Other callers say that I'm Fading out, I'm breaking up and then eventually that they can't hear me at all,
All the while I can hear them fine.
And my Signal strength bars are usually at 4.
Once in awhile the calls Drop.
Sometimes if I move a few inches or a foot, one way or the other, the other party says they can hear me.
But sometimes they still can't hear me.
This usually happens after I'm on the call for 2-4 minutes, But sometimes after only a few seconds.
This is happening on a majority of my calls,
There are certain areas, approx. 3, where I have no issues. And I know if I make a call from those exact areas I'm fine.
I've been on the phone with Sprint multiple times regarding this issue over the past 2 months, and there are trouble tickets out on this.
The issues began 2 months ago when I first activated my S3.
I came from a SE4GT without issue for 9 months.
I'm on my 3rd S3, and continue to have the issues.
The issues are occurring Every day, multiple times a day. The 1st replacement was within the 14 day return period.
The 2nd replacement was due to the Screen Rotation feature failing to operate. The device was checked out by the Sprint tech in store, and my S3 was replaced under TEP.
Because I have been experiencing the same Fading and Breaking up call issues on all 3 S3's, I thought the issues were with the Sprint Network build and LTE device communication. I thought either that or that the S3 has a hardware or software issue on their devices, but because others seem to not have issues, I thought it may be a Network, Upgrading the Tower issues.
But then I just found this thread:
http://www.samsunggalaxys3forum.com/forum/samsung-galaxy-s3-audio/898-poor-call-quality-3.html
I troubleshoot landlines and phone systems for a living, including LED lighting, AV and cctv systems, but this issue has me baffled, and Sprint is unclear what the issue is, and are still working on it.
Sprint has said -
- the upgrade to the Towers, is causing my issues
- the upgrades to the Towers can't be causing the issues because LTE isn't switched on yet in your area
- your S3 sounds like it has an internal antenna problem
- Do you live near water, because living near a body of water, the ocean for instance, can cause issues, although we're still not clear why the body of water causes issues (and this reasoning was given to me by Account Services)
- they're working on Towers in your area. 112 Towers have been upgraded, and they have 72 Towers left.
Etc., etc.
You see why I am also confused because I can't get a straight answer. Sprint is working on the issues and is in communication with me,
After extensive googling, I'm still unsure it it's a:
- Sprint Network issue
- S3 hardware, or software failure on some of the devices. If true, I've had 3 of them already
- combination of the S3 and the Sprint Network communicating with each other due to Tower upgrades, regarding Network Vision LTE.
I disabled the Noise Cancelling feature on my 2 other S3's, But the issues continued.
I just disabled the feature on my current S3, and will see if that helps this time.
I was discussing this issue in someone else's thread whose title was about not being satisfied with Sprint, but didn't want to clutter up that thread with an issue as specific as this is.
Any ideas as to what the cause of the above issues are welcomed.
same trouble
I had the same trouble and i came to the conclusion that it was the mute when phone is flipped over setting in the motions menu. may seem like a simple idea but its worth a shot. Hope you get your problem solved.
Biker1 said:
Other callers say that I'm Fading out, I'm breaking up and then eventually that they can't hear me at all,
All the while I can hear them fine.
And my Signal strength bars are usually at 4.
Once in awhile the calls Drop.
Sometimes if I move a few inches or a foot, one way or the other, the other party says they can hear me.
But sometimes they still can't hear me.
This usually happens after I'm on the call for 2-4 minutes, But sometimes after only a few seconds.
This is happening on a majority of my calls,
There are certain areas, approx. 3, where I have no issues. And I know if I make a call from those exact areas I'm fine.
I've been on the phone with Sprint multiple times regarding this issue over the past 2 months, and there are trouble tickets out on this.
The issues began 2 months ago when I first activated my S3.
I came from a SE4GT without issue for 9 months.
I'm on my 3rd S3, and continue to have the issues.
The issues are occurring Every day, multiple times a day. The 1st replacement was within the 14 day return period.
The 2nd replacement was due to the Screen Rotation feature failing to operate. The device was checked out by the Sprint tech in store, and my S3 was replaced under TEP.
Because I have been experiencing the same Fading and Breaking up call issues on all 3 S3's, I thought the issues were with the Sprint Network build and LTE device communication. I thought either that or that the S3 has a hardware or software issue on their devices, but because others seem to not have issues, I thought it may be a Network, Upgrading the Tower issues.
But then I just found this thread:
http://www.samsunggalaxys3forum.com/forum/samsung-galaxy-s3-audio/898-poor-call-quality-3.html
I troubleshoot landlines and phone systems for a living, including LED lighting, AV and cctv systems, but this issue has me baffled, and Sprint is unclear what the issue is, and are still working on it.
Sprint has said -
- the upgrade to the Towers, is causing my issues
- the upgrades to the Towers can't be causing the issues because LTE isn't switched on yet in your area
- your S3 sounds like it has an internal antenna problem
- Do you live near water, because living near a body of water, the ocean for instance, can cause issues, although we're still not clear why the body of water causes issues (and this reasoning was given to me by Account Services)
- they're working on Towers in your area. 112 Towers have been upgraded, and they have 72 Towers left.
