Develop Bugs

ZL Display Corruption

Hey guys,
Just bought a brand C6502 and the display is all messed up after not using the phone for more than 15 minutes.
The displays gets all garbled and then either display some lines or just stays a dark grey color. It then sometimes comes back to normal and then gets corrupted again. I managed to do the software update hoping it would fix it, but same issue. I also tried resetting the phone to no avail. I am now trying to see if the seller will do an exchange... not a good feeling.
Word of warning for those of you considering buying this phone from ShopBLT or a place like that which doesn't allow exchange.
Here is a pic of the screen... any recommendations would be appreciated.
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outsidah said:
Hey guys,
Just bought a brand C6502 and the display is all messed up after not using the phone for more than 15 minutes.
The displays gets all garbled and then either display some lines or just stays a dark grey color. It then sometimes comes back to normal and then gets corrupted again. I managed to do the software update hoping it would fix it, but same issue. I also tried resetting the phone to no avail. I am now trying to see if the seller will do an exchange... not a good feeling.
Word of warning for those of you considering buying this phone from ShopBLT or a place like that which doesn't allow exchange.
Here is a pic of the screen... any recommendations would be appreciated.
Click to expand...
Click to collapse
Your going to have to exchange it..

hyelton said:
Your going to have to exchange it..
Click to expand...
Click to collapse
Hopefully if the seller helps me out... horrible.
Question - how do you soft reset it? Volume Up + Power for a few? It's not working for me if that's it.

outsidah said:
Hopefully if the seller helps me out... horrible.
Question - how do you soft reset it? Volume Up + Power for a few? It's not working for me if that's it.
Click to expand...
Click to collapse
Found it... have to open SIM/SD Slot... there is a little "power" button that must be held until device vibrates 3 times.
Screen is still DEAD.
Is there a way to wipe the phone w/o the screen being visible?

outsidah said:
Found it... have to open SIM/SD Slot... there is a little "power" button that must be held until device vibrates 3 times.
Screen is still DEAD.
Is there a way to wipe the phone w/o the screen being visible?
Click to expand...
Click to collapse
Nope Your best bet is to contact the seller and hope they allow an exchange. That sucks.

outsidah said:
Hey guys,
Just bought a brand C6502 and the display is all messed up after not using the phone for more than 15 minutes.
The displays gets all garbled and then either display some lines or just stays a dark grey color. It then sometimes comes back to normal and then gets corrupted again. I managed to do the software update hoping it would fix it, but same issue. I also tried resetting the phone to no avail. I am now trying to see if the seller will do an exchange... not a good feeling.
Word of warning for those of you considering buying this phone from ShopBLT or a place like that which doesn't allow exchange.
Here is a pic of the screen... any recommendations would be appreciated.
Click to expand...
Click to collapse
where did you buy it? Do they allow to exchange defective item?

sonic2911 said:
where did you buy it? Do they allow to exchange defective item?
Click to expand...
Click to collapse
ShopBLT
Looks like they can return it read there policy here
What does "NO RETURNS OR EXCHANGES" mean?
A. Some manufacturers and suppliers require us to enforce a more restrictive return policy on their items. These restrictions (if any) are noted in the product's description and supersede our standard return policy. For example, if an item contains "(NO RETURNS OR EXCHANGES)" in the product's description, that means you cannot return the item to us, and we cannot replace it, for any reason. In other words, the sale of that item is final, and you must contact the manufacturer for any assistance with replacing or repairing the item.
Some items can only be returned if unopened. On others, we can only accept returns or ship replacements if defective. Some items can only be returned or replaced within a specific number of days. By carefully reading the item's description for such notations, you will know whether anything you wish to purchase is subject to a special return restriction.
It is important to note that none of these restrictions apply to the manufacturer assisting you or replacing your item under its warranty (if one is provided by that manufacturer.) In fact, most special return policies are the result of manufacturers wanting to work directly with you. Lastly, these additional restrictions if present, are not by our choice. We are simply following the rules as given to us by various manufacturers and suppliers.

I have also been looking at BLT C6502 and it has been out of stock? When did you buy this?
I think they will help you out if the can.

Hey guys - sorry if the first post seemed as if I bought it from ShopBLT. I was/am annoyed and didn't make it clear. I got it this one from an eBay seller (never-msrp). He hasn't responded yet as far as the exchange. I got to play with the phone all of maybe 5-10 minutes? If that?
I was mentioning the ShopBLT portion since I know many of us were waiting for them to stock the US LTE version of the phone. I settled on this one since I couldn't wait longer.
I'm hoping something positive comes of this... at the moment I'm out the money and the phone is a paperweight.

outsidah said:
Hey guys - sorry if the first post seemed as if I bought it from ShopBLT. I was/am annoyed and didn't make it clear. I got it this one from an eBay seller (never-msrp). He hasn't responded yet as far as the exchange. I got to play with the phone all of maybe 5-10 minutes? If that?
I was mentioning the ShopBLT portion since I know many of us were waiting for them to stock the US LTE version of the phone. I settled on this one since I couldn't wait longer.
I'm hoping something positive comes of this... at the moment I'm out the money and the phone is a paperweight.
Click to expand...
Click to collapse
Why did you go to eBay? Negrielectronics is cheaper than ebay or was cheaper than ebay not sure how much you paid.
If all else fails File a Claim on PayPal and say it arrived like that and send in pictures.

