Develop Bugs

Asurion is a Joke...

Hey, I just had to gripe about something really quick.
Long story, short....
My 15 yo daughter's Evo 4G somehow slips out of her pocket and drops 5 stories from her friend's mom's apartment balcony. Needles to say...the phone was utterly destroyed. She was able to find the device (well...like half of it anyway), so I was able to make a damaged equipment claim. I call Asurion and they do their thing. Next thing I know, a replacement is being sent out (cool...right?). A couple days later (Friday) the device arrives. Unfortunately, the screen is defective and the top half of it is unresponsive. I tried everything to get it working and nothing works. So, I call Asurion this morning....
I get transferred to a lady who tells me that I need the device in hand, so I tell her that my daughter (and her phone) are with her mother until Wednesday, so I'll call back then. She then tells me that if I can get the ESN/MEID and some other info off the device, she'll issue another replacement. I then call my daughter and get the ESN/MEID (and every other # from under the battery). After that I call Asurion back and I get transferred to their tech support department. Here's where it takes a complete 180°...
First off....this guy is hilarious. He speaks English like old people **** and he's defensive right from the get-go. I tell him that I think I got transferred to wrong department. I'm just getting a replacement device and I don't need tech support. He raises his voice (all tough guy like) and says "Sir! I need to trouble shoot the device so that we can figure out what's the problem"....or at least that's what I think he said. Lol Anyway...I say "Can you please just transfer me back to the claims department?". He says "No! I need to troubleshoot the device first". (I'm starting to think this guy REALLY wants to troubleshoot my daughter's phone). I tell him that the problem is hardware related and you can't troubleshoot a defective screen. He then says "Sir! can you please remove the battery". I then try to explain to him that my daughter and her phone wont be back in town until Wednesday, so I'll just call back when I have the phone in hand. He then say's "Sir! I am just trying to help you and I need you to remove the battery. Holy ****.....I hang up on the angry little bastard . I call back, and sat "Look...I have all the device's info I just need a replacement and this lady tells me that standard procedure is to try to trouble shoot the device first. I tell her it's a hardware problem and you can't troubleshoot a defective screen. So, she says "Ok I'll transfer you to someone who can help you". I'm thinking "Sweet...Finally!". But noooooo...........I get transferred to the same damn tech support department and this guy speaks even worse English than "Omar the Angry CS Rep". I mean, can't make out a word this guy is saying. I just hang up....**** it, I'll wait til' Wednesday.
Moral of the story: If Asurion screws up and sends you a defective repalcement, you better that sucker in your hand when you call and try to get it replaced. Otherwise....you'll feel the wrath of "Omar the Angry CS Rep".

I understand your frustration. In that case, I would have just ok and acted like I did what they want just to get that part out of the way. That way your replacement is on the way back to you faster.

lostcausenjtown said:
I understand your frustration. In that case, I would have just ok and acted like I did what they want just to get that part out of the way. That way your replacement is on the way back to you faster.
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Click to collapse
that or I would of walked into a sprint store (which he can't right now since the phone is not there) And talked to a manager and gotten a phone replacement there in the store. I try to never deal with Asurion I had to once with T-Mobile and I hated them from the start.

I love customer service horror stories, they're always so entertaining. Or maybe I'm just glad it's not me.

Never had an issue with assurion they ship replacements immediately which is crucial for most working people.
I would have gone through the troubleshooting that's what I usually do. Like unplugging and battery removals are really going to fix the problem, but there's a lot of dumb people out there.
Sent from my SPH-D710 using Tapatalk

bbedward said:
Never had an issue with assurion they ship replacements immediately which is crucial for most working people.
I would have gone through the troubleshooting that's what I usually do. Like unplugging and battery removals are really going to fix the problem, but there's a lot of dumb people out there.
Sent from my SPH-D710 using Tapatalk
Click to expand...
Click to collapse
Didn't have the phone in my hand....guess I'm too honest for my own good. Lol

Sprint service centers cover everything that Asurion sends out. We hate to do it, but it's a lot better than dealing with Asurion.

Always ask for the Warranty Department when you need it swapped.

12MaNy said:
Didn't have the phone in my hand....guess I'm too honest for my own good. Lol
Click to expand...
Click to collapse
I meant just follow along verbally you don't need the phone
Sent from my SPH-D710 using Tapatalk

bbedward said:
I meant just follow along verbally you don't need the phone
Sent from my SPH-D710 using Tapatalk
Click to expand...
Click to collapse
That's what I would do if I got someone like that. IMO Sprints insurance is not worth it anyway.
Sent from my SPH-D710 using XDA

I filed a claim today dropped phone on asphalt. Hit on upper right corner and cracked all the way down.
I am starting to wonder what sprint repair actually does.
Asurion fed ex a refurb to me told me keep the battery and charger for extras.
On a side note I removed the tpu case yesterday to clean. Forgot to put back on lol.
Sent from my SPH-D710 using xda premium

humdrum2009 said:
I filed a claim today dropped phone on asphalt. Hit on upper right corner and cracked all the way down.
I am starting to wonder what sprint repair actually does.
Asurion fed ex a refurb to me told me keep the battery and charger for extras.
On a side note I removed the tpu case yesterday to clean. Forgot to put back on lol.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Your insurance covers in store warranty work. No insurance you mail it back to the manufacturer for warranty work.
Your insurance gets you another phone when YOU break, lose or get it wet. You break it, lose it or get it wet and pay your deductible--you get another one.
No insurance you got a $500 problem...
I cracked my screen the second week I had it--was more than happy to pay $100 to get a $500 phone Fedex overnighted to me...

