I presume it was refurbished due to motherboard failure associated with bootloop.
I don't have a landline and the lack of a smartphone last week was damaging to my business and personal life. I need to know if the replacement G4 models are reliable or not.
If I get rid of the G4 preferences are either HTC 10 or Google Pixel. Would wait for reviews if the Pixel. Verizon currently offers $300 credit if I trade the G4 in for either of these.
Click to expand...
Click to collapse
I would go for a Pixel. G4 is great phone but Pixel is the only phone I would trade me G4 for
Wysłane z mojego LG-H815 przy użyciu Tapatalka

htcnext said:
Verizon LG G4 purchased right after release in 2015. Bootlooped last Monday 10/10, replacement arrived Saturday through Verizon's service center in Texas. Serial number on replacement starts with 506, which I believe means assembled June 2015. I presume it was refurbished due to motherboard failure associated with bootloop.
Click to expand...
Click to collapse
When does your warranty run out ?
I don't have a landline and the lack of a smartphone last week was damaging to my business and personal life. I need to know if the replacement G4 models are reliable or not.
Click to expand...
Click to collapse
Can't say. There are people who've had problems with refurbs just months after. A better option is if they replace the motherboard with new instead of refurb. serial would start with 6 in that case.
Do you have the option to ask for that instead? ie send it back in again and have them put a new board in. More reliable than a refurb.
Anyone on a refurb want to post if their phone has been good for several months ?
If I get rid of the G4 preferences are either HTC 10 or Google Pixel. Would wait for reviews if the Pixel. Verizon currently offers $300 credit if I trade the G4 in for either of these.
Click to expand...
Click to collapse
I'd have a backup phone at all times, just good practice. problems can happen any time, you could lose it or have it stolen.

One Twelve said:
When does your warranty run out ?
Can't say. There are people who've had problems with refurbs just months after. A better option is if they replace the motherboard with new instead of refurb. serial would start with 6 in that case.
Do you have the option to ask for that instead? ie send it back in again and have them put a new board in. More reliable than a refurb.
Anyone on a refurb want to post if their phone has been good for several months ?
I'd have a backup phone at all times, just good practice. problems can happen any time, you could lose it or have it stolen.
Click to expand...
Click to collapse
I do not think Verizon would be willing to replace the unit again unless it fails. Since I purchased the unit at its release in June 2015, technically the warranty had expired when the bootloop happened last week. For US customers I believe the policy is for Verizon to replace devices due to the defect even beyond warranty period. Also, I asked and was told the warranty on the replacement device is 12 months. My latest idea is to play lots of demanding games like Riptide GP and Real Racing 3 to stress test it. Perhaps this will reveal if the hardware is faulty. If the replacement device bootloops I plan to ask Verizon for a different device.
Keeping a spare Android phone around is something I had not considered before. Too bad, wife switched to iPhone recently and we sold her old HTC one M8. I should have kept that one.

I'm in the same situation. Although mine hasn't bootlooped yet. It has randomly rebooted at least twice in the past three days since doing a software update where the phone got very hot. I just want it fixed or replaced before it starts bootlooping.
I'm considering calling Verizon and asking them if they can replace the phone with something else with no charge to me. I'm pretty sure that they can give me a refurbished G4. But there's no guarantee that it won't experience the same problem.
If I go through Lg, it could take up to a week and half and I really can't go that long without a phone. LG told me to go to my carrier and ask for a loaner phone while I send this one in to have the main board replaced.
I'm pretty confident that LG will fix it, but Verizon I'm not so sure about.
I also bought this phone on Swappa brand new. I also don't have any insurance on it. These two reason alone don't give me much hope that Verizon is going to help me. And also because I'm paying payments to them and it's not the original phone that I started the payments on.
Sent from my VS986 using Tapatalk

So an update.
I called Verizon and they ran diagnostics on my phone over the phone. They said my battery temp seemed slightly high. They gave me instructions on how to diagnose it further.
First they said to reboot into safe mode. Basically you hold down the power button, then long press power off. Then you get a pop up to boot into safe mode. This is so you can rule out any third party apps causing the issues. This limits you to use only the apps that came installed on it. I thought to myself, how in the world am I going to be able to use this phone enough to replicate it rebooting. Sure enough when I went to charge the phone, I opened up chrome to browse around all while listening to music and it rebooted by itself. So that rules out any apps causing it. So the next step is to take it into a Verizon location, not a retail store, and they can give me a warranty replacement. The reason they told me to try it in safe mode was if they replaced it and there wasn't anything wrong with the hardware, they would charge me. This way they can replace it for free.
The guy that I talked to was super helpful and understanding. It was the best service I've ever received from them. I was even behind in my payments, and he didn't even pressure me into making a payment.
I also asked if it would be possible to get my phone replaced with something different. He said if they replace my G4 twice, then they would more than likely be able to get me into a different phone. I told him I totally understood and that I wasn't just trying to get a new phone. I shared with him my apprehension in getting another G4 because it's likely to happen again.
So, once I'm able to make a payment to get my bill current, I'll be heading into a Verizon location and hopefully be walking out with a replacement G4.
And I was worried that they wouldn't even work with me because I didn't buy my phone from them or another big retailer.
Just thought I'd share my experience in case anyone is interested in knowing what the options are.
Sent from my VS986 using Tapatalk

