Hi guys, I have sent my phone off for repair to HTC as i have had WI-FI issues basically since I bought the phone last year,the wi-fi disconnects at weaker areas,whereas the other phones i have tested work fine..I have only recently realised that thi was a manufacturing issue after reading reviews online.So I have decided to send the phone off for repair, a week later (today) I get a quotation from HTC of £187! Bear in mind I still have warranty on my phone..HTC initially did not state the reason why I have received the charge,they just claimed that the work required was caused by the damage that isn't covered by warranty. So i went onto HTC chat and spoke to someone called Wioleta,she eventually told me that I have installed "unauthorized software" on my phone. Now I PROMISE YOU guys, i have not done any tweaking on my phone for a long long time...before I did install a ROM rooted my phone etc, but i had to set everything to default settings as i have sent the phone off before because of a different issue ( coloured lines on my phone - if you guys remember), I have done the procedure correctly and HAVE NOT been charged by HTC for the repair,so it was done free...ever since the repair I have not done any modifications to my phone or downloaded any illegal software...So I would like to know why they said i have done this and is it possible that they could have done this?? I have attached a picture of what Wioleta has sent me on chat...I think there is a mistake somewhere because i am innocent...and I have already sent them a complaint about it, but I really need my phone back... please can somebody give me some advice on how to tackle these twats! Thanks for reading.
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Basically unlocking the bootloader breaks certain warranty. It's your word against theirs.......it's been unlocked before and now they throw it on faulty software (installed by the user) !
It's all about the Benjamin's baby
Mr Hofs said:
Basically unlocking the bootloader breaks certain warranty. It's your word against theirs.......it's been unlocked before and now they throw it on faulty software (installed by the user) !
It's all about the Benjamin's baby
Click to expand...
Click to collapse
U dont think I'll get far?
My opinion......proving legally that it's not your fault will probably cost you more then they charge you now......it's not fair i agree but proving this now is not easy
I sent my old HOX back for wifi repair the other week I did put it back to totally stock ROM and recovery but left it unlocked and they never said anything at all about it fixed it in a day and then it was on the way back to me. Not sure if your in a different country than me but really a hardware problem and a well known one should be fixed regardless of what software changes you made to the phone.
Sorry if thats not much help but you could try and push them and say other people been fixed with unlocked bootloader by speaking to someone higher up.
Jump1ng said:
I sent my old HOX back for wifi repair the other week I did put it back to totally stock ROM and recovery but left it unlocked and they never said anything at all about it fixed it in a day and then it was on the way back to me. Not sure if your in a different country than me but really a hardware problem and a well known one should be fixed regardless of what software changes you made to the phone.
Sorry if thats not much help but you could try and push them and say other people been fixed with unlocked bootloader by speaking to someone higher up.
Click to expand...
Click to collapse
I'm in UK mate.... really not fair
I have said the next thing before on a similar issue :
I am almost certain that all of this depends of the hands which the phone falls into, if it's somebody who is having an awesome day, had his coffee on time and had some fun time with the wife the evening before it might slip ....... but it also can be the opposite grumpy man and lives by the rules......if you very my point
Hadziano said:
I'm in UK mate.... really not fair
Click to expand...
Click to collapse
That sucks they never even asked anything about that just asked me to send it back in original state and then just fixed it, but at least it should give you a good ground to stand on saying that other users phones have been fixed with unlocked bootloaders.
What if..................... I LOCK the bootloader and send the phone back?!
Hadziano said:
What if..................... I LOCK the bootloader and send the phone back?!
Click to expand...
Click to collapse
It's allready locked, originaly it says LOCKED, but if you unlock it will show UNLOCKED, after that if you lock it it will show RELOCKED like yours, so there is no way out just in (unlock)
nikola016 said:
It's allready locked, originaly it says LOCKED, but if you unlock it will show UNLOCKED, after that if you lock it it will show RELOCKED like yours, so there is no way out just in (unlock)
Click to expand...
Click to collapse
so i'm basically screwed? why didnt they say anything before when i sent the phone off for a different reason? depends on who handles it i suppose..?
Hadziano said:
so i'm basically screwed? why didnt they say anything before when i sent the phone off for a different reason? depends on who handles it i suppose..?
Click to expand...
Click to collapse
Well man, i don't know, i only answered your question. It's sad that they blaim rooting and stuff for your wifi issue, i think that they changed your motherboard or maybe not, but it's their decision, so you probably can't do anything . Unlocking bootloader has nothing to do with wifi....but ****ing HTC.
nikola016 said:
Well man, i don't know, i only answered your question. It's sad that they blaim rooting and stuff for your wifi issue, i think that they changed your motherboard or maybe not, but it's their decision, so you probably can't do anything . Unlocking bootloader has nothing to do with wifi....but ****ing HTC.
Click to expand...
Click to collapse
zivio stari hvala na odgovor. I can't even pay them, their site has a glitch now! won't be touching HTC again, might as well go back to golden years n use a nokia 3210 without headaches and 7 day battery life
One time I also sent phone in because of WiFi and other issues...they said they replaced the WiFi module...but haha there isn't even a real module on the mainboard xD...so its the same as before but fixed then myself...my phone was also relocked and they didn't said anything...I wrote on the letter which goes also to them that WiFi is f#cked up and due to hardware issue from beginning it should be fixed with warranty..so stay on your right..say other ppl also had this issue from beginning that WiFi was bad and HTC should now that...and therefore you don't have to pay as this should be fixed under warranty
Gesendet von meinem HTC Desire HD With Beats Audio mit Tapatalk 4
One-X-master said:
One time I also sent phone in because of WiFi and other issues...they said they replaced the WiFi module...but haha there isn't even a real module on the mainboard xD...so its the same as before but fixed then myself...my phone was also relocked and they didn't said anything...I wrote on the letter which goes also to them that WiFi is f#cked up and due to hardware issue from beginning it should be fixed with warranty..so stay on your right..say other ppl also had this issue from beginning that WiFi was bad and HTC should now that...and therefore you don't have to pay as this should be fixed under warranty
Gesendet von meinem HTC Desire HD With Beats Audio mit Tapatalk 4
Click to expand...
Click to collapse
I have already paid them £27 to get my phone back without repair..I just want my phone back
I've sent mine in for the same reason in August. First time they repaired it for free but they didn't fix the problem so I sent it in again and then I had the same problem you have now.
I've been talking to several people at HTC in the meanwhile. And after explaining them that this kind of problem can't be caused by a software modification they repaired it for free.