This is why I stick with Best Buy's Geek Squad Black Tie. It may not be the best but at least I deal with someone face to face and not a rep who can barely speak english.

humdrum2009 said:
I filed a claim today dropped phone on asphalt. Hit on upper right corner and cracked all the way down.
I am starting to wonder what sprint repair actually does.
Asurion fed ex a refurb to me told me keep the battery and charger for extras.
On a side note I removed the tpu case yesterday to clean. Forgot to put back on lol.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Ouch that sucks dude :/ At least you are getting it replaced with no problems which is a good thing. Thankfully I've only dropped mine once (The Day I got the phone a few hours before I was able to get to a Sprint store and get a case) About the only thing that happened was I got a nice little mark on the lower part of the bezel which I was amazed that's all that happened. Knock on wood I won't be dropping it again but when it dropped I was sure something bad was going to happen lol.

I dropped my phone from 10ft high roof and didn't even shatter my screen, only got a dent on metal casing! I had only one of those back covers that barely cover the edges. Either I was lucky or I got super E4GT. Almost crapped myself!
Sent from my SPH-D710 using xda premium

^^^^ The E4GT is boss....I would expect nothing less!
Sent from my SPH-D710 using XDA

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But seriously, that is incredible.

HTC Repair attempting to charge me £169 to fix an assembly gap (update post #213)

Thought I'd create this topic to raise awareness if anyone is sending their phone to HTC for a repair of a gap on their phone. My phone has a gap on the left hand side that dust and dirt collects in. I sent this phone back on the 10th of May to get this fixed, it was classified as an 'assembly gap', the phone was returned with a list saying everything that was replaced (motherboard/sound chip/vibrating motor), but the gap wasn't fixed. I sent the phone in again on the 25th of May being reassured it would be sorted this time (especially after my confusion as to why motherboards/motors/ect were being replaced for an assembly gap), and to my shock HTC emailed me a quote for repair this morning
Dear
Our initial assessment of your device indicates that the repair work required is caused by damage that isn’t covered by warranty. Unfortunately, this means we must charge you for the repair.
We have prepared a quote for you which you can view, accept and pay for at
If you decide not to complete this repair, your device will be returned to you following receipt of payment for the administration and shipping costs incurred. You may use the same link as above to arrange this.
Many thanks,
HTC Customer Care
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Waiting for a response from CS now. HTC Chat told me the repair centre hadn't given enough reason as to why there was a quote, so it had to be investigated further. Sounds like repair trying to pull a fly one on an unsuspecting customer. Angry to say the least.
Phone is locked btw, I didn't even take it out the house/really use it at all when it came back because of the gap still being there (other than turning it on and sending 1~2 texts), so the phone is in the EXACT same condition as it was when repair sent it back.
As I said I want people to know about this for their own sake, and on a personal level I'd like to raise awareness and share with everyone what happens next.

they r cheaters....
.
.they should charge all the cost....
.
.
head directly to the main service store and talk to them face 2 face...
with some strong tone voice....
.
.
maybe there is mistake by the website...

Dude, I had the same issue and my carrier is swapping my phone. HTC had to confirm that there was a fault but only did this via phone.
You spoke to the seller you bought it from? They're responsible under the sales of goods act, assuming you live in the UK.
Sent from my HTC One X using xda premium

Genkville said:
Dude, I had the same issue and my carrier is swapping my phone. HTC had to confirm that there was a fault but only did this via phone.
You spoke to the seller you bought it from? They're responsible under the sales of goods act, assuming you live in the UK.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
I've returned directly to HTC myself, didn't go through my seller.

Depending on where you got it from you should not have had this issue.
If it's under 28 days, ANY company in the UK has to provide you with new handset. That's basic consumer law (so I've been told, so I'm open for correction) I've had a few One X's with manufacturer defaults, all were replaced by The Carphone Warehouse on the same day I went in with the problem.
I've not had the best experience with HTC and customer support. I sent a Desire off for repair around this time last year, after a month and a half I didn't have my device back.. eventually they sent a brand new one, but still

Just maybe OT: but how big is the gap? I mean I have a gap along the whole screen on both sides of the ring. So gap next to screen , the black ring (or how should I call it) again gap and then there is the PolyCarbonate or how its called.
The gap is as thick as paper I guess maybe little more and yeah dust gets in it. It doesn't bother me as much. Just wanna know how big is your gap that you returned the device?
And also why it should bother me. As I had next to my device a SGS II which had also gaps next to the screen as big as this and other phones as well.
Can the dust there be dangerous to the device itself?

PAGOT said:
Just maybe OT: but how big is the gap? I mean I have a gap along the whole screen on both sides of the ring. So gap next to screen , the black ring (or how should I call it) again gap and then there is the PolyCarbonate or how its called.
The gap is as thick as paper I guess maybe little more and yeah dust gets in it. It doesn't bother me as much. Just wanna know how big is your gap that you returned the device?
And also why it should bother me. As I had next to my device a SGS II which had also gaps next to the screen as big as this and other phones as well.
Can the dust there be dangerous to the device itself?
Click to expand...
Click to collapse
HTC chat told me the gap shouldn't be there, I explained it wasn't that large but allowed dust/dirt to get in. I explained the seal on the right of the phone didn't have any gap.
Btw there was also a bit of dirt trapped under the screen top right.

