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so i was having trouble sending/receiving text and calls drops, at first i thought it was the rom, flashed different roms modems and nothing would help i even went back stock and the problem was still there , so, i placed a phone call with my epic and my evo and after like 20 or 30 seconds the call just drop on both, so i figured if it happen on both lines it must be the airave , i unplugged it and made a test call and send few sms and ,bingo! it all works great now, i have not yet called sprint but, just wanted to share it incase someone with an airave might be or will have this issue..
btw, the airave seems to be working fine all light were ok, full bars on my cell too ..
Same here, mines been unplugged for a few weeks now. I been meaning to call Sprint to send that pos back.
i chatted with them and was told no issues around my area, i told him that seems like tower around my house were fine since i could text and call fine long as i am away from the airave, they dont seem to have a clue what the problem is...
I had the same problem this morning - full bars, could place calls but they'd drop, couldn't send/receive texts, but it seems to be fixed now. For what it's worth, I'm in San Diego, 92124. I tried restarting the Airave, router, and modem, and none of that did a thing. Left for a while and when I came back, everything's working fine.
gabestover said:
I had the same problem this morning - full bars, could place calls but they'd drop, couldn't send/receive texts, but it seems to be fixed now. For what it's worth, I'm in San Diego, 92124. I tried restarting the Airave, router, and modem, and none of that did a thing. Left for a while and when I came back, everything's working fine.
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same here, mine seems to be working fine now...
It does that, did it with the go evo too, and the evo 3d as well.
There is an outage with the airave service. It started yesterday and is affecting all areas. Most should be back up and running now.
For those with airrave problems do the following:
Step 1: Remove battery from device
Step 2: Place battery and device on top of airrave (make sure device still has the battery door removed and screen is up)
Step 3: Press reset button on the back of the airrave
Step 4: Once all the lights are solid green on your airrave again you are done and your device is now setup to work with your airrave.
(These directions are right from Sprint)
Let me know if it works for you (it actually did for me, although I'm not sure why)
I'm sure the Sprint rep was laughing at you when they told you to do this.. lol
Sent from my SPH-D710 using xda premium
dtr145r said:
I'm sure the Sprint rep was laughing at you when they told you to do this.. lol
Sent from my SPH-D710 using xda premium
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most sprint reps dont know even step one of this procedure i can tell you now, i tend to see the issue being because of updated ip addresses, which needs a restart, that procedure does help sometimes, hopefully its just network vision going into effect.. meh
I realize that makes ZERO sense, but it was like midnight and i had just got my E4GT and this is what finally got it to work (this was months ago...). Prior to this it did nothing at my house cause signal sucks here...
Sent from my SPH-D710 using XDA Premium App
I just switched today from the Evo3D to the E4TG and have an Airvana, the 2nd model airave. I can make and receive calls, receive texts. Sending texts does not work without unplugging the airave, they just keep failing. I called support and the guy told me it's a known issue with some phones and no ETA on solution. I said guess I should switch back to my phone that was working fine then and he said "If you need to use your phone to communicate then I would switch back." No I bought my phone to use as a paperweight not to communicate dumbass.
Talked to another lady after I reset my airave and she said it was installing new firmware and even told me when it was done (lights were all solid about 10 seconds later so she must have actually been looking at it like she said.) She then told me many phones can't send texts and they don't know why. I see the mobile light flash when it tries to send just like it did with my last several phones but then fails. Love this phone but with the airave unplugged I can send texts but wont be able to make/receive calls. With it plugged in I can have calls, but not send texts. I work from home and my work phone is Sprint so have to have it plugged in. Can't really figure out why the hell it would work with some phones and not others since it shouldn't matter what phone is being used on it.
Same problem, after 15 mins on the phone with Sprint, the rep found some paperwork indicating that it is a known issue and an update is forthcoming. No indication as to ETA however. For reference, an iPhone 4s and an EVO 4G has the same issue at my house. I use Google Voice so I can not confirm the issue with the E4GT.
Yea no need to get too upset guys its a know issue and I know it sucks. I just pull the power, send txt then all is well afterwards
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playya said:
Yea no need to get too upset guys its a know issue and I know it sucks. I just pull the power, send txt then all is well afterwards
Sent from my SPH-D710 using Tapatalk
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That would be great for me if I barely sent any texts. With the amount of texts I go through, I would just have to leave it unplugged
Yup, I.got an airave too because of horrible service around my.house. Not only dOes airave cause texting issUes, but it sends duplicate, triplicates of teXts and I get multiple copies of texts as well, some like days old. Sprints network seems worse now than before they started 'upgrades'
Sent from my SPH-D710 using xda premium
The thing that fixes it for me is using roam control and tossing the POS airrave in the trash.
have you guys done a hard reset of your airrave?; That is get a paperclip, and hold the reset hole in for at least 30 seconds, then release..It will take awhile for it to come back, but, anytime I have had an issue with it, that fixes it.
