Develop Bugs

[Q] Imported Galaxy Nexus hard brick

Hey all. I now have an imported Galaxy Nexus that won't turn on, here's what happened...
I bought the phone back in April and haven't had a single problem with it until now. On this past Monday I woke up, got ready for work and unplugged my fully charged GNex from my wall charger as I do every morning. On my way to work I popped my GNex into the Samsung car dock to listen to music as I do every morning. When I got to work I popped out my GNex from the dock and sat at my desk for a while. I went to check something on my phone and it felt kinda hot, I thought nothing of it and kept working. Maybe 10 minutes later I checked if it was still hot and it was, uncomfortably hot, and the battery was at like 40% (this was about 40 minutes after I took it out of the car dock).
This made me think that by some chance a program was running crazy in the background, so I restarted my phone. Booted back up, plugged it into a wall charger I have at my desk, and let it sit for about 10 minutes. I then picked it back up and it was still burning hot, now I shut it down again, unplugged it, and pulled the battery out until it cooled down (about another 10 minutes).
Now I popped the battery back in and booted it up. Starts to get hot again and now the battery is at 4%. At this point I think "WTF..." and turn the phone off and let it sit there with the battery in. Keep it in there until the battery completely discharges (the phone isn't hot anymore) thinking that maybe it's having trouble reading the battery stats idk no big deal right? Turns out no, very big deal.
Let it sit there for an hour with no battery in it, then plugged it in and tried to power it on. Nothing. Pulled the battery, popped it back in, and let it sit with the charger in it for 30 minutes. Nothing. The phone isn't getting hot at this point like it was. So I try all the button combinations with the volume buttons and power buttons and still nothing. Even when I plug the phone in the charging battery animation doesn't show up.
When I leave it plugged into the wall charger now, the phone gets a little warm as you'd expect when you charge your phone, not hot like before. I took the phone apart and saw nothing wrong with it, but then again I'm not a hardware guy so I took it to a phone repair shop. He took a look at it and couldn't find anything weird with it either (besides it doesn't work).
In this mess I tried to contact Samsung and take advantage of my "International" warranty but no dice as I'm sure most of you know (this is my $450 lesson). Samsung USA said they won't even fix it if I pay them, I have to do it through Samsung UK which is a nightmare.
The last kick to floor was seeing my credit card charged for the desk dock that I ordered a week before the day this happened. I've ordered a new battery on the off chance that maybe that's the problem, if not I'll be buying another GNex with a US Warranty from the Play Store.
Any bits of hope anyone has for me? Is it even worth my while to ship it off to another phone repair store that says they can "fix it no problem"? Sorry for the long post, everyone always says to post as much detail as possible so I did!! lol. Thanks for reading!!

In the same boat, my Nexus just died today. It is completely unresponsive. Plugging the phone into the computer with no battery will not display any OMAP hardware.

hmm I'm wondering now what is the reason? is it 4.0.4 update? my phone is getting warm after the update too, and the cpu consumes 30% power. but its not too hot, only one area, on the virtual SD card area.

where did you order your GN from? depending on which website... they may "fulfill" your warranty if you're within their warranty time frame.

zephiK said:
where did you order your GN from? depending on which website... they may "fulfill" your warranty if you're within their warranty time frame.
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Click to collapse
Off an Amazon retailer, I already checked and they said no :-( I should be getting this battery soon, hopefully that fixes it. I highly doubt it though.

Good news, the website I got mine from(Dailysteals) is willing to do an exchange or refund for me. Surprisingly, I didn't even have to go through a lot of trouble for them to issue an RMA for me. I just had to explain my situation with them about Samsung USA/UK unwillingly to repair the phone.

tenchir said:
Good news, the website I got mine from(Dailysteals) is willing to do an exchange or refund for me. Surprisingly, I didn't even have to go through a lot of trouble for them to issue an RMA for me. I just had to explain my situation with them about Samsung USA/UK unwillingly to repair the phone.
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Click to collapse
Nice! When did you buy it from them?