The reason why they wanted to charge me something was because some stupid worker has seen that the bootloader was relocked and because that was not stock he wanted to replace the mainboard.
In short:
You're screwed. If you have 2 months time to discuss with them, so it. They will probably eventually repair it if they feel annoyed by you.
If you need it back now: Good luck!
What I would do:
Grab a cheap PAYG phone, unlock it, use it while kindly asking HTC to fix your phone.
Fixing the Wi-Fi is fairly easy on this phone, pop the back housing off the phone, get a small piece of aluminium foil and tape the top and bottom of the foil to the gold antenna next to where the volume keys are on the plastic housing, here's a video to help: https://www.youtube.com/watch?v=zbmGNL1dsf0&feature=youtube_gdata_player
Sent from my HTC One X using Tapatalk
humzaahmed155 said:
Fixing the Wi-Fi is fairly easy on this phone, pop the back housing off the phone, get a small piece of aluminium foil and tape the top and bottom of the foil to the gold antenna next to where the volume keys are on the plastic housing, here's a video to help: https://www.youtube.com/watch?v=zbmGNL1dsf0&feature=youtube_gdata_player
Sent from my HTC One X using Tapatalk
Click to expand...
Click to collapse
Hmm sounds complicated. How do you remove the case?
Hadziano said:
Hmm sounds complicated. How do you remove the case?
Click to expand...
Click to collapse
Push the bottom of the phone away from the screen, once that's unclipped use a thin object to work your way around the sides (guitar pick for example, you may need two) once the housing is unclipped from the phone slowly pull them apart. This needs to be done slowly as theres some adhesive hold long the middle of the back on, here's a video to show you what I mean. https://www.youtube.com/watch?v=mAr4WWbn9Hc&feature=youtube_gdata_player
Sent from my HTC One X using Tapatalk
thanks mate..will it work 100%? doesn't seem recommended to use foil inside a phone?
Related
------------UPDATE------------
This issue has been solved: this is a hardware error. I ended up having to send my phone back to HTC for warranty repair. They replaced the main board and now the phone works again.
------------END UPDATE------------
I'm offering a $50.00 (USD, via PayPal) reward to the first person who figures out a fix for the microp error that is causing some Diamonds to lose the screen backlight.
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After getting the microp error, the screen backlight no longer functions, and I also recently noticed that Wi-Fi cannot be enabled.
More details on the microp error here:
http://forum.xda-developers.com/showthread.php?p=3026104
Like I said - $50 for the solution. Thanks to all in advance!
why not to try installing new os(rom)?
intel286 said:
why not to try installing new os(rom)?
Click to expand...
Click to collapse
Because that doesn't work, it's been tried.
I suggest taking the phone back on warranty instead of paying to have HTC's software bugs fixed.
1. take a towel put it on the ground and htrow the htc diamond carefully sometimes on it
2. take out the battery do a little bit heavy pressure on the device where usually the battery would be.
3. bridge battery connectors of the device "WHILE BATTERY IS NOT INSERTED" with screwdriver
4. leave the battery out for a while. ( some hours)
should be caused by some connectors that dont work properly anymorei nside the diamond ? did it fall on the floor ?
cross fingers
alphazero said:
1. take a towel put it on the ground and htrow the htc diamond carefully sometimes on it
2. take out the battery do a little bit heavy pressure on the device where usually the battery would be.
3. bridge battery connectors of the device "WHILE BATTERY IS NOT INSERTED" with screwdriver
4. leave the battery out for a while. ( some hours)
should be caused by some connectors that dont work properly anymorei nside the diamond ? did it fall on the floor ?
cross fingers
Click to expand...
Click to collapse
I did it about three or four times - but without towel I was little bit angry so did it my way
If I remember it well - on the beginning the display was only dark, but I could use my Diamond, but after the fourth "throw" display didn´t work no more
Edited: But this wasn´t only problem - it started with wi-fi connection - I was unable to switch the wi-fi on and then the "reset" button stopped its work..
alphazero said:
1. take a towel put it on the ground and htrow the htc diamond carefully sometimes on it
2. take out the battery do a little bit heavy pressure on the device where usually the battery would be.
3. bridge battery connectors of the device "WHILE BATTERY IS NOT INSERTED" with screwdriver
4. leave the battery out for a while. ( some hours)
should be caused by some connectors that dont work properly anymorei nside the diamond ? did it fall on the floor ?
cross fingers
Click to expand...
Click to collapse
Err... This is a SOFTWARE problem.
http://www.gizmodo.com.au/2008/12/htc_touch_diamond_backlights_permanently_dying_no_fix_yet-2.html
No, it's a hardware problem. I think it's caused by big temperature shifts, creating condensation on a part of the diamond. It only occurs in a very few diamonds, probably leaving a hot house to cold? You live in Canada or something? I doubt it is a software problem as it would be in much more diamonds.
I don't know, maybe putting it in the freezer may work? Well it worked when my hard drive killed itself, maybe it'll work on diamond too?
here is exactly what happened when my phone stopped working:
i was in my apartment with my phone, it was sitting on my desk.
i went outside and walked over one block - it wasn't even cold outside (50-60f?).
i pulled out the phone, unlocked it, went to the photo tab, started the camera, and took a photo.
after taking the photo, i sent it via sms.
when i tried to click back to take another photo, the phone said "cannot start camera"
i used reboot manager app to reboot the phone.
when the phone started, the backlight was no longer working and i was given the "microp error" screen.
since then, my backlight doesn't work, no matter what i try.
the phone was never dropped. there was no significant change in temp. etc. - it was working fine one min, then after a reboot it stopped working.
I have read about this in a lot of different Phone Expert articles...boy Genius, ect....here is just one....They say HTC does not have a fix for it yet
http://www.gizmodo.com.au/2008/12/htc_touch_diamond_backlights_permanently_dying_no_fix_yet-2.html
theorie said:
here is exactly what happened when my phone stopped working:
when i tried to click back to take another photo, the phone said "cannot start camera"
when the phone started, the backlight was no longer working and i was given the "microp error" screen.
since then, my backlight doesn't work, no matter what i try.
Click to expand...
Click to collapse
yes this is a hardware problem. I faced the exact same problem with HTC Touch : camera not working, then screen fading to black forever
Had to replace the screen and everything went back
(for a hardware issue, you need a hardware change, a soft fix will never do much)
Pumpiron579 said:
I have read about this in a lot of different Phone Expert articles...boy Genius, ect....here is just one....They say HTC does not have a fix for it yet
http://www.gizmodo.com.au/2008/12/htc_touch_diamond_backlights_permanently_dying_no_fix_yet-2.html
Click to expand...