I have zero issues with my airrave, both for texts and for calls, so it can work properly for you...
Does anyone having this issue have the original white Samsung Airave with the blue lights? I upgraded to the Airvana when those came out in the fall of 2010. When I had the white Samsung one, I never had an issue with the duplicate texts or any other issues that I had with the Airvana right out of the box. Just wondering if maybe getting the original Airave again would work. Main difference is that one did not do 3g data (only 1x) but not a big deal as I use wifi at home.
---------- Post added at 12:59 PM ---------- Previous post was at 12:55 PM ----------
wase4711 said:
have you guys done a hard reset of your airrave?; That is get a paperclip, and hold the reset hole in for at least 30 seconds, then release..It will take awhile for it to come back, but, anytime I have had an issue with it, that fixes it.
I have zero issues with my airrave, both for texts and for calls, so it can work properly for you...
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Yea actually did that twice last night and Sprint said it loaded new firmware but still the same issue persists. Going to mess with it some more today though.
I have changed nothing today and so far I have sent about 25 texts with no problems where yesterday I could not even send 1. Making phone calls was never an issue, receiving was an occasional problem, but so far that appears to be working too.
well, knowing how pathetic Sprints network has been for the last few months, I guess anything is possible!
glad things are working for you; lets hope it stays that way!
I realize this isn't the Sprint forum, but trying to post in many places, so they get the hint:
I'm on my 3rd Epic 4g Touch phone. It's a great phone, but the first one I had wouldn't accept OTA updates. They replaced it with a phone with a broken camera.
Most recently, I can't get text messages from certain numbers. Yeah yeah, it's just texts, but in this day and age, I need to be able to receive text messages. I've missed work meetings, notices from the baby sitter, friends visiting from out of town, etc. Some of my friends have stopped inviting me to do things because it's too big of a pain to just send a text to everyone and then remember to call me.
Here's the real problem: Sprint won't do anything about it. I've had at least 3 escalated service tickets. I've spent at least 10 hours on the phone with customer service and tech support. Each time, they tell me they'll get back to me in 48-72 hours and they never do. When I call back, they tell me that they need to create a new ticket and it will be another 48-72 hours.
Today, the customer service rep told me that I needed to go into a Sprint store and have them look at the phone. I spent $5 in gas and 2 hours out of my work day to go down there and have a very sympathetic associate tell me that there's nothing wrong with my phone, it's a network problem. We spent the time testing my phone, and transferring my number to a different phone and trying it that way. (It didn't work.)
What can I do? Is there legal recourse? Can I take Sprint to small claims and get out of my contract? They've already told me that if I just end my contract and don't pay their outrageous fee that they'll just send my account to collections.
Thanks for any advice.
Know anyone who can take over your contract? I did that with USCC to avoid an ETF.
price1869 said:
I realize this isn't the Sprint forum, but trying to post in many places, so they get the hint:
I'm on my 3rd Epic 4g Touch phone. It's a great phone, but the first one I had wouldn't accept OTA updates. They replaced it with a phone with a broken camera.
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I feel your pain. I've complained about missing calls/texts since I got the phone. I was promised it would be fixed with an update "any day now" for 2 months. I filed complaints against with with the BBB but nothing has worked to get me reliable service. I use my phone for work calls/txts and can't afford to miss things. I thought I would be in a better service area when I moved from WI to CA at the end of October, but I'm still experiencing the same very poor service. I'm living in a much more populated area but yet I'm roaming ALOT. My wife's phone (Nexus S) has the same issues as my ET4G. Constantly being in Roaming causes our batteries to get hammered, we're lucky to get 16 hours on a full charge.
Since we're constantly roaming, I've called Sprint and they still won't let us out of our contract without paying the ridiculously high ETF fee. They say we're in a "Good" coverage area. I've since started downloading movies to my phone and encouraged my wife to stream Netflix as much as possible. We hit 20gb of 3G Roaming Data last month... I hope it costs them a pretty penny for the data.
-Daryel
price1869 said:
I realize this isn't the Sprint forum, but trying to post in many places, so they get the hint:
I'm on my 3rd Epic 4g Touch phone. It's a great phone, but the first one I had wouldn't accept OTA updates. They replaced it with a phone with a broken camera.
Most recently, I can't get text messages from certain numbers. Yeah yeah, it's just texts, but in this day and age, I need to be able to receive text messages. I've missed work meetings, notices from the baby sitter, friends visiting from out of town, etc. Some of my friends have stopped inviting me to do things because it's too big of a pain to just send a text to everyone and then remember to call me.
Here's the real problem: Sprint won't do anything about it. I've had at least 3 escalated service tickets. I've spent at least 10 hours on the phone with customer service and tech support. Each time, they tell me they'll get back to me in 48-72 hours and they never do. When I call back, they tell me that they need to create a new ticket and it will be another 48-72 hours.