Etc., etc.
You see why I am also confused because I can't get a straight answer. Sprint is working on the issues and is in communication with me,
After extensive googling, I'm still unsure it it's a:
- Sprint Network issue
- S3 hardware, or software failure on some of the devices. If true, I've had 3 of them already
- combination of the S3 and the Sprint Network communicating with each other due to Tower upgrades, regarding Network Vision LTE.
I disabled the Noise Cancelling feature on my 2 other S3's, But the issues continued.
I just disabled the feature on my current S3, and will see if that helps this time.
I was discussing this issue in someone else's thread whose title was about not being satisfied with Sprint, but didn't want to clutter up that thread with an issue as specific as this is.
Any ideas as to what the cause of the above issues are welcomed.
Click to expand...
Click to collapse
tymansdaddy said:
I had the same trouble and i came to the conclusion that it was the mute when phone is flipped over setting in the motions menu. may seem like a simple idea but its worth a shot. Hope you get your problem solved.
Click to expand...
Click to collapse
I have that feature off.
I'm still not sure what the issue is.
I haven't made many calls after deativating the noise cancelling option.
I'll continue to monitor the situation.
Biker1 said:
I have that feature off.
I'm still not sure what the issue is.
I haven't made many calls after deativating the noise cancelling option.
I'll continue to monitor the situation.
Click to expand...
Click to collapse
Consistently having the same problem here.
BJBes said:
Consistently having the same problem here.
Click to expand...
Click to collapse
Sprint closed out my trouble ticket, and said their Towers are working properly.
They wrote me an eTicket, and asked me to go to the Sprint store to have my S3 checked out. They said it must be a device issue, and if the S3 checks out ok, to call back and they'll open up another ticket.
I ain't wasting another 4 hours at a Sprint store between traveling to and from the store, and waiting for the S3 to be checked out.
Last time my S3 was checked out, I had to come back a 2nd time to pick up the replacement S3 due to a fault Screen Rotation. A total of 6 1/2 hrs.
I'm on my 3rd S3, and All 3 have had the problem, and I'm through wasting my time.
The issue is either:
- Faulty S3's. Not all customers are having the issue though.
- the way the S3 communicates with the Towers in certain areas.
I'll give it another 2 months, and if the issues remain, I'll get up and go. I'm not fond of the other carriers though, but I need my S3 to work 100% of the time as a Phone.
Having slow as molasses data is bad enough, while other Carriers have been way ahead of us for years.
14 years, and I've Never had these Fading Calls issues.
The problem is that you get caught up in the Never Ending Sprint Trouble Ticket Circle, either because they know what the cause of the issues are, and are not saying, or they don't know.
Believe me, either Sprint, Samsung or Both Know What the Problem is.......
With the above being said, I've noticed my calls are not Fading as Frequently the past couple of days as they have the past 2 months. But that may be due to the fact I've made very few calls. I definitely will be paying attention.
Same issues are still occurring.
Called Sprint to have my ETF waived due to consistently poor service regarding Fading calls for over 2 months.
Rep offered to connect me to account services.
AS was no help, and had quite a different attitude from years ago.
Apologized for the poor service, but the ETF stands as is because they are fulfilling the contract.
After being nice for over 2 months, and most of the 14 years, and getting the run around with the old - -
Must be the Towers
Well have the Towers checked out.
Here's your trouble ticket.
Then it goes like this:
The Towers are ok
Must be your device
Bring it to a store
Then it goes like this:
Your phone is ok
There's nothing wrong with it.
Then I call customer lack of support again:
Oh, your phone is ok?
That's what the store says, but the issues remain.
Ok, I'm sorry to hear that.
I'll open up another ticket for you......
Then the Continued same Old Non Resolution Endless Circle Continues.......
With Hours and hours and hours wasted on the phone, going to the Sprint store, going back to the Sprint store, calling customer lack of support again, and on and on and on.....
It's bad enough when Sprint Plays All their Customers (except for a few) with the BS Data or lack of Data Excuses for All these Years, and most of us Fall into the the Sprintlobotimization Mode, me included.
But that is coming to a Well Deserved End.
After almost 14 years with Sprint, I am Looking Very Forward to Leaving.
The past 2 Months have been Horrendous!!
Oh, the idiot rep had the balls to tell me they can help me to pay the $350 ETF by buying back my S3 for $149!!!!!!!
I laughed at them. You're kidding me, right??
I can sell it for more than double that.
Ok, there you go, they said. That'll help you out.
I verbally blasted the crap out of this Idiot!
I asked where I can escalate this?
They said they're it.
Where can I file a complaint?
They said the BBB
I said I'm also writing the PSC.
I asked what state to file in. State of residence or where issues are?
They said state of issues.
Anyway, see my Signature for what's next.
Good luck to everyone, but don't let Sprint Tread on you too much, and when it gets too much, just leave and save yourself Much Aggravation.
Btw, just a little heads up about Verizon:
Even though I always said they had the best coverage, I always hesitated going to them because of what I thought was their extremely high and ala carte pricing structure. Meaning you have to pay for every little thing when other Carriers included them.
