Develop Bugs

What kind of recourse do I have? (LTE Nexus)

My phones actual ability to maintain a signal and make data connections is just ****ing abysmal. Sigh, actually what had happened recently was I was using Codename 1.4 /w a hybrid radio and my connection was decent. At home I never get any bars of 3G but my data connection at least worked. I was in class yesterday and then my phone ran out of battery, I rebooted it to check the calendar but I didn't have time before it insta-died on boot, and then my phone softbricked. I had to re-flash(forgot to do a CWM backup)a ROM and now my connection is just back to being as ****ty as it was before I had decent luck. My phone just has these bouts where it can't send SMS at all even and my phone can't hold onto 3G(in a very good metropolitan area, mind you). I start using the data connection and then my data drops on 3G or LTE. It's just ridiculous. No hybrid radio i've tried has helped.
My question is this: what kind of recourse do I have for getting out of my contract /w Verizon as a new customer if I ***** and moan about how this phone barely functions on their network in my area? I haven't even paid my first bill, but I know that I am past the 14 day return/cancellation period. Has anyone ever been in my situation? In the worst case I'll just have to sell the phone and early terminate I suppose.
Thanks.

you could probably flash stock android ICS on that phone, then sell it, and use the money you receive from selling the phone to pay for your Early Termination Fee

Like the guy above me said, try to reflash a stock ROM. Sometimes this half-boot-ups can **** things badly up.
Gesendet von meinem Galaxy Nexus mit Tapatalk

Stop using custom ROMS and kernels. Go back to stock and see how things work.
Are other people who use your carrier having similar issues n your area? If you live in a cellular "dead zone", I don't think there's much you can do about it.

Actually, my best friend who got me to buy the nexus(I don't mean he persuaded me or anything, he let me play /w his and I was hooked)said that after I unlocked the bootloader, installed cwm, and installed the AOSP 4.0.4 leak that his signal/reception was worse. I don't use a custom kernel, well I mean I don't flash kernels that is. I tend to leave whatever kernel comes /w a rom. If I go back to stock should I relock the bootloader too?

There is definitely something wrong with the Verizon Galaxy nexus antenna. I along with many other have had horrible antenna problems. I had phone since day 1 and finally gave up on it yesterday and sold it.
Samsung like other manufacturers have duds. Those of us who had the original galaxy S phones now Samsung had a hardware GPS defect. No matter how many times you switch it out it's not going to solve your problem.
1. Where did you get your phone? Verizon corp? Amazon? Wirefly? Be careful if you terminate within 6 months at wirefily/amazon cause u might get charged $250 extra in addition to the $350 Verizon etf. That's why amazon sold you the phone for $99 for new customers.
If you got it from Verizon. They may cut u some slack and take phone back and u just pay for partial pro rates fees etc restocking.
I liked the phone myself. ICS is def a huge step forward. Screen amazing. But a phone needs to function as a phone first.
Had huge issue with iPhone 4 last year also. Not antenna gate like media stated. But the iPhone 4 (gsm) had a well known sensor defect that apple "fixed with a software released". We all know that's bogus. Manufacturers never want to admit a hardware defect/poor design. They would just rather deal with individual cases and hope the problem goes away or until the next design is released and people forget about it. My iPhone 4S has no sensor issue at all (I can actually move my head around when on a call and the screen doesn't auto turn on and hang out/call ex girlfriends etc like the iPhone 4.
I suspect Samsung is well aware of this antenna issue in the CDMA model. I am sure the next version of this phone will be fixed. Just like the Samsung Galaxy S Vibrant with tmobole had gps defect and Samsung Galaxy S 4G had no gps defect.

I got it from amazon unfortunately. So yeah I am aware of the 250 extra addon. I will call them tomorrow and talk to them about waiving that.

Dajinn said:
I got it from amazon unfortunately. So yeah I am aware of the 250 extra addon. I will call them tomorrow and talk to them about waiving that.
Click to expand...
Click to collapse
Going to be tough for them to waive it unless you also offer to send the phone back to them.
Not sure how it's going to play out but good luck.
I sold my Gnex yesterday. I would have just used the proceeds from sale (sold it for $380...Verizon Gnex resell values are dropping unforurtanely). Anyways I would have just paid the ETF but I got a grandfathered unlimited LTE data so just using the LTE sim in my new iPad and that works great.
I'll see what the Samsung S3 has to offer.

I know how you feel. I am on my 6th GNex, and since last week it has been dropping calls every time I use it, unless it is a very short call. It may last for a few minutes, or for 30 to 40 minutes, but it will drop the call. The phone was okay when I got it about a month ago, very weak data connections, but worked for voice calls, dropping a few now and then. I am almost to the point of reactivating my OG Droid and just using the GNex is a PDA. I do not want to break my contract because I am grandfathered in on an very sweet Alltel plan. I know I will never buy another Samsung phone.

