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I have spent about a week now contemplating whether I should return my GNex or not. Both my original model and replacement model have identical system information, including the older .09 Baseband and ICS 4.0.2.
Verizon ended up not giving me a new replacement for my less than 14 day GNex, in fact, the rep at the Verizon store told me would send me a new replacement and ended up sending me a new-used replacement... I'm still pretty pissed.
After finding out that I had been duped, I called up Verizon and, after 3 hours, finally made it to their 3rd tier tech support. I explained all of my issues, including the older HW model and baseband, the screen colors and distortion, even the different country codes varying by model. The response I received from her was no less than surprised, she said there were absolutely NO serious complaints filed about defects with this phone through Verizon. She then told me that she would contact Samsung directly to find out about these issues and contact me back today promptly at 3pm. It is now 7:30pm and I still have not heard back.
Now, I don't know why Verizon won't just replace my defective device without having me go through so much hassle with absolutely no clarity on the situation so far. I received my used replacement model in the mail today, identical hardware/software versions to my original GNex. The only difference is the label behind the battery, though giving identical information, my original had a Samsung logo in the top corner. Whether they replaced it during refurbishing, I do not know.
I have attached my Google+ album of some photos I took of the two phones. The left phone is detective, right is refurb. Both phones have exactly the same brightness, per photo.
https://plus.google.com/u/0/photos/112484075632291866004/albums/5703575371745851681
The rep at Verizon gave me such a hard time about the screen, he honestly told me that he didn't see a difference between mine and the display model. What a goober.
it is definitely NOT OK that Verizon tech refuses to replace your defective device.
This is what I did (replaced a total of 3 nexus due to screen banding/horizontal/vertical lines)
- Go to Verizon Store and let them know about the screen defect issue. Without a doubt they know about this issue. Press them on it.
- They should be able to replace it for you on the spot. However, its most likely he's going to the back room and getting a used gnexus out. Just open it up and make sure that one does not have a defective screen neither.
- Keep at the process. If they're not letting you replace the phone, ask him/her for their supervisor.
In essence. Be a **** about it. Verizon has good customer service, so if you raise hell, you'll get what you want.
I guess I can try again, maybe I will take in both phones to compare side by side.
Let me know what you think about those images I attached as well.
I am on my 4th Nexus, and still not happy, while the colors are great, I have this nice line right down the middle of screen that shows up on grey screens.
My previous ones looked somewhat like yours on the left.
I am past my 14th day, but thinking of calling up for an exchange myself, but know I will probably get something worst back.
Quality control is just horrible, and every verizon rep said same thing, no defects known with this phone, and just having bad luck.
I have no answer, it sucks.
I don't know where these refurbished GNex are coming from either. Do they fix phones that quickly or do you think these are most likely repackaged phones? Also, the woman at tech. Support said I had the option of keeping my original device by sending it directly to Samsung for repair and keep this replacement as a temporary. Wonder if Samsung would end up replacing my phone with a new device?
brycetrem said:
I don't know where these refurbished GNex are coming from either. Do they fix phones that quickly or do you think these are most likely repackaged phones? Also, the woman at tech. Support said I had the option of keeping my original device by sending it directly to Samsung for repair and keep this replacement as a temporary. Wonder if Samsung would end up replacing my phone with a new device?
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Click to collapse
I would take up that offer, send it to samsung and let them fix it.
I actually thinking about doing that myself, for the line in middle but they told me would take 2-3 weeks to repair.
I really don't want to be without a phone for so long.
Also all 4 of my models were brand new and did not make a difference.
My phones actual ability to maintain a signal and make data connections is just ****ing abysmal. Sigh, actually what had happened recently was I was using Codename 1.4 /w a hybrid radio and my connection was decent. At home I never get any bars of 3G but my data connection at least worked. I was in class yesterday and then my phone ran out of battery, I rebooted it to check the calendar but I didn't have time before it insta-died on boot, and then my phone softbricked. I had to re-flash(forgot to do a CWM backup)a ROM and now my connection is just back to being as ****ty as it was before I had decent luck. My phone just has these bouts where it can't send SMS at all even and my phone can't hold onto 3G(in a very good metropolitan area, mind you). I start using the data connection and then my data drops on 3G or LTE. It's just ridiculous. No hybrid radio i've tried has helped.
My question is this: what kind of recourse do I have for getting out of my contract /w Verizon as a new customer if I ***** and moan about how this phone barely functions on their network in my area? I haven't even paid my first bill, but I know that I am past the 14 day return/cancellation period. Has anyone ever been in my situation? In the worst case I'll just have to sell the phone and early terminate I suppose.