But after researching their plans recently, I found out that things are a little different now, and they are pretty reasonable for my needs. Here's the plan I'll be on:
Unlimited Minutes & Texts w/2GB Data - $100/mo.
Each additional 2GB Data increment is $10/mo.
For example:
If you want 4GB data total, you pay:
$100 + $10 = $120 + taxes & surcharges.
All Equipment Protection - $6.99/mo.
Includes equipment failure, loss, theft, water damage, etc.
The deductible is $99 for loss, theft, or water damage.
They have very generous discounts for employees of many different Companies.
I know what you're thinking.
Only 2GB of Data??
But if you think about it, Sprint Unlimited Data is for slow 3G right now, for most customers.
I will tell you this, and Mark my Words--
When and if Sprint's LTE gets off the ground, Unlimited Data will go Bye Bye.....
In addition, I have read that there are compatibility issues with the equipment they are using to upgrade their Towers, due to using equipment from 2 different manufacturers. This was posted on that Site that keeps up to date on the LTE build out. SEGRU4, or something like that. I posted the link to this topic a while ago. When I find it, ill repost it.
Sprint will not be able to afford to give away Unlimited Data at LTE Speeds to Tens of Millions of Customers, especially with the influx of iPhone customers.
They have to pay for the $$31 Billion dollars they laid out for the iPhone, in addition to the expenses for upgrading their network.
Remember that sprint has already matched the other Carriers regarding:
- Raising the ETF
- Discontinuing the Gold Premier program
- Increasing TEP
etc. etc.
Don't think for a moment that Sprint is going to keep offering Unlimited Data.
That will Stop in a heartbeat.
Anyway, some things to think about.
I made the mistake of renewing my contract 2 months ago, instead of just buying my S3 outright, or just switching Carriers.
As they say, it's better Late than Never.....
Related
Ok, so I've been having horrible reception issues out here where I live. I have called Verizon multiple times due to this issue. I have received 2 replacement phones in addition to the 1 I started out with. They finally opened a tech ticket and they got someone out to go check the towers. They called back stating they received word from the tech team that due to recent "bad weather", one of the dishes that serve the area in my direction was turned and it was affecting the service out in my area. I have stated multiple times when calling them that my mothers cell gets great service, even though shes getting only slightly better service (I get -105dbm and she gets -96dbm). They ran through the paces on each of those phones and they get the same issues from replacement to replacement. Has anyone else been given some bull**** excuse to try to play off an issue you're having with your phone/service just so they don't have to satisfy your requests until they feel they want to?
No you have to call them and say u want the signal booster for you home or you will go elsewhere.. did it for sprint and they wavied all fees related to the signal antenna
Sent from my SPH-D700 using Tapatalk
My phone is basically unusable and I am either always roaming or without service (I drop calls constantly and call quality makes the calls indecipherable). I am jumping on to a ATT prepaid service. The question is:
To leave sprint do I:
A) Call, cancel and pay the ETF ($320)
B) Switch PRLs and get kicked off for high data/voice roaming (all while using my GNex)
C) Call, explain I will start purposely data/voice roaming in excess and see if they let me out of my contract?
Normally I am stickler for agreements and upholding my end, but Sprint service has been so bad my E4GT GS2 is basically unusable.
Loki047 said:
My phone is basically unusable and I am either always roaming or without service (I drop calls constantly and call quality makes the calls indecipherable). I am jumping on to a ATT prepaid service. The question is:
To leave sprint do I:
A) Call, cancel and pay the ETF ($320)
B) Switch PRLs and get kicked off for high data/voice roaming (all while using my GNex)
C) Call, explain I will start purposely data/voice roaming in excess and see if they let me out of my contract?
Normally I am stickler for agreements and upholding my end, but Sprint service has been so bad my E4GT GS2 is basically unusable.
Click to expand...
Click to collapse
If you decide to pay the ETF, before you do, invest in a cheap non-smart phone and switch to it. This way the ETF you will pay will be decreased.
I know a few people who have been kicked for extensive roaming. 50% still had to pay the ETF because under your contract, sprint is not obligated to waive it.
Surprised to read this as your location shows not even 10 miles away from me - and I have occasional issues but I've found it's usually a tower-specific issue. (At least by being with Sprint you can call and address those - I had to go through my MVNO which took a lot longer.)
I know people are going to possibly disagree but I've found the coverage map to be fairly accurate with the exception of being in a building. All bets are off there, I can't seem to get a decent signal in most buildings, even if I get a full signal + 4G by walking outside! But the signal in Lake County doesn't seem that bad - about the same I get in Northern Cook & DuPage.
First off, have you tried a profile/PRL update to make sure that it's updated? Possibly updating your device? (Maybe there is a hw issue with your E4GT?)
If you're dead set on leaving, consider one thing please. Being aggressive or threatening to a front line employee is probably not going to get you far in my experience. If you know someone that can help you out, that may be another way. I've found that in 90% of the time being upfront and honest with the other party will get the most amicable results.