Click to collapse
they got that tip from me. i showed them my phone when they hosted Gizmodo Gallery here in new york this past weekend.
the reason gizmodo said HTC does not have a fix - is because i told them that. i called numerous HTC tech support numbers and every tech i spoke to said the same thing, "sorry we have no idea, and can't help"
they're talking about me (Tom)...haha
theorie said:
they got that tip from me. i showed them my phone when they hosted Gizmodo Gallery here in new york this past weekend.
the reason gizmodo said HTC does not have a fix - is because i told them that. i called numerous HTC tech support numbers and every tech i spoke to said the same thing, "sorry we have no idea, and can't help"
they're talking about me (Tom)...haha
Click to expand...
Click to collapse
But if HTC can't fix it, they'll have to replace it, right? You have warranty?
theorie said:
they got that tip from me. i showed them my phone when they hosted Gizmodo Gallery here in new york this past weekend.
the reason gizmodo said HTC does not have a fix - is because i told them that. i called numerous HTC tech support numbers and every tech i spoke to said the same thing, "sorry we have no idea, and can't help"
they're talking about me (Tom)...haha
Click to expand...
Click to collapse
Interesting. That has spread quite fast to a lot of other Forums.
WOW
guess what...
tonight i left my apt, got on the subway, and after i got off i went to check my phone - out of nowhere, THE SCREEN BACKLIGHT IS WORKING AGAIN!
wtf!??!
i haven't done ANYTHING to the phone today. it sat on my desk all day. so why the heck did the backlight start working again?!?
now, it seems the phone has fixed itself! i haven't done anything to it! when i left my apt, it wasn't working, and 15 minutes later, it's working agian.
very, very strange.
apparently i owe the phone-gods $50. thanks phone-gods. haha
Congrats man
If I only had so luck like You I´m still waiting for some info from service center where I sent my Diamond. But right - 1 month ago messages on forums about this prob were very rare - on last saturday when my PDA "died" I was searching for any info (and found few topics about that) and when I´m looking for it today there are much more responses to this error on internet...it seems that this issue has arisen in last few weeks
Nice to hear that, looks like what ever hardware was playing up has decided to play nice It's just temperature shifts I think from what i've heard from lots of people with this problem. Moisture forming inside the PDA. Or so I think
But my Diamond didn´t fix itself for 3 days..... Unfortunatelly after that I couldn´t do anything more than to send it for repair
Ok so today I got a message from our HTC service centre that they have found HW problem, changed display and the whole front panel n sending my Diamond back to me
And it was classified like a standard warranty repair
tommm said:
Ok so today I got a message from our HTC service centre that they have found HW problem, changed display and the whole front panel n sending my Diamond back to me
And it was classified like a standard warranty repair
Click to expand...
Click to collapse
What country do you live in and where did you send your device to (which repair centre) ?
In Holland official HTC support sends it to Eurotwice in Belgium. I had the same microp error and when I got it back, the problem was still there. Eurotwice couldn't find any problem.
So I'm curious where you sent your device.
Also look at this post: http://forum.xda-developers.com/showpost.php?p=3048690&postcount=1
It metnions that the bootloader displays a microp version. My bootloader never displays this.
For Microp ERROR
Hello,
Im in france "FRENCH", if you leave in france and your diamond have a MircropERROR no probleme you can contact me i can repair it.
@+++
Thought I'd create this topic to raise awareness if anyone is sending their phone to HTC for a repair of a gap on their phone. My phone has a gap on the left hand side that dust and dirt collects in. I sent this phone back on the 10th of May to get this fixed, it was classified as an 'assembly gap', the phone was returned with a list saying everything that was replaced (motherboard/sound chip/vibrating motor), but the gap wasn't fixed. I sent the phone in again on the 25th of May being reassured it would be sorted this time (especially after my confusion as to why motherboards/motors/ect were being replaced for an assembly gap), and to my shock HTC emailed me a quote for repair this morning
Dear
Our initial assessment of your device indicates that the repair work required is caused by damage that isn’t covered by warranty. Unfortunately, this means we must charge you for the repair.
We have prepared a quote for you which you can view, accept and pay for at
If you decide not to complete this repair, your device will be returned to you following receipt of payment for the administration and shipping costs incurred. You may use the same link as above to arrange this.
Many thanks,
HTC Customer Care
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Waiting for a response from CS now. HTC Chat told me the repair centre hadn't given enough reason as to why there was a quote, so it had to be investigated further. Sounds like repair trying to pull a fly one on an unsuspecting customer. Angry to say the least.
Phone is locked btw, I didn't even take it out the house/really use it at all when it came back because of the gap still being there (other than turning it on and sending 1~2 texts), so the phone is in the EXACT same condition as it was when repair sent it back.
As I said I want people to know about this for their own sake, and on a personal level I'd like to raise awareness and share with everyone what happens next.
they r cheaters....
.
.they should charge all the cost....
.
.
head directly to the main service store and talk to them face 2 face...
with some strong tone voice....
.
.
maybe there is mistake by the website...
Dude, I had the same issue and my carrier is swapping my phone. HTC had to confirm that there was a fault but only did this via phone.
You spoke to the seller you bought it from? They're responsible under the sales of goods act, assuming you live in the UK.
Sent from my HTC One X using xda premium
Genkville said:
Dude, I had the same issue and my carrier is swapping my phone. HTC had to confirm that there was a fault but only did this via phone.
You spoke to the seller you bought it from? They're responsible under the sales of goods act, assuming you live in the UK.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
I've returned directly to HTC myself, didn't go through my seller.
Depending on where you got it from you should not have had this issue.
If it's under 28 days, ANY company in the UK has to provide you with new handset. That's basic consumer law (so I've been told, so I'm open for correction) I've had a few One X's with manufacturer defaults, all were replaced by The Carphone Warehouse on the same day I went in with the problem.
I've not had the best experience with HTC and customer support. I sent a Desire off for repair around this time last year, after a month and a half I didn't have my device back.. eventually they sent a brand new one, but still
Just maybe OT: but how big is the gap? I mean I have a gap along the whole screen on both sides of the ring. So gap next to screen , the black ring (or how should I call it) again gap and then there is the PolyCarbonate or how its called.
The gap is as thick as paper I guess maybe little more and yeah dust gets in it. It doesn't bother me as much. Just wanna know how big is your gap that you returned the device?
And also why it should bother me. As I had next to my device a SGS II which had also gaps next to the screen as big as this and other phones as well.
Can the dust there be dangerous to the device itself?