Thanks.
you could probably flash stock android ICS on that phone, then sell it, and use the money you receive from selling the phone to pay for your Early Termination Fee
Like the guy above me said, try to reflash a stock ROM. Sometimes this half-boot-ups can **** things badly up.
Gesendet von meinem Galaxy Nexus mit Tapatalk
Stop using custom ROMS and kernels. Go back to stock and see how things work.
Are other people who use your carrier having similar issues n your area? If you live in a cellular "dead zone", I don't think there's much you can do about it.
Actually, my best friend who got me to buy the nexus(I don't mean he persuaded me or anything, he let me play /w his and I was hooked)said that after I unlocked the bootloader, installed cwm, and installed the AOSP 4.0.4 leak that his signal/reception was worse. I don't use a custom kernel, well I mean I don't flash kernels that is. I tend to leave whatever kernel comes /w a rom. If I go back to stock should I relock the bootloader too?
There is definitely something wrong with the Verizon Galaxy nexus antenna. I along with many other have had horrible antenna problems. I had phone since day 1 and finally gave up on it yesterday and sold it.
Samsung like other manufacturers have duds. Those of us who had the original galaxy S phones now Samsung had a hardware GPS defect. No matter how many times you switch it out it's not going to solve your problem.
1. Where did you get your phone? Verizon corp? Amazon? Wirefly? Be careful if you terminate within 6 months at wirefily/amazon cause u might get charged $250 extra in addition to the $350 Verizon etf. That's why amazon sold you the phone for $99 for new customers.
If you got it from Verizon. They may cut u some slack and take phone back and u just pay for partial pro rates fees etc restocking.
I liked the phone myself. ICS is def a huge step forward. Screen amazing. But a phone needs to function as a phone first.
Had huge issue with iPhone 4 last year also. Not antenna gate like media stated. But the iPhone 4 (gsm) had a well known sensor defect that apple "fixed with a software released". We all know that's bogus. Manufacturers never want to admit a hardware defect/poor design. They would just rather deal with individual cases and hope the problem goes away or until the next design is released and people forget about it. My iPhone 4S has no sensor issue at all (I can actually move my head around when on a call and the screen doesn't auto turn on and hang out/call ex girlfriends etc like the iPhone 4.
I suspect Samsung is well aware of this antenna issue in the CDMA model. I am sure the next version of this phone will be fixed. Just like the Samsung Galaxy S Vibrant with tmobole had gps defect and Samsung Galaxy S 4G had no gps defect.
I got it from amazon unfortunately. So yeah I am aware of the 250 extra addon. I will call them tomorrow and talk to them about waiving that.
Dajinn said:
I got it from amazon unfortunately. So yeah I am aware of the 250 extra addon. I will call them tomorrow and talk to them about waiving that.
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Going to be tough for them to waive it unless you also offer to send the phone back to them.
Not sure how it's going to play out but good luck.
I sold my Gnex yesterday. I would have just used the proceeds from sale (sold it for $380...Verizon Gnex resell values are dropping unforurtanely). Anyways I would have just paid the ETF but I got a grandfathered unlimited LTE data so just using the LTE sim in my new iPad and that works great.
I'll see what the Samsung S3 has to offer.
I know how you feel. I am on my 6th GNex, and since last week it has been dropping calls every time I use it, unless it is a very short call. It may last for a few minutes, or for 30 to 40 minutes, but it will drop the call. The phone was okay when I got it about a month ago, very weak data connections, but worked for voice calls, dropping a few now and then. I am almost to the point of reactivating my OG Droid and just using the GNex is a PDA. I do not want to break my contract because I am grandfathered in on an very sweet Alltel plan. I know I will never buy another Samsung phone.
For what its worth I had a Verizon g next since December and the phone had amazing signal reception and always was on 4g. Never dropped a call and all texts sent perfectly well. The phone got really hot last weekend and wouldn't turn on. After being deemed shot, I got a new gnex. I've been on this phone for 2 days and I've dropped 5 calls and had at least 20 texts fail to send. I look at the signal bars and half the time they're completely empty. If this phone was my first experience I'd be pissed beyond belief. Maybe try and swap it for a new one. I'm sure as hell going to. I know what the phone is capable of and I'm nowhere near that with this one.
