Develop Bugs

Help Nokia solve the Lumia 900 "purple tint" mystery

A moderator over at the nokiausa.com forum is asking people to PM him details about phones that have the "purple tint" screen issue. His name is Kosh and he can be contacted HERE. He wants a PM with very specific information. He says to PM the following information...
Kosh said:
ref; Purple_tint
Device model:
Device IMEI number:
OS version:
firmware revision :
Hardware revision :
a short but detailed desctiption of your experience with this
You will find this information in Settings > About > more information
Click to expand...
Click to collapse
He made this request in a thread about the "purple tint." Just create an account and PM Kosh the requested information in a succinct message. Hopefully they will figure out what is going on.
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The image on the left is medium brightness and the image on the right is the same phone on low brightness. The "purple tint" issue goes far beyond a different color keyboard while texting. The entire screen is affected no matter what you are viewing.

Update: I exchanged my phone
I exchanged by black Lumia 900 for a white Lumia 900. The new phone does not have the purple tint issue. It took some work to find a phone that doesn't have the issue. I had to go to three seperate at&t corporate stores over the course of three days.
The first thing I did at each location is walk in and set all the Lumia 900 display phones to LOW brightness. I then set my phone to LOW brightness. I then started a new text message on each phone and compared the keyboards. Most of the time the display phones will not have the purple issue or you may find 1 out of three with the issue.
Next tell the sales staff what the issue is with your phone. Every place I went into this week had no clue about the purple screen issue. Most people will be pretty accommodating and will easily do one swap out without any fuss. Unfortunately you may also encounter some people that will tell you that the purple keyboard in the text messaging screen is just a "feature." All you have to do is politely point out all their display models do not have this "feature."
Unfortunately in my neck of the woods there are a lot of Lumia 900s with the purple screen issue. So you may have to go through 3 phones at a location before you find one that functions as expected. Usually you will be told after two phones and certainly after three phone swaps they no longer have any in stock. I suspect in a lot of cases that is a lie but what are you going to do? Move on to the next location.
Try different colors. Be flexible. I went though something like 6 black phones before I tried a white one. The white one didn't have the issue. As the poll indicates there are problems across the product line. But it doesn't hurt to switch it up just for fun.
Interestingly the white phone I picked up this week did NOT have a green dot on the box. It had the latest firmware. I don't know if that means anything.
The phone on the left is medium brightness. The phone on the right is low brightness. The color balance on my digital camera which I used to take these pictures was not calibrated perfectly for the lighting conditions. I can assure you though there is no obvious color cast on the screen at both settings. Problem solved.
One rather unfortunate thing happened during this saga. I went to the at&t corporate store located at 172 Deming St Manchester, CT. As usual when I walked into the store they had no clue about the purple screen issue. The salesman that helped me out did a full exchange BEFORE checking the screen. When he finally fired up the screen and checked it it was purple. I wandered off to give him a chance to rectify the problem. I believe he checked another phone and it had the same problem. The first issue is they should not do all the paperwork for the exchange before confirming everything works as expected. It's a waste of time.
After his first mistake the next thing the guy did was finally come back and feed me this BS story...
The white male sales clerk, who shall remain nameless, with a straight face told me he did some checking and that a message had gone out to managers that this is a known issue and that Nokia is working on a firmware fix that should be out in less than a month. So this guy went from never hearing about the issue when I walked through the door to knowing exactly what the problem is and what the fix will be. Anyone else hearing this story or did I get filled full of bologna?
Anyway who knows what the issue really is. My philosophy is either return the phone and pick up a product from a different manufacturer or go out and aggressively try and find a working Lumia 900. I suspect once word gets back to corporate that people are coming in and trying out 3-4 different phones they are going to clamp down and start giving people BS about a "firmware update."

Thanks for the info. I was going to buy a Nokia Lumia today but after reading I guess I will wait

My friend has this same problem on her cyan Lumia 900. The screen was fine before the firmware update and just afterwards the screen turned to the purplish hue. :/

Definately interesting here as I too follow the Nokia Discussion-US Board forums, and my first White L900 had this purplish hue at the Low Brightness settings...
So I went to another AT&T Corp store and made sure that my second exchanged unit (White) did not have this purplish hue...making sure the store personnel were aware that I would also return this unit if it indeed displayed the issue after updating to the latest firmware: 2175.1002.8112.12084.
They documented my account for this: Updated through Zune went I got home and all was fine...no purplish hue.
However other issues still remain, and hopefully Nokia will rectify these troubling issues with an upcoming firmware update...

Has anybody tried re-flashing their phones to eliminate this issue? I went through six phones with a rattle before finding one that did not rattle. It has the purple issue, so guess what, I'm dealing with it. I rather an issue I can fix by changing the brightness than one that sounds like it's ticking when it vibrates. Lol.

