Part of the screen not working - G3 Q&A, Help & Troubleshooting

Since yesterday, iv'e noticed theres a line from one side of the phone to the other side isnt working when you touch it. Iv'e tried factory reset and everything and it's still there so what could be the problem and how can i fix it?

its a hardware fail, so anything related to software dont solve your problem...if you are in guarantee time, you can send it to repair center.

I had same problem with my Nexus 4 last month(its why I bought G3). A line about 1cm wide, horizontally where touch didn't work. You can check you screen with YetAnotherTouchScreenTest app from Google Play store(it's free). When I give back Nexus to LG service, they told me it was water interference. I disassembled it myself and check all tapes connections, It was really messy. Keep that in mind if you bought your phone from second hand. If not, there is a chance for digitizer replacement.

czito said:
I had same problem with my Nexus 4 last month(its why I bought G3). A line about 1cm wide, horizontally where touch didn't work. You can check you screen with YetAnotherTouchScreenTest app from Google Play store(it's free). When I give back Nexus to LG service, they told me it was water interference. I disassembled it myself and check all tapes connections, It was really messy. Keep that in mind if you bought your phone from second hand. If not, there is a chance for digitizer replacement.
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Click to collapse
Yeah i got mine brand new, i think i started noticing it when i dropped my phone
i tried that app and yeah theres pretty much a 1cm wide line that goes across the phone around the middle of it

It can be either broken motherboard which will make cost of repair disproportionate to the value of the whole phone or just broken digitizer it will cost about 20€-30€ (at least in Poland). You can also try to send it back to LG service not mentioning that you droped your phone. But i believe they will be able to tell if it was phisical damage or not. I wish you my best since I was in same position as you some time ago.

czito said:
It can be either broken motherboard which will make cost of repair disproportionate to the value of the whole phone or just broken digitizer it will cost about 20€-30€ (at least in Poland). You can also try to send it back to LG service not mentioning that you droped your phone. But i believe they will be able to tell if it was phisical damage or not. I wish you my best since I was in same position as you some time ago.
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Click to collapse
Thanks, I think im just going to replace the whole digitizer and screen, going to cost $109 from where i am and thats of ebay and do it yourself hahah because my warranty expires in a few days and it's unable to arrive at the place i got it from in time -.-

Related

Shattered Desire Screen, T-Mobile UK/ Warranty ??

Hello All,
I have the HTC Desire, last night it fell out of my pocket face down. The screen shattered from the drop. The touch screen repsoniveness seems the same. Just waondering is this covered by T-Mobile UK or HTC warrant. It's been about 10 months since I had the phone. If so, how can I go about getting phone replaced.
If it is not covered how much is it likely to cost get screen replaced and how do I go about this.
Thanks
Don't think warranty covers screen damage, that would be an insurance job
Thanks for your prompt reply. I don't have insurance. Do you have any idea how much it might cost to get screen replaced and where I can go to get this done. Do HTC provide a repair service?
Haven't a clue! It's why I have my phone on my home/contents insurance
EddyOS said:
Haven't a clue! It's why I have my phone on my home/contents insurance
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Click to collapse
Eddy is right don't forget that home/contents insurance should cover accidental damage to your phone. Warranty will in no way cover your phone i'm afraid as this will only cover inherent problems with the phone eg Microphone stops working for no reason etc. You could try going to HTC directly as they may have a service center somehere in your area (you never know til you try) a slight warning though that this can be quite a costly process to get done by HTC - there is a number to call here for you http://service.europe.htc.com/Wizard.aspx?pageid=0
also found this place through google http://www.htcrepairs.co.uk/htc_rep...el=&phone=&name=&network=Network&title=repair no idea how reputable they are so might want to check them out first . Won't hurt to ask for a quote though - But if it seems really really cheap then it may not be a good deal so be careful
Well, what probably is broken is the digitizer. You can fix this yourself for about 30 euro.
Atleast, that's what I did...
Never done such a thing in my life before, and I was kinda scared... but it turned out to be a really cool job and not that difficult!
I'm trying to find my topic, but search is down atm... When you see this post, go to my account and see for a topic I started or one I replied in recently... it's probably about the same problem with a photo of my phone back then...
warlordxxx said:
Eddy is right don't forget that home/contents insurance should cover accidental damage to your phone. Warranty will in no way cover your phone i'm afraid as this will only cover inherent problems with the phone eg Microphone stops working for no reason etc. You could try going to HTC directly as they may have a service center somehere in your area (you never know til you try) a slight warning though that this can be quite a costly process to get done by HTC - there is a number to call here for you http://service.europe.htc.com/Wizard.aspx?pageid=0
also found this place through google http://www.htcrepairs.co.uk/htc_rep...el=&phone=&name=&network=Network&title=repair no idea how reputable they are so might want to check them out first . Won't hurt to ask for a quote though - But if it seems really really cheap then it may not be a good deal so be careful
Click to expand...
Click to collapse
@ZasXxSAz: Thanks, will search for your post. How can I tell if it's just the digitizer or the other screen. I read there are two screens ? The screen seems to be available for aboput £30, the assembly is the hard bit. If you say its as easy as you say it is I may just check it out.
Thanks guys.
Keep the help coming.
Thanks, I have e-mailed HTC last night. Will see what they say regarding repiar service.
Will check out the other website also.
Edit: I just checked out the htc reapirs website, I live in London, they are based in Wimbledom and aslo have a walk in service. Will email them and see if I can get a quote.
Best way just to check first as HTC can be expensive from what iv'e heard but the other place may well try ripping off as the desire is expensive.
It does indeed sound like a digitizer that is broken rather than the lcd (armoled) screen as they tend to bleed or not work at all -- think broken calculator screen and that's what you would get -- basicly the digitizer is the screen that you touch the lcd armoled is what is underneath it .. so if it is just the digitizer don't press the screen too hard incase a piece breaks off and goes through that too

