Related
Hi there
I purchased a moto360 in the USA whilst on holiday. It has been working perfectly fine for the last month. Two days ago the battery died and it will now not turn on.
The charging indicator light comes on when it is on the dock however that is all. There seems to be no way to get it booted (holding for 25sec + etc)
Any idea what I can do here?
Have you left it on the dock for 10-15 mins and seen what happens?
yes- i have left it overnight
tried everything
Press the button for 1 minute.
Sent from my GT-N7100 using XDA Free mobile app
Same thing here
I have the same situation for 12 days.
I leave charging on the original charger and on the qi charger of galaxy s4 for 15 min, 30 min, 1 hour, 2 hour, 3 hours, 24 hours and nothing.
Also, I had pressed and hold the power button for 3s, 30s, 45, 1 min, 2 min and 3 minutes and still nothing.
I´ve my watch since last Friday and it seemed to be dead EVERY DAY at least once but i got i back booting. On Monday i started a chat with Motorola. They said, I should hold the button for about a minute, but nothing happend. Then they said, I have to write Amazon (I bought the watch from Amazon). Amazon offered me, to replace my watch, but i have to wait at least 1-2 months again. So i said no and managed to boot it up by myself after 3 hours of waiting. However, by now i am very disappointed from the watch. BTW: Mine is also dead again at the moment.
Try to put it on the dock and press the button at the same time. Worked twice for me.
Edit: Booted up after 2 h
Yeah, the same thing happened to mine. I've tried holding the power button for up to 5 minutes, and still nothing. I'm calling Motorola today to see what the issue is.
I've tried it all too - still have a pretty paper weight
I'm trying to go through Moto Support which is proving very difficult
If anyone has a solution etc please post - my issue is i bought when OS on holidays - no support here in OZ
I just got done talking to Motorola. It seems this is a fairly common occurrence as one of the first things I was asked was if my moto 360 turned on. They made me hold the power button for like 2 minutes, and when that didn't work, they were happy to replace it for free. Hopefully their support is as easy for other people. :good:
spifone said:
I've tried it all too - still have a pretty paper weight
I'm trying to go through Moto Support which is proving very difficult
If anyone has a solution etc please post - my issue is i bought when OS on holidays - no support here in OZ
Click to expand...
Click to collapse
Motorola Support has a chat service. It's never taken me more than 3 or 4 minutes to connect to them that way.
I bought in NY 15 days ago during vacations, and now i've returned to Brazil.
I've tryed everything i read and nothing happened .
Basically, i'm ****ed.
leonidasdahas said:
I bought in NY 15 days ago during vacations, and now i've returned to Brazil.
I've tryed everything i read and nothing happened .
Basically, i'm ****ed.
Click to expand...
Click to collapse
Where did you buy it at? Best Buy?
primed1 said:
Where did you buy it at? Best Buy?
Click to expand...
Click to collapse
Yes.
leonidasdahas said:
Yes.
Click to expand...
Click to collapse
I mean you could send it to someone in the US and get them to replace it for you if you know anybody you can trust not to steal it. Other than that, I'm not sure.
Hey guys I recently bought my moto 360 and love it! The only problem I'm currently experiencing is that the watch face no longer wakes when I turn my wrist to look at the watch. This is extremely annoying because I want to be able to have more functionality with just one hand. Other than that the watch works perfectly. I've even been getting 16 hrs+ battery life on average. I tried looking through the settings to see if there was an option to change the wake settings but there are none. I don't see any other forums or anyone else posting about this issue so if you've had this issue please let me know what you did to fix this. ThankS!!
That started happening to me after the most recent update. Battery life improved by a few hours but then the wrist turn stopped being reliable
matrix0886 said:
That started happening to me after the most recent update. Battery life improved by a few hours but then the wrist turn stopped being reliable
Click to expand...
Click to collapse
Since battery life is a bit more reliable, have you tried going with Ambient Mode again? While it admittedly doesn't last as long on as off, it does result in much more 'reactive' wrist turns to tell the time more quickly and repeatedly.
mine's a bit odd. Wakes fine normally, but when I mute notifications, it doesn't wake the screen unless I really move my wrist in an obvious way.
I actually got it to work now. The problem was going on when I had the keislertech stainless steel band on it. I switch the band with the leather one and the watch started waking every time I turned my wrist. I'm guessing the steel band was interfering with the accelerometers considering they use electromagnets.