This is definitely driver related guys. Take your phone, turn it to auto if you have the issue. Let it mess up the colors. Put your phone to light so it changes its brightness. Go back into darkness so it goes to low again. & your low setting will be normal colors.
Sent from my Lumia 900 using Board Express

FiyaFleye said:
This is definitely driver related guys. Take your phone, turn it to auto if you have the issue. Let it mess up the colors. Put your phone to light so it changes its brightness. Go back into darkness so it goes to low again. & your low setting will be normal colors.
Sent from my Lumia 900 using Board Express
Click to expand...
Click to collapse
on mine, allowing it to go to bright in light, then low in dark does NOT fix the problem.
But I agree, its probably software related. If it started happening after the firmware upgrade for some than it has to be software.

Nokia just responded to me on twitter, check wpcentral.com for the story as I made them aware of the tweet
Sent from my Lumia 900 using Board Express

Just saw the info on twitter. You should post a URL for those who may have trouble finding it...
Sent from my Lumia 900 using Board Express

Also, lets hope this isn't a software workaround for a hardware problem!
Sent from my Lumia 900 using Board Express

Called Rogers Corporate support today for some un-related stuff...
Asked about the purple screen, they said this "isn't a normal issue, and they are not aware of it, if you experience it, you should replace your phone as it sounds like a hardware issue, and we haven't heard of any other users experiencing this"...
How are they not aware of it?

You're asking people who read off scripts... Not all of them are knowledgeable
Sent from my Lumia 900 using Board Express

WPCentral.com is reporting today (May 7th) that Nokia have found the source of the problem (firmware) and will be posting a patch 'soon'.

What if my phone doesn't have a problem?
drtolson said:
WPCentral.com is reporting today (May 7th) that Nokia have found the source of the problem (firmware) and will be posting a patch 'soon'.
Click to expand...
Click to collapse
What I find curious about this is why did I have two phones with the same "firmware" but only one phone was affected? I am not an electrical engineer or computer scientist. Does this pass the sniff test with you guys?
Secondly if my phone is okay now with the current hardware/firmware combination... what will a "fixed" firmware do to my phone? Is the firmware "fix" just removing the low brightness option from ALL phones?!

Same reason not all of us suffered the connection bug, so you're obviously congested. It could be a simple driver error.
Sent from my Lumia 900 using Board Express

sitizenx said:
What I find curious about this is why did I have two phones with the same "firmware" but only one phone was affected?
Click to expand...
Click to collapse
Yep, you're absolutely right. It looks like Nokia is trying to minimize their potentially loss (because of defective screens) by firmware fixes. My replacement is on the way from Amazon Wireless (fortunately I have no problem at all with AmzWL - they just said "sorry" and send me a new phone). Hope that one will be fine.
However, I'm very upset of poor Lumia 900 quality, never expected from Nokia Too many problems for the "flagship" WP7 handset: "purple tint", "purple spot", short battery life with 4G/LTE, poor/noisy camera quality in low light etc. and so on... Never had that kind of problems with my old good "cheap" (he-he - see stupid topic in WP7 "General" forum) Samsung Focus!

sitizenx said:
What I find curious about this is why did I have two phones with the same "firmware" but only one phone was affected? I am not an electrical engineer or computer scientist. Does this pass the sniff test with you guys?
Secondly if my phone is okay now with the current hardware/firmware combination... what will a "fixed" firmware do to my phone? Is the firmware "fix" just removing the low brightness option from ALL phones?!
Click to expand...
Click to collapse
one scenario could be they may have used a part from two different suppliers that turned out to be mildly different. A firmware update would detect the different part and adjust the color output depending on the detected part (whatever it may be)

FiyaFleye said:
Same reason not all of us suffered the connection bug, so you're obviously congested. It could be a simple driver error.
Sent from my Lumia 900 using Board Express
Click to expand...
Click to collapse
I was not around for the connection bug so I cannot speak to that.
Some people were saying that the N8 had a similar issue with the physical screen that required actual replacement. That was my understanding anyway.
Did I get bad information?
hash008 said:
Re: Nokia n8 display issue - purple screen
Options
26-May-2011 08:47 AM
Hello Everyone,
I had the Purple Screen Issue. And I got the confirmation from reliable sources that the issue is with the hardware (Display itself) and not with the software/ firmware.
Click to expand...
Click to collapse

I mean, its pretty obvious that firmware problems can cause this. Maybe whoever supplied the screens changed something so minor during the production process that causes this. Or maybe a ROM on their servers was corrupted. For a company that just handed out $100 to every owner, regardless of issues or not, well after a fix was available, I doubt they would have any sort of conspiracy theory. They're focused on mindshare & satisfaction, they wouldn't try to screw you.
Sent from my Lumia 900 using Board Express

