Note 4 will not update - AT&T Samsung Galaxy Note 4

Hey all,
So I have a Galaxy Note 4 for AT&T but I am currently using it on the T-mobile network and experience no problems whatsoever. I recently tried to update my device from Android 5.0.1 to 5.1 but keep getting an error message saying Software Update Interrupted even though it hasn't even downloaded anything. I simply pressed "Check for updates" and after a few seconds I receive the error message. My theory as to why it is not receiving the update is because of the conflict between it being an AT&T phone on T-mobile. Also note that I tried connecting my phone to a few computers, but neither kies nor will the computer recognize the phone.
I have tried to:
-Clear cache in settings->storage->cache
-Clear cache partition from android recovery menu
-Looked for update on 4g data and not on wifi
Any help is appreciated :laugh:

Superdudekk said:
Hey all,
So I have a Galaxy Note 4 for AT&T but I am currently using it on the T-mobile network and experience no problems whatsoever. I recently tried to update my device from Android 5.0.1 to 5.1 but keep getting an error message saying Software Update Interrupted even though it hasn't even downloaded anything. I simply pressed "Check for updates" and after a few seconds I receive the error message. My theory as to why it is not receiving the update is because of the conflict between it being an AT&T phone on T-mobile. Also note that I tried connecting my phone to a few computers, but neither kies nor will the computer recognize the phone.
I have tried to:
-Clear cache in settings->storage->cache
-Clear cache partition from android recovery menu
-Looked for update on 4g data and not on wifi
Any help is appreciated :laugh:
Click to expand...
Click to collapse
You need to be on At&t network with register to AT&T sim card in phone. Then if you do not receive updates you need to call AT&T.
Sent from my SAMSUNG-SM-N920A using XDA Premium HD app

In the AT&T Note 4 general section there are Odin files available for upgrading.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app

@norbarb I read that forum however it didnt work. I also read somewhere there that I had to have AT&T "push" the update to my phone but not sure how. I have a AT&T sim card but it won't activate for some reason.

@Amos420en the problem with that is that my computer will not recognize my note 4 (tried different wires, computers, etc.) I also read that Kies doesn't always have the most "updated" software.

Have you tried to update by connecting to attwifi access point? I read that it will work for folks not connected to att network..
Sent from my SAMSUNG-SM-N910A using Tapatalk

Do you have some type of link to a forum or external site as to where I can do that? Is that connected through the APN? Example: eps.mobile.com or fast.tmobile.com?

I haven't tried the files myself, seemed like several people were able to confirm Odin was working. I'm still on 5.0.1 haven't had time to try to update, I'll have to do it manually seeing that I'm on metro pcs network. That's weird you've tried multiple ways to get your phone to connect to a computer and it wont. Could be a driver issue possibly, I know my USB 3.0 port doesn't work with my phone.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app

nktwister said:
Have you tried to update by connecting to attwifi access point? I read that it will work for folks not connected to att network..
Sent from my SAMSUNG-SM-N910A using Tapatalk
Click to expand...
Click to collapse
Yah I tried connetcting to an ATT APN but it wont save it for some reason.

Ok so here waa the end rest and my conclusion.
I went to Best Buy's Samsung Experiencr Center, and I told them about my issue. They said to try an AT&T sim card that is activated and working. So I went to a kiosk right next to the Samsung Center (still in best buy) and I spole to a very nice man who would let me use his Sim card and his data to download and install the update. Unfortunately that didn't work and I thanked the man.
I asked him who would update my phone and he suggested an AT&T retail store and promised me they would be able to do it.
I went to the AT&T store and a woman asked for my name, number, etc. and asked for my reason and what problems Iwas having. I told her, but once I mentioned that I was a T-mobile customer you felt that she didnt want me in the store. And she straight up told me that since I wasnt a paying AT&T customer, I couldnt get any help. I was angered and I told her that I have a $600 phone from their carrier and they will help me
So I went and talked to the manager(a very helpful one and very nice). He tried to do everything including giving me an AT&T activated sim card to keep for myself and trying at home. I thanked the man and left to a T-mobile store.
At the T-mobile store the lady at the front desk simply called Tech support which was helpful and the lady at tech support tried multiple techniques and even offered to submit a ticket but told me that nothing was problably going to heppen but said that it was worth a shot.
So conclusion?
The man from the AT&T kiosk at best buy told me I wasn't the first to have this problem. He suggested I simply sell the phone and get another T-mobile note 4 which is what I'm going to do. He also suggested I load the odin files like some of you suggested but im afraid to wreck and brick this phone. So in my opinion its better to just do a trade off to a Tmobile Note 4. If any of you have other alternatives please do reply. Iwant to thank everyone for their input.
And for others with the same problem just know it is a common one and I hope this forum helped.
Android on fellow users!