Im still having this problem. And im only using the leather band. Any fix? Yesterday was working fine when i was driving to work then i noticed at work when i twisted my wrist nothing happened.
Try more of a 'flick' with your wrist than a 'turn' with your wrist.
I too am having this issue. I just did a complete factory reset on the device, still no luck. I was worried my gryoscope may be busted, but it seems to be working at least by using a testing app I found, though I am not sure how reliable that is.
No matter how hard I flick my wrist, the screen won't come on. What's more, putting it in Ambient mode will show the black and white screen for 1 second, then the screen turns off, as if the device was face down.
Quite honestly, I think it may be a busted Gryoscope, which would suck, so I'm going to test a few more things and see.
---------- Post added at 11:55 AM ---------- Previous post was at 11:13 AM ----------
Factory Reset with no apps installed didn't help. Called Motorola, they are shipping me a new device.
Can't think of it being anything other than a busted Gyro that always points down.
Question for the OP, at any time did you use the latest Nexus QI charger to charge your device? Doubt that has anything to do with it, but want to know just in case.
Well, the Gyro in my watch is working again, but I'm still going to follow through with the replacement, since I don't want to risk it happening again. Nothing was done to fix it, it just randomly started working Saturday night. The sensor test I mentioned earlier is showing full functionality now.
Candidly, you're probably smart to do so. Tech being what it is, often times you get a device with bugged hardware. Let us know how the replacement works out for you.
humulos said:
Well, the Gyro in my watch is working again, but I'm still going to follow through with the replacement, since I don't want to risk it happening again. Nothing was done to fix it, it just randomly started working Saturday night. The sensor test I mentioned earlier is showing full functionality now.
Click to expand...
Click to collapse
Same problem here... Seems to have a link with aftermarket QI charger. The first time I've put it on the charger pad the screen flipped upside down. Since then, no waking up from wrist movement and even on the original charger it's showing upside down.
I don't know what to do !!!
This is my second watch i had a crack on the first one taking it out of the box I don't want to wait another week to get a replacement !
glabbe0299 said:
Same problem here... Seems to have a link with aftermarket QI charger. The first time I've put it on the charger pad the screen flipped upside down. Since then, no waking up from wrist movement and even on the original charger it's showing upside down.
I don't know what to do !!!
This is my second watch i had a crack on the first one taking it out of the box I don't want to wait another week to get a replacement !
Click to expand...
Click to collapse
Came back to normal without any reasons... oh well....
my moto 360 also doesn't wake anymore, but also not when i tap it
if i tap and hold, i feel the vibration that shows up to change the watch face and when i click the side button you see this menu before it goes back to the clock
Wow, this just started happening to me too! I was hoping to find the solution in this thread, so I hope this isn't a sign of universal hardware failure!
Started happening to me too just yesterday.
Bummer
Been a few days for me. . . not responsive on wrist turn or tap.
davegravy said:
Started happening to me too just yesterday.
Click to expand...
Click to collapse
skeralum said:
Been a few days for me. . . not responsive on wrist turn or tap.
Click to expand...
Click to collapse
Got mine working again. If you haven't already tried, open android wear app on your phone, then toggle the setting "tilt to wake screen" a few times (make sure it ends up ON however). Also, on your watch, make sure theatre mode is off.
I was having the same problem. It was theater mode. Somehow it was turned on,I turned it off and now the wake function works again.
Mine stopped working too a few days ago. I toggled 'tilt to wake screen' in the wear app and it started working again.
davegravy said:
Got mine working again. If you haven't already tried, open android wear app on your phone, then toggle the setting "tilt to wake screen" a few times (make sure it ends up ON however). Also, on your watch, make sure theatre mode is off.
Click to expand...
Click to collapse
Thanks! Toggling the "tilt to wake" setting worked for me too!
My watch has entered a weird state. Probably after an update but I haven't noticed anything.
While off charger, it just tries to restart all the time. The screen is black and every 10 seconds it does once or twice a short vibration. In one case I noticed it went further with the boot up sequence and occasionally I can see bootloader / fastboot there (dark screen, small colorful text, debug info). This is happening until the battery dies off.
When I put it on charger, it usually starts booting up. It often goes up to the "Installing apps 1 of 20" screen. Very often it restarts itself during this phase but sometimes it goes beyond that and the watch actually starts. I can see the charging indicator and change it colors with swipe.