My Note 2 suddenly just... Died

Was staying in a hotel last night and didn't have a charger with me. Battery was about 80% charged but since it was late and I wasn't expecting any calls I went ahead and turned it off.
Got up this morning, hit the power button and.... Nothing. Pulled the battery, popped it back in and.. Nothing. No lights, nothing on the screen, just completely "dead"
Plugged it into the car charger for a few hours, but still got nothing. Saw a friend that has a GN2, tried his battery, but it still won't power on.
I bought the phone on release day (paid full retail), and have had zero problems with it until today. The phone has never been dropped or exposed to moisture in any way.
What I'd like to know is:
A) Has anyone else experienced this? If the phone seems completely "dead" (I.e. no leds, nothing on the screen) Is there anything at all worth trying to get it to power on?
B) The device is rooted running the stock rom and has been since shortly after I bought it. Since it's completely dead I have no way of unrooting it - I've read tons of threads on the whole "warranty void" issue but didn't find many firsthand reports of warranty experiences with Samsung. Am I probably screwed here or do they typically deny warranty service only for people who brick their devices while flashing them?
I already obtained an RMA number from them so I guess I'll find out soon enough but would appreciate any suggestions.
Thanks

Have you tried to boot to recovery? A different battery would have been the next step. Hopefully, if you can't turn it on, neither can they.
Sent from my SPH-L900 using xda app-developers app

Bossog said:
Have you tried to boot to recovery? A different battery would have been the next step. Hopefully, if you can't turn it on, neither can they.
Click to expand...
Click to collapse
Can't boot to anything. Tried every button combination imaginable but have yet to see any response at all. It behaves exactly like Note 2 that is unplugged with the battery pulled (i.e. dead)
Tried 2 other batteries, still nothing.
No idea how it could just "die" like this. It worked perfectly until I powered it off last night.

I had a Galaxy S3 that done the same thing. But i caused the issue by flashing a wrong kernel on the phone. Anyway mine was replaced with a new one. So hopefully they will not catch that it was rooted. I don't think they spend a whole lot of time trying to find out why the phone will not boot. Good luck.
Sent from my SAMSUNG-SGH-I747 using xda premium

vxkillswitchxv37 said:
I had a Galaxy S3 that done the same thing. But i caused the issue by flashing a wrong kernel on the phone. Anyway mine was replaced with a new one.
Click to expand...
Click to collapse
Was it replaced by the carrier or replaced by Samsung? The only thing Sprint would do for me is give me Samsung's phone number... Samsung told me that the device I send in will be the same device I get back.

It was replaced by Samsung. The in store warranty was expired. So hopefully you will squeeze by and get it replaced or fixed.
Sent from my SAMSUNG-SGH-I747 using xda premium

Warranty is only void of rooting bricked it and they can show that it did otherwise they cant deny it

DisposableHero1985 said:
Warranty is only void of rooting bricked it and they can show that it did otherwise they cant deny it
Click to expand...
Click to collapse
and that is a matter of manager discretion....the policy doesn't really state that from what I recall. Like you said, not really a way to prove it didnt just fail let alone that it was rooted.
take it to a corporate repair store, if you don't have insurance call in and add it as this month is an open enrollment month....or pay the $50 for in store service so they can order you a replacememt.
Sent from my SPH-L900 using xda app-developers app

00mred00 said:
and that is a matter of manager discretion....the policy doesn't really state that from what I recall. Like you said, not really a way to prove it didnt just fail let alone that it was rooted.
take it to a corporate repair store, if you don't have insurance call in and add it as this month is an open enrollment month....or pay the $50 for in store service so they can order you a replacememt.
Click to expand...
Click to collapse
Sprint referred me to Samsung, I called them and they issued me an RMA# (I'm shipping the phone to them today)
While I know Samsung has the right to deny warranty service for issues that arise from modifications to the device (which is completely understandable), I'll be very disappointed if they rely upon that as an excuse not to service my phone. The phone worked perfectly for months rooted w/stock ROM before it decided to no longer turn on.
It should arrive at their Plano, TX facility tomorrow and turnaround is supposed to be ~7 days. I'll update this thread with the outcome in case anyone else runs into this issue.

PoorHomey said:
Sprint referred me to Samsung, I called them and they issued me an RMA# (I'm shipping the phone to them today)
While I know Samsung has the right to deny warranty service for issues that arise from modifications to the device (which is completely understandable), I'll be very disappointed if they rely upon that as an excuse not to service my phone. The phone worked perfectly for months rooted w/stock ROM before it decided to no longer turn on.
It should arrive at their Plano, TX facility tomorrow and turnaround is supposed to be ~7 days. I'll update this thread with the outcome in case anyone else runs into this issue.
Click to expand...
Click to collapse
Wow, I had the same exact experience yesterday night .. with baout 15% battery left.. it just died.. nothing brought it up .. Finally pulled the battery and putting it back somehow brought it back to life.. wonder what was the issue.. I am really wary with these super expensive phones .. and rooting and modifying them with absolutely no support form the manufacturing.