Sent from my Galaxy Nexus using xda premium
I'm on my 3rd Galaxy Nexus. Thankfully Verizon has been good about replacing them, albeit with recertified devices. Here's my device history:
Headphone jack stopped working. No signal issues.
3G/4G connectivity drops out frequently when sitting in one place with strong signal. Battery drains insanely fast.
Same as #2
I've been rooting/unlocking all of them and running AOKP with the 4.0.4 radios. Both of the recertified devices they've sent me have been 4.0.2 that I upgraded. Are there different hardware versions of the GNex on Verizon? I don't get why the first one I had didn't have any signal issues and now both of these replacements do.
Any ideas?
There are 2 hardware versions 9, which was basically the first batch from Korea, and 10, which is everything shipped since then. You can tell what version you have based on your baseband in the about menu in settings.
I515.09 is version 9.
I515.10 is version 10.
There doesn't appear to be major performance differences between the two. However, different radios affect different versions distinctly. The radios from the leaked 4.0.4 IMM30B build seem to improve v9 and either decrease or have no effect on v10, for example.
As a Day 1 owner, I have v9. I have had no radio issues. Others have v10 and no issues. If you've had 3 devices, you probably have a v10, but might have received a v9 before. Probably the one you bought.
Interesting. Both of the new ones (with connectivity issues) are v10. I guess I didn't realize radio images could cause such drastic connectivity problems. I mean, the phone is sitting in place going from 5 bars to no signal...
Interestingly, I am seeing the same behavior. My signal drops at random times in locations I know are known good locations, e.g., my office in downtown Baltimore.
In my case, the signal drops are on a replacement device, as I cracked the screen on my original GNex. This is after replacing my SIM as well.
This replacement device is a v10 as well.
Sent from my Galaxy Nexus using XDA
I've tried every radio image available and I'm still getting this issue. Looks like I'm not the only one:
https://code.google.com/p/android/issues/detail?id=24345
Guess I just have to keep getting replacements from Verizon unless anyone has any ideas for how to fix this with some sort of software/firmware change.
I too am on my third one, going to have to get a 4th.
1) Inability to keep signal. I checked with verizon and they said that it was a defective sim card reader.
2) Charger port died, about 45 days from when it was purchased.
3) Same as 1, unconfirmed if it's the sim card reader.
The problem here is the garbage that Verizon sends out as CLNR devices. I went through I think six, YES SIX CLNR Touch Pro2's about 4 years ago before they agreed to send me an OG Droid, then I went through three of those. Then two Thunderbolts. Problems were mainly cosmetic, but also radio problems.
Now I'm waiting on Nexus #3, the first one had a cracked bezel in the upper left, the second had two notches in the bottom of the bezel. Hopefully the third time will be the charm. I take great care of my phones and keep them in like-new condition, so I expect my replacements to be also.
The woman I talked to today told me it was "only the 3rd time in 7 years" that she had heard of someone receiving a bad CLNR phone. I almost laughed into the phone and sarcastically told her "I guess I'm just lucky?". Unbelievable.
theredspecial said:
The problem here is the garbage that Verizon sends out as CLNR devices. I went through I think six, YES SIX CLNR Touch Pro2's about 4 years ago before they agreed to send me an OG Droid, then I went through three of those. Then two Thunderbolts. Problems were mainly cosmetic, but also radio problems.
Now I'm waiting on Nexus #3, the first one had a cracked bezel in the upper left, the second had two notches in the bottom of the bezel. Hopefully the third time will be the charm. I take great care of my phones and keep them in like-new condition, so I expect my replacements to be also.
The woman I talked to today told me it was "only the 3rd time in 7 years" that she had heard of someone receiving a bad CLNR phone. I almost laughed into the phone and sarcastically told her "I guess I'm just lucky?". Unbelievable.
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Click to collapse
I've had one "certified" bionic and I honestly couldn't tell it from a new one. Six months later I'm having the data drop issues and they're sending me a nexus. Hoping we both have some luck with this.
Are you getting the extended battery? They told me they were out of the regular batteries so I'm getting the extended.
truedis said:
I'm on my 3rd Galaxy Nexus. Thankfully Verizon has been good about replacing them, albeit with recertified devices. Here's my device history:
Headphone jack stopped working. No signal issues.
3G/4G connectivity drops out frequently when sitting in one place with strong signal. Battery drains insanely fast.
Same as #2
I've been rooting/unlocking all of them and running AOKP with the 4.0.4 radios. Both of the recertified devices they've sent me have been 4.0.2 that I upgraded. Are there different hardware versions of the GNex on Verizon? I don't get why the first one I had didn't have any signal issues and now both of these replacements do.