PLEMIX is the cheapest now!

outsidah said:
Hey guys - sorry if the first post seemed as if I bought it from ShopBLT. I was/am annoyed and didn't make it clear. I got it this one from an eBay seller (never-msrp). He hasn't responded yet as far as the exchange. I got to play with the phone all of maybe 5-10 minutes? If that?
I was mentioning the ShopBLT portion since I know many of us were waiting for them to stock the US LTE version of the phone. I settled on this one since I couldn't wait longer.
I'm hoping something positive comes of this... at the moment I'm out the money and the phone is a paperweight.
Click to expand...
Click to collapse
MSRP response to emails a bit late as they get lots of orders but their service has been good for the last two time I dealt with them. once I had a defective phone and they helped very much.
Its possible if you hear back from them after mid-night.
Good Luck

I also got my zl from MSRP and it was $599. Everything works fine on my phone.
I have dealt with them for other big ticket items and their customer service is why i went back to them for this purchase.
Im sure a little explanation to the right customer rep will award you an exchange.
Call Jessica she is always pleasant to deal with.
909 436 7404

Makes me feel better to hear the positive experiences. Hopefully I'll get it resolved soon.

The same thing happend to my purple XZ I got from O2. I am in the states now and have to wait to return to the UK to exchange it.

mloomis00 said:
The same thing happend to my purple XZ I got from O2. I am in the states now and have to wait to return to the UK to exchange it.
Click to expand...
Click to collapse
Maybe bad connection between screen and morherboard inside the phone.
Sent from my C6603 using xda app-developers app

Spoke to Jessica on Saturday and today. She only deals with shipping so she was unable to help with my issue but marked my messages as urgent which didn't seem to do much. Finally heard back just now, they want me to send them the unit so they can check it and I suppose go from there. Its progress, but I wish I would have been able to ship it back since Saturday to speed this up.

HTC ONE X wi-fi issue ( please read )

Hi guys, I have sent my phone off for repair to HTC as i have had WI-FI issues basically since I bought the phone last year,the wi-fi disconnects at weaker areas,whereas the other phones i have tested work fine..I have only recently realised that thi was a manufacturing issue after reading reviews online.So I have decided to send the phone off for repair, a week later (today) I get a quotation from HTC of £187! Bear in mind I still have warranty on my phone..HTC initially did not state the reason why I have received the charge,they just claimed that the work required was caused by the damage that isn't covered by warranty. So i went onto HTC chat and spoke to someone called Wioleta,she eventually told me that I have installed "unauthorized software" on my phone. Now I PROMISE YOU guys, i have not done any tweaking on my phone for a long long time...before I did install a ROM rooted my phone etc, but i had to set everything to default settings as i have sent the phone off before because of a different issue ( coloured lines on my phone - if you guys remember), I have done the procedure correctly and HAVE NOT been charged by HTC for the repair,so it was done free...ever since the repair I have not done any modifications to my phone or downloaded any illegal software...So I would like to know why they said i have done this and is it possible that they could have done this?? I have attached a picture of what Wioleta has sent me on chat...I think there is a mistake somewhere because i am innocent...and I have already sent them a complaint about it, but I really need my phone back... please can somebody give me some advice on how to tackle these twats! Thanks for reading.
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Basically unlocking the bootloader breaks certain warranty. It's your word against theirs.......it's been unlocked before and now they throw it on faulty software (installed by the user) !
It's all about the Benjamin's baby

Mr Hofs said:
Basically unlocking the bootloader breaks certain warranty. It's your word against theirs.......it's been unlocked before and now they throw it on faulty software (installed by the user) !
It's all about the Benjamin's baby
Click to expand...
Click to collapse
U dont think I'll get far?

My opinion......proving legally that it's not your fault will probably cost you more then they charge you now......it's not fair i agree but proving this now is not easy

I sent my old HOX back for wifi repair the other week I did put it back to totally stock ROM and recovery but left it unlocked and they never said anything at all about it fixed it in a day and then it was on the way back to me. Not sure if your in a different country than me but really a hardware problem and a well known one should be fixed regardless of what software changes you made to the phone.
Sorry if thats not much help but you could try and push them and say other people been fixed with unlocked bootloader by speaking to someone higher up.