00mred00 said:
and that is a matter of manager discretion....the policy doesn't really state that from what I recall. Like you said, not really a way to prove it didnt just fail let alone that it was rooted.
take it to a corporate repair store, if you don't have insurance call in and add it as this month is an open enrollment month....or pay the $50 for in store service so they can order you a replacememt.
Sent from my SPH-L900 using xda app-developers app
Click to expand...
Click to collapse
Its not the managers discrection it is the law. Check out the magnusun moss warranty act of 1975... car dealers have been fined millions for not honoring warranties because of aftermarket parts
Sent from my SPH-L900 using xda app-developers app

I had an issue kinda like this. I tried to install the aosp carbon 1.5 rom last night and once the screen timed out or I put the phone to sleep is wouldnt come back up. No lights or anything. I got lucky though. A battery pull fixed it but I noticed the phone was really hot. It probably just about fried the cpu. I rebooted and it seemed to work again untill i tried to put the phone to sleep. This time the screen didnt even shut off it just locked up. I pulled the battery again and then I was able to wipe and install a TW rom and havent had the issue since.
It got hot really quick on that aosp rom. Is it possible that you were OCed any and burnt it out?
Sent from a timey wimey wibbly wobbly... Android thing.

spotopolis said:
Is it possible that you were OCed any and burnt it out?
Click to expand...
Click to collapse
Definitely not OCed - device was basically stock w/root. I don't recall the device rarely ever getting "warm" really, and it definitely never got "hot".
Primary reason I needed root was for a modded app I use for day trading equities that I wanted to run it in multi-window mode alongside another app.
Only other thing worth mentioning is that it had been nagging me about the 4.1.2 OTA update (a lot), which i had been repeatedly ignoring. I know once or twice it tried to install and rebooted into TWRP, and each time I'd just hit reboot and the phone would come right back up. This may have been the first time I actually "powered down / turned off" the device since it had been giving me the update prompts. Not sure if that makes a difference?
Phone will arrive at Samsung tomorrow - should hear something later this week.

PoorHomey said:
Definitely not OCed - device was basically stock w/root. I don't recall the device rarely ever getting "warm" really, and it definitely never got "hot".
Primary reason I needed root was for a modded app I use for day trading equities that I wanted to run it in multi-window mode alongside another app.
Only other thing worth mentioning is that it had been nagging me about the 4.1.2 OTA update (a lot), which i had been repeatedly ignoring. I know once or twice it tried to install and rebooted into TWRP, and each time I'd just hit reboot and the phone would come right back up. This may have been the first time I actually "powered down / turned off" the device since it had been giving me the update prompts. Not sure if that makes a difference?
Phone will arrive at Samsung tomorrow - should hear something later this week.
Click to expand...
Click to collapse
I think you may have already shipped the phone so I'm probably too late anyway. Were you able to see the phone in adb from your pc? I've had issues similar to yours (no display) and doing an adb reboot recovery got me into recovery.

00mred00 said:
take it to a corporate repair store, if you don't have insurance call in and add it as this month is an open enrollment month....or pay the $50 for in store service so they can order you a replacememt.
Click to expand...
Click to collapse
For future reference, TEP (Sprint's insurance) does not take effect until you make a call with the line that it was applied to. If your phone is broken, but can still make a call, you can add TEP. If your phone will not make a call, then it won't be enrolled.

DisposableHero1985 said:
Its not the managers discrection it is the law. Check out the magnusun moss warranty act of 1975... car dealers have been fined millions for not honoring warranties because of aftermarket parts
Sent from my SPH-L900 using xda app-developers app
Click to expand...
Click to collapse
lol...Sprint didn't manufacturer it. beyond the posted return policy they are under no obligation to handle Samsungs warranty claims
DiGi760 said:
For future reference, TEP (Sprint's insurance) does not take effect until you make a call with the line that it was applied to. If your phone is broken, but can still make a call, you can add TEP. If your phone will not make a call, then it won't be enrolled.
Click to expand...
Click to collapse
All that is needed to add TEP is a valid ESN. It's effective the date the rep selects...next billing cycle or same day.
anyway...not trying to argue...just curious why Sprint stores are turning away folks rather than charging the $50 and taking care of it. 3rd party maybe?
op....they typically have repaired then reflashed phones in the past at samsung with no questions asked....you will most likely be fine
Sent from my SPH-L900 using xda app-developers app

UK repair center is not my friend
This is why I love my N4. No BS to get an unbloated phone and if something goes it's easily solved as well.