If removed from the charger, it immediately dies
What's weird that after a while, the charging indicator disappears and is replaced with the actual Android Wear interface I can interact with. I tried to go to settings and hit reset, but it just restarts the watch. Doesn't do the reset.
Usually the longer the watch sits in the charger, the worse the behavior is (ie it's just constantly restarting after a while). I get the best results when I let the battery die and then put it on the charger.
Also the watch is really really warm the whole time.
To me it seems like a software problem. If it was a phone, I'd just invoke factory reset somehow, over the cable or through boot menu. Is there a trick how to do it with the watch as well? Are there any stores with required equipment? I really don't want to send it back.
Same here mate, did you eventually solve it?? How? I really don't want to return it..
nicofit said:
Same here mate, did you eventually solve it?? How? I really don't want to return it..
Click to expand...
Click to collapse
I did not. I used my warranty and sent it back to Motorola. I have a new watch now.
I understand that you don't want to return it. The process was extremely long, painful and annoying. They decided that I'm entitled to get a new watch pretty quickly and sent me a coupon for a new one. I never got that coupon. I spent lots of time calling Motorola trying to find out what was going on and it took a couple of weeks before they found where the mistake was. When they finally sent me the coupon, it was only for the base watch, it did not cover the metal band and the special bezel that my original watch had. So more calls and e-mails to Motorola followed...
Anyway, I know this is the last thing you want to hear but the sooner you accept that your watch is just broken, the sooner you'll get a new one I wish you more luck than I had.
tobice said:
I did not. I used my warranty and sent it back to Motorola. I have a new watch now.
I understand that you don't want to return it. The process was extremely long, painful and annoying. They decided that I'm entitled to get a new watch pretty quickly and sent me a coupon for a new one. I never got that coupon. I spent lots of time calling Motorola trying to find out what was going on and it took a couple of weeks before they found where the mistake was. When they finally sent me the coupon, it was only for the base watch, it did not cover the metal band and the special bezel that my original watch had. So more calls and e-mails to Motorola followed...
Anyway, I know this is the last thing you want to hear but the sooner you accept that your watch is just broken, the sooner you'll get a new one I wish you more luck than I had.
Click to expand...
Click to collapse
You're right, not what I wanted to read... I turned it off now, with the silly hope to wake up tomorrow and see it working again. While leaving it on the charger it became way too warm.
The worst is that this is my wife's watch, and she is even less patient than I am
Damn
Hello,
I have the almost the same issue. Last Friday my watch died randomly when I walked home from work. The screen went black, flashed a bit in different colors and then died. Haven't been able to turn it on since. When I try to charge it, it keeps getting stuck in a reboot loop. I can't do nothing...super annoying. It's been 10 months for me since I bought it but I guess that's out of these "6 months warranty" that then give. Crazy, only 6 months!
Same issue
Does soneone has a solition so far?
wjhessels said:
Does soneone has a solition so far?
Click to expand...
Click to collapse
have you tried getting it on to bootloader whilst on the charger just hold the power button down mine does it sometimes but it boots eventualy
I'm on holiday at the moment and the first day I went to the pool. My head never went under the water because don't like doing that so while the watch was on my wrist and in the water it's not been any different to when I've used the pool at home in the past without issue.
I didn't notice any issue at all after using the pool. Went out at night and came back to the hotel, took off the watch and put it on the table before going to bed.
In the morning, the watch screen was off and I couldn't turn it on. Though the battery had died so put it on charge. When I connect the charger I can feel it vibrate. I can hold the power button and feel it vibrate and if I keep holding to force a reboot it does long vibrates.
I've tried blindly navigating to the settings menu to try and power it off but I'm not sure if the touch is working.
Looking at the watch it does not look like any water has got in. I did not spend very long in the pool either before getting out and sitting on the lounger. I'd have thought the heat and humidity would have done the damage but I've no idea. Aside from the above I can't think of any reason for this so I can only assume it was the pool, really.
Does anyone have any suggestions I could try to bring this screen back on? The watch just looks like it's powered off.
So I called up the warranty line and explained to them what happened and I said it had got wet. I said if the problem is due to getting wet then let me know the cost and I'll decide whether to go ahead with the repair.