For what its worth I had a Verizon g next since December and the phone had amazing signal reception and always was on 4g. Never dropped a call and all texts sent perfectly well. The phone got really hot last weekend and wouldn't turn on. After being deemed shot, I got a new gnex. I've been on this phone for 2 days and I've dropped 5 calls and had at least 20 texts fail to send. I look at the signal bars and half the time they're completely empty. If this phone was my first experience I'd be pissed beyond belief. Maybe try and swap it for a new one. I'm sure as hell going to. I know what the phone is capable of and I'm nowhere near that with this one.
Sent from my Galaxy Nexus using xda premium

Couple of questions for those of you with an Airrave.

So I'm moving to a new apartment in a couple of weeks, and the area is notorious for having crappy sprint coverage. Being as that I'm a 3rd party retailer for sprint, my rep set me up with a free airrave, no questions asked.
MY question is, does the Airrave have some sort of password protection so that i won't have 5 neighbors constantly using my Airrave? I know it works through my internet, so I don't want to have a bunch of people slowing down my internet.
Also, I was reading about an issue with text messaging with the airrave. Does anyone know if they fixed the problem yet?

Slash8915 said:
So I'm moving to a new apartment in a couple of weeks, and the area is notorious for having crappy sprint coverage. Being as that I'm a 3rd party retailer for sprint, my rep set me up with a free airrave, no questions asked.
MY question is, does the Airrave have some sort of password protection so that i won't have 5 neighbors constantly using my Airrave? I know it works through my internet, so I don't want to have a bunch of people slowing down my internet.
Also, I was reading about an issue with text messaging with the airrave. Does anyone know if they fixed the problem yet?
Click to expand...
Click to collapse
You can lock your airave to just your number. And I have no problems at all when using the airave, texting, calling, or data

Slash8915 said:
MY question is, does the Airrave have some sort of password protection so that i won't have 5 neighbors constantly using my Airrave? I know it works through my internet, so I don't want to have a bunch of people slowing down my internet.
Also, I was reading about an issue with text messaging with the airrave. Does anyone know if they fixed the problem yet?
Click to expand...
Click to collapse
The Airrave has made a tremendous difference for my coverage at home-- I live 35 flights in the sky here in Chicago and prior to the Airrave there were some places in my condo unit that I got full signal strength and other places within the unit that I got no signal; with the Airrave I am full strength and no longer need to worry about missed calls/texts due to my phone being in one of the dead zones in my unit.
I don't have password protection enabled on the Airrave (my Wi-Fi & broadband is PW protected) and haven't noticed a negative impact on my web speeds due to the potential of other's accessing Airrave. I would be happy to see if PW protection makes a difference if you'd like me to test it out.
As far as the sending of texts issue-- yes on RARE occasions w/the E4GT on wi-fi (which is connected to Airrave) I will get a Failed message when trying to send a text (surprisingly NO issues receiving texts, I even get texts at the same time I am getting Failed to Send notifications). My solutions, both which have worked consistently: 1) Disconnect the E4GT from wi-fi and try to resend 2) If that doesn't work reboot and try to resend.
Hope that helps

There is a way to lock it down so only you could use it.. and possibly any other lines on your acct. However when i asked sprint about it they either didnt want to hassle with it or it really doesnt matter because they didnt want me to lockit down.. either way it has a certain range which can be extended.. i think 800ft then can be extendended to a certain amt of feet. Rarely does it have issues and the only thing they make you do is reset everything. The speeds are still 3g speeds but where you have no service it works perfectly.. i use the antennae and have it close to the ceiling (i have two floors) and of course practically in thw window which is needed to maintain a good gps lock.. other than that, cant complain about something your using free of charge. There is also the time i wanted the gs2.. and what would ya know, my airrave was elig for a full upgrade ;-). So got the sgs2, did esn chng with my line, switched airrave back, sold the og epic.. win/win situation!
Sent from my SPH-D710 using XDA

Slash8915 said:
So I'm moving to a new apartment in a couple of weeks, and the area is notorious for having crappy sprint coverage. Being as that I'm a 3rd party retailer for sprint, my rep set me up with a free airrave, no questions asked.
MY question is, does the Airrave have some sort of password protection so that i won't have 5 neighbors constantly using my Airrave? I know it works through my internet, so I don't want to have a bunch of people slowing down my internet.
Also, I was reading about an issue with text messaging with the airrave. Does anyone know if they fixed the problem yet?
Click to expand...
Click to collapse
Once you get it...it'll be an active line on your account.. click and open it online and put in numbers you only want to have access.
Sent from my SPH-D710 using xda premium

The moment you get your airwave up and running marks the end of texting as you know it. It is really that bad.
Sent from my SPH-D710 using Tapatalk 2

revamper said:
The moment you get your airwave up and running marks the end of texting as you know it. It is really that bad.
Sent from my SPH-D710 using Tapatalk 2
Click to expand...
Click to collapse
Lol probably a sprint issue in your area..no problems here at all.. once upon a time there was until i got my airrave replaced.. no problems since and ive been on it over a year
Sent from my SPH-D710 using XDA

revamper said:
The moment you get your airwave up and running marks the end of texting as you know it. It is really that bad.
Sent from my SPH-D710 using Tapatalk 2
Click to expand...
Click to collapse
Had mine 6 months and haven't had any problems sending or receiving any texts
Sent from my SPH-D710 using Tapatalk 2