Mine just bit the dust today as well. Just contacted Handtec and hoping they'll warranty it. It was running just fine up until today and now ODIN won't write to NAND. The same thing that happened in this thread is what happened to my phone:
http://forum.xda-developers.com/showthread.php?t=1671044

kurczynski said:
Nice! When did you buy it from them?
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Click to collapse
I bought it back in March when they had it for $465.

tenchir said:
I bought it back in March when they had it for $465.
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Click to collapse
Damn you! lol. It specifically says on the site that I got it from that they don't offer any warranty.

dawgpound6985 said:
Mine just bit the dust today as well. Just contacted Handtec and hoping they'll warranty it. It was running just fine up until today and now ODIN won't write to NAND. The same thing that happened in this thread is what happened to my phone:
http://forum.xda-developers.com/showthread.php?t=1671044
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Click to collapse
welcome to the club. why don't you just buy another one with a us warranty like i want to? oh ya that's right they're illegal to sell right now...

kurczynski said:
Damn you! lol. It specifically says on the site that I got it from that they don't offer any warranty.
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When I bought it, I remembered that it says 1 year warranty in the description. I mentioned this to them when I explain to them that I can't get it repaired by either Samsung USA/UK.

tenchir said:
When I bought it, I remembered that it says 1 year warranty in the description. I mentioned this to them when I explain to them that I can't get it repaired by either Samsung USA/UK.
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Click to collapse
hmmmmm might be worth a shot

kurczynski said:
welcome to the club. why don't you just buy another one with a us warranty like i want to? oh ya that's right they're illegal to sell right now...
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Click to collapse
I just hope Handtec covers it. I've never dealt with their warranty before and I've been trying to find if anyone had any experiences with it. I remember people saying they'd cover it for 24 months which is why I went with them in the first place.

kurczynski said:
hmmmmm might be worth a shot
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Click to collapse
Good luck, they probably updated the warranty thing after the March sale because of the confusion with the warranty status.

YYYYYYYYYYYYYYYYEEEEEEEEEEEEEEEEEEEESSSSSSSSSSSSSSSSSSSSS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Great success!!!!!!!! My extended battery just came in the mail and that was indeed the problem. WTF!? Never had that happen to me with a phone before. Totally didn't think that was gonna help lol.

kurczynski said:
YYYYYYYYYYYYYYYYEEEEEEEEEEEEEEEEEEEESSSSSSSSSSSSSSSSSSSSS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Great success!!!!!!!! My extended battery just came in the mail and that was indeed the problem. WTF!? Never had that happen to me with a phone before. Totally didn't think that was gonna help lol.
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Can you explain? You mean to say you replaced your battery with an extended battery and it started working again?

dawgpound6985 said:
Can you explain? You mean to say you replaced your battery with an extended battery and it started working again?
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Absolutely. I replaced the batter with the official Samsung extended 200mAh and it turned on, funny thing is though that the same thing is happening again...it still turns on but it's getting super hot and draining almost instantly. The phone shows that it's plugged into power but it says under the battery option that the device is not charging, weird. This is what it shows my battery stats as:
https://docs.google.com/open?id=0ByadaWWGExhWMjRTUUhQOHdXZnc
https://docs.google.com/open?id=0ByadaWWGExhWbFNiR0NSTkJGcUE
The first death drop in charge is when this all started, the second one is what's happening now. It seems to be charging okay now via PC USB which doesn't make sense to me, cause I tried my wall charger and my car charger earlier and it got super hot and said it wasn't charging.
My phone is getting hot right around the area of the "Texas Instruments TWL6030 Fully Integrated Power Management with Switch Mode Charger" as seen here:
http://www.ifixit.com/Teardown/Samsung-Galaxy-Nexus-Teardown/7182/2
I'm gonna poke around with a couple things that I found on the net and hopefully resolve it, hopefully it can be fixed with software tweaks!!! Here's some stuff that I found:
http://code.google.com/p/android/issues/detail?id=22878
http://productforums.google.com/forum/#!topic/mobile/RahZtFg39DU

Try asking Google ( if you haven't already ). They maybe able to tell you a more detailed reason, and may help resolve it. Never know and Gl
Sent from my Transformer Prime TF201 using Tapatalk 2

I see. So your phone is draining the battery and not charging at all. Have you considered doing a factory reset? Maybe invest in a battery charger for the time being until the phone starts to charge the phone properly.
Oh, just a follow up on my situation. My NAND is still broken beyond repair. Tried ODIN, OMAP flash, different USB cables, drivers and nothing will write to the NAND. I contacted Handtec and they told me to RMA it to them. So I'm gonna be doing that some time this week. They want original box and everything that came with the phone so I'm trying to gather all of that before I ship it to them. Hopefully the turn around will be quick cause this Galaxy S (which also had a NAND hardware failure and repaired once by Samsung then failed again) is getting old quick.