n7100 owner in the USA, dropped my phone and cracked screen

Hello fellow n7100 owners. All input welcome, but especially from other US residents who own n7100s.
So I did something stupid this weekend. I wore these loose shorts with loose pockets and dropped my phone when I sat in my car.
The screen is cracked now at the top right. It turns on just fine, works as usual, and the touch sensitivity also seems to be normal in the area of the crack. So it seems like the problem is just cosmetic at this point, , and in a darkly lit room, it's hard to even see the cracks when the screen is own.
But it's bothering me to look at it, I really liked the way this phone looked and kept my screen and everything in absolutely immaculate condition before this. What are my options?
I figure I can't send it to samsung, since I bought it off ebay, and obviously it's not a domestic galaxy note 2.
I'm thinking self repair is a no go, unless it's very easy and doesn't require a lot of tools because I am not handy at all with those types of things. I was thinking of taking it to a local repair shop that I found online, but I don't know how much it's gonna cost...and if I do take it there, if I should buy the parts I need beforehand so they don't overcharge me on those.
Any thoughts?
Anyone? Someone?
I wouldn't even think of trying it yourself. I wouldn't even try it myself. Your out of luck when it comes to warranty as you bought the device second hand. Your best bet is to find a store like you have and get an estimate
If I am correct, I know you could go to Samsung and let them repair it. Just say you'll pay for it.
I changed only the glass on my 2nd s3 it cost me £15 for the glass and £20 for the heatgun. Check out youtube for tuts
Sent from my GT-N7105 using xda app-developers app
Call up mobiletechvideo.com. they're located in Texas. They swap out emmc chips in Samsung phones so I would assume they can do screens too unless they can't source them.
Sent from my GT-N7100
I got my note 2 as a gift, but when I received it, the screen near the front camera was cracked out the box. So, called Samsung service centre, they say they wouldnt repair it because it was out of their warranty, and if I wanna fix it, it will cost approximately $200 dollars (converted from Indonesian Rupiah).