Related

[Q] Need Help - Mobile Network Not Available

Hi Guys,
I will try to make this as short as possible. I have a T-Mobile Galaxy S3 that was rooted and running the liquid smooth rom and activated on Simple Mobile. It worked great for a little over two weeks, but when my wife went to use the phone this morning it would say "Not registered on network" when she tried to make a call. I thought this may be a carrier issue so I contacted Simple Mobile. I started looking up this issue online and found that many people were in the same boat if they had either lost their IMEI or had a blocked IMEI. I got a little worried since I purchased the phone on Craigslist so I called T-Mobile. They confirmed that the IMEI is clean and can be activated. I decided to unroot the phone and return to stock. I used ODIN to flash firmware build IMM76D.T999UVALEM. Initially it got stuck on the boot screen so I did a factory data wipe and all was okay. I also reset the binary flash counter prior to reloading the stock firmware. When all was said and done the phone booted back up and the device status was back to normal and all seemed right in the world except there was still no voice or data. I thought maybe Simple Mobile just sucks so I went to a T-Mobile store and activated the phone on a prepaid plan with unlimited data. The device powered up and immediately sent a voicemail notification, but did not activate. Under status I have Network: Unknown, Mobile Network Type: Unknown, Service State: Out of Service, My Phone Number: Unknown, ERI Version: Unknown. The IMEI is there and correct.
At this point I have taken this to the edge of my ability and I could really use some advice. I fear that this may be an issue with the device and if so I do not know what recourse I have to get it fixed under warranty since I bought it used. At this point I will try anything and all suggestions/help will be greatly appreciated!
Check your apn settings. Go to settings -> more settings -> mobile networks -> access point names. If you're still on t-mobile then press menu button and select reset to default. If you're on someting else find apn settings for your network and copy them in the right places. Besides that and hardware problem I don't see any other reason, but I'm not an expert on that and I think there are people who will have some ideas on how to fix it.
Good luck
Sent from my SGH-T999 using xda app-developers app
Hi Hajme,
Thanks for the reply. I forgot to mention above, but I did verify the APN settings and everything looked good. The odd thing is that even if the APN was whack, I should still be getting voice. I contacted Samsung and luckily they are going to take it in on a warranty claim, so hopefully they can work it out.
I have the exact same problem but for verizon. If anybody knows a way to fix it please let me know. Thanks.
T-mobile Samsung Galaxy S3 - Searching loop problem for Mobile Network
I am having the same problem this morning! I have unlocked the tmobile sgs3 and i have been using the phone for the past three months using another carrier sim. I searched all the forums and couldn't fine a solution for it! There was no problem with the carrier sim, cos I tried it on my other phones and it worked fine. I have flashed cm10.1 nightly build , aokp , stock ics rom and stock jelly bean, still having the same issue... I have even reseted the binary counter, still no use ! I went into service mode using *#197328640#, found that the carrier name was "unknown". There was no no problem with the antenna, I could still receive other carrier signals . The thing is it does not register , It keeps on going in a search loop! The product was purchased from T-Mobile and is unlocked! What should I do?
ramkumar19890 said:
I am having the same problem this morning! I have unlocked the tmobile sgs3 and i have been using the phone for the past three months using another carrier sim. I searched all the forums and couldn't fine a solution for it! There was no problem with the carrier sim, cos I tried it on my other phones and it worked fine. I have flashed cm10.1 nightly build , aokp , stock ics rom and stock jelly bean, still having the same issue... I have even reseted the binary counter, still no use ! I went into service mode using *#197328640#, found that the carrier name was "unknown". There was no no problem with the antenna, I could still receive other carrier signals . The thing is it does not register , It keeps on going in a search loop! The product was purchased from T-Mobile and is unlocked! What should I do?
Click to expand...
Click to collapse
I'm having the same issue after unlocking my GS3 T-999.
Have you tried using the data restore app by peoplsarmy
Sent from my SGH-T999 using xda premium
Vodafone India
May I know which "data restore app" , you are referring to?