I can't speak for the replacement G4s but I will say that I sent mine (Verizon version) in to LG about 6 or 7 months ago and they did the motherboard swap (or however they fix the boot loop) and I've had no issues with it since. Getting it fixed was free as well since LG had fully acknowledged there was a hardware problem.

Mine bootlooped two days ago and I went to a Verizon store and they ordered a warranty replacement that I received the very next day. It's working great so far. The phone looks brand new. They just sent me the phone. No battery, back cover or charger. But it seems like performance is quicker and battery life seems to be better and more consistent.
Sent from my VS986 using Tapatalk

Is LG USA doing out of warranty bootloop repairs on the 5X?

So I have a 14 month old Nexus 5X that just started boot looping. I can get into the backend and wipe the cache, and storage but it didn't fix anything. Anyway I'm in an interesting situation. I live in Canada, but I purchased the 5X online from B&H Photo right when the Pixel was being released and these were selling at a great price. LG sold the International version LGH791 in the Canadian market whereas the US has the LGH790 (The one I have). I called LG Canada looking to get some info about sending it in to be repaired out of warranty since this originally had 12 months. To my surprise they said the warranty for this phone has been extended to 24 months (which got me curious as to why...led me to Googling). Anyway after checking IMEI# they said my model of phone was US specific and had different components so they refused to fix it and told me to call LG USA. Through Google support I was put in touch with a support rep down in the states who after taking my info and realizing I'm not in the US informed me that LG USA could not ship a repaired unit given to them to a non-US address. I even offered to pay both ways...nope. Curiously LG USA never mentioned anything about an extended warranty for the US models like LG Canada had? Has anyone in states who's suffered the dreaded bootloop like mine got it repaired out of warranty, if not what did they charge to fix it? I managed to work with them on letting them send a return repair through an export service.
Thanks for your time!

I have a 19 month old 5x that started having serious issues. I contacted Google, but they wouldn't do anything to help me. I have yet to contact LG, but I would also be curious to hear about this extended warranty, and if it exists.
I bought the phone from Google to use on Project Fi, so I assumed Google would be upholding the warranty, as it was when my brother's 5x bootlooped. If LG picked up the slack after the 1 year original warranty left off, maybe i could get it fixed? I already ordered an Android One X4 for use on Fi, but maybe I could fix it and sell it?

I'm in the US and I recently got my 18 month old device replaced. I just completed the repair service request online and mailed them the phone. I did have to pay the shipping cost to send it to them. They fixed it and sent it back to me after about a week.

slicck said:
I'm in the US and I recently got my 18 month old device replaced. I just completed the repair service request online and mailed them the phone. I did have to pay the shipping cost to send it to them. They fixed it and sent it back to me after about a week.
Click to expand...
Click to collapse
Hmm thats interesting. Did you have to inquire about it first or they just offered. Because they told me I would have to cover shipping as well as a flat rate fee of around $150 I believe.

I'm in the US too. My 5X bootlooped in May and Google replaced mine. They said I'm a valued customer and so they gave me a one time, free of charge courtesy replacement. Originally bought mine in November 2015 via Google Play so my 1 year warranty had long expired. I didn't pay anything. Google just put a hold on my account for the phone until they received my bootlooped device.
Sent from my Nexus 5X using Tapatalk

slicck said:
I'm in the US and I recently got my 18 month old device replaced. I just completed the repair service request online and mailed them the phone. I did have to pay the shipping cost to send it to them. They fixed it and sent it back to me after about a week.
Click to expand...
Click to collapse
Ditto. I'm in the US and have had both of our 5Xs fixed under the extended warranty.

YES YES YES YES YES YES. Please people, stop asking about this and just call up LG. They've fixed 2 Nexus 5x's, 2 G4's and 1 G5 for me, all for $0. All out of warranty. This was all done about 2-3 months ago. (I am in the US.)