Any ideas?
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Click to collapse
So I had or I guess still have a model 09. It is rock solid with data and connectivity. No dropped calls whatsoever. But it does suffer from a blown speaker. So I received a replacement model 10. Wouldn't connect to network. No 4g no service. Sent it back and kept 09 model. Received my new replacement today. Also model 10. It would drop service and data every 5 minutes. Returning it and should get another replacement. I would rather use my 09 model with a broken speaker than the 10 model. Verizon did acknowledge the problem between models and stated they were working on a software update. Couldn't tell me a release date. To my knowledge that is prob the only fix, waiting for verizon. Or you can keep getting replacements until you get an 09 model.
Sent from my A100 using xda app-developers app
Surlock said:
I've had one "certified" bionic and I honestly couldn't tell it from a new one. Six months later I'm having the data drop issues and they're sending me a nexus. Hoping we both have some luck with this.
Are you getting the extended battery? They told me they were out of the regular batteries so I'm getting the extended.
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Click to collapse
Well I came from a Thunderbolt that I had a history of problems with and the tech agreed to send me a Nexus. He said they were out of standard, so I would have to purchase my own battery. I agreed considering I was getting a HUGE upgrade. I went and bought an extended for $25 in store.
When I called back to get a second Nexus after my first was cracked, the tech told me that I shouldn't have had to pay and he would order me a standard battery and door for free.
When the second phone arrived and was damaged, I asked the woman I spoke to about the battery again. She said she had no idea when it would be back in stock, so she ordered me a battery dock/charger, which comes with a standard battery. So that's about a $30 value. If you want to be persistent, you could keep calling and ask for a standard battery. I'm sure they would send you one for free once they are in stock.
Nexus #3 seem to have no physical problems and the screen looks good. Hopefully there are no internal problems. Good luck with your replacement.
theredspecial said:
Well I came from a Thunderbolt that I had a history of problems with and the tech agreed to send me a Nexus. He said they were out of standard, so I would have to purchase my own battery. I agreed considering I was getting a HUGE upgrade. I went and bought an extended for $25 in store.
When I called back to get a second Nexus after my first was cracked, the tech told me that I shouldn't have had to pay and he would order me a standard battery and door for free.
When the second phone arrived and was damaged, I asked the woman I spoke to about the battery again. She said she had no idea when it would be back in stock, so she ordered me a battery dock/charger, which comes with a standard battery. So that's about a $30 value. If you want to be persistent, you could keep calling and ask for a standard battery. I'm sure they would send you one for free once they are in stock.
Nexus #3 seem to have no physical problems and the screen looks good. Hopefully there are no internal problems. Good luck with your replacement.
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Why would I want a standard battery instead of the extended battery?
Surlock said:
Why would I want a standard battery instead of the extended battery?
Click to expand...
Click to collapse
Having two batteries are better than one
theredspecial said:
Having two batteries are better than one
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I'm surprised they wouldn't want the extended battery back.
I have I515.09, but still have the intermittent signal issue, although not quite every 5 minutes (maybe 30). I've had the problem since the original 4.0.2 and factory baseband, 4.0.4 and its baseband, and 4.1.1 with 4.0.4's (Verizon doesn't have 4.1.1 baseband update yet).
About to get my 4th device...
1. Charging bug. When phone wasn't plugged in the phone constantly thought it was being charged on and off
2. Crappy purple tinted screen
3. Dropping signal...
The Certified devices blow, the first phone I had was a 09 I would bet. Korean made. The two replacements have been 10 and chinese made... I'm demanding a Korean made 09 phone.
unrefine said:
About to get my 4th device...
1. Charging bug. When phone wasn't plugged in the phone constantly thought it was being charged on and off
2. Crappy purple tinted screen
3. Dropping signal...
The Certified devices blow, the first phone I had was a 09 I would bet. Korean made. The two replacements have been 10 and chinese made... I'm demanding a Korean made 09 phone.
Click to expand...
Click to collapse
I have a Korean made 10.
agreed
adrynalyne said:
I have a Korean made 10.
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Click to collapse
just got my 2nd replacement after reading this forum. was so excited it was a Korean 09! Things working fine. You guys were awesome that you knew what model this problem affects and Verizon has no idea or doesn't care enough.