OMG! (Anyone???) samsung gn2 networks prob

I have a sprint samsung galaxy note 2 that is rooted and flashed to verizon running macksrom 5.0 and i started having this problem. the problem is i can call from my phone when it is not on wifi but the 3g/4g isnt showing up top in the status bar i cant access the internet unless im on wifi. when i go into settings and click on mobile networks it acts like it is going to do it then it hangs at a black screen and a box pops up and says unfortunately, the process com.android.phone has stopped ive tried cleaning caches and fixing permissions, nothing helps, there is also another thing that pops up and says error #89 unknown error. it also says when i click on stuff, use touchwiz or xperia to perform this action. Always or just once.) I bought this samsung gn 2 online everything was already done to it. I think whoever installed the macks rom must have left the the touchwiz on it. Because it keeps asking me when i do things, perform action using touchwiz or xperia I also noticed that i have goomanager on it. Can i use the goomanager to reflash this phone? If so can someone give me information on how to properly do it. i also read something about mobile odin. Which one would be the easiest to use?
You have too much going on there. I would relash the rom. Make sure you wipe system, casche and devick; may want to do old school and wipe three times.
Goo Manager is probably suppose to be there, by design from the ROM developer. That should have been in the OP on the ROM three, along with known issues.
brucerryork said:
I have a sprint samsung galaxy note 2 that is rooted and flashed to verizon running macksrom 5.0 and i started having this problem. the problem is i can call from my phone when it is not on wifi but the 3g/4g isnt showing up top in the status bar i cant access the internet unless im on wifi. when i go into settings and click on mobile networks it acts like it is going to do it then it hangs at a black screen and a box pops up and says unfortunately, the process com.android.phone has stopped ive tried cleaning caches and fixing permissions, nothing helps, there is also another thing that pops up and says error #89 unknown error. it also says when i click on stuff, use touchwiz or xperia to perform this action. Always or just once.) I bought this samsung gn 2 online everything was already done to it. I think whoever installed the macks rom must have left the the touchwiz on it. Because it keeps asking me when i do things, perform action using touchwiz or xperia I also noticed that i have goomanager on it. Can i use the goomanager to reflash this phone? If so can someone give me information on how to properly do it. i also read something about mobile odin. Which one would be the easiest to use?
Click to expand...
Click to collapse
Doesn't verizon run a slightly different hardware version from sprint? Are you trying to connect to the verizon or the sprint network? If verizon, there are two possibilities. 1 - hardware, the sprint phone just doesn't like the verizon signal. (unlikely) 2. - ROM, is the ROM the sprint version or the verizon version? if it's the sprint version I would say that framework differences are causin the issue and would reflash the correct version for your carrier (or the correct port - the hardware differences I mentioned earlier)
Have you called customer service about getting your phone set up on their network? About getting the IMEI number registered in their database?
In other words what have you already tried with this used phone in order to get it set up on your provider's network?
[Q] OMG! (Anyone???) samsung gn2 networks prob
lovekeiiy said:
You have too much going on there. I would relash the rom. Make sure you wipe system, casche and devick; may want to do old school and wipe three times.
Goo Manager is probably suppose to be there, by design from the ROM developer. That should have been in the OP on the ROM three, along with known issues.
Click to expand...
Click to collapse
thanks alot for even just replying to my post. im nervous about trying this flashing thing im afraid that im gunna screw it up royally. im hoping someone will guide me through how to do it
[Q] OMG! (Anyone???) samsung gn2 networks prob
DreamingWolf said:
Doesn't verizon run a slightly different hardware version from sprint? Are you trying to connect to the verizon or the sprint network? If verizon, there are two possibilities. 1 - hardware, the sprint phone just doesn't like the verizon signal. (unlikely) 2. - ROM, is the ROM the sprint version or the verizon version? if it's the sprint version I would say that framework differences are causin the issue and would reflash the correct version for your carrier (or the correct port - the hardware differences I mentioned earlier)
Have you called customer service about getting your phone set up on their network? About getting the IMEI number registered in their database?
In other words what have you already tried with this used phone in order to get it set up on your provider's network?
Click to expand...
Click to collapse
it was originaly a sprint phone that was rooted and flashed to verizon. ive been using it for months on the verizon network and have had zero problems until about five days ago. i dont know if the rom is sprint or verizon. how do i tell? i would reflash it if i knew what i am doing. i am a complete uber noob. im just hoping someone will give me directions how to reflash it. i dont care what rom i just want it to work again on the verizon network. i want to be able to use it to go geocaching with my sons. just got it all set up ready to go caching with em and the very next day it decided to go mental on me.
I would check out the thread on taking the Sprint GN2 to TMobile, Verizon, Boost, and Ting. I think it's in the question and trouble shooting subforum.
lovekeiiy said:
I would check out the thread on taking the Sprint GN2 to TMobile, Verizon, Boost, and Ting. I think it's in the question and trouble shooting subforum.[/QUOTe thanks for helping me i found the thread and read it. it seems like a lot to do. if i can acomplish it will it work on the verizon network?
Click to expand...
Click to collapse
brucerryork said:
lovekeiiy said:
I would check out the thread on taking the Sprint GN2 to TMobile, Verizon, Boost, and Ting. I think it's in the question and trouble shooting subforum.[/QUOTe thanks for helping me i found the thread and read it. it seems like a lot to do. if i can acomplish it will it work on the verizon network?
Click to expand...
Click to collapse
I don't know personally, but I believe so. You'll have to read and ask in that thread. Those are people who may have done the switch and can give better advise from experience.
Click to expand...
Click to collapse