I got my airrave in late November and hated it.
The unit caused my phone to constantly think that it was in Tulsa, OK (when in fact I live just north of Oklahoma City, OK) - which was pretty annoying as trying to get the weather or GPS navigation was pretty useless until I got out of the airrave's range.
Then I did some testing and found out that in fact I was missing a rare amount of incoming text messages - like perhaps 1 in 20 or so.
I hate missing any message so that combined with the GPS issue was enough to make me discontinue using the airrave. Fortunately by then some of the better modems for our device had been released which made it to where I didn't need the airrave just to get reliable service at home anymore. I still occasionally miss a call because it takes so long for the phone to receive notification of the call, but I'd rather miss a call than a text message, as voicemail ALWAYS goes through, whereas a missed text message just goes off into the ether.
I came to this thread hoping to see if the problems had been solved yet, but I figured I should share my issues as well. Also I tried a ton of stuff to get the airrave to work properly even with some really knowledgable sprint techs and nothing worked - there was supposed to be an update out "sometime 2012" though so not sure if that's been pushed yet or not.
Edit: Oh also, I wanted to mention that yes you can lock down the unit to only respond to your phone number(s) pretty easily. Thing has a HUGE range as well so it has that going for it. Oh and it's not a big deal for me but do keep in mind your bill will go up by $1.50 a month for that stupid "administration fee" - but you can work it to get a free upgrade out of the line sometimes so you can make it worth it for you.
Hope this helps!

The only time I needed it was when I had the evo3d, I had no signal in my house. Since I had it I've had the texting bug, it been unplugged in my kitchen for the past 3 months.

I have had the Airvana with no issues with the Evo and then Evo3D. Got my E4TG and had texting issues for the first day, then I was fine for a few months. Starting last Thursday, I can no longer receive texts from Sprint or any carrier, I can send fine. I reset the Airave at least 15 times and still the same issue. Sprint says that's just the way the Airavana model works and sometimes it has text problems. They can't explain why it worked fine for months and then just stopped. I am going to hook up my original Samsung Airave that only did 1x data and see if it still happens. I use wifi at home so no need for the Airvana 3G data, especially if I am going to have more texting issues.

I've had my airave since October 2011 and it's made a HUGE difference in service. I live in an area that the Sprint coverage map says has great voice and full 3G, but in actuality I can barely get 1 bar anywhere in my neighborhood, data is deplorable and, often I was roaming in my own apartment. Because of this I had to argue through 3 CS reps before they just gave me one without trying to charge the $120. I do not have it locked down to my number, and i have not noticed any issues with my internet speed - Netflix works flawlessly on my laptop and through my bluray. I have noticed that my phone will sometimes not switch over once in range and I have to toggle airplane mode to straighten it out. Frustrating, but rare.
I would like to know how one of the the previous posters was able to finagle an upgrade out of the Airave line though.

luckychef28 said:
I've had my airave since October 2011 and it's made a HUGE difference in service. I live in an area that the Sprint coverage map says has great voice and full 3G, but in actuality I can barely get 1 bar anywhere in my neighborhood, data is deplorable and, often I was roaming in my own apartment. Because of this I had to argue through 3 CS reps before they just gave me one without trying to charge the $120. I do not have it locked down to my number, and i have not noticed any issues with my internet speed - Netflix works flawlessly on my laptop and through my bluray. I have noticed that my phone will sometimes not switch over once in range and I have to toggle airplane mode to straighten it out. Frustrating, but rare.
I would like to know how one of the the previous posters was able to finagle an upgrade out of the Airave line though.
Click to expand...
Click to collapse
+1

my airrave is awesome .. i had to ***** to like 3 people to get it free with no monthly payment but i finally got it . but when i leave my house i dont get the reception .. even like in my driveway so unless your in an apartment building with thin walls i dont think the reception would even reach anyone elses place

I love mine. You finally get some decent 3g speeds. I don't think you have to worry about locking it though. The range isn't that far and you have to also take into account that not everyone has a sprint phone. Plus it doesn't effect my computer speeds at home. We can have Netflix going on two computers and i can talk on the phone with no hiccups.
Sent from Team KC's founding member HTC Evo 4G LTE.

Thanks for the replies, everyone. Where I currently live, I have decent coverage, but I wanted to have it before I moved. I REALLY hope I don't have any text issues, because that would really irritate me. As far as admin fees, I doubt I'll be charged anything. Being as that I'm a store manager, every fee so far has been waived. It also meant I was able to get my E4GT for $50 the day it came out.