PAGOT said:
Just maybe OT: but how big is the gap? I mean I have a gap along the whole screen on both sides of the ring. So gap next to screen , the black ring (or how should I call it) again gap and then there is the PolyCarbonate or how its called.
The gap is as thick as paper I guess maybe little more and yeah dust gets in it. It doesn't bother me as much. Just wanna know how big is your gap that you returned the device?
And also why it should bother me. As I had next to my device a SGS II which had also gaps next to the screen as big as this and other phones as well.
Can the dust there be dangerous to the device itself?
Click to expand...
Click to collapse
HTC chat told me the gap shouldn't be there, I explained it wasn't that large but allowed dust/dirt to get in. I explained the seal on the right of the phone didn't have any gap.
Btw there was also a bit of dirt trapped under the screen top right.
Update from HTC
Dear,
Thank you for contacting HTC regarding your HTC One X.
My name is and I am a Technical Support Agent for the HTC Written Team.
I’m sorry to hear that you have received a bill from HTC to fix the assembly gap in your phone.
To resolve this, , I've passed your case to the relevant department for investigation. As soon as I get a reply I will let you know, this should happen within 2 working days.
To let me know I have successfully answered your query, please follow the link below to close your enquiry, you will have the opportunity to leave feedback about your experience contacting me today.
Let me know if I have successfully answered your question, please click here to complete this.
To send a reply to this message, please click here.
Sincerely,
HTC
Click to expand...
Click to collapse
If it reads funny it's because I've taken names out.
jaaystott said:
Depending on where you got it from you should not have had this issue.
If it's under 28 days, ANY company in the UK has to provide you with new handset. That's basic consumer law (so I've been told, so I'm open for correction) I've had a few One X's with manufacturer defaults, all were replaced by The Carphone Warehouse on the same day I went in with the problem.
I've not had the best experience with HTC and customer support. I sent a Desire off for repair around this time last year, after a month and a half I didn't have my device back.. eventually they sent a brand new one, but still
Click to expand...
Click to collapse
Consumer law is not quite as clear as that, but to all intents and purposes, you can assume that to be the case. Within 28 days you should never send for repair. Always insist on a replacement.
Just FYI, if you buy a new car and it has a fault, you cannot demand a new car within 28 days
Also, as said, the responsibility even after 28 days lies primarily with the seller and NOT the manufacturer. Many websites, including Amazon suggest that after 28-30 days, they wash their hands of anything to do with a problem. That is not the case at all.
That sucks, my brother had a similar problem too with his desire hd, it went on for months back and forth untill he decide to turn to the dark side and bought a 4s instead!
So HTC are asking their customers to pay to fix problems on the assembly line and their lack of quality control? Nice!
Sounds like we dont havent warranty, no matter is the bootloader unlocked, re-locked or locked ... nice HTC. That will be my last HTC for sure ...
muamers said:
Sounds like we dont havent warranty, no matter is the bootloader unlocked, re-locked or locked ... nice HTC. That will be my last HTC for sure ...
Click to expand...
Click to collapse
My last HTC also ...
Sent from my HTC One X using xda premium
xko said:
My last HTC also ...
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
Same here. Trying to get my yellow spots fixed, but customer care is keeping me in the dark for the second time ( first ticket was closed without any reply/reason, second one is still open with no further response after almost 3 weeks). I had enough of this bs, this is not the way to treat your customers.
Sent from my HTC One X using XDA
Here in India it seems better. Got my phone yesterday and noticed screen creaking when i got it home. I went to the HTC service center and they inspected it for 5 mins and gave me a DOA slip. Took that and my faulty phone back to the shop and they replaced it within 5 hours.
The customer care told me this is the procedure.
To add a bit more to my story (as funnily enough HTC started out 'okay'), I got my first handset from affordablemobiles.co.uk for release. It was a serial #23, very bad screen flex and screen ripple.
AM don't do straight up exchanges, they take the phone back for inspection. At this stage right after release the screen flex/distortion scenario while starting to get 'fame' on XDA, wasn't as widespread in media yet. AM sent my phone back saying nothing was wrong with it. That angered me and someone suggested telling HTC to give them a kick up the arse and to exchange.
HTC however just asked me to send to them if my retailer was refusing an exchange. I did, and HTC actually sent me a new handset (although it COULD of been a refurb). It was a #24 serial.
This one had the gap at the side, and a misaligned camera ring. I sent it back to repair on the 10th as my comment in the first post in this topic. It came back unfixed yet with a nice list of all this other stuff repair supposedly changed (motherboard/motors/sound chips/ect).
I noticed this time as well dirt trapped under the screen at the top right, I assume this dirt was there when the handset initially was sent to me the first time but I had just missed it. My assumption for this is the repair note didn't say anything about repairing the screen, and the gap was still there, something that needs the screen repaired to fix. Therefore no one had done anything to the screen, quite clearly the issue I had sent the phone in for which was described clear as day on my repair note.
And now I'm left with a bill when HTC repair finally decide to repair the gap on the screen. What confuses me most is how I sent the phone in the first time for the gap and they'll happily exchange all the innards and send it back, but now they've changed their mind and have decided the gap they can now see is my fault, or not covered.
what confuses me is that they did not say the reason why the warranty is not covering it for you
Audioboxer said:
To add a bit more to my story (as funnily enough HTC started out 'okay'), I got my first handset from affordablemobiles.co.uk for release. It was a serial #23, very bad screen flex and screen ripple.
AM don't do straight up exchanges, they take the phone back for inspection. At this stage right after release the screen flex/distortion scenario while starting to get 'fame' on XDA, wasn't as widespread in media yet. AM sent my phone back saying nothing was wrong with it. That angered me and someone suggested telling HTC to give them a kick up the arse and to exchange.
HTC however just asked me to send to them if my retailer was refusing an exchange. I did, and HTC actually sent me a new handset (although it COULD of been a refurb). It was a #24 serial.
This one had the gap at the side, and a misaligned camera ring. I sent it back to repair on the 10th as my comment in the first post in this topic. It came back unfixed yet with a nice list of all this other stuff repair supposedly changed (motherboard/motors/sound chips/ect).
I noticed this time as well dirt trapped under the screen at the top right, I assume this dirt was there when the handset initially was sent to me the first time but I had just missed it. My assumption for this is the repair note didn't say anything about repairing the screen, and the gap was still there, something that needs the screen repaired to fix. Therefore no one had done anything to the screen, quite clearly the issue I had sent the phone in for which was described clear as day on my repair note.