I sent mine to LG last Friday free of charge to replace the motherboard. Hopefully that fixes the bootloader issue. Didn't know about LG extending warranty. Glad that did it. I hope it fixes the phone.
Sent from my iPhone using Tapatalk

I fix Nexus 5x Bootloop
Long story short, I have been trying to revive my phone that died in May this year and I have spent the last 2 days trying to flash or adb sideload ota software, but to no avail. I have been getting E: signature verification failed and error 21, over and over. I decided to get an Ota software from someone else other than from Android developers page. I downloaded bullhead-ota-opr6.170623.013-87f85e44.zip from AndroidAuthority. I noticed this zip OTA was bigger file than the official ones. it was over a gig while others were less. I adb sideload bullhead-ota-opr6.170623.013-87f85e44.zip It worked and the phone booted fully. I immediately turned developer options on and usb debugging to unlock the bootloader. I right away received OTA for Oreo. I hope this helps someone, if you have a question go ahead and ask.thanks.
---------- Post added at 12:19 AM ---------- Previous post was at 12:07 AM ----------
Long story short, I have been trying to revive my phone that died in May this year and I have spent the last 2 days trying to flash or adb sideload ota software, but to no avail. I have been getting E: signature verification failed and error 21, over and over. I decided to get an Ota software from someone else other than from Android developers page. I downloaded bullhead-ota-opr6.170623.013-87f85e44.zip from AndroidAuthority. I noticed this zip OTA was bigger file than the official ones. it was over a gig while others were less. I adb sideload bullhead-ota-opr6.170623.013-87f85e44.zip It worked and the phone booted fully. I immediately turned developer options on and usb debugging to unlock the bootloader. I right away received OTA for Oreo. I hope this helps someone, if you have a question go ahead and ask.thanks.:laugh:

Just got LG to replace my motherboard to fix the bootloop of death, takes about a week and I only had to pay shipping to them.

Got mine back on Tuesday. Working perfectly. Haven't had a bootloader issue since. Running oreo. Love this phone again.
Sent from my Nexus 5X using Tapatalk

I have a us version that was sold in canada by google. It started boot looping, then died completely. LG Canada would not touch it since its a "US" phone, even though it was sold by google. (Way to go google.) LG USA would fix it out of warranty, but it had to be shipped to USA address. Fortunately, I live close to the border.

Anyone have this repair done recently? I bought my 5x right when released and well past warranty now. Will they still fix it free of charge? If not, how much?

lg customer service is balls. i had literally 1 week left on my warranty, and was moving across the country in the next few days. they said id have to send it in and id have it back within 3 weeks. they were simply dumb bots who wouldnt help expedite the process. I called google, and they put a 200 dollar hold on a credit card and next day aired me a refurb nexus5x with a return label.
screw lg. never buying another product from them again.

minnemike said:
Anyone have this repair done recently? I bought my 5x right when released and well past warranty now. Will they still fix it free of charge? If not, how much?
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Talk to them on their chat on their website. Doesn't hurt to ask. The world they would say it's no you have to pay to fix.
Sent from my Nexus 5X using Tapatalk

Yep - I did call them and they offered up a full repair free of charge paying for shipping and everything - not a cent out of my pocket. I barely had to say anything past "bootloop". Not happy with the bootloop, but happy with the LG handling of this. Luckily I have a phone to use during the repair.

minnemike said:
Yep - I did call them and they offered up a full repair free of charge paying for shipping and everything - not a cent out of my pocket. I barely had to say anything past "bootloop". Not happy with the bootloop, but happy with the LG handling of this. Luckily I have a phone to use during the repair.
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They were pretty quick with mine about 1 1/2 weeks
Sent from my Nexus 5X using Tapatalk

Our of luck for my Nexus 5x. I called today for the bootloop issue and was told that they only offer free repair for this issue for qualified buyer.
Because I purchased my phone from Ebay 2nd hand, my phone repair cost would be about $72 dollar.
Not worth the money to put into LG. I am not willing to put $72 into a phone that caused headache for me.
---------- Post added at 04:35 PM ---------- Previous post was at 04:34 PM ----------
jxzz said:
Our of luck for my Nexus 5x. I called today for the bootloop issue and was told that they only offer free repair for this issue for qualified buyer.
Because I purchased my phone from Ebay 2nd hand, my phone repair cost would be about $72 dollar.
Not worth the money to put into LG. I am not willing to put $72 into a phone that caused headache for me.
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What is best option to repair the phone myself? fully understand that my phone could be dead permanently by doing self-repair.

How does the LG warranty work if it was purchased via ebay or 3rd party instead of Google or directly from LG ? Mine is fine now, but I bought it from ebay almost 12 months ago

Per LG, the warranty for the boot loop issue on the Nexus 5X has been extended until Oct. 2018.
Go to lgmobilerepair.com and fill out the form (put in the date you remember purchasing it and upload a text file as the proof of purchase to satisfy the form).

All Note 4 users with problems (screen freeze, random reboot, eMMC read failure).