Today, the customer service rep told me that I needed to go into a Sprint store and have them look at the phone. I spent $5 in gas and 2 hours out of my work day to go down there and have a very sympathetic associate tell me that there's nothing wrong with my phone, it's a network problem. We spent the time testing my phone, and transferring my number to a different phone and trying it that way. (It didn't work.)
What can I do? Is there legal recourse? Can I take Sprint to small claims and get out of my contract? They've already told me that if I just end my contract and don't pay their outrageous fee that they'll just send my account to collections.
Thanks for any advice.
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Click to collapse
It states in the contract that service is not guaranteed 100% of the time and that network issues and device defects do not factor into that.
I've seen this issue before and it is indeed something in the network, if two different devices are exhibiting the same issue.
If you don't mind me asking, where are you located?
Do you have a discount on a family plan? You can get the etf fee waived if so.
I've had customers with this issue that have had similar problems getting it resolved, and a new phone fixed the problem. Since that clearly isn't given your description, I have a few suggestions.
1) try adding the numbers that can't text you to your blocked ptn list on sprint.com or through the phone. Once they are added, wait a few hours and remove them. Totally a shot in the dark, but worth a shot.
2) try enabling tight integration with Google voice. If they text you at your number once it's integrated with Google and the texts still don't work, the problem is on their carrier's end.
Sent from my SPH-D710 using xda premium
Fix for possible Sprint Google Voice integration issue?
I have had the same problem with sending & receiving texts since 11/2011. My Sprint # is integrated with Google Voice & somehow a few of my contacts ended up being marked as spam. Spam doesn't get routed to the native SMS, it is in the GV spam folder. Mark them as not spam & they will come to your inbox. Another issue may be in the contact's individual GV settings. Check to make sure they are not being blocked & that the boxes for sending their communications to your phone are selected in your GV settings for the contacts in general as well as individual contact settings on at www.google.com/voice
Use google voice for texting. It runs through the internet instead of sprint so it works. I don't have many problems with texting normally, but I use voice 50% of the time because its 100% reliable.
I have the same issue. With ALL my contacts from Verizon. The issue got assigned a "case number" by Sprint. That was 48 hours ago...still waiting. So frustrating.
Sent from my SPH-D710 using xda premium
revamper said:
Use google voice for texting. It runs through the internet instead of sprint so it works. I don't have many problems with texting normally, but I use voice 50% of the time because its 100% reliable.
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Though a bit of an annoyance when you suddenly realize you've missed a text/call, this is what I do. Whenever my phone is being sloppy I always check everything through Google Voice.
I've said it before: Google Voice integration (being able to use my Sprint number as my Google Voice number; http://www.google.com/googlevoice/sprint/) is the only reason I'm still with Sprint and haven't jumped to a provider with more reliable/faster network.
Just to let everyone know you cant dial international unless you dial 0 and bill it to you sprint account if you have this setup.
Some things I would try personally:
don't try and install root until all this is over
go to the contact list and export it to your external sdcard, I think it's a vcf file
remove sdcard
full odin factory flash to eg30
through the phone, do a full wipe back to factory
after that I would let the phone update itself to el29
create, on a computer, a new test gmail account and when the phone asks for your gmail, use the new one for troubleshooting purposes
call sprint on normal phone and tell them to fully reset your account and walk you through reprovisioning the phone
TURN ROAMING OFF
have someone text you that previously you couldn't receive texts from before
try texting yourself
You've done other things with google voice already. With the new email account, you can test if texts get through with a fresh account. That's to check if maybe some unknown setting in your original google account might be interferring. There have been some texts with myself and other people that simply fell into the black hole and I never received them or the other person never got them. The same thing has happened to google voice texting too so that's not perfect either.
Same problem here. Missed important calls, missed text, only to find out later after I receive a voicemail notification from a missed call. Text, well, you never find out about them...I called and *****ed about it myself, and I got the same response to take the phone in to a store, because it's probably an "antenna" issue, which we all know it's not.
Please let us know if you find a way out of etf , or whatever the solution may be. (Good thing I have my work blackberry from T-Mobile on me that always works...)
Sent from my SPH-D710 using Tapatalk
So I'm moving to a new apartment in a couple of weeks, and the area is notorious for having crappy sprint coverage. Being as that I'm a 3rd party retailer for sprint, my rep set me up with a free airrave, no questions asked.
MY question is, does the Airrave have some sort of password protection so that i won't have 5 neighbors constantly using my Airrave? I know it works through my internet, so I don't want to have a bunch of people slowing down my internet.
Also, I was reading about an issue with text messaging with the airrave. Does anyone know if they fixed the problem yet?