Jump1ng said:
I sent my old HOX back for wifi repair the other week I did put it back to totally stock ROM and recovery but left it unlocked and they never said anything at all about it fixed it in a day and then it was on the way back to me. Not sure if your in a different country than me but really a hardware problem and a well known one should be fixed regardless of what software changes you made to the phone.
Sorry if thats not much help but you could try and push them and say other people been fixed with unlocked bootloader by speaking to someone higher up.
Click to expand...
Click to collapse
I'm in UK mate.... really not fair

I have said the next thing before on a similar issue :
I am almost certain that all of this depends of the hands which the phone falls into, if it's somebody who is having an awesome day, had his coffee on time and had some fun time with the wife the evening before it might slip ....... but it also can be the opposite grumpy man and lives by the rules......if you very my point

Hadziano said:
I'm in UK mate.... really not fair
Click to expand...
Click to collapse
That sucks they never even asked anything about that just asked me to send it back in original state and then just fixed it, but at least it should give you a good ground to stand on saying that other users phones have been fixed with unlocked bootloaders.

What if..................... I LOCK the bootloader and send the phone back?!

Hadziano said:
What if..................... I LOCK the bootloader and send the phone back?!
Click to expand...
Click to collapse
It's allready locked, originaly it says LOCKED, but if you unlock it will show UNLOCKED, after that if you lock it it will show RELOCKED like yours, so there is no way out just in (unlock)

nikola016 said:
It's allready locked, originaly it says LOCKED, but if you unlock it will show UNLOCKED, after that if you lock it it will show RELOCKED like yours, so there is no way out just in (unlock)
Click to expand...
Click to collapse
so i'm basically screwed? why didnt they say anything before when i sent the phone off for a different reason? depends on who handles it i suppose..?

Hadziano said:
so i'm basically screwed? why didnt they say anything before when i sent the phone off for a different reason? depends on who handles it i suppose..?
Click to expand...
Click to collapse
Well man, i don't know, i only answered your question. It's sad that they blaim rooting and stuff for your wifi issue, i think that they changed your motherboard or maybe not, but it's their decision, so you probably can't do anything . Unlocking bootloader has nothing to do with wifi....but ****ing HTC.

nikola016 said:
Well man, i don't know, i only answered your question. It's sad that they blaim rooting and stuff for your wifi issue, i think that they changed your motherboard or maybe not, but it's their decision, so you probably can't do anything . Unlocking bootloader has nothing to do with wifi....but ****ing HTC.
Click to expand...
Click to collapse
zivio stari hvala na odgovor. I can't even pay them, their site has a glitch now! won't be touching HTC again, might as well go back to golden years n use a nokia 3210 without headaches and 7 day battery life

One time I also sent phone in because of WiFi and other issues...they said they replaced the WiFi module...but haha there isn't even a real module on the mainboard xD...so its the same as before but fixed then myself...my phone was also relocked and they didn't said anything...I wrote on the letter which goes also to them that WiFi is f#cked up and due to hardware issue from beginning it should be fixed with warranty..so stay on your right..say other ppl also had this issue from beginning that WiFi was bad and HTC should now that...and therefore you don't have to pay as this should be fixed under warranty
Gesendet von meinem HTC Desire HD With Beats Audio mit Tapatalk 4

One-X-master said:
One time I also sent phone in because of WiFi and other issues...they said they replaced the WiFi module...but haha there isn't even a real module on the mainboard xD...so its the same as before but fixed then myself...my phone was also relocked and they didn't said anything...I wrote on the letter which goes also to them that WiFi is f#cked up and due to hardware issue from beginning it should be fixed with warranty..so stay on your right..say other ppl also had this issue from beginning that WiFi was bad and HTC should now that...and therefore you don't have to pay as this should be fixed under warranty
Gesendet von meinem HTC Desire HD With Beats Audio mit Tapatalk 4
Click to expand...
Click to collapse
I have already paid them £27 to get my phone back without repair..I just want my phone back

I've sent mine in for the same reason in August. First time they repaired it for free but they didn't fix the problem so I sent it in again and then I had the same problem you have now.
I've been talking to several people at HTC in the meanwhile. And after explaining them that this kind of problem can't be caused by a software modification they repaired it for free.
The reason why they wanted to charge me something was because some stupid worker has seen that the bootloader was relocked and because that was not stock he wanted to replace the mainboard.
In short:
You're screwed. If you have 2 months time to discuss with them, so it. They will probably eventually repair it if they feel annoyed by you.
If you need it back now: Good luck!
What I would do:
Grab a cheap PAYG phone, unlock it, use it while kindly asking HTC to fix your phone.

Fixing the Wi-Fi is fairly easy on this phone, pop the back housing off the phone, get a small piece of aluminium foil and tape the top and bottom of the foil to the gold antenna next to where the volume keys are on the plastic housing, here's a video to help: https://www.youtube.com/watch?v=zbmGNL1dsf0&feature=youtube_gdata_player
Sent from my HTC One X using Tapatalk

humzaahmed155 said:
Fixing the Wi-Fi is fairly easy on this phone, pop the back housing off the phone, get a small piece of aluminium foil and tape the top and bottom of the foil to the gold antenna next to where the volume keys are on the plastic housing, here's a video to help: https://www.youtube.com/watch?v=zbmGNL1dsf0&feature=youtube_gdata_player
Sent from my HTC One X using Tapatalk
Click to expand...
Click to collapse
Hmm sounds complicated. How do you remove the case?

