Ill start from the begining, I bought my phone about a month ago brand new from T-Mobile. The next day as I was getting into my car the phone slid out of my pocket and into the hole in the seat in between it and the center console, when I retrieved it there was a fine crack going across the screen. The LCD was not cracked and the phone functioned perfectly.
The next day after this while the phone was in my pocket the screen cracked again. Again the LCD was working fine. About a week later I sent the phone in for repairs (just a random guy nothing official as T-Mobile, Samsung and Asurion said I was SOL).
After about a week turn around I received the phone back, working perfectly and the screen fixed. About a day or two later the screen started freaking out (picking things I didnt touch and flying through the home screens on its own). Then all of a sudden the lower portion of the screen (just a little bit bigger than the lower app row) just stopped responding to touch all together.
I just now removed the screen myself thinking that be botched putting the screen back on. The LCD is in perfect condition. No burn marks, cracks, discolored pixels, anything. I then removed the case checking all the connection on the motherboard and everything seems secure.
I dont know what else to do maybe someone here can give me some suggestions or ideas. If all else fails I will file a claim and get a new one through asurion. Im just trying all my options before I burn more $$$ on this phone.
Thank you ahead of time for any help.
gonzo8927 said:
Ill start from the begining, I bought my phone about a month ago brand new from T-Mobile. The next day as I was getting into my car the phone slid out of my pocket and into the hole in the seat in between it and the center console, when I retrieved it there was a fine crack going across the screen. The LCD was not cracked and the phone functioned perfectly.
The next day after this while the phone was in my pocket the screen cracked again. Again the LCD was working fine. About a week later I sent the phone in for repairs (just a random guy nothing official as T-Mobile, Samsung and Asurion said I was SOL).
After about a week turn around I received the phone back, working perfectly and the screen fixed. About a day or two later the screen started freaking out (picking things I didnt touch and flying through the home screens on its own). Then all of a sudden the lower portion of the screen (just a little bit bigger than the lower app row) just stopped responding to touch all together.
I just now removed the screen myself thinking that be botched putting the screen back on. The LCD is in perfect condition. No burn marks, cracks, discolored pixels, anything. I then removed the case checking all the connection on the motherboard and everything seems secure.
I dont know what else to do maybe someone here can give me some suggestions or ideas. If all else fails I will file a claim and get a new one through asurion. Im just trying all my options before I burn more $$$ on this phone.
Thank you ahead of time for any help.
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Sounds like a defective digitizer. Have you talked to the guy who did the replacement?
lordcheeto03 said:
Sounds like a defective digitizer. Have you talked to the guy who did the replacement?
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Ive tried but hes not responding to my text/calls
Call once more leave your name number and issue. If you dont hear back within 3-4 business days, call from a different number and plan constructively how to broach the issue. call recording might be an idea.
Magicantian said:
Call once more leave your name number and issue. If you dont hear back within 3-4 business days, call from a different number and plan constructively how to broach the issue. call recording might be an idea.
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It was a paypal transaction, I just went ahead a filed a refund notice to his email.
Curious, why would Asurion say you are sol, isnt that what they are for? Isnt it accident insurance?
Related
Good Morning Guys and Girls,
Just wondering if anyone has experienced the same issue as me and how they got on.
I have had my phone exactly 3 weeks today I was using my phone and it was absolutly fine (no scratches/dents etc) put it face up on a table went had a showever when I came back there is a very large split in the screen perfectly straight (which would indicate manufacturing problem) going from top left corner half way down the phone to the right side.
I have spoken to HTC and they say its a chargeable fix as the warranty doesn't cover accidental damage but its not accidental damage! I have just phoned up my provider who said it would have to be sent back for them to determine whether it was accidental or not before sending out a new one but then they realised I actually got it through the carphone warehouse (as T-mobile direct were out of stock) and have now said I will have to take it to them as its their phone even though my contract was taken out with T-mobile direct.
This is a pain!
can you upload a photo?
Sure you had no impact before that? Or excessive pressure like in a pocket. Maybe it cracked later.
If not I don't know, maybe some faulty panel indeed that had a weak area that cracked due to thermal stress or something. In the lab it is probably easy to determine if it was cracked from the inside or due to external impact or torsion.