[Q] Moto 360 Black Screen -Resolved-

So something quite unfortunate happened to me last night. I factory reset my watch since I installed a new rom on my Moto G, and ever since I did that, the screen is black. Nothing else. The power button isn't doing anything regardless of how long I hold it in or whatnot, and it's just not doing anything, it's a brick. It's not rooted or boot loader unlocked or anything either. When it place it on the charging dock though, the light at the bottom of the dock lights up so I know it's charging at least, but I just really don't know what happened to it. Do you guys think it's toast?
--Edit--
So I spoke to Motorola's live assistance, and if this issue arises for anyone else, hold the power button down for about 2-3 minutes and it should boot into the bootloader, from there you can either attempt a fastboot reboot command or a normal powerup.

I tried your solution. But nothing happened. I think i have the same problem. Mine won't show anything, but when i tried charging, the light on the dock light up. Do you have any other solution? Thanks

fireball0093 said:
So something quite unfortunate happened to me last night. I factory reset my watch since I installed a new rom on my Moto G, and ever since I did that, the screen is black. Nothing else. The power button isn't doing anything regardless of how long I hold it in or whatnot, and it's just not doing anything, it's a brick. It's not rooted or boot loader unlocked or anything either. When it place it on the charging dock though, the light at the bottom of the dock lights up so I know it's charging at least, but I just really don't know what happened to it. Do you guys think it's toast?
--Edit--
So I spoke to Motorola's live assistance, and if this issue arises for anyone else, hold the power button down for about 2-3 minutes and it should boot into the bootloader, from there you can either attempt a fastboot reboot command or a normal powerup.
Click to expand...
Click to collapse
Raging_Ken said:
I tried your solution. But nothing happened. I think i have the same problem. Mine won't show anything, but when i tried charging, the light on the dock light up. Do you have any other solution? Thanks
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Click to collapse
I'm experiencing the issue. And my situation is same as @Raging_Ken. Is there any alternative way to manual/force restart? Since we only have 1 physical button. :crying:

presario3839 said:
I'm experiencing the issue. And my situation is same as @Raging_Ken. Is there any alternative way to manual/force restart? Since we only have 1 physical button. :crying:
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Anybody got solutions? At this point, i have no problem for paying for replacement, the problem is i got mine from USA, and i'm from Indonesia. Huff

Raging_Ken said:
Anybody got solutions? At this point, i have no problem for paying for replacement, the problem is i got mine from USA, and i'm from Indonesia. Huff
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Click to collapse
Hi @Raging_Ken ! We're at the same boat. Do you any friend that have same situation as ours?

@presario3839
You also got yours from the states? I only know one other people who use the moto 360 and he also got it from the US. I'll check with him tomorrow. Can you check how much will it cost to ask for a replacement in Malaysia? Going there on middle of May, if it's cheaper, i'd rather pay the replacement there. Hehehe

presario3839 said:
I'm experiencing the issue. And my situation is same as @Raging_Ken. Is there any alternative way to manual/force restart? Since we only have 1 physical button. :crying:
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Click to collapse
I know it took a few tries for it to do that but at the same rate if you've tried it a few times then that's quite odd, It's also quite a pain how there's just one button to do it with. Hopefully you get it fixed, I really don't have too much else advice sadly D:

fireball0093 said:
I know it took a few tries for it to do that but at the same rate if you've tried it a few times then that's quite odd, It's also quite a pain how there's just one button to do it with. Hopefully you get it fixed, I really don't have too much else advice sadly D:
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Click to collapse
I just found out that motorola doesn't have any service center in South East Asia, hence we'rwe're screw. Unless somebody in this forum has an answer that can help us, the best that we can do is put it as an ornament in the bed. Huff. @presario3839

fireball0093 said:
I know it took a few tries for it to do that but at the same rate if you've tried it a few times then that's quite odd, It's also quite a pain how there's just one button to do it with. Hopefully you get it fixed, I really don't have too much else advice sadly D:
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Click to collapse
Raging_Ken said:
I just found out that motorola doesn't have any service center in South East Asia, hence we'rwe're screw. Unless somebody in this forum has an answer that can help us, the best that we can do is put it as an ornament in the bed. Huff. @presario3839
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Click to collapse
:crying: we're doomed! any acquaintance you have in this forum? Anyone can help us? @fireball0093 maybe?