Hadziano said:
Hmm sounds complicated. How do you remove the case?
Click to expand...
Click to collapse
Push the bottom of the phone away from the screen, once that's unclipped use a thin object to work your way around the sides (guitar pick for example, you may need two) once the housing is unclipped from the phone slowly pull them apart. This needs to be done slowly as theres some adhesive hold long the middle of the back on, here's a video to show you what I mean. https://www.youtube.com/watch?v=mAr4WWbn9Hc&feature=youtube_gdata_player
Sent from my HTC One X using Tapatalk

thanks mate..will it work 100%? doesn't seem recommended to use foil inside a phone?

Weird half screen issue

Twice now I've restarted my phone and its stayed like this until the next restart. Anybody else seen this issue or have any ideas?
The full touch screen still worked so it's just the display part acting up.
This is a sprint model by the way.
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Sent from my LG G4 using Tapatalk.

Following this thread,
I have a friend with similar issue, but hers is maybe a quarter of the screen, sprint also.

Yup i have that problem it comes and goes when it wants..Sprint is aware of it from what a Tech told me I'm waiting for a replacement
Sent from my LGLS991 using Tapatalk

No remedies, you'll have to get a replacement, contact Sprint if your device is still under warranty.

An update in case anyone else comes across this issue.
I don't have Sprint insurance but took it to their store anyway. They recognized the problem as a warranty issue right away. Without Sprint insurance they said it would cost me $75 for them to act as a liaison between myself and LG warranty.
Instead I chose to fill out the LG Warranty claim online and ship them my phone. I'm using my old One M8 now and their prepaid FedEx label is carrying the G4 back as we speak.
Sent from my 831C using Tapatalk

Doomstang said:
An update in case anyone else comes across this issue.
I don't have Sprint insurance but took it to their store anyway. They recognized the problem as a warranty issue right away. Without Sprint insurance they said it would cost me $75 for them to act as a liaison between myself and LG warranty.
Instead I chose to fill out the LG Warranty claim online and ship them my phone. I'm using my old One M8 now and their prepaid FedEx label is carrying the G4 back as we speak.
Sent from my 831C using Tapatalk
Click to expand...
Click to collapse
the thing with sending the phone in yourself is that they repair your actual device, while paying 75 dollars at sprint they give you a brand new device.

Doomstang said:
An update in case anyone else comes across this issue.
I don't have Sprint insurance but took it to their store anyway. They recognized the problem as a warranty issue right away. Without Sprint insurance they said it would cost me $75 for them to act as a liaison between myself and LG warranty.
Instead I chose to fill out the LG Warranty claim online and ship them my phone. I'm using my old One M8 now and their prepaid FedEx label is carrying the G4 back as we speak.
Sent from my 831C using Tapatalk
Click to expand...
Click to collapse
They screw up the device with their firmware and you have to pay $75 for them to act as a liaison with LG ?

One Twelve said:
They screw up the device with their firmware and you have to pay $75 for them to act as a liaison with LG ?
Click to expand...
Click to collapse
Yep I thought about doing an ESN swap, adding insurance to the line, then doing an ESN swap back to the G4. No idea if that would work but it was a thought.
Sent from my 831C using Tapatalk

mine just had this happen. I've had my phone for a few months on Sprint and no issues. when I went into my Arlo app to view my wifi cameras at home, I used the pinch and zoom function to zoom in and that's when my half my screen went to a rainbow snow pattern. I took out the battery, rebooted, and no luck. I left it alone for a minute and hit the back power button to light the screen and I had my full screen back. Did my pattern unlock and half the screen went to rainbow snow.
I don't know how that app broke my phone, but it wasn't until I tried to zoom in that this happened. Now I get a full screen sometimes for a minute or two, but then it goes half rainbow snow.
I plan on filling out a support request with LG tonight if this keeps happening. Any thoughts? similar experiences? I do not have insurance through sprint.

I received my T-Mobile warranty repair phone today after my 1st LGG4 died last week. Now I have this crazy flashing poltergeist thing going on!! [emoji35]
Sent from my HTC One using Tapatalk

LG just shipped mine back last night with this info:
Defect:
Rear Camera / Video
Repair Results:
MSM / DBB&ABB / DBB 4G
My google search says MSM is Mobile Software Management but I have no idea what DBB and ABB are.

frankwhite8536 said:
mine just had this happen. I've had my phone for a few months on Sprint and no issues. when I went into my Arlo app to view my wifi cameras at home, I used the pinch and zoom function to zoom in and that's when my half my screen went to a rainbow snow pattern. I took out the battery, rebooted, and no luck. I left it alone for a minute and hit the back power button to light the screen and I had my full screen back. Did my pattern unlock and half the screen went to rainbow snow.
I don't know how that app broke my phone, but it wasn't until I tried to zoom in that this happened. Now I get a full screen sometimes for a minute or two, but then it goes half rainbow snow.
I plan on filling out a support request with LG tonight if this keeps happening. Any thoughts? similar experiences? I do not have insurance through sprint.
Click to expand...
Click to collapse
Sounds like I'm about 1 week ahead of you. Don't bother taking it to the Sprint store unless you want to shell out $75. Fill out the LG warranty claim online, wait for a FedEx return label, and ship it off. Mine is scheduled to arrive back in my hands tomorrow so I'm hoping I have no further issues.