There is a class action lawsuit in NJ pending regarding Samung Note 4 (.http://www.classlawdc.com/2017/04/25...failed-defect/) Apparently there is faulty eMMC chip on the motherboard that started going bad about couple of years. Many people have found an app Wake Lock as a work-around to keep the phone working little longer. I have found a thread of people contacting Samsung repair center and negotiating a motherboard replacement for about $70 (in my oppinion an only permenent solution) so I tried it. Make a long story short, when I explained the problem to the agent, who immediatly understood the problem. I made sure the cost of the motherboard replacement was going to be about $70 and change and also he emailed me 2nd day air UPS lable. In about 8 days of turnaround my phone returned with brand new motherboard, a new screen with digitizer and a new charging port installed. They even sent a new AC fast charger and a battery installed in a phone box. If the class action lawsuit wins in the court, I would get reimbursed for the repair but mean while I have a practically brand new phone that will last a long time. $70 well spent.

MtGoat said:
There is a class action lawsuit in NJ pending regarding Samung Note 4 (.http://www.classlawdc.com/2017/04/25...failed-defect/) Apparently there is faulty eMMC chip on the motherboard that started going bad about couple of years. Many people have found an app Wake Lock as a work-around to keep the phone working little longer. I have found a thread of people contacting Samsung repair center and negotiating a motherboard replacement for about $70 (in my oppinion an only permenent solution) so I tried it. Make a long story short, when I explained the problem to the agent, who immediatly understood the problem. I made sure the cost of the motherboard replacement was going to be about $70 and change and also he emailed me 2nd day air UPS lable. In about 8 days of turnaround my phone returned with brand new motherboard, a new screen with digitizer and a new charging port installed. They even sent a new AC fast charger and a battery installed in a phone box. If the class action lawsuit wins in the court, I would get reimbursed for the repair but mean while I have a practically brand new phone that will last a long time. $70 well spent.
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I had the same experience. I sent mine in last April. It cost about $70 and now I have a brand new phone that's still working great.
I'm still perplexed by all the people that are still trying to get a hardware problem fixed via software (e.g., factory resets, rooting, wakelock, etc.). For US customers the phone can be repaired for very little money compared to the cost of buying a brand new flagship phone. The Samsung Galaxy Note 4 still meets all my needs. Now I just wish they would release a firmware fix for the Meltdown and Spectre vulnerabilities.

"Many people have found an app Wake Lock as a work-around to keep the phone working little longer." Ok - I finally got my Verizon Note 4 working reliably again using WakeLock - are you implying that is only a temporary solution? I know that I'll have to pull the battery every restart but I can live with that.

Would you be able to post who you contacted? Samsung support is giving me a run-around.

Can I get a little more info about this? I bought my Note 4 supposedly new, but probably refurbished about 18 months ago. I pretty much immediately unlocked the bootloader and tried a couple of different ROMS. I had some trouble unlocking the bootloader, and a couple of times got stuck in bootloops, and by the time I finally got everything settled down I found my phone was not stable at all. Since then the phone probably freezes a few times a week, depending on how actively I've been using it. Most of those times require pulling the battery. At the same time my radios are very unreliable. Many times the radio fluctuates so much that calls will go straight to voice mail even when I'm in an area where I should have a very good signal. And data is completely hit or miss. I'll go from no data at all to 1x to 3G (never 4G) again sitting in one place. Essentially I can never count on having either a data or voice signal.
I've just put up with this because 1) I'm almost always in a place with WiFi, and 2) I don't really like using my phone all that much anyway. But lately it seems to have gotten so bad that I'm not sure what point there is in even having a smartphone.
I'd be happy to pay $70 if I could expect that it would solve both my rebooting issue and my signal issues, but wouldn't want to do it if it fixed one but not the other. And also, does anyone know if they would do this for a phone where the bootloader had been unlocked?

EmayPA said:
Would you be able to post who you contacted? Samsung support is giving me a run-around.
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Some info about the number you contacted would be helpful. Thinking about just sending mines in for repair too.

tekweezle said:
Some info about the number you contacted would be helpful. Thinking about just sending mines in for repair too.
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I just replied, but don't see it....
Went through the website ("contact us"). They replied with an email telling me to do everything I had already told them I had done in my first contact with them. Replying to their email - their server refused my mail.
Never again. I have a Note 3, Note 4, Samsung Nook, and a Samsung tablet. I'm NEVER buying another Samsung device. Obviously, they won't care if I do or not, as evidenced by their abysmal CS.

Funny thing is that the phone still works aside from the occasional emmc read fail message which doesn't stop it from working, having to pull the battery or stick in the freezer if it doesn't restart. Annoying as hell...

i just sent mine in
I declined the repairs even with the $70 offer because I feel that it will just fail again. I asked for a different device and they refused. My note 4 has already been repaired once by a previous owner.