More than likely, your hardware is FINE. If you have tried all software fixes like me, (ROMs, kernels, radios, stock) than I know what your problem is. You have a bad SIM card. How to test it: go into network settings and change to CDMA only. You should have great signal and no drops. If that's the case, go to VZW for a new SIM. You should be good to go!
can anyone confirm? i have both data and voice drop outs randomly i did as you said and will report my findings, usually every 10 mins or so i will lose signal, hope all it is is a sim card
I would love for this to be true. You may be right, but I've already gotten a new SIM card and the signal drops continued! I think it's unlikely that I got two bad SIM cards. I've checked dmesg logs on my phone with the "Netdrop Capture" app on my phone and the logs show the LTE modem crashing and rebooting all radios...
I said this when it seemed right, but it turns out I DO need a new Nexus. I got a new SIM card. I have figured it out that the 4G radio is fubar, so on Friday, I go into the store to get my new Nexus. I had previously thought I had a perfect screen, but it has SIGNIFICANT black dots and purple grays (I actually like the purple lol). Anyway, waste of a perfectly good screen protector and 5 hours of messing around with software trying to get it to work.
Just ordered it over the phone. Probably the nicest customer service lady I have EVER talked to. Polite, helpful, talked to her supervisor for me. This is how CS SHOULD BE. She upped my shipping so it will be here Friday before 7 PM. She also said I could switch to a Rezound or Razr if this one was dead too. Hopefully it works out!
I hope you get a good one. I too have not had a problem with CS, but I just wish I didn't have to go through all the replacements. My original phone also has a perfect screen, and each replacement I got had the signal drop issue AND had purple greys at low brightness and varying levels of banding/artifacts. This is why I just sent my phone with the perfect screen back to Samsung in the hopes that they can replace the radios in my device and then I will have a great screen and working radios. Good luck to you!
I'm not going through more issues. If my next phone has issues, I'm getting the Rezound. I'm sick of this.
Oh, I didn't mention, since I'm within my 14 days, I get a brand new Nexus, not a crappy pre-owned one.
It can help, but odds are, if you're getting signal drops, it's just a temporary fix and hiding an underlying issue with the hardware. Several people with the Charge had signal drops and would get a replacement SIM. The drops would stop for a little bit (one week up to a month) and then start again.
That's why I'm getting a brand new Nexus
Like I said, I'm not patient enough like some people here who have gone through 5 or 6. I'm jumping ship if this thing isn't functional. I couldn't care less about colors, because I can fix that with kernels. If I have signal drops though, it's Rezound time.
so i got a new sim and while in the verizon store it drops and the guy behind the counter was like oh that sucks, he actually called customer service and got me a replacement sent out 2 day shipping, He said to me if i have any issues with the next one to come to the store so he can do it for me again, great customer service in the store, Usually I am met with hostile angry employees not this time, maybe they said "be extra nice to these ppl that spent hundreds on a phone that doesnt work" lol
Yeah, VZW is really helpful. I just hope my Nexus works out fine. The issue is I don't want to go outside 14 days, so I'll probably get the Rezound to be safe.
So i received my "new" nexus and i tested it for about an hour and noticed NO SIGNAL DROPS i even went on a long drive which usually it would drop every few mins, Ive had nosignalalert running and the log is EMPTY! there is also no weird banding in the screen as others have reported, this is the first replacement i recieved i have heard on these forums of many people getting good radios bad screens bad radios good screen etc, well I am assuming they (VZW) have found the bad batch and are weeding them out. This is offically the best phone ive owned now.
Samsung Galaxy Nexus
hardware version 9
build date Jan 24th 2012
4.0.4 IMM76K Radios and Bootloader
BAMF Paradigm v1.25
I got my first Galaxy Nexus for Verizon yesterday. 4g signal is horrid. it drops constantly.
I think I am going to have to send this one back.
Edit: I flashed the updated radio. Things seem to be OK now.
Edit #2: nope, seems to be dropping still.
Lame.
yeah its best if you send it right back and tell them its the same issue, keep going until you get a good one, my earpiece on mine is messed up but its not enough for me to swap them
Do the drops get worse over time? Is it pretty clear which phones have issues and which do not? Is it black and white, or do most phones occasionally drop signal but certain problem ones are unusable?
I bought a GNex on ebay and it has dropped signal maybe 0-1 times a day. I was constantly tethering yesterday with low latency applications so I would know if it dropped out, and it was working all day except for 1 drop. I need to decide whether to keep or return it within the next week or so. Returning would be a hassle and I got it for a pretty good price, but there's no way I will settle for a defective device off of warranty
Also monitoring using the No Signal App, I'll just leave the phone on my desk all day so there are no interruptions from being in the elevator etc, and check the logs.