Update from HTC
Dear,
Thank you for contacting HTC regarding your HTC One X.
My name is and I am a Technical Support Agent for the HTC Written Team.
I’m sorry to hear that you have received a bill from HTC to fix the assembly gap in your phone.
To resolve this, , I've passed your case to the relevant department for investigation. As soon as I get a reply I will let you know, this should happen within 2 working days.
To let me know I have successfully answered your query, please follow the link below to close your enquiry, you will have the opportunity to leave feedback about your experience contacting me today.
Let me know if I have successfully answered your question, please click here to complete this.
To send a reply to this message, please click here.
Sincerely,
HTC
Click to expand...
Click to collapse
If it reads funny it's because I've taken names out.

jaaystott said:
Depending on where you got it from you should not have had this issue.
If it's under 28 days, ANY company in the UK has to provide you with new handset. That's basic consumer law (so I've been told, so I'm open for correction) I've had a few One X's with manufacturer defaults, all were replaced by The Carphone Warehouse on the same day I went in with the problem.
I've not had the best experience with HTC and customer support. I sent a Desire off for repair around this time last year, after a month and a half I didn't have my device back.. eventually they sent a brand new one, but still
Click to expand...
Click to collapse
Consumer law is not quite as clear as that, but to all intents and purposes, you can assume that to be the case. Within 28 days you should never send for repair. Always insist on a replacement.
Just FYI, if you buy a new car and it has a fault, you cannot demand a new car within 28 days
Also, as said, the responsibility even after 28 days lies primarily with the seller and NOT the manufacturer. Many websites, including Amazon suggest that after 28-30 days, they wash their hands of anything to do with a problem. That is not the case at all.

That sucks, my brother had a similar problem too with his desire hd, it went on for months back and forth untill he decide to turn to the dark side and bought a 4s instead!

So HTC are asking their customers to pay to fix problems on the assembly line and their lack of quality control? Nice!

Sounds like we dont havent warranty, no matter is the bootloader unlocked, re-locked or locked ... nice HTC. That will be my last HTC for sure ...

muamers said:
Sounds like we dont havent warranty, no matter is the bootloader unlocked, re-locked or locked ... nice HTC. That will be my last HTC for sure ...
Click to expand...
Click to collapse
My last HTC also ...
Sent from my HTC One X using xda premium

xko said:
My last HTC also ...
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
Same here. Trying to get my yellow spots fixed, but customer care is keeping me in the dark for the second time ( first ticket was closed without any reply/reason, second one is still open with no further response after almost 3 weeks). I had enough of this bs, this is not the way to treat your customers.
Sent from my HTC One X using XDA

Here in India it seems better. Got my phone yesterday and noticed screen creaking when i got it home. I went to the HTC service center and they inspected it for 5 mins and gave me a DOA slip. Took that and my faulty phone back to the shop and they replaced it within 5 hours.
The customer care told me this is the procedure.

To add a bit more to my story (as funnily enough HTC started out 'okay'), I got my first handset from affordablemobiles.co.uk for release. It was a serial #23, very bad screen flex and screen ripple.
AM don't do straight up exchanges, they take the phone back for inspection. At this stage right after release the screen flex/distortion scenario while starting to get 'fame' on XDA, wasn't as widespread in media yet. AM sent my phone back saying nothing was wrong with it. That angered me and someone suggested telling HTC to give them a kick up the arse and to exchange.
HTC however just asked me to send to them if my retailer was refusing an exchange. I did, and HTC actually sent me a new handset (although it COULD of been a refurb). It was a #24 serial.
This one had the gap at the side, and a misaligned camera ring. I sent it back to repair on the 10th as my comment in the first post in this topic. It came back unfixed yet with a nice list of all this other stuff repair supposedly changed (motherboard/motors/sound chips/ect).
I noticed this time as well dirt trapped under the screen at the top right, I assume this dirt was there when the handset initially was sent to me the first time but I had just missed it. My assumption for this is the repair note didn't say anything about repairing the screen, and the gap was still there, something that needs the screen repaired to fix. Therefore no one had done anything to the screen, quite clearly the issue I had sent the phone in for which was described clear as day on my repair note.
And now I'm left with a bill when HTC repair finally decide to repair the gap on the screen. What confuses me most is how I sent the phone in the first time for the gap and they'll happily exchange all the innards and send it back, but now they've changed their mind and have decided the gap they can now see is my fault, or not covered.

what confuses me is that they did not say the reason why the warranty is not covering it for you
Audioboxer said:
To add a bit more to my story (as funnily enough HTC started out 'okay'), I got my first handset from affordablemobiles.co.uk for release. It was a serial #23, very bad screen flex and screen ripple.
AM don't do straight up exchanges, they take the phone back for inspection. At this stage right after release the screen flex/distortion scenario while starting to get 'fame' on XDA, wasn't as widespread in media yet. AM sent my phone back saying nothing was wrong with it. That angered me and someone suggested telling HTC to give them a kick up the arse and to exchange.
HTC however just asked me to send to them if my retailer was refusing an exchange. I did, and HTC actually sent me a new handset (although it COULD of been a refurb). It was a #24 serial.
This one had the gap at the side, and a misaligned camera ring. I sent it back to repair on the 10th as my comment in the first post in this topic. It came back unfixed yet with a nice list of all this other stuff repair supposedly changed (motherboard/motors/sound chips/ect).
I noticed this time as well dirt trapped under the screen at the top right, I assume this dirt was there when the handset initially was sent to me the first time but I had just missed it. My assumption for this is the repair note didn't say anything about repairing the screen, and the gap was still there, something that needs the screen repaired to fix. Therefore no one had done anything to the screen, quite clearly the issue I had sent the phone in for which was described clear as day on my repair note.
And now I'm left with a bill when HTC repair finally decide to repair the gap on the screen. What confuses me most is how I sent the phone in the first time for the gap and they'll happily exchange all the innards and send it back, but now they've changed their mind and have decided the gap they can now see is my fault, or not covered.
Click to expand...
Click to collapse

Goku80 said:
what confuses me is that they did not say the reason why the warranty is not covering it for you
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Click to collapse
That confused the customer service as well, considering their response was we don't know enough as to why there is a quote
This is why I've to now wait 2 days to find out. Must be scrambling to make up the best reason possible to charge me £169 Unfortunately for them they'll find that their bootloader is in it's precious "locked" state. It would be ridiculous anyway if they tried to say an unlocked bootloader caused an assembly gap.