And now I'm left with a bill when HTC repair finally decide to repair the gap on the screen. What confuses me most is how I sent the phone in the first time for the gap and they'll happily exchange all the innards and send it back, but now they've changed their mind and have decided the gap they can now see is my fault, or not covered.
Click to expand...
Click to collapse
Goku80 said:
what confuses me is that they did not say the reason why the warranty is not covering it for you
Click to expand...
Click to collapse
That confused the customer service as well, considering their response was we don't know enough as to why there is a quote
This is why I've to now wait 2 days to find out. Must be scrambling to make up the best reason possible to charge me £169 Unfortunately for them they'll find that their bootloader is in it's precious "locked" state. It would be ridiculous anyway if they tried to say an unlocked bootloader caused an assembly gap.
Audioboxer said:
That confused the customer service as well, considering their response was we don't know enough as to why there is a quote
This is why I've to now wait 2 days to find out. Must be scrambling to make up the best reason possible to charge me £169 Unfortunately for them they'll find that their bootloader is in it's precious "locked" state. It would be ridiculous anyway if they tried to say an unlocked bootloader caused an assembly gap.
Click to expand...
Click to collapse
well you better hope they do not come up with an excuse that it was you who caused that gap and get you to pay for it. you never know with these companies. i feel for you mate cause like me you just want a phone that is perfect and that you can enjoy.
should be getting my one tomorrow. will let you know how i get on. but in your situation i would keep at them and not leave them alone till you get an answer...let me know how you get on bro
I am considering to sue HTC once I have the sam problem with my 3 days old phone. I bought from Expansys.ca and soon I opened it I saw a little gap between the glass and the body. I contacted HTC and they asked to send the phone to a service shop to be fixed. Hey its is a brand new phone, nothing to be fixed here. It is just a Quality Control issue and needs to be replaced under their own warranty statement. The phones come with a defective assemble. I want a new phoe at no extra cost or my money back. If they don't want give me that I am just getting it to court and I am sure I will win.
---------- Post added at 11:58 PM ---------- Previous post was at 11:53 PM ----------
Dear A.P,
I can definitely understand your being concerned about there being a gap between the top of the screen and the body of the phone. I’ll be glad to help you, Anderson. I would be extremely concerned about the gap in your phone. If you can actually see inside the phone, it’s very possible that humidity, sweat, and dirt can enter and damage the phone, even in the short term. I would first suggest contacting the retailer you purchased your One X from and see if they can exchange yours for a different one. If for some reason they cannot replace the device for you, we have a repair department that can service your device. You can contact them by calling 1-888-617-1113. They’re available from 06:00 am – 01:00 am EST, 7 days a week. Make sure you have your One X with you if you call, as they will need its serial number to process the repair.
If you have any other questions or concerns, feel free to let me know. Thanks for being an HTC customer and taking the time to contact us.
Let me know if I have successfully answered your question, please click here to complete this.
To send a reply to this message, please click here.
Sincerely,
S.
HTC
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Hi,
Am from India, and am observing a screen flex on my HOX. When I press at the corners of the screen I see very annoying screen flexing effect. My device serial number starts with HT24. And I havent observed this problem in the units with serial number HT23. Is there some defect in this particular HT24 lot ???
Do anyone observe this problem?? Please let me know.
chaithubk said:
Hi,
Am from India, and am observing a screen flex on my HOX. When I press at the corners of the screen I see very annoying screen flexing effect. My device serial number starts with HT24. And I havent observed this problem in the units with serial number HT23. Is there some defect in this particular HT24 lot ???
Do anyone observe this problem?? Please let me know.
Click to expand...
Click to collapse
The problems are present in all batches. I had it on my first phone and replaced it the next day.
Just take your phone to a HTC service center get a DOA certificate and exchange the phone in the shop where you bought it from.
its pretty well explained on this forum
if the screen is physically moving on pressure ie up and down, its a defect
if you mean LCD ripple on out edge pressure, its in most of them, unless its very bad, its ok it gets less with time
saranyan said:
The problems are present in all batches. I had it on my first phone and replaced it the next day.
Just take your phone to a HTC service center get a DOA certificate and exchange the phone in the shop where you bought it from.
Click to expand...
Click to collapse
- Thanks for the information.
I had visited one of the service center here, and when I showed them the mobile, they said it will be common for all LCD screens. So, I just re-checked in one of the outlets here and observed no issues in the demo One X mobile present in the stores.
And it is worsening day by day. So, I have decided to return the phone. After we return the Phone HTC will give me a DOA certificate ? Or, service center people are authorized to do that ?
Am out of one month period after purchase, then it might not be possible to get a replacement ?
chaithubk said:
- Thanks for the information.
I had visited one of the service center here, and when I showed them the mobile, they said it will be common for all LCD screens. So, I just re-checked in one of the outlets here and observed no issues in the demo One X mobile present in the stores.
And it is worsening day by day. So, I have decided to return the phone. After we return the Phone HTC will give me a DOA certificate ? Or, service center people are authorized to do that ?
Am out of one month period after purchase, then it might not be possible to get a replacement ?
Click to expand...
Click to collapse
In India its a 14 day replacement period. Now they can only repair your phone, Go to the service center tell them that the issue is not there on all devices. They must and should repair your device otherwise call up the customer care and complain to them.
hamdir said:
its pretty well explained on this forum
if the screen is physically moving on pressure ie up and down, its a defect
if you mean LCD ripple on out edge pressure, its in most of them, unless its very bad, its ok it gets less with time
Click to expand...
Click to collapse
Hamdir, what do you means about "if the screen is physically moving on pressure ie up and down"? Can you show it with a video?
hamdir said:
its pretty well explained on this forum
if the screen is physically moving on pressure ie up and down, its a defect
if you mean LCD ripple on out edge pressure, its in most of them, unless its very bad, its ok it gets less with time
Click to expand...
Click to collapse
Are you telling me this is normal on the one x?
This is really bad. Am facing similar kind of behaviour but the flex was not so prominent like what you shared, now I feel that if I don't take a necessary action It may get worse.
And I do find a click sound on right bottom corner of the phone. This all feels like some problem in screen lamination.
Did you replace your mobile ?
Sent from my HTC One X using XDA
Chad_Petree said:
Are you telling me this is normal on the one x?
Click to expand...
Click to collapse
That really bad...
echo_rc said:
That really bad...
Click to expand...
Click to collapse
Did any one got a replacement (or got the problem solved ?) after sending the "HOX suffering from Screen Flex" to htc service center...