Slash8915 said:
So I'm moving to a new apartment in a couple of weeks, and the area is notorious for having crappy sprint coverage. Being as that I'm a 3rd party retailer for sprint, my rep set me up with a free airrave, no questions asked.
MY question is, does the Airrave have some sort of password protection so that i won't have 5 neighbors constantly using my Airrave? I know it works through my internet, so I don't want to have a bunch of people slowing down my internet.
Also, I was reading about an issue with text messaging with the airrave. Does anyone know if they fixed the problem yet?
Click to expand...
Click to collapse
You can lock your airave to just your number. And I have no problems at all when using the airave, texting, calling, or data
Slash8915 said:
MY question is, does the Airrave have some sort of password protection so that i won't have 5 neighbors constantly using my Airrave? I know it works through my internet, so I don't want to have a bunch of people slowing down my internet.
Also, I was reading about an issue with text messaging with the airrave. Does anyone know if they fixed the problem yet?
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Click to collapse
The Airrave has made a tremendous difference for my coverage at home-- I live 35 flights in the sky here in Chicago and prior to the Airrave there were some places in my condo unit that I got full signal strength and other places within the unit that I got no signal; with the Airrave I am full strength and no longer need to worry about missed calls/texts due to my phone being in one of the dead zones in my unit.
I don't have password protection enabled on the Airrave (my Wi-Fi & broadband is PW protected) and haven't noticed a negative impact on my web speeds due to the potential of other's accessing Airrave. I would be happy to see if PW protection makes a difference if you'd like me to test it out.
As far as the sending of texts issue-- yes on RARE occasions w/the E4GT on wi-fi (which is connected to Airrave) I will get a Failed message when trying to send a text (surprisingly NO issues receiving texts, I even get texts at the same time I am getting Failed to Send notifications). My solutions, both which have worked consistently: 1) Disconnect the E4GT from wi-fi and try to resend 2) If that doesn't work reboot and try to resend.
Hope that helps
There is a way to lock it down so only you could use it.. and possibly any other lines on your acct. However when i asked sprint about it they either didnt want to hassle with it or it really doesnt matter because they didnt want me to lockit down.. either way it has a certain range which can be extended.. i think 800ft then can be extendended to a certain amt of feet. Rarely does it have issues and the only thing they make you do is reset everything. The speeds are still 3g speeds but where you have no service it works perfectly.. i use the antennae and have it close to the ceiling (i have two floors) and of course practically in thw window which is needed to maintain a good gps lock.. other than that, cant complain about something your using free of charge. There is also the time i wanted the gs2.. and what would ya know, my airrave was elig for a full upgrade ;-). So got the sgs2, did esn chng with my line, switched airrave back, sold the og epic.. win/win situation!
Sent from my SPH-D710 using XDA
Slash8915 said:
So I'm moving to a new apartment in a couple of weeks, and the area is notorious for having crappy sprint coverage. Being as that I'm a 3rd party retailer for sprint, my rep set me up with a free airrave, no questions asked.
MY question is, does the Airrave have some sort of password protection so that i won't have 5 neighbors constantly using my Airrave? I know it works through my internet, so I don't want to have a bunch of people slowing down my internet.
Also, I was reading about an issue with text messaging with the airrave. Does anyone know if they fixed the problem yet?
Click to expand...
Click to collapse
Once you get it...it'll be an active line on your account.. click and open it online and put in numbers you only want to have access.
Sent from my SPH-D710 using xda premium
The moment you get your airwave up and running marks the end of texting as you know it. It is really that bad.
Sent from my SPH-D710 using Tapatalk 2
revamper said:
The moment you get your airwave up and running marks the end of texting as you know it. It is really that bad.
Sent from my SPH-D710 using Tapatalk 2
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Lol probably a sprint issue in your area..no problems here at all.. once upon a time there was until i got my airrave replaced.. no problems since and ive been on it over a year
Sent from my SPH-D710 using XDA
revamper said:
The moment you get your airwave up and running marks the end of texting as you know it. It is really that bad.
Sent from my SPH-D710 using Tapatalk 2
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Had mine 6 months and haven't had any problems sending or receiving any texts
Sent from my SPH-D710 using Tapatalk 2
I got my airrave in late November and hated it.
The unit caused my phone to constantly think that it was in Tulsa, OK (when in fact I live just north of Oklahoma City, OK) - which was pretty annoying as trying to get the weather or GPS navigation was pretty useless until I got out of the airrave's range.
Then I did some testing and found out that in fact I was missing a rare amount of incoming text messages - like perhaps 1 in 20 or so.
I hate missing any message so that combined with the GPS issue was enough to make me discontinue using the airrave. Fortunately by then some of the better modems for our device had been released which made it to where I didn't need the airrave just to get reliable service at home anymore. I still occasionally miss a call because it takes so long for the phone to receive notification of the call, but I'd rather miss a call than a text message, as voicemail ALWAYS goes through, whereas a missed text message just goes off into the ether.