Audioboxer said:
That confused the customer service as well, considering their response was we don't know enough as to why there is a quote
This is why I've to now wait 2 days to find out. Must be scrambling to make up the best reason possible to charge me £169 Unfortunately for them they'll find that their bootloader is in it's precious "locked" state. It would be ridiculous anyway if they tried to say an unlocked bootloader caused an assembly gap.
Click to expand...
Click to collapse
well you better hope they do not come up with an excuse that it was you who caused that gap and get you to pay for it. you never know with these companies. i feel for you mate cause like me you just want a phone that is perfect and that you can enjoy.
should be getting my one tomorrow. will let you know how i get on. but in your situation i would keep at them and not leave them alone till you get an answer...let me know how you get on bro

I am considering to sue HTC once I have the sam problem with my 3 days old phone. I bought from Expansys.ca and soon I opened it I saw a little gap between the glass and the body. I contacted HTC and they asked to send the phone to a service shop to be fixed. Hey its is a brand new phone, nothing to be fixed here. It is just a Quality Control issue and needs to be replaced under their own warranty statement. The phones come with a defective assemble. I want a new phoe at no extra cost or my money back. If they don't want give me that I am just getting it to court and I am sure I will win.
---------- Post added at 11:58 PM ---------- Previous post was at 11:53 PM ----------
Dear A.P,
I can definitely understand your being concerned about there being a gap between the top of the screen and the body of the phone. I’ll be glad to help you, Anderson. I would be extremely concerned about the gap in your phone. If you can actually see inside the phone, it’s very possible that humidity, sweat, and dirt can enter and damage the phone, even in the short term. I would first suggest contacting the retailer you purchased your One X from and see if they can exchange yours for a different one. If for some reason they cannot replace the device for you, we have a repair department that can service your device. You can contact them by calling 1-888-617-1113. They’re available from 06:00 am – 01:00 am EST, 7 days a week. Make sure you have your One X with you if you call, as they will need its serial number to process the repair.
If you have any other questions or concerns, feel free to let me know. Thanks for being an HTC customer and taking the time to contact us.
Let me know if I have successfully answered your question, please click here to complete this.
To send a reply to this message, please click here.
Sincerely,
S.
HTC
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My Note 2 suddenly just... Died

Was staying in a hotel last night and didn't have a charger with me. Battery was about 80% charged but since it was late and I wasn't expecting any calls I went ahead and turned it off.
Got up this morning, hit the power button and.... Nothing. Pulled the battery, popped it back in and.. Nothing. No lights, nothing on the screen, just completely "dead"
Plugged it into the car charger for a few hours, but still got nothing. Saw a friend that has a GN2, tried his battery, but it still won't power on.
I bought the phone on release day (paid full retail), and have had zero problems with it until today. The phone has never been dropped or exposed to moisture in any way.
What I'd like to know is:
A) Has anyone else experienced this? If the phone seems completely "dead" (I.e. no leds, nothing on the screen) Is there anything at all worth trying to get it to power on?
B) The device is rooted running the stock rom and has been since shortly after I bought it. Since it's completely dead I have no way of unrooting it - I've read tons of threads on the whole "warranty void" issue but didn't find many firsthand reports of warranty experiences with Samsung. Am I probably screwed here or do they typically deny warranty service only for people who brick their devices while flashing them?
I already obtained an RMA number from them so I guess I'll find out soon enough but would appreciate any suggestions.
Thanks

Have you tried to boot to recovery? A different battery would have been the next step. Hopefully, if you can't turn it on, neither can they.
Sent from my SPH-L900 using xda app-developers app

Bossog said:
Have you tried to boot to recovery? A different battery would have been the next step. Hopefully, if you can't turn it on, neither can they.
Click to expand...
Click to collapse
Can't boot to anything. Tried every button combination imaginable but have yet to see any response at all. It behaves exactly like Note 2 that is unplugged with the battery pulled (i.e. dead)
Tried 2 other batteries, still nothing.
No idea how it could just "die" like this. It worked perfectly until I powered it off last night.

I had a Galaxy S3 that done the same thing. But i caused the issue by flashing a wrong kernel on the phone. Anyway mine was replaced with a new one. So hopefully they will not catch that it was rooted. I don't think they spend a whole lot of time trying to find out why the phone will not boot. Good luck.
Sent from my SAMSUNG-SGH-I747 using xda premium

vxkillswitchxv37 said:
I had a Galaxy S3 that done the same thing. But i caused the issue by flashing a wrong kernel on the phone. Anyway mine was replaced with a new one.
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Click to collapse
Was it replaced by the carrier or replaced by Samsung? The only thing Sprint would do for me is give me Samsung's phone number... Samsung told me that the device I send in will be the same device I get back.