PS I am on stock VZ 4.0.2
My build version is v09.
mthe0ry said:
Do the drops get worse over time? Is it pretty clear which phones have issues and which do not? Is it black and white, or do most phones occasionally drop signal but certain problem ones are unusable?
I bought a GNex on ebay and it has dropped signal maybe 0-1 times a day. I was constantly tethering yesterday with low latency applications so I would know if it dropped out, and it was working all day except for 1 drop. I need to decide whether to keep or return it within the next week or so. Returning would be a hassle and I got it for a pretty good price, but there's no way I will settle for a defective device off of warranty
Also monitoring using the No Signal App, I'll just leave the phone on my desk all day so there are no interruptions from being in the elevator etc, and check the logs.
PS I am on stock VZ 4.0.2
My build version is v09.
Click to expand...
Click to collapse
So mine was showing an X over the signal bar meaning no data no voice, it would happen about every 5 mins or so, if you are just white with no data its most likely not the same issue and the new radios (4.0.4) are supposed to fix that, If its complete signal / service loss then its a hardware issue. and a new device is recommended ...its poor quality control on samsung/vzw side
I concur. On my phones that had the issue, I could have 4 bars of 4G and then drop to no signal at all and lose data/voice. If this is what you are seeing then I would get a replacement, although 0-1 times a day is not bad...
Other callers say that I'm Fading out, I'm breaking up and then eventually that they can't hear me at all,
All the while I can hear them fine.
And my Signal strength bars are usually at 4.
Once in awhile the calls Drop.
Sometimes if I move a few inches or a foot, one way or the other, the other party says they can hear me.
But sometimes they still can't hear me.
This usually happens after I'm on the call for 2-4 minutes, But sometimes after only a few seconds.
This is happening on a majority of my calls,
There are certain areas, approx. 3, where I have no issues. And I know if I make a call from those exact areas I'm fine.
I've been on the phone with Sprint multiple times regarding this issue over the past 2 months, and there are trouble tickets out on this.
The issues began 2 months ago when I first activated my S3.
I came from a SE4GT without issue for 9 months.
I'm on my 3rd S3, and continue to have the issues.
The issues are occurring Every day, multiple times a day. The 1st replacement was within the 14 day return period.
The 2nd replacement was due to the Screen Rotation feature failing to operate. The device was checked out by the Sprint tech in store, and my S3 was replaced under TEP.
Because I have been experiencing the same Fading and Breaking up call issues on all 3 S3's, I thought the issues were with the Sprint Network build and LTE device communication. I thought either that or that the S3 has a hardware or software issue on their devices, but because others seem to not have issues, I thought it may be a Network, Upgrading the Tower issues.
But then I just found this thread:
http://www.samsunggalaxys3forum.com/forum/samsung-galaxy-s3-audio/898-poor-call-quality-3.html
I troubleshoot landlines and phone systems for a living, including LED lighting, AV and cctv systems, but this issue has me baffled, and Sprint is unclear what the issue is, and are still working on it.
Sprint has said -
- the upgrade to the Towers, is causing my issues
- the upgrades to the Towers can't be causing the issues because LTE isn't switched on yet in your area
- your S3 sounds like it has an internal antenna problem
- Do you live near water, because living near a body of water, the ocean for instance, can cause issues, although we're still not clear why the body of water causes issues (and this reasoning was given to me by Account Services)
- they're working on Towers in your area. 112 Towers have been upgraded, and they have 72 Towers left.
Etc., etc.
You see why I am also confused because I can't get a straight answer. Sprint is working on the issues and is in communication with me,
After extensive googling, I'm still unsure it it's a:
- Sprint Network issue
- S3 hardware, or software failure on some of the devices. If true, I've had 3 of them already
- combination of the S3 and the Sprint Network communicating with each other due to Tower upgrades, regarding Network Vision LTE.
I disabled the Noise Cancelling feature on my 2 other S3's, But the issues continued.
I just disabled the feature on my current S3, and will see if that helps this time.
I was discussing this issue in someone else's thread whose title was about not being satisfied with Sprint, but didn't want to clutter up that thread with an issue as specific as this is.
Any ideas as to what the cause of the above issues are welcomed.
same trouble
I had the same trouble and i came to the conclusion that it was the mute when phone is flipped over setting in the motions menu. may seem like a simple idea but its worth a shot. Hope you get your problem solved.