I am planning to send my HOX for service and wonder whether HTC can fix this up or will they send back with problem???
i also had a similar problem here is the video and my batch started with SH24WW
http://www.youtube.com/watch?v=eYX8s41L694&feature=plcp
so was mine a defected unit or its suposed to be like that either way i returned my one x and im never geting a HTC
You haven't got the reply from HTC ? Is that what you are referring to?
Sent from my HTC One X using XDA
chaithubk said:
Did any one got a replacement (or got the problem solved ?) after sending the "HOX suffering from Screen Flex" to htc service center...
I am planning to send my HOX for service and wonder whether HTC can fix this up or will they send back with problem???
Click to expand...
Click to collapse
Yes i get replacement for my hox but i still have the flex and still waiting for the good batch for another replacement
echo_rc said:
Yes i get replacement for my hox but i still have the flex and still waiting for the good batch for another replacement
Click to expand...
Click to collapse
Do HTC acknowledge this Screen Flex issue ? (Like Wi-Fi issues)
If they acknowledge we can be sure that, we can get the problem solved when we send it for service.
How to bring this up to HTC notice ??? Any senior XDA member route this thread to HTC notcie... !
(Like, someone did it for showcasing the Wi-Fi gripping problem).
You can read this http://crave.cnet.co.uk/mobiles/htc-one-x-screen-flex-flaw-we-would-never-let-that-ship-50007596/
echo_rc said:
You can read this http://crave.cnet.co.uk/mobiles/htc-one-x-screen-flex-flaw-we-would-never-let-that-ship-50007596/
Click to expand...
Click to collapse
HTC's Quallity Control lately is awful insted of quiently brilliant its quiently crapy and this is coming from a big htc's fan
SGS3's are being reported with hairline cracks on the bezel that surrounds the front of the phone when they're taken out of the box.
Some also have gaps on the left side where the display meets the body of the phone and it collects dust.
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The display also cracks easily under stress.
Here's the difference between One X owners and SGS3 owners. People on the SGS3 forum realize any device produced in the millions means a certain percentage are going to have issues. On the One X forum everyone screams like Chinese tree monkeys and starts a poll every time an issues's discovered. My HT23 has been perfect since I got it. I'm assuming it's not the only one. And God, please don't respond "but the One X has more issues than the SGS3." Any evidence of that is purely based on the chatter between users on this forum which is the most emotional I've ever seen on XDA.
BarryH_GEG said:
SGS3's are being reported with hairline cracks on the bezel that surrounds the front of the phone when they're taken out of the box.
Some also have gaps on the left side where the display meets the body of the phone and it collects dust.
The display also cracks easily under stress.
Here's the difference between One X owners and SGS3 owners. People on the SGS3 forum realize any device produced in the millions means a certain percentage are going to have issues. On the One X forum everyone screams like Chinese tree monkeys and starts a poll every time an issues's discovered. My HT23 has been perfect since I got it. I'm assuming it's not the only one. And God, please don't respond "but the One X has more issues than the SGS3." Any evidence of that is purely based on the chatter between users on this forum which is the most emotional I've ever seen on XDA.
Click to expand...
Click to collapse
Sure that you are right there is no phone without issues or a manufactor without manufacturing issues but c'mon i my self had an headache because of the one x man too many problems im not saying that the s3 is without issues but i hope its not like with the one x man does that phone have issues and one thing with any phone or device (tablet,pc,laptop..etc) there is a chance to get a defected one but with the htc one x its the way around,there is a chance that you'll get a working phone but mostly thats not the case and you get a "defected one".Mine had screen flex issues and also ripple and flickering also 2 days after using the phone startet to get yellow spots and it overheated a lot and the battery sucked i tried 3 devices and all had similar issues mostly screen flex overheating and bad battery life you cant call the last one a defect or an issue but for me it is hope the galaxy s3 is better if not then apple here i come (iphone 4s)
Mine had screen flex before it some how went away. Didn't do anything just used it. It wasn't very bad to begin with though. I won't be pushing so hard on my display anyway. Its capacitive, no need for all the pressure. But thats just me. :laugh:
Mine has the same issue on both the corners. I wont consider this as an issue as long it dose not get worse. mine is just 2days old and i have already rooted it and i am running the phone on insertcoin ROM. I am little concerned about this issue getting worse in the future. But now that i have rooted it the question is will the HTC service center replace my phone? I live in India (Bangalore). Has any one from India had luck in getting their phone replaced after rooting and installing a custom ROM and then restoring it to the stock ?
I have an issue with the network drop as well. if i move in to a place where there is no network and then come back to a place where i can get a complete network the phone still wont connect. i will either have to restart it or will have to switch on the airplane mode and switch it off. This is a little annoying as i really cant keep checking my phone for the network connectivity. And this is not a rare case i have seen a lot of other people complaining on the same issue. Now i get this flex issue too Not really happy with the phone as it should not have the very basic problems as the network connectivity Common HTC do something about this.
... and yeah i had my One X with me and thats why im posting here... and I don't have insurance!! :crying:
The good news is that after the miraculous rice trick, it mostly works, there are just few things that i discovered are still failing:
The digitizer has a blind area in the middle of the screen
The buttons at the bottom are not working.
The rest of the phone is working, internet, wi-fi, gps and i can even made phone calls.
So, after trying the official instances, meaning going to my cellphone vendor an complained about it without mentioning the river part of the story, they took it for about two weeks, and i just got it back yesterday, and the only outcome of it was a nice pic as a proof of the water damage, so surprise surprise, it was declare out of warranty. The annoying bunus is that while in their checking I got an extra failure: The volume buttons are now not working. To be honest, that failure was there the first time i turned the phone after the incident, but after 2 days in rice they were working allright
And no having volume buttons really sucks! because I can wolk around no having buttons with Button Savior, but for this to be fully working, requires the phone to be rooted, and to be root I have to get to the bootloader, and to do that I have to press the - volume button, did i mentioned that is not working???
So here my first question? Is there any way to root a phone without the volume keys??
The OTA that is running in my phone is 2.17, and from the forums I've read here to root it I need as a firs step go through the HTCdev.com procedure, but again that requires the use of the damn volume key!
Now for the part of the digitizer, I ordered one online, quite cheap, so pretty sure the quality is not the best, but for now thats what I can afford, thought that if thats a succes I can invest in a better one later. And I was planning to be brave and fix it myself, but again reading some forums around here, I found that apparently is quite hard to separate the LCD from the screen, and the LCD might get broken. So, I'm wondering if this is just about been very cautious while doing the fix, or is just impossible to separate this 2 parts without breaking the LCD??
Kind of what I want is to get any advises in this matter, how can I recover most of the functionality of my phone? is it possible? I've been a passive user of xda forums for years, and this is actually my first post.