It was replaced by Samsung. The in store warranty was expired. So hopefully you will squeeze by and get it replaced or fixed.
Sent from my SAMSUNG-SGH-I747 using xda premium

Warranty is only void of rooting bricked it and they can show that it did otherwise they cant deny it

DisposableHero1985 said:
Warranty is only void of rooting bricked it and they can show that it did otherwise they cant deny it
Click to expand...
Click to collapse
and that is a matter of manager discretion....the policy doesn't really state that from what I recall. Like you said, not really a way to prove it didnt just fail let alone that it was rooted.
take it to a corporate repair store, if you don't have insurance call in and add it as this month is an open enrollment month....or pay the $50 for in store service so they can order you a replacememt.
Sent from my SPH-L900 using xda app-developers app

00mred00 said:
and that is a matter of manager discretion....the policy doesn't really state that from what I recall. Like you said, not really a way to prove it didnt just fail let alone that it was rooted.
take it to a corporate repair store, if you don't have insurance call in and add it as this month is an open enrollment month....or pay the $50 for in store service so they can order you a replacememt.
Click to expand...
Click to collapse
Sprint referred me to Samsung, I called them and they issued me an RMA# (I'm shipping the phone to them today)
While I know Samsung has the right to deny warranty service for issues that arise from modifications to the device (which is completely understandable), I'll be very disappointed if they rely upon that as an excuse not to service my phone. The phone worked perfectly for months rooted w/stock ROM before it decided to no longer turn on.
It should arrive at their Plano, TX facility tomorrow and turnaround is supposed to be ~7 days. I'll update this thread with the outcome in case anyone else runs into this issue.

PoorHomey said:
Sprint referred me to Samsung, I called them and they issued me an RMA# (I'm shipping the phone to them today)
While I know Samsung has the right to deny warranty service for issues that arise from modifications to the device (which is completely understandable), I'll be very disappointed if they rely upon that as an excuse not to service my phone. The phone worked perfectly for months rooted w/stock ROM before it decided to no longer turn on.
It should arrive at their Plano, TX facility tomorrow and turnaround is supposed to be ~7 days. I'll update this thread with the outcome in case anyone else runs into this issue.
Click to expand...
Click to collapse
Wow, I had the same exact experience yesterday night .. with baout 15% battery left.. it just died.. nothing brought it up .. Finally pulled the battery and putting it back somehow brought it back to life.. wonder what was the issue.. I am really wary with these super expensive phones .. and rooting and modifying them with absolutely no support form the manufacturing.

00mred00 said:
and that is a matter of manager discretion....the policy doesn't really state that from what I recall. Like you said, not really a way to prove it didnt just fail let alone that it was rooted.
take it to a corporate repair store, if you don't have insurance call in and add it as this month is an open enrollment month....or pay the $50 for in store service so they can order you a replacememt.
Sent from my SPH-L900 using xda app-developers app
Click to expand...
Click to collapse
Its not the managers discrection it is the law. Check out the magnusun moss warranty act of 1975... car dealers have been fined millions for not honoring warranties because of aftermarket parts
Sent from my SPH-L900 using xda app-developers app

I had an issue kinda like this. I tried to install the aosp carbon 1.5 rom last night and once the screen timed out or I put the phone to sleep is wouldnt come back up. No lights or anything. I got lucky though. A battery pull fixed it but I noticed the phone was really hot. It probably just about fried the cpu. I rebooted and it seemed to work again untill i tried to put the phone to sleep. This time the screen didnt even shut off it just locked up. I pulled the battery again and then I was able to wipe and install a TW rom and havent had the issue since.
It got hot really quick on that aosp rom. Is it possible that you were OCed any and burnt it out?
Sent from a timey wimey wibbly wobbly... Android thing.

spotopolis said:
Is it possible that you were OCed any and burnt it out?
Click to expand...
Click to collapse
Definitely not OCed - device was basically stock w/root. I don't recall the device rarely ever getting "warm" really, and it definitely never got "hot".
Primary reason I needed root was for a modded app I use for day trading equities that I wanted to run it in multi-window mode alongside another app.
Only other thing worth mentioning is that it had been nagging me about the 4.1.2 OTA update (a lot), which i had been repeatedly ignoring. I know once or twice it tried to install and rebooted into TWRP, and each time I'd just hit reboot and the phone would come right back up. This may have been the first time I actually "powered down / turned off" the device since it had been giving me the update prompts. Not sure if that makes a difference?
Phone will arrive at Samsung tomorrow - should hear something later this week.

PoorHomey said:
Definitely not OCed - device was basically stock w/root. I don't recall the device rarely ever getting "warm" really, and it definitely never got "hot".
Primary reason I needed root was for a modded app I use for day trading equities that I wanted to run it in multi-window mode alongside another app.
Only other thing worth mentioning is that it had been nagging me about the 4.1.2 OTA update (a lot), which i had been repeatedly ignoring. I know once or twice it tried to install and rebooted into TWRP, and each time I'd just hit reboot and the phone would come right back up. This may have been the first time I actually "powered down / turned off" the device since it had been giving me the update prompts. Not sure if that makes a difference?
Phone will arrive at Samsung tomorrow - should hear something later this week.
Click to expand...
Click to collapse
I think you may have already shipped the phone so I'm probably too late anyway. Were you able to see the phone in adb from your pc? I've had issues similar to yours (no display) and doing an adb reboot recovery got me into recovery.