Doing #2 will at least take 1 month to probably flag so you're out that much. Maybe start there to propose a reduced ETF and negotiate if you find someone willing to do so?
garwynn said:
Surprised to read this as your location shows not even 10 miles away from me - and I have occasional issues but I've found it's usually a tower-specific issue. (At least by being with Sprint you can call and address those - I had to go through my MVNO which took a lot longer.)
I know people are going to possibly disagree but I've found the coverage map to be fairly accurate with the exception of being in a building. All bets are off there, I can't seem to get a decent signal in most buildings, even if I get a full signal + 4G by walking outside! But the signal in Lake County doesn't seem that bad - about the same I get in Northern Cook & DuPage.
First off, have you tried a profile/PRL update to make sure that it's updated? Possibly updating your device? (Maybe there is a hw issue with your E4GT?)
If you're dead set on leaving, consider one thing please. Being aggressive or threatening to a front line employee is probably not going to get you far in my experience. If you know someone that can help you out, that may be another way. I've found that in 90% of the time being upfront and honest with the other party will get the most amicable results.
Doing #2 will at least take 1 month to probably flag so you're out that much. Maybe start there to propose a reduced ETF and negotiate if you find someone willing to do so?
Click to expand...
Click to collapse
Well I travel all over chicagoland on a daily basis (my office is in Elmhurst, i have customers downtown, out west and south). I have issues everywhere. I assumed that it was my phone and swapped it out, I am having the same issues. I have updated the PRLs/Profiles routinely. I have called sprint customer service multiple times, been elevated and even have a direct line for a singe person to deal with. Sprint has not been able to correct the issue, they have office discounted rates and credits, which is great, but what I need is working voice and data service. I have no problem paying a premium $150+/month for premium service, right now I am receiving no service. I offered to swap to a different type of phone and pay whatever difference. The only phone available was the photon or an echo. I asked about the nexus and was told I would have to pay full retail. I tried, Sprint didn't.
No reason for me to pay.suffer for Sprint's growing pains.
JSverbal said:
If you decide to pay the ETF, before you do, invest in a cheap non-smart phone and switch to it. This way the ETF you will pay will be decreased.
I know a few people who have been kicked for extensive roaming. 50% still had to pay the ETF because under your contract, sprint is not obligated to waive it.
Click to expand...
Click to collapse
I tried this, it didn't work. Maybe if you've had the phone on that line, and only that line, for long enough it'll work for you but here's what happened to me.
I bought my E4GT on a secondary line but wanted it for my main line. So once I had the phone I swapped it for my main and put some cheap Sanyo flip phone on the number the E4GT was originally bought on.
When I called Sprint to cancel that line I was told they would do it without the ETF but that I had to send the E4GT phone back, which I didn't want to do and I mentioned that the line I wanted to cancel had a flip phone on it but, of course, she has all my records right in front of her and called my bluff.
Garwynn made a good suggestion, and one I ended up using myself. Tell them what's going on (again) and ask them very humbly "what can you do for me?" that's what I did and ended up with an acceptable resolution to my issue.
Just pay your ETF and get out the honest way. Sell your phone (I bought one for $315 recently that will probably cover your ETF depending on when your contract started) and then move on to whomever you choose to go with, just remember all carriers have their issues.
Loki047 said:
Well I travel all over chicagoland on a daily basis (my office is in Elmhurst, i have customers downtown, out west and south). I have issues everywhere. I assumed that it was my phone and swapped it out, I am having the same issues. I have updated the PRLs/Profiles routinely. I have called sprint customer service multiple times, been elevated and even have a direct line for a singe person to deal with. Sprint has not been able to correct the issue, they have office discounted rates and credits, which is great, but what I need is working voice and data service. I have no problem paying a premium $150+/month for premium service, right now I am receiving no service. I offered to swap to a different type of phone and pay whatever difference. The only phone available was the photon or an echo. I asked about the nexus and was told I would have to pay full retail. I tried, Sprint didn't.
No reason for me to pay.suffer for Sprint's growing pains.
Click to expand...
Click to collapse
Since I use the wi-fi at work and home I just recently started playing with the 4G and realized it can't lock while I'm driving. I'm wondering if this is part of what you might be noticing. I know there was also a tower problem in Wood Dale because that's the one I reported and it's been corrected now. I could try my device over in some of those trouble spots if near O'Hare and give you something to compare against if it would help.
And out of curiosity, are you going to one of the local offices to talk to someone? There's a corp store on Lake St. in Addison (next to Giordano's) where they've been usually quite happy to talk about things even though I'm on an MVNO. I've found that either that one or at another across from Meijer in Arlington Heights (in the old Arby's) the staff were much easier to work with than other locations.
About your last comment - unfortunately they're going to say that you signed the contract and they're under no obligation to let you out of it. Getting aggressive with them - as I did one time before - actually got every possible charge that they could hit me with done. Just explain it as you have here and a reasonable manager would probably try to help work out a solution to avoid burning the bridge. (Doesn't do their business good either to end on bad terms.)
Wish you the best of luck in getting this resolved.