[Q] Help with Verizon SCH-I535 Phone to use on T-mobile

Hey everyone and thanks for taking the time to read this,
So the story goes as so: After doing some research couple months ago about the capability of the Verizon Galaxy S3 to work on T-mobile, i purchased it, and got it to successfully work on T-mobile(texts, calls, wi-fi). The problem is, i just recently upgraded to include a data plan, and i cannot access the internet, despite taking my phone to my cell phone dealer and contacting T-mobile.T-mobile even sent me a guide to do a mastery reset to factory in hopes to solve this problem, only to tell me afterwards that the phone version SCH-I535 is a "verizon locked-software" and i won't be able to set up an APN to work on the T-mobile network. This was all due to the fact that i was not able to set up a APN for T-mobile, and every time i tried to access it through setting, it brought me to a blank black page with the only option of "Reset to Default". After reading other forums and talking with some people, many have suggested i take this issue to XDA to find a solution.
So, here i am.....Does anyone know if it is possible for me to break/root/ or whatever it is called so i can successfully access the t-mobile network on my phone? Preferably an easier guide since i am sort of a newbie at this sort of stuff.
Thanks again for reading.
Before your Contract change, you were able to receive and make calls successfully with T-Mo Sim right ? Even now you can make calls too correct ? The reason I am asking this is to be able to check if you are really unlocked off of VZW. If you are not unlocked, then that would be the first step.
You are right, the APNs do drive Data Connection. If the stock firmware does not allow you to change APNs then you will have to root. Please post a screen of your Settings > About phone that shows your Rom Version, Baseband and Kernel.
Perseus71 said:
Before your Contract change, you were able to receive and make calls successfully with T-Mo Sim right ? Even now you can make calls too correct ? The reason I am asking this is to be able to check if you are really unlocked off of VZW. If you are not unlocked, then that would be the first step.
You are right, the APNs do drive Data Connection. If the stock firmware does not allow you to change APNs then you will have to root. Please post a screen of your Settings > About phone that shows your Rom Version, Baseband and Kernel.
Click to expand...
Click to collapse
Hey Perseus, thanks a lot for taking the time to reply. I bought the phone in the summer off someone who had verizon. I have always had T-mobile, and considering this phone is GSM, i decided to buy it because it would probably work for T-mobile. I had the phone unlocked, and i am currently using it to make calls, texts, and even use wi-fi with no problem. The only problem at this time is that i recently added a data plan which i cannot currently use. Here is a screen shot of what you have requested.
Thanks again
First try
Settings > More > Mobile Networks > Preferred Network Type.See what it is set to. Change it to LTE/GSM/WCDMA if needed. See the other option System Select as well.
Also separately try the following.
Hit ##DATA# in the Dialer. In the subsequent Menu choose EDIT > OTHERS > LTE APN
If all fails, please Root the phone and then try. The way you go about is
1. Flash a Custom Recovery via Odin. Make sure the version of Custom recovery is for your model D2VZW not D2TMO.
2. Flash a SuperSU zip file via Recovery and then hit fix permissions in the recovery.
Try the APN Settings after that. IF you can actually access them, then set them according to this link.
If all the above fails, I'd suggest a custom Rom for d2VZW.
You will never get 4g trust me I had one... you will just get the E
Sent from my SGH-T999L using xda app-developers app
Ok, so i tried to changed it to LTE and i got no service at all, so i switched it back to Global. I also tried the dialer thing several times, and got the " connection problem or invalid MMI code"
So i guess i am going to have to root the phone? Does anyone know a good video tutorial or written tutorial on how to safely do this? Also, what exactly is rooting?
HackThisThing said:
Ok, so i tried to changed it to LTE and i got no service at all, so i switched it back to Global. I also tried the dialer thing several times, and got the " connection problem or invalid MMI code"
So i guess i am going to have to root the phone? Does anyone know a good video tutorial or written tutorial on how to safely do this? Also, what exactly is rooting?
Click to expand...
Click to collapse
You have to enable the mmi codes to use them. Anyway as stated above your reply you will never get 3g or 4g just edge (seen it personally) which is pretty darn slow.. Not worth it if you ask me and be paying for data.. If you still want to root it and keep trying to add sons check the Verizon forums.. They could probably help you a lot more than on this side of the forums
Sent from my SGH-M919 using Tapatalk
Guys, he is not getting ANY data signal at all. His problem isn't getting the specific icon but being not able to change APNs.
@HackThisThing, you are better off following up on Verizon Device forum. That forum does have a video tutorial for Rooting. Here's forum link.
I don't think you will be able to change APNs without rooting. I checked with a buddy of mine who has the same device as you.
Here's a good answer to What is Rooting ?
Even if you CAN fix it, why bother if you can only get 2G? I'd sell it or trade it for a phone that's more compatible with T-Mobile 's network instead of paying for data and only getting dial-up speeds. I get that solving problems is fun, but OP do you want to live with only 2G?
Sent from my SGH-T999 using Tapatalk
I don't agree with that assessment. Just like the T999L phone, this device will work on LTE Bands just fine. OP just needs to wait for LTE to be rolled out in their area. There's a coverage map and roll out schedule on T-Mo website and the T-Mo News blog.
It's worth a look, but could still leave them with patchy coverage. If it's going to be a while, why wait when it's not hard to just trade the phone? I guess I don't see a reason why hold out on getting a Verizon phone to work when you could just get one that works now with little to no monetary loss. It's just a Verizon S3, not really something worth "waiting" for when they could get the same thing but more functional on their network of choice.
They made an honest mistake and waiting might give them "good enough" service - but other than that they're stuck with dial up speed only and risk bricking a phone they could just trade or sell now.
Maybe I'm just impatient and risk averse.
Sent from my SGH-T999 using Tapatalk
OP has already purchased this VZW version.
Same Problem...
I have the same problem....
How to get any type of data...?