I have the texting issue... they have reset the air rave continuously, replaced it twice... and it still base the same problem. Doesn't matter if I am connected to wifi or not.

Slash8915 said:
Thanks for the replies, everyone. Where I currently live, I have decent coverage, but I wanted to have it before I moved. I REALLY hope I don't have any text issues, because that would really irritate me. As far as admin fees, I doubt I'll be charged anything. Being as that I'm a store manager, every fee so far has been waived. It also meant I was able to get my E4GT for $50 the day it came out.
Click to expand...
Click to collapse
The Epic 4G Touch forum, as well as the XDA site is rife with complaints about the Airave. I had it and I had the problem with handing off calls once I left its range but my kids had tons of problems with text messages queuing up. Others swear by it.
Just remember: You have to return it or they will charge you for the device. Not hard but when I returned mine they tried to charge me. I think it was $250. I kept my tracking number tho so no problem... Except for one more 30 minute to Sprint.

Do not, I repeat do not lock the airrave down so only you can use it.
This results in anyone else trying to use a sprint phone within the airraves coverage not able to get service at all.
Sent from my iPad using Tapatalk HD

R1ptide said:
Do not, I repeat do not lock the airrave down so only you can use it.
This results in anyone else trying to use a sprint phone within the airraves coverage not able to get service at all.
Sent from my iPad using Tapatalk HD
Click to expand...
Click to collapse
And yet if you don't lock it down you allow anybody with Sprint service to use your internet... unlimited... unknowingly... Yeah, the last thing I want is for my wacked out neighbor downloading kiddie porn through my internet connection.

[Q] [Verizon] Galaxy Nexus losing signal constantly - fixes?

I'm on my 3rd Galaxy Nexus. Thankfully Verizon has been good about replacing them, albeit with recertified devices. Here's my device history:
Headphone jack stopped working. No signal issues.
3G/4G connectivity drops out frequently when sitting in one place with strong signal. Battery drains insanely fast.
Same as #2
I've been rooting/unlocking all of them and running AOKP with the 4.0.4 radios. Both of the recertified devices they've sent me have been 4.0.2 that I upgraded. Are there different hardware versions of the GNex on Verizon? I don't get why the first one I had didn't have any signal issues and now both of these replacements do.
Any ideas?

There are 2 hardware versions 9, which was basically the first batch from Korea, and 10, which is everything shipped since then. You can tell what version you have based on your baseband in the about menu in settings.
I515.09 is version 9.
I515.10 is version 10.
There doesn't appear to be major performance differences between the two. However, different radios affect different versions distinctly. The radios from the leaked 4.0.4 IMM30B build seem to improve v9 and either decrease or have no effect on v10, for example.
As a Day 1 owner, I have v9. I have had no radio issues. Others have v10 and no issues. If you've had 3 devices, you probably have a v10, but might have received a v9 before. Probably the one you bought.

Interesting. Both of the new ones (with connectivity issues) are v10. I guess I didn't realize radio images could cause such drastic connectivity problems. I mean, the phone is sitting in place going from 5 bars to no signal...

Interestingly, I am seeing the same behavior. My signal drops at random times in locations I know are known good locations, e.g., my office in downtown Baltimore.
In my case, the signal drops are on a replacement device, as I cracked the screen on my original GNex. This is after replacing my SIM as well.
This replacement device is a v10 as well.
Sent from my Galaxy Nexus using XDA

I've tried every radio image available and I'm still getting this issue. Looks like I'm not the only one:
https://code.google.com/p/android/issues/detail?id=24345
Guess I just have to keep getting replacements from Verizon unless anyone has any ideas for how to fix this with some sort of software/firmware change.

I too am on my third one, going to have to get a 4th.
1) Inability to keep signal. I checked with verizon and they said that it was a defective sim card reader.
2) Charger port died, about 45 days from when it was purchased.
3) Same as 1, unconfirmed if it's the sim card reader.

The problem here is the garbage that Verizon sends out as CLNR devices. I went through I think six, YES SIX CLNR Touch Pro2's about 4 years ago before they agreed to send me an OG Droid, then I went through three of those. Then two Thunderbolts. Problems were mainly cosmetic, but also radio problems.
Now I'm waiting on Nexus #3, the first one had a cracked bezel in the upper left, the second had two notches in the bottom of the bezel. Hopefully the third time will be the charm. I take great care of my phones and keep them in like-new condition, so I expect my replacements to be also.
The woman I talked to today told me it was "only the 3rd time in 7 years" that she had heard of someone receiving a bad CLNR phone. I almost laughed into the phone and sarcastically told her "I guess I'm just lucky?". Unbelievable.