Esoteric68 said:
I tried this, it didn't work. Maybe if you've had the phone on that line, and only that line, for long enough it'll work for you but here's what happened to me.
I bought my E4GT on a secondary line but wanted it for my main line. So once I had the phone I swapped it for my main and put some cheap Sanyo flip phone on the number the E4GT was originally bought on.
When I called Sprint to cancel that line I was told they would do it without the ETF but that I had to send the E4GT phone back, which I didn't want to do and I mentioned that the line I wanted to cancel had a flip phone on it but, of course, she has all my records right in front of her and called my bluff.
Garwynn made a good suggestion, and one I ended up using myself. Tell them what's going on (again) and ask them very humbly "what can you do for me?" that's what I did and ended up with an acceptable resolution to my issue.
Just pay your ETF and get out the honest way. Sell your phone (I bought one for $315 recently that will probably cover your ETF depending on when your contract started) and then move on to whomever you choose to go with, just remember all carriers have their issues.
Click to expand...
Click to collapse
Worked for me. I had an Evo and ran into financial issues so I sold my Evo, activated a flip phone to reduce my monthly bill. A couple weeks later I canceled service and paid reduced(not smart phone) ETF. I agree that the honest road is always best taken.
garwynn said:
Since I use the wi-fi at work and home I just recently started playing with the 4G and realized it can't lock while I'm driving. I'm wondering if this is part of what you might be noticing. I know there was also a tower problem in Wood Dale because that's the one I reported and it's been corrected now. I could try my device over in some of those trouble spots if near O'Hare and give you something to compare against if it would help.
And out of curiosity, are you going to one of the local offices to talk to someone? There's a corp store on Lake St. in Addison (next to Giordano's) where they've been usually quite happy to talk about things even though I'm on an MVNO. I've found that either that one or at another across from Meijer in Arlington Heights (in the old Arby's) the staff were much easier to work with than other locations.
About your last comment - unfortunately they're going to say that you signed the contract and they're under no obligation to let you out of it. Getting aggressive with them - as I did one time before - actually got every possible charge that they could hit me with done. Just explain it as you have here and a reasonable manager would probably try to help work out a solution to avoid burning the bridge. (Doesn't do their business good either to end on bad terms.)
Wish you the best of luck in getting this resolved.
Click to expand...
Click to collapse
Im not.mad or aggressive. Just frustrated. haha i dont even bother turning on 4g its just a joke.
I have trouble spots in multiple locations ohare is definitly one of them, i can barely keep a call going on 294
Sent from my SPH-D710 using Tapatalk 2
PRLs to the rescue. I really have no interest in holding up my end of the contract when sprint never held up theirs.
Option b for sure
Sent from my SPH-D710 using Tapatalk 2
JsVerbal said:
If you decide to pay the ETF, before you do, invest in a cheap non-smart phone and switch to it. This way the ETF you will pay will be decreased.
I know a few people who have been kicked for extensive roaming. 50% still had to pay the ETF because under your contract, sprint is not obligated to waive it.
Click to expand...
Click to collapse
lol you do not have to pay an etf if they boot you, your friends got ripped off.
Sent from my SPH-D710 using Tapatalk 2
I would try the Motorola Photon and see if there is a noticeable difference in service. That phone has the best radios (imo) and you should see your signal increase.
Sent from my SPH-D710 using xda premium
kawaski47 said:
I would try the Motorola Photon and see if there is a noticeable difference in service. That phone has the best radios (imo) and you should see your signal increase.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
I would, but I need my phone basically everyday I already have my GSM Nexus and the T-mobile prepaid service is significantly better than Sprint (my 3g speeds - in my house with basically 0 to 1 bars are 4-5 times faster than sprint), but the great thing is I can make phone calls again and receive them!
Between a refurbished photon and a new GSM Nexus, ill take the nexus. The investment ($450 for the phone, $320 ETF) will pay for its self in 8 months, then the extra money can go towards buying the next Nexus.
1st GNEX - My original one. Something fried internally; wouldn't charge or turn on. Had since Feb. Returned.
2nd GNEX - TERRIBLE signal loss. I was losing signal every 3 - 5 minutes! Couldn't even go through a complete call or send / receive texts without dropping signal. Returned.
3rd GNEX - Again, TERRIBLE signal loss. Now losing signal every 10 - 15 minutes. Still too often considering my original one didn't have an issue. About to be returned.
But, the Tech Support lady I just talked to said that they would not swap this next one out. That if I continue to have a problem they will open a support ticket that obviously it has to be something with the signal in my area. I called BS on that. I told her my brother in law's Nexus doesn't have this issue. My wife's Rezound doesn't have the issue. The display model at the store doesn't have this issue. BS on it being something with the signal in my area or "something related to my phone number only" as she put it. HUH? I've tried different SIM cards as well, but nothing helps. I've tried other ROMS, other Kernels, even other Radios, but nothing helps.
I LOVE the Nexus phone, but if I can't keep a signal then it becomes a small, wifi only tablet. She mentioned something about offering me another phone as a replacement, but the only one I would consider is the Galaxy S3 and even then I'm not sure I want to switch from the Nexus. I just want one that works!