I too have been having the same issue but I have a small quarter of the screen flicker with that rainbow effect no reboot needed but it gets me a little worried.
Sent from my LG-H812 using XDA Free mobile app

Thanks for everyone's help and support. Always feels good to know your not alone.
---------- Post added at 09:32 AM ---------- Previous post was at 09:28 AM ----------
Doomstang said:
Sounds like I'm about 1 week ahead of you. Don't bother taking it to the Sprint store unless you want to shell out $75. Fill out the LG warranty claim online, wait for a FedEx return label, and ship it off. Mine is scheduled to arrive back in my hands tomorrow so I'm hoping I have no further issues.
Click to expand...
Click to collapse
I started the ticket and got this response this morning:
"We have received your web support service request online and we would like to inform you that we have not get the correct issue about your unit. For better assistance, please call our 24/7 toll free hotline at 1-800-243-0000 or Chat online with LG Support, weekdays 8am-8pmCST, http://www.lg.com/us/support; or recreate on our LG web support site and provide complete details about your concern.
Thank you."
If I could reply to the email I'd send them half a dozen links to either pictures are posts of people with the same problem. I'm going to call now and straighten this out. I thought I explained my issue like a handful of others have, but I see this requires some further action.
---------- Post added at 09:37 AM ---------- Previous post was at 09:32 AM ----------
Has anyone tried flashing these stock KDZ files to fix this issue? I'd go that route if that's all LG will do anyway to try to fix my problem. Just curious if anyone's tried this:
http://forum.xda-developers.com/g4/general/guide-lg-g4-stock-firmware-to-stock-kdz-t3107848

I have a Verizon G4 and have been experiencing this exact issue since day one! At the start, it would only flash on the right half of the screen once in a while, but over the past couple months, it's been getting progressively worse. Yesterday, it became permanent and no amount of restarts or anything I've tried can fix it.
If all else fails, I'll send it in to LG, but I feel like there has to be an easier way. I'm assuming it's a software issue caused by Sprint/Verizon's OS modifications (the H815 never had any problem like this for me), but couldn't it also be a hardware defect, like a loose connection to the screen? If so, it'd probably be relatively easy to fix ourselves, since the G4 is so simple to disassemble.
I'm going to try booting into safe mode and freezing suspicious pre-installed apps first to try to narrow down the cause. I encourage all of you to do the same and post your results so we can get to the bottom of this! It's a more widespread problem than it seems, my friend who got a Verizon G4 around the same time as me has also been having this problem since she got it.
Edit: Can confirm booting into safe mode didn't fix anything. A hardware issue is seeming more and more likely.

I had the same issue recently. Mine was the left side. Nothing fixes the issue. I'm with sprint as well. Got mine replaced. They were on backorder. Took a week. But did get a brand new one. It's working great
Sent from my 831C using xda premium

Thanks everyone. I just shipped mine off today. I guess I assumed the free label included a box, but I'll eat that if my damn phone is fixed.

I'm not sure what caused the weird screen issue but, I'm very appreciative that T-Mobile replaced my phone immediately without any hassle and on their dime.
Sent from my LG-H811 using Tapatalk

i've had this once, except the half was just black, not like the picture showed there.. it went after another reboot, and never came back, but it sure is quite weird. I thought software was at fault though rather than hardware when it happened.. how could half a screen just stop working without software being at fault?

So I just had the half screen issue again for the first time since getting it back from LG nearly 2 months ago
Sent from my LGLS991 using Tapatalk

Roll back from the 60% latest firmware

Has anybody successfully been able to flash older firmware than today's 60%Green roll out?
I'm unaffected and have the green battery but would really like to know if it's still possible with ODIN, or if Samsung have made it more difficult somehow.

Just tried to flash the original firmware in Odin and it failed ...
I am also interested by a solution !

alltaken123 said:
Has anybody successfully been able to flash older firmware than today's 60%Green roll out?
I'm unaffected and have the green battery but would really like to know if it's still possible with ODIN, or if Samsung have made it more difficult somehow.
Click to expand...
Click to collapse
Out of sheer curiosity, why would anyone not want to return the phone? If you received the update, presumably your phone was on the potentially compromised list. How do you make the determination that it's unaffected?

@tiroger
Every device will eventually be updated, mine is a 2nd batch device (replacement) so it was unaffected (Black square on box), hence the green battery. I agree people should be returning these devices, however, like yourself i'm curious and wondered if a firmware downgrade was still possible after this update.
I am concerned for grey market devices that have been purchased from abroad, Samsung are not replacing these unless back in the native device region, a little unfair IMO.