Update:
I received my phone back from the Samsung repair facility.
They replaced the motherboard and didn't give me any hassles about the device being rooted/modified. Total turnaround time from the day I shipped it was 11 days.
When I received the device it kept failing to activate on Sprint's network. In About device the network was listed as "Samsung" and the serial# was listed as "00000000000". After doing a factory reset it worked and the serial# is no longer displayed in about phone.
Overall I'm grateful to Samsung for taking good care of me under warranty and I'm glad to say I'm as pleased with their service as I am with their products.
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ZL Display Corruption

Hey guys,
Just bought a brand C6502 and the display is all messed up after not using the phone for more than 15 minutes.
The displays gets all garbled and then either display some lines or just stays a dark grey color. It then sometimes comes back to normal and then gets corrupted again. I managed to do the software update hoping it would fix it, but same issue. I also tried resetting the phone to no avail. I am now trying to see if the seller will do an exchange... not a good feeling.
Word of warning for those of you considering buying this phone from ShopBLT or a place like that which doesn't allow exchange.
Here is a pic of the screen... any recommendations would be appreciated.
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outsidah said:
Hey guys,
Just bought a brand C6502 and the display is all messed up after not using the phone for more than 15 minutes.
The displays gets all garbled and then either display some lines or just stays a dark grey color. It then sometimes comes back to normal and then gets corrupted again. I managed to do the software update hoping it would fix it, but same issue. I also tried resetting the phone to no avail. I am now trying to see if the seller will do an exchange... not a good feeling.
Word of warning for those of you considering buying this phone from ShopBLT or a place like that which doesn't allow exchange.
Here is a pic of the screen... any recommendations would be appreciated.
Click to expand...
Click to collapse
Your going to have to exchange it..

hyelton said:
Your going to have to exchange it..
Click to expand...
Click to collapse
Hopefully if the seller helps me out... horrible.
Question - how do you soft reset it? Volume Up + Power for a few? It's not working for me if that's it.

outsidah said:
Hopefully if the seller helps me out... horrible.
Question - how do you soft reset it? Volume Up + Power for a few? It's not working for me if that's it.
Click to expand...
Click to collapse
Found it... have to open SIM/SD Slot... there is a little "power" button that must be held until device vibrates 3 times.
Screen is still DEAD.
Is there a way to wipe the phone w/o the screen being visible?

outsidah said:
Found it... have to open SIM/SD Slot... there is a little "power" button that must be held until device vibrates 3 times.
Screen is still DEAD.
Is there a way to wipe the phone w/o the screen being visible?
Click to expand...
Click to collapse
Nope Your best bet is to contact the seller and hope they allow an exchange. That sucks.

outsidah said:
Hey guys,
Just bought a brand C6502 and the display is all messed up after not using the phone for more than 15 minutes.
The displays gets all garbled and then either display some lines or just stays a dark grey color. It then sometimes comes back to normal and then gets corrupted again. I managed to do the software update hoping it would fix it, but same issue. I also tried resetting the phone to no avail. I am now trying to see if the seller will do an exchange... not a good feeling.
Word of warning for those of you considering buying this phone from ShopBLT or a place like that which doesn't allow exchange.
Here is a pic of the screen... any recommendations would be appreciated.
Click to expand...
Click to collapse
where did you buy it? Do they allow to exchange defective item?

sonic2911 said:
where did you buy it? Do they allow to exchange defective item?
Click to expand...
Click to collapse
ShopBLT
Looks like they can return it read there policy here
What does "NO RETURNS OR EXCHANGES" mean?
A. Some manufacturers and suppliers require us to enforce a more restrictive return policy on their items. These restrictions (if any) are noted in the product's description and supersede our standard return policy. For example, if an item contains "(NO RETURNS OR EXCHANGES)" in the product's description, that means you cannot return the item to us, and we cannot replace it, for any reason. In other words, the sale of that item is final, and you must contact the manufacturer for any assistance with replacing or repairing the item.
Some items can only be returned if unopened. On others, we can only accept returns or ship replacements if defective. Some items can only be returned or replaced within a specific number of days. By carefully reading the item's description for such notations, you will know whether anything you wish to purchase is subject to a special return restriction.
It is important to note that none of these restrictions apply to the manufacturer assisting you or replacing your item under its warranty (if one is provided by that manufacturer.) In fact, most special return policies are the result of manufacturers wanting to work directly with you. Lastly, these additional restrictions if present, are not by our choice. We are simply following the rules as given to us by various manufacturers and suppliers.

I have also been looking at BLT C6502 and it has been out of stock? When did you buy this?
I think they will help you out if the can.

Hey guys - sorry if the first post seemed as if I bought it from ShopBLT. I was/am annoyed and didn't make it clear. I got it this one from an eBay seller (never-msrp). He hasn't responded yet as far as the exchange. I got to play with the phone all of maybe 5-10 minutes? If that?
I was mentioning the ShopBLT portion since I know many of us were waiting for them to stock the US LTE version of the phone. I settled on this one since I couldn't wait longer.
I'm hoping something positive comes of this... at the moment I'm out the money and the phone is a paperweight.

outsidah said:
Hey guys - sorry if the first post seemed as if I bought it from ShopBLT. I was/am annoyed and didn't make it clear. I got it this one from an eBay seller (never-msrp). He hasn't responded yet as far as the exchange. I got to play with the phone all of maybe 5-10 minutes? If that?
I was mentioning the ShopBLT portion since I know many of us were waiting for them to stock the US LTE version of the phone. I settled on this one since I couldn't wait longer.
I'm hoping something positive comes of this... at the moment I'm out the money and the phone is a paperweight.
Click to expand...
Click to collapse
Why did you go to eBay? Negrielectronics is cheaper than ebay or was cheaper than ebay not sure how much you paid.
If all else fails File a Claim on PayPal and say it arrived like that and send in pictures.