I have had a couple of light bumpbs but no damage/scratches after them and it was sitting all night on charge in my front room got up this morning picked it up used it for a minute (still fine) walked away came back 15 minutes later to find a crack. Noone had touched it.
Normally when I break a screen its a tiny crack and not normally in a perfect straight line. This one is 2.6" long
Pretty upset with this as its only 3 weeks old. I have had HD / HD2 / TD / TYTN etc and really abused them and I only end up with minor chips and scratches after about 10 months. Where as this one I have really tried to look after it
Also to add I never put my phone in my back pocket wher eI can sit on it.
It never shares a pockets with coins / keys or anything else that can damage it
And I will try and get a photo of it somehow - only cam I have at the moment is on the phone so don't think I can use that
Heres a picture, you can see where the light is reflecting is roughly the start point of the crack and it goes out both ways. I just don't see how a crack like this can form on its own sitting face up on a table.
That really sucks man.
I am going to get a hard cover for my phone. Don't want a cracked screen.
Having a look at your picture though - there doesn't seem to be a pressure point of impact etc. So what you're saying looks to be correct.
Hope you get it sorted.
I know thats what is frustrating me. Everyone telling me its accidental damage and I know I am not lieing, I have broken screens in the past and seen many more and I know how accidental damage looks you normally have a point of inpact as you say, its normally small or if it is big normally has multiple fractors no just one long steady line.
Yes, exactly.
However - you're going to have a hard time proving this to any retailer. As they normally have a very strict policy on warranty claims.
I'll get my way I have a nack of getting things I want from shops and businesses
I am hoping like the guy said at T-mobile as its only 3 weeks they might just do a handset swap rather than fixing it.
Anyone by any chance know how much it is to get a screen replaced?
Done some research for you - you're looking at 70 + pounds to replace it.
Thanks. Hmmmm thats quite a bit that I don't really have. Just hope I can get them to accept it as warranty. Might have to visit all stores in Sussex until one agrees to repair it lol.
Well it is even more, if you didn't actually cause the crack on the screen!
Hoping my Desire doesn't suffer the same fate as yours!
Good luck. My advice is do not put it on a table and walk away!
Ill post here how I get on.
I will be sure to keep a constant look on it, while I leave it on the table. Will test later if the same situation arises when leaving it on a chair.
Jokes aside: mine fell twice already. Once it was after a week I had it, it landed from about 1 meter high, 50cm far away after it slipped from my hand when picking it up from ... a table ! (I see a pattern, the desire doesn't like tables). Landed and rolled on my polished floor and I still can't see no visual damage. From that day on, I grip it so firmly, that it almost behaves like an iphone4
Second time it was from about 30cm and obviously no damage.
I had it for about 2-3 months and -knock wood- screen is ok.
It does look as a factory defect.
Is ur handset not insured either mobile phone insurance or as it happened in your house - your house insurance
Sent from my HTC Desire using XDA App
Well, don't know how the law is over there with you. But here in the Netherlands (and I thought it was EU, but not sure). Within a certain period of time the seller of the device is the one that should prove it wasn't used properly etc.
So.. they can say whatever they want about it being accidental damage. But at least here in this country, it's not up to you to prove otherwise. THEY have to prove you mistreated the device.
Your screen cracks without mistreating the device, sounds like a proper warranty claim to me!
It could be there has always been some tension on the screen, and when it got hot or cold it finally cracked. Who knows. I'd say let them prove you mistreated the device.
i work for carphone warehouse mate i wouldnt no what to do really say some thing elswe is wrong with it like crashing or some thing. depends on how noticeable try putting a cheap screen protector on it and see if it cant been seen then take it back LOL gimme a message if you want any more info =]
Don't CPW give you 3 months insurance for free as a come on?
That's nasty. I dropped mine from 30cm onto a wooden floor and the battery cover flew off and it sticks up in one corner now so had to bend it back to shape!
Good luck getting it sorted out.