Biker1 said:
Other callers say that I'm Fading out, I'm breaking up and then eventually that they can't hear me at all,
All the while I can hear them fine.
And my Signal strength bars are usually at 4.
Once in awhile the calls Drop.
Sometimes if I move a few inches or a foot, one way or the other, the other party says they can hear me.
But sometimes they still can't hear me.
This usually happens after I'm on the call for 2-4 minutes, But sometimes after only a few seconds.
This is happening on a majority of my calls,
There are certain areas, approx. 3, where I have no issues. And I know if I make a call from those exact areas I'm fine.
I've been on the phone with Sprint multiple times regarding this issue over the past 2 months, and there are trouble tickets out on this.
The issues began 2 months ago when I first activated my S3.
I came from a SE4GT without issue for 9 months.
I'm on my 3rd S3, and continue to have the issues.
The issues are occurring Every day, multiple times a day. The 1st replacement was within the 14 day return period.
The 2nd replacement was due to the Screen Rotation feature failing to operate. The device was checked out by the Sprint tech in store, and my S3 was replaced under TEP.
Because I have been experiencing the same Fading and Breaking up call issues on all 3 S3's, I thought the issues were with the Sprint Network build and LTE device communication. I thought either that or that the S3 has a hardware or software issue on their devices, but because others seem to not have issues, I thought it may be a Network, Upgrading the Tower issues.
But then I just found this thread:
http://www.samsunggalaxys3forum.com/forum/samsung-galaxy-s3-audio/898-poor-call-quality-3.html
I troubleshoot landlines and phone systems for a living, including LED lighting, AV and cctv systems, but this issue has me baffled, and Sprint is unclear what the issue is, and are still working on it.
Sprint has said -
- the upgrade to the Towers, is causing my issues
- the upgrades to the Towers can't be causing the issues because LTE isn't switched on yet in your area
- your S3 sounds like it has an internal antenna problem
- Do you live near water, because living near a body of water, the ocean for instance, can cause issues, although we're still not clear why the body of water causes issues (and this reasoning was given to me by Account Services)
- they're working on Towers in your area. 112 Towers have been upgraded, and they have 72 Towers left.
Etc., etc.
You see why I am also confused because I can't get a straight answer. Sprint is working on the issues and is in communication with me,
After extensive googling, I'm still unsure it it's a:
- Sprint Network issue
- S3 hardware, or software failure on some of the devices. If true, I've had 3 of them already
- combination of the S3 and the Sprint Network communicating with each other due to Tower upgrades, regarding Network Vision LTE.
I disabled the Noise Cancelling feature on my 2 other S3's, But the issues continued.
I just disabled the feature on my current S3, and will see if that helps this time.
I was discussing this issue in someone else's thread whose title was about not being satisfied with Sprint, but didn't want to clutter up that thread with an issue as specific as this is.
Any ideas as to what the cause of the above issues are welcomed.
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tymansdaddy said:
I had the same trouble and i came to the conclusion that it was the mute when phone is flipped over setting in the motions menu. may seem like a simple idea but its worth a shot. Hope you get your problem solved.
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I have that feature off.
I'm still not sure what the issue is.
I haven't made many calls after deativating the noise cancelling option.
I'll continue to monitor the situation.
Biker1 said:
I have that feature off.
I'm still not sure what the issue is.
I haven't made many calls after deativating the noise cancelling option.
I'll continue to monitor the situation.
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Consistently having the same problem here.
BJBes said:
Consistently having the same problem here.
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Sprint closed out my trouble ticket, and said their Towers are working properly.
They wrote me an eTicket, and asked me to go to the Sprint store to have my S3 checked out. They said it must be a device issue, and if the S3 checks out ok, to call back and they'll open up another ticket.
I ain't wasting another 4 hours at a Sprint store between traveling to and from the store, and waiting for the S3 to be checked out.
Last time my S3 was checked out, I had to come back a 2nd time to pick up the replacement S3 due to a fault Screen Rotation. A total of 6 1/2 hrs.
I'm on my 3rd S3, and All 3 have had the problem, and I'm through wasting my time.
The issue is either:
- Faulty S3's. Not all customers are having the issue though.
- the way the S3 communicates with the Towers in certain areas.
I'll give it another 2 months, and if the issues remain, I'll get up and go. I'm not fond of the other carriers though, but I need my S3 to work 100% of the time as a Phone.
Having slow as molasses data is bad enough, while other Carriers have been way ahead of us for years.