BTW, she said there are no known issues with the Nexus dropping signal. I told her to run a Google search and see for herself. If Verizon is that naive the acknowledge there is an issue (or that slow on catching up with actual facts) then they have some serious issues.
I would return it, If the next one doesn't work then take it back and say I want a new one. They cannot stop you from getting it repaired or replaced. If not take them to small claims court
I had to get mine replaced for the exact same issue, and luckily this one is working well. I also had a Tier 2 tech support agent say that they usually don't have reports on this issue, and I (accidentally) LOL'd at her because the Verizon user forums are FLOODED with the same topics of signal loss.
I'd personally recommend just replacing this one, and if the issue still happens, then just request a NEW, factory sealed, phone.
** UPDATE: Both of these problems (ringing, auto-answer @ VM) have been reproduced on my wife's phone as well... that's 3 SGIII's.
Got this phone on black Friday and am on my 2nd one already (Same exact probs with both). I have had at least 10 phones with Sprint at my current address/location (Richmond, VA) and have never had service or call issues until the GSIII. Had HTC Evo 3d before this, HTC EVO, HTC Touch, Touch Pro, Sanyo 6400, etc, etc...
I am able to reproduce a 25-35% missed call rate in which the caller goes to VM (after ringing and ringing) and my phone does not ring or notify me that a call has been missed... no indication other than a VM appears a few seconds (or minute) later... if a VM was even left.
I consistently have a 3-4 bar (84-87dBm) signal quality/strength.. and even 5 or 6 bars at times while at my location.
The next problem is that on at least 4 separate occasions a caller has called my phone, it never rings like explained above, but this time the caller hears 2-4 rings and it sounds like I pick up and answer... the caller can hear my side.. my mic.. but I have no idea they are even calling. After they are done screaming or talking at me.. I get a Voicemail of them doing so. This is the 2nd phone that is doing this, mind you.
I have searched and searched for this problem with no good results:
I HAVE DISABLED ALL AUTO ANSWER FEATURES, S Voice, and shaking gestures.. all of that. I also DO NOT use a headset in which most auto-answer threads revolve around. In short, it hasn't helped.
Both phones were stock with the Sprint OTA. Android 4.1.1, Kernel 3.0.31-329968.
I have been to the Sprint store multiple times in which they couldn't reproduce the problems.. but I was armed with a video of the call failures.. so they swapped me out to my 2nd SGSIII that hasn't performed any better. I have also been on Sprint Support chat 4-5 times now in which my network area is OKAY and have been through 3 or four factory resets and/or reprograms (Ya, I saved the MSL!) and the problems persist. Sprint is going to be sending me an Airave, but that doesn't provide any comfort that the problems will not happen in other places. Maybe a new ROM can help? Has anyone seen or reported these problems? What are the chances of having 2 bad phones exhibiting the same problem?
While this phone certainly made me cream my pants at first, now that we are married, it's like a bad hangover or something. Might have to switch back to HTC products.. never had a prob with them. This is my first posting, but I have been browsing and ROMing with XDA-Dev for like 5-6 years without an account.. it's the first thing that I can't find an answer for!
EDIT: Forgot to say that I don't have a bunch of crap installed other than the normal trusted GAPPS (No GVoice) and similar.. I'm privy to the crap out there.
Update PRL and profile, if it doesn't work ask for an airave from sprint.
Sent from my SPH-L710 using xda app-developers app
dante32278 said:
Update PRL and profile, if it doesn't work ask for an airave from sprint.
Sent from my SPH-L710 using xda app-developers app
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Ya, updated PRL and Profile many times and had it pushed OTA by Sprint while on support chat. Have an airave coming, but going to be sending it back.. it is not isolated to my home.. so I don't need this kind of thing to happen at anytime, anywhere. I am going to be threatening with a FCC and BBB complaint citing privacy concerns to cancel my service without an ETF tomorrow morning in person at the Sprint Store. On my phone, and my wifes phone, known and unkown callers are being given a one-way "line of communication" to our phones without our knowledge instead of being directed to VM. This part of service is purely on Sprints side and has nothing to do with the phone. I suspected there were problems on my other phone before the GSIII but couldn't ever prove it and was quite a bit more sporadic than it is now. Now I have video of it happening 6 times on two different phones within a 20 minute period. Unacceptable. Off to Verizon I go after over 10 years with Sprint.
PHAZED999 said:
Ya, updated PRL and Profile many times and had it pushed OTA by Sprint while on support chat. Have an airave coming, but going to be sending it back.. it is not isolated to my home.. so I don't need this kind of thing to happen at anytime, anywhere. I am going to be threatening with a FCC and BBB complaint citing privacy concerns to cancel my service without an ETF tomorrow morning in person at the Sprint Store. On my phone, and my wifes phone, known and unkown callers are being given a one-way "line of communication" to our phones without our knowledge instead of being directed to VM. This part of service is purely on Sprints side and has nothing to do with the phone. I suspected there were problems on my other phone before the GSIII but couldn't ever prove it and was quite a bit more sporadic than it is now. Now I have video of it happening 6 times on two different phones within a 20 minute period. Unacceptable. Off to Verizon I go after over 10 years with Sprint.