00mred00 said:
take it to a corporate repair store, if you don't have insurance call in and add it as this month is an open enrollment month....or pay the $50 for in store service so they can order you a replacememt.
Click to expand...
Click to collapse
For future reference, TEP (Sprint's insurance) does not take effect until you make a call with the line that it was applied to. If your phone is broken, but can still make a call, you can add TEP. If your phone will not make a call, then it won't be enrolled.

DisposableHero1985 said:
Its not the managers discrection it is the law. Check out the magnusun moss warranty act of 1975... car dealers have been fined millions for not honoring warranties because of aftermarket parts
Sent from my SPH-L900 using xda app-developers app
Click to expand...
Click to collapse
lol...Sprint didn't manufacturer it. beyond the posted return policy they are under no obligation to handle Samsungs warranty claims
DiGi760 said:
For future reference, TEP (Sprint's insurance) does not take effect until you make a call with the line that it was applied to. If your phone is broken, but can still make a call, you can add TEP. If your phone will not make a call, then it won't be enrolled.
Click to expand...
Click to collapse
All that is needed to add TEP is a valid ESN. It's effective the date the rep selects...next billing cycle or same day.
anyway...not trying to argue...just curious why Sprint stores are turning away folks rather than charging the $50 and taking care of it. 3rd party maybe?
op....they typically have repaired then reflashed phones in the past at samsung with no questions asked....you will most likely be fine
Sent from my SPH-L900 using xda app-developers app

UK repair center is not my friend
This is why I love my N4. No BS to get an unbloated phone and if something goes it's easily solved as well.

Update:
I received my phone back from the Samsung repair facility.
They replaced the motherboard and didn't give me any hassles about the device being rooted/modified. Total turnaround time from the day I shipped it was 11 days.
When I received the device it kept failing to activate on Sprint's network. In About device the network was listed as "Samsung" and the serial# was listed as "00000000000". After doing a factory reset it worked and the serial# is no longer displayed in about phone.
Overall I'm grateful to Samsung for taking good care of me under warranty and I'm glad to say I'm as pleased with their service as I am with their products.
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Sent from my SPH-L900 using xda app-developers app

ZL Display Corruption

Hey guys,
Just bought a brand C6502 and the display is all messed up after not using the phone for more than 15 minutes.
The displays gets all garbled and then either display some lines or just stays a dark grey color. It then sometimes comes back to normal and then gets corrupted again. I managed to do the software update hoping it would fix it, but same issue. I also tried resetting the phone to no avail. I am now trying to see if the seller will do an exchange... not a good feeling.
Word of warning for those of you considering buying this phone from ShopBLT or a place like that which doesn't allow exchange.
Here is a pic of the screen... any recommendations would be appreciated.
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outsidah said:
Hey guys,
Just bought a brand C6502 and the display is all messed up after not using the phone for more than 15 minutes.
The displays gets all garbled and then either display some lines or just stays a dark grey color. It then sometimes comes back to normal and then gets corrupted again. I managed to do the software update hoping it would fix it, but same issue. I also tried resetting the phone to no avail. I am now trying to see if the seller will do an exchange... not a good feeling.
Word of warning for those of you considering buying this phone from ShopBLT or a place like that which doesn't allow exchange.
Here is a pic of the screen... any recommendations would be appreciated.
Click to expand...
Click to collapse
Your going to have to exchange it..

hyelton said:
Your going to have to exchange it..
Click to expand...
Click to collapse
Hopefully if the seller helps me out... horrible.
Question - how do you soft reset it? Volume Up + Power for a few? It's not working for me if that's it.

outsidah said:
Hopefully if the seller helps me out... horrible.
Question - how do you soft reset it? Volume Up + Power for a few? It's not working for me if that's it.
Click to expand...
Click to collapse
Found it... have to open SIM/SD Slot... there is a little "power" button that must be held until device vibrates 3 times.
Screen is still DEAD.
Is there a way to wipe the phone w/o the screen being visible?

outsidah said:
Found it... have to open SIM/SD Slot... there is a little "power" button that must be held until device vibrates 3 times.
Screen is still DEAD.
Is there a way to wipe the phone w/o the screen being visible?
Click to expand...
Click to collapse
Nope Your best bet is to contact the seller and hope they allow an exchange. That sucks.

outsidah said:
Hey guys,
Just bought a brand C6502 and the display is all messed up after not using the phone for more than 15 minutes.
The displays gets all garbled and then either display some lines or just stays a dark grey color. It then sometimes comes back to normal and then gets corrupted again. I managed to do the software update hoping it would fix it, but same issue. I also tried resetting the phone to no avail. I am now trying to see if the seller will do an exchange... not a good feeling.
Word of warning for those of you considering buying this phone from ShopBLT or a place like that which doesn't allow exchange.
Here is a pic of the screen... any recommendations would be appreciated.
Click to expand...
Click to collapse
where did you buy it? Do they allow to exchange defective item?

sonic2911 said:
where did you buy it? Do they allow to exchange defective item?
Click to expand...
Click to collapse
ShopBLT
Looks like they can return it read there policy here
What does "NO RETURNS OR EXCHANGES" mean?
A. Some manufacturers and suppliers require us to enforce a more restrictive return policy on their items. These restrictions (if any) are noted in the product's description and supersede our standard return policy. For example, if an item contains "(NO RETURNS OR EXCHANGES)" in the product's description, that means you cannot return the item to us, and we cannot replace it, for any reason. In other words, the sale of that item is final, and you must contact the manufacturer for any assistance with replacing or repairing the item.
Some items can only be returned if unopened. On others, we can only accept returns or ship replacements if defective. Some items can only be returned or replaced within a specific number of days. By carefully reading the item's description for such notations, you will know whether anything you wish to purchase is subject to a special return restriction.
It is important to note that none of these restrictions apply to the manufacturer assisting you or replacing your item under its warranty (if one is provided by that manufacturer.) In fact, most special return policies are the result of manufacturers wanting to work directly with you. Lastly, these additional restrictions if present, are not by our choice. We are simply following the rules as given to us by various manufacturers and suppliers.