Sent from my HTC Desire using XDA App
One day my phone got what looks like a water bubble under the screen, over the next few days the touch stopped working and would come back every so often. I tried keeping the phone in rice but could not get the bubble out. I am wondering is this is actually water condensation that got in, or something that the screen itself released in which case I think HTC should repair it (I'm still within the year). Has anyone seen this. My moisture indicator on the side of the phone has a tiny bit of bleeding although I have not had any contact with water, (could be from having the phone in the bathroom) and the indicator under the battery is clean. HTC will not repair it with any water damage and want 280 for a new screen. I have the insurance but dont want to spend another 100 bucks within 7 months of buying the phone for a refurbished model. Anybody have any suggestions.
Thanks
Steve
swaters3 said:
One day my phone got what looks like a water bubble under the screen, over the next few days the touch stopped working and would come back every so often. I tried keeping the phone in rice but could not get the bubble out. I am wondering is this is actually water condensation that got in, or something that the screen itself released in which case I think HTC should repair it (I'm still within the year). Has anyone seen this. My moisture indicator on the side of the phone has a tiny bit of bleeding although I have not had any contact with water, (could be from having the phone in the bathroom) and the indicator under the battery is clean. HTC will not repair it with any water damage and want 280 for a new screen. I have the insurance but dont want to spend another 100 bucks within 7 months of buying the phone for a refurbished model. Anybody have any suggestions.
Thanks
Steve
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It would help if you can post a picture. The newton ring could be your problem. Do a search on this term and check out the pictures.
Good day dear xda-developers community,
I have a very strange problem, searching the net did not bring any results so I thought I'd ask the guys here, perhaps somebody has had a similar problem as well.
A couple of months ago my video card broke, I could start up my phone but had a lot of artefacts so I brought it to the store I bought it at and they sent it out for repairs under warranty conditions. I got the phone back and I had no artefacts anymore so I was more than happy.
A couple of days after that I noticed a scratch on the screen, a small one but still quiet noticeable. The phone was never dropped and always carried in the pocket, so I thought to my self "ohh well, I guess this could happen".
Now though, a couple of weeks using the phone I have a strange feeling that the screen that was put on my phone after replacement isn't Gorilla Glass at all, it feels weird when you touch it, not as smooth and there is A LOT of grease that stays on the phone, never really noticed any in a whole year using the phone before, plus the proximity sensor doesn't always work, when I bring the phone to my ear I have to do it a couple of times before it goes out.
Now here's what I am wondering, is there any way to check whether the screen is Gorilla Glass or not, and that the company hasn't just put some cheap replacement glass on my phone to save up money?
Anybody got any idea what's up?
well the easiest thing to do it putting two HOX side by side and compare the two screens i guess
Go back to the shop and demand a detailed repair overview. Your entitled to one since its your phone !
Or let them take it in for another repair/research. Just dont take no for an answer.
beast1944 said:
Anybody got any idea what's up?
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You might like to see my earlier posting, also my screen now is broke and some greasy stuff was on my screen as well...
http://forum.xda-developers.com/showthread.php?t=2314196&goto=newpost
Unetwork said:
You might like to see my earlier posting, also my screen now is broke and some greasy stuff was on my screen as well...
http://forum.xda-developers.com/showthread.php?t=2314196&goto=newpost
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I guess we were both duped and had some clone screen put into our phone instead of the original HOX screen, which really sucks, cause I don't even know how to prove that, also I noticed that I have 2 yellow spots on the left-top side of the screen, they are very well visible on the white background and they get even Yellower as the phone gets hotter.
beast1944 said:
I guess we were both duped and had some clone screen put into our phone instead of the original HOX screen, which really sucks, cause I don't even know how to prove that, also I noticed that I have 2 yellow spots on the left-top side of the screen, they are very well visible on the white background and they get even Yellower as the phone gets hotter.
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Wauw thats what I had when I just got mine brand new..its a known issue with the One X
It has to do something with the glue..better get it replaced and ask for the old screen so you can check if its a clone.
Hope it will work out well for you bro, I took my loss as they will not give me a refund..
Unetwork said:
Wauw thats what I had when I just got mine brand new..its a known issue with the One X
It has to do something with the glue..better get it replaced and ask for the old screen so you can check if its a clone.
Hope it will work out well for you bro, I took my loss as they will not give me a refund..