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I'm having the same problem with my gs3,and my wife's gs2. Happens anywhere. No rhyme or reason. It also started happening to ore members of my family. Did everything you did. Sprint has no idea,or at least is denying any wide spread problems. Any updates or is your phone still doing this?
Has anyone been charged by Sprint for their Airave when it malfunctions? We got a free Airave a year ago due to our poor in house signal. It worked fine until about 3 weeks ago, and lights started flashing. We following tech support's instructions and they finally said it was malfunctioning and that they would send us a new one. When we got the new one (it only took about 3 days) we were to package the old one back up in the same box and send it via UPS back to them. Well, everything was fine until our last bill which showed we were being charged $125 for an Airave "Damaged Beyond Repair." Several calls have not resolved this issue as of now, but they are saying it the warehouse classified it this way, due to corrosion.
rando991 said:
Has anyone been charged by Sprint for their Airave when it malfunctions? We got a free Airave a year ago due to our poor in house signal. It worked fine until about 3 weeks ago, and lights started flashing. We following tech support's instructions and they finally said it was malfunctioning and that they would send us a new one. When we got the new one (it only took about 3 days) we were to package the old one back up in the same box and send it via UPS back to them. Well, everything was fine until our last bill which showed we were being charged $125 for an Airave "Damaged Beyond Repair." Several calls have not resolved this issue as of now, but they are saying it the warehouse classified it this way, due to "damage beyond rpair," but couldn't tell me exactly why. One supervisor said it was probably corrosion or liquid damage, but the waiver request came back denied without an explaination, only that it was DBR and she wouldn't or couldn't say what of the 5 items my device was classified for.
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UPDATE: A call back from a different tech we talked to upchanneled the issue to his manager and that person made a decision that the charge was "unjustifiable" and gave us a $125 credit. The whole thing was weird, but now I won't going to Verizon over it after all.
rando991 said:
UPDATE: A call back from a different tech we talked to upchanneled the issue to his manager and that person made a decision that the charge was "unjustifiable" and gave us a $125 credit. The whole thing was weird, but now I won't going to Verizon over it after all.
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Thanks for the update, put "SOLVED" in the thread title. Sucks that you had issues, Sprint reps have usually been very nice when I call, but then theres always the one a** that has to mess it up.
I would've replied to this, but I dont even have an Airave haha
Sent from my PG06100
Beyond Charged
rando991 said:
Has anyone been charged by Sprint for their Airave when it malfunctions? We got a free Airave a year ago due to our poor in house signal. It worked fine until about 3 weeks ago, and lights started flashing. We following tech support's instructions and they finally said it was malfunctioning and that they would send us a new one. When we got the new one (it only took about 3 days) we were to package the old one back up in the same box and send it via UPS back to them. Well, everything was fine until our last bill which showed we were being charged $125 for an Airave "Damaged Beyond Repair." Several calls have not resolved this issue as of now, but they are saying it the warehouse classified it this way, due to corrosion.
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Not sure if you're a new user to the Airave or not but I figured I had better share this.
Oct. 2011 my wife and I switched carriers from a local carrier to Sprint, against my better judgement. I was a long time loyal Sprint customer from 1991-2002 until the digital switch. When we signed up this time we both got the Nexus S 4g. Thank God, because the only thing that saved us was the ability to use Google Talk over Wi-Fi throughout the next period of time.
I was working out of town 5 days a week and home on weekends at the time and from October to December Sprint nearly ruined my marriage and effectually ruined my good name and the state of my account standing because they simply could not get the two devices to communicate properly. We were experiencing things like missed calls, missed texts, no notifications of either, if missed call left a voicemail we would not be notified, texts would arrive 12+ hours after they were sent and Sprint decided we needed to implement an Airave in BOTH locations to improve reception. Unfortunately getting my roommate while working to cooperate with Sprint was virtually impossible, in hindsight, I'm glad he didn't.
Sprint never disclosed that every call going through the Airave was actually changed to an Airave usage minute that came off our then small plan because we were enjoying the unlimited mobile to any mobile minutes. It didn't matter if you were calling a mobile or a Sprint mobile even... every minute through an Airave ate away at your plan minutes. Our $169.00 bill became over $1000.00 in far less than a month. The use of it did decrease our connection issues but throughout the course of troubleshooting with support, executive services and engineers we determined the reason it helped is because the Airave had a single, hardwired MSID that all calls through it used that matched the cellular number that it was assigned. Because it isn't a mobile device it's MSID didn't have to differ from it's mobile number.
Sprint reluctantly refunded the majority of the excess charges, added the unlimited calling feature to the Airave and credited us for it's addition throughout the remainder of our contract and promised not to charge us an early term fee should we decide to take our service elsewhere. From October through April 2012 each my wife and I received 2 replacement NS4G's in spite of the fact that we asked to try something different back on October 10th and was REFUSED believe it or not because of HOW our order was placed. It was a web order that required an instore reservation and for some reason the store cancelled the web order and placed an entirely new order now requiring a deposit where my web order did not. In less than a week of receiving our 3rd NSG4 each, in March of 2012 we both knew the devices still weren't working and with the help of a couple engineers within Sprint, not only did we find the problem we also determined that Sprint was unwilling to admit it and certainly unwilling to address it or repair it.