PRL and profile won't update

For the past 3 weeks, I've been unable to update PRL or profile . I keep getting "Network error. Please try again later." I've tried several times a day, every day in various locations.
Basically this error prevents me from using the Hotspot mod. Any ideas?
Sent from my LG-LS980 using XDA Free mobile app
Try a ##scrtn#
This will not wipe anything on your phone. It will simply reset your mobile network connection and force OTA provisioning.
By chance are you running AdBlock Plus? As it will block those from updateing.
\m/ said:
Try a ##scrtn#
This will not wipe anything on your phone. It will simply reset your mobile network connection and force OTA provisioning.
Click to expand...
Click to collapse
Ok, tried this, but then my phone wouldn't activate; kept saying "Network error" when it tried hands free activation. Then, I couldn't call using the phone anymore. However, Going to settings-->activate device fixed it. But I still can't update PRL or profile.
geeksmurf said:
By chance are you running AdBlock Plus? As it will block those from updateing.
Click to expand...
Click to collapse
Nope, I wish it was that easy
If you have another device laying around, try going onto Sprint.com and do a service swap to it. Then service swap back to this one. If you do not have one, you might need to call Customer Care to have them try it with a dummy device.
I recall having an issue similar to this on my wife's device. I don't remember exactly what I had to do to resolve it, but I did get it fixed.
Update in case anyone had the same problem. I called Sprint and got the run around until they finally said it was a hardware issue (ie: my phone) and not a network problem.
I decided to just live with it (and without WiFi hotspot) for a while. Then magically it started working again a couple of days ago. I bet it has something to do with the Sprint network being worked on that the techs were just clueless about. Seems to me that Sprint takes its sweet old time upgrading its towers.
Sent from my LG-LS980 using XDA Free mobile app
Network Error, Please Try Again Later
I have had that issue for sometime now too. I only discovered it because my phone downloaded the ZVD update and for it to install properly it requires to update the profile first. I have the same "network error, please try again later" on both PRL and Profile. Spent about an hour with a higher level tech on the phone trying all types of things with no success. When I install the ZVD update it breaks the phone and wont receive calls and requires a push from sprint to reactivate. Every time I reboot now It attempts to do a hands free activation and fails but it is working. Last time this happened (ZVC update) I had to wipe the phone to fix it which I'm not in the mood for anytime soon. I've been waiting for a decent ROM with WiFi calling built in.
Rooted on stock ZVC
geeksmurf said:
By chance are you running AdBlock Plus? As it will block those from updateing.
Click to expand...
Click to collapse
Yeah, old thread but thanks as this just helped me out. This is for my LG G4 by the way.
Thanks.
This is a common problem with Sprint. It's not your fault or the phone's fault. It's Sprint's rat butt network acting out. There's nothing that you, the techs you call (even if you get lucky and get a U.S.-based representative), or anybody else can do. The phone will keep trying to activate itself every few minutes until it finally does get through. Then you're set to go, except of course for the dropped calls, missed or delayed text messages, and 500k data speeds (on their alleged LTE network). That's assuming that one of the Sprint bloatware apps doesn't decide to freeze/soft-brick your phone.
There's a reason that Sprint is virtually giving away their services (i.e. the half-off your previous bill, free activation, and pay the early termination fee for the other carrier). They're Number 4 of the 4 major carriers, and that's not likely to change in the near future, because most of the MVNO's latch onto Sprint, which further burdens the resources they do have.
couldn't have said it better myself...then I keep asking myself why am I still with sprint!
THANK YOU! It was Adblock causing the error. Took me some time to find this answer.