Thanks for any help guys!!
To reboot in bootloader, connect it through ADB and type in command "adb reboot-bootloader"
4ndr01d3 said:
... and yeah i had my One X with me and thats why im posting here... and I don't have insurance!! :crying:
The good news is that after the miraculous rice trick, it mostly works, there are just few things that i discovered are still failing:
The digitizer has a blind area in the middle of the screen
The buttons at the bottom are not working.
The rest of the phone is working, internet, wi-fi, gps and i can even made phone calls.
So, after trying the official instances, meaning going to my cellphone vendor an complained about it without mentioning the river part of the story, they took it for about two weeks, and i just got it back yesterday, and the only outcome of it was a nice pic as a proof of the water damage, so surprise surprise, it was declare out of warranty. The annoying bunus is that while in their checking I got an extra failure: The volume buttons are now not working. To be honest, that failure was there the first time i turned the phone after the incident, but after 2 days in rice they were working allright
And no having volume buttons really sucks! because I can wolk around no having buttons with Button Savior, but for this to be fully working, requires the phone to be rooted, and to be root I have to get to the bootloader, and to do that I have to press the - volume button, did i mentioned that is not working???
So here my first question? Is there any way to root a phone without the volume keys??
The OTA that is running in my phone is 2.17, and from the forums I've read here to root it I need as a firs step go through the HTCdev.com procedure, but again that requires the use of the damn volume key!
Now for the part of the digitizer, I ordered one online, quite cheap, so pretty sure the quality is not the best, but for now thats what I can afford, thought that if thats a succes I can invest in a better one later. And I was planning to be brave and fix it myself, but again reading some forums around here, I found that apparently is quite hard to separate the LCD from the screen, and the LCD might get broken. So, I'm wondering if this is just about been very cautious while doing the fix, or is just impossible to separate this 2 parts without breaking the LCD??
Kind of what I want is to get any advises in this matter, how can I recover most of the functionality of my phone? is it possible? I've been a passive user of xda forums for years, and this is actually my first post.
Thanks for any help guys!!
Click to expand...
Click to collapse
well, unfortunately i think that you can't unlock your bootloader without at least the power + button in fact here you will need power + button
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and yes, it s very hard to separate the lcd from the digitizer but there are very good video guides on how to disassemble it...take a look over here
http://www.youtube.com/watch?v=ceHw6mezG60
Thanks but still stuck!
I got the HTC unlock code thanks to Kroutnuk, unfortunately matt95(BTW, thanks for your reply) is correct and after following that path I got stuck in the image that he posted and with no volume buttons, there is not way I can confirm that I want to unlock, and the only button i can use is the power one that just cancel everything. Is there any way with adb(or anythin else) to trigger the event of pressing the up volume button?
Well I'm sorry to hear what happened to you..and yes I agreed with matt..it's hard to make everything working flawless without
having the need to push the power button..really sorry man..
All I can say if you have some funds go to the booth nearby and repair your hox..
My wife had the exact same thing with an old Sony Ericsson. We too got a letter back with a nice photo of the water damage. I took the phone apart and gently scraped off the white oxidisation residue and voila, the phone worked. Her dad now has it, it's 6 years old and still working. Not bad for a phone that was classed as 'unrepairable'. If the photos show where the damage is, then you could have a go at fixing it yourself, gently and carefully though!. Hope you get it fixed.
Sent from my HTC One X using xda app-developers app
Thanks guys for your comments. Freddy1X, the power button is working, is the volume buttons that are not.
To answer one of my question it is possible to simulate the volume up key with adb:
Code:
adb shell input keyevent 24
The problem is that by the time the confirmation is asked adb cannot connect the device, and therefore is not possible to generate those events, I suppose is because is in the bootloader, so the system is not fully up, or something in this lines??
EDIT: Reading about adb, the way that it works is by running a service in the phone, which I assume implies that android has to be running and therefore it wont work while in the bootloader
Death Of Rats, my next step is doing what you suggest, is just that as you now jus opening the One X is kind of a mission, so I'm trying as much progress through software as possible. But thanks for the hope!!
4ndr01d3 said:
Thanks guys for your comments. Freddy1X, the power button is working, is the volume buttons that are not.
To answer one of my question it is possible to simulate the volume up key with adb:
Code:
adb shell input keyevent 24
The problem is that by the time the confirmation is asked adb cannot connect the device, and therefore is not possible to generate those events, I suppose is because is in the bootloader, so the system is not fully up, or something in this lines??
EDIT: Reading about adb, the way that it works is by running a service in the phone, which I assume implies that android has to be running and therefore it wont work while in the bootloader
Death Of Rats, my next step is doing what you suggest, is just that as you now jus opening the One X is kind of a mission, so I'm trying as much progress through software as possible. But thanks for the hope!!
Click to expand...
Click to collapse
Ahhh..my mistake..I said the wrong button..lol..
I don't want to give you much hope, but if in some way you got your hox volume button working, please share with us..
AT&T HTC ONE X recover contact and pics. PHONE UNLOCKED
I have a water damaged AT&T HTC ONE X unlocked the phone has a water damaged screen but i had the screen replaced and it still doesn't work, so im sure its a internal problem and if someone has a solution im all ears. My issue is my contacts first and then maybe pics but they are not a big deal at all, but would be nice. Can anyone help with this. Phone comes on works fine all the buttons light up just screen is black.
JAhRocky said:
I have a water damaged AT&T HTC ONE X unlocked the phone has a water damaged screen but i had the screen replaced and it still doesn't work, so im sure its a internal problem and if someone has a solution im all ears. My issue is my contacts first and then maybe pics but they are not a big deal at all, but would be nice. Can anyone help with this. Phone comes on works fine all the buttons light up just screen is black.
Click to expand...
Click to collapse
hate to say this but your lcd backlight has gone, the problem is that the back light cant be replaced with a new lcd it is a chip on the mother board which needs to be replaced, it the 220 charger as shown in the link bellow, but thay are really hard to get hold of, a r6 chip out of a iphone 3g will do the job but you will need some one with good soldering experience to do it as believe me its tight in there,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, http://www.google.co.uk/url?sa=i&so...-KucrVU_zKjt_vvUnSC--6mw&ust=1374868583378513
pics in the 9th post down of the link but have a read of the hole link it will help
My phone is showing gray static with dots. Is the flex cable the root of the problem? The problem will disappear when I slide down the gamepad but comes back again when I slide it inside again.
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(c)PyroKirby (It's the same as my phone screen)
Is the flex cable is the problem?