PLEMIX is the cheapest now!

outsidah said:
Hey guys - sorry if the first post seemed as if I bought it from ShopBLT. I was/am annoyed and didn't make it clear. I got it this one from an eBay seller (never-msrp). He hasn't responded yet as far as the exchange. I got to play with the phone all of maybe 5-10 minutes? If that?
I was mentioning the ShopBLT portion since I know many of us were waiting for them to stock the US LTE version of the phone. I settled on this one since I couldn't wait longer.
I'm hoping something positive comes of this... at the moment I'm out the money and the phone is a paperweight.
Click to expand...
Click to collapse
MSRP response to emails a bit late as they get lots of orders but their service has been good for the last two time I dealt with them. once I had a defective phone and they helped very much.
Its possible if you hear back from them after mid-night.
Good Luck

I also got my zl from MSRP and it was $599. Everything works fine on my phone.
I have dealt with them for other big ticket items and their customer service is why i went back to them for this purchase.
Im sure a little explanation to the right customer rep will award you an exchange.
Call Jessica she is always pleasant to deal with.
909 436 7404

Makes me feel better to hear the positive experiences. Hopefully I'll get it resolved soon.

The same thing happend to my purple XZ I got from O2. I am in the states now and have to wait to return to the UK to exchange it.

mloomis00 said:
The same thing happend to my purple XZ I got from O2. I am in the states now and have to wait to return to the UK to exchange it.
Click to expand...
Click to collapse
Maybe bad connection between screen and morherboard inside the phone.
Sent from my C6603 using xda app-developers app

Spoke to Jessica on Saturday and today. She only deals with shipping so she was unable to help with my issue but marked my messages as urgent which didn't seem to do much. Finally heard back just now, they want me to send them the unit so they can check it and I suppose go from there. Its progress, but I wish I would have been able to ship it back since Saturday to speed this up.

Graphical glitches while using phone - am I the only one?

Since I got the phone, I've been having the occasional graphical glitch. A rather large pixelized screen appears for a fraction of a second and then dissapears. I managed to keep it on the screen only once and it went away when I tapped the screen.
Am I the only one? Please respond, as I wanna know if this is software or hardware.
Thanks!

Thinking you may have a faulty device ... I've never experienced that, and as far as I can recall haven't seen others reporting it.
G4'ed it!

Can you share with us when this happens? Is it random or is it when using a certain app? Are you rooted? What variant of the G4 do you have?
I haven't had anything like this happen personally.

Mine does it. It mainly happens when I'm playing games/videos in portrait mode. It takes up about 1/4 of the screen in the top-right (again, portrait mode) and last for a split second. It's like a big, fuzzy block.

It's totally random. It can happen in games, while browsing, etc. This was with stock unrooted and also does it while rooted.
It really does sound like a hardware fault or seems like an app that pops up on the screen... Hope it's not a hardware fault though.
I use a telus h812 by the way

I have had this problem since I got my phone new when it was first released. I have an h811 on tmobile US.
Has anyone contacted LG about this issue?
I am unrooted and bootloader unlocked although I was having this problem even before I unlocked the bootloader.

Ever since I've upgraded the phone to 10f I don't have the issue anymore... I guess it was software after all?

eremeya said:
I have had this problem since I got my phone new when it was first released. I have an h811 on tmobile US.
Has anyone contacted LG about this issue?
I am unrooted and bootloader unlocked although I was having this problem even before I unlocked the bootloader.
Click to expand...
Click to collapse
I also had the issue on my VS986 (Verizon). It happened while I was unrooted, rooted, screen protector, no screen protector, etc. I finally called LG because it was getting worse (especially missed touches) and they had me send it in for repair this past week.
Update: I just checked the status of my repair. All that it shows is that they closed the ticket and shipped it back to me last night (09/05). Really hoping they fixed it and it isn't just going to have a note saying they couldn't recreate the issue.

I just received a new LG G4 from Verizon. The graphics glitch you are experiencing is pretty much all the time on this one.
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Since it's new I'm going to send it back. If they won't cross ship a new replacement I'll probably just stick with my S4.

I upgraded to 10g and issue was resolved here...

dsteinschneider said:
I just received a new LG G4 from Verizon. The graphics glitch you are experiencing is pretty much all the time on this one.
Since it's new I'm going to send it back. If they won't cross ship a new replacement I'll probably just stick with my S4.
Click to expand...
Click to collapse
That's scary, it's seems just like the display problem afflicting/ed Sprint customers, return the phone as soon as possible!