No Forwarding of Calls

I have gone thru 2 sim cards, 2 SM-N910A with similar results.
In settings, call, additional settings, it comes up with Network or SIM card error. AT&T has replaced two sim card, one a micro sim, one a nano sim with adapter.
From the keypad, **21*808551999# the error message as attach
The AT&T associate spent an hour with the advanced tech support to no avail.
I have a Nexus 6 and I can access all the above function, so my account is provisioned properly and I'm post paid
Did you ever find a solution? I'm having the same problem.
It's something to do with the phone, as you seem to be aware of, I had a customer come in who wanted to forward his note 4 to his gear s, the same issue happened, from what I can gather it seems to just be an issue with the call app itself, a fix I read but never go to try was taking a sim card from a known working phone that has call forwarding on and inserting it into the unworking phone.
Try stopping the phone app and clear all data. I got a new sim card and then did that and my call forwarding worked. YMMV
I have the same problem. I called tech support today and the lady I talked to didn't even know that the gear app could auto forward you calls. She said she would set it up for me on her end. Not what I wanted. I want this 2 high end devices to perform the way they are suppose to before att got there hands on it.
So what I did was, I pulled out my Note 3. Updated to latest FireKat Rom and problem solved.
My note 4 and gear s worked perfectly when I first got them. THEN WE GOT AN UPDATE--------THE ONLY UPDATE.
That's when I first started having this problem.
Not only do we not have root, but now it isn't doing the cool things it should. I'm sorry for the long winded ***** but I shouldn't have to wait for the chance of a possible maybe sometime in the future if everything goes right update that may or may not correct this problem and could possibly inject more issues. I'm sure someone will correct me if I'm wrong.
Sent from my SAMSUNG-SM-N900A using XDA Premium HD app
thanitos said:
It's something to do with the phone, as you seem to be aware of, I had a customer come in who wanted to forward his note 4 to his gear s, the same issue happened, from what I can gather it seems to just be an issue with the call app itself, a fix I read but never go to try was taking a sim card from a known working phone that has call forwarding on and inserting it into the unworking phone.
Click to expand...
Click to collapse
jrtireman said:
I have the same problem. I called tech support today and the lady I talked to didn't even know that the gear app could auto forward you calls. She said she would set it up for me on her end. Not what I wanted. I want this 2 high end devices to perform the way they are suppose to before att got there hands on it.
So what I did was, I pulled out my Note 3. Updated to latest FireKat Rom and problem solved.
My note 4 and gear s worked perfectly when I first got them. THEN WE GOT AN UPDATE--------THE ONLY UPDATE.
That's when I first started having this problem.
Not only do we not have root, but now it isn't doing the cool things it should. I'm sorry for the long winded ***** but I shouldn't have to wait for the chance of a possible maybe sometime in the future if everything goes right update that may or may not correct this problem and could possibly inject more issues. I'm sure someone will correct me if I'm wrong.
Sent from my SAMSUNG-SM-N900A using XDA Premium HD app
Click to expand...
Click to collapse
I came across this post:
This is a problem with AT&T. I'm running 4.4.4 Android on a new Note 4 and discovered that Google Voice wouldn't run on the phone. I suspect the issue is tied to AT&T's implementation of their Visual Voicemail.
After spending a few calls with AT&T Tech Support, I was able to get my Google Voice to work by using the Call Forwarding Settings of "Forward When Busy", "Forward When Unavailable", and "Forward When Unreachable" to be set to my Google Voice number. The problem is that the Note 4 has the bug you mention. It's not possible for the user to access the settings on the phone without getting the "Network or SIM card error" message.
AT&T Tech Support can manually configure these settings, but this will only help if you don't change the settings often because a call to AT&T is required. I'm hoping they fix this bug in the Lollipop build.
Be careful when calling AT&T Tech Support, the first two times I called, the Tech Support Agent had no idea that this type of Call Forwarding Settings were configurable.
For the 3rd try at calling them, I got someone more knowledgeable who first reset my voicemail to "Basic Voicemail". This is done in the AT&T system, not on the individual phone. Once that had been done, I then had to "activate" the Basic Voicemail by configuring my box. As soon as that was done, the AT&T rep was able to go into the AT&T system and manually configure the three Call Forwarding options that I wanted.
It was a huge pain to go through, especially because all I wanted to do was use Google Voice which has worked on AT&T Samsung phones going back to my first Galaxy SII.