theredspecial said:
The problem here is the garbage that Verizon sends out as CLNR devices. I went through I think six, YES SIX CLNR Touch Pro2's about 4 years ago before they agreed to send me an OG Droid, then I went through three of those. Then two Thunderbolts. Problems were mainly cosmetic, but also radio problems.
Now I'm waiting on Nexus #3, the first one had a cracked bezel in the upper left, the second had two notches in the bottom of the bezel. Hopefully the third time will be the charm. I take great care of my phones and keep them in like-new condition, so I expect my replacements to be also.
The woman I talked to today told me it was "only the 3rd time in 7 years" that she had heard of someone receiving a bad CLNR phone. I almost laughed into the phone and sarcastically told her "I guess I'm just lucky?". Unbelievable.
Click to expand...
Click to collapse
I've had one "certified" bionic and I honestly couldn't tell it from a new one. Six months later I'm having the data drop issues and they're sending me a nexus. Hoping we both have some luck with this.
Are you getting the extended battery? They told me they were out of the regular batteries so I'm getting the extended.

truedis said:
I'm on my 3rd Galaxy Nexus. Thankfully Verizon has been good about replacing them, albeit with recertified devices. Here's my device history:
Headphone jack stopped working. No signal issues.
3G/4G connectivity drops out frequently when sitting in one place with strong signal. Battery drains insanely fast.
Same as #2
I've been rooting/unlocking all of them and running AOKP with the 4.0.4 radios. Both of the recertified devices they've sent me have been 4.0.2 that I upgraded. Are there different hardware versions of the GNex on Verizon? I don't get why the first one I had didn't have any signal issues and now both of these replacements do.
Any ideas?
Click to expand...
Click to collapse
So I had or I guess still have a model 09. It is rock solid with data and connectivity. No dropped calls whatsoever. But it does suffer from a blown speaker. So I received a replacement model 10. Wouldn't connect to network. No 4g no service. Sent it back and kept 09 model. Received my new replacement today. Also model 10. It would drop service and data every 5 minutes. Returning it and should get another replacement. I would rather use my 09 model with a broken speaker than the 10 model. Verizon did acknowledge the problem between models and stated they were working on a software update. Couldn't tell me a release date. To my knowledge that is prob the only fix, waiting for verizon. Or you can keep getting replacements until you get an 09 model.
Sent from my A100 using xda app-developers app

Surlock said:
I've had one "certified" bionic and I honestly couldn't tell it from a new one. Six months later I'm having the data drop issues and they're sending me a nexus. Hoping we both have some luck with this.
Are you getting the extended battery? They told me they were out of the regular batteries so I'm getting the extended.
Click to expand...
Click to collapse
Well I came from a Thunderbolt that I had a history of problems with and the tech agreed to send me a Nexus. He said they were out of standard, so I would have to purchase my own battery. I agreed considering I was getting a HUGE upgrade. I went and bought an extended for $25 in store.
When I called back to get a second Nexus after my first was cracked, the tech told me that I shouldn't have had to pay and he would order me a standard battery and door for free.
When the second phone arrived and was damaged, I asked the woman I spoke to about the battery again. She said she had no idea when it would be back in stock, so she ordered me a battery dock/charger, which comes with a standard battery. So that's about a $30 value. If you want to be persistent, you could keep calling and ask for a standard battery. I'm sure they would send you one for free once they are in stock.
Nexus #3 seem to have no physical problems and the screen looks good. Hopefully there are no internal problems. Good luck with your replacement.

theredspecial said:
Well I came from a Thunderbolt that I had a history of problems with and the tech agreed to send me a Nexus. He said they were out of standard, so I would have to purchase my own battery. I agreed considering I was getting a HUGE upgrade. I went and bought an extended for $25 in store.
When I called back to get a second Nexus after my first was cracked, the tech told me that I shouldn't have had to pay and he would order me a standard battery and door for free.
When the second phone arrived and was damaged, I asked the woman I spoke to about the battery again. She said she had no idea when it would be back in stock, so she ordered me a battery dock/charger, which comes with a standard battery. So that's about a $30 value. If you want to be persistent, you could keep calling and ask for a standard battery. I'm sure they would send you one for free once they are in stock.
Nexus #3 seem to have no physical problems and the screen looks good. Hopefully there are no internal problems. Good luck with your replacement.
Click to expand...
Click to collapse
Why would I want a standard battery instead of the extended battery?

Surlock said:
Why would I want a standard battery instead of the extended battery?
Click to expand...
Click to collapse
Having two batteries are better than one

theredspecial said:
Having two batteries are better than one
Click to expand...
Click to collapse
I'm surprised they wouldn't want the extended battery back.

I have I515.09, but still have the intermittent signal issue, although not quite every 5 minutes (maybe 30). I've had the problem since the original 4.0.2 and factory baseband, 4.0.4 and its baseband, and 4.1.1 with 4.0.4's (Verizon doesn't have 4.1.1 baseband update yet).