I have also been looking at BLT C6502 and it has been out of stock? When did you buy this?
I think they will help you out if the can.

Hey guys - sorry if the first post seemed as if I bought it from ShopBLT. I was/am annoyed and didn't make it clear. I got it this one from an eBay seller (never-msrp). He hasn't responded yet as far as the exchange. I got to play with the phone all of maybe 5-10 minutes? If that?
I was mentioning the ShopBLT portion since I know many of us were waiting for them to stock the US LTE version of the phone. I settled on this one since I couldn't wait longer.
I'm hoping something positive comes of this... at the moment I'm out the money and the phone is a paperweight.

outsidah said:
Hey guys - sorry if the first post seemed as if I bought it from ShopBLT. I was/am annoyed and didn't make it clear. I got it this one from an eBay seller (never-msrp). He hasn't responded yet as far as the exchange. I got to play with the phone all of maybe 5-10 minutes? If that?
I was mentioning the ShopBLT portion since I know many of us were waiting for them to stock the US LTE version of the phone. I settled on this one since I couldn't wait longer.
I'm hoping something positive comes of this... at the moment I'm out the money and the phone is a paperweight.
Click to expand...
Click to collapse
Why did you go to eBay? Negrielectronics is cheaper than ebay or was cheaper than ebay not sure how much you paid.
If all else fails File a Claim on PayPal and say it arrived like that and send in pictures.

PLEMIX is the cheapest now!

outsidah said:
Hey guys - sorry if the first post seemed as if I bought it from ShopBLT. I was/am annoyed and didn't make it clear. I got it this one from an eBay seller (never-msrp). He hasn't responded yet as far as the exchange. I got to play with the phone all of maybe 5-10 minutes? If that?
I was mentioning the ShopBLT portion since I know many of us were waiting for them to stock the US LTE version of the phone. I settled on this one since I couldn't wait longer.
I'm hoping something positive comes of this... at the moment I'm out the money and the phone is a paperweight.
Click to expand...
Click to collapse
MSRP response to emails a bit late as they get lots of orders but their service has been good for the last two time I dealt with them. once I had a defective phone and they helped very much.
Its possible if you hear back from them after mid-night.
Good Luck

I also got my zl from MSRP and it was $599. Everything works fine on my phone.
I have dealt with them for other big ticket items and their customer service is why i went back to them for this purchase.
Im sure a little explanation to the right customer rep will award you an exchange.
Call Jessica she is always pleasant to deal with.
909 436 7404

Makes me feel better to hear the positive experiences. Hopefully I'll get it resolved soon.

The same thing happend to my purple XZ I got from O2. I am in the states now and have to wait to return to the UK to exchange it.

mloomis00 said:
The same thing happend to my purple XZ I got from O2. I am in the states now and have to wait to return to the UK to exchange it.
Click to expand...
Click to collapse
Maybe bad connection between screen and morherboard inside the phone.
Sent from my C6603 using xda app-developers app

Spoke to Jessica on Saturday and today. She only deals with shipping so she was unable to help with my issue but marked my messages as urgent which didn't seem to do much. Finally heard back just now, they want me to send them the unit so they can check it and I suppose go from there. Its progress, but I wish I would have been able to ship it back since Saturday to speed this up.

Questions about RMAs and getting a refurbished phone

Hi guys, yeah I had to RMA my Pixel 2 XL for what seems to be a relatively widespread issue judging by all the threads I've found on the official Pixel support board, XDA, Reddit, etc.
See description here:
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So yeah, I hoped for a brand new replacement but it seems they decided to send me a refurbished device that was produced in early November (3 weeks earlier than my previous, faulty phone). I have a few questions:
1) What's the condition of refurbished phones that are usually sent by Google? Can I expect a phone in perfect condition? I'm absolutely not interested in getting a phone that has physical damage considering how pristine my previous phone was (no scuff, no scratch on the body and screen, always protected in a case, etc.) You guys have been lucky with refurbished devices?
2) For the ones who received a refurbished phone, how was the battery wear? I'm asking cause I've seen people abusing and charging their phones from 0% to 100% two and even three times a day (gamers, people with with an addiction, etc.). I take good care of reducing the battery wear on my phones by limiting useless charging cycles, and I'm afraid I could get a refurbished unit that has a battery in bad shape with a premature reduced capacity, not knowing the usage habits of the previous owner... What is Google's position on that matter?
3) I was lucky to get a phone (the one I had to RMA) that had a good display with almost no blueshift, no image retention, no graininess and very uniform brightness, no speaker problem, etc.
Knowing it's a hit-and-miss, were you guys able to refuse and return a refurbished phone that had a bad display, speaker or other "minor" issues? I suspect Google is somehow trying to get rid of its lemons by sending them to users requesting a replacement...
Many thanks

To be honest, I highly doubt its a refurb.
I've RMA'd 2 (or 3?) times and each time I ask if it is a brand new device and all responses were that they only send out new units from the RMA office.
For my first RMA, I had the word "refurbished" in my RMA email and I quickly went on chat to inquire about it and they confirmed its a typo as its a new unit.