14 years, and I've Never had these Fading Calls issues.
The problem is that you get caught up in the Never Ending Sprint Trouble Ticket Circle, either because they know what the cause of the issues are, and are not saying, or they don't know.
Believe me, either Sprint, Samsung or Both Know What the Problem is.......
With the above being said, I've noticed my calls are not Fading as Frequently the past couple of days as they have the past 2 months. But that may be due to the fact I've made very few calls. I definitely will be paying attention.
Same issues are still occurring.
Called Sprint to have my ETF waived due to consistently poor service regarding Fading calls for over 2 months.
Rep offered to connect me to account services.
AS was no help, and had quite a different attitude from years ago.
Apologized for the poor service, but the ETF stands as is because they are fulfilling the contract.
After being nice for over 2 months, and most of the 14 years, and getting the run around with the old - -
Must be the Towers
Well have the Towers checked out.
Here's your trouble ticket.
Then it goes like this:
The Towers are ok
Must be your device
Bring it to a store
Then it goes like this:
Your phone is ok
There's nothing wrong with it.
Then I call customer lack of support again:
Oh, your phone is ok?
That's what the store says, but the issues remain.
Ok, I'm sorry to hear that.
I'll open up another ticket for you......
Then the Continued same Old Non Resolution Endless Circle Continues.......
With Hours and hours and hours wasted on the phone, going to the Sprint store, going back to the Sprint store, calling customer lack of support again, and on and on and on.....
It's bad enough when Sprint Plays All their Customers (except for a few) with the BS Data or lack of Data Excuses for All these Years, and most of us Fall into the the Sprintlobotimization Mode, me included.
But that is coming to a Well Deserved End.
After almost 14 years with Sprint, I am Looking Very Forward to Leaving.
The past 2 Months have been Horrendous!!
Oh, the idiot rep had the balls to tell me they can help me to pay the $350 ETF by buying back my S3 for $149!!!!!!!
I laughed at them. You're kidding me, right??
I can sell it for more than double that.
Ok, there you go, they said. That'll help you out.
I verbally blasted the crap out of this Idiot!
I asked where I can escalate this?
They said they're it.
Where can I file a complaint?
They said the BBB
I said I'm also writing the PSC.
I asked what state to file in. State of residence or where issues are?
They said state of issues.
Anyway, see my Signature for what's next.
Good luck to everyone, but don't let Sprint Tread on you too much, and when it gets too much, just leave and save yourself Much Aggravation.
Btw, just a little heads up about Verizon:
Even though I always said they had the best coverage, I always hesitated going to them because of what I thought was their extremely high and ala carte pricing structure. Meaning you have to pay for every little thing when other Carriers included them.
But after researching their plans recently, I found out that things are a little different now, and they are pretty reasonable for my needs. Here's the plan I'll be on:
Unlimited Minutes & Texts w/2GB Data - $100/mo.
Each additional 2GB Data increment is $10/mo.
For example:
If you want 4GB data total, you pay:
$100 + $10 = $120 + taxes & surcharges.
All Equipment Protection - $6.99/mo.
Includes equipment failure, loss, theft, water damage, etc.
The deductible is $99 for loss, theft, or water damage.
They have very generous discounts for employees of many different Companies.
I know what you're thinking.
Only 2GB of Data??
But if you think about it, Sprint Unlimited Data is for slow 3G right now, for most customers.
I will tell you this, and Mark my Words--
When and if Sprint's LTE gets off the ground, Unlimited Data will go Bye Bye.....
In addition, I have read that there are compatibility issues with the equipment they are using to upgrade their Towers, due to using equipment from 2 different manufacturers. This was posted on that Site that keeps up to date on the LTE build out. SEGRU4, or something like that. I posted the link to this topic a while ago. When I find it, ill repost it.
Sprint will not be able to afford to give away Unlimited Data at LTE Speeds to Tens of Millions of Customers, especially with the influx of iPhone customers.
They have to pay for the $$31 Billion dollars they laid out for the iPhone, in addition to the expenses for upgrading their network.
Remember that sprint has already matched the other Carriers regarding:
- Raising the ETF
- Discontinuing the Gold Premier program
- Increasing TEP
etc. etc.
Don't think for a moment that Sprint is going to keep offering Unlimited Data.
That will Stop in a heartbeat.
Anyway, some things to think about.
I made the mistake of renewing my contract 2 months ago, instead of just buying my S3 outright, or just switching Carriers.
As they say, it's better Late than Never.....