I came to this thread hoping to see if the problems had been solved yet, but I figured I should share my issues as well. Also I tried a ton of stuff to get the airrave to work properly even with some really knowledgable sprint techs and nothing worked - there was supposed to be an update out "sometime 2012" though so not sure if that's been pushed yet or not.
Edit: Oh also, I wanted to mention that yes you can lock down the unit to only respond to your phone number(s) pretty easily. Thing has a HUGE range as well so it has that going for it. Oh and it's not a big deal for me but do keep in mind your bill will go up by $1.50 a month for that stupid "administration fee" - but you can work it to get a free upgrade out of the line sometimes so you can make it worth it for you.
Hope this helps!
The only time I needed it was when I had the evo3d, I had no signal in my house. Since I had it I've had the texting bug, it been unplugged in my kitchen for the past 3 months.
I have had the Airvana with no issues with the Evo and then Evo3D. Got my E4TG and had texting issues for the first day, then I was fine for a few months. Starting last Thursday, I can no longer receive texts from Sprint or any carrier, I can send fine. I reset the Airave at least 15 times and still the same issue. Sprint says that's just the way the Airavana model works and sometimes it has text problems. They can't explain why it worked fine for months and then just stopped. I am going to hook up my original Samsung Airave that only did 1x data and see if it still happens. I use wifi at home so no need for the Airvana 3G data, especially if I am going to have more texting issues.
I've had my airave since October 2011 and it's made a HUGE difference in service. I live in an area that the Sprint coverage map says has great voice and full 3G, but in actuality I can barely get 1 bar anywhere in my neighborhood, data is deplorable and, often I was roaming in my own apartment. Because of this I had to argue through 3 CS reps before they just gave me one without trying to charge the $120. I do not have it locked down to my number, and i have not noticed any issues with my internet speed - Netflix works flawlessly on my laptop and through my bluray. I have noticed that my phone will sometimes not switch over once in range and I have to toggle airplane mode to straighten it out. Frustrating, but rare.
I would like to know how one of the the previous posters was able to finagle an upgrade out of the Airave line though.
luckychef28 said:
I've had my airave since October 2011 and it's made a HUGE difference in service. I live in an area that the Sprint coverage map says has great voice and full 3G, but in actuality I can barely get 1 bar anywhere in my neighborhood, data is deplorable and, often I was roaming in my own apartment. Because of this I had to argue through 3 CS reps before they just gave me one without trying to charge the $120. I do not have it locked down to my number, and i have not noticed any issues with my internet speed - Netflix works flawlessly on my laptop and through my bluray. I have noticed that my phone will sometimes not switch over once in range and I have to toggle airplane mode to straighten it out. Frustrating, but rare.
I would like to know how one of the the previous posters was able to finagle an upgrade out of the Airave line though.
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+1
my airrave is awesome .. i had to ***** to like 3 people to get it free with no monthly payment but i finally got it . but when i leave my house i dont get the reception .. even like in my driveway so unless your in an apartment building with thin walls i dont think the reception would even reach anyone elses place
I love mine. You finally get some decent 3g speeds. I don't think you have to worry about locking it though. The range isn't that far and you have to also take into account that not everyone has a sprint phone. Plus it doesn't effect my computer speeds at home. We can have Netflix going on two computers and i can talk on the phone with no hiccups.
Sent from Team KC's founding member HTC Evo 4G LTE.
Thanks for the replies, everyone. Where I currently live, I have decent coverage, but I wanted to have it before I moved. I REALLY hope I don't have any text issues, because that would really irritate me. As far as admin fees, I doubt I'll be charged anything. Being as that I'm a store manager, every fee so far has been waived. It also meant I was able to get my E4GT for $50 the day it came out.
I have the texting issue... they have reset the air rave continuously, replaced it twice... and it still base the same problem. Doesn't matter if I am connected to wifi or not.
Slash8915 said:
Thanks for the replies, everyone. Where I currently live, I have decent coverage, but I wanted to have it before I moved. I REALLY hope I don't have any text issues, because that would really irritate me. As far as admin fees, I doubt I'll be charged anything. Being as that I'm a store manager, every fee so far has been waived. It also meant I was able to get my E4GT for $50 the day it came out.
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Click to collapse
The Epic 4G Touch forum, as well as the XDA site is rife with complaints about the Airave. I had it and I had the problem with handing off calls once I left its range but my kids had tons of problems with text messages queuing up. Others swear by it.
Just remember: You have to return it or they will charge you for the device. Not hard but when I returned mine they tried to charge me. I think it was $250. I kept my tracking number tho so no problem... Except for one more 30 minute to Sprint.
Do not, I repeat do not lock the airrave down so only you can use it.
This results in anyone else trying to use a sprint phone within the airraves coverage not able to get service at all.