Yes I'm 99.9999% sure its the flex cable
Sent from my ATT Samsung Galaxy SIII using TapaTalk
This is a classic sign of flex cable problem. So, yes.
Take it from me who has had 5 flex cable replacements for my Play.
I've got the same problem today....what do i do now...plsss hellpppp!!!!!!
You need to buy a flex cable and replace it
Broken flex cable. Buy a new one and replace it.
Strangest problem with camera
olokos said:
Broken flex cable. Buy a new one and replace it.
Click to expand...
Click to collapse
hi guys..thanks for replying..it was indeed a flex cable problem..i managed to replace the flex cable with a friend's help and by following youtube vids..now although my slider and screen are back to normal I've a strange and peculiar problem of which i never heard of and still couldnt find any solution to..my camera app is acting totally weird ..it can record a video and play it but it cant take a pic..i mean it appears to click a pic..but i can't review it and it doesn't even appear anywhere in the gallery( unlike the vid )..and whats more strange is the front cam takes pics and saves in the sd only the rear cam is having the problem and also the camera app becomes unresponsive afterwards...
list of stuff i check
1.checked with different sd cards
2. tried other camera apps..same result
3. changed roms/kernels
4.fully re-flashed stock re locked bootloader
i even checkd with the xperia diagnostic tool ..all the sensors..touches..touchpads ..evrythings working..but whenever i click on camera it fcs.
Please please help me out!!!:crying::crying:
I'd try to dissasemble the phone yet again and make sure that you haven't messed up any of the connections. Those cables are really tiny. Also check whether one of them is not broken. When I replaced my flex cable the digitizer cable got a small crack. Had to buy a new one. My friend actually messed up and I have no idea whether he broke it or it broke by itself, so check that.
Please remember to reply with quotes so I'd get a notification about it
Olokos is right. You must have missplaced flex cable from rear camera while reassembling. Just open it again, but only lower part (where motherboard is, should be easy), and remove and instert camera flex cable again
Bakisha said:
Olokos is right. You must have missplaced flex cable from rear camera while reassembling. Just open it again, but only lower part (where motherboard is, should be easy), and remove and instert camera flex cable again
Click to expand...
Click to collapse
Hi,thanks for replying man.I checked the camera flex was already inserted properly ..still re-did it but didn't work.
I guess iwill have take it to Sony service center tmorow.Btw do i need to re lock the bootloader before i hand over the phone to the service center right?
eddynoob said:
Hi,thanks for replying man.I checked the camera flex was already inserted properly ..still re-did it but didn't work.
I guess iwill have take it to Sony service center tmorow.Btw do i need to re lock the bootloader before i hand over the phone to the service center right?
Click to expand...
Click to collapse
I guess it would be good idea to flash Stock firmware and relock bootloader if you know how (i don't).
Sent from my C6502 using XDA Free mobile app
Bakisha said:
I guess it would be good idea to flash Stock firmware and relock bootloader if you know how (i don't).
Sent from my C6502 using XDA Free mobile app
Click to expand...
Click to collapse
hehe u r kidding right?.....cuz i know you dev people are geniuses
anyway here's that thread http://forum.xda-developers.com/showthread.php?t=1134334..
..so i just got back frm the service center..missing my xplay already.
The service guy was as confused as me when i showed him the problem and yes i relocked the bootloader before giving the phn to them..actually few months back a friend's phone was rejected a paid service cuz he had his bl unlocked ..i dont know why ..but they use seus or emma tool maybe to flash stock fw to solve the common users software problems ..i think thats their preliminary to troubleshoot a device,and also seus displays "the user has modified the device' or something similar kind of message so i did it just to be safe...hope they find out whats wrong with my phone and fix it...
eddynoob said:
hehe u r kidding right?.....cuz i know you dev people are geniuses
anyway here's that thread http://forum.xda-developers.com/showthread.php?t=1134334..
..so i just got back frm the service center..missing my xplay already.
The service guy was as confused as me when i showed him the problem and yes i relocked the bootloader before giving the phn to them..actually few months back a friend's phone was rejected a paid service cuz he had his bl unlocked ..i dont know why ..but they use seus or emma tool maybe to flash stock fw to solve the common users software problems ..i think thats their preliminary to troubleshoot a device,and also seus displays "the user has modified the device' or something similar kind of message so i did it just to be safe...hope they find out whats wrong with my phone and fix it...
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Please ask them what happened after they fix it. It's really interesting
olokos said:
Please ask them what happened after they fix it. It's really interesting
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@olokos haha ya sure..even m really curious to know....but theres a bit of info that i think could be imp and im sorry i missed out on that while i posted here at the first place...the thing is that since i didnt get the flex cable individually anywhere so i ordered the whole slider board from ebay
http://www.ebay.in/itm/New-Flat-Cab...ny-Ericsson-Play-R800-Phone-OEM-/281330850312.
my friend who helped me fix the slider flex cable replaced that whole part and took the front cam and its flex from the old one and attached to the new one cuz the new one was missing the front cam..and after putting up the phone together during the first time front cam was inverted and rear wasnt working,so he reopened and placed the front cam correctly to get it right..
and as I posted before the front cam is working fine since then...so could it be in any way the real problem behind my back camera not functioning.
...
and i didnt mentioned all these to service guy
New problem
hi all..
bad news ..i got it back frm service center today..they couldn't get it fixed..said there might be a problem with the eeprom ac or the circuits near to it (idk what it means)..then i thought to myself i can live without the cam and brought the phone home..now upon charging the screen is getting ghost touches i mean the touch screen has gone automatic since i switched it on..( though the ts was working fine when i tried it in service center)...
whats possibly wrong with it now.??..pls help guys..
eddynoob said:
they couldn't get it fixed..said there might be a problem with the eeprom ac or the circuits near to it
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whereas I know what are the circuits I've got no idea what do you mean by eeprom "AC".
olokos said:
whereas I know what are the circuits I've got no idea what do you mean by eeprom "AC".
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@olokos .. i have zero idea about circuits man..i just wrote what the service guy told me.....
can u pls tell me me about the touchscreen problem that m facing currently..the screen behaves like it being pressed all the time..this happens randomly though but more when charging
eddynoob said:
@olokos .. i have zero idea about circuits man..i just wrote what the service guy told me.....
can u pls tell me me about the touchscreen problem that m facing currently..the screen behaves like it being pressed all the time..this happens randomly though but more when charging
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I also had this problem. I can't tell for sure where the problem is, but I'd suggest you to take a really close look at the digitizer flex cable.