I think there can be three reasons for the black screen.
1. The watch has hung and needs the 2-3 minute bottom press as posted by the OP.
2. You use Watchface or Watchface Pro like myself. It has occasionally crashed on me. After several taps, I eventually have the menu come up and can get to settings/reset. I then have the default Moto face and can reselect Watchface. Hope this bug is fixed soon.
3. Hardware failure. LCD displays have a single backlight and if it fails so does the display.
I hope it's either #1 or 2 that you are running into.

this happens to me whene android wear crashes on the watch. i was able to notice the force close notification before it went to a black screen and did not respond until the battery died. once the battery was dead i placed it back on the charger and eventually it turned on. this has only happened maybe three times since i bought the watch at launch.

SeaFractor said:
I think there can be three reasons for the black screen.
1. The watch has hung and needs the 2-3 minute bottom press as posted by the OP.
2. You use Watchface or Watchface Pro like myself. It has occasionally crashed on me. After several taps, I eventually have the menu come up and can get to settings/reset. I then have the default Moto face and can reselect Watchface. Hope this bug is fixed soon.
3. Hardware failure. LCD displays have a single backlight and if it fails so does the display.
I hope it's either #1 or 2 that you are running into.
Click to expand...
Click to collapse
I've tried #1 but failed to force restart the watch. #2 seems not applicable to me since I'm using Facer.

[Solved]
Hi,
I faced the same issue suddenly (black screen) since yesterday, i came across your thread today trying to find a solution, and tried every solution posted here (e.g. holding 2~3 min on power bottom) several times, but no success!!
I put the watch at charging dock and the charging LED in the dock is ON.... but the watch is just showing black screen ... until i thought it might be from the USB cable... so i change it with its original USB cable which comes with it in the box (while unaware; i used a cheap USB cable from the market 2 days ago while organising chargers/cables in electricity outlet, without realising that i changed the USB cables), and once i used the original USB cable... it's started to work/charge immediately.

Solved
fireball0093 said:
So something quite unfortunate happened to me last night. I factory reset my watch since I installed a new rom on my Moto G, and ever since I did that, the screen is black. Nothing else. The power button isn't doing anything regardless of how long I hold it in or whatnot, and it's just not doing anything, it's a brick. It's not rooted or boot loader unlocked or anything either. When it place it on the charging dock though, the light at the bottom of the dock lights up so I know it's charging at least, but I just really don't know what happened to it. Do you guys think it's toast?
--Edit--
So I spoke to Motorola's live assistance, and if this issue arises for anyone else, hold the power button down for about 2-3 minutes and it should boot into the bootloader, from there you can either attempt a fastboot reboot command or a normal powerup.
Click to expand...
Click to collapse
I hold the power button for 3 minutes, however nothing happened.
Soon after holding i put it back on the charger and it restarted itself and everything was perfect.
hope this works for you.

Yeah. I'm having the same issue. The only thing that allows me to turn the watch back on is to put it on the charger. Been dealing with this for a few months.

after I changed rom I can not associate my bike away bluethoot.
the Debug:
cached bluetooth device for device not found
E / bluetoothDevice (3177) getBluetoothClass () COD is 526 084
E / bluetooth Event Manager Settings (13790) Got bonding been changed fo Mac-addres wareble, but device not added into cache.
someone has this problem?

I have the same thing! Really frustrating.
If I put it on the charger there is nothing. If I put it in a "funny" way the light on the duck is on and I can even see the battery sign shown but it disappeared after a few seconds.
I used different chargers and cables and outlets in my house and other places - same thing.
I even tried a friend's charger (original moto 360 charger) but nothing.
I did try the "holding" (3 min is a bit much, no?) - nothing happens. I do have a blister on my hand from doing that 5 times
Any other ideas?
I bought this watch because I was curious and now i can't be without it. I will buy another one if there is no resolution.