I denied the update by quickly restarting my phone when the countdown appeared and now im having mysterious battery drain issues =/ but ill exchange my phone this weak anyway

alltaken123 said:
@tiroger
Every device will eventually be updated, mine is a 2nd batch device (replacement) so it was unaffected (Black square on box), hence the green battery. I agree people should be returning these devices, however, like yourself i'm curious and wondered if a firmware downgrade was still possible after this update.
I am concerned for grey market devices that have been purchased from abroad, Samsung are not replacing these unless back in the native device region, a little unfair IMO.
Click to expand...
Click to collapse
Looks like I have some reading comprehension problem. hehe. I misunderstood your comment. I agree that the green icon is a bit of an eye sore. Hopefully it's temporary and will switch back to white if and when Nougat is released.

tossero said:
Just tried to flash the original firmware in Odin and it failed ...
I am also interested by a solution !
Click to expand...
Click to collapse
Thanks, any particular error? Which firmware did you try to flash from/to? (Obvious I know but we can build a clear view of attempts on this thread)

alltaken123 said:
Thanks, any particular error? Which firmware did you try to flash from/to? (Obvious I know but we can build a clear view of attempts on this thread)
Click to expand...
Click to collapse
I've tried the one before the 60% update for France XEF (6.0.1 N930FXXU1BPH6 N930FOXM1BPH5 ) .
The error appears from the beginning , a red "failed" message. The file is ok since I've flashed it 2 times before.
Cheers~
PS: For the time being I am charging it to 80%(settings-device maintenance-battery-3 dots-advanced settings-uncheck "limit maximum charge to 60% ) thanks to @s_h_a_g_g_y , solution here: http://forum.xda-developers.com/note-7/help/battery-charging-limited-to-60-t3465566/page5

tiroger said:
Looks like I have some reading comprehension problem. hehe. I misunderstood your comment. I agree that the green icon is a bit of an eye sore. Hopefully it's temporary and will switch back to white if and when Nougat is released.
Click to expand...
Click to collapse
Yeah, it's an eyesore that could and probably will go away once they get at least 97+ percent of the affected devices back. Maybe with the 7.x update. In any event there were a lot of updates to Grace UX in this and the Sept. security patches. Why on God's green Earth would folks take a white battery icon over the UI updates and security patches? it seems insane to me.

Wait what was this update? I was reading and heard a vibration then phone reset, I thought it was the phone resetting on its own randomly (hadn't happened once yet) then saw it updating. Is there a changelog we can see somewhere? I just see a green battery icon being different. (I'm on a new replacement Note 7).

alltaken123 said:
@tiroger
Every device will eventually be updated, mine is a 2nd batch device (replacement) so it was unaffected (Black square on box), hence the green battery. I agree people should be returning these devices, however, like yourself i'm curious and wondered if a firmware downgrade was still possible after this update.
I am concerned for grey market devices that have been purchased from abroad, Samsung are not replacing these unless back in the native device region, a little unfair IMO.
Click to expand...
Click to collapse
I imported the note 7 from Singapore into the UK and am receiving assistance
Taken from samsung's Singapore site http://www.samsung.com/sg/note7exchange/
What if I bought it in Singapore but now residing in another country? How can I ship it back and how can you send the units outside of Singapore?
Please contact the Samsung Customer Service Center in your residing country for information on the exchange process in your residing country. We assure you that we will be assisting all Galaxy Note 7 customers in the exchange, regardless of your residing country and the country where you purchased the device.

itsjustbilly said:
I imported the note 7 from Singapore into the UK and am receiving assistance
Taken from samsung's Singapore site http://www.samsung.com/sg/note7exchange/
What if I bought it in Singapore but now residing in another country? How can I ship it back and how can you send the units outside of Singapore?
Please contact the Samsung Customer Service Center in your residing country for information on the exchange process in your residing country. We assure you that we will be assisting all Galaxy Note 7 customers in the exchange, regardless of your residing country and the country where you purchased the device.
Click to expand...
Click to collapse
That's amazing news. I bet it's a relief right?
I noticed initially that Samsung service centre's were playing hard ball on that issue.

stevierayvaughan said:
Wait what was this update? I was reading and heard a vibration then phone reset, I thought it was the phone resetting on its own randomly (hadn't happened once yet) then saw it updating. Is there a changelog we can see somewhere? I just see a green battery icon being different. (I'm on a new replacement Note 7).
Click to expand...
Click to collapse
I believe the update brings a green battery icon (Showing you're unaffected by the recall) as you noticed and a few behind the scenes changes to the Gracenote UX. Anyone using a recalled device is limited to 60% charge by the same firmware update.