My phone still shows the "Network or SIM card Error" whenever I try to access the Call Forwarding Settings, but at least I was able to get the Call Forwarding configured for my Google Voice to work again.
I don't know if this info helps you out, but I wanted to pass it along.
Went back to AT&T yesterday, this time armed with my Nexus 6. Got a nano sim. Nexus 6 call forwarding function work. Working sim into Note 4. same crap happens.
I just check again this morning, and my Note 3 is working flawlessly. Gear app autofowards my calls as it should and advanced call settings does not show error message. I believe it's a problem with the Note 4 not able to register it's self with the network. If I use another phone it registers fine, call forwarding work as does tethering hot spot. If I try my Note 4 neither wants to work. When I call att they can fix my tethering hot spot but can't fix forwarding. My Note 3 just works by its self without having to do anything such as clear app data or anything with I have tried along with phone reset multiple times. I'm going to use my Note 3 for a while.
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Used my Note 3 all day today. Everything worked flawlessly. Got home and started my tethering hotspot and no problems. I'm thinking that I'm getting tired of my Note 4. My Note 3 running Firekat is just as fast. The only thing is the camera and the screen is so good. I wish my Note 4 was as, we'll I'll stop there. Thinking about trading Note 4 in for the iPhone 6 plus. I'll still have my Note 3 that everything works perfectly on. I get bored and like to be able to switch up the experience so if I have android, Note 3 would be note 4 but, and the hated ios witch just works and that can be jailbroken with a lot more help because they are all the same device and dose not have individually locked boot loaders. ????? What to do???
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jrtireman said:
Used my Note 3 all day today. Everything worked flawlessly. Got home and started my tethering hotspot and no problems. I'm thinking that I'm getting tired of my Note 4. My Note 3 running Firekat is just as fast. The only thing is the camera and the screen is so good. I wish my Note 4 was as, we'll I'll stop there. Thinking about trading Note 4 in for the iPhone 6 plus. I'll still have my Note 3 that everything works perfectly on. I get bored and like to be able to switch up the experience so if I have android, Note 3 would be note 4 but, and the hated ios witch just works and that can be jailbroken with a lot more help because they are all the same device and dose not have individually locked boot loaders. ????? What to do???
Sent from my SAMSUNG-SM-N900A using XDA Premium HD app
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Tethering should work unless you have unlimited data, all mobile share plans from att include thethering, also you can pre-order the s6 on Friday, if I remember what our new Sammy rep was talking to me about, got to play with it for 30 seconds before a customer walked in, the ui is nice and smooth and the new octa exynos chip is suppose to run cooler and it seemed, just for ui scrolling, to sail through it all. I like the look and feel, I want it......
Edit: keep in mind that you'll be in the same position you are now as far as root and unlocked bootloader, if you want these things wait to see who sells the phone unlocked then buy it at full retail and use it on your account. I work for att, I know even the nexus 6, the most close to stock phone we sell has bloat ware and is locked down tight. If I get the s6 it's out right and unlocked.
Yes I agree. It should work. If I switch my sim to another phone it works just fine. Everything works as it should, but if I put my sim back in my Note 4 in phone settings advanced settings I get an simcard or network error and call forwarding does not work. Also tethering will fail telling me to call 611 or visit website to register device for tethering. Gear app will fail to forward calls also and I have had problems with network data. If you Google this problem it is a problem with note 4. Some people on the att forums are just hoping for an update soon. That's is not acceptable to me. It worked when I bought the phone then there was an update that was pushed to my phone and now my phone is turned off and I'm using my Note 3. So by the time this gets resolved and I can enjoy my phone it will be old in the world of phone technology. So why should I keep it, hoping it will be updated sometime in the near future which keeps getting pushed back for some unknown to me reason. Don't get me wrong. I love my Note 4 but I want it to work now.
Sent from my SAMSUNG-SM-N900A using XDA Premium HD app
---------- Post added at 11:21 PM ---------- Previous post was at 11:16 PM ----------
The S6 Edge does look nice though.
Sent from my SAMSUNG-SM-N900A using XDA Premium HD app
jrtireman said:
Yes I agree. It should work. If I switch my sim to another phone it works just fine. Everything works as it should, but if I put my sim back in my Note 4 in phone settings advanced settings I get an simcard or network error and call forwarding does not work. Also tethering will fail telling me to call 611 or visit website to register device for tethering. Gear app will fail to forward calls also and I have had problems with network data. If you Google this problem it is a problem with note 4. Some people on the att forums are just hoping for an update soon. That's is not acceptable to me. It worked when I bought the phone then there was an update that was pushed to my phone and now my phone is turned off and I'm using my Note 3. So by the time this gets resolved and I can enjoy my phone it will be old in the world of phone technology. So why should I keep it, hoping it will be updated sometime in the near future which keeps getting pushed back for some unknown to me reason. Don't get me wrong. I love my Note 4 but I want it to work now.
Sent from my SAMSUNG-SM-N900A using XDA Premium HD app
---------- Post added at 11:21 PM ---------- Previous post was at 11:16 PM ----------
The S6 Edge does look nice though.
Sent from my SAMSUNG-SM-N900A using XDA Premium HD app
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I updated to 5.01, still has the same issue. This is quite possibly the last Samsung phone I'll ever buy
Elpidio said:
I updated to 5.01, still has the same issue. This is quite possibly the last Samsung phone I'll ever buy
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force stop the phone app and it should fix your issue.
icexshinigami said:
force stop the phone app and it should fix your issue.
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thanks for the tip, I force stop all three phone apps to no avail.
Elpidio said:
thanks for the tip, I force stop all three phone apps to no avail.
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I know you tried , the dialer codes.
always call forward setting , **21*808551999# (did you make sure it is 10digits? should be , **21*1808551999# if you are in the us. it might be worth a try.
conditional call forwarding **004*1808551999# (busy, rejected, missed calls)
icexshinigami said:
force stop the phone app and it should fix your issue.
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Click to collapse
icexshinigami said:
I know you tried , the dialer codes.
always call forward setting , **21*808551999# (did you make sure it is 10digits? should be , **21*1808551999# if you are in the us. it might be worth a try.
conditional call forwarding **004*1808551999# (busy, rejected, missed calls)
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sorry, there's one digit missing in my original post
should have been +18085519959
There's definitely something wrong with how AT&T network supporting this phone. I have no problem with my Nexus 6. It's very frustrating but it's something I have to live with if I want to keep using this phone.
Anyways, thanks for trying to help.
Elpidio said:
I updated to 5.01, still has the same issue. This is quite possibly the last Samsung phone I'll ever buy
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The upgrade fixed the problem for me. I didn't change anything else besides the OTA update.
scrtsqrrl said:
The upgrade fixed the problem for me. I didn't change anything else besides the OTA update.
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only thing I have not done is "wipe data/factory reset" from the recovery mode. I'll see if I can back up my data on ODIN
Elpidio said:
only thing I have not done is "wipe data/factory reset" from the recovery mode. I'll see if I can back up my data on ODIN
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Weird that would have been one of the first things I did.. Assumed you already went that way.. If after all this it doesn't work it seems you may have a defective device and should bring it up with samsung or att for an exchange...
icexshinigami said:
Weird that would have been one of the first things I did.. Assumed you already went that way.. If after all this it doesn't work it seems you may have a defective device and should bring it up with samsung or att for an exchange...
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I did the "wipe data/factory reset" from recovery and its still the same. You maybe right that the device is defective and since its more than 30 days, either I'll call Samsung for a replacement or claim insurance, however, by looking at AT&T community forum thread, I read that it all worked with N910AUCU1ANIE firmware, when AT&T updated that firmware, all hell broke loose. I'll see if I can have Samsung replace it.
https://forums.att.com/t5/Samsung-D...e-Update-Broke-my-Phone-Settings/td-p/4170378
Elpidio said:
I did the "wipe data/factory reset" from recovery and its still the same. You maybe right that the device is defective and since its more than 30 days, either I'll call Samsung for a replacement or claim insurance, however, by looking at AT&T community forum thread, I read that it all worked with N910AUCU1ANIE firmware, when AT&T updated that firmware, all hell broke loose. I'll see if I can have Samsung replace it.
https://forums.att.com/t5/Samsung-D...e-Update-Broke-my-Phone-Settings/td-p/4170378
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Its on its way to Samsung Repair Center in Plano, TX

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