Called Verizon this morning, they were very nice, recommended I go to store to get replacement. A girl at the store in Trumbull CT looked at the above photo and promptly pulled out a new one and activated it for me. Love this phone, lots of interesting little features that I think are very helpful such as no password prompt when connected to my car's bluetooth. I didn't expect the screen to be so much nicer than my Galaxy Note 2.

dsteinschneider said:
Called Verizon this morning, they were very nice, recommended I go to store to get replacement. A girl at the store in Trumbull CT looked at the above photo and promptly pulled out a new one and activated it for me. Love this phone, lots of interesting little features that I think are very helpful such as no password prompt when connected to my car's bluetooth. I didn't expect the screen to be so much nicer than my Galaxy Note 2.
Click to expand...
Click to collapse
glad is ended nicely! :good:

Anyone viewing this thread because their phone video subsystem is behaving as described by OP and others including myself should know that it's a hardware problem and they should get the phone replaced ASAP
Update: If new replace, if it means getting a refurb replacement perhaps try reflashing with the the stock image?

dsteinschneider said:
Anyone viewing this thread because their phone video subsystem is behaving as described by OP and others including myself should know that it's a hardware problem and they should get the phone replaced ASAP
Click to expand...
Click to collapse
If it's new and you can permit an exchange, sure... But then again, how do you explain that my graphic glitches dissapeared with a software update?

@karendar - I thought about your post while writing my recommendation to replace the hardware for this problem. I think I will modify the post to say if new get it replaced. Why would 11a start doing that new out of the box? Perhaps it was a bad firmware flash? It would have been interesting to follow the root instructions but use the stock firmware instead of a rooted variation and see if that fixed it.

karendar said:
If it's new and you can permit an exchange, sure... But then again, how do you explain that my graphic glitches dissapeared with a software update?
Click to expand...
Click to collapse
I think it's easy for any person, if you modify in any way the phone it's automatically you fault if it present problems now or in future, before unlocking, flashing other firmwares and so on it's better to think for a moment.
I don't know your case, mine was a general speaking.
I bought a branded g4 too, first thing I did was to unbrand, then unlocked ecc, but i'm aware that now I have no warranty.

SIRKRA said:
I think it's easy for any person, if you modify in any way the phone it's automatically you fault if it present problems now or in future, before unlocking, flashing other firmwares and so on it's better to think for a moment.
I don't know your case, mine was a general speaking.
I bought a branded g4 too, first thing I did was to unbrand, then unlocked ecc, but i'm aware that now I have no warranty.
Click to expand...
Click to collapse
I have a canadian variant, happened without root. I updated to 10g, again without root, no mods, issue solved...
So the hardware issue isn't always a hardware issue. It could be partially due to software as well. Keep in mind lg's versioning begins at 10a... Our phones were released as 10b. No kdz released at launch... So bugs are bound to happen

karendar said:
I have a canadian variant, happened without root. I updated to 10g, again without root, no mods, issue solved...
So the hardware issue isn't always a hardware issue. It could be partially due to software as well. Keep in mind lg's versioning begins at 10a... Our phones were released as 10b. No kdz released at launch... So bugs are bound to happen
Click to expand...
Click to collapse
You bought the phone and out of the box was having those glitches or you had those updating from one firmware to another?

SIRKRA said:
You bought the phone and out of the box was having those glitches or you had those updating from one firmware to another?
Click to expand...
Click to collapse
Again, I have the Canadian variant. There are NO roms. Out of the box, I had glitches.

When the Note 7 is relaunched in the UK will we be forced to accept 60% max charge

Hi
I have been waiting for the Note 7 as a replacement for my Note 4. Like most people I am a bit concerned as to the proposed Elastoplast solution offered Samsung. Imagine how many EV cars would be leaving the show rooms if such cars only had a 60% max charge. Is it likely we will be forced to Root our new phones to get around this if set in an official update from Samsung or is anybody thought of another approach?

No, the new phones will charge to 100%.

westerdaled said:
Hi
I have been waiting for the Note 7 as a replacement for my Note 4. Like most people I am a bit concerned as to the proposed Elastoplast solution offered Samsung. Imagine how many EV cars would be leaving the show rooms if such cars only had a 60% max charge. Is it likely we will be forced to Root our new phones to get around this if set in an official update from Samsung or is anybody thought of another approach?
Click to expand...
Click to collapse
Mines been replaced and charges to 100%

@pigglet
That is good news. So why all the misinformation about the 60% charge or is that to prevent any insurance claims. You 100 % sure that you not seeing a charge of 100% or 60% charge the appears like 100% if you see what I mean. Lies, damn lies and charge progress icons!

westerdaled said:
@pigglet
That is good news. So why all the misinformation about the 60% charge or is that to prevent any insurance claims. You 100 % sure that you not seeing a charge of 100% or 60% charge the appears like 100% if you see what I mean. Lies, damn lies and charge progress icons!
Click to expand...
Click to collapse
The old ones that have been recalled had a limitation that allowed to be charged up to 60%. The new ones will not have such limitation.