I have the same issue. I put the watch aside for a few days (still haven't exhausted the battery), and then put it on its original charger, a few minutes later, the display come back! Don't know why, and don't know whether it will happen again...

Watch stopped working!

I had a little Rd trip to take so as I was driving I was charging my watch. When I arrived I noticed the screen was blank and would not turn on... I can't even reboot it by the button on the underside. I let it sit for over 24 hr (my battery would never last that long ) when I try to charge it the cradle lights but the watch doesn't but what it does fo is give a short vibration once every 3 secs. How can I get this replaced or repaired is there a direct Asus number for the watch department? I've gotten used to wearing my watch daily.. Kinda feel odd not having it on.

ALpHaMoNk said:
I had a little Rd trip to take so as I was driving I was charging my watch. When I arrived I noticed the screen was blank and would not turn on... I can't even reboot it by the button on the underside. I let it sit for over 24 hr (my battery would never last that long ) when I try to charge it the cradle lights but the watch doesn't but what it does fo is give a short vibration once every 3 secs. How can I get this replaced or repaired is there a direct Asus number for the watch department? I've gotten used to wearing my watch daily.. Kinda feel odd not having it on.
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Click to collapse
Same here, no solution I know of yet.

I think it has become a common problem of Zenwatch. I have already seen several post on this forum regarding the same problem. One of my friends has also faced the same problem. His watch is dead now. I suggest you to contact with service center.

This happened to me a couple of days ago. I bought a replacement charging bracket from Amazon and it's working again!

Moto 360 2nd gen reboot loop

My watch has entered a weird state. Probably after an update but I haven't noticed anything.
While off charger, it just tries to restart all the time. The screen is black and every 10 seconds it does once or twice a short vibration. In one case I noticed it went further with the boot up sequence and occasionally I can see bootloader / fastboot there (dark screen, small colorful text, debug info). This is happening until the battery dies off.
When I put it on charger, it usually starts booting up. It often goes up to the "Installing apps 1 of 20" screen. Very often it restarts itself during this phase but sometimes it goes beyond that and the watch actually starts. I can see the charging indicator and change it colors with swipe.
If removed from the charger, it immediately dies
What's weird that after a while, the charging indicator disappears and is replaced with the actual Android Wear interface I can interact with. I tried to go to settings and hit reset, but it just restarts the watch. Doesn't do the reset.
Usually the longer the watch sits in the charger, the worse the behavior is (ie it's just constantly restarting after a while). I get the best results when I let the battery die and then put it on the charger.
Also the watch is really really warm the whole time.
To me it seems like a software problem. If it was a phone, I'd just invoke factory reset somehow, over the cable or through boot menu. Is there a trick how to do it with the watch as well? Are there any stores with required equipment? I really don't want to send it back.

Same here mate, did you eventually solve it?? How? I really don't want to return it..

nicofit said:
Same here mate, did you eventually solve it?? How? I really don't want to return it..
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Click to collapse
I did not. I used my warranty and sent it back to Motorola. I have a new watch now.
I understand that you don't want to return it. The process was extremely long, painful and annoying. They decided that I'm entitled to get a new watch pretty quickly and sent me a coupon for a new one. I never got that coupon. I spent lots of time calling Motorola trying to find out what was going on and it took a couple of weeks before they found where the mistake was. When they finally sent me the coupon, it was only for the base watch, it did not cover the metal band and the special bezel that my original watch had. So more calls and e-mails to Motorola followed...
Anyway, I know this is the last thing you want to hear but the sooner you accept that your watch is just broken, the sooner you'll get a new one I wish you more luck than I had.

tobice said:
I did not. I used my warranty and sent it back to Motorola. I have a new watch now.
I understand that you don't want to return it. The process was extremely long, painful and annoying. They decided that I'm entitled to get a new watch pretty quickly and sent me a coupon for a new one. I never got that coupon. I spent lots of time calling Motorola trying to find out what was going on and it took a couple of weeks before they found where the mistake was. When they finally sent me the coupon, it was only for the base watch, it did not cover the metal band and the special bezel that my original watch had. So more calls and e-mails to Motorola followed...
Anyway, I know this is the last thing you want to hear but the sooner you accept that your watch is just broken, the sooner you'll get a new one I wish you more luck than I had.
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Click to collapse
You're right, not what I wanted to read... I turned it off now, with the silly hope to wake up tomorrow and see it working again. While leaving it on the charger it became way too warm.
The worst is that this is my wife's watch, and she is even less patient than I am
Damn