I got a delivery a few weeks later. brand new watch in box with manuals and new charger. Repair note said they found a fault and replaced it. I wonder if it was the heat that made it fault. Or Huawei are just being nice
I am having an issue with my Galaxy watch SM-R800, it was working perfectly a week ago and it suddenly turned off. When I press the power button it shows the splash screen with the text Galaxy watch for a few second and then turns off, I have tried rebooting and this has resulted in the same thing. I have also tried to factory reset the watch and the same problem occurred, flashing the rom resulted in the same. I have also tried to let it charge the entire night and when loading up wireless download option it showed that the battery is full also when placed on the charger the screen turns on showing that the watch is charging it shows the percentage and then it turns off again. I do have to note that when in fastboot mode or when in wireless download the watch runs normally without turning off. I have not been able to find anyone with this same issue so far and even the ones with similar issues didn't want to offer any help. If you guys have any ideas or solutions please let me know.
Mar4e said:
I am having an issue with my Galaxy watch SM-R800, it was working perfectly a week ago and it suddenly turned off. When I press the power button it shows the splash screen with the text Galaxy watch for a few second and then turns off, I have tried rebooting and this has resulted in the same thing. I have also tried to factory reset the watch and the same problem occurred, flashing the rom resulted in the same. I have also tried to let it charge the entire night and when loading up wireless download option it showed that the battery is full also when placed on the charger the screen turns on showing that the watch is charging it shows the percentage and then it turns off again. I do have to note that when in fastboot mode or when in wireless download the watch runs normally without turning off. I have not been able to find anyone with this same issue so far and even the ones with similar issues didn't want to offer any help. If you guys have any ideas or solutions please let me know.
Click to expand...
Click to collapse
My Galaxy watch 46mm is also in the same case and I also do everything to start the watch, nothing to do: flash (the bypass menu works well, the connection by wifi is established no problem), wash, change the charger, it started only once for 10 min, and it came back in the dark .... Is there a solution ????
Is there anyone who can help us and thank you
After three days on the doc "without power", I washed it with soap and dried it with a dryer, after two hours I reset it under recovery mode, hop the beast starts... I'm impatient if it holds up or if it comes back to the dead screen.
After 10 hours of operation, it fell asleep with the black screen "dead"... so it's not a success. thank you samsung for sucking our money for a gadget that loves its charging support without being able to wake up..... after a day, two, three or maybe eternity... Decision, I'm going to change the manufacturer either Huawei for battery life or apple for design.
After 18 days, I tried all the resuscitation procedures, none of them succeeded in making the "beast" watch starting, so I decided to wash it, I immersed it in a cup: warm water + vinegar for 15 min and a "hot" drying with dryer for 5 min and another "cold" drying of 3-5 min, the beast finally started...
It is under test ...
Has there been any more progress made on this issue lately?
I have an SM-R800 46mm with the same issue. Everything works fine in Download and Wireless Download modes. Recovery mode does nothing other than switching off the watch.
The watch turns off after the first logo is displayed so i know the watch is working.
I can also flash multiple firmwares via Wifi (AP mode) and these all complete and pass ok using NetOdin.
The battery has been fully charged and then completely drained to 0% over a 2 day period, then fully charged again. I have even tried turning on the watch while on the charge dock, but no dice.
To me it looks like there is some sort of issue with the boot loader that is not completing initialisation to proceed to the next part and complete the boot process. - Is there anyway of enabling a log trail on the watch, or would this need debug mode to be switched on (Which is impossible if the watch does not boot)
My wife has an SM-R815 that shows the initial Samsung logo, then a smaller Samsung logo, then the watch face. I have not messed with her watch as it is fully working and I don't want to break it.
What would Samsung do to the watch if it was sent to them for a paid for fix other than re-flash it? Do they have magical firmware or would they just replace the internals with a working board?
Looking inside the back case, there does not look to be anything damaged with the circuit board, and the battery does not seem to have expanded.
I am also dubious about the solution to immerse in water and vinegar ans would probably try Isopropyl Alcohol instead?
It is frustrating that this watch is only 3 years old and now unusable.
Allready tried Combination Firmware?
To check if something is dead or half dead...
Best Regards
adfree said:
Allready tried Combination Firmware?
To check if something is dead or half dead...
Best Regards
Click to expand...