In our area, our devices have their cellular number and an MSID that differs from it. When I would place a call to my wife, my MSID would receive it's necessary approval from the DSLAM but then the DSLAM proceeded to record a second, different MSID that it randomly assigned to me, her or our communication as you would have it depending on who was initiating the call. Then when the equipment handed off the approved network communication to the receiving end, the second fictitious MSID was handed off and not the originating MSID and because it had no actual communication associated with it, it would simply not notify the receiving party of any call, text or voicemail whatsoever. Not only that, but when the receiving DSLAM received the communication, it recorded a third, altogether different MSID through some dynamic assignment I would assume.
Starting in Feb or Mar Sprint then decided we needed to try new numbers with new devices which was this 3rd NS4G, assuring us both that neither of us would lose our original number since we ported them in, never receiving the benefit of the $125.00 port in credit they claimed we received back in December. All I remembered was a $400.00 bill in December 2011. We tried it and they found even with the new numbers the same MSID issue was going on which prompted the next decision they made which included different devices.
Sprint finally decided to try different devices sending us both used Galaxy S II E4GT's that we were told would be new. By this time, I was no longer working out of town and because we were no longer away from each other and I wasn't using my phone near as much the trouble wasn't seen as often so when we got the new devices it was almost like the issue was non existent. However, the several times I did travel the issue resurfaced immediately. I video taped the opening of the "NEW" devices because they both showed up in a FedEx bubble pack flexible envelope in tiny little boxes with batteries free floating in the envelop in their own plastic bags. No chargers, no headsets, no documentation, no disk with drivers, and no retail box. Both phones had cosmetic damages that appeared to be scuffs. Nicks in the plastic cases on the edge near the glass display and when we registered them on Samsung dotcom, I was sure to use the live representative to do so to make sure it was all documented. We were assured by Samsung that we wouldn't have any trouble receiving warranty service for a year.
Still experiencing the issue with different devices, new numbers and actively engaged engineers calling us to test services we thought for sure they would finally get the issue resolved. Then the time came to put our numbers back where they belong as promised and somehow miraculously Sprint not only lost my number but they continued to hold it hostage until December 2012 when the VP of Consumer Credit was finally forced to send me a "loaner" phone with my original number on it. She agreed to create us a new account with only our two original numbers on it sour current account wouldn't make us look like credit derelicts to any representatives we talked to for any service or support but instead of honoring her agreement, less than a week later, just following Christmas, we receive a letter from Sprint Legal Department telling us we had 30 days to find another carrier since they were deciding to exercise their right to terminate our contract.
Executive services left us hanging, none of our service ever worked as expected, our bill was never repaired virtually none of their representatives were completely honest or knowledgeable and on top of all that, their executives were equally dishonest and frankly I feel damaged irreparably because that period of time I will never get back, I felt like a project manager for them every step of the way because expected call backs would almost never occur and I was constantly prodding someone to do their job in a timely fashion. Over the course of 16 months I spent over 400 hours on the phone with someone from Sprint and we shall see if the Legal department makes good on, not only repairing the account's final status or if they will decide rather to leave the account until it can be written off rather than crediting the account as it should be...
I am monitoring the reporting at the different bureaus very closely right now because if I see any notice of any delinquency I am prepared to take this even further because I am almost certain I will have no problem finding a lawyer in a defamation of character law suit.
I hope your charges don't get nearly as bad as mine did.
Good Luck.
OH, and P.S. This is for Sprint, when I finally complete the project I've been working on I am certain you, like all the other carriers and ISP's, will be interested in utilizing it's functionality because it, if as effective as I think it will be, will reduce network congestion by over 90% by changing the way transferred data is perceived by routing and switching equipment along the path. Don't think you will receive any consideration whatsoever.
I just had the same issue. Took 4 calls to get a new unit, and once I did I thought I was OK. Well my bill showing 300 plus owed said another. Called sprint, guy said it was because I had an innactive unit that I was being charged for it. As last long ad I sent it back I would not be charged, per the rep. It has been a week since I sent it back and still looking for the charge to be removed.
Sent from my SPH-L710 using Tapatalk 2
WOW! I was going to put [SOLVED] in this post header, but maybe I won't now after some of the other comments that had unresolved issues. Very similar. No call backs...I had to call back each day they told me a call was scheduled (and none came). But for the work of one young service rep named James, who IS a concerned and valuable agent, I would have been stuck with that charge and as of today probably would have been a Verizon customer. Note, he missed a call back due to a family emergency. My wife wrote Mr Hesse a 2 page letter (no idea if he will get it) describing this poor situation, but praising the work of young James and his manager in keeping us.
On the subject of the minutes being used by Airave, I haven't noticed that because we have land lines and don't run up cell minutes at home, but I'll be watching that now because I was unaware of that.