Sent from my iPad using Tapatalk HD
R1ptide said:
Do not, I repeat do not lock the airrave down so only you can use it.
This results in anyone else trying to use a sprint phone within the airraves coverage not able to get service at all.
Sent from my iPad using Tapatalk HD
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Click to collapse
And yet if you don't lock it down you allow anybody with Sprint service to use your internet... unlimited... unknowingly... Yeah, the last thing I want is for my wacked out neighbor downloading kiddie porn through my internet connection.
Well now on the Galaxy S3, instead of the text spam commonly know thanks to the Airave garbage connection booster, there is now major text hold back! Usually texts say no sent and spam on most phones with the Airave, but with the S3, you can send texts out perfectly fine, only issue is that the airave will hold your messages your phone is trying to receive anywhere from 30 minutes to 12 HOURS. was texting at 1AM and didnt get my texts until 1PM. I remained only within my house that day with in range of the Airave.
I AM SUGGESTING THAT ALL S3 OWERS WHO ALSO OWN AN AIRAVE, WATCH OUT FOR YOUR PHONE ALL OF A SUDEN GETTING A LACK OF TEXTS/GOING QUIET.
After restarting the Airave, it could take 15-30 minutes, possibly more to receive your texts. Sadly im stuck with the worthless thing on because i have no connection at my house. Im required to keep it on if i want to use my phone for calls and text. >_>
Also, does anyone know a fix?
You could try and ask for a newer model, if they have one. If not, ask for a replacment, you might be paying a fee every month, unless you were able to get out of it like I did. But remember, if you ever are able to stop using it, and they see that, they will charge you. They do give you a certain amount of time to send it back.
That's kind of odd.. U might need a new model or something. I have one at my house I got a few months ago and the thing has worked beautifully for me
Sent from my SPH-L710 using Tapatalk 2
do you have the original Airave or the 3g airvana unit?
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OP, just got my Airave yesterday and it seems to be working. I did have to call Tech support for a setup issue. I mentioned to him that I read that there is a problem with the Airave and text messaging. He told me that the problem can be resolved by calling them and they can "clear" something thus resolving the issue. I hope this helps.
The fix for me was to unplug the airave. Lol.
I can confirm op statement...had this issue number of times already and the latest got me in trouble with the gf.tech support did a reset on their end and is working ok now....previously had the epic that worked super....tech support said it's a known issue and that a software patch is in the works
Sent from my SPH-L710 using xda premium
I had the original Airave and then got an Airvana when they came out. I have had this same issue on the Airvana with my Evo3D, my S2 and my S3. Happened with the S3 Monday night. Airave tech support has been telling me it's a known issue and a software update is coming for the Airvana since January. What they had me to do fix it is hold the reset button in for 30 seconds and then let go. Supposedly that makes it completely reset and it will pick up any new software updates from Sprint. Doesn't happen very often, maybe 4-5 times this year so far, but it is very annoying. At least the other day I knew there was a problem since I had been texting with 3 people and stopped getting replies. Other times I didn't know until I left the house and got 50+ texts. I have the original Airave still sitting here, I should go back to that since it never caused my any issues. The Airvana has been lots of issues and I don't need the 3G on it since I use wifi in the house anyway.
Theres a newer Airave out, 2.5, that I just updated to, and haven't had an issue at all, knock on wood.
fishingmedic said:
Theres a newer Airave out, 2.5, that I just updated to, and haven't had an issue at all, knock on wood.
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don't mean to hijack the thread but do you mean you updated your existing airave's software?...or you got a new unit sent to you? if you updated the software....how?
To the OP...i have 2 GS3's and both work fine on my airave (text&talk)..my Airave is about a year old...
meccadon123 said:
don't mean to hijack the thread but do you mean you updated your existing airave's software?...or you got a new unit sent to you? if you updated the software....how?
To the OP...i have 2 GS3's and both work fine on my airave (text&talk)..my Airave is about a year old...
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New airave, it's a 3rd gen I believe, Airave 2.5. Little smaller than the 2.0. Not too sure what the difference is, but I had the original airave, then got 2 airvana's from Sprint (for some ridiculous reason) although neither worked well so I stuck with the original one. I called recently because of crappy service (and to see if there was anything new that might work better) and they sent me the 2.5. Check which one you have, IIRC the 2.0 states 2.0 on it and the 2.5 notes 2.5.