About to get my 4th device...
1. Charging bug. When phone wasn't plugged in the phone constantly thought it was being charged on and off
2. Crappy purple tinted screen
3. Dropping signal...
The Certified devices blow, the first phone I had was a 09 I would bet. Korean made. The two replacements have been 10 and chinese made... I'm demanding a Korean made 09 phone.

unrefine said:
About to get my 4th device...
1. Charging bug. When phone wasn't plugged in the phone constantly thought it was being charged on and off
2. Crappy purple tinted screen
3. Dropping signal...
The Certified devices blow, the first phone I had was a 09 I would bet. Korean made. The two replacements have been 10 and chinese made... I'm demanding a Korean made 09 phone.
Click to expand...
Click to collapse
I have a Korean made 10.

agreed
adrynalyne said:
I have a Korean made 10.
Click to expand...
Click to collapse
just got my 2nd replacement after reading this forum. was so excited it was a Korean 09! Things working fine. You guys were awesome that you knew what model this problem affects and Verizon has no idea or doesn't care enough.

3rd Replacement Nexus, still have dropped signal

1st GNEX - My original one. Something fried internally; wouldn't charge or turn on. Had since Feb. Returned.
2nd GNEX - TERRIBLE signal loss. I was losing signal every 3 - 5 minutes! Couldn't even go through a complete call or send / receive texts without dropping signal. Returned.
3rd GNEX - Again, TERRIBLE signal loss. Now losing signal every 10 - 15 minutes. Still too often considering my original one didn't have an issue. About to be returned.
But, the Tech Support lady I just talked to said that they would not swap this next one out. That if I continue to have a problem they will open a support ticket that obviously it has to be something with the signal in my area. I called BS on that. I told her my brother in law's Nexus doesn't have this issue. My wife's Rezound doesn't have the issue. The display model at the store doesn't have this issue. BS on it being something with the signal in my area or "something related to my phone number only" as she put it. HUH? I've tried different SIM cards as well, but nothing helps. I've tried other ROMS, other Kernels, even other Radios, but nothing helps.
I LOVE the Nexus phone, but if I can't keep a signal then it becomes a small, wifi only tablet. She mentioned something about offering me another phone as a replacement, but the only one I would consider is the Galaxy S3 and even then I'm not sure I want to switch from the Nexus. I just want one that works!
BTW, she said there are no known issues with the Nexus dropping signal. I told her to run a Google search and see for herself. If Verizon is that naive the acknowledge there is an issue (or that slow on catching up with actual facts) then they have some serious issues.

I would return it, If the next one doesn't work then take it back and say I want a new one. They cannot stop you from getting it repaired or replaced. If not take them to small claims court

I had to get mine replaced for the exact same issue, and luckily this one is working well. I also had a Tier 2 tech support agent say that they usually don't have reports on this issue, and I (accidentally) LOL'd at her because the Verizon user forums are FLOODED with the same topics of signal loss.
I'd personally recommend just replacing this one, and if the issue still happens, then just request a NEW, factory sealed, phone.

Callers Can't Hear Me, But I Hear Them Just Fine

Other callers say that I'm Fading out, I'm breaking up and then eventually that they can't hear me at all,
All the while I can hear them fine.
And my Signal strength bars are usually at 4.
Once in awhile the calls Drop.
Sometimes if I move a few inches or a foot, one way or the other, the other party says they can hear me.
But sometimes they still can't hear me.
This usually happens after I'm on the call for 2-4 minutes, But sometimes after only a few seconds.
This is happening on a majority of my calls,
There are certain areas, approx. 3, where I have no issues. And I know if I make a call from those exact areas I'm fine.
I've been on the phone with Sprint multiple times regarding this issue over the past 2 months, and there are trouble tickets out on this.
The issues began 2 months ago when I first activated my S3.
I came from a SE4GT without issue for 9 months.
I'm on my 3rd S3, and continue to have the issues.
The issues are occurring Every day, multiple times a day. The 1st replacement was within the 14 day return period.
The 2nd replacement was due to the Screen Rotation feature failing to operate. The device was checked out by the Sprint tech in store, and my S3 was replaced under TEP.
Because I have been experiencing the same Fading and Breaking up call issues on all 3 S3's, I thought the issues were with the Sprint Network build and LTE device communication. I thought either that or that the S3 has a hardware or software issue on their devices, but because others seem to not have issues, I thought it may be a Network, Upgrading the Tower issues.
But then I just found this thread:
http://www.samsunggalaxys3forum.com/forum/samsung-galaxy-s3-audio/898-poor-call-quality-3.html
I troubleshoot landlines and phone systems for a living, including LED lighting, AV and cctv systems, but this issue has me baffled, and Sprint is unclear what the issue is, and are still working on it.
Sprint has said -
- the upgrade to the Towers, is causing my issues
- the upgrades to the Towers can't be causing the issues because LTE isn't switched on yet in your area
- your S3 sounds like it has an internal antenna problem
- Do you live near water, because living near a body of water, the ocean for instance, can cause issues, although we're still not clear why the body of water causes issues (and this reasoning was given to me by Account Services)
- they're working on Towers in your area. 112 Towers have been upgraded, and they have 72 Towers left.
Etc., etc.
You see why I am also confused because I can't get a straight answer. Sprint is working on the issues and is in communication with me,
After extensive googling, I'm still unsure it it's a:
- Sprint Network issue
- S3 hardware, or software failure on some of the devices. If true, I've had 3 of them already
- combination of the S3 and the Sprint Network communicating with each other due to Tower upgrades, regarding Network Vision LTE.
I disabled the Noise Cancelling feature on my 2 other S3's, But the issues continued.
I just disabled the feature on my current S3, and will see if that helps this time.
I was discussing this issue in someone else's thread whose title was about not being satisfied with Sprint, but didn't want to clutter up that thread with an issue as specific as this is.
Any ideas as to what the cause of the above issues are welcomed.