Click to collapse
Yes I tried the combination firmware, but it still would not boot. At weekend I tried to downgrade to a lower Tizen version and something bad happened and now the watch only shows a flashing yellow screen I have ordered a usb cable to try and re-flash using Odin instead of Net Odin, but the cable won't be delivered until Wednesday 19th Jan. Will update here if I get any success.
leking said:
After 18 days, I tried all the resuscitation procedures, none of them succeeded in making the "beast" watch starting, so I decided to wash it, I immersed it in a cup: warm water + vinegar for 15 min and a "hot" drying with dryer for 5 min and another "cold" drying of 3-5 min, the beast finally started...
It is under test ...
Click to expand...
Click to collapse
After 5 months (October 16-March 16) the watch works without problem, and that, after its shower with: warm water and a small amount of vinegar followed by drying with a hair dryer and a hard reset.
FINALLY, I BELIEVE IT'S A PHYSICAL SOLUTION
dvdfilmbuff said:
Has there been any more progress made on this issue lately?
I have an SM-R800 46mm with the same issue. Everything works fine in Download and Wireless Download modes. Recovery mode does nothing other than switching off the watch.
The watch turns off after the first logo is displayed so i know the watch is working.
I can also flash multiple firmwares via Wifi (AP mode) and these all complete and pass ok using NetOdin.
The battery has been fully charged and then completely drained to 0% over a 2 day period, then fully charged again. I have even tried turning on the watch while on the charge dock, but no dice.
To me it looks like there is some sort of issue with the boot loader that is not completing initialisation to proceed to the next part and complete the boot process. - Is there anyway of enabling a log trail on the watch, or would this need debug mode to be switched on (Which is impossible if the watch does not boot)
My wife has an SM-R815 that shows the initial Samsung logo, then a smaller Samsung logo, then the watch face. I have not messed with her watch as it is fully working and I don't want to break it.
What would Samsung do to the watch if it was sent to them for a paid for fix other than re-flash it? Do they have magical firmware or would they just replace the internals with a working board?
Looking inside the back case, there does not look to be anything damaged with the circuit board, and the battery does not seem to have expanded.
I am also dubious about the solution to immerse in water and vinegar ans would probably try Isopropyl Alcohol instead?
It is frustrating that this watch is only 3 years old and now unusable.
Click to expand...
Click to collapse
I am also dubious about the solution to immerse in water and vinegar ans would probably try Isopropyl Alcohol instead?
===================================================================
I confirm that this is the right solution "for me it worked" and you have nothing to lose...
Take my advice that I posted last October 16 2021 "so far the watch is working wonderfully".
I got same issue trying this Ludacris idea but didn't do nothing
I got the same issue today. when it first happened I was able to reset it and after an hour same issue. Hope someone by now has been able to find a solution for this.
I can confirm I have resolved the issue with my watch using contact spray to clean the internals. Water resistance is probably no longer working as i had to open the watch, however it now works great, 1 month so far with no crashing or boot issues.
Mar4e said:
I can confirm I have resolved the issue with my watch using contact spray to clean the internals. Water resistance is probably no longer working as i had to open the watch, however it now works great, 1 month so far with no crashing or boot issues.
Click to expand...
Click to collapse
when the problem started, was it due to being in contact with water? mine started when I started working out with it and got drenched in sweat.
daniel.b said:
when the problem started, was it due to being in contact with water? mine started when I started working out with it and got drenched in sweat.
Click to expand...
Click to collapse
Yes first time it happened i was washing my hands. After that it would do that at random, i tried flashing every ROM but the issue wasn't resolved. I would only get it to work by disassembling it apart and reassembling it and sometimes applying pressure light pressure to the sensors would get it to work for a few days. After i cleaned it with the contact spray i started working perfectly even when in touch with water. If you plan on using contact spray i would advise you not to spray around the battery contacts or the battery itself and wait for about 5 minutes to make sure all the spray has evaporated and there is no residue before reassembling and powering on the watch
Mar4e said:
Yes first time it happened i was washing my hands. After that it would do that at random, i tried flashing every ROM but the issue wasn't resolved. I would only get it to work by disassembling it apart and reassembling it and sometimes applying pressure light pressure to the sensors would get it to work for a few days. After i cleaned it with the contact spray i started working perfectly even when in touch with water. If you plan on using contact spray i would advise you not to spray around the battery contacts or the battery itself and wait for about 5 minutes to make sure all the spray has evaporated and there is no residue before reassembling and powering on the watch
Click to expand...
Click to collapse
I got mine to work. I just used a different charger and cable but still used the original charging dock. Thank you for the great info though. I guess my problem was the charger all along and not software or water damage.