wow...thanks man..I must have an original because it doesn't say either..just airvana on the left side(front) and sprint on the right side (front)...hmmm
New model or not it's garbage =p and if you haven't had any issues yet it's probably because you don't catch it as its doing it. Tech support says they can fix it but it lasts only a week or so then back
Sent from my SPH-L710
ReapersDeath said:
New model or not it's garbage =p and if you haven't had any issues yet it's probably because you don't catch it as its doing it. Tech support says they can fix it but it lasts only a week or so then back
Sent from my SPH-L710
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While I do appreciate your opinion, this is the third airave I've had (been using them for the past 4+ years) and although I did have issues with the second one so I reverted to the original (which worked fine just didn't have data), I've had the latest for over 2 weeks and haven't had one issue. I have 5 lines that connect to it and as I work from a home office, have the airave sitting on my desk and use my phone throughout the day and night to text, make calls, etc, I can tell you that I highly doubt I haven't caught it doing whatever it is it's not supposed to do. But as I appreciate and respect your opinion, I will watch it to make sure it doesn't misbehave :fingers-crossed:
Also, you can contact the airave tech support directly via email and they'll call you back almost immediately. I would recommend it to see if a different tech (assuming the tech you spoke with was actually airave tech and not phone tech support). Their email address direct to their dept is [email protected].
fishingmedic said:
Theres a newer Airave out, 2.5, that I just updated to, and haven't had an issue at all, knock on wood.
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I have this and I have this text message problem.
meccadon123 said:
don't mean to hijack the thread but do you mean you updated your existing airave's software?...or you got a new unit sent to you? if you updated the software....how?
To the OP...i have 2 GS3's and both work fine on my airave (text&talk)..my Airave is about a year old...
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No its a new airave. On the unit itself it will say "Airave 2.5".
TeamERA said:
You could try and ask for a newer model, if they have one. If not, ask for a replacment, you might be paying a fee every month, unless you were able to get out of it like I did. But remember, if you ever are able to stop using it, and they see that, they will charge you. They do give you a certain amount of time to send it back.
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Might want to check your Sprint bill online. Click Show Details And Explanation of Charges under Sprint surcharges and it will say administration fee, that's the fee for the airave. The rep told me there is no way to have this removed due to the system not being smart enough to decipher that it should not be charged so he credited me $50. Worked for me.
I have an airrave and had a messaging issue when I first got my phone, I would get messages anywhere from 1 - 12 hours later, sometimes the same message 3 or 4 times. I thought it could be the airrave, but found out it was the "network vision" updates that were going on. After a week I didnt have any issues. My texts, etc. work fine now.
I also have an Airave and can confirm this problem
I was talking to a rep a few weeks back and they metioned that there was a firmware update specifically designed to address the texting issue with newer phones (aka S3) and the airrave units.
I have a Gen 2 I guess, not newest 2.5 unit but the one before it.
It works 'mostly' fine. I say mostly, because in order for the Airrave unit to work properly it MUST be outside of any firewalls/routers, as the first thing on your ISP's connection.
I'm a network guy so this normally I'd say 'bull****' to, however I tried everything, including a DMZ which should have worked perfectly fine... however for some reason after about a week or so, it would always fail.
I went through 3 units before a tech realized it was not set up per 'spec' and since moving it outside of the router it works fine. (I did try several routers of different makes and several dumb 'switches' as well). The only thing I can think of is that the system on sprints end tries to ping the device and notices an extra hop or something and messes it up.
Since moving it outside the ONLY issue I have with the unit is that it's internal router won't fully send traffic until the device itself has sync'd up with Sprint servers. This means if the power goes out, even for a moment, that I have to wait up to 30 min as the airrave device reinitializes itself. Stupid design imo.. the router should be independent of the transmitter, but oh well, now it's on a rather robust backup battery that can last several hours
My advice to the OP is talk to Sprint and have them verify you're on the newest firmware for your device as well as making sure it's set up properly outside of a network/firewall setup.
DroidGnome said:
I was talking to a rep a few weeks back and they metioned that there was a firmware update specifically designed to address the texting issue with newer phones (aka S3) and the airrave units.
I have a Gen 2 I guess, not newest 2.5 unit but the one before it.
It works 'mostly' fine. I say mostly, because in order for the Airrave unit to work properly it MUST be outside of any firewalls/routers, as the first thing on your ISP's connection.
I'm a network guy so this normally I'd say 'bull****' to, however I tried everything, including a DMZ which should have worked perfectly fine... however for some reason after about a week or so, it would always fail.
I went through 3 units before a tech realized it was not set up per 'spec' and since moving it outside of the router it works fine. (I did try several routers of different makes and several dumb 'switches' as well). The only thing I can think of is that the system on sprints end tries to ping the device and notices an extra hop or something and messes it up.
Since moving it outside the ONLY issue I have with the unit is that it's internal router won't fully send traffic until the device itself has sync'd up with Sprint servers. This means if the power goes out, even for a moment, that I have to wait up to 30 min as the airrave device reinitializes itself. Stupid design imo.. the router should be independent of the transmitter, but oh well, now it's on a rather robust backup battery that can last several hours
My advice to the OP is talk to Sprint and have them verify you're on the newest firmware for your device as well as making sure it's set up properly outside of a network/firewall setup.