same trouble
I had the same trouble and i came to the conclusion that it was the mute when phone is flipped over setting in the motions menu. may seem like a simple idea but its worth a shot. Hope you get your problem solved.
Biker1 said:
Other callers say that I'm Fading out, I'm breaking up and then eventually that they can't hear me at all,
All the while I can hear them fine.
And my Signal strength bars are usually at 4.
Once in awhile the calls Drop.
Sometimes if I move a few inches or a foot, one way or the other, the other party says they can hear me.
But sometimes they still can't hear me.
This usually happens after I'm on the call for 2-4 minutes, But sometimes after only a few seconds.
This is happening on a majority of my calls,
There are certain areas, approx. 3, where I have no issues. And I know if I make a call from those exact areas I'm fine.
I've been on the phone with Sprint multiple times regarding this issue over the past 2 months, and there are trouble tickets out on this.
The issues began 2 months ago when I first activated my S3.
I came from a SE4GT without issue for 9 months.
I'm on my 3rd S3, and continue to have the issues.
The issues are occurring Every day, multiple times a day. The 1st replacement was within the 14 day return period.
The 2nd replacement was due to the Screen Rotation feature failing to operate. The device was checked out by the Sprint tech in store, and my S3 was replaced under TEP.
Because I have been experiencing the same Fading and Breaking up call issues on all 3 S3's, I thought the issues were with the Sprint Network build and LTE device communication. I thought either that or that the S3 has a hardware or software issue on their devices, but because others seem to not have issues, I thought it may be a Network, Upgrading the Tower issues.
But then I just found this thread:
http://www.samsunggalaxys3forum.com/forum/samsung-galaxy-s3-audio/898-poor-call-quality-3.html
I troubleshoot landlines and phone systems for a living, including LED lighting, AV and cctv systems, but this issue has me baffled, and Sprint is unclear what the issue is, and are still working on it.
Sprint has said -
- the upgrade to the Towers, is causing my issues
- the upgrades to the Towers can't be causing the issues because LTE isn't switched on yet in your area
- your S3 sounds like it has an internal antenna problem
- Do you live near water, because living near a body of water, the ocean for instance, can cause issues, although we're still not clear why the body of water causes issues (and this reasoning was given to me by Account Services)
- they're working on Towers in your area. 112 Towers have been upgraded, and they have 72 Towers left.
Etc., etc.
You see why I am also confused because I can't get a straight answer. Sprint is working on the issues and is in communication with me,
After extensive googling, I'm still unsure it it's a:
- Sprint Network issue
- S3 hardware, or software failure on some of the devices. If true, I've had 3 of them already
- combination of the S3 and the Sprint Network communicating with each other due to Tower upgrades, regarding Network Vision LTE.
I disabled the Noise Cancelling feature on my 2 other S3's, But the issues continued.
I just disabled the feature on my current S3, and will see if that helps this time.
I was discussing this issue in someone else's thread whose title was about not being satisfied with Sprint, but didn't want to clutter up that thread with an issue as specific as this is.
Any ideas as to what the cause of the above issues are welcomed.
Click to expand...
Click to collapse

tymansdaddy said:
I had the same trouble and i came to the conclusion that it was the mute when phone is flipped over setting in the motions menu. may seem like a simple idea but its worth a shot. Hope you get your problem solved.
Click to expand...
Click to collapse
I have that feature off.
I'm still not sure what the issue is.
I haven't made many calls after deativating the noise cancelling option.
I'll continue to monitor the situation.

Biker1 said:
I have that feature off.
I'm still not sure what the issue is.
I haven't made many calls after deativating the noise cancelling option.
I'll continue to monitor the situation.
Click to expand...
Click to collapse
Consistently having the same problem here.