Help Troubleshooting screen problems

Ill start from the begining, I bought my phone about a month ago brand new from T-Mobile. The next day as I was getting into my car the phone slid out of my pocket and into the hole in the seat in between it and the center console, when I retrieved it there was a fine crack going across the screen. The LCD was not cracked and the phone functioned perfectly.
The next day after this while the phone was in my pocket the screen cracked again. Again the LCD was working fine. About a week later I sent the phone in for repairs (just a random guy nothing official as T-Mobile, Samsung and Asurion said I was SOL).
After about a week turn around I received the phone back, working perfectly and the screen fixed. About a day or two later the screen started freaking out (picking things I didnt touch and flying through the home screens on its own). Then all of a sudden the lower portion of the screen (just a little bit bigger than the lower app row) just stopped responding to touch all together.
I just now removed the screen myself thinking that be botched putting the screen back on. The LCD is in perfect condition. No burn marks, cracks, discolored pixels, anything. I then removed the case checking all the connection on the motherboard and everything seems secure.
I dont know what else to do maybe someone here can give me some suggestions or ideas. If all else fails I will file a claim and get a new one through asurion. Im just trying all my options before I burn more $$$ on this phone.
Thank you ahead of time for any help.
gonzo8927 said:
Ill start from the begining, I bought my phone about a month ago brand new from T-Mobile. The next day as I was getting into my car the phone slid out of my pocket and into the hole in the seat in between it and the center console, when I retrieved it there was a fine crack going across the screen. The LCD was not cracked and the phone functioned perfectly.
The next day after this while the phone was in my pocket the screen cracked again. Again the LCD was working fine. About a week later I sent the phone in for repairs (just a random guy nothing official as T-Mobile, Samsung and Asurion said I was SOL).
After about a week turn around I received the phone back, working perfectly and the screen fixed. About a day or two later the screen started freaking out (picking things I didnt touch and flying through the home screens on its own). Then all of a sudden the lower portion of the screen (just a little bit bigger than the lower app row) just stopped responding to touch all together.
I just now removed the screen myself thinking that be botched putting the screen back on. The LCD is in perfect condition. No burn marks, cracks, discolored pixels, anything. I then removed the case checking all the connection on the motherboard and everything seems secure.
I dont know what else to do maybe someone here can give me some suggestions or ideas. If all else fails I will file a claim and get a new one through asurion. Im just trying all my options before I burn more $$$ on this phone.
Thank you ahead of time for any help.
Click to expand...
Click to collapse
Sounds like a defective digitizer. Have you talked to the guy who did the replacement?
lordcheeto03 said:
Sounds like a defective digitizer. Have you talked to the guy who did the replacement?
Click to expand...
Click to collapse
Ive tried but hes not responding to my text/calls
Call once more leave your name number and issue. If you dont hear back within 3-4 business days, call from a different number and plan constructively how to broach the issue. call recording might be an idea.
Magicantian said:
Call once more leave your name number and issue. If you dont hear back within 3-4 business days, call from a different number and plan constructively how to broach the issue. call recording might be an idea.
Click to expand...
Click to collapse
It was a paypal transaction, I just went ahead a filed a refund notice to his email.
Curious, why would Asurion say you are sol, isnt that what they are for? Isnt it accident insurance?