Hello,
I have the almost the same issue. Last Friday my watch died randomly when I walked home from work. The screen went black, flashed a bit in different colors and then died. Haven't been able to turn it on since. When I try to charge it, it keeps getting stuck in a reboot loop. I can't do nothing...super annoying. It's been 10 months for me since I bought it but I guess that's out of these "6 months warranty" that then give. Crazy, only 6 months!

Same issue
Does soneone has a solition so far?

wjhessels said:
Does soneone has a solition so far?
Click to expand...
Click to collapse
have you tried getting it on to bootloader whilst on the charger just hold the power button down mine does it sometimes but it boots eventualy

Gear 360 issue anyone?

So i got my note 8 and i took the gear 360 as the gift.. when i got the camera i plugged it to charge in but its not turning on at all.. i tried using my note 8 and my laptop to charge and different cables/ charger combinations as well but none. anybody have the same issue with your gear 360? i called samsung about this but they have never contacted me back

sfb14 said:
So i got my note 8 and i took the gear 360 as the gift.. when i got the camera i plugged it to charge in but its not turning on at all.. i tried using my note 8 and my laptop to charge and different cables/ charger combinations as well but none. anybody have the same issue with your gear 360? i called samsung about this but they have never contacted me back
Click to expand...
Click to collapse
make sure that you have the gear 360 manager app installed it is probably not connecting to your phone I am not sure if the device itself shows any power indicators

ShrekOpher said:
make sure that you have the gear 360 manager app installed it is probably not connecting to your phone I am not sure if the device itself shows any power indicators
Click to expand...
Click to collapse
it has a led indicator letting you know when its charging or when its on but that does not light up when plugged in.

Do you have an sd card in it? I think I've read someone saying it won't power on unless you have an sd card in it.

So I got mine in the mail last week and have had no issues. It's actually very cool. For anyone who hasn't gotten one yet or is considering it, I have 1 issue. The files are HUGE. A 3.5 minute video in 1080 is 2 GB. So I make sure you get a HUGE EXSD card, because you are going to do it up fast.

sfb14 said:
So i got my note 8 and i took the gear 360 as the gift.. when i got the camera i plugged it to charge in but its not turning on at all.. i tried using my note 8 and my laptop to charge and different cables/ charger combinations as well but none. anybody have the same issue with your gear 360? i called samsung about this but they have never contacted me back
Click to expand...
Click to collapse
Hold the power button. It will chime, and display what mode it is in, if video mode, it will show time recording available on sd.

jonrobertd said:
Hold the power button. It will chime, and display what mode it is in, if video mode, it will show time recording available on sd.
Click to expand...
Click to collapse
the problem is .. it does not turn on.

O wow contact them again. Mine had already been opened and resealed by Samsung smh refurbished gifts?

I've contacted them 3 separate times and they just keep telling me to wait and they will reach out to me... It's been over a month ?

got replacement today
last week i received an email from samsung and said that my replacement is being shipped out and apologized for the delay. i guess there are lots of people having the same issue as me.
so i got my new 360 in the mail today and i checked it out before i ship my first 360 (which still does not turn on)
i turned on! so i mailed back my non-working unit out back to them.
hopefully you guys will get your replacements soon..

I still have not heard anything. this is getting ridiculous.
---------- Post added at 05:22 PM ---------- Previous post was at 05:05 PM ----------
I still have not heard anything. this is getting ridiculous.
sfb14 said:
last week i received an email from samsung and said that my replacement is being shipped out and apologized for the delay. i guess there are lots of people having the same issue as me.
so i got my new 360 in the mail today and i checked it out before i ship my first 360 (which still does not turn on)
i turned on! so i mailed back my non-working unit out back to them.
hopefully you guys will get your replacements soon..
Click to expand...
Click to collapse