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They won't give you a refund, but did you try getting it fixed? is it covered by the warranty? The problem is that I bought it in the netherlands and I was just there a couple of weeks ago, had the phone done and went back to Belarus, where we don't the HTC service centres. I will have to wait till I go to the netherlands again to give the phone back into repairs.
beast1944 said:
They won't give you a refund, but did you try getting it fixed? is it covered by the warranty? The problem is that I bought it in the netherlands and I was just there a couple of weeks ago, had the phone done and went back to Belarus, where we don't the HTC service centres. I will have to wait till I go to the netherlands again to give the phone back into repairs.
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No refund here in Macedonia, the service told me I dropped the phone which I did not...
I am trying to find a replacement screen with digitizer
Hello!
Today dropped my phone and screen got covered in spider web. The display itself looks fine, but its covered it spiderweb. The touchscreen doesnt respond at all.
What do i need to do now? I looked at local repair shops, they ask atleast 100 euros. But on ebay i can find lcd display+screen digitizer for 55 euros shipped, or screen digitizer starting from 10 dollars!
Can i buy only screen digitizer (as i understand that top layer of glass thats cracked is screen digitizer?) and replace it? Or changing LCD display along with screen digitizer is a must?
http://www.ebay.com/itm/NOIR-VITRE-...Pièces_de_rechange_outils&hash=item27f98e5d31
So this should fit..right? And are all 3 models LS970, E975 and e973 really same size? Cuz i`ve read people have got smaller screens than original from some sellers on amazon.
Replacing a digitizer is pretty hard and time consuming, that's why people usually replace the whole lcd+digitizer+glass assembly. You will also need adhesive and a heater/appropriate tools. It can be a great learning experience if you don't mind potentially busting your phone. There are no shortage of instructionnal videos on youtube on the subject.
Also, a new G2 is only 190$US .... Just saying ...
noxlord said:
Replacing a digitizer is pretty hard and time consuming, that's why people usually replace the whole lcd+digitizer+glass assembly. You will also need adhesive and a heater/appropriate tools. It can be a great learning experience if you don't mind potentially busting your phone. There are no shortage of instructionnal videos on youtube on the subject.
Also, a new G2 is only 190$US .... Just saying ...
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As i have two other phones. The g2 mini with Tegra and a razrHD. I'll give a try, thanks for the tip.
Well, i ended up ordering that LCD+Digitzer from ebay. Everything was fine for 2 months, now i have quite large spot that doesnt respond to touches. (See attachment) i already tried disconecting the lcd and digitizer..still same. Is it worth trying to flash another rom? I already flashed stock kdz (had stock before too..)
This happened just today, right after ghost touches went crazy and rondomly oppening everything.
EDIT: That spot is changing sizes..form remains, but it got a bit smaller now. Its truly weird. I put the phone outside for few minutes (its +9C outside) and touchscreen works fine now! What is going on?
EDIT 2: After few minutes of usage, the spot is coming back
WreckLv said:
EDIT: That spot is changing sizes..form remains, but it got a bit smaller now. Its truly weird. I put the phone outside for few minutes (its +9C outside) and touchscreen works fine now! What is going on?
EDIT 2: After few minutes of usage, the spot is coming back
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I had dropped my LG (more than a couple of times) on its face and it seemed to suffer stroke-like symptoms: one side of the screen was completely dead to touch, and the rest of the screen would occasionally act as though I was touching everywhere which opened programs and messed with the keyboard. I was stubborn and just lived with it and over time, it stopped trying open programs and whatnot. Recently, dropped it again, this time it was a bit more serious. Still no visible damage to the screen, but the "dead spot" moved to the centre of the screen, and again, occasionally tries to open programs and add words to my messages.
At first I thought it all could be related to a software issue. Unfortunately, after installing new ROMS, it never fixed the problem. I bought a digitaliser screen from Ebay as well. I'm waiting on the adhesive tape still so I can't say if this will fix anything. I kind of have a suspicion that its a loose connector (the top middle part of the screen gets super hot only after a couple of minutes of being left on).