Travis Bickle said:
The old ones that have been recalled had a limitation that allowed to be charged up to 60%. The new ones will not have such limitation.
Click to expand...
Click to collapse
New firmware hits tomorrow on recalled devices, limiting charge to 60%.

alltaken123 said:
New firmware hits tomorrow on recalled devices, limiting charge to 60%.
Click to expand...
Click to collapse
Source?

mk89pwnz said:
Source?
Click to expand...
Click to collapse
"From Tuesday, affected devices in the UK would also receive a software update that limited the battery charge to 60% of its full capacity, Samsung said."
http://www.bbc.co.uk/news/technology-37408176

They will be able to identify which are the affected units and release the update specifically for those. We're nearly a decade into smartphones technology. Samsung should know how to narrow it down.

pigglett said:
Mines been replaced and charges to 100%
Click to expand...
Click to collapse
alltaken123 said:
"From Tuesday, affected devices in the UK would also receive a software update that limited the battery charge to 60% of its full capacity, Samsung said."
http://www.bbc.co.uk/news/technology-37408176
Click to expand...
Click to collapse
BozQ said:
They will be able to identify which are the affected units and release the update specifically for those. We're nearly a decade into smartphones technology. Samsung should know how to narrow it down.
Click to expand...
Click to collapse
I really doubt that the firmware updates would be configured or even able to detect these units/batch numbers as it would such high risk if there was a bug in the detection. I suspect we will be forced to take a new unit in the UK that has the 60% charge restriction. This leads me back to the original question as what are the options for the enabling the 100% charge, given this the Note 7 is a great phone despite these issues.

westerdaled said:
I really doubt that the firmware updates would be configured or even able to detect these units/batch numbers as it would such high risk if there was a bug in the detection. I suspect we will be forced to take a new unit in the UK that has the 60% charge restriction. This leads me back to the original question as what are the options for the enabling the 100% charge, given this the Note 7 is a great phone despite these issues.
Click to expand...
Click to collapse
New phones will not receive that update. Its only old phones to stop them getting overly hot and causing dodgy batteries to go pop. Its exactly the same as carriers receiving different updates at different times.

westerdaled said:
I really doubt that the firmware updates would be configured or even able to detect these units/batch numbers as it would such high risk if there was a bug in the detection. I suspect we will be forced to take a new unit in the UK that has the 60% charge restriction. This leads me back to the original question as what are the options for the enabling the 100% charge, given this the Note 7 is a great phone despite these issues.
Click to expand...
Click to collapse
Why would they sell a phone for £700 that could only charge to 60%?Thats madness. The new safe units will charge to 100%. In fact the new software update is already showing this.

I wouldn't worry about it. Samsung may have blundered with the battery manufacturing process. But they're not THAT stupid to limit all phone charge to 60%

westerdaled said:
I really doubt that the firmware updates would be configured or even able to detect these units/batch numbers as it would such high risk if there was a bug in the detection. I suspect we will be forced to take a new unit in the UK that has the 60% charge restriction. This leads me back to the original question as what are the options for the enabling the 100% charge, given this the Note 7 is a great phone despite these issues.
Click to expand...
Click to collapse
That would be plain stupid New units will work likely they should and that means 100% chargeable.

The big question is, who has a copy of the firmware update?

Both phones get the update at least for the us version. 2 different carriers both got the update. My tmobile note 7 has not been swapped yet and was able to get it. It will charge to 100. My sister who has swapped hers and on att got the update as well. The battery did change to green.
Sent from my SM-N930T using Tapatalk

danon.brown said:
Both phones get the update at least for the us version. 2 different carriers both got the update. My tmobile note 7 has not been swapped yet and was able to get it. It will charge to 100. My sister who has swapped hers and on att got the update as well. The battery did change to green.
Sent from my SM-N930T using Tapatalk
Click to expand...
Click to collapse
So what you're saying is the update on non-swapped devices will still charge to 100%?

fogame said:
So what you're saying is the update on non-swapped devices will still charge to 100%?
Click to expand...
Click to collapse
Yes at least for US version. I'm using it now with no issues passed 60%
Sent from my SM-N930T using Tapatalk

danon.brown said:
Yes at least for US version. I'm using it now with no issues passed 60%
Sent from my SM-N930T using Tapatalk
Click to expand...
Click to collapse
Hmm....interesting okay. We'll see what happens with my Sprint variant.

fogame said:
Hmm....interesting okay. We'll see what happens with my Sprint variant.
Click to expand...
Click to collapse
This annoying message pops up every time you plug in the charger now.
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"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
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}
Sent from my SM-N930T using Tapatalk