alltaken123 said:
That's amazing news. I bet it's a relief right?
I noticed initially that Samsung service centre's were playing hard ball on that issue.
Click to expand...
Click to collapse
They tried to get me to take it back to the retailer, i said im not going back to singapore anytime soon, i was put on hold a few times sometimes for 5 or 10 minutes and supervisors got involved, but they did agree to exchange it - saying i would get a UK version phone, i said i only want the international variant. the saga continues but yes i will hopefully get the replacement (and the right one)

alltaken123 said:
I believe the update brings a green battery icon (Showing you're unaffected by the recall) as you noticed and a few behind the scenes changes to the Gracenote UX. Anyone using a recalled device is limited to 60% charge by the same firmware update.
Click to expand...
Click to collapse
Not in all markets. Canada does not limit the battery, but has a pop up warning that shows up every 3 hours.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
P.S
I still have my old device and new and have not noticed any behind the scene changes. What have you noticed?
Edit: excerpt from an interview with Samsung Canada:
An software update that will change the color of the battery icon on new Note 7 phones from white to green is heading out, automatically installing itself on every phone. Data charges for the update are zeroed out by carriers.
“In the event that you have a device that hasn’t been replaced, the software will detect what battery is in there and prompt you to register for the exchange program,” Brannen said.
While Samsung can flip a “kill switch” to remotely deactivate every old unit or limit the charge of the battery, — a strategy the company has chosen to apply in the US and Korea — the Canadian division has opted instead for a somewhat gentler prod: a notification every three hours urging users to switch up to a new Note 7.
“We have worked very closely with HQ and we determined that’s the wrong message to send,” Brennan said. “The message that we want to send to consumers is: ‘I want you to exchange your devices.’ Allowing you to only charge a device to 60 percent is not going to drive a great consumer experience.”
Sent from my SM-N930W8 using Tapatalk

alltaken123 said:
I believe the update brings a green battery icon (Showing you're unaffected by the recall) as you noticed and a few behind the scenes changes to the Gracenote UX. Anyone using a recalled device is limited to 60% charge by the same firmware update.
Click to expand...
Click to collapse
Thank you!

tiroger said:
Out of sheer curiosity, why would anyone not want to return the phone? If you received the update, presumably your phone was on the potentially compromised list. How do you make the determination that it's unaffected?
Click to expand...
Click to collapse
Cause, they don't exchange it yet. So they want us to go around with a half battery. no way!

@jmitr Thanks for the info. I was reading on one of the recall threads today that a user was aware of some Gracenote UX improvements including security a little thin in detail but information none the less. I'll try and tag the user in once I find the thread.
Could you please post your firmware revision? It would be interesting to see if you're using the same as the US devices, only differentiated by region detection perhaps.

alltaken123 said:
@jmitr Thanks for the info. I was reading on one of the recall threads today that a user was aware of some Gracenote UX improvements including security a little thin in detail but information none the less. I'll try and tag the user in once I find the thread.
Could you please post your firmware revision? It would be interesting to see if you're using the same as the US devices, only differentiated by region detection perhaps.
Click to expand...
Click to collapse
Old:
New:
Here you go.
Sent from my SM-N930W8 using Tapatalk

Omg that battery is ugly in blue background... rly hate Samsung now

Questions about RMAs and getting a refurbished phone

Hi guys, yeah I had to RMA my Pixel 2 XL for what seems to be a relatively widespread issue judging by all the threads I've found on the official Pixel support board, XDA, Reddit, etc.
See description here:
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
So yeah, I hoped for a brand new replacement but it seems they decided to send me a refurbished device that was produced in early November (3 weeks earlier than my previous, faulty phone). I have a few questions:
1) What's the condition of refurbished phones that are usually sent by Google? Can I expect a phone in perfect condition? I'm absolutely not interested in getting a phone that has physical damage considering how pristine my previous phone was (no scuff, no scratch on the body and screen, always protected in a case, etc.) You guys have been lucky with refurbished devices?
2) For the ones who received a refurbished phone, how was the battery wear? I'm asking cause I've seen people abusing and charging their phones from 0% to 100% two and even three times a day (gamers, people with with an addiction, etc.). I take good care of reducing the battery wear on my phones by limiting useless charging cycles, and I'm afraid I could get a refurbished unit that has a battery in bad shape with a premature reduced capacity, not knowing the usage habits of the previous owner... What is Google's position on that matter?
3) I was lucky to get a phone (the one I had to RMA) that had a good display with almost no blueshift, no image retention, no graininess and very uniform brightness, no speaker problem, etc.
Knowing it's a hit-and-miss, were you guys able to refuse and return a refurbished phone that had a bad display, speaker or other "minor" issues? I suspect Google is somehow trying to get rid of its lemons by sending them to users requesting a replacement...
Many thanks

To be honest, I highly doubt its a refurb.
I've RMA'd 2 (or 3?) times and each time I ask if it is a brand new device and all responses were that they only send out new units from the RMA office.
For my first RMA, I had the word "refurbished" in my RMA email and I quickly went on chat to inquire about it and they confirmed its a typo as its a new unit.