BJBes said:
Consistently having the same problem here.
Click to expand...
Click to collapse
Sprint closed out my trouble ticket, and said their Towers are working properly.
They wrote me an eTicket, and asked me to go to the Sprint store to have my S3 checked out. They said it must be a device issue, and if the S3 checks out ok, to call back and they'll open up another ticket.
I ain't wasting another 4 hours at a Sprint store between traveling to and from the store, and waiting for the S3 to be checked out.
Last time my S3 was checked out, I had to come back a 2nd time to pick up the replacement S3 due to a fault Screen Rotation. A total of 6 1/2 hrs.
I'm on my 3rd S3, and All 3 have had the problem, and I'm through wasting my time.
The issue is either:
- Faulty S3's. Not all customers are having the issue though.
- the way the S3 communicates with the Towers in certain areas.
I'll give it another 2 months, and if the issues remain, I'll get up and go. I'm not fond of the other carriers though, but I need my S3 to work 100% of the time as a Phone.
Having slow as molasses data is bad enough, while other Carriers have been way ahead of us for years.
14 years, and I've Never had these Fading Calls issues.
The problem is that you get caught up in the Never Ending Sprint Trouble Ticket Circle, either because they know what the cause of the issues are, and are not saying, or they don't know.
Believe me, either Sprint, Samsung or Both Know What the Problem is.......
With the above being said, I've noticed my calls are not Fading as Frequently the past couple of days as they have the past 2 months. But that may be due to the fact I've made very few calls. I definitely will be paying attention.

Same issues are still occurring.
Called Sprint to have my ETF waived due to consistently poor service regarding Fading calls for over 2 months.
Rep offered to connect me to account services.
AS was no help, and had quite a different attitude from years ago.
Apologized for the poor service, but the ETF stands as is because they are fulfilling the contract.
After being nice for over 2 months, and most of the 14 years, and getting the run around with the old - -
Must be the Towers
Well have the Towers checked out.
Here's your trouble ticket.
Then it goes like this:
The Towers are ok
Must be your device
Bring it to a store
Then it goes like this:
Your phone is ok
There's nothing wrong with it.
Then I call customer lack of support again:
Oh, your phone is ok?
That's what the store says, but the issues remain.
Ok, I'm sorry to hear that.
I'll open up another ticket for you......
Then the Continued same Old Non Resolution Endless Circle Continues.......
With Hours and hours and hours wasted on the phone, going to the Sprint store, going back to the Sprint store, calling customer lack of support again, and on and on and on.....
It's bad enough when Sprint Plays All their Customers (except for a few) with the BS Data or lack of Data Excuses for All these Years, and most of us Fall into the the Sprintlobotimization Mode, me included.
But that is coming to a Well Deserved End.
After almost 14 years with Sprint, I am Looking Very Forward to Leaving.
The past 2 Months have been Horrendous!!
Oh, the idiot rep had the balls to tell me they can help me to pay the $350 ETF by buying back my S3 for $149!!!!!!!
I laughed at them. You're kidding me, right??
I can sell it for more than double that.
Ok, there you go, they said. That'll help you out.
I verbally blasted the crap out of this Idiot!
I asked where I can escalate this?
They said they're it.
Where can I file a complaint?
They said the BBB
I said I'm also writing the PSC.
I asked what state to file in. State of residence or where issues are?
They said state of issues.
Anyway, see my Signature for what's next.
Good luck to everyone, but don't let Sprint Tread on you too much, and when it gets too much, just leave and save yourself Much Aggravation.

Btw, just a little heads up about Verizon:
Even though I always said they had the best coverage, I always hesitated going to them because of what I thought was their extremely high and ala carte pricing structure. Meaning you have to pay for every little thing when other Carriers included them.
But after researching their plans recently, I found out that things are a little different now, and they are pretty reasonable for my needs. Here's the plan I'll be on:
Unlimited Minutes & Texts w/2GB Data - $100/mo.
Each additional 2GB Data increment is $10/mo.
For example:
If you want 4GB data total, you pay:
$100 + $10 = $120 + taxes & surcharges.
All Equipment Protection - $6.99/mo.
Includes equipment failure, loss, theft, water damage, etc.
The deductible is $99 for loss, theft, or water damage.
They have very generous discounts for employees of many different Companies.
I know what you're thinking.
Only 2GB of Data??
But if you think about it, Sprint Unlimited Data is for slow 3G right now, for most customers.
I will tell you this, and Mark my Words--
When and if Sprint's LTE gets off the ground, Unlimited Data will go Bye Bye.....
In addition, I have read that there are compatibility issues with the equipment they are using to upgrade their Towers, due to using equipment from 2 different manufacturers. This was posted on that Site that keeps up to date on the LTE build out. SEGRU4, or something like that. I posted the link to this topic a while ago. When I find it, ill repost it.
Sprint will not be able to afford to give away Unlimited Data at LTE Speeds to Tens of Millions of Customers, especially with the influx of iPhone customers.
They have to pay for the $$31 Billion dollars they laid out for the iPhone, in addition to the expenses for upgrading their network.
Remember that sprint has already matched the other Carriers regarding:
- Raising the ETF
- Discontinuing the Gold Premier program
- Increasing TEP
etc. etc.
Don't think for a moment that Sprint is going to keep offering Unlimited Data.
That will Stop in a heartbeat.
Anyway, some things to think about.
I made the mistake of renewing my contract 2 months ago, instead of just buying my S3 outright, or just switching Carriers.
As they say, it's better Late than Never.....