Phazonclash said:
Hi guys, yeah I had to RMA my Pixel 2 XL for what seems to be a relatively widespread issue judging by all the threads I've found on the official Pixel support board, XDA, Reddit, etc.
See description here:
So yeah, I hoped for a brand new replacement but it seems they decided to send me a refurbished device that was produced in early November (3 weeks earlier than my previous, faulty phone). I have a few questions:
1) What's the condition of refurbished phones that are usually sent by Google? Can I expect a phone in perfect condition? I'm absolutely not interested in getting a phone that has physical damage considering how pristine my previous phone was (no scuff, no scratch on the body and screen, always protected in a case, etc.) You guys have been lucky with refurbished devices?
2) For the ones who received a refurbished phone, how was the battery wear? I'm asking cause I've seen people abusing and charging their phones from 0% to 100% two and even three times a day (gamers, people with with an addiction, etc.). I take good care of reducing the battery wear on my phones by limiting useless charging cycles, and I'm afraid I could get a refurbished unit that has a battery in bad shape with a premature reduced capacity, not knowing the usage habits of the previous owner... What is Google's position on that matter?
3) I was lucky to get a phone (the one I had to RMA) that had a good display with almost no blueshift, no image retention, no graininess and very uniform brightness, no speaker problem, etc.
Knowing it's a hit-and-miss, were you guys able to refuse and return a refurbished phone that had a bad display, speaker or other "minor" issues? I suspect Google is somehow trying to get rid of its lemons by sending them to users requesting a replacement...
Many thanks
Click to expand...
Click to collapse
Now they send only refurbished phones..they used to send new phone as replacement a month or two ago..

ram4ufriends said:
Now they send only refurbished phones..they used to send new phone as replacement a month or two ago..
Click to expand...
Click to collapse
Have my second refurb on the way ???

I bought my phone panda 128 GB off Swappa for 570$ and i called google right after to get it transferred to my name. A month after, i requested a RMA and they sent me a refurbished unit which was in a perfect physical conditions it looked like a brand new device. Still have to test the battery life tho. If i paid 950$ for the phone I wouldn't be cool with a refurbished one.
Sent from my Pixel 2 XL using Tapatalk

Just got a refurbished black 64gb replacement today.
November 2017 build. Yuck

Just curious, what is going wrong with your phones that you needed to replace them? I am not giving anyone a hard time, just wondering.

TonikJDK said:
Just curious, what is going wrong with your phones that you needed to replace them? I am not giving anyone a hard time, just wondering.
Click to expand...
Click to collapse
I just RMAd mine yesterday because the power button stopped working correctly. Sometimes it won't work at all to lock the screen, sometimes it does, and sometimes it detects a single press as a double and opens the camera .

Hardware issues are a bummer...

TonikJDK said:
Just curious, what is going wrong with your phones that you needed to replace them? I am not giving anyone a hard time, just wondering.
Click to expand...
Click to collapse
I'm looking for less blue shift and less crackling on speakerphone.

Reechings said:
I'm looking for less blue shift and less crackling on speakerphone.
Click to expand...
Click to collapse
Had the same issues, just got a new one after complaining about the speakers.
Factory date ist January 11.

Und0ne said:
Had the same issues, just got a new one after complaining about the speakers.
Factory date ist January 11.
Click to expand...
Click to collapse
Did you receive it yet? Any improvement?

Reechings said:
Did you receive it yet? Any improvement?
Click to expand...
Click to collapse
Yeah, no speaker issues anymore!

Und0ne said:
Yeah, no speaker issues anymore!
Click to expand...
Click to collapse
Great to hear (literally)! My speakers sound OK but speakerphone for voice calls still doesn't sound great, how is yours?

I called Google a few days ago and got my device rma'd due to a dead pixel on my screen. I just hope my replacement hasn't got any issues as the rest of the device works well (charges slow but I don't really mind that )

I just got my second RMA. Both have been refurbished. First one started overheating and powering off every time I tried to charge it. The second the phone microphone died suddenly so I could only make speakerphone calls or video calls (different microphone). Both replacements were manufactured november 2017. Since it has a 2 year warranty, I plan to continue to RMA any hardware issues.

kcteun said:
I just got my second RMA. Both have been refurbished. First one started overheating and powering off every time I tried to charge it. The second the phone microphone died suddenly so I could only make speakerphone calls or video calls (different microphone). Both replacements were manufactured november 2017. Since it has a 2 year warranty, I plan to continue to RMA any hardware issues.
Click to expand...
Click to collapse
Damn man....you are making me worried about my rma....do they not check them first?? Especially if they are refurbished

To tell you the truth, my Pixel 2 XL is fine... My wife got 6th replacement today... Had to fight with them to get a brand new phone and not refurb.

I am currently on RMA unit #2, with #3 arriving today. I tried RMA due to blue shift when i first got my Pixel 2 XL back in November. Out of the 4 phones, only 1 of them had minimal blue shift, 3 of them had it very severely. EVERY phone has had speaker issues, either right out of the box or it developed them 1 week into owning.

mathrania said:
To tell you the truth, my Pixel 2 XL is fine... My wife got 6th replacement today... Had to fight with them to get a brand new phone and not refurb.
Click to expand...
Click to collapse
I'm using my first refurb right now, just sent back a second refurb because speakerphone was bad right out of the box. Pretty sure the one I just sent back was a brand new original batch because it was still on September image and had stickers all over it still. Blue shift has been about the same on both refurbs which is too bad since original was better. Hopefully next one will work out.