Phazonclash said:
Hi guys, yeah I had to RMA my Pixel 2 XL for what seems to be a relatively widespread issue judging by all the threads I've found on the official Pixel support board, XDA, Reddit, etc.
See description here:
So yeah, I hoped for a brand new replacement but it seems they decided to send me a refurbished device that was produced in early November (3 weeks earlier than my previous, faulty phone). I have a few questions:
1) What's the condition of refurbished phones that are usually sent by Google? Can I expect a phone in perfect condition? I'm absolutely not interested in getting a phone that has physical damage considering how pristine my previous phone was (no scuff, no scratch on the body and screen, always protected in a case, etc.) You guys have been lucky with refurbished devices?
2) For the ones who received a refurbished phone, how was the battery wear? I'm asking cause I've seen people abusing and charging their phones from 0% to 100% two and even three times a day (gamers, people with with an addiction, etc.). I take good care of reducing the battery wear on my phones by limiting useless charging cycles, and I'm afraid I could get a refurbished unit that has a battery in bad shape with a premature reduced capacity, not knowing the usage habits of the previous owner... What is Google's position on that matter?
3) I was lucky to get a phone (the one I had to RMA) that had a good display with almost no blueshift, no image retention, no graininess and very uniform brightness, no speaker problem, etc.
Knowing it's a hit-and-miss, were you guys able to refuse and return a refurbished phone that had a bad display, speaker or other "minor" issues? I suspect Google is somehow trying to get rid of its lemons by sending them to users requesting a replacement...
Many thanks
Click to expand...
Click to collapse
Now they send only refurbished phones..they used to send new phone as replacement a month or two ago..

ram4ufriends said:
Now they send only refurbished phones..they used to send new phone as replacement a month or two ago..
Click to expand...
Click to collapse
Have my second refurb on the way ???

I bought my phone panda 128 GB off Swappa for 570$ and i called google right after to get it transferred to my name. A month after, i requested a RMA and they sent me a refurbished unit which was in a perfect physical conditions it looked like a brand new device. Still have to test the battery life tho. If i paid 950$ for the phone I wouldn't be cool with a refurbished one.
Sent from my Pixel 2 XL using Tapatalk

Just got a refurbished black 64gb replacement today.
November 2017 build. Yuck

Just curious, what is going wrong with your phones that you needed to replace them? I am not giving anyone a hard time, just wondering.

TonikJDK said:
Just curious, what is going wrong with your phones that you needed to replace them? I am not giving anyone a hard time, just wondering.
Click to expand...
Click to collapse
I just RMAd mine yesterday because the power button stopped working correctly. Sometimes it won't work at all to lock the screen, sometimes it does, and sometimes it detects a single press as a double and opens the camera .

Hardware issues are a bummer...

TonikJDK said:
Just curious, what is going wrong with your phones that you needed to replace them? I am not giving anyone a hard time, just wondering.
Click to expand...
Click to collapse
I'm looking for less blue shift and less crackling on speakerphone.

Reechings said:
I'm looking for less blue shift and less crackling on speakerphone.
Click to expand...
Click to collapse
Had the same issues, just got a new one after complaining about the speakers.
Factory date ist January 11.

Und0ne said:
Had the same issues, just got a new one after complaining about the speakers.
Factory date ist January 11.
Click to expand...
Click to collapse
Did you receive it yet? Any improvement?

Reechings said:
Did you receive it yet? Any improvement?
Click to expand...
Click to collapse
Yeah, no speaker issues anymore!

Und0ne said:
Yeah, no speaker issues anymore!
Click to expand...
Click to collapse
Great to hear (literally)! My speakers sound OK but speakerphone for voice calls still doesn't sound great, how is yours?

I called Google a few days ago and got my device rma'd due to a dead pixel on my screen. I just hope my replacement hasn't got any issues as the rest of the device works well (charges slow but I don't really mind that )

I just got my second RMA. Both have been refurbished. First one started overheating and powering off every time I tried to charge it. The second the phone microphone died suddenly so I could only make speakerphone calls or video calls (different microphone). Both replacements were manufactured november 2017. Since it has a 2 year warranty, I plan to continue to RMA any hardware issues.

kcteun said:
I just got my second RMA. Both have been refurbished. First one started overheating and powering off every time I tried to charge it. The second the phone microphone died suddenly so I could only make speakerphone calls or video calls (different microphone). Both replacements were manufactured november 2017. Since it has a 2 year warranty, I plan to continue to RMA any hardware issues.
Click to expand...
Click to collapse
Damn man....you are making me worried about my rma....do they not check them first?? Especially if they are refurbished

To tell you the truth, my Pixel 2 XL is fine... My wife got 6th replacement today... Had to fight with them to get a brand new phone and not refurb.

I am currently on RMA unit #2, with #3 arriving today. I tried RMA due to blue shift when i first got my Pixel 2 XL back in November. Out of the 4 phones, only 1 of them had minimal blue shift, 3 of them had it very severely. EVERY phone has had speaker issues, either right out of the box or it developed them 1 week into owning.

mathrania said:
To tell you the truth, my Pixel 2 XL is fine... My wife got 6th replacement today... Had to fight with them to get a brand new phone and not refurb.
Click to expand...
Click to collapse
I'm using my first refurb right now, just sent back a second refurb because speakerphone was bad right out of the box. Pretty sure the one I just sent back was a brand new original batch because it was still on September image and had stickers all over it still. Blue shift has been about the same on both refurbs which is too bad since original was better. Hopefully next one will work out.