LG G3 - Cracked Lens after few hours out of the box

i just Bought my LG G3 Yesterday ,
it was used gently, as i appreciate the feeling of a new device in my hands like any geek,
i did not drop it ( no need to justify here )
i took my G3 to show off a friend and i asked people were in the room if anyone noticed that my phone fell in the past few minutes - one of them is working in a cellular shop and he immediately brought me the news that he already knows what happened by my response because some one who bought g3 from his store came back with the exact same crack and claim he did not drop the phone at all as well.
so i have a broken Lens, camera cant take photos right and i am Deeply disappointed By Lg as i was expecting a higher build quality,
i might be the first to report but just - wait for it ,
people will Google the problem and i am just the first to let you know.
photos added
I don't believe it. Your friends lied.
Sent from my LG-D850 using Tapatalk
It doesn't just crack I dropped mine off a balcony 3 floors onto some rocks and it broke the screen of my F400S and some other stuff, but the lens was fine. Hence why I have a D850 but lenses don't just crack.
Sent from my LG-D850 using XDA Premium 4 mobile app
I just had the same thing happen to mine. Not sure how or why it happened but it did. It was in my hot car turned off for an hour or so and then when I got home ours later, I noticed it. It has never been dropped or hit.
i think someone hijacked your phone... lol friends are friends...
Sent from from my LG-D855
It is a very, very small chance that it happened by itself - BUT if the glass was fitted in the phone, and was made with too high tension; it COULD technically brake "on its own". However, very rare for this to happen...
I just tried pressing my lens with my thumb, with quite a lot of pressure - didnt do anything
Anyone know where I can get a replacement lense or where to be looking for them when they come available? Talked to LG and they said they could repair but it would take 2 weeks and they could not tell me what it would cost. I can use my camera because my glass is completely gone over the camera, I would just like to get something over it to keep dust out.
Sent from my VS985 4G using Tapatalk
I just bought an LCD separator machine send it to me I need practice lol. I seen someone else say the sent there's into lg and cost $150 to fix. You could always get a square trade warranty and go that route
Sent from my LG-D850 using XDA Premium 4 mobile app
If I could just find a thin 1/2 inch diameter piece of glass, I could fix it myself. Problem is finding the glass. Would not be hard at all to fix and like I said my camera works perfectly fine.
I just had the exact same thing happen. Phone was fine last night. Set it on night stand before bed. Showered and got ready in the morning. No drops. Got in the car in the morning and touched something jaggedy when I was stopped at a light. Weiiiird. Looks exactly like OP's pic. Luckily I paid for insurance since it's included in T-Mobile's jump program, so hopefully they'll swap it out.
It is one of the areas of the phone which get hotter from use, but I find that an unlikely factor in causing that problem.
DroidApprentice said:
It is one of the areas of the phone which get hotter from use, but I find that an unlikely factor in causing that problem.
Click to expand...
Click to collapse
Yeah, I'm really at a loss. I kept it in the bathroom as I showered, but it doesn't get that hot/humid...not enough that one would think it'd make a substantial difference.
Hate to say it, but my lens just cracked as well about an hour ago. I went to take the phone off my desk, and it kinda slipped from my fingers. The phone never made it completely off the desk. The two bottom corners were still touching, and the top half maybe a few cm off. Nothing I would ever consider a drop. When I flipped the phone around, to my surprise the lens was cracked. I don't know what to say? Any other phone I've owned in the past this wouldn't have happened to it in this very same situation.
WilliamStern said:
Hate to say it, but my lens just cracked as well about an hour ago. I went to take the phone off my desk, and it kinda slipped from my fingers. The phone never made it completely off the desk. The two bottom corners were still touching, and the top half maybe a few cm off. Nothing I would ever consider a drop. When I flipped the phone around, to my surprise the lens was cracked. I don't know what to say? Any other phone I've owned in the past this wouldn't have happened to it in this very same situation.
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Click to collapse
Yeah, man. My old HTC M7...I always run skinless, treat my phones like dirt. Dropped it maybe three times onto concrete from waist height, nothing. So this is pretty gnarly.
Update on T-Mobile, they basically said that they'd take it back under warranty IF it's a manufacturer's defect. But because it's physical damage, they'll probably flag it as user error and charge me for it. I'm claiming manufacturer's defect because I swear this happened spontaneously without a drop whatsoever. So now I basically have to call LG directly, and I'd probably be up for a fight. If anyone here has experience or advice it'd be greatly appreciated.
Same Issue
Hey, I had the same issue with the AT&T version, ended up having to send it back along with my powermat (since I assumed that might have caused the crack). They repaired it without charge since they determined that it was indeed a manufacture defect. So if you have something similar it is probably a manufacture defect, and hopefully they will make a note of this soon.
julz05 said:
Hey, I had the same issue with the AT&T version, ended up having to send it back along with my powermat (since I assumed that might have caused the crack). They repaired it without charge since they determined that it was indeed a manufacture defect. So if you have something similar it is probably a manufacture defect, and hopefully they will make a note of this soon.
Click to expand...
Click to collapse
I just looked at my phone last night and I have the same issue. I'm on att and I'm going to call them today to see if they will repair it for me. I'm a bit upset honestly. The camera world buy the broken glass distorts the pictures and makes them look foggy. Julz05 who did you send it back to? LG or AT&T?
No matter what, I can never stay away from android for long.
idelgado782 said:
I just looked at my phone last night and I have the same issue. I'm on att and I'm going to call them today to see if they will repair it for me. I'm a bit upset honestly. The camera world buy the broken glass distorts the pictures and makes them look foggy. Julz05 who did you send it back to? LG or AT&T?
No matter what, I can never stay away from android for long.
Click to expand...
Click to collapse
I sent it back to LG. I called the LG service number and explained the problem, they issue a RA# and you have to send it to their warehouse. Took them almost 2 weeks to fix the phone, and they are just mailing it back now
I wanted to come back and post an update for my circumstance just in case any in the future needs to do the same.
Unfortunately I couldn't send my unit back to att or lg because my water damage sticker had been tripped. I had my phone in my pocket and I went on a ride in an amusement park and didn't realize we want under waterfalls! Needless to say I got soaked and water seeped into the phone but after sticking it in rice overnight I was lucky enough to not have water damage besides the tripped sensor. I went on a search and found a seller on eBay selling the top piece which includes the camera lens cover, power/volume rocker. It cost $38 plus $6 shipping and took about a week to get to me. To replace it was fairly easy. Removed 7 screws and unsnapped the old part and then applied the new piece.
One thing to note: the original piece States 850 in various areas and the new piece States 855. However it is the same exact part and for $44 I replaced itself myself without having to be without my phone. Here are some pictures :
Here's the link for the eBay auction http://pages.ebay.com/link/?nav=item.view&id=351144850263&alt=web
No matter what, I can never stay away from android for long.
Just found this thread after my UK D855 did exactly the same, I've had it several months. found Replacement parts on ebay
Exact Same Problem
Hi - today I found the exact same fault in my phone. Like other posts here, I did not drop it or get any impact on the phone.
I am in New Zealand and am really disappointed in what I thought was otherwise a great phone. I now have to waste my time trying to establish whether I have any cover for this problem and also realise that it looks like impact damage and technicians will claim it was my fault.
I think this is a manufacturing fault and reading here confirms that something is very wrong here.
Thanks.