I'm just wondering if you have tried taking it apart again to recheck the wiring? I think we may have similar problems (your situation is the first I've come by on the internet that is anywhere close to what's happening to my screen). Thanks so much!
so i was at the lake today, had the pixel in my pocket, and without even thinking, swam straight into the middle of the lake to get into my buddies side by side.
I had pulled out my phone, realized it wasnt responding (screen was still on) then after me trying to unlock it, it randomly shut off. came back on with a ram dump message, then went off and stayed of for 5 hours. Finally got it to come back on, it kept restarting, i assume the water made the adhesive fail because the glass started lifting away from the chassis (no it wasnt the battery). And now its completely done, just an occasional white flash on half the screen.
luckily i bought the protection plan from google (through assurant) when i bought the device, so im getting that worked out now.
its about time i got a new device anyways. my speaker would always quit working, the back glass was cracked, the volume buttons didnt work half the time, etc. I used this phone like no pixel should be used , haha.
i decided to order a sim tray for one of my 5x's. and figured ill just use it on work or fun days, and switch to my pixel on casual and nicer/professional days.
i know, i know, lots of typing and reading right? well i mainly wanted to ask if anyone had experiences replacing there device through insurance, and how it went. did you get a refurbished device? same color? the rep put alot of emphasis on "it may be new or it may be refurbished, and the color may not be the same"
noidea24 said:
i know, i know, lots of typing and reading right? well i mainly wanted to ask if anyone had experiences replacing there device through insurance, and how it went. did you get a refurbished device? same color? the rep put alot of emphasis on "it may be new or it may be refurbished, and the color may not be the same"
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I personally have never had a device replaced through Google or the device manufacturer, but for those people who had their Nexus 6P's replaced through Google got refurbished devices, random colour and sometimes even a higher storage option than the device they turned in.
Doubtful you'll get a blue, even though it's the nicest looking, but they'll probably send a random coloured one, but hopefully not a VZW variant since that has the un-unlockable bootloader.
noidea24 said:
so i was at the lake today, had the pixel in my pocket, and without even thinking, swam straight into the middle of the lake to get into my buddies side by side.
I had pulled out my phone, realized it wasnt responding (screen was still on) then after me trying to unlock it, it randomly shut off. came back on with a ram dump message, then went off and stayed of for 5 hours. Finally got it to come back on, it kept restarting, i assume the water made the adhesive fail because the glass started lifting away from the chassis (no it wasnt the battery). And now its completely done, just an occasional white flash on half the screen.
luckily i bought the protection plan from google (through assurant) when i bought the device, so im getting that worked out now.
its about time i got a new device anyways. my speaker would always quit working, the back glass was cracked, the volume buttons didnt work half the time, etc. I used this phone like no pixel should be used , haha.
i decided to order a sim tray for one of my 5x's. and figured ill just use it on work or fun days, and switch to my pixel on casual and nicer/professional days.
i know, i know, lots of typing and reading right? well i mainly wanted to ask if anyone had experiences replacing there device through insurance, and how it went. did you get a refurbished device? same color? the rep put alot of emphasis on "it may be new or it may be refurbished, and the color may not be the same"
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I fell in a lake on july 4th with phone in my pocket.
Worked a little random screen movements(water under the screen)
Next day, wouldnt take a charge.
Chatted with google support, i have no insurance on teh phone.
they directed me to an approved repair shop in my town.
Took it in.
$54 they cleaned it out and dried up the water still in my phone 7 days later as I was on vacation and the Rice did nothing.
Phone works good as new.
Shop said if the corrosion was bad enough they would replace other parts, but fresh water isnt as bad as salt so I was fine.
Phone has been working like a champ since.
Keep it off so you dont induce any shorts and take it somewhere.
Bought a White Pixel XL from Best Buy (I wanted Black but they were sold out and I was in a hurry) and got a protection plan on it. My phone started exhibiting behavior indicative of a factory defect. Best Buy wanted $200 to replace. The protection plan was a colossal waste of money. Luckily I paid monthly for the protection instead of a lump sum up front. Anyways, I went to Google instead, who offered to replace it for free. Sent them my Pixel XL and got a Black Pixel XL in return. So it's possible they'll send you a different color, I suppose. The phone was new in box, not a refurb. Pretty happy.