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I never went through the router and have never had issues. I don't know why the directions don't say to just install it that way anyways.
** UPDATE: Both of these problems (ringing, auto-answer @ VM) have been reproduced on my wife's phone as well... that's 3 SGIII's.
Got this phone on black Friday and am on my 2nd one already (Same exact probs with both). I have had at least 10 phones with Sprint at my current address/location (Richmond, VA) and have never had service or call issues until the GSIII. Had HTC Evo 3d before this, HTC EVO, HTC Touch, Touch Pro, Sanyo 6400, etc, etc...
I am able to reproduce a 25-35% missed call rate in which the caller goes to VM (after ringing and ringing) and my phone does not ring or notify me that a call has been missed... no indication other than a VM appears a few seconds (or minute) later... if a VM was even left.
I consistently have a 3-4 bar (84-87dBm) signal quality/strength.. and even 5 or 6 bars at times while at my location.
The next problem is that on at least 4 separate occasions a caller has called my phone, it never rings like explained above, but this time the caller hears 2-4 rings and it sounds like I pick up and answer... the caller can hear my side.. my mic.. but I have no idea they are even calling. After they are done screaming or talking at me.. I get a Voicemail of them doing so. This is the 2nd phone that is doing this, mind you.
I have searched and searched for this problem with no good results:
I HAVE DISABLED ALL AUTO ANSWER FEATURES, S Voice, and shaking gestures.. all of that. I also DO NOT use a headset in which most auto-answer threads revolve around. In short, it hasn't helped.
Both phones were stock with the Sprint OTA. Android 4.1.1, Kernel 3.0.31-329968.
I have been to the Sprint store multiple times in which they couldn't reproduce the problems.. but I was armed with a video of the call failures.. so they swapped me out to my 2nd SGSIII that hasn't performed any better. I have also been on Sprint Support chat 4-5 times now in which my network area is OKAY and have been through 3 or four factory resets and/or reprograms (Ya, I saved the MSL!) and the problems persist. Sprint is going to be sending me an Airave, but that doesn't provide any comfort that the problems will not happen in other places. Maybe a new ROM can help? Has anyone seen or reported these problems? What are the chances of having 2 bad phones exhibiting the same problem?
While this phone certainly made me cream my pants at first, now that we are married, it's like a bad hangover or something. Might have to switch back to HTC products.. never had a prob with them. This is my first posting, but I have been browsing and ROMing with XDA-Dev for like 5-6 years without an account.. it's the first thing that I can't find an answer for!
EDIT: Forgot to say that I don't have a bunch of crap installed other than the normal trusted GAPPS (No GVoice) and similar.. I'm privy to the crap out there.
Update PRL and profile, if it doesn't work ask for an airave from sprint.
Sent from my SPH-L710 using xda app-developers app
dante32278 said:
Update PRL and profile, if it doesn't work ask for an airave from sprint.
Sent from my SPH-L710 using xda app-developers app
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Ya, updated PRL and Profile many times and had it pushed OTA by Sprint while on support chat. Have an airave coming, but going to be sending it back.. it is not isolated to my home.. so I don't need this kind of thing to happen at anytime, anywhere. I am going to be threatening with a FCC and BBB complaint citing privacy concerns to cancel my service without an ETF tomorrow morning in person at the Sprint Store. On my phone, and my wifes phone, known and unkown callers are being given a one-way "line of communication" to our phones without our knowledge instead of being directed to VM. This part of service is purely on Sprints side and has nothing to do with the phone. I suspected there were problems on my other phone before the GSIII but couldn't ever prove it and was quite a bit more sporadic than it is now. Now I have video of it happening 6 times on two different phones within a 20 minute period. Unacceptable. Off to Verizon I go after over 10 years with Sprint.
PHAZED999 said:
Ya, updated PRL and Profile many times and had it pushed OTA by Sprint while on support chat. Have an airave coming, but going to be sending it back.. it is not isolated to my home.. so I don't need this kind of thing to happen at anytime, anywhere. I am going to be threatening with a FCC and BBB complaint citing privacy concerns to cancel my service without an ETF tomorrow morning in person at the Sprint Store. On my phone, and my wifes phone, known and unkown callers are being given a one-way "line of communication" to our phones without our knowledge instead of being directed to VM. This part of service is purely on Sprints side and has nothing to do with the phone. I suspected there were problems on my other phone before the GSIII but couldn't ever prove it and was quite a bit more sporadic than it is now. Now I have video of it happening 6 times on two different phones within a 20 minute period. Unacceptable. Off to Verizon I go after over 10 years with Sprint.
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I'm having the same problem with my gs3,and my wife's gs2. Happens anywhere. No rhyme or reason. It also started happening to ore members of my family. Did everything you did. Sprint has no idea,or at least is denying any wide spread problems. Any updates or is your phone still doing this?