Screen replace?

So I just dropped my OP3 and now it has cracks all over the screen. Is it difficult to replace by myself and where can I get the new screen module? Asked few of the local phone stores but they don't have screens and couldn't tell when they would get them.
NoobMonkey said:
So I just dropped my OP3 and now it has cracks all over the screen. Is it difficult to replace by myself and where can I get the new screen module? Asked few of the local phone stores but they don't have screens and couldn't tell when they would get them.
Click to expand...
Click to collapse
I asked Oneplus the same thing and they told me that they don't sell the screen, so if you find one it is not genuine.
My repair was €104 and took 20 days
superiscch said:
I asked Oneplus the same thing and they told me that they don't sell the screen, so if you find one it is not genuine.
My repair was â?¬104 and took 20 days
Click to expand...
Click to collapse
Seems like I have to open ticket for oneplus and send my phone there
I broken my op3 and i buy screen, but its say genuine and its cost about 230dollars from US. Its not so hard to change. Op 3 its be my first phone which i change screen. You need some screwdrivers, some plastic plates and heat gun. For me is took 2hours for replace. But be careful with ear speaker, because when i finish its not working, and first think come to head, i put upside down D so i need resemble again hardest thing for me be to take out broken pieces, and take out back cover, because i wanted make everything without scartches. And now working like new Sorry for bad english. Screen and tools you can get from fixez.com
Zaikanas said:
I broken my op3 and i buy screen, but its say genuine and its cost about 230dollars from US. Its not so hard to change. Op 3 its be my first phone which i change screen. You need some screwdrivers, some plastic plates and heat gun. For me is took 2hours for replace. But be careful with ear speaker, because when i finish its not working, and first think come to head, i put upside down D so i need resemble again hardest thing for me be to take out broken pieces, and take out back cover, because i wanted make everything without scartches. And now working like new Sorry for bad english. Screen and tools you can get from fixez.com
Click to expand...
Click to collapse
Thnx for reply. The screens are out of stock. And also it says lcd-screen on their site. If I understood right the op3 has amoled screen, so it's not the same.
Sent my phone already to repair shop yesterday. Haven't got estimate cost and time yet.
Zaikanas said:
I broken my op3 and i buy screen, but its say genuine and its cost about 230dollars from US. Its not so hard to change. Op 3 its be my first phone which i change screen. You need some screwdrivers, some plastic plates and heat gun. For me is took 2hours for replace. But be careful with ear speaker, because when i finish its not working, and first think come to head, i put upside down D so i need resemble again hardest thing for me be to take out broken pieces, and take out back cover, because i wanted make everything without scartches. And now working like new Sorry for bad english. Screen and tools you can get from fixez.com
Click to expand...
Click to collapse
230$ for a screen?!
Mate, you got screwed over. Badly.
Sent from my OnePlus 3 using Tapatalk
I think you have to send the phone to OnePlus for repair. My screen was malfunctioning and they replaced it here in Germany for 1 week (with the shipping time) Pretty fast.
Latest info is "send to vendor service center 14.11.2016". In my opinion this is taking way too long.
Just for update. Just picked up my phone today. Replace screen was 140€ and I also got some kind of plastic cover for the phone. Probably not gonna use it, because I like naked phones but anyway nice to get something extra.
What about this one?
http://www.ebay.com/itm/232106828350#shpCntId
mohmd.nagy said:
What about this one?
http://www.ebay.com/itm/232106828350#shpCntId
Click to expand...
Click to collapse
It says unbranded and the price is approximately the same as the original one from OnePlus.
If I were you, I would go for the peace of getting it replaced by the manufacturer with